Wal-Mart - Returns

My husband bought me a laptop for Christmas and I had not had it but just a couple of days over 15 days, which is what they tell me is that 15 days is all I have to be able to return it. The security was not working properly (which I did not know) and it proceeded to get a Trojan Horse on it. So I was going to put it back in the box to take to Walmart to see if someone could help me with it when I tripped and fell and the screen broke. I realize the broken screen is my fault but when I called Walmart, the lady in the electronics dept said that if it had been a couple of days earlier they would have replaced it. I called Toshiba and they wanted to charge me more for a screen than my husband paid for the computer. I am not a rich person nor am I a greedy person but it seems to me that at Christmas they would give you a few extra days being that most people buy Christmas early. So now I have a laptop that is not usable and I do not have the funds to replace it. What can I do? Thank you so much for listening to my complaint. I am at wit's end.

My husband and I bought an RCA DVD/surround sound system for Christmas, and it started making a squelching noise, 2 weeks later. I returned it, and got another of the same machine. A month later, the DVD player on it stopped, and the Wal-Mart customer service person rudely informed me that unless I could find my receipt, that I wasn't going to be able to do anything with it. I'm never buying anything there again! I'm telling everyone I know how I was treated, and recommending they shop elsewhere!

I bought a portable DVD player for my granddaughter for Christmas and it is non-functional at this time. When I purchased it, it was on sale for about $50, which was a great deal because it was 50% off. I was told that if I wanted to replace the non-functioning DVD that I would need to pay the current price which requires me to provide an additional $50 from my pocket. Let me begin by saying that I have not been scammed like this before from Walmart. I spent about $500 monthly at your place of business and have for over a decade. Well, that all stops today!

Let me be clear, it was not my fault the portable DVD player does not work. It is not my fault that it was on sale when I bought it (which is why things go on sale), and it is not my fault that the sale price is no longer in effect! For those business majors that might read this email, not only did you lose the original $50 that I purchased the device for (because Wal-Mart chose to refund instead of exchange) but I took that $50 to Best Buy and spent it, which is exactly what I plan to do from this point forward. Let me ask this question, what is the value of a repeat customer? $1? $10? $50? I have learned my lesson about buying anything that is "on sale" at Wal-Mart and I will let anyone that I encounter know the same information.

My husband purchased a $49.99 Kodak Easyshare C1450 on Nov. 25, 2011 for me as a Christmas gift from Wal-Mart in Chester, South Carolina. It was wrapped underneath the tree until Christmas Eve when we opened presents. I didn't use my camera until New Years Eve, and it was working, but it had a black outline around the picture. I took approximately 13 or 14 photos. Then my daughter and I attended a concert on Jan. 25 and I tried to use my camera, but the whole screen is blacking out. Right now, it has a leaf like figure totally blacked out on the screen.

I never dropped this camera. It stayed in a very protective camera case. I was very upset and angry because this was a concert that I had been looking forward to for months. I have the receipt and I took it back to Wal-Mart only to be told "No refunds or exchanges after 15 days". I couldn't believe it. It was very safe under the Christmas tree and that's before I got it for Christmas. So the camera was never used at all during those 15 days. Wal-Mart would not let me exchange it, nor get a refund. Do I need to send my camera to you so it can be fixed or exchanged? If not, my husband totally lost his money on this camera. Will you please let me know what can I do please? Thank you ever so kindly and God bless you!

I purchased Kindle reader for my wife two weeks ago. She told me she did not want the Kindle and wanted to continue buying paper backs. I have lost the receipt and attempted to return the item and was told they could not find the item in their inventory because it was a new item. The manager Josh, who refused to give me his last name, told me he would not take the item back. The item was not opened until their managers did so. There return policy is written so small and no one is noticed about the return policy until you walk in to return an item. A good class action would force those arrogant managers to start realizing we the shoppers pay their salaries.

I purchased an Xbox 360 on December 27, 2011. I was purchasing this as a gift. The person I purchased it for got one from someone else so I decided to take it back. I was in no hurry, I thought I had at least 30 days since I had the receipt and it was unopened. I went to Walmart on January 14, 2012 to return it and was told that they couldn't accept it because it had been more than 15 days. I explained it was not opened and nothing was wrong with it but they said that their return policy had been changed to 15 days. I will start doing the majority of my shopping locally and give my money to local retailers. Thanks, Walmart.

I got a heated blanket less than a year ago. It doesn't heat up anymore. First, one side stopped working, then the other, a month later. I would like to know what could be done about this. The heated blanket was over $100.00. I would like to know if I could get a replacement.

Not wanting to exchange a sweater med. for the exact one in a lg. with no receipt, there was a difference of $ 5.00 for the same sweater. I just wanted to exchange it. That wasn't happening. All over $5.00. Well, I will never go in any WalMart again! They lost me for a costumer!

I asked a cashier about the policy on expired meat. If I found an expired one, would they replace it for free? The cashier stated she would get the manager because I asked to speak to her. The cashier went to ask but the manager Muneqa decided she was not going to bother and walk over five cash registers to come and answer my question. I then walked over to her because the cashier pointed her out to me. At which point, I approached the CSM and she started talking down to me and smacking her lips and rolling her eyes like a child. I told her she did not have to behave that way. I asked her why she would not walk over to talk to me and again she smacked her lips and turned away from me. How unprofessional of her. The audacity of this person to treat a customer this way. I will never shop there again.

We bought a microwave oven last summer, and it stopped working within 8 months. We spend about $200 a week at this store. When I tried to return it, they said it had to break within 3 months. I have the option to shop at Meijers or K-mart and will now choose that option. When the quality of the product is not their problem after only 3 months, and they do not value my business, I will not give them my business again.

I bought some Christmas lights about 3 weeks ago and was putting them up. I opened one box and seen they were not long enough for my porch posts, when I went to Walmart to return them, the lady at the counter said, "Oh, you must have your receipt for Christmas items because they could be from last year. I spend a lot of money at that store and when I try to return unopened boxes of lights about forty dollars worth, they act like its a fortune. I'm not a happy customer.

I bought and had two tires installed at your auto department at your store #0752. I bought and paid for two 205-50-16 Eagle tires. I discovered months later that one tire was cheaper 205-60-16 Eagle tire. The store corrected the problem today 11/23/2011, but charged me a road hazard replacement charge of $10.83 for the error they had made. I believe they should have replaced their error without a charge. I did not cause the error so I shouldn't pay, they did the error at the store.

I purchased a Star Wars Lego set for my son for $69.97. The contents of the item where missing, and another Lego piece from a different product, was in the box. This item had previously been returned, from the Wal-Mart stickers that where on the box. I explained the situation to the manager, and said the return was made within an hour. The assisting manager refused my refund or exchange, and was not helpful. She said I needed to contact Lego, or the manufacturer, and Wal-Mart was not responsible. The item in the box, is not what was on the picture, and this item should have been inspected by Wal-Mart before putting back on the shelf, and I, the consumer had paid $69.97, for an item that was not in the box. I would like Wal-Mart to be held responsible for this, and the manager held responsible as well.

I bought a movie at Wal-Mart, then I got home, opened it, and the box was practically ripped in half. The movie was fine but personally, I'd like the box to be able to close. When I went back to return it, the store didn't carry another copy of the movie. They said that there is a copyright law meaning if I already opened it, I can't get my money back. So they were ready to send me away with my broken movie. I asked them to at least put a copy of the specific movie on hold when they get it in, but they refused.

I don't remember the name of the people I dealt with. They were rude and acted as if they were bothered. They asked me how I didn't know the box was damaged before I opened it, so I offered to show them how badly the box was damaged to prove that I wasn't lying, but they refused to look at it. Then I asked if they could call a Wal-Mart store near them, and ask if they have the movie and maybe they could ship it to the store, but they refused that as well. I just wanted them to make an effort or to show some kind of compassion but they made it very clear that they didn't care and it is my fault I bought a damaged movie.

My daughter purchased a camera for my son's birthday. She shipped it from Hawaii, which took two weeks. It then sat on a shelf until his birthday on October 27, 2011. When he opened it, he found it was not the camera he was hoping for, even though it was the correct brand. My daughter got the smaller zoom, not being tech savvy. She had included the receipt. We tried to return the camera for an exchange, and Walmart refused, saying it is against policy to replace a camera over 15 days old. Not cool! I will purchase all of my electronic items at Best Buy. If I am going to have such a narrow time frame for returns, I am going to take my chances where electronics are the primary focus of the store. No more Walmart except for groceries - and only then when Kroger is not open.

I'd give 0 stars or even negative if that were possible. I was told by one of the co-managers to come see him and they'd give me a $25 gift card. Gee, they throw money at me, but wait, it's not really because I'd have to spend it at Wal-Mart. Fact is, I don't want money thrown at me for this, but if you're offering.

Anyway, this is a waste of my time. The Store Manager him/herself wouldn't give me the time of day, apparently. And, my concerns were not even addressed. In fact, it was worse. I've been by there 3 times because this co-mgr wants to talk to me. 3 times, I was basically given the brush-off by employees. Not to mention that the gal at the CS counter was too busy fiddling with merchandise to give customers attention. Not even an "I'll be right with you..." not even an apology. Finally, she started serving but obviously she couldn't care less. I never saw the co-manager, like I said, but they were quite eager to give me the gift card and send me on my way. If Wal-Mart cares that little for their customers, I'm taking my business elsewhere.

My daughter bought 4 cans of Parent's Choice baby milk and ended up getting for the age group. The baby is only 6 months and what she got was 1 for newborn and 3 cans for 9 months to 12 months that were in the same stack. They will not exchange them and kept saying that they cannot be exchanged. When they scanned at the door, the lady said it was not their product when they were the only place in Springfield that sells that brand.

I tried to return a pair of sneakers that were 3 months old with holes in both soles. I was unable to do so. I had not saved the receipt as the shoes fit and I liked them. I never would have imagined they would have holes in them 3 months later. Walmart should not be allowed to get away with selling such an inferior product and force the customer to accept it.

I purchased several items recently at Walmart. One of which is a P.C. game. The game simply doesn't install. My computer won't read the disk. I took it to Walmart. After a ridiculous back and forth and talking to several agents that did not speak English very well, finally it was resolved. They let me exchange the said P.C. Game for another exact game. Fine. I got home and had the same issue. I have checked to see Windows 7 64 bit compatibility. It says nothing. I contacted Walmart again. They gave me the cold shoulder in a rude way, as if I have nothing better to do than rip this company off for a $40.00 video game.

I wanted to return a George Squall Jacket purchased about a week ago because it was too small. I had the receipt, but not the tag. They claim "it's not in our system" so they refused to process a refund, when in fact, I had paid $25 for it. I will probably take my business elsewhere. I don't appreciate being robbed.

I went to return a bra that had like a fish net material on it that he'd ripped. I didn't wear it but I did rip the tag off like I do in all items I buy. Well, I kept the tag just in case, and I did need to return it because the material sucked. After examining it, I noticed small holes in the material.

I went to return it and the girl behind customer service said she couldn't take it! She said since the tag was ripped off the clothing, she couldn't take it back and that it's a federal law! That is such ** because I work at Target in guest service and we take back bras all the time with the tag off. We just put it back on. The only thing we can't return are DVDs because they can be copied. It would be the same thing as wearing a shirt and returning it. It's not like you can have diseases on your chest.

Now with underwear, I understand, but then she went on to tell me that they can return underwear with the tags ripped off but not bras. Is it just me or does that sound confusing. So then, she called her manager on the phone, who wouldn't even come over to the service desk, and I guess she backed up her statement over the phone. She told me that I can't get money back.

I went to Walmart in Chillicothe, OH and bought my daughter a Blackberry Curve (Virgin Mobile). When I went to activate it I ended up having to call Virgin Mobile. While on the phone with Virgin Mobile, they told me the phone had been activated before. The phone number was already assigned to that phone. She told me it would take up to three days to override.

So, I was going to take the phone back. We made sure everything was there and put it in the bag and made sure I had the receipt. They had told me when I purchased the phone that I had 15 days to return it. So, anyway, back to Walmart I go.

The woman could not even read the number and she goes over to another area of the store and comes back maybe a minute later and says she can't refund my money because the phone and receipt don't match. This is a $100 phone and she would not give me back my money because she decided the numbers didn't match. They never should have sold me an already activated phone as new. That is just wrong on so many levels, not only that it is dishonest and unethical.

I only marked the 1 because I had to. This doesn't even deserve a rating of 1.

I went to the electronics department and purchased a cell phone and a card, allowing me to 50,000 minutes. The phone did not work. They refunded my money for the phone, extended warranty and tax, but I was not given a refund for the airtime card. I was only allowed 5 minutes and was out $50.00. I feel that it is Wal-Mart's duty to refund that purchase as well.

I purchased 2 feather and down filled pillows on April, 10 2011. I tried to return them on September 12, 2011 and was told that there is a 90 day return policy. I find this unfair since the pillows costs $29.97 each, and they are unusable since they are leaking feathers and are very prickly. They have been leaking for a couple of months now, but it is now intolerable. These pillows are a George product, #00608390337.

I returned 2 pairs of suspenders without a receipt. Both have the Walmart tag identification with price. They would take 1 back but not the other, even though it was their merchandise. They said that they did not stock that one. They said I had to return it to the Walmart where it was purchased. I asked them to give me that information. They said they did not know. Well, if they didn't know, how was I supposed to know? I received them as gifts. I did not want the gift giver to know I was returning them. If it's Walmart merchandise, they need to accept it as a return.

I received a wrong battery and I went to return it and spoke with Joe ** I wanted my battery changed but he told me that they never change battery there, even though I had proper receipts. He laughed at me, provoked me, and disrespected me.

I am an ex army and also disabled. Joe also told me to come back on Monday to review a tape to prove that I was there and he also called me a liar. A person like this should not be an employee of this store! Thanks to Jorge and Jodi that in a very heavy rainstorm, on their lunch-hour, they accommodated me, and that's what I consider professional Walmart employees. I got the job done and received no more embarrassment or disrespect from Joe, who's an idiot. Please fire him.

I purchased a 1/3CT Bridal set SKU 088424300075 from Walmart . I could not find the receipt and wanted to return the ring as I found one elsewhere that I liked. I went, knowing I could only receive a store credit which was fine with me as I spent plenty of money in this store. The jewelry counter lady must not have realized she was an hourly associate and thought she worked for the FBI. She treated me as if I had stolen the ring. I still had the sticker for the ring and when they scanned it the computer said: not in system.

Problem is the sticker was folded and the bar code was slightly worn out but the number underneath were clearly visible. She refused to hand type in the numbers and said the ring could not be returned without the receipt. The policy states that a store credit is issued if no receipt is available. The manager even got nasty refusing to type in the numbers, saying they did not sell the ring though the sticker with the price and bar code clearly says Walmart on it!

I purchased six pairs of black Faded Glory jeans from Walmart as work pants. We took them home and washed them with a few pairs of my old work pants. When I wore them I keep getting a foul odor. It took me a while before i realized where the odor originated from as it got on my skin and wouldn't wash off. I have tried everything but they still smell. To me, it was worse than when it was new. Walmart would not accept them as returned items as I removed all the tags, although it is their private brand so it's not like I purchased them elsewhere. An in-store credit would have been nice or an exchange for another color without the smell would still be okay. I did a bit of research online and saw that this is a common complaint. I think they should give credit for the pants no matter if you have tags or receipts.

I'm a handicapped person on disability SSI. I had bought a computer monitor and I found used ones for sale for cheaper. So I went to the Walmart in Syracuse and returned using my receipt that showed I used a credit card. The customer service lady said there is no way they could return the credit back to my credit card and coerced me into having the credit put onto an in-store credit card. So I left the store with the credit on the store credit card and the receipt was left with Walmart because they made me sign at the bottom of it completing the transaction and they kept the receipt for store records.

When I went to go use the in-store credit, there was no credit on it. I went to the Syracuse Walmart and all they had me do was file with the police. The Walmart manager just wrote me off and didn't care. But the police concluded that two women were able to come into the Syracuse store and convince the customer service to give them cash for an in-store credit card they did not possess nor a receipt they did not possess. And customer service gave them cash for my credit.

The police went to another Walmart and asked what their policy is and they said it is Walmart's policy to not ever give cash for in-store credit. The police investigated and said it was an inside job. How was two people without a receipt or gift card able to get cash from the customer service? If I scammed Walmart, they would put me in jail. I would have to pay enormous fines and I would be put on probation, which also cost money. What is Walmart's responsibility for ripping off a handicapped person?

I brought an air mattress to take to NY to have somewhere to sleep while up there to bury my mother. The air mattress uipone taking it out had a hole in it because one I blew it up it would not hold air. I immediately repackaged it and said i would take it back tot he store. At customer service I was informed I could not get a refund for it due to safety issues but could exchange it. So the customer service mgr Sue was called and to handle the situation. She immediately informed me that I could not get a refund but had to exchaneg it and a sign was up in the back that says that and walked away. After going to the back and seeing no sign and talking to the sales guy which said since it has been remoedled no sign is up back there i just got a smaller mattress and went back up to the customer service desk.

Once there the sales person told me it couldnt be lesser value so they once again called Sue her response was "WHAT NOW" when she was called, She told the sales girl to give me the lesser one and then walked away.

I bought a Baby Bouncer for a Baby Shower Gift and the Person got 3 Baby Bouncers so I decided to return mine, At first I could not find the reciept and the Clerk told me that they could only give me $5.00 Dollars back for a Bouncer I paid $36.00 Dollars for if I had a reciept I could get back what I paid for it.. So I empited out my Purse and found the reciept, They told me then that my Reciept was to old to use that it ran out on June 13th all they can give me is $5.00 By the way they were not at all nice about this acted like I stole it or something even though I had a reciept to show I paid for this told me I should have brought it back sooner etc...

I can see not giving me my money back if I had not reciept but to have one showing that I paid for it and still not giving me my Money is Crazy said it needed to be brought back before 3 Months was up that I needed to make myself aware of there policy.. Needless to say I still have the Bouncer and had to buy something else as well.. This is Crazy!!! And the Pepole in Returns were so Rude

We purchased fire pit chat table from Walmart online; it was delivered on 5/23 used it once and the pilot won't light and thermo coupler won't get warm - have to replace the entire lighting system in less than 30 days. Not happy and Walmart says they can't replace the table.

I am SO VERY ANGRY with Walmarts !!!!! In good faith I purchased a Virgin Mobile USB Broadband product - that BROKE ! and I asked if I could return it and was told YES - as long as I have the receipt I have 90 days !!!! I CALLED today told them I have the recepit - it's been 3 weeks .. I was AGAIN told as long as it's within the 90 days with a receipt. I brought in the product and the receipt to THAN be told it's a 15 day return policy !!!! I ASKED IN PERSON AND CALLED AHEAD !!! I am disabled and on a fixed income ! I just spent money and put myself in ALOT of pain to return an item I was TWICE told I could to return there and to be told NO !!! Than to top it off I described the gentleman I had talked to in person, in the electronics dept., and a front desk worker knew who I meant BUT the Manager said there is too many employees to go by a description - and got mad at the employee who was trying to say who it was. Also I had my cell phone and was able to tell her the Exact time I had called - so that would've told her who was working that Dept. at the time - and she refused to hear it. She was Very Rude !!!!!

Why was I told TWICE that I had 90 days to return this when I didn't ???? I spent the last of my money to get there to be told I can't return it !!!! If the store had been HONEST with me I could've used that money for FOOD !!!!!! THANK YOU SO MUCH !!!!! Is it because I am poor ? A poor disabled woman ???? Did the manager enjoy herself ??? She certainly looked like she was !!!! Even the employee was staring at her in shock !!!! I do ALOT of business there !!!! Never again !!!!! not after this !!!!! I didn';t deserve to be lied to TWICE !!!!! And I certainly didn't deserve the treatment I got ESPECIALLY when another employee had the answers and was trying to help - but God forbid - because then she might have found out I was telling the truth and had to fix it !!!!I am disabled, NOT STUPID !!!! And not to be treated like this !!!!!

I don;t think I was asking for too much ! I asked TWICE I never would've wasted my money if the store had been HONEST with me !!!!! I wouldn't have put myself in the world of pain it took to go to return it if THE STORE HAD BEEN HONEST !!!!!!!!

I bought a black bra, when I got home, I check my stuff! I looked at my receipt. Seen I paid for it, called Wal-Mart they told me to come in with the receipt. I went to Wal-Mart showed the receipt to their employer. She told me to go get the bra. I left the receipt with her, when I came back with the bra, she had voided my receipt. So I complained to the manager in the store, she went along with her employer, so I lost $20.00. Other people have complained how Wal-Mart employers ripping off customers, won't give them their receipt as proof of payment. Wal-Mart is training their employers to rip-off customers. Everybody's in on the scheme.

I wish someone would investigate this matter. It's unfair people walk in Wal-Mart buy their stuff and get home, only to be ripped off that's why? They keep building more stores to keep ripping off the customers. If you're scheming people, if you don't get caught you're not going to stop.

I purchased a Sanyo 47" TV one month ago, and it turns off and on without ever getting a picture - back to Walmart you go! I paid $850 for what?

I am a disabled and on a lot of medication. Two months ago, I bought a Sentry Safe that's fireproof and waterproof. My receipt was very waded when bought, so I wrote on it so I would know this was the Sentry Safe receipt. The customer service rep could not read the details or price, I told her that's the way I received it, so that's why I wrote on it. But the rep told us to go get another Safe like the one I had but there was none like it, just a little smaller one. So they told me I could not get a credit or just exchange it for less amount. To begin with, I brought the safe back because it cost me about $50.00, but the two keys broke inside the safe and Sentry safes are supposed to be one of the best safes. The safe was in excellent condition, except for the keys. The manager was Stephen was in a meeting so I just bought a new sentry safe that was only $20.00, because they would not let me just trade out.

I did not want my money back, just a safe for my needs. I am contacting Sentry Safe to file a complaint and I'm also calling BBB about this. This makes me to not want to shop with Walmart anymore. I walked out after purchasing a new safe. I'm so mad because I was only wanting to replace the safe that keys broke off in, but instead the lady was very rude and I felt like she was looking at me as someone who just want to get her money back.

I purchased a pair of Brahma camouflaged boots on September 1 and they both split right down the middle in less than 3 months. I had no box or receipt but the boots should have lasted a lot longer than 3 months. I am not that rough on shoes or boots and a good pair will last a least a year or two. So I feel like I was ripped off. I would at least like my money back.

On 12/11/10, I attempted to return 3 online purchases to my local Walmart store. According to the online return policy, I could either return by mail or to a local store. I went to the store in Fall River, MA with the original packing slips and all items in their original unopened packages. Their online policy returns states that I had 3 options for the return of my purchase money: Option (1) store credit; Option (2) cash; Option (3) credit to the credit/debit card used in the original purchase.

I opted for the cash as I was out Christmas shopping and needed the cash. Unfortunately, I was told that store policy would not allow them to return cash to me when a credit card was used. No matter how much I protested to the representative and assistant manager, they said their hands were tied. The assistant manager referred me to 1-800-WALMART. I called them immediately while still in line and was told the message would be passed on and someone would get back to me in a couple of days. This did not solve my problem. Being disabled, I depend on others for transportation to do my shopping and this was the only day available to me.

Unfortunately, I was forced to accept the credit to my debit card which would not show up until the next business day. This left me with no cash and no way to complete the shopping I needed to get done. In my opinion, Walmart had a contract with me and did not hold up their end of the bargain. Is there anyway of bringing suit against them or having them compensate me in some way. Thank you in advance.

A "supervisor" (by her name tag) and Wal-Mart worker were returning items that shoppers had decided they didn't want to purchase. The worker, in full view of her supervisor, used a "for sale" hair comb on her hair, then pulled her hair out of the comb, wiped it off, and returned it to the shelf! Disgusting!

I purchased a coffee pot on 11/23/10 from Walmart only to come home and find the product had been opened and used. I was so disgusted. Do you realize how unsanitary that is? I called the store immediately to inform them. I did not want them to think I was returning it after having used it. They told me it didn't matter if it was used or not, I could still return it. I asked if it was their normal policy to put kitchen items back on the shelf after they have been used. They said no, it should have went to claims. Well apparently, they are not insuring that this is done because I ended up buying a used coffee pot.

So now today after work, the day before Thanksgiving, instead of starting my preparations for my dinner, I will have to make another 45-minute round trip, stand in line for who knows how long and return it. I have purchased things before that were opened, missing parts, broken, etc. However, these were really not a big deal. I realize things can happen during shipping that are out of the store's control. But this was completely appalling and totally unacceptable! I plan to take this matter as far as I can to get resolution.

I purchased a two man ladder deer stand 10/19/10 at Desoto Mo. Walmart. During installation, one of the ratcheting straps broke. I have purchased a total of three of these stands and know the proper installation process. The number on the receipt for the stand is 009977125224. Evidently both ratcheting straps need to be replaced. This existing condition creates a severe safety condition. This stand is not usable until the ratcheting straps are replaced.

I bought our dogs beef and gravy. I have had 3 die in one week. I will be taking the food back to Wal-Mart. Old Roy should be shut down.

I am starting from when I moved in Polson back in 2001 until now. Today is November 8, 2010. I have had so many problems with the Polson MT WalMart and with so many of the workers to over returns. I am a gamer and I game a lot. It's a hobby and since I'm disabled, it's all I have to do to keep me busy and not go crazier.

Anyways, to say the least, I buy gaming consoles including PSP, Xbox 360 or PS3. I returned, of course, many 360s in the past years because we all know now that those older models had issues so I made sure that I returned or exchanged within its 90-day period if I had issues. And I had many issues of course, over 360. So returning them often was happening a lot but I always have my receipts and within the 90 days. Now keep in mind that Polson WalMart is 60 to 70 miles away from Super Center WalMart so I of course try buying everything here. Meaning there are lots of returns and mostly exchanges that have happened but as time went on, I began to be judged by this local WalMart for it even though I've always had receipts.

The past 4 years has gotten worse to where it started that Dave ****, the Polson Manager, was telling me that he will return anything I bring even with receipts and tells all his workers that as well to not allow me to return anything because I return too much. 2008 is when it started to be bad. He had workers following my wife and I everywhere we went in the store. They would be about 20 to 30 feet away from us at all times. So after a few weeks of this, I asked to talk to Dave. But they said that he was always busy so a certain Nadia, or however she spelled her name, said that it was the store policy to be within 15 feet from all customers at all times.

I laughed and said that's funny. I see many customers right then in the store and guys are near them so that's weird. The policy follows just me. Then my wife said that it is for us to go and all we bought was a shower curtain and was walking out the doors and I found it weird that almost 60% of the workers were at the customer service. So we walked out the doors and all of a sudden, the door alarms go off. They started laughing at customer service and Nadia called us over to her and said, "Oh, it must be your keys that set it off." And said, "Go ahead". My keys? Whatever they set off caused it. Someone has told me that they can manually hit a button behind customer service to set it off.

Well, time went on and one night, I was in town locally in Polson and out of the blue, because its a very small town, a drunk and staggering woman that worked at that WalMart came out to a bar as I was walking by it and by fluke chance, as I was walking through town she staggered up to me in my face saying that my wife, I and my kids better stay out to WalMart because Dave has it in for me and my family and he was trying to make it look like I stole something so they can ban us from the store for good because he was sick of me returning stuff. So, I went into WalMart and talked to him over this and of course, he denied it. Well, a day later, I was in WalMart again and Sober, she ran up to me and asked why I told him that she said that. Now, she may lose her job. Guess what! Not long after that, she did.

Time went on and the systems go bad. I buy new ones and I had issues so of course, I exchanged or return with my receipt and some new guy named Michael gave me a hard time saying that he will not return it and I was advised to tell me to go to Missoula WalMart because he can't do anything about Dave's orders. So I'm super **** and said that I'll have them all **** fired for treating me like this, going against policy making their own local rules and policy towards me. This guy takes my receipt, waves it in the air above my head and says get out of the store. My wife who was behind me witnessed the whole thing. I was about to knock him out but didn't knowing I'd go to jail so we walked out but I wasn't quiet about it. I'll tell you that. I called Craig, the District Manager, over my issues and he said that he would give Dave a call. He did and called me back saying Dave said that I never had a receipt that's why he denies me returns. (Laugh out loud!).

I told Craig that's funny because I'm a receipt freak and I have saved every single receipt from 2001 to then. I do keep and store all my receipts almost 40 thousand dollars worth now. Anyways, I said the name, date and time to meet him and I'll lay all the receipts on his desk to prove it. He said to let him call Dave back. Guess what, Dave calls me and says that I didn't have to call Craig but I just needed to talk to him. Funny! I say because I've tried talking to him, he still denies my returns with receipts and he says for me to go to other WalMart. I tell him that he lied to Craig because I have always had my receipts. He said nothing and then says to come and return the 360 then. I did. Then time goes by. I hardly shopped there for months in 2009 instead I went to Missoula Super Center because I, as well as others, avoid Dave.

Now, it's 2010. I've started buying PSPs and PS3s. Many I've exchanged but now I'm going to Polson again because I'm sick of driving 60 miles to avoid Dave. It's stupid. But now, since Dave and I don't get along, my wife returns mostly everything now because I'm disabled and she knows that it's not good for me with the stress. Well, now half the time, they give her hard times saying that they won't return my stuff. About 2 months ago, she returned a PS3 to exchange because the bit wasn't reading games at all. Dave came up to the customer service. Lines were long and many people were returning stuff, etcetera. Well, he told my wife out loud that he knows I have mental issues and that I got to stop doing this returning crap, it's getting old.

That was uncalled for and none of his business of my disability and that was unprofessional to do that. He made her leave with receipt in hand. I was **** and said fine, let's go 60 miles to Missoula and guess what, I returned with ease. He is at this crap again and I bought a PSP last week from them. The screen wouldn't turn on so my wife exchanged it but guess what, Dave told customer service to copy any receipt from any returns or exchanges we do because he's keeping track of them. But still they deny us with half our returns and still we have our receipt.

Today, we are returning the exchanged PSP because the WiFi on it isn't working. They seem to sell a lot of defective units of stuff, I swear. So my wife called tonight and asked to talk to Dave since he told her that he wouldn't return the next time. He isn't there now but another Assistant Manager, Roger is and he explained what was going on. He made us wait for an hour. My wife called back. He asked if did we have a receipt and of course, we do we bought it last November 2, exchanged it on November 2 and it's November 8 now. I have 15 days to return the PSP. I know the policy. So he said to bring it in and no problem. But I had to wait since many workers are in there kissing Dave's ****. So by the time we go and returned it after I finish this message, Dave probably will come up from the workers and deny us. I'm about ready to sue them for being treated differently from the policy which states half the time.

In August, I was in the middle of planning a birthday party for my two daughters, one was 30 and the other was 40. This was a very elegant affair with a huge price tag. I need Hershey's Chocolate Kisses for the thank you bags on each table setting. I purchased two large bags of Kisses from your store, in which the two grandchildren enjoyed stuffing the netted bags with five kisses in each bag. You are not allowed to eat them until all 100 bags are filled. They only got to eat a couple with no problem. The party was 30 days later the end of September. During the party, I had several guest come to me and show me their Kisses that were light brown and awful looking in color. Hershey kisses is not a good thing.

I attempted to gather the bags back from guests and any kisses I found not taken. I also made an announcement to all my guest that the kisses look bad. Please do not eat and they came from Walmart. On 10/7/10, I returned a half gallon baggie filled with Kisses back to Walmart and showed the clerk the little black netted bag and what the guest found they took the candy out.

I was told by customer service where is the rest of the candy. I told her it was gift bag some people took them and when they called me and told me what they looked like I stated just throw away. Walmart wanted me to call over 100 people and get all the candy back. I just spent $4,000 on a birthday party and you want me to call my guest and get all the kisses back.

After four customer service persons (Angela, Jessica, Joanna) who kept telling me you don't have the product plus you only had seven (7) days to return a food item. I found unbelievable that these women have never planned a party or wedding and who waits seven days before the event to buy table favor mints/nuts/and chocolate. Finally, they call Shaun. When he approached me, I thought he was around twelve. As we talked, I realized he was the only one that "got it."

What had happened? Why seven days had past and why I only had half of the candy? Yeah, Shaun he needs to train the rest of his staff or he needs to send them back to customer service school. I did not want another food item just a credit. Well, I got the gift card and spent it in lawn and garden. Oh, yes, by the way, I had my receipt also. That really doesn't matter at Walmart. You are treated that way no matter what.

It is now going on six in the evening and these girls are looking at me like I should keep this candy. I can't wait to tell Hershey's about their chocolates and I ordered through my company Hershey's chocolates all the time and have never found candy liked this. No wonder you have so many customer complaints about how people are treated and I only bought them there because Sam's Club did not have any and Michelle's were out of them. So Walmart, I was not impressed. Thanks, Shaun. I can tell by the way the three women looked at you, they have know respect for your title nor your ability to do good business.

I work in The Hair Salon located inside Walmart.There was several customers with quantities of Dawn Detergent so I asked were they on sale. A customer replied, "Yes, 7 cents." So I proceeded to get some along with numerous amount of customers. While checking out, the security woman, Sonya, proceeded to yell in front of all the customers that they couldn't sell that to me at that price. So the cashier said, "Well, I have already cashed her out." So Sonya said I needed to refund the merchandise and I told her I was not refunding it because it was not my fault the Walmart computer rang up 7 cents for it.

So I went to the Salon and Sonya came in the salon and took my merchandise that I paid for and did a refund on it. She was very unprofessional and embarrassed me in front of numerous customers as if I stole some merchandise. She made it appear as if I was my fault that the Dawn rang up the wrong price. I don't control the computers and I didn't change the price. I want a written response or a phone call with a response to my humiliation.

I feel Like Walmart has embarrassed and humiliated me in front of customers that I deal with on a daily basis. I'm a Professional Hairstylist and work in a customer service field. I deal with the same customers that shop in Walmart everyday.

We were part time residents until this September. One year ago, we purchased a vegetable spinner. When when we returned to Naples from away, we tried to use it. It was not operable. We returned it to the store; but were told it was too long since purchase for refund. Our explanation for the delay did little except sympathy from store people.

We then purchased another one and left the original with them. We purchased an ironing board. After using it several times, the lever that opens and closes it snapped off. This is another Walmart disappointment and waste of time. I will deposit this piece of ** behind their building at the dumpster. Another tragic tale of imports of inferior goods foisted on us ** thinking we got a good deal! The other day I decided to read a label on a new water filter I bought, fortunately not at Walmarts.To my relief it was made in Kentucky. Have you ever heard of that country?

I bought an Emerson 32-inch TV in March 2010, the TV has never work since I've bought it. I called Wal-Mart to see if I can return the TV. I informed them that I didn't have the receipt and I was told very rudely even though it was bought within the 90 days, they will not accept it because there is no receipt. This was a gift to my mom and I was so embarrassed because of this. I think I should be offered something. I was willing to just do an exchange, but that was not possible. All I wanted was another TV for my mother.

On Saturday the 4th, my wife and I bought two Wii system games on sale for $15 each, didn't think anything of it and went home to play them. We opened them up and there was only one packaged. (One CD missing in action) Shari called them up and told them only one was in its package; one was missing when we opened it, and they said bring it back. We told them we didn't have any gas cause its 100 miles round trip. They told us to call when we'll be in the area and so Wednesday or Thursday we called and said we'd be there this weekend the 12th, No problem they said. It takes $45 in gas for one round trip to Parker AZ and so Sunday 12th at 6 am we left for Parker. Fine.

My wife went to exchange the CD game for another game, exactly the same game and they swiped the number's off our receipt and it read two of the same #'s and thus saying, of the same game. They said we bought two of the same games and we said No we did not, and then they said maybe the girl that rang us up swiped both of them at the same time. They wouldn't honor that and said they had to investigate this matter. Over and over, they had to investigate this. What does that matter to us? Then they took the empty game package and rapper from my wife and said they'd call us. I went back and got the container and the rapper back, by than we both were steaming; they tried to lay their way out of it and then take the package and rapper? I told them I didn't trust them. The game now is not on sale and we didn't have proof we had bought that game, but they said again, we have two of the same games. Come on now, Sorry, we're not that stupid and we are not going to lie.

They kept saying they have to investigate this and they'll call us when the investigation is over. What--- over a game they double swiped and now we have no proof of, wanting the empty case and rapper back, and off sale $4.96 more, not like it was a lot more, but pennies more. We don't have the game, we've used $45 extra to fix this in gas, that we don't have, and if they say OK in their investigation, it'll cost another $45 and each trip is 2 hours each way. Time and money now a day is hard to come upon. We only wanted our game with no bull with it and then they can do their investigation, Why involve us because they couldn't do their job right and to make us angry? This is Sunday. Please help us. All they had to do was call TV and games and ask them about the sale, all of this could have been avoided with no more expenses of any kind out of anybodies pockets, and, happiness and joy would have been restored.

I purchased a Fuji camera for my daughter on August 7, 2010. Within 22 days, we realized the camera wasn't working properly nor was the charger. I returned the item back to WalMart and wanted to exchange it and not get my money back. I was then told that we only had a 14-day exchange time. Why wasn't I told this at time of purchase, as I never gave it to my daughter till after the return time was over? As it was a gift she explained this to the store and they said that was too bad! Now I'm stuck with a camera that doesn't work that I don't want and I'm out of my money also. This so unfair, if I had the money to throw away, I wouldn't complain. I have the actual receipt and returned it within 30 days as in most cases. This is the policy I've known Wal-Mart to honor. Please help me to get my refund. Out of pocket expense is $99.00 CDN.

My fiance received (4) pairs of slacks as a gift which all have the Wal-Mart price tags still attached. They did not fit him properly, so we went to exchange them for the right size or return for store credit and would look for something else. The person who gave them has since passed away and there is no receipt. The customer service rep at the 1st location told us they were not scanning as items sold at that location and they weren't in their "system". Most likely they were purchased at a different location that carried this specific item but since we didn't know which location it was, she directed us to any Super Wal-Mart locations and said they would be able to take care of us.

After visiting 3 other Wal-Mart locations where we were told, there was nothing they could do to help us as the items were no longer in their system. We asked to speak to management at the last two locations and both store managers were not available. The department manager took the items and said we should be able to exchange or receive store credit since the Wal-Mart price tags were still attached and showed the UPC code with price but she also came back to us and said the same thing, "they were no longer in system", which at one time, meant they had to be in the system somewhere! We asked if they could just be returned for store credit and we would look for something else but that was also turned down. We have never experienced this type of customer service from Wal-Mart and do shop there on a regular basis.

When we came home, we decided to email customer service since we needed some type of resolution. I have gone back and forth with emails to their customer service department and with each reply there was an objection as to why they couldn't help us and for every one of them we were able to provide the information or answers needed to resolve the issue we were having. I provided pictures of pants with the tags attached which I scanned close up and sent with the email to customer service. One of the replies stated that since the items were no longer in their system, they would not know how much to refund us! Seriously?

The Wal-Mart tags that are attached also have the Wal-Mart price printed on them which I sent with the last email. They are not generic price tags either. They actually have Wal- Mart printed on them and the price $13.96 on each of them. Nobody could answer my question of how long do they keep their items in the "system" or where is the "main" system that houses all the items they have sold previously.

Returned unopened bottle of CLR as found using it would damage antique article to be cleaned. Was told that I have returned three items this year and cannot make another return until January of 2011. A friend who was with me made the $4.99 return. There were no posted notice of policy or was there any previous verbal or other notice of this policy. The employee was very rude and gave the impression that making a return to Wal-Mart was a very serious sin.

I bought a TV converter box at Walmart in approximately Feb of 2010. Hook it up in motor home, will not work. Hook up a RCA and it worked good. Took back to Walmart and they will not do anything! Can you help?

I Purchased a microwave. Came home to do dinner and when I opened the door, it was greasy and dirty (it had been used). We could not warm up dinner. I called and asked for the manager. Talked to a Jason and I told him how wrong this was and I was disgusted with being sold a used and dirty appliance, let a lone not to use it to cook dinner. Jason told me to bring it back for a replacement. I told him there was not another one like it on the shelf unless he had one in the back. He told me he was sorry but to bring it back and he would make good on the purchase even if he had to upgrade the microwave. I Asked him to make sure the service desk was alerted so when I come back first thing in the morning, I would make the exchange quickly and without any problems.

That did not happen. I came in and had to explain the situation with the customers service clerk. She was clueless. I told the clerk I wanted to talk to the manager which was Chris not Jason and of course they would not honor what I had been told the night before. Let alone I waited and waited and after an hour, I left without the microwave because Chris told me he would not accept the same brand that looked like the one I wanted, but was a little bigger. It was $30.00 or so more.

I do understand that, however, it was not I who suggested upgrading. I did not really want a bigger one, just one that looked the same. I am complaining because I was told that my needs would be met and then it was not honored when I got there and the two trips to Price to get me a microwave, and then to wait in the store an hour. And the embarrassment of having people around while I tried to explain what Jason had promised me. But the worst was to purchase something new and opening it up and finding it is dirty and used. And I could not cook dinner last night.

My friend Rosie gave me $100.00 to buy a bike that I had my eyes on for awhile at Walmart, for my early birthday present. I am an veteran and ready to retire from nursing. Anyway back to the Huffy mountain bike, model number 56360, the tires were made cheap, I haven't even ridden it yet! I decided to return it to Walmart where I bought it. A Mr.** I think, told me I didn't have the right receipt so I couldn't replace the Huffy bike with another Huffy. So, my friend Rose and Bob was told the real truth, this was the second time they tried to return the bike. Anyway Mr. ** told my friend Rosie and Bob that the tires were made with the thinnest lowest grade of inner-tubes that you can get and all of their bikes are made this way.

So, if we wanted to buy a better inner tubes for this bike we would have to buy it to replace the ones that got flattened. My friend Rosie couldn't believe what she was hearing! My friend Rosie said Mr.** was trying to put words in my friend Bob's mouth trying to say that Bob said that I rode it across our yard with sticks or stones which made the tires flat. Mr. ** was blaming the stones or sticks on the ground of our yard, for the flats on both tires. Like I said, I haven't even ridden it yet. My friend Bob did walk it across the yard and put it in his garage so nobody would steal it. But the next day, when it was taken out both tires were flatten. What's wrong with this picture?

My friend Rosie really didn't have the money living on a fixed income but she knew I wanted the Huffy bike for my birthday present. I think when anybody buys something brand new, they shouldn't have any problems with their gifts or whatever. My friend told Mr. ** that Walmart should have a sign saying that the tires of all kinds of bikes are made with the thinnest lowest grade inner tubes so that the customers should have an option, if they want to buy a Huffy or any kind of bike at Walmart. Mr. ** did say that the information is in the manual in a plastic bag with the bike. But my friend Rosie told Mr. S that it's too late for that. The customer has already bought the bike.

My friend Rosie said that Mr. ** was an uncaring person and really didn't want to be bothered with, even though he had to. My friend Rosie was really upset. And I felt really bad for her, she does all her shopping at Walmart because it's so close to us. The bus goes right by our house and by Walmart.

I have purchased 2 pairs of Brahma non steel toe boots. The first time I wore the boots at work the soles came out. Due to Wal-Mart's return policy, I was unable to return them. I would appreciate a full refund.

I have a problem with Wal-Mart's return policies! I bought a window air unit 2 months ago. It was a GE. Something in the electric box was messing up; it was turning itself up and down and shutting off and on. So, I called GE the 1st time: they said they would replace it and advised me to take it to Wal-Mart and get a new one. Wal-Mart said no, as it's been past the 45 day mark.

So, I called GE the 2nd time and they said to call Wal-Mart and gave me a different number. Wal-Mart would say different and they said they will send me a FedEx box, send it the unit back then they will send me a refurbished unit. Are you kidding me? I called GE the 3rd time and they said they cannot help about Wal-Mart's return policies and that if that's what they said I have to do, then that's what I have to do!

So let's see, I buy a new window unit for it to go out in a matter of 9 weeks, to have to send back and get a used one! So today, there are heat warnings the past week and today, so I have to go purchase a new one which won't be from Wal-Mart or a GE model, mind you, just so I can send this one off cause it will take a couple of weeks to get the other one back! So if you think you are buying quality anything from Wal-Mart, think twice, especially if you are spending your hard earned money only to be stolen from you from Wal-Mart! It's almost like a scam!

I bought an under the cabinet coffee maker and hooked it up. It then started to leak all over the place so I pulled the cord and got shocked. My wife cleaned up the mess and cannot get the coffee stain out of the tile grout. My wife and I took it back to the Walmart store, bringing with us the receipt and told the manager. We were told that there was nothing he could do and that it was the last one. All I want is a new coffee maker and to find a way to get the coffee stain out of the grout of the counter top. I am disabled and cannot re-grout the counter top myself. I will have to have it done by a tile man. Please contact me. I do not want any problems, I just want to replace the coffee maker.

I bought a pair of Brahma work shoes in March 2010. They have fallen off and could not exchange after 90 days.

I purchased a Murry self-propelled mower from Wal-Mart. I got it home and found it would bang when in high grass.I tuned it over and could see the base bent and the blade damaging the base, too. I tried to use the bag thinking that might help and it broke trying to lift it full of grass. Three hours of use, and I had enough, took it back to Wal-mart and told that they can't take it back because it has fuel and instead go to the manufacturer. Fine, they told me take it to a service guy. He changed the blade, charged me $49.00 and said that it was my fault, and he won't give me a bag. This guy said the bag broke the blade. Well, it was banging before I used the bag, and I didn't read the manual. I'm glad I didn't spend the $60.00 for the extended warranty. I feel ripped off.

I used to buy two pairs of steel toe Brahma work boots per year. They were relatively inexpensive and would last a good while. I would always buy two pair and alternate every other day. That was 8 years ago. I started having trouble with their boots about 4 years ago, stitching would fail, soles would separate, etc. Something happened to the quality of their boots almost overnight. I used to swear by Brahma boots, now I swear at them.

The last pair I bought I returned to Wal-Mart the very next day and received such flak and ** from customer service, them claiming I "put something on them". I ended up almost in an altercation with the manager over it and really the only thing that caused him to finally relent was my pointing out to him the sign above on the wall that said "satisfaction guaranteed". I will never, I repeat, never buy another pair of shoes, boots or even flip-flops from Wal-Mart.

I bought a Polaroid 37" LCD Television from Wal-Mart less than 15 months ago and the screen already went black. I paid $1,400 for this set. I called and I was told to send in an amount of $255 and I would receive a box to ship the so-called TV back. That is crazy.

I will never step back in Wal-Mart again since they do not stand behind the products they sell. Best Buy or Sears, somebody else will get my money next time.

I returned my GE recalled coffee maker to my local Walmart expecting a full refund since it states that in the recall notice. Imagine my surprise when I only got $18.70. I told that I paid more than that and I was told that is what it scanned. After getting home I emailed Walmart and told them my concerns. A manager from the Walmart I returned it too said that because I did not have my receipt, I was only eligible for the price they last sold it at. I feel that Walmart should have quit selling them, not reduce the price and sell them knowing there were issues with the coffee makers.

I gave my daughter a Tom-Tom GPS for Christmas. The product stopped working today. She is a student at Valdosta State, so I advised her to go to the nearest Wal-Mart and tell them what happened. She told me that they said that she had to exchange within 15 days of purchase. I called them and they told me the same thing. I explained that the product was purchased from them, and in all likelihood, it would not have torn up within 15 days. The manager told me I had to contact the manufacturing company directly. I told them I did not have the information to the company. They said they would get it for me.

I have been holding on for 30 minutes, and they still have not come back with any information. Wal-Mart is supposed to be so fair, but it appears that they are only concerned with making a sale during the holidays. My daughter is now in school without a GPS that is used often, and I have to incur another expense on top of everything else. Thanks Wal-Mart!

On December 12, 2009, I purchased a holiday quilt for my stepmother. She never opened it, and she ended up in a nursing home because of a health issue. I went to the West Bend, WI store with the quilt and receipt, and they would not allow me to return it. The sale price was only $19.95. I would have applied that to another gift item for her.

I told the manager the circumstances, and she absolutely refused to take it back! It was still in the package, unopened! I have spent thousands at your stores, and this just sucks! I have also purchased after-season Christmas gifts for Christmas 2010, and now, I am sorry that I did. What if something does not fit?

I purchased a motor Droid on 3/22/10. I have a 30-day return policy and wanted to exchange my phone for another one due to somehow my phone screen got a crack in it and the first time I went in I was told I needed the box and receipt to do so. I went home and got all the paperwork and returned to Walmart and I was refused to exchange my phone. I called a manager and he was as rude as the woman I dealt with.

I have gone over this contract several times and all it says 30-day exchange but nowhere does it say, unless you crack or anything that may happen to your phone that you cannot exchange it. Also, I was under the impression that Walmart has a 100 percent satisfaction guarantee. I am very upset not only about the customer service, but the contract that I signed was not upheld by the associate I dealt with. I have sworn off shopping with Walmart ever again due to the disrespect I received.

I returned a battery (EverStart Walmart brand) that I had bought less than two years ago. I had bought a replacement from Walmart. The battery had warranty for 2 years, free replacement, and prorated for time past 2 years. Walmart would not honor this without the receipt (I couldn't find it anywhere). It has a bar code, I don't get how they can scan the barcode, and not get the information about when it was sold, etc.

Anyway, I couldn't even find a manufacture date on the battery. I looked at all the batteries in stock, none had a manufacturing date either. I thought, if the date was on the battery, they could prorate, even though the battery can sit on the shelf for years. Anyway, they have conveniently omitted the manufacturing date. The staff at Walmart was rude and they wouldn't even give me a store credit for the defective battery. No refund or store credit, even though I bought a new one from Walmart.

I received a TomTom GPS for a present that was ordered online and it's broken and this store would not exchange it. I did not want money, I just wanted another GPS. I have shopped at Walmart for 20 years. Thank you.

I went to return an ironing pad that was too small, at the Wal-Mart on ** Omaha, NE. I had just moved to the area for a job, and had accidentally gotten the wrong size. When I arrived, a woman had asked if my item was a return. I told her yes, and she took it so she could put a sticker on it, which is understandable. I had tied the bag in a loose knot, so nothing would fall out. The woman was taking a while to just put a sticker on my bag, and I looked around the corner where she was, and she was trying to get the knot open with her teeth! It was disgusting! She had the bag in her mouth, chewing on the knot. I just stood there in amazement.

Then, after the sticker was on, and after she chewed on the bag where the handles were tied together, she suggested that I "carry the bag by the handles, so my one item would not fall out!" That was gross! Yes, I would love to hold my bag, where it was just in your mouth a second ago. Then, I went to return the item to customer service. I found it ironic that "100% guest satisfaction" signs covered the walls behind the desk, but the woman behind the desk would not return my item, because I had an old driver's license (my new one I had left at an apartment complex leasing office, the day before). I had another ID, an international student ID card, that was still valid, and she wouldn't accept it. Between the lines, and awful customer service, I told the woman to keep it, and it was not worth driving in rush hour traffic all the way back there. I will not shop at any Wal-Mart again. I would be happy to pay much higher prices somewhere, else than go back there!

I was given a Singer sewing machine as a gift. It came from Wal-mart. In Feb, I was forced to exchange the machine due to a problem I noticed in the bobbin casing area. This problem was causing the machine to "eat" and tear holes in my fabrics. I had no problem with the exchange even without a receipt. The new machine was the exact same model and after a few hours of use, I noticed it doing the same thing. Thinking I was doing something wrong, I contacted Singer. I advised the gentleman at Singer of the issue I was having and was told this was a manufacturers defect but they would be happy to repair it, but I would have to pay shipping and handling charges each way... as well as the cost to replace or repair my sewing machine if anything else was the issue.

I advised that I had just got that machine from the store and I would simply take it back and upgrade to a different model. I took the machine back and advised the customer service rep "Barb" who took care of me that the machine had a known manufacturers defect and that I wanted to upgrade and explained as it was a gift, I had no receipt. Barb told me they could not do that and that I needed to contact Singer. I advised that I had contacted Singer and that is how I knew of the defect and that I was not going to pay the costs of shipping and repairing the machine when it had only left their store a few days prior. Barb informed me that per policy, high ticket items had to be returned to the manufacturer.

I reminded her of their policy by pointing to a sign above her head that read "Our goal is to satisfy our customers by exchange, refund or repair" and that I would be more than happy and satisfied if they wanted to pay the cost of shipping and repairing the machine. This woman went out of her way to prevent me from exchanging or upgrading. She spent what seemed like an endless amount of time calling the department manager, other customer service reps.. Even after her CSR told her that she could just exchange the machine. She had two different people look on recall lists, etc. Basically, I spent more time than necessary dealing with this customer service rep. She made my visit to Wal-Mart extremely miserable and made me not want to return. If their goal is to satisfy by refund, exchange, or repair, why spend an hour trying to get out of doing your job?

Obviously, she had no choice but to exchange my sewing machine. But I was in Wal-Mart for almost 2 hours due to the inconvenience she put me through and wasted too much of my time. I am not happy at all with most of my Wal-Mart experiences lately, but this one was a bit over the top as it was so obvious that Barb did not want to do her job.

Well, I got a Sanyo 50" HD TV on 8/24/08 at Walmart. They also sold me the product care plan for two years. Well, funny thing, on Feb 16 2010, the TV was acting up. The screen went black and their was only sound. I called Walmart product care plan and I was told they were going to send a tech over to take a look at was wrong with the TV. The tech never showed up that in the time frame they said that he would. Then I got a call that his truck was down and couldn't make it so I called the company that Walmart sent which is PVS Electronics and they told me that they couldn't do any thing today but they would send someone else. It took them a week to get me another tech. The tech showed up, checked the TV and left. He told me, "We are getting parts for you that the TV needs."

It has taken them five weeks and it still hasn't been fixed. They didn't show up the this Friday which was March 19, 2010 even though I was told they were. So I had to call them up today to see what happened and then they told me that the TV has been fixed and the TV is still down. They never showed showed up on Friday. I called PVS electronics and they told me they were going to send a tech in today, 3/22/10, and then I got a call after from the tech that he can't show up because be has no one in the area. So now I have to wait another three days and lose another *** day of work. I am never buying at Walmart and don't buy their product care plan. It's not a good one and Walmart just tells me that they are getting on top of it but nothing has been done.

I got a Toshiba laptop from Walmart, and got it for Christmas 2009. Well, about 3 weeks later, the Wi-Fi card inside of the computer went out. But at the time, I did not know that. So I called my internet provider, and spent 3 days on the phone with them about 3 hours a night trying to get this computer to hook up to my Wi-Fi, no luck, so they sent me a new router. I called WalMart, and wanted them to even exchange out my computer, because it was defective and they told me they could not, that they only have a 14 day return policy on computers. I told them it was bought way before Christmas, and the return would have been no good anyway by the time I got it, and how did I know it was defective. So they told me I would have to go through the manufacturer. Which at that time I called Toshiba, they tried to get it to hook up, and it would not. So, I had to send it in to Toshiba. Now the computer went out again for the second time in 3 months.

This is ridiculous. WalMart should stand behind the product that they sell, and do an even exchange. I work for a retailer that has a 90 day return policy, and we do everything in our power, to help our guest. I called WalMart the first time my computer went out, and they would do nothing for me. I will never buy another thing at WalMart, especially an electronic, because they do not stand behind their product! I should not have to go through the manufacturer. WalMart should stand behind their product that they sell, and do an even exchange, they sold me an defective laptop.

So now, I tell everybody not to buy electronics from WalMart, because they don't return their products! The return policy needs to change, and you need to stand behind what you sell! All I asked for was an even exchange, not for the second time in 3 months the laptop went out again, and you should be replacing for me! I should not have to go through Toshiba, and going through all of this hassle. I want a reply in return as to what you plan on doing in this situation. All I am asking for is an even exchange of the laptop.

I recently returned a Motorola TracFone to Wal-Mart where I purchased it. The phone would not hold charge for more than a couple of hours. I exchanged the phone for another Motorola TracFone. They did not offer to connect it or transfer my minute to the new phone. When I asked about that, they said they had deleted the minutes and could not do anything about it and that I should have known that. I had quite a few minutes left on the old phone. They should have known to ask this information as I am not familiar with this procedure.

On March 6, 2010 at 11:30 am MST, I called Layton Wal-Mart to confirm that a item I had purchased was a recalled (Simplicity-Graco Aspen 3 in 1 crib). The assistant manager advised me that the crib was a recall and to bring back the item for a refund/remedy. I brought back the crib in its original box and included the CPSC-Us consumer product safety commissions recalled information printed and retrieved from cpsc.gov as well as the information that was provided at Wal-Mart current sight and direction on what procedures I needed to accomplish before bringing back the merchandise.

I filed a complaint with CPSC and received confirmation e-mail confirming me to take back the crib to the retailer to get a remedy. I also received a letter from CPSC to verify that the information I submitted was correct and if I would like this information released to the manufacturer and press. I contacted Simplicity which is no longer established. When I brought in the recalled item the assistant manager stated that a receipt would be needed in order to return this item and would not allow the exchange/refund of this recalled dangerous item. Consequence of this action: my child was injured by this defective product which could of lead to death or suffocation of my one-year old. Because the former assistant manager declined this recalled product, I had to purchase another one which was unnecessary.

I purchase a wedding set (trio) from Wal-Mart jewelry department in July 2008. They sent two rings out to get sizes. When the rings came back, two of the diamond was missing out of my set. They sent two rings back out for repairs. Then, I had to send the same rings out again (December 2008), for the same problem (diamond missing again two more). The rings came back two weeks before my wedding (February 2009).

I called and talked to the manager about my rings. He told me that he couldn't do nothing about refunded me my money without the receipt. That he only can repair them and said sorry with a smile. This year (February 2010), four more diamonds were missing. I took the rings back again with receipt, Chad (co-manager) told me it's nothing he can do about my lost. The company will not repair my rings again, because too many diamonds were missing. Then, Chad told me that my warranty wasn't good for nothing but 90 days. It was all he can do was exchange my rings now. But, it he was the one who ask me for my receipt. When I bought the receipt, they didn't give me my money back. Don't buy Wal-Mart jewelry. They don't hold its value. They don't stand behind the products.

I purchased your eyestudio gel eye liner, in hopes that I would finally be able to use a smooth and exact eyeliner, but when I got it home, it was as hard as a rock, and went on clumpy. I paid way more than I should have for this product in the hopes it would go on just like the commercial about the product, but it didn't. How do I go about getting my money back for a slightly used make-up?

On Dec. 05, 2009, I purchased a large artificial Xmas tree ($98.00 + Tax). We loved the tree but was not sure how the size would work in our living room. I asked the employee about return policy if we decided that it was really too large for our use, and he said, "no problem, you have 90 days to return". After Xmas and deciding it had been really too large for our living room, we disassembled the tree, boxed and set in the rear of the garage to return to Walmart. My wife is doing Chemotherapy out of town. I became very busy with her and forgot about the tree until remembering it, 2-23-2010. I took the tree with receipt back to Walmart, was told it had to be 1st week after Xmas, as they do not have storage for it. I was just plain lied to.

The manager/head of customer service said there is no need to show returning policy when my husband argued there is no sign about the special rule for what I purchased. There is no sign, neither around Customer Service area where they posted return policy, nor around the goods shelf, though at first he said it should be around the goods shelf (no sign when we brought him to the shelf. This happened Feb 27 2010 around 3-4pm). He refused to return what I purchased in the last month, with receipt. ($80) He was unable to show where the policy is (The policy was not in receipt, not on wall, not on shelf. I did not see it the last time, we did not see it today). Meanwhile he was very very rude. This is the way Walmart does business? Is it lawful to hide special return policy and refuse to provide it even upon request?

I returned a printer and was treated very poorly and unprofessionally. I will not be going back anytime soon. I would rather travel the extra miles and go to K Mart. My disabled mother had to come inside even though I had her ID and she was parked visibly in front of the door.

I received a Sony CD player for my car for Christmas. My mom got it on sale on 11/25/09, I just opened the box and there was 2 speakers missing out of and I have the receipt. I tried to return it and they would not return, the manager said, I was a liar and that I took the speakers out. Why would I be up there trying to return it if I took them. She was rude and don't care about the costumers.

I went Wal-mart to return a prepaid cell phone made by Verizon. Well, it's not a real prepaid phone. They want $25.00 for the activation fee. They don't tell you about it until you open the package. The Wal-mart in Whitehouse NJ manager, Cheryl, would not take the phone back. She said the serial numbers didn't match.

Well, that was the phone that came out of that package, and I want my money back. They are making excuses not to take the merchandise they sell back. I also want to report them to the FCC for fraud, because their packaging numbers and sales receipt numbers do not match or this is what the store manager is saying.

I told them to ring another package up and open it and see if the information matches; they refused and told me I changed the battery. I didn't do anything but open the package, put the battery in, and read the instructions. I tried to call the Verizon 800 number in the book, but because I was not using the cell phone, the number didn't go through. And the booklet said if I used the phone, I could not return it. So I didn't activate the phone and tried to return it, and Walmart would not take it back.

Please remove all electronics from Wal-mart, so other customers do not have the same problem as me, and they should be fined for selling electronics they will not take back, because of the data processing numbers not matching. This is Wal-mart's job to make sure they match, if they are not going to take the product back, not the customers'.

On the 23rd of January, my wife went to the Customer Service counter to return a 360 X-Box online playing card. She was not asking for money back since the card states that money will not be returned. She just wanted a credit to be used at the same Walmart. The Assistant Manager was called and she also refused to honor the credit, the card in the back says the money or credit will not be returned if opened. The card was never used. I went to another store and was given the credit and spent more money than the credit given. No one refused to help me at the other store.

The sad thing to this whole episode is that my wife works for Walmart and was treated rudely and the Assistant Manager, Bernice, refused to help and gave my wife an attitude. My wife has been working for Walmart almost 6 years now. She is never late, does her job, and treats customers with respect even when the customer is rude. The customer service at that Walmart is going down very rapidly. I hope if anything that good customer service would be exercised in the future. Thanks again and hope action it's taken to prevent customer loss.

I picked up a Sweet Nothing body briefer and got home with it and I picked the wrong size. When I got home with it, the tag had come off. I never tried to put on. When I tried to take it back, Wal-Mart will not take it back because the tag had come off. The lady told me that it is Wal-Mart policy. When Sam was alive, he would have fired a lot of people if they did not take back anything that was brought at Wal-mart. It has never been tried on an I am out 18 dollars and have a garment that I guess I will just throw in the trash because the tag came off. I live on a fixed income and do not have the 18 dollars to lose. Wal-Mart would not have lost a dime by taking the garment back.

On December 28th 2009, I bought a blood test system. The cashier told me that it is returnable and even game me a gift receipt. For some reasons, I went to return this unopened item which is still sealed, but Walmart's customer support representatives rejected my return because blood tester is non-returnable according to Walmart policy.

It seems that Walmart's selling system cannot show returnable information so that I can get a gift receipt. By the way, I checked a big bullet at Customer Support desk and have not found any signs that blood test system is non-returnable. Blood tester is $89.

I bought a pair of earrings that were defective, and didn't see it for two days. I have my bank statement for what I paid but not the receipt. They would only return the sale price and not what I paid. They were $40.00 plus tax, but all they would give me was $30.00 plus tax. Does the manager put the extra money they didn't give me in their own pocket or what?

I bought two AMC gift cards for Christmas gifts. The nearest movie theater was 40-50 miles away. When I contacted Wal-Mart they told me if I had my receipt, they would give me my money back. It was a different story when I went there. They would not give me an exchange or refund. They said that the company that they buy these gift cards from was an outside party and they could do nothing about it. They even admitted to having trouble with these gift cards before. When I asked them why they are still selling them, I got no answer.

I receive or buy books all the time every once in a while I don't check my list of previous books I have read and pick one up I've already purchased. It might be within 24 hours and try to return the book with a receipt and they refuse to let me exchange it or refund it due to it is a copyright procedure. I have at least a dozen of these books that I have 2 copies of. Either I have purchased them myself or have been given to me for a present. I've even showed them I had 2 copies of this item. I don't want to cheat you out of a sale for I spend a lot of money in Walmart for it is the closest store in my area. I will start going into San Angelo or Abilene to do my purchases and it won't be at any Walmart. Most of my books are under $6.oo and the hardback is under $14.00. It is not like I'm trying to cheat you. In other words, your word is far worse than my word.

Why should I spend my hard earned money with a store with someone that you can't trust about a return of a book who just wants to exchange it. In your bigger stores of Walmart, I've never had a problem with an exchange, just little ole Walmart in Sweetwater. If I have to go into that store again, I promise I will never buy another book from your store and will buy my groceries from another local business. You are not the only store in Sweetwater. You will lose a customer that spends anywhere from $400to $2000 a month in your store. My husband's company can get their supplies elsewhere.

I'm only 1 person, but after I keep telling my friends about it, I hope they will follow suit and not spend their hard earned money at this store in Sweetwater. We can car pool and go to S.A. or Abilene and even go out to a nice restaurant. This is my complaint and till this matter is fixed, I choose to buy all my other items at Heb or elsewhere over items that cost as little as $6.00. I read mostly Debbie Macomber books and she releases old books in a different cover and it is an easy mistake. I bet your hands at your store can return any item they want and have no problems, just your customers.

I bought a shirt from Walmart and it had a stain on it. I went back to return it, but they said I couldn't exchange the clothes. I go to Walmart everyday and this has never happened to me before. I just want my money back and I hope this will serve as a reminder for better service.

I am concerned about the two irons I have purchased, they have fallen apart. The 1-inch iron tip had broken off and the 3/4-inch spring keeps falling out which makes it loose. I have had them for 3 months. I have no paperwork to return them to any store. I am very concerned that their products continually break or fall apart.

I purchased a computer from the Walmart store on Dec 23, 2009 as a Christmas gift for my husband. It stayed in the box unopened until Jan 10, 2010 reason being I had to wait for my son-in-law to come and set it up. He did. We are not satisfied with the computer or the monitor. I was totally unaware that there was a 15-day return policy "which should be made clear" when an item like that is purchased.

I always thought there was a 30-day return policy with the receipt. The computer has not been used. The monitor has an oblong screen which is very undesirable. I also thought every store had a 30-day Christmas exchange policy, guess not Walmart. The lady at the service desk said if they took it back, they would "just have to eat it" which is not very business like. I am out close to $600 on this computer and cannot use it. I did not ask for my money back. All I wanted was to exchange it. It's not like they are going to lose any money. I would have gotten a bigger monitor and a better computer which would have been more money on my part. I don't think they would have to eat anything. I am very upset with all this. Yes, on the bottom of the receipt it reads 15 days but I did not read it because of their "We are here to please our customers," guess not. Not even for a Christmas purchase.

I have a complaint about the service I received in-store on January 12/10. I received a guitar for Christmas. I'm not an experienced player, just a dreamer. I had a Yamaha Pacifica when I was younger and had to sell it before I could learn well. I didn't even know how to tune it. It was red with gold hardware and I loved it. Ever since, I've always wanted one like it. My spouse got me the next best thing at Walmart after me asking for it for years. It wasn't a Yamaha, but it looked the same. I noticed the box was a little damaged, but whatever. I assumed the store had it open at one point for some reason. It was the last one and the only Walmart that sold it, so he took it.

Problem is that it's left-handed, I'm not. As soon as I realized that, I put it back in the box and put it in my closet for return. I called around to various Walmarts to see if they had a right-handed. Nope. I think it's being discontinued so I pretty much got the last one in existence, so who knows what shape it's in. I called the manufacturer at the phone number on the box and he had one left. All I had to do was return the other and buy directly from them, so he tuned it up and put it aside for me. Chaos in my life prevented me from getting into the store until yesterday, but I still had the receipt and remained within the 30-day policy for instruments. I took it in and out of the 4 people I spoke to, not one person would help me with a refund.

First, I didn't have a cord in the box (which by the way was never there). He bought one separately which was on the same receipt. The last person to come out and speak with me (who I thought was the manager but as it turns out, wasn't) actually berated me in an accusing manner because I didn't return the cord, too. "Why would you only return the guitar and not the cord?" I don't know, because there's nothing wrong with the cord? It's a separate purchase! Next it was because of a crack in the paint. I don't know anything about the shabby paint job of the guitar. I just know I can't play it. Everyone made me feel like I did something wrong and Shelby was the rudest one of all. She had a negative demeanor as soon as she came out. I hadn't yelled at anyone at that point, only asked to speak to her directly.

Maybe it was because I looked terrible that day and she thought I was a scamming loser, I don't know. But she had no right to treat me the way she did and I was so angry I started yelling, for the first time in my life, at someone I don't know and I'm 41. She told me if I was going to yell, I could leave the store. "I'm leaving," I said, "just give me the ** gift card." My beautiful red with gold guitar dream is dead now because I can't even take the money to order it online, and I didn't do one solitary thing wrong. So much for the customer being right.

The little valve, which opens when the knob on the pot lid pushes against it, does not seal when pot is removed to pour coffee. Coffee continues to drip down on warmer. Can not clean coffee from warmer without getting burned by continued dripping. Previous maker developed an electrical short in the on/off switch. Had no receipt to return coffee maker to Walmart.

I have a problem with their return policy on a book. I purchased a book for Christmas present for my husband. He received two copies for Christmas, so I tried to return my copy January 1, 2010 at the Fuquay-Varina store. They told me the return policy for books was three days. The Wal-Mart website indicates something different. Please do not buy books at WALMART! Result: loss of $20.

We bought an Apple iPod for Christmas gift and the extended warranty from Wal-Mart. We thought we had bought a new iPod. The one they sold us was a display and did not tell us is was a display until it was paid for. It didn't work, so we returned it to Wal-Mart for an exchange or a refund. They said that nothing could be done, the time to return had expired. We asked to see the store manager. We waited for thirty minutes, he never showed up. I tried to call Wal-Mart office to complain about it keeping getting busy signal. Is their anything do to get this fix or not?

On 12/31/09 at 12:20am I was sold a Braun Electric Shaver. When I opened the box, the device was used and it was the wrong device. The shaver had visible scratches on it and appeared as if someone had just used it to shave. Dirt and Hair was on the device. The electric shaver cost $215. I attempted to return the shaver to the store a couple hours later, but since the device was not the device that was on the box I was denied and told to wait for a phone call or to call Braun.

I purchased a ipod for my wife for Christmas on 12/15/09. When my wife opened it and went to use it it did not work. I brought the ipod back to Walmart where I purchased it and paid in cash. I told them the problem the said no problem we will exchange it for you.

When they started the exchange they realized that the serial numbers didn't match the product and the case. They told me I was a theif and was trying to fraud the store. When in fact they are the one's who are frauding me I bought the product there it is not my fault the item in the case does not match the case number. I brought back the item I purchased.

I am the victim they are the one's ripping me off. They told me there was nothing they could do. go home and call corporate. Which I did and of course still heard nothing.

My husband bought a Wii from Walmart the day after Thanksgiving at the Madison Walmart. As Christmas approached, we decided to return it to buy other gifts instead. On Dec 23, 2009, at 8:30am I called the Springfield Walmart to see if they could look up my receipt. I gave Amber my info from my bank statement. She said she would call me back once she found it. By 11am, I had not heard back from her so I called back. She told me her supervisor couldn't find it. I asked if it would be a problem to return it, and she said she was not allowed to tell me over the phone, but I can come into the store and she could take care of me.

I left work early and arrived at the Springfield Walmart at 2:30pm. I waited in line. When it was my turn, I went up to the return desk and explained to Joanne that I would like to return this and have my credit card credited. She said she couldn't do that without the receipt. I showed her my bank statement, and asked her to try to look up my receipt so we could take care of it. She called her supervisor who also declined my request. So I requested another supervisor. Terrance approached me stating that he could put it on a gift card and that's the best he could do. He said he was "too busy" and "if he did it for me, he would have to do it for everyone else" Isn't that his job? At that point, I was furious and very frustrated. I have never hear of anyone too busy to do their own job, too lazy to provide customer service, too disrespectful to listen to their 'valued' customers, and too apathetic to care!

At 4:30 I walked back into the store to try this again. I waited in line, and a young white man greeted me. I showed him my bank statement, but as I did I saw Joanne glaring at me. When she finished with her customer she reached over there, grabbed my bank statement from the clerk's hand, and snarled something under her breath. The young clerk resumed my return and my card was credited with no questions asked.

Walmart needs to honor my $518 funds after they said yes in the 1st place for return of my non-working TV.

My husband bought me a Kodak Easy Share Camera from Wal-Mart for Christmas, He went ahead and gave it to me so I could photo our kids Christmas Programs at their school,when I opened the box I noticed there was a piece of the camera missing, and it had a very large dent on the bottom of the camera, the camera looked used. My husband and I were leaving to go out of town the next day so he said when we got back he would take it back.

We returned home a week later and the night we got home my husband and I took the Camera back to Wal-Mart when we arrived the lady at the door skaned the Camera and put a price tag sticker on it $298.77 so we walked over to Customer Service and Sonya (they would not give me her last name) was working there was a gentleman and his wife waiting and told us to go ahead of them, so we did my husband took the Camera out of the Wal-Mart bag and my husband begain to tell Mrs Sonya ( no last name) what was wrong with the Camera she cut my husband off and said DO YOU HAVE A RECIEPT ? my husband said no mam I do not I do not want any money I just want to exchange it for one that works Mrs Sonya laughed and said you aint got a reciept then no exchange, so my husband asked for a store manager while waiting for a manager a lady came in that was a friend of Sonyas they were talking about something that had happened over the weekend and were laughing, Sonyas friend was bringing back some returnes and wanted her money back Sonya said do you have a reciept and her friend said No she said not a problem, as Sonya started counting out her friends change she looked at me and my husband and laughed, the man and lady that was kind enough to let us go ahead who were still waiting looked at us and said we must be the wrong color, Sonya said your right!

after 45 min. Bonnie Wood the Assistant Store Manager came over to us, I told her first what Sonya had said and she said I know I am sorry I told her I felt descromaneted against the lady and man still waiting said they felt the same way, Sonya laughing in the back ground. Bonnie said she would try to help us exchange the Camera she then walked back to the photo lab as we waited at Customer Service and Sonya still poping off very Rude comments and useing profanity at this point, my husbands blood pressure was threw the roof after an hour (total wait time 1hour 45 min) Bonnie returned and said they were not able to exchange it we asked why and she said without the reciept Wal-Mart could not get their money back off a Camera that don't work she said Wal-Mart would have to eat $300.00 my husband said what are we supposto to do with it she said I don't know my husband said so we are supposto to eat $300.00 she said she could not do it, I said thank you Bonnie you really need to do something with Sonya's attitude and Bonnie said there are more of them than me I do my job and go home.

Not only did Sonya Decreminate (mispelled) against us and humiliate us in front of other customers but my husband and I now have to Eat as Bonnie calls it a $300.00 Camera. we feel we were mistreated and decreminated against.

i spent thousands (almost $3000) on patio furniture from Walmart. the frames are ok, but the cushions faded immediately. the cushions started as a taupe/tan color and within a week faded to a pukey pink tone...like hot dog barf color. the set looks like it is 10 years old! i want to return the whole thing or have them pay to recover the seats (which would cost more than the originals, I am sure!) what should I do? thanks!

About 6 to 8 weeks ago, My mom bought a Linksys router and usb card for me. I was wanting a wireless G router for my computers. I didn't know she did this until I was going through her belongings after she died on Oct 10, 2009 and found the gifts signed to me. Right then I was happy to have a last memento from my mother after her death. But they are defective. They will not stay connected long enough to work. The wireless ability on the router was not working correctly. So I tried to bring them back to walmart to exchange them for a different brand as linksys is pretty much junk anyways. But I was not able to, They said if I exchanged them for the same thing I can do it. But they did not have the same router. It was a newer router. But yet it was the same thing just looked different.

And then when i brought them back up to the the counter they decided not to exchange them. That I needed the receipt and all the information that only my mother would know. I told them she was dead. And she was the one that knew about the information needed. And that all I wanted was working items. Not defective ones. Now my moms gift has been tainted by this lousy store and I am now stuck with garbage electronics. I will not go back to this store. I am bring all of my business to Kmart. And I am going to make sure that everyone in my life knows about this. And I will spread the word to all the customers I help at my place of employment that averages to about 500 a day. I will make sure I at least let people know how low and worthless the customer satisfaction and products are. And that they don;t care that there customers aren't happy or if the product works. They just care that they get there money.

Went to exchange a pair of pajama's that wre the wrong size. The lady at the counter would not let me exchange them without my ID. Why do they need an ID what information could they possibly need from it? For something that I spent my money on. There is no reason for them to ask for my personal information if I don't want to give it it means I am stuck with a product I purchased incorrectly!

On 10-28-2009 I was in a very good mood, I decided i was going to buy a xbox 360 acarde version at walmart. So i went to my local exeter PA walmart st# 1777. As i walked to the electronics department to pick up my xbox I noticed there was nobody there, at that point in time i should of walked out of the store... then i would not of went threw the horror in which I am going to tell you. After standing around for about ten minutes looking around for an employee, somebody did finally arrive to help me. But she of course was from the wrong department. Anyway's i told her i wanted to buy a xbox 360 acarde. She walked me over to the display case and i told her i wanted a 360 acarde. so she took it out of the display case and took me to the register. She did infact try to scan the xbox 3 times, but for some reason of course it would not scan. so then she procided to type in the serial number of the xbox to ring me out to sell the item. she typed it in, i paid for the item and left the store.

After being home with the item i decided i was going to return it because it was my birthday and my dad bought me a ps3 so i decided i just wanted to return it Same Day unopened. Well when i finally got back to ur walmart st# 1777. unfortionily i did not catch the name of the cashier, i BELIEVE SHE did Not have a name tag on. After going to customer service, i was told the serial number on the receipt did not match the xbox 360 i was trying to return. As she said that i stood there in disbelief. I could not understand this because i bought it there, and brang it back with the original receipt. so after arguing with them about not understanding this and trying to figure out what happened...I came to the conclusion that the cashier must have made a typo when she Keyed In the serial number to cash me out because she could not get it to scan. I think that because the Serial number did not match the receipt number BY ONE NUMBER. So after about an hour explaining what might of happened. the store leader i believe? ( not a manager) told me there was nothing i could do about it. She Even Saw me on Tape buy the item. I was to come back when a Real manager got there. Mind I tell you these people were VERY RUDE once again i did not get the store leaders name... maybe julie? There was also an employee named "Mike" who was in fact VERY RUDE to me, giving me dirty looks Mumbling to another employees. He looked at me as if i was a dirt bag off the streets. it was horrible the feeling i got from your employees.

After the store leader told me to come back around 7 PM the same night to talk to a "manager" I did just that. I got to the store, when i got there i was meeted by a "co manager" name JARED. He in fact also told me he could do Nothing. He tour apart my xbox box and told me that it wasn't the same xbox and told me to leave at once. I WAS VERY UPSET i cryed and swore to them they have lost my business for Life, and Also my Family's business and friends. This was absolutey horrible situation. I do believe it was in fact the cashiers fault i could not return the xbox because SHE MADE A TYPO WHEN SHE TYPED IN THE SERIAL NUMBER to cash me out. It was only off by one number. Once again i will never nor my family ever shop there again. THANK YOU and i hope this letter REACHES who it must to do something about this. Also i think Jared should be terminated for his absolute rudeness and Thug tactics. As they surrounded me i thought i was going to be jumped.

I bought one emerson 19" flat screen lcd tv/dvd combo in may of 2009 and october of the same year it shut off while I was watching a tv show . and has never come back on again . I bought it in good faith and have never bought a tv because mine broke, this is the only one that has ever stopped working and there is no reason for it other than a defective unit or defective parts inside. the return policy or return policy should be more forgiving if the products are to be this inferior

I no longer have my receipt or box and Im told that I can send it in and the funai co. will fix the problem and of course bill me accordingly .if I choose to have it fixed which I think is a scam in itself I would be out not only the original $200.00 but any charges the repair would cost and I have no idea how long the repaired tv would work . according to reports on the internet others have had the same problem more than once with the same unit.now I have to purchase another tv .walmart and emerson should have a recall in place for all these defective units

Went to walmart and purchased an HP Deskjet F380 Ink catridge at 3:02pm (as per receipt). The model HP Deskjet F380 is the printer I use at home and so the sales associate checked the ink catridge box and CLEARLY saw it on the box hence that was the correct ink catridge. I got home only to realize that the catridge does NOT fit, indicating that it was not the correct one or a manufacturer's defect. I returned to Walmart only to be told by a manager called Nathan that they wouldn't accept the return because it is an open box.

I clearly explained to him that and showed him the evidence I had on hand indicating that the model number and what was written on the box was the same as confirmed by the sales associate and myself. This arrogant, non-professional manager called Nathan, instead of him using his common sense as a manager, only rattled they would not accept the return. I paid $30.42 for this!!! I need assistance to retrieve my money back.

My daughter was riding her scooter after only having it for about 6 mths and it just cut off. The damage is that I somehow can not find the reciept. I purchased it for Christmas along with the warranty. Walmart was not able to pull up my info with my telephone # so I cannot exchange it for another one.

I loved wal-mart but after they cheated me out of 50.00 I was so ashame I haven't been backed to store. times or hard I'm on disability and [they] aren't hurting for anything but they be little me and my pride so now Target and Kmart are my stores. now [they] lost a good customer over 50.00. I can't remember alot of things when your mind is not as sharp as it used to be. I was areal good customer. I'm sorry it had to end this way

I bought a peach tree in the spring for 20 dollars. It was dead I guess when I bought it. I planted it when I got home it never put a leaf on. The tag on the tree said the tree was garenteed for a year I didn't know this when I bought the tree. I was going to throw the tree away I happened to look at the tag still on the tree. I took the tree to Walmart garden center. Thay sent me to the service dept. The lady there said if I didn't have a sale slip she couldnt give my 20 dollars back. I spend about 15000 dollars a year at Walmart. I will try shopping else where.

that the sound quit working and was told by my local repair shop that the part to fix this (signal modual) they could not get because china had a freeze on the parts. i have tried calling rca and was talking to someone in the phillipines they said they would replace the tv and have someone from the united states call me. never happened. after many calls to rca i got some office in usa. they could not help me.

i called wal-mart they said they would get back with be in couble of days ( never happened )i have for the last 3 days been calling wal-mart 1-800 all hours of day-night and get nothing but a busy signal. what can i do? i have a rca tv paid 575.00 and can not get it fixed or replaced.

The dreaded pop then nothing , bought the tv 9\8\08 popped on 9\21\09 and like all the others it was out of warranty , still waiting for iti to return phone call from 3 days ago , talked to 1 live person at iti she transfered me to the " out of warranty people " . Called at least 5 times , never got to talk to any one in the out of warranty department . I would not recomend any one to buy thier junk ! Count me in on the law suit!

I was returning some seatcovers without my reciept($19.96). lynn took my seatcovers then I went back to exchange them. I came back lynn was gone. Jasmine waited me I told her I was exchanging the covers because they didnot fit she asked me if I had a reciept I said no I was just wanted to exchange. The seatcovers didnot have a upc code on them I told her I bought them that way ,she didn't believe me then she asked associate to go look for the same one I had because I had no reciept and she needed a upc. The boy came back and said that there was no covers like that back there. I said yes there is about 6 or 7 like that, he said no there's not any back there, I told him where they were in automotive and with no upc code also then jasmine said to me thats not what the associate said. Jasmine then called a csm and told her I had no receipt and no upc and had none like that in the store. I told csm yes you do and told her how many and one with upc code, she told me to go get her one. I came back with 2 of the same covers one with upc and 1 without Jasmine let another costomer go before me. I went to another line and told the lady how rude jasmine was and she heard me she came over to me and said(how did I give you a hard time there is procedures we have to follow then said Iam going to lunch. I'am not a theif and I did not appraciate be treated like one I did not steel those covers and I did not like the way she applied I did.

You should make sure your people have respect for other people and have good people skills before then can work at the customer service desk

you would think that for the cost of 2 little o-rings this back and forth could have been prevented you might want to tell production to spen the 5 cents and use better judgement because honestly I love the coffee maker but the hassel could have been prevented

I should have check when they couldn't scan it and I couldn't find it displayed BUT WAS NEVER GIVEN TO ME TO INCPECT. John at your Oceanside/College 76 dept. warned me, and he should RECEIVE the employee of the year award. The people at the Temecula store should have made ABSOULETLY SURE THEY KNEW I WAS DRIVING FROM BONSALL. WHAT A WASTE OF TIME. NOW MY SON WHO THIS WAS FOR IS 18 AND I HAVE TO SOMEHOW RETURN THIS DRIVE, WORK AND GET HOPEFULLY A REAL FACTORY TOSHIBA LAPTOP. VERY UNHAPPY WALMAR SHOPPER WHO WILL GO SOMEWHERE FOR ELECTRONICS AND PASS THE WORK. TOO BAD FOR TOSHIBA.

Opened package on 8-23-09 to cook the meat the smell was atrocious. I returned the meat to customer service the assistant manger exchanged the meat for a diferent package dated 8-28-09 and said this one should be alright. I returned home immediately opened the package to cook the contents. Much to my suprise this one was rotten too.I returned the package back to the store. Now the problem of how much to refund me became the problem.

My reciept was 10.03 that was for the first one the price on the second one was 13.43 The manager swaped out The first one with out going back to customer service. Now when I returned the second one Customer service did not know which amount to refund.What made matters worse was another person interfered by requesting my I.D. which I had left in my Vehicle. By now I was discusted. The manager returned gave me 10.03 back and I left the store never to purchase meat products at walmart again.

My grandson bought a weed eater from the store (he just bought a new home) he had the weedeater in the garage. When he finally opened the box to use it he found a used weedeater that someone had return for refund. Walmart evidently did not check the returned item and resold it. My grandson tried to explain but they refused to give him the money or trade for a new one. Several people saw him opened the box because we where all over there helping remodle his home and help in the yard work. We asked them to track the UPC no. on the box and see if it was returned at one time they refused.

Currently Walmart has issued a recall on Durabrand DVD players for safety issues. How ever I purchased one but I dont have original receipt. So they denied to give me any type of refund.

Now come on, what is a 14 yr. old boy going to do with a camera that isn't functioning properly and they don't stand behind what they sell. Why should it be up to me to fix it and send to the company when in fact the Walmart store can send it back to the Samsung co. for the reimbursement on a broken item. Don't tell that they don't see a remimbursement on other things.

All I can say they need to back their merchandise, and make the company that it was made at their problem, NOT MINE

Back 2.5 years ago I purchased a large screen plasma t.v. I bought the extended warranty for 199.00. My t.v went on the blink and was picked up by a service company A1 Quality Tv. They advised me 10 days later that the T.V was not repairable and someone from the warranty dept. would get ahold of me. 7 days later in fact there was a message on my answering machine saying they were shipping out a new t.v. I recieved the T.v. and there was no picture just sound. I immedeatly called the warranty company back and they said that someone get ahold of me the next buisness day. 5 days later I finally called them back.

Three days later I recieved a call again on my answering machine directing me to take the tv to my local wal mart. this is were it got intresting. the gentlemeam at walmart told me they do not handle that brand only there on line stores do. I said no problem I would just get a different model. The orginal purchase price of my TV was 988.00 the one they sent me was 550.00 so needless to say the store would only credit the 550.00 not the 988.00 so I dragged the T.V. back home and again explained my dilemma. they assured me someone would call. no one called so i callled back.

again told someone would get with me by the close of buisness. i stayed on the phone till i could get a answer at which time I finally was told basically tough take it up with the manufacter. I was never rude to these people and only asked for a resolution to my problem and waited patiently. I have now contacted Walmart Customer Help line. They have told me some one will get back to me in 2 buisness days. the T.V. has been broke for a month. Oh when I called after I recieved the T.V. the guy I spoke to said I accepted the resolution.

I was never given any options. they left a message saying this what they were shipping. the warranty stated they will replace with something as good or better. this is not the case. seeing I cannt even get a T.V from Walmart with the monies they are offering me basically 50% of the orginal value of my orginal purchase. The resolution team is a joke. they dont call back. they dont try to work with you and basically do nothing to try to help you.

i purchased a tv for my daughter who is a single parent for christmas and it isn't working. the screen went black. i took it back to wal mart and was told i had to contact the company and still havent heard back. my grandson is only 8 and cant watch anything and she nor i cant afford to replace it and we shouldnt have to. it is only 7 months old

I bought 2 air condition 1 on 4-4-09 the othe 1 on 5-5-09 the first 1 worked fine the second 1 i had to bring it back 3 times before i finally got 1 that worked then the first 1 went out on on 8-11-09 then they couldnt take it back i had to wait on a serviceman to come out that 1 was bought for my mom she has alot of healt problems they only have a month and a half instore warranty i think they should have a longer in stroe warranty alot of their electronics and small appliances are not anygood.

Bought Polaroid Flat Screen on 09-23-09. TV will not cut on. Called Walmart about policy and they were very rude and informed me that I would have to send back to manufacture that they only have a 90 day bring back policy. TV was $600.00 and I feel like Walmart needs to take some responsiblity to the customer, instead of customer having to ship to manufacture and being without a TV for God knows how long. Extremely IRATE about the customer service!!!!

Out of curiosity, I checked what the other bike (the first one they brought up) was in for and it too was in for noisy rear wheel. I then went and checked other bikes similar to my daughters, and all the bikes on the rack had the same noisy rear wheel. Walmart is selling junk and is aware of it! My next step is talking to a manager and pointing out the defective bikes and see if they own up or just blow me off.

The name of the fan is Retro stand fan and I think it's a mainstay product which was made in India. Their is no telephone number or address to contact these people.

I bought a swimming pool, and I have contacted the managers for replacement. They told me I should contact the manufacturer..I did not buy it from the manufacturer, I bought it at walmart, the swimming pool cost me around $300.00 and I can't afford to buy another one!

I telephoned walmart and the administrative walmart. They told me that I oould not get an exchange of the same brand and same cordless Vtech telephone I have at home. The reason they told me that was I have no receipt. I told them that somebody has stolen my receipt and I no longer have access to my receipt. The only thing I have is a bank statement telling me the charges that was charged to my credit/debit card when I made the purchase.

Please contact me regarding this issue. I need an exchange of my telephone, because the telephone I have no longer works properly. It rings two times then stops ringing. I am hearing impaired and I need a working telephone in my home. The reason I am hearing impaired, because I have a viral infection in my inner ear which causes my hearing loss. Please contact me regarding the issue of getting an even exchange of my Vtech cordless telephone at home for the same product at Walmart.

The model number is CS5113. The amount I paid for the cordless telephone was $14.35. The serial number for the telephone is 91001433070100. If you have any further questions, please do not hesitate to telephone me.

I purchased a product to kill Japanese Bettles. I live in an apartment with a small deck 7' x 9'. I needed to kill the bettles in my plants on my deck. I make the mistake of getting a product for trees and schrubs that attached to a hose to apply it. I tried to return the purchased product and was told at the Customer Service Center, that any product with hazardus contents could not be refunded. I was told the policy was posted in the garden center.

I walked to the garden center and asked the salespersons where this sign was. They knew nothing about it, except it was at the customer service counter only. I went back to the customer service center and advised them that there was no signage in the garden center as they had told me. They contacted the garden center and they verified that there was no signage to the effect of no returns on any product with hazardous materials. The customer service center then called the Ass't. Manager and was told that even though there was not signage stating that any product with hazardus contents could not be returned they would not refund my monies.

If this is to be your policy, to cover your rules, don't you think maybe, it would be a good idea e that being fair to the public and keeping your shoppers coming back, it would be a good idea to post the signage at all points of purchase, including the shelves that display the products, the check out registers at all points, not just some points and right now just the customer service center.

When I called the vendor they siad you will have to send the tv in and they will repair the the tv, and send it back. So in the meantime I have no tv and and out $300.00, and wal-mart and their vendor do nothing. I will never buy any large ticket from wal-mart again.

one thing I though that [their] store's take there stuff back when it is no good. what can I do with a air mattress that want hold air. the kids where in a hole when I got up the next morning.

I had two shirts with receipt to return.. It took 2o min just to returns these. Now I had an experience at the wallmart in De Queen, Ar. I bought a pair of shorts, tags still on them. I got wrong size and went in to get the right size. She said i HAD to have the rec to exchange the size. Now this is crazy since i wasnt wanting to return them for cash back or anything. So i went back home got rec and then i got money back.

I didnt shop at wallmart for over 2 mths. Been going to Target and Kmarts. I went to Deming wallmart and again had a 20 min issue returning 2 shirts and this time i had the receipts. Also i asked for a KIDS JUMP ROPE. Nothing..

im am finished with wallmart. I drive a truck for a living and stopped all lots of wallmarts but no more.. Im fed up with it and wallmart doesnt put in the stores what consumers want. They put in what the main office says. That tells me wallmart doesnt give a hoot about the public that is buying.. GOOODBYE WALLMART. HELLO KMART, TARGEt ETC

two days after purchase the screen cracked and defected leaving the tv beyond repair i ask the store to exchange the tv. i did not even ask for cash back. i wanted my tv which i saved for a long time to0 buy im on soc. security .they being wal mart refused to exchange the tv without a box. they did not give me a box !it was a closeout. so they will not take the tv i only had it for 3 days the sharp company says its wal marts resposability not theres

i went to walmart an returned my net10 phone and exchanged it,the lady was helpful and was nice but thre was a cost difference in the phones and the service rep refused to refund the difference and was very rude and hateful.i find it false when walmart refuses to honor the products they sell...

Bought a 42" Vizio TV to bring it home and find out that it had obviously been used and returned. The scratches on the back were a dead give away that someone had it hanging on their wall already. After spending $600 I was very unhappy with the picture quality So ofcourse I go to return it just to find out that the TV serial numbers do not match the numbers on the box. The customer serivice manager was very rude and was basically calling me a thief. Turns out that the TV that was in the box was originally sold in September of 2008. Which means someone did not do their job correctly when the last person returned it. So now I have to wait until Monday when the store manager is in to see if he will take it back. All of this happened within a 4 hour time period and they still wont take it.

I purchased a 37" Polaroid LCD HDTV in December 2007 after returning from Iraq. Two weeks ago it went blank and only the blue light will come on, nothing else. I took the TV due to misplacing my warranty and receipt, back to Walmart with box, plastic, books and all and explained my situation and they told me to give them the exact date of purchase and they may be able to look up my warranty information.

I have since spent $30.00 on credit card receipt retrievals which has been a waste of time. This was a gift to myself for multiple combat tours and having been wounded during two conflicts. Now I am out a total of $1430 for wall mount, warranty and tv that is useless.I thought there were laws about this sort of thing, I'm not sure WalMart needs any more black eyes but this one will soon be coming from the Disabled American Veterans.

I then attempted to return the game...it is useless without a functioning PS3. The store refused to refund/exchange the game.

I would strongly suggest folks purchasing a big ticket item, check the serial number of the actual item against the one on the box, and do so in front of the store clerk.

If anyone has experienced a similar problem please let me know how it was resolved. The manager thinks I should "eat" the loss. The assistant manager has maintained his customer relations skills although the manager lost his cool and became mouthy...on the store video. Also note, policies can be broken by stores at any time. I was not aware of this either.

Ah, Corporate told my husband to return to the store on Saturday. They said the manager can always approve any exchange or refund. There are a few more details...we took notes.

According to 3 different people at Sony, they have received 500 complaints about this same type of problem occurring at Walmart. Perhaps they should apprise consumers?

So I guess that tomorrow I'll return to Wal Mart with my receipt and let them have this defective coffeemaker to do with as they choose. Hopefully they won't put it back on the shelf for someone else to have to go through this nonsense. Wish I had read all these remarks/reviews before purchasing this THING and I put that in caps because it's certainly not a coffeemaker!

For all you people complaining about video games. If it has been opened no one(Not just Walmart) will refund your money, the most they will do is exchange it for the same item. Also, it is not just walmart that gives people a hard time when returning things. I have never(knock on wood)had a hard time returning anything at walmart because i use common sense when buying and returning things. Never, and I mean NEVER, buy any expensive electronics at walmart. Go to Best Buy or any other Electronics store. And ALWAYS SAVE YOUR RECEIPT, you never know when you might need it. Just pick a drawer at your house and stockpile them.

I ordered a PN-40 three days ago... paid for one day shipping...got the GPS two days later only to find out that the GPS which I thought was not NEW...it was previously USED, the PN-40 was not functional, scratched up and re-packaged and sold as new....VERY ILLEGAL... contacted Walmart which was extremely difficult, no phone number anywhere to be found!, I had to find a phone by Googling Walmart customer service number I went 15 rounds with them.

Strangely enough the customer support person new exactly what had happened to me...first red flag. It seems that it happens very often to a lot of people. They made it possible to send it back by sending me a pre-paid mail label back to Walmart (nice) they refunded the one day shipping charge, re-ordered another GPS to mebut sent it ground!!! And here is the biggest reason why I will never order from Walmart.com. Walmart.com is only a portal the product and items you purchase from them is not owned by Walmart which is the name and company that I have relied on buying from, but from a third party fulfillmentGod knows who. Because of this disconnect Walmart.com can not ensure me that the next GPS they will send me will not be used or previously open.

Oh, one other bit of info, the warehouse people who shipped this used GPS forgot to remove the sales order from the first person who purchased the GPS I got today. BUYER BEWARE very bad consumer practice....it was a waste of time and illegal practice to sell used product as new

Had to return a PS3 that I only had 2 months because it stopped reading discs. I called customer service to make sure I could bring it back. They said yes as long as everything that it came with was returned with it. I said that I did not opene it because it was a gift for my son and asked if they could tell me what all it came with that had to be returned. They the controls, cords, cables, and unit.

I drive 25 miles to the store for them to tell me that I have to return the owners manual with it. I said thats not what you told me on the phone. They said that everything has an owners manual these days. I said I am not doubting that it has one I am saying that you said didnt say it had to be returned.

I drive 25 miles back home, get the book to it, drive the 25 miles back to the store to give them the owners manual. Then they go Oh yea your missing a demo disk too Infuriated a say well why the h***l didnt you tell me that the 2 times a have already talked to yall. I ended up making 3 trips to the store because of the ignorance of people that try to give answers to questions on subjects that they do not have knowledge about.

Wasted 4 hours of time and 50 dollars of gas.

My 12 year daughter bought a playstation game from walmart. I was with her we told the salesman we wanted the game in a playstation 2 model. She paid 43.00 for the game and we drove home. When we got there she opened it and thats when we realized it was for a playstation 3. We took it straight back to the store about a total of 37 minutes had passed from the time she bought it to the time when we got back to customer service.

We were told they could not take it back at all. No refund or exchange. They told me I could have took it home and made a copy of it. Well I must be the fastest copier alive because it takes me 15 minutes to get to walmart from where i live. Thats a total of 30 minutes there and back. That leaves me with 7 minutes to copy the game. Thats impossible for my computer. Well that has done it for me I will never shop there again Id rather go to Kmart. There customer service is better anyway. At least they still have layway.

My daughter was in tears wanting the game she was suppose to have gotten with her money she had worked for.

I bought a new Toshiba laptop in late December at my local Walmart. Things were going fine until just recently, when the volume and internet started acting erratically. I went to Walmart on April 4, 2009 to return it and after ages of waiting for the the greeter to check the item, we went to return it. The returns lady was quite snotty and acted as if we'd be able to take it back, she didn't even ask if I had a receipt, just took it back to some room. Totally giving me false hope. Of course, no receipt an she snottily told us that we could call Toshiba. I had all the contents, but no receipt. It wasn't my fault that it didn't screw up within the first 15 days. They should really fix their return system or hire better employees.

About 700 bucks down the drain. I had removed all my files before returning, so I also lost some photos that were stored in my laptop.

I brought my daughter (SHE IS A LITTLE MENTALLY CHALLENGED) in to get a refund on a $9.00 watch that she received for her birthday and they wouldnt do it. I'ts not like it was $50, it was $9.00! So they just lost a regular customer. They can give refunds on other stuff without a receipt that costs more than $9.00 but if it comes from jewlery they refuse. I use to work there so i know how the refund policy works. But is is just stupid to refuse a refund so small.

I wont be spendin my money there anymore.

On the 19th of March 2009 I purchased a Nikon L20 Digital Camera for $129.99 plus tax. On March 26 of March I go to use the camera and the lens would not extract, it would just click but not come out. So I returned it the next day which was the 27 of March. Someone at the door scan the box but it was not in there system. So at the counter the clerk as for a receipt and I replied I didn't have one. At this point she start reciting the store policy to me, stating Wal-mart policy is no return without a receipt. So I as to talk with a manager. At this point another clerk came over and said that she can help me. she told me that clerk didn't know what the hell she was talking about. So the new clerk exchange the item with no further problems. It's not the store policy that the problem... its how each individual interpreted them. I was very happy afterward.

purchased a glucose test machine & test strips. machine would not work with the strips [same brand as machine][walmart]

went to return product & was told that walmart would not refund money or exchange for like machine.being a bloodtest machine. it is walmart rule that once purcased the buyer is stuck with it. there are no such statement on register ticket nor is a sign posted at point of display. i had to start asking for names to put on a lawsuit before steve [asst manager] ok'ed a refund. i don't think its legal to sell & refuse refund or exchange without proper notice.

I bought a Verizon Prepaid Phone on March 23, 2209 and was very dissatisfied with the service. I only had the phone for one week and it cost me almost $50.00 just to use the phone for emergency only but it appeared that they were charging me $2.99 each time I would use the phone and .02 Cents per minute. Well, I can't afford that kind of money to keep in touch with my children. My son is overseas and my daughter lives in Alaska and I am sick and needed to have an emergency phone not one that would cost me $200.00 a month or more.

I called customer service with Verizon and they refused to reimburse me for the charges, but they changed the plan to only .99 cents everytime I used the phone and .05 cents per minute. I tried to return the phone to Walmart and they would not take it. I am just asking for my money back. I sold the phone for 10.00 to a refurbish phone outlet in Tampa, so I would like the difference reimbursed to me. I do have the receipt and the total amount I spent for the phone at Wal-Mart is $24.86. I just want what is owed to me. I will never buy a phone like that again, but Walmart would not reimburse me or take back the phone even though it had only been a week. Please advise.

I purchased a air bed queen size mattress, I had to exchange it because of a defect, so I got another of the same kind, and again I had to bring back cause of the same problem, leaking air. I returned it within 10 days of purchase and they refused to give me my money back. I was told that I had no choice but to exchange it for the same one and I don't want to keep going thru the same crap. We bought another from a better company. Now I am stuck with a mattress I don't need. They were not professional of this and I was in my limit of 15 days and still got the shaft and I feel robbed. I will never shop there again.

on 02/14/09 i went to wal-mart to return a cell phone with out the receipt. so i asks the cashier for a gift card but she said no and iasks why. she told me it was agent the store policy. so i said that the other wal-mart would have give me a gift card and she said all wal-mart do not have same policy and i said that it not so because i work at a wal-mart befor. so when i said that she said that i can exchange it for the same cell phone. so i said ok. so she did but she would not give me my exchange receipt so i told her that she had to give me a receipt but she said since they had high theft in there store they could not give me a receipt. so i said ok then how am i going to get out the the door if they asks for a receipt. she said that they can call a csm to let me out the door and said why would i want to go throw all that when you can just give me my receipt. so she gave to me.

after that i want to the front of store and asks for the manager but the said she was a manager but i said no i whant the to see the store manager and he came to the front of the store and i talk to him about what had happen and he said it was not true. he said that all wal-wart have same policy. so i felt like because a of color and the way i dress they told me about the high theft and i felt like it was discrimination

I bought a cd for my pleasure. CD was bad-- played it in more than one cd player to try. finally took back to store--live 30 miles from store. no CD like the one I first bought so took to service desk for refund.. told they could not I would have to get one due to federal copyright laws because it had been opened !!!!!!! How do you play a cd without opening. The clerk opened the replacement cd at the store before giving it to me got home and I played cd and the same problem as the first. Bad CD. stuck on song and skipped to each song after few seconds

called store and asked for manager and told them the problem and I was told I could not return it and they should not have replaced the first one and all this was because I had opened it, I bought something in good faith that it was good and two items have been defective and I'm told I can't have a refund because I opened them. I have spent thousands of dollars through years at walmarts and I have bought many CD's and DVD's and don't remember having to return one. I realize you probably have problems with people making false returns but this is just outright taking my money and me getting nothing. I am very angry with your company and it's not the money--- it's the principle. I do expect something to be done about this. Pull the defective items from your shelves --- but don't open them.

cost me wasted time and money and aggravation and makes me not want to shop any walmart store again

I have sent two emails with no response. A member of the church that I pastor went to Walmart (Store #2733) and purchased two computers and two printers with the service plans as a gift on 17 Dec 08. On 27 Dec 08 we decided to return the computers and printers for something we can use now, but we were told that the check couldn't be verified that it had cleared but to keep calling to check. After several calls with negative results I (Pastor) got involved and took the computers/printers to the Warner Robins, Ga on Watson and there I was told they couldn't verify that the check had cleared and that it was past the 15 days so take them back where the purchase was made. I tried to explain that we starded this process before the 15 days were up.

I took them back to store #2733 and they said that there is nothing they can do. I said that if was about the money, we would take a store credit but they said NO. I understand the 15 day policy but this was not our fault, I believe this to be so infair, we have our receipt, no box has been opended, why are we being treated like this? Sign:Unhappy Customer

We (Church) now have two computers and printers that we can't use. We tried to return them using proper procedures and failed. They still remain un-open, if we may exchange them for other products we will be more than pleased.

I had bought a pair of your MDR-V150 headphones around Christmas time, and THEY KILL OUR EARS! So much pressure is squeezing our ears and they are so uncomfortable, it is impossible to wear them for more than 20-30 mins! We didn't keep the package or the recipt, and now we are hoping that we are not stuck with them. We always buy Sony products and never had any other problems. Is there any way we can work something out to exchange them directly, for other headphones?

They just REALLY hurt our ears after 20-30 mins.

My son got a computer game for Christmas, Madagascar Escape 2 Africa, and the disk is blank. Wal-mart employee told me that they can not take it back swapping or other wise. So basically Wal-Mart stole from my son. My mother in law, his grandmother, spent money for the game and now we are being told oh well. My family has had tons of problems out of this store and most of the time we somehow find some sort of compromise. There is one thing to have someone tring to rip off the store but when the store tries to tell children that they can't get a working item unstead of the broken one that is going too far.

I bought an airbed on monday, and found it was not the right size for my room after opening it up. (i just open it to see if it fits my room) and realized that its too big, so I had my friend to return it for me on tuesday. And somehow, there is a really tiny sign on the wall in return section saying about airbed return policy. No returns for airbed except exchange. So my friend thought she would just exchange for a new one and we can try to return it later on. we went to the store again on thursday, with the exchange receipt, (i gave the original one for my roomate to calculate our expenses and how much we should pay to each other.)

At first, the person in charge came and told us he would give us store credit as the airbed is new, but after a while he decided he should not do that (maybe his manager will make this hard on him) and he started to say really mean things to us like its all your own choice to look at the return policy before you buy things. I told him the policy is really really tiny that I couldnt even see it, how would other customer supposed to see that before they buy it, and gestioned them why not posting it on where the airbed section is. He was really rude to us, saying that its an lawful policy and thats what american always do. (I thought they usually tell you its not refundable when you pay) then he had hes manager, a caucasian around his 50 to come talk to us. he started arguing with us, and i guess he might not be the manager, just someone whos really good at offending people and aruging.

They were really ambiguous about the rules for return, they changed their answers so many times. everytime we try to talk to them and make some points, they would shut us up with we just want to follow the policyor why are you here to argue with us, i dont want to debate. While my friend was really mad and murmuring that they were so rude to us because we were chinese (international students here) he just simply said Yes and leaves. Then somehow another younger guy came, and just keep saying thats the policy while he could barely read the policy on the wall (its super tiny). I was so frustrated there that at the moment, i dont even care whether i could get my 60 dollars back or not. It was around 10pm, i guess they were worn out from working and taking it on us.

I was too angry with them that I tear just bursted out:( I feel like not only they were taking it on us but they feel superior about having the power over us. They have insulted us in so many ways, I actually feel bad for them, maybe thats the only time they feel superior about themselves. Anyways, I was not able to refund the bed, i was okay with that, but i wish they had posted the policy on where the airbeds are or tell the customer when they pay for it.

My screen on Lap top cracked while I was on it. It should be under warranty. I bought less than a year ago and I bought the extended warranty from Walmart. I am being told I can not get a replacement.

I need a Lap top because I am getting ready to go back to school. I can not afford to buy a new one.

I bought a futon sofa for my sister as a wedding gift. She didn't like it and decided to return it. I had lost the receipt but have a credit card statement that shows the charge on it. We went to the store and the assistant manager found the charge on their records but refused to make a refund because the we didn't have the original box the product came in.

The product came in one very large box with 5 smaller boxes in it, we couldn't fit it in the car trunk so we took the pieces out and loaded the car that way throwing away the box. The futon cost $232.14 and I have no use for it.

I am writing on behalf of my friend Susan, she does not own a computer. Susan purchased a AGM Techmology Maximum battery for her husbands 4 wheeler on October 22,2008. Her husband is a senior and not in the best of health only used his four wheeler for plowing their driveway. he had only plowed the driveway approximately 10 times or less. This battery EverStart Maxx battery had gone dead and would not hold a charge.

Upon returning this battery to the Walmart Store on January 20, 2009 within 2 days of the expiration date. Walmart would not replace the battery FREE of charge and would only offer her a 50% discount if she purchased another battery. She is very unhappy about this situation and while she was standing there waiting for the store employee to complete her transaction, 3 other customers came in returning their batteries with problems. this battery had to be defective and Susan is demanding Walmart to do the right thing, to stand by the products offered to their customers and make customers satisfied by refunding her money back.

I bought a new starting battery for my boat when I was down at mountain home arkanas in march 2008. it has feb 2008 sticker on it. It failed me in september 2008. it has a one free replacement. They would'nt do anything because I miss placed the receipt. It is a walmart battery and it has the date sticker on it. [They] should stand behind the battery. Thanks

I had to buy another battery at my expense when it should have been Walmarts

I bought 2 pairs of jeans trousers (WRANGLER) 5 days ago. I came home and found, after I tried them, that they were a bit too small for me. I decided to take them back and exchange them for the right size. When, 3 days later, I decided to go and exchange the trousers, I realized that I lost the receipt. Since the price tags and all other tags are in tact on the trousers, I had no doubt that it was going to be a very smooth exchange. I walked into the customer service department where 2 ladies were on duty. I went one of them and explained to her that I needed to exchange the trousers for right size, and that I lost the purchase receipt. She said she needed a valid PHOTO ID CARD (Driver licence, state ID or passport. I said I did not have any ID.

To be sure that I was understood, I told her that I was not returning the items for cash, but was just trying exchange them for the right size. She said she understood that; either way I needed a valid ID CARD. I came home with the trousers too small for me. I thought my passport would help me. I went back 2 days later this afternoon. It was a different agent at the customer service. I told her that I had lost the purchase receipt but I just came to exchange the trousers for the right size. Without asking me any question about ID, she took them from me and told me to go and get the right size and come back. I was so happy and went and picked up the sizes I thought would fit me best and came right back to the customer service.

It was then that she asked me for an ID. I handed my togolese passport to her. She was having problems making any sense out of it; She could not read french. She asked me for the expiration date. I told her that it has expired since 1996. She told me she could not continue the transaction. My question is if one loses his/her purchase receipt and does not have a valid id card or passport then he/she cannot exchange an item from walmart? Meanwhile, I am here, stuck with my 2 pairs of trousers that I cannot wear. I thank you very much for being there for people like.

My wife purchased a christmas present it was a back electric massager. we decided to return it after christmas with the receipt. It was only about 25 dollars. The gal at the register said oh I cant give you a return as that item is now on sale for 5 dollars. My wife was getting no where with this gal so she came home and called the managers office. He gave her the runaround telling her he would have to inspect the item and see if it had been opened or used. The next day my wife went back into town again to the manager and after another big go around with them they finally gave her the money back. Can you really believe this???

none

I went to walmart to return a defective car battery. the receptionist told me he was a mechanic and my problem was the battery was to small. I asked does he know the function of the battery, he replied yes. But could not explain, well the battery starts the car and the alternator runs the car. What a mystery.

they still refused to give me a new battery, so I asked for the manager. She told them to give me a new battery. But they made me pay the difference between the price I originally paid and the price [they] sell it for today. I did not think it was fair but I did it anyway. They still refused to give me a reciept. So when I went to the cashier to pay for other items I bought they tried to charge me for the battery, because I did not have a reciept. What is the need for me to be treated so badly for shopping in [their] store. [They] may think walmart is invensable but one disgruntled customer can cause a emense amount of grirf this day in the internet age.

$13.00 and some cent a ruined day and mileage traveling to store.

I recieved a p c game for christmas. not knowing what everything on the back of the game means i opened it inserted it in my computor,and it said it was not conpatiable for my pc. Now Ido not understand everthing about this but i returned it to the Fond du lac walmart store with the receipt and was told because i opened it i could only return it for the same exact game.

well if the one i had won't work i do not understand why the same game but new would work. The clerk more or less said i wasn't to smart if i did not read the pc info on the back before opening the game. Even if i would read it and not understand it what right does she have to tell me i was not smart enough to know it maybe would not work. all i wanted was either money or even gift card to get something else not to be humiliated or maybe even to exchange it for one that may work. the girl told me i should go back to the pc game area and get the exact smae game. she would cut it open and then i could take it home to try,which if the first one did not work why would another one????????? very rude to me and almost like i'm pretty stupid for returning a gift i could not use.

i took back some clothing that my grandson got for christmas that was too small after finding out my name to return the clothes. they found out that i had a bad check in 1997 at another walmart. they refused to take back the closes that did not fit. said they did not have to because of a check that was paid years ago and did not have any thing to do with my grandson. now he is out the gifts his aunt sent him because they will not deal with me. he was very upset

my daughter return a christmas gift for xmas .they was two big. waited on her the price was half price and she did not have a receipt with it .and we knew that she did not need a receipt or id for it .But she ask for it and my daughter gave her id too her. she look at her and told her that she could not take her id cause it was out dated. she did not know that we knew that you didnt need id for 8.00 plus tax.She handin her id back too her and smile and said that she could not take it.

So I told her that I was tired of her bein rude too her this is not the first or second time.So she said too me that she did not know her so how could she be rude too her. so she said that she was goin too get manager so she went and 4 people came with her.so i told debbie that she was very rude too my daughter and that she could not use her id .i understand that .but it was under 10.00 didnt needed the id.so the manager told me that she was not going too argue with me and I told her the same .

so i ask vicky what her last name was and she told me that she didnt have to give it to me so I said thank you and left .I stop by one of the register and ask one of the cashier and she gave me her name. she came out of the customer service and yelled at the cashier and told her not to never give her name to no one she was yellin very loud .

So i called the following monday and reported it and someone said that someone would call me .Which they did kathy fagg she ask me what went on and i told her and i told her she was in there when it was going on she said she wasnt.So i said ok .I told her what happen which it didnt do any good .Cause on friday the second day of jan. my daughter and son-n-law went to purchase a money gram .ask my s-n-law if she could ask him a question and he said yes .she said have i ever been rude to you?he said know.

So she pointed too my daughter and said that her mother gave me a chewing out like i have never had.and she pointed straight too my daughter .this really made me feel so offended.

I am a regulary Walmart customer and I hardly had have to return any merchandise, but I purchased a nintendo DS on 12/12/08 for Christmas for my daughter at Walmart in Baldwin Park California, what happened is that my sister gave her the same electronic piece so I decided that I will return the one that I purchase since the one my sister got for her came with a game included and it was less expensive. The problem was that I could not find the receipt for it so I went online and print out my personal bank statement where you can find the transaction to proved that Walmart charged for it, I took the printed transaction to the Store on 1/03/09 and the Customer Service representative said that she could not do anything without the original receipt I asked her if I can get credit for it a least and she was very unpolite and replied saying again that there is nothing she can do for me. I am very upset about this incident because and I don't think that I will ever purchase anything at this store any more.

I lost the 140 dollars for the item.

I found a Brother sewing machine in the clearance for $50.00. Regular price is about $79-99. I asked the ckecer if there was anything wrong since the tag said it was an inventory Prep She said probably not. When I got it home and started to use it it has no schttle for the bobbinwhich vertually renders it unusable. When I called the store they said just to bring it back for a refund. I want the machine not the refund. I only want them to make the purchase good and not to resell it to someone else.

The machine is not usable without this part. If it is returned they will resell it to someone else and it still won't work. I felt I got a good deal for a chnage at WalMart and then find it does not work.

I purschased a Reli-On automatic blood pressure monitor for $39.98 on Dec 4 2008 from the Hilo Hawaii Wal-mart. I used the monitor 3 times and it stopped working. I tried to return the blood pressure monitor to the store on December 21 2008 with the original receipt. The attendant said she needed special permission from a manager/supervisor to refund my money or do an exchange. The manager/supervisor told me that because it was a medical device they could not accept the product. I asked why a medical device is any different than any other purchase and stated that it would cost me the amount of the purchase price to send it back to the manufacturer. The manager stated that they are no suppose to accept medical devices back at the store level. Target is coming to Hilo soon and I will be shopping there.

I went to take some games back that I got for my kids for christmas. There was a big line and I saw people with electronics and other stuff, with no receipt and the customer services dept gave them a card to spend in the store. when I get up there they told me they COULD NOT take my things back without a receipt. I told them all I want to do is get some other game and they still told me NO.

I confronted them about letting other customers take back things without a receipt, then they told me it couldn't be over $25. and I told the customer service lady that the lady that was ahead of me her stuff was $106 and I saw them give them a card and she told me a bold face lie and said it wasn't true. My sister was right there and saw everything.

The people that work there do what every they want and the 100% SATISFACTION is a JOKE. I pointed that out to her and sit right there and watched 2 people behind me take things back without a receipt. I will Never got to WAL-MART for anything and when I am done, I will have my WHOLE family and their friends shopping else where.

My husband purchased a ring for me last November. Wal-Mart has a year warranty on their jewelry. One of the diamonds fell out of the ring after I had it about 7 months. They would not replace the ring but would fix it. I had the ring fixed and now that it has been out of warranty for a little over a month, and two more diamonds have fallen out, they refuse to fix it or replace it. I still have the receipt for this ring and I feel that since the problem occured before that they should at least fix the ring.

1 diamond fell out after 7 months and the ring was repaired. 2 diamonds fell out after 13 months

We bought an item for our daughter at the Wal-Mart store as a gift and we were given a gift reciept. The item was taken back to the store with the gift reciept to be returned. The gift reciept was scanned and told the value of the return. My wife was there and said thats not the amount she paid for the item. The service person said thats the lowest price the item sells for at the store. My wife said but thats not the same price we paid for the item. She said if you had the original reciept then you would get that price but since it was a gift reciept that it was going to be the lower price the item sells for.

Now I thought a gift reciept, since it is computer bar coded, would show the actual price paid buy the consumer. Now if I understand this correctly if thousands of people buy items at one price and then take them back with the gift reciept the stores are giving the lower or sale prices only and keeping the difference ? that would amount to millions of dollars a year that stores keep for items returned with gift reciepts. whats the point of a gift reciept if the price paid for the item is not recorded ? it only verifies the item was bought there and nothing else ? stores are making a lot of money on people returning items with gift reciepts rather than original reciepts but they don't make that know to the people when they offer the gift reciepts.

My wife had to drive back home and get the original reciept, then drive back to the store to get the entire money back

I have spoken to several individuals at the store attempting to return the bassinet. I am being told something different each time. I have informed them that I do not have the receipt, now I am being told that I must bring in documentation to support that the item has been recalled.

I purchased what I thought to be the DVD version of The Dark Knight, the new Batman release. It wasn't until I got home that I realized that I had incorrectly purchased the Blue-Ray version instead. When I returned the product to customer service at the store I was greeted courteously by the person at the counter who then exchanged the wrong product for the correct product. A refund was given to me for the difference. The whole experience was very pleasant and I appreciate the manner in which it was handled. I felt the need to write and tell of the good experience that I had. Too many bad things are reported without attention being served to the good. My thanks to the store personnel that attended to this with such courtesy and professionalism!

went to wallmart to buy a 47 inch sharp t.v. brought it home and inside the box was a broken insigna and they wouldnt replace it or return my money

im out 1,196.00 dollors and the 10.00 dollors for recycle fee

I purchased an Apple Ipod on Black Friday and found it cheaper at Target. I attempted to return the Ipod today with the receipt. The receipt had the correct UPC number but the serial number on the box did not come up in their system so they would not return it.

The Ipod was $147.00.

On Nov. Black Friday my wife purchased a 42 inch RCA T.V. that you had on sale. She had to wait in line to get the T.V. and it was to be my Christmas present, but she decided to give it to me early as I am not in the best of health. The t.v. when plugged up came on and the cut itself off not allowing us to turn it back on. Wal-mart electronics was notified, and they advised that they did not have anymore t.v.'s , but would get some more in about two weeks.

I called all Wal-mart stores in the area, and was told the same thing we are out. I called back yesterday, and was advised by both Clanton and Calera stores that they would not be getting anymore. I was advised by Calera that they would give me my money back. I advised them this was not fair I wanted the T.V., and had wasted my time standing in line to get it. Calera advised that I could call RCA and see what they said . I was told by RCA that their nearest service center is 50 miles from me. I have contacted the T.V. news in Birmingham and am awaiting to hear from them to tell the people in this area how I was treated, and don't expect Wal-mart to replace t.v.'s that they have on sale on black Friday's.

First E-machine would not turn on. I traded it in for another E-machine. Having many problems and error messages. U-tube starts ok then stops for several minutes before starting again. Cd applications are difficult to get running and have to be shut down because problems encountered. E-mail attachments saved can not be pulled up to read. This is my third computer and I feel it is the computer poor quality not my in ability.

I purchased RCA Home Theater System on 12/01/2008, follwed the instructions manual. After plugging System in there is no power,I decided to return same. On reaching the store with the item, after checking in I was directed to Customer Service desk, the personnel I went to at this was very rude he had no name badge on, he took my reciept put the item aside, told I had to wait on someone from Electronics. Also he kept on repeating himself as if he was seeking a confrontation,while I was trying to ignore him Ikept my cool.

I waited about fifteen minuites before someone else came to see the item. After acknowledging was no good, I was I must sign to get my money back without recieving it, Iresponded by saying I paied cash and didn't see the need for signing to back what I spend. I was told by his Supervisor who had her badge turned backwards, there is no way I am getting my money back if I did not sign. The Assistant Manager was called and he substantiated this I called the Store Manager (Prakash- Steve) I called him twice at he said He was sorry and I should get my money back the on the seond call however he told me that whatever (Roydell) the Assistant Manager says that is it. I called the cops who came about forty five minuites later and threaten to arrest me if I did not leave the Store, all because I refuse to sign for my own money which I have not recieved. And ordered me to take the item which have no use to me.I did not Have a pen to write their numbers, do not remember clearly what their numbers are.Tey came about (8:55 pm) 12/01/2008

An item that does not work which I paid ($89.96+tax) Terrified of going back to that branch which is closest to my Address, because the the employees were by the cops, that I should not be allowed for wanting my money back.

I purchase a Eureka the boss vacuum from Walmart on Nov. 1, 2008. I return the vacuum on Nov. 21, 2008. I return the vacuum because the brushes were not rotating. I wanted my money back because I didn't want to get another one in case the cheap vacuum broke again. I was told by the supervisor by the name of Angie that she could not refund me my money because I didn't have the manuel to the vacuum. The manuel included the directions on how to assembly the vacuum. Unfortunately I didn't keep the directions because I had already assembly the vacuum and didn't need the manuel anymore.

The supervisor would only allow me to exchange the vacuum and not give me my money back. When I explained to her that the receipt nor does their policies on returns never mention that you needed the directions to the return an item. I called the district manager and left a message that same day. It is Nov. 26, 2008 and I still haven't received a phone call from them. I am very upset with Walmart. If you don't have these policies listed on the receipt, at the store, nor on your website then how can you enforce something that doesn't exist?

I bought a Tinkerbell DVD for my daughter's birthday. It was fully shrink wrapped around the box. We opened the shrink wrap and went to open the box and found the tape at the top of the plastic box was already sliced open and the DVD wasn't in there. I take it they are having issues with employee theft at this store and have the capabilities to re-shrink wrap the boxes - all at the cost and loss to the consumer. Merry Christmas to whichever scumbag employee stole it. Be sure to let your kids know Santa brought it because you sure didn't pay for it. I hope karma finds you someday and steals both your hard-earned money and you get to be the one to see the disappointed look on your child's face when she finds nothing inside her present.

I doubt I can get any recourse to replace the one I didn't get - would be my word against theirs but I will no longer buy anything I can't open up myself and check for contents. Have now paid double plus shipping for the DVD having re-ordered it through Amazon.

purchased pair of Brahma work boots last december. the stitching on the side of boots has come undone. this is not a normal wear and tear problem. tried to return and was vehemntly told to contact manufacturer.

I will have to purchase another pair of boots

I just find it unbelievable at the complaints people are making on the return policy at walmart. NO, I do not and have never worked for Wal- Mart. But some of this stuff is just plain common sense. I've read a couple of complaints of how the return process for some was horrible, bad, poor and how you will never shop there. I mean is it just me or is this stuff common sense. Someone wrote they tried to return a diabetic supply of some sort back to the pharmacy! That is plain stupid! I am happy for safety of others that they do not accept returns at the pharmacy! I do not trust anyone! Period! and you should not either! I have absolutely no idea what you did with the product once you left the store and no idea of what was touched or not and germs etc. Come on! I would be ****** if I found out I was using a needle or any diabetic supply that was returned by god-knows who, doing god-knows what! Hello!!!!!

Next, some dude says he brought some chairs or dining set that cost $500 and he just left it behind because he brought it back to the store with no package etc. Hello! He said he thought it was leather but it was pleather. ok so this is just where my lodic kicks in. I come home, open the package, examine the first chair, its not leather! What do I do? Hmmm... obviously I would place it back into the box and leave the stinkin thing in the corner somewhere until I am ready to take it back. Look at the reciept for the timeframe for the returns. And just take it back immediately because $500 isn't something I would chance on loosing. No rules for me I would even expect this type of ignorancce from teens but not grown adults! Who ever purchased something in the USA knows that there is usually a 14 day return period for items and to ALWAYS return items in their ORIGINAL packaging! The stores do their parts to have new merchandise and sometimes are nice enough to have exceptions but come on people lets do our part and use that other side of our brains too!!!

I spend approx. $250 per week at our local Wal-Mart. I live very close and found it although not friendly, very convenient. I have occasionally returned items, but not on a regular basis until we started to redo our home and was purchasing things like towels, rugs, etc. and sometimes some clothes. I would get home and unload groceries and purchases and find that they weren't the right color, etc. I would then return them with or without the receipt no late than a couple of days. They would always be able to pull up the transaction with the UPC code and the first 3 times were no problem. The fourth time I was returning a sweater that was a birthday gift and found that I could not only NOT return it, but I could not even exchange it!

It seems someone just forgot to tell the customer that after 3 returns without a receipt you just can't return anything any more for something like 6 months. They said it was to try and control theft and returns. I have been truly insulted. I am stuck with a sweater that doesn't fit and I can not exchange. The only damage is to Wal-Mart as I will not do any more business with them. This is a mobile society and I certainly don't have to shop here. We have two very nice grocery stores that appreciate my business.

I bought a vaccum from a Walmart department store. The vaccum is a GE canister, it has been in my posession for almost eleven months. This is the first complaint about any GE prouduct. Still,I continue to only purchase GE brand items when needed due to their durability. I have numerous family members working at the GE located in Lynn, MA. This canister vaccum has broken in multiple places. I brought it back Walmart and they refused to give me my money back, for, I was forced to purchase another vaccum. I do not want another canister. I would like my money back,I can send the machine and the receit asap. Please respond back about this matter, I still reserve faith in GE products. Thank You

Before Halloween we purchased a custom for $12.88 that our 7 year old son could not wear because on Halloween night he was very sick. We never took it out of the original package and when we tried to return it, the clerk told us that seasonal items were non-returnable. We asked to speak to the manager and Kristi showed up with an attitude and a script that she knew by heart and would not let us speak. The policy they mentioned was not posted and when we asked about it, she said that they could not post all policies on the wall. The policy we could read on the wall stated that we had 30 and up to 90 days to return merchandise as long as it was unpacked and we had a receipt. With an arrogant attitude, she left. As far as I know, return policies have to be posted or written on the receipt. Kristi did not want to show me any written policy anywhere. I know 13 dollars is not going to break my budget, but the fact that they advertise Customer service is our number one priority is misleading. Their posted return policies are also misleading if they have different policies for seasonal items that no one can see. They have taken out the competition in our towns to give us this kind of poor service and arrogant attitude.

I bought a mp3 player from walmart three weeks ago and it stop working after two weeks .I could not get to walmart to return it.There policy is two weeks on electronics. Don't buy electronics from walmart.

My seventy dollars was lost.If it were a comforter or something I could have took it back.Go figure that one out.

Walmart - Satisfaction Guaranteed is a lie. Purchased a blood sugar kit from the pharmacy as a gift. Turns out recipient didn't need it, already had several. Went to return it, and then I get store policy: We do not accept returns at the pharmacy. I said you cannot make stuff up as you please, show me any sign that indicates I was given fair notice of your policy before the purchase. They could not produce a single sign that indicates their no-return policy, although they claimed I should have been aware of the federal-law that prohibits them from accepting returns at the pharmacy.

Needless to say, they refused to accept the return of the unused product, stuck me for $70+ dollars. I am not a satisfied walmart customer and will not recommend them or shop there unnecessarily. Walmart does not guarantee customer satisfaction and I am proof that Walmart lies and breaks the law by failing to provide any consumer protection.

I am trying to settle a dispute with your jewelry dept concerning a return of a tennis bracelet. Walmart is giving me NO satisfaction whatsoever. This is a relatively simple matter if only someone would listen and take "customer service" seriously. A reply to this E mail will convince me I have a interested party. If not Wal Mart is just another cheap store

We had shipped the cd player to Venturer Electronics because Walmart would not exchange it after 30 days. They inturn about 2 months later sent us an older cd player that did not work, and was not the same value as the first. I had made several phone calls to the company regarding the problem & left messages with the manager. Half the time the people on the phone would hang up on me & the manager has never once called me back. I told them that this is a fitness gym that needs music to play all day. We have had to barrow one from a member for the time, but they need it back.

We paid ggod money for a cd player in may, & have only had one for a couple of months. Venturer still refuses to call me back & said that we could be waiting in to next year before we receive a cd player. I find this extremly unexceptable & unprofesional. I have never had such terible customer service & unsatisfaction with a company in my life.

I will never buy a RCA product in my life, & I will never buy a product from walmart again. I hope that you will be able to help us with this problem. If they will not send us a new cd playe I wish that they would send us the money or credit at a store to purchase another one. All of my members know about this situation & have vowed to never buy a RCA product anymore.

We had purchased item #RS2653 after 60 days the cd player shorted out.

I returned 6 parsons chairs due to the fact that on the box, they were said to be leather. On inspection, I found they were pleather, i.e. vinyl. I wanted a giftcard because I had no receipt or the box they came in. The store manager told me he would not override store policy, and that I should contact the manufacturer. He didn't tell me this in person; he sent the asst. manager out to tell me. I left all 6 chairs sitting at customer servcie. I was out over $500. I will never buy furniture at WM again.

I purchased a combo pack of ink for my HP printer as I needed black and I decided to get color,too as I had not used color in quite a while. I put them in my printer and the color did not work. I am assuming my printer may be bad. I tried to return the ink but was told tgat because it was open they would not give me a refund as they get no credit for opened ink cartridges. The girls at customer service were very nice and finally called a manager who said the same thing.

I explained that there was no way I could know that the ink did not work without opening the package and putting it in the printer but it made no difference. If it is the policy that they would get no credit from their supplier it is not right because I had to open it. I purchased the ink on Monday, Sept. 22 and tried to return it on Sept. 24. I have my receipt. It is HP ink and an HP printer and doesn't it seem silly that I could have bought a new printer for less than what I am losing on the ink purchase.

I bought an Ipod for my friends birthday on September 1, 2008. Her birthday was on the 11th. When she opened it up, she said it didn't work right. I told her I would return it because she is a nurse and can't seem to get away to often. When I tried to return it, it was on Saturday Sept 20. Customer service said they could not take back electronics that is over 15 days. They cant exchange it or anything. Basically I am stuck with it. I paid $50 for this stupid product and I can't return it.

No where on the recepit does it state that there is a 15 day return policy. I did not see a sign anywhere in electronics that said there was a 15 day return policy. When I returned it, at the customer service desk, there was a sign on the wall. WEll, does that mean I have to go to customer service before I buy anything because you dont know what type of policies you could be stuck with? I feel that is very unfair. I will NEVER shop there again

I am angry about the whole experience. Customer service just took the complaint at corporate office and that was it. I called the store office and they just told me that that was the policy and if there was no sign up to inform the customers they would make sure there was NEXT time for others! Well, what about me? I am stuck with a IPOD that I never wanted for myself and i have nothing to show for the $50 I already spent there. I have been robbed!

On sept 6, 2008 I purchased a play station 3 for my sons birthday at 12:27 p.m. i brought it home and to my son he opened it and it was completely broken. I immediatly went back to walmart and found according to customer service the serial number of the on the broken game did not match the outside of the box. So in other words Walmart took 550.00 from me that day and offered me no recorse.

i went to the corporate level and no one cares. this has been a nightmare..my son got nothing for his birthday because this purchase was what i had been saving for.

Defimation of character..the stress this has caused me is undescribale and my son did not get a presant this year...let alone the 10 hours i have spent trying to get my money back

i had bought a coleman air bed. when i got it home and opened it.look as if someone had already bought it and retured it. it wouldn't hold air so i go back to get my money and the lady rudly said she couldn't refund my money.

so know i'm stuck with a bed that won't hold air and someone had already bought. if they can charge 70 dollars for a bed thats already been use why can't i get my money back?

I purchased a mp3 player on tuesday August 26th for $34.88 plus tax. The next day, it stopped working. While I had it plugged into to my computer letting it recharge, it stopped charging after about 5 minutes. When I picked it up to check it, it was so hot that it burned my hand. Buy accident, the reciept was thrown away. I decided to take it back anyway and exchange it.

The customer service manager told me that Thursday that i could not exchange it or return it without a reciept. When me and my dad turned around to leave, she stopped us and ask how much i had paid for the mp3 player. Once I told her she told me that for $34.88 I'm lucky it worked that long and that I should have thought about that before I purchased something so cheap rather than expensive. She then continued to explain that I needed to go elsewhere to someplace where the quality of the merchandise was better.

With the way she spoke to me, I felt like she was putting me down, trying to say that because I was poor that I didnt deserve to own anything that worked properly. Also, the mp3 player burnt my hand because it was so hot.

I bought a back pack for my son for school. It was a back pack that had wheels. You can either roll it or use shoulder straps. After 2 weeks of school, the shoulder straps broke. The straps were worn down by the wheels as he rolled it, right at the buckle site. There is no way to adjust the buckle to keep it away from the wheels. I think this a design flaw. If the buckles on the strap were not at the level of the wheels and higher on the shoulder strap,it might prevent the wearing of the strap.

Purchased a pair of $25 jeans, nice ones at that EXCEPT the zipper spread and broke. I took the pants with receipt to Rt 80 Walmart for return, mind you this store is ran by cashiers, managers, etc who turn their head when thier friend, family member who ever decides to fill up a carriage and proceed to the door and leave w/o paying. I seen it more than once, as my husband and I spend at least $500/wk, to say the least, so we frequent this walmart 2-3 times a week. Anyway... when I went to the Cust Service Desk to return my damaged item, I was humiliated, I tried to speak to them on a quiet, respectable level Mentioned to them that I would not try and fool anyone. Just want to return the damaged product. A police officer, at least a half dozen workers were making fun of me and embarising me.

Ann the Ass. Manager went and picked out a new pair of these jeans and tried to show me that they were brand new the pair she picked were not as depressed as the pair I wanted to return. Finally, I went and grabed a pair that had the same depressed look, at the hem of them and in the body of the leg...to show that they were not worn.

I will NEVER spend my money at that Walmart again, as they all stick together, and treat us with total disrespect.

I purchased a DVD player from Walmart to give to my niece as a gift. She loved that Igot her a portable DVD but it did not work when she went to play it. At that time, she noticed that it was not even the one on the box. My sister tried to return it to the walmart closest to her home and they said she needed to return it to the one I purchased it at. She tried to return it there and they said that SHE could have put that DVD in there and there is nothing they can do.

I am now out $80 and my niece has a DVD that does not work. They never took it out to show it to me prior to my purchase, and since it came out of a case, I did not think to even ask. I am appalled that this could happen and want my money back!

I bought a GPS unit. I was uncertain about which model to buy and the sales assoicate told me not to worry about i because I would have 30 days to return the product if it wasn't what I wanted. I bought the item on 8/2/08 and knew within a few days that it did not have the features I was looking for. I did not hurry to return as I had 30 days.

I went to return it today 8/22/08 and was told it had to be returned within 15 days and was shown some fine print on the receipt. I calmly appealed this policy, stating that I was informed otherwise by their sales associate. When I spoke with the manager he told me again that this was their policy and he couldn't change the policy. At this point, I became a little heated and said, obviously his sales associate had already changed the policy by misinforming me, that exceptions could always be made to policies and that sense I was given misinformation they needed to avoid false marketing by taking back the d#$@ GPS.

Bill then looked at me and said, well, I was going to do it for you but since you cussed me I am not going to. I was flustered and asked what I had said that was cursing, he told me I said, d@#! gps and besides, no one was going to talk to him that way in front of his costumers. I said, so you could have done it, made an exception to the policy but you are not going to because I cursed? He said, yes.

I asked to speak to his supervisor. He refused. I said I would wait until they found someone who could talk to me. He said if I didn't leave the store immediately they were going to call the police and have me escorted out of the store. I couldn't quite believe what I was hearing. My husband went in to the store and they confirmed that they wouldn't change the policy since I had become angry and cursed. What recourse do I have?

I am now humiliated, threatened with police action and still out over one hundred dollars because the Walmart employee gave me misinformation.

we purchased a ceiling fan from wal-mart made by this company and the switch that operates the fan part keeps breaking. we exchanged one unit and the same thing broke on the second model. walmart won't take it back and we cannot get a response back from aloha. I do not want a new model, it's obvious the company is not concerned about quality products. I'd just like a refund.

we have no working fan in our dining room and no way to collect a refund to put towards the purchase of a quality fan from a reputable manufacturer.

Purchased a router on July 9th. The product was used, and the wrong item inside the box. I don't go to walmart very often because of the distance. When I attempted to return it on August 15th (they have a 45 day policy on computer perf.) They refused saying that if it were not the correct item in the box, why hadn't I returned it sooner. I was told, that people don't wait that long if it is the wrong item in the box. When threatened with a report to the DM and 1800-walmart and a charge back (paid by visa) they said go ahead. They asked me to leave.

I have someone's used, non-wireless router, in a wireless router box. $34 + tax down the drain, until I go in to the bank Monday and file a dispute.

I purchased a RCA tuner box using a coupon 5/4/2008. The tuner box was defective. We have not been able to exchange the tuner box because Wal-mart does not have any in stock during normal business hours that are non-working hours. When they do get them in they are normally when we are at work and then are gone with in a short amount of time because they only get a few in. We have asked them to call us when they get them in. They stated that they can not do that and so we have to keep calling them. We have asked management to hold a box until we can get off work to exchange it on the days that they are expecting a shipment, they will not do that.

We can not return it for a full refund because we used a coupon. Meanwhile we are out the $ and Wal-mart gets to keep it in their pocket without providing a working tuner box for over 3 months now. This seems like consumer fraud to provide defective products and not allow to exchange due to insufficient stock. This should have been disclosed prior to purchasing the item. They should have stated we can sell you defective product and you may never be able to exchange it for working product. Buyer beware.

We have been out the funds for the box ~50.00 but have not been able to use it to watch HDTV and have no known date in sight when we may be able to get a working product. We have driven to the store on multiple occasions only to find out that the stock they got in earlier in the day is gone. This is about a 20 min. drive. We have been out a lot of time calling the store and trying to get a working model.

Walmart refused to accept the return of a defective Zune MP3 Player two days after purchase allegedly because the serial number on the box does not agree with the serial number on the Player. I purchased the Player on 8/10. Docking software had to be downloaded from Microsoft's site before I could charge the battery. I could not get this loaded until early Monday morning. By late Monday night I realized that there was a problem and was told by technical support to return to the vendor. I did so Tuesday morning (8/13) only to be told about the problem with the serial number.

The Asst. Manager insist that I was attempting to return merchandise not purchased at their store. This is not true and my husband who accompanied me can vouch for this; I do not have another Zune player. I have never had this problem before and cannot believe the lack of assistance from Walmart. I paid $265.23 for merchandise that does not work and cannot be reimbursed or given another one.

The manager, Tisha, was not present when I visited the store and she has not returned my phone calls. Walmart accuses me of trying to defraud their store but I think they have sold me refurbished merchandise packaged as new merchandise. Can someone please help me resolve this issue? Thank you.

I purchased three (3) sets of faux wood 1.5 inch , 72"X 74" blinds on March 21.08 from The WalMart store in Ruston Louisiana. Shortly thereafter, I got sick with lower back pain and eventually went in for surgery,April 18, 08. I had a type of female hernia. I was not released from the doctor until 5-31 with orders not to lift anything over 10 lbs for several more weeks and then not over 20 lbs.

The later part of June, I had my daughter help me with the blinds only to find out they were too wide. I brought the blinds to the store in Farmerville because it was closer. I loaded the heavy blinds in my car and unloaded them at the store. After 30 minutes of them cheking and rechecking the bar code on the boxes they did consent that I had purchased the blinds from a Wal Mart store, but not theirs. I had given them the receipt where I had purchased them in the first place. They talked checked some more, supposedly alled the manager at Ruston Wal Mart and then told me it had been over threee months from purchase date and the manager at the Ruston Wal Mart also agreed I could not get my money back.

I left and reloaded those blinds in my car and called the Walmart store in Ruston. The manager was on vacation and had not been there to speak to anyone. I understand the policy, but at least give me the courtesy of a consumer who frequents their store weekly. I do over $ 3000. yearly in prescriptions. I will call the Ruston Store Monday when the manager returns to work. I either want my money back or a credit for the store. I willl move all of my prescriptions from Farmerville Store.

Also they cannot keep the pharmacy open because of personnel problems, nor can they keep help. Every time I go in there there are new people who do not know the store. I think managment is the problem with customer relations and with employee turn over. There was a sign needing 4 people to work taped on the employment computer. There are 4 Wal Mart stores in the surrounding area and each one is laid out differently. I want my unusual illness to be a factor in the three month refund policy.

I want a refund of my money $ 57.00 per blind and tax or a credit. It does not make me any difference. I am 66 years old, I am disabled to work and have been since 2003 after a bad fall on my job resulting from severe injury. I worked at the Judges office. my work experience has taught me policy is a good thing, but circumstances surrounding the policy is suppose to make a differnce. As I said I want a credit or my money back, I have the receipt where I paid for them. Thank You,

Purchased three (3) sets of window blinds. Blinds were 1 inch too wide. I have searched all Walmart stores trying to find the correct width. I tried to have the blinds cut, but could not since I did not purchase from company. I returned this blinds to Walmart store in Farmerville,La. At first they said they did not have them in their inventory. I told them they were purhased in Ruston, La. They supposedly called Ruston and talked tho the manager over there and I was told the warranty was up, I had purchased the blinds the end of April and the warranty was up.

Farmervill Store refused to refund my money. I called the Ruston Store and they said the manager was on vacation and no one had talked to him. This is not the first time I have had problems with returns. I am 66 years old , I was treated badly, they kept trying to scan the blinds like they did not come from a walmart store. I was left standing there with the recipt in my hand and three sets of faux wood blinds.

I had to reload those heavy blinds, I was embarrassed, the manager turned and walked off leaving me standing there. I asked for a refund. I had the cash ticket in my hand, I thought all Wal mart stores gave refunds with proof of purchase.

Purchased a Dell laptop computer. The box was sealed. When I opened it, instead of a computer, it contained a bunch of photocopy paper (to simulate the same weight). The power adapter was also missing (although the manuals were there). Since it was in the original sealed package, I didn't think it was necessary to inspect it. Upon discovery, I immediately returned to the store. The manager was out, and the asst. manager (after reviewing their security tapes and finding nothing) didn't want to do anything.

I'm waiting for the manager to make a decision. If it's not to my satisfaction, I will involve the police and may pursue a civil action against Wal-Mart for fraud and misrepresentation.

Went to the store to purchase a LCD television. Found a RCA 42 inch LCD. The associate went to the back, brought out the television and we made the purchase at 6:00pm. We got home, unloaded the television and my husband hooked it up. There was no sound, so we began to look for the instruction booklet. There was none. Then we noticed all of the packaging was not in the box and the television was damaged. We called the electronics department of the store and they told us to bring it back to customer service.

We reboxed the television and took it back, stood in line, waited our turn and spoke to a customer service rep (Glenda)at 7:00pm. She called for the manager (Cynthia). As we were waiting, my husband discovered that there was another return tag on the other side of the box that had been partially removed. After being paged several more times, Cynthia, the manager came at about 7:30. My husband expained what happened and pointed out the return tag. She asked if the box was opened. We said no. Then she called for someone from electronics to come up.

After being paged twice, the same young man who had gone to the back to get the television came up at around 8:00. Cynthia left. My husband had the young man take the television out of the box and showed him the damage and the partially removed tag on the back. He said there were no more tv's of that make and model but we could get another. Of course we expected to be compensated for the amount of time we spent and the fact that they sold us a broken television as if it was new.

They expected us to pay the difference in the televisions. We felt that was unfair due to the inconvenience that they had put us through. I could not believe the manager was going to be so petty. He said You expect me to give you $70. He offered us $25 on a walmart gift card. I expected them to do better. To at least give us the next model up for the same price. They sold us a broken television that they knew was broken. The sales associate told us that he asked the guy in the back if the television was new or broken. The guy said it was new. So he brought it out. We shopped in good faith at walmart, gave them our money and they cheated us.

We had to drive back to walmart which cost us gas. We had to take our 2 children who along with us had to wait for over 2 hours which cost us time. My husband has to work tomorrow so he was inconvenienced because he should have been home relaxing preparing himself for his work day. We were insulted by the manager and accussed of being uncooperative after we waited for over 2 hours to reach a final decision. So our character was defamed. Loss of time, aggravation, defamation of character and money were what we received for being loyal walmart customers.

I purchased on Sun July, 6, 2008 (thru the internet) for a 14' trampoline. I paid $220.00 (on my MasterCard) and some change for this. The order arrived via Site to Store pickup. I picked it up on Fri July 11, 2008. With my spouse away on deployment, I unpacked the box of all the parts and began to assemble it.

1st: There were no screws to assemble it 2nd: 2 of 12 of the pads were damaged 3rd: Many of the poles were dirty, and scratched. 4th, the pegs that fit into some of the holes of the poles were already assembled, 5 were missing. It was apparent to me, that this was used and returned to the store to be resold. The store charged me full retail cost for a used item.

I called the above phone # & initially was told that they could have UPS come and pick up the used trampoline, and reship a new one directly to me at no cost. Then they tell me because I initially arranged Site to Store I would have to return this huge, heavy item to the store and it would be an additional charge to my credit card. I feel this is an unreasonable response, and extremely irresponsible of Walmart. Walmart charges me full cost for an item that is used, does not offer any discount to the item. Then to further twist the knife they demand I go 100% through an inconvenience of packing all this, and delivering it to the store and further have to wait additional time at the same time my money is in their bank.

Consequenses are the physical labor of having to pack all this (112 lbs), then put it in my trunk (it took 2 people at Walmart to put it in my trunk); then the gas to delver it there. Not to mention the arguing with kids that want it now!

bought airbed two days prior. went to exchange with receipt, they said i could not. policy posted said items returned within 15 days with receipt that have been opened or used. will be exchanged for the same item, or credit to one of equal or greater value. I have copy of policy. they still would not let me return. They were very rude.

had to make two trips to walmart. 72 miles. didnt get my exchange. was asked to leave by rude manager. very upset

I returned an item tagged at $17.46, I had no receipt. The clerk stated it rang up at $5 current price. I checked the floor and no item similar was on sale for $5. I left and returned with a different item priced at $10.26. Again without a receipt it rang up at $5. Somethings wrong.

No satisfaction

I bought a baby crib from walmart online about 9months ago my baby is now 8months old and getting able to roll and move more when i bought the crib i thought it would be great, Not knnowing my 8month old would start to get stuck inbetween the rail and the matress of the crib. this causes her to get stuck and could maybe sufficate her in the future or injure her in other ways this crib is dangerous for babies and i need to find out how i get someone to listen to me and refund me so i can get a new crib that wont be a hazard to my baby.

The crib is Storkcraft-Rochester Stages 3-1,natural. Model # 04550-92n. please contact me by email or phone asap. Thank you

My baby was stuck inbetween the railing and the matress and it gave her marks on her laegs and back. she got stuck prouble ever other night or so. she cries everytime shes stuck

i bought a 25 dollar money order they will not give me my money back or put it on a card now im stuck with this money order icant do any thing with

For the first time ever my wife has told me that a manger at your store has refused to take back a defective item. I am like millions of customers that frequent your stores and also an investor cause of the great past, present, and future returns on our portfolio. Since the beginning of time I can remember as a child the main reasons my parents had for shopping at Wal-Mart was the no hassle of if a product was defective at any time you would have the security of Wal-Mart to take the item back.

Our personal situation consist of a $40.00 dollar vacuum purchased about 6 months ago and has been used less then ten times. I have reviewed the receipt and no where in print does it read about this new 90 day policy your manager told my wife? We our fortunate enough to have a pair of Roombas where we push a button and vacuuming is done for us, but certain spots still need a manual push vacuum every now and then.

Also, I will continue to shop at my local Wal-mart at least 4 times a week. I dont have a choice cause of the value my family receives from our over all purchases from our food to all of our everyday needs. I would like someone to just explain the changing of the Wal-Mart policies. Telling this story to one of my associates they countered my experience with a story of bring back a item over 2 years old to the same location and receiving a 100% refund. This was on a electronic item they had bought for there child. Why the double standard? Does it matter who you talk to?

In the past it has always been a pleasant transaction. I would suggest notification of the change to everyone and a level policy for all customers and locations. We are not happy but Wal-mart will go on without us.

My father bought me a televison from there about 2-3 months ago. It worked great, except for the sound would go in and out sometimes. Sunday morning I went too turn the television on and nothing. I tried the remote and nothing. I tried pushing the button in and then the button fell in the set. I unplugged it and it says it will reset itself...Well i did that and nothing. I had some friends come over and help me load it into my SUV too take it back. And we got there and after an hour we were still no closer. First there was a problem with the serial number wouldn't regerster in their computer system.

And then They eneded up calling a manager too come over and deal with this. And she said quit loud that maybe the television wasn't even ours. Once they said, they didn't sell those televisions. And now they are saying that maybe we stole a television and are trying to get money for it. I don't want money. I wanted the television exchanged for the same model but one that would work for longer then 2-3 months. And finally from the serial number on the back of the television they told me that it was a 2006 model. So makes me wonder how they are selling me a few short months ago a model from the year before.

To say the least we got no where with the manager at Walmart besides her making me out too feel that i have done something wrong, because they don't want too switch the TV set to one that works. I didn't have my reciept, but by looking at the television you can tell it was or is new. It was a big mistake buying a television from Walmart. I will never shop there again, and i will make sure i tell all my family and friends of the treatment i had to endure.

Physical damage. I am a single mother of three children. One who is disabled and enjoys watching cartoons. I don't have the money to have it sent out, I was told they are pretty much disposible televisions. Just the stress and agrivation i had too go through up there over a television i purchased from there. I won't shop there ever again.

purchased a dtv converson box. it did not work. had a hard time returning it to get another. they tryed to refund us 10.00 and sell to us at 50.00 all we wanted was a exchange. we finally got it.

I purched a cd player at the walmart in ouct 2007 and it stoped playing my cd's in late feb so i called the store. the told me to mail it where it tell me in my book so i did. Now i am told they have distroyed my cd player because they no longer do business for walmart. i am very upset because this is the second cd player i have got from walmart in the past two years.

I also lost 5 CD that i made a mistake and left on there. i thik something should be done about this thomsonInc product exchange center.

Trying to return Rock Band Set. I went to 3 walmarts in the local area. All 3 were willing to take back the set. Which was in its original boxes and had the walmart upc sticker(yellow&white). They just didn't have another one to replace it. I did not have the reciept because it was a gift given to my child in the form of cash. Those walmarts were pleasant and considerant.

The Evers walmart was Horrible! Store #1235 was abrupt and rude. They couldn't explain why they wouldn't take the even exchange. They were the only store that had one system left. The said no even exchange. I did not want the money. I wanted the Rock Band Set PS3. Now my child is out her birthday money and her present no thanks to walmart customer service at this store. I will never buy electronics from walmart again no matter how cheap or the availablity they are. It makes me sick.

I wanted to return a vacuum cleaner that I had purchased in September 2007 and I had my receipt. The ladies treated me like I was nobody. I asked them to exchange the vacuum for one on the shelf. They couldn't do that. They refused to call the Eureka help line for customers. I finally was allowed to call them on one of their phones but they were closed in that office by the time they let me call. I asked to talk to the main manager and they refused. They said they would not take back the defective vacuum cleaner regardless and they had nothing to say to me except that I was rude. This happened right after they accepted an open toilet seat back from a dirty looking man to be resold on the counter as a new one. I think that is worse than taking back a five month old vacuum cleaner that didn't work.

I needed a vacuum cleaner to clean my house due to I have all carpeting and I have COPD. I asked for another on the counter to replace it for me and they could send the old one back but they refused to do so.They did not tell me when I bought the vacuum cleaner that I would not be able to return it in less than a year to the store when I bought it. On the box, it states that it has a one year limited warranty but nothing about sending it back myself let alone the cost to send it back. I asked them to send it back for me and she walked off and the other ladies wouldn't talk to me anymore. I think that it was rude and inconsiderate to a customer. I work at a University and if I acted like they did, I would not have a job.

I can not clean my carpets and with COPD, you need a clean atmosphere to breath better. I was treated like I had committed a crime or something and severely depressed afterwards due to no one would call the other company or at least the main manager. Please help me and people like me when it comes to Walmart. We used to be able to take things back within a year's time and get it replaced when you kept your receipt.

I took my battery back as it was dead. After they looked at it, they said marine batteries had a free one year replacement. FREE ONE YEAR. After I went to get the other battery, the lady told me the price was higher now so I had to pay the difference. I told her I thought a FREE REPLACEMENT meant free, not free if the price does not go up. So I told her I would just take the battery back and when I did I noticed there was a big sign that said free one year replacement - free, not almost free or half-price.

It really made me mad, mad enough that I went back to buy the batteries and told everybody that came that came not to buy one.

I purchased what was thought to be an 8 GB Apple Ipod Touch. When I got home and opened the item there was a deck of playing cards and a crumbled napkin to keep them steady. Someonehad purchased this item, did the swap and re-heat sealed the plastic wrapping around box, then returned it as new and unopened.

Walmart says they wouldn't have put this item back in the cabinet for purchase and that there is nothing they can do.

I have become a victim of retail fraud and am out $303.

I purchase a ring for my wife at walmart.com, the process was simple and the item was delivered promptly. When I receive the ring it looked different than what I expected so I decided to returned to wal-mart. The paperwork for the ring states that the item could be returned at any wal-mart store. It took three attempts and over four hours of my time to get the return completed. On my first attempt I was told by the service desk that I would need to go to the jewelry department. At the jewelry department I was told that they had no idea how to do the return that I should go back to the customer service desk. After waiting for a CSM for approximately 45 minutes I was told that it would have to be done by the service desk. I waited 20 minutes and after being completely ignored I decided to leave and tried the next day.

The next day my wife tried to take the ring back and was given the same treatment, back and forward between the service desk and the jewelry department and no one knew how to complete the return. So I decided to give it another try, this time I went directly to the jewelry department. As soon as the person behind the counter saw me she threw her hand in the air and said I don't know how to do that. So I requested that she call a manager, one of the managers came by and took my paperwork to the back of the store. After 35 minutes she came back and told me that she was waiting for an answer and that she would let me know. 30 minutes later I was told that I would have to purchase an item of equal or greater value, but they would not be able to refund my credit card.

At that point I called the 800 number on the paperwork from wal-mart.com. After explaining the situation to the customer service agent, she advised me that if I would give the telephone to the person at the jewelry department they would walk them through the process. The lady at the jewelry department refused to take the phone and called the manager. The manager also refused to take the phone, the customer service agent was in shock and apologizing throughout the ordeal. Finally they took me to the back of the store and the store manager without acknowledging me or saying a word overwrote the purchase and gave the credit back to my credit card. At no point during this ordeal no one said I am sorry, or we are trying to get it done. I was ignored and treated like I was wasting their precious time. Needless to say that I will not be buying anything else from wal-mart.com. This was one of the most frustrating and painful customer service experiences that I endured.

On Jan 2, 2008 I ordered 2 products from Wal-Mart.com through their site-to-store program. The first product arrived at my local Wal-Mart for me to pick-up within a few weeks; however, on Jan 24 I received an email from Wal-mart that stated:

Walmart.com Order Delay. The following Site to StoreSM item(s) has shipped but is delayed. We apologize for the inconvenience, and are working diligently with your selected store to complete your delivery as soon as possible. Unfortunately, we are currently unable to provide a revised delivery date for your order. We will continue to track the progress of this order and alert you when it arrives and is ready for pickup. If you want to request a refund for this item(s), please call Customer Service for assistance. Help If you have questions about Site to Store, please visit Site to Store in Help. Again, we apologize for this delay. Sincerely, Walmart.com Customer Service http://www.walmart.com

I purchased a 42 RCA LCD TV which only worked for approx 45 days. I've been trying to return this televison and Walmart claims they can't find the date of Sale. I lost my receipt. I have spoken to several Manager & CO Mangers at this location. Scott is the Manager I spoke to on several occasions and was very rude and hung up on me at least 7 times. (He even hung up on a Consumer Affairs Rep). Scott advised me he found the the receipt when other Managers stated they couldn't. He also advised me he would replace my TV if I could provide him information from RCA of when my problem started. I attempted to have RCA verify information and Scott hung up on them. Bottom line, I'm out of $1K to Walmart for a broken TV. Scott also advised me that Walmart has to make their profit off the TV and I can only assume they made they profit off me because I have a broken TV they won't take back.

I bought a PS2 for my kids for Christmas and today (1/21) it stopped working. We went to return it, but the holiday bundle that I purchased is no longer available. (game, extra controller and system). So, all they would offer in exchange is another system. I requested that I be allowed to keep the extra controller and game, since they don't have that package. They said everything had to be in the box for them to return it. I then asked if they could give me a controller and game off the floor of equal value. I was told by the manager that they would lose money and couldn't do that. But the fact that I spent over $400 on that receipt and am losing a controller/game valued over $50 means nothing to them?

Lost the value of a controller and a game, not to mention a waste of 2 hours standing in line on black friday to purchase the system, or the 1 hour wait I had today to exchange it.

I bought a LCD/HD TV COMBO on Nov 22, 2006 online from Walmart and the warranty for a year just expired and guess what, the TV is now broken. No one will help me get my money back ($987) or let me get another TV. All I'm getting is the run around from Walmart and Polaroid who made the TV.

On December 10th 2007 I purchased an xbox 360 at Walmart for my son as a Christmas gift. Christmas morning as my son tried to connect the ac adapter to the console he realized it would not insert. The next day I spoke to xbox 360 customer service and explained the problem, They asked me for the serial number on the back of the xbox360, and I was instructed to return or exchange the item where I had purchased it. On December 27, 2007, I went to Wal-mart to either exchange or get my money back. Customer service then said to me that I did not purchase this xbox 360 at their store, and I told them yes I did--here's my receipt. Customer service went on telling me that the serial number on the console was not from their store. I was totally outraged at the fact that Wal-mart claimed that I made this xbox 360 purchase elsewhere. The store manager was called and rudely pushed the box across the counter and said, "When you bring us the right console we'll give you your money, so please leave the store."

I stood back and replied, "This is the item I purchased here on December 10, 2007." Then the store manager said, "You're not getting a refund; this is not our item; leave the store." I replied, "Call the Police because I'm not leaving until I get a refund or exchange." When the Police officer arrived and we explained the situation, he then got on the phone; and it turns out that this console was sold some time back,somewhere else. Then I was asked to leave the store by the Police Officer. When I got home, completely humiliated and outraged on what just happened, I immediately called xbox360 customer service and explained what just went on.

Customer service checked the serial number, and it turns out that the xbox360 console is refurbished and has no Warranty. Please help resolved this problem. I paid $370.92 for an item that was refurbished and packed as new and sold to me by this Walmart store. My son now has no Christmas gift, and I'm $370.92 short.

I was totally humiliated, degraded and asked to leave Walmart without a refund or exchange. The disappointment of my son who witnessed the whole thing and could not believe what just happened, has me outraged and in such disbelief. I've been victimized.

I bought a theater gift card for my children for Christmas that is no good in the STATE I live in and cannot be used. I called up the store, and they told me that they are not responsible for the gift cards that they sell in their stores, and I should have found out if I could use them where I live. I feel that I shouldn't have to ask if I can use a card that I buy in my town or state--especially a gift card. It should be able to be used here; that is unfair, and my kids are out a present for Christmas. I called the 1-800 number on the back of the card, and they said it will take six weeks for me to get my money back from them.

I find this wrong and such an inconvenience and horrible thing for Walmart to do to people, especially at Christmas time. There should be some kind of sign that states that it can only be used out of state. I wonder how many other people have bought these and found they can't use them in their own state!

Unhappy kids at Christmas time, inconvenience on my part, hassle to get money back, no refund from Walmart at all.

I had placed an order for a camera about four months ago. Then I cancelled the order. They put a hold on my account for the amount of $199.80. Then they were to release the money back to my account. Yet after several phone calls and emails I have yet to see the money returned to my account. They said it would be returned in 30 days of my next statement. I have yet to see any action.

Since I have not yet received my money. I have not been able to buy all my necessities for my household. Since then I have been emailing and calling and they have to put the money in my account. I really need my money back since they cancelled my account.

I bought a box of unopened 2007 hot wheels only to get them home and find a taped-up 2005 car among them. Took them back and got reimbursed on my credit card (wasn't told that it would take 5-7 days to see in my account). Went to toy dept. and asked for another box; the employee went to the back and came back out and said they didn't have anymore. (This took less than 1 min. for him to discover this.) My credit card or debit card never had a reimursement at this location.

Patrick, Walmart Asst. Manager, refused my refunds, saying that I had to have a receipt dated within the last 90 days, and that had always been Walmart policy. Immediately after me, a man returned an item with no receipt, no hassle, in an opened and damaged box. He later told me later he had used the item, too. After that a woman returned a couple things without a receipt. I had returned something a week earlier, asked when was the best time to return things without a receipt, and was told early morning.

We were furious. We had driven there in the rain, early on a Sunday morning, just for that purpose. Now I'm stuck with a financial loss. We spend a fortune at WalMart every year, and now have to take our business elsewhere, which will cost us even more.

I tried to return a Christmas tree at 11pm last night. I went late because I know how busy they are and overworked, trying to make it easier on them. I got past the greeter and she gave me the sticker. I got to returns and THEY WERE CLOSED OFF. The employee behind counter but would not take me and no one behind me. I asked for a manager, as the tree was heavy. The manager came out, named George, that is all he would give me. He said we are closed, take the tree back to car. I do not want to go to Meijers or Target as they are a little farther away, BUT WILL. This is not the first incident but has to be the LAST.

P

i went to walmart on black friday around 3:00a.m. i bought 1 television p.c , a microwave, and a vacuum cleaner. All three items have defects. i went to exchange the television p.c, for another, and i had a huge problem with that. They wanted to give me $448.00, but i had said that i wanted to exchange it for another, but they were out of stock of that particular t.v, so they wanted to give me another television in which was more expensive, and a cheap brand, and was smaller, but I did not agree with that.

They got mad and threatened me by saying "im going to call the police", because I said that I was going to leave the television there.(Sgt. Jason Shaw showed up.His phone number is (386)***-****). I wanted to know what you can do in reference of this injustice.

On Dec. 6th, my daughter received an Ipod for her birthday from a distant relative. This item was purchased new, at our local Wal-Mart in Arlington, TX that same day, or the day before. Although the gift was thoughtful, she had her heart set on the more expensive model. She was not given the gift receipt, and since it was not from a very close friend or family member, we both felt it would be rude to ask for one. All we wanted to do, was take the UNOPENED item back to THE SAME WAL-MART that it was purchased from just 4 days earlier, and exchange it for the more expensive model.

Customer Service informed us that there was a 15 day return policy, and since we had no receipt to verify when the item was purchased, they would not exchange it. First off, Wal-Mart's sticker label is on the back of the package; second, the package is not opened; third, we want to give them AN EXTRA $70 to get the more expensive model. Instead, we left with an unusable item and went to Target to purchase what could have been easily rectified at Wal-Mart. I do not know who determines their exchange policies, but they certainly do not value their customers. Target will get my busniness indefinitely.

We are left with an unusable, high dollar item that has never been opened.

I purchased twenty boxes of icicle Christmas lights on Nov. 30th. I went home and put these on my house. I was short eight more boxes so the next day while passing by another Walmart, I stopped and purchased them. My total was $190.00. I put these lights on my house and they did not work consistently. I attempted, on december 4th, to exchange these lights at my local Walmart for new ones and was told that they looked yellow and old and used. I had a receipt and a charge receipt for this item and would like for Walmart to honor there policy of returns within ninety days with receipt. I do not appreciate the insinuation that these lights were used and that I had done something wrong. I am returning to this store later this week to take them to task on the store policy.

I purchased over $600.00 dollars of merchandise just the night before on 12-2-07 and returned an air rifle the next morning, 12-3-07. After being told to wait at the door for 20 minutes while the associates try to figure out what to do, I waited another ten minutes and was told to take the product to the back of the store to sporting goods. Once there, I was told I came to the wrong dept. and to go back up front to customer service. After another 25 minutes and whispering among the employees while I waited, a female Manager then gave a return of the purchase. I had to show an ID and receipt.

I then proceeded to shop for items needed for the business and I proceeded to the sporting goods dept. to get the rifle I wanted. After filling out the form (ATF) mandatory form, the clerk informs me of the recent expiration of my state issued drivers license. Ok no problem. But this is where it starts. I tell the clerk to fill out the form as stated. He refused. On the form it says ANY FORM OF STATE OR FEDERAL I.D. I produce three forms of ID: a voter registration card, A cleet law enforcement certified state issued card and two other state issue forms of I.D. At this time Andy, who would not give his last name, who is second manager for the day, stated that he does not feel comfortable selling the fire arm to me, and that he does not have to explain his actions. The Walmart employees would not (as directed by the federal ATF form) accept the 3 other forms of State issued IDs and did not feel comfortable selling to a local business owner and former law enforcement officer. Andy must have all mighty powers and federal authority to choose forms of Legal State or Federal Identification. And law enforcement as a whole. Target will get the $1500 to $3000 dollars I used to spend with Walmart per month. I am telling all law enforcement personnel I know how Andy feels about former or current officers purchasing firearms from Walmart.

in 07/14/07 I bought an xbox360 from Walmart. After playing the system for a while I noticed numerous problems with the product. I went back to the Walmart store to refund this defective item at approximately two weeks before the expiration of the three month money-back guarantee Walmart has on its electronics; and to my disbelief they refused refunding my item or helping me in any way whatsoever. They said that the barcode on the box of the product doesn't match the barcode on the product itself, and then they just told me that the manager is not going to be around until the next week. The next week the manager himself didn't want to help in anyway whatsoever; he just pointed at the number of the district manager who I have not been able to contact after leaving numerous messages.

I called Walmart customer service, and they told my girlfriend to come, that he will fix the problem. When I showed up, he repeated the same answers as before. At this point, the warranty had expired because of my being refused help earlier.

I had always found Wal-mart to be a great place to shop; recently my opinion changed. I purchased a pair of bib cover-alls, a brand name that only Wal-mart carries, in Oshawa, Ontario. A week after the purchase, 2 snaps had come off. I went to exchange for a new pair. I did not have the receipt with me, but this is a brand that only Walmart carries. I was treated very rudely by the manager and was refused the exchange. I think that in the future, I may think twice about purchasing anything at Wal-mart. The savings aren't worth the hassle of returns.

I am emailing a complaint in regards to my experience in the Walmart Store on Saturday, November 17, 2007 at approximately 2:37 p.m. I spent over $581.25 while there. However, when the cashier bagged my items there was appartently a tear in one of the bags. When I went to my vehilce to unload the items one of the bags tore, causing my laundry detergent to leak out from the top cap all over the bag as well as leaking on the concrete. One of the Walmart employees who was retrieving carts from the parking lot came over to my vehicle noticed the amount of liquid leaking frm the bag and told me to take that item back into the store at our customer service desk and they would replace it for me. I was appreciative and returned the item. When I came to the counter I spoke to an employee who wanted to know what assistance I needed. I briefly informed the individual as to what happened. The employee allowed me to replace the item by going back to the shelf to get another one and come back for the new receipt. Upon my return this employee said, " Ma'am, just to let you know that we don't normally do returns on items such as this, once they leave out of the store it is no longer our responsibility". I thank the woman and proceeded to leave the store.

I was unhappy because I felt totally humiliated about a bottle of laundry detergent that cost only $2.96 when I had just spent over $500 and that she stated could not be replaced. It was not my fault that there was a tear in one of the store bags and didn't feel that I deserved this statement to be indicated. I am a regular shopper who shops not only for home items, but groceries as well. I was so angry that I wanted to bring all of the items that I purchased back into the store and get my money back and go somewhere else. I am an office manager for a medical institute and would have never treated a customer in this manner or even allowed my employees to talk to any customer in this manner. If my complaint is ignored like most, that's fine for as a regular customer at least three times a week I will no longer shop in this store again. Walmart is a great store and I always find the need to relax and enjoy my visit, but this visit took me for a loop for only $2.96 for FAB Laundry detergent.

I went to return something at Walmart and was not allowed to because I returned three things without a receipt. Do they keep track of how much I spend there, too?

On 10.28.07 I went to the New Hartford WalMart store and purchased a Blood Glucose Monnitoring System. The next day, 10.29.07, I decided to return the product to Wal-Mart because it was for my mother who would be confused understanding the instructions due to language barrier and the product's technicalities. I explained to the customer service representative why I was returning the product. This clerk told me I could not return the product as it was a WalMart policy not to accept returns on this specific product. I asked her why there was no sign by or near the product stating that once purchased it could not be returned. She said that there was a sign. I told her that I did not see one and asked if I could speak to her Manager.

In the meantime we both walked over to where the product was displayed. She could see there was no sign and verbally stated that yes there was no sign, however, she did state someone must have taken the sign down. While I was waiting to see the manager I noticed that customer service was now making out a new sign. The manager came and was very caustic, aggressive, and rude to me, not letting me have a chance to defend my position. He also told me that it was a federal law not allowing the return, and no place of business selling this product would be able to do so. (I never opened the package; it was sealed and returned just as I bought it.) I told the manager I understand why this kind of product would have restrictions regarding a return, however, there was no sign stating this policy for customers like myself to make an informed decision. The manager became very loud and started to make fun of my accent. This was very humiliating to me and caused me great embarrassment and mental anguish.

I was so upset that I asked for security to come; I was afraid the manager might accuse me of something or get into a physical confrontation. He refused to call security and continued to make fun of me. I called the New Hartford New York police Department to see if they could assist me. The police came but where not able to do anything about the matter. I then went to two other Wal Marts (North Utica and Herkimer New York location) and asked employees in both stores to tell me if I bought this product can I return it. They both said of course, that I can return it within 30 days. Also I noticed in both of these stores there were no signs by the product at that time telling customers that once purchased it cannot be returned. I also went to Rite Aid Pharmacy and bought this same product--and returned it with NO problem. No one should feel humiliated and go through what I had to endure at WalMart.

I have shopped at this Walmart since it's opening over a decade ago. However, in the past week I had to return orange juice with an expiration past 3 or more weeks. Today, I shopped for about 20 items. When I returned home 10 miles away, I discovered that some of my items were missing. I called the store who found my items, told me to come with my receipt, and they would refund my money. It was aggravating to return since I was going to be late to my next appointment, 30 minutes in the opposite direction.

With the expired juice and omitted items happening within the same week, it is a red flag for this particular store. I was not offered discounts or compensation for my time or inconvenience. I like this particular Walmart, but there needs to be a return to' detail' and customer service.

Wal-Mart is selling defective junk TV's. I bought a 42" Akai LCD TV that lasted only 4 months. With no receipt I'm stuck with the loss.

Wal-Mart nor the Manufacturer (Akai) will not do anything without a receipt.

Walmart was unwilling to take my returned gift item recieved from baby shower. The item was unopened, not compromised. I was not given an option for a gift card in lieu of cash . Requested manager who instead sent associate who then verified items, then left for lunch. I waited at the service desk my whole lunch hour only to be told the manager had gone to lunch. The service manager was unable or unwilling to let me return the item.

No lunch that day, and I am stuck with identical items I have no use for, and will now donate items to charity. I would like to see that a return policy be printed at each and every store stating the options for return items without a reciept; none are posted. Only posted is the policy for return items with receipt .

Husband tried to exchange a defective sewing machine, and management was very rude, and refused to help. The machine is only a year old, and she admitted she could exchange it, but she wouldn't.

On March 9^th, I purchased a flat panel Television. We gave the TV as a gift, but it turns out the friend could not use it. Box was NEVER opened. All stickers and markings remain on the box. On March 17th I went to Wal-Mart to return the TV. I was prepared to get a store credit because I could not find the original receipt. So, I brought a copy of the charge from my credit card company. They would not take back the TV. When my credit card statement arrived, I went to the Shelton, CT Wal-Mart store and spoke to the manager. Again, they said they do not take Electronics back.

I purchased a 27 ILO LCD TV at Wal-Mart on 01-20-06 and it has already started to go bad, picture becomes un-viewable and remote stops working. I didn't keep the box it came in so Wal-Mart won't take it back.

I purchased a Disney Cinderella Pontiac Solstice ride on car for my daughter's 4th birthday on 7/3/06. She has used it maybe 4 or 5 times and now the car battery will not charge. I contacted customer no service at Wal-Mart and they advised me that I needed to contact the manufacturer. The manufacturer is Dumar International. I tried contacting them through their 1-800 and only reached a recording. I tried to leave a message for parts and service but the mailbox was full. I then tried to leave a message for one of the company representatives but alas that mailbox was also full. (Do you see a recurring theme here?) I repeatedly called back and tried to leave messages for any representative of the company but all mailbox's were full. I finally sent an email to the parts and service department and I am awaiting any response from them.

Feeling deflated I did a web search on Dumar International to see if there was an alternate phone number and I found an article posted by WTOC 11 Savannah News. A gentleman in Savannah had similar problems with his daughter's Cinderella car but after charging his for several hours the wiring started to smoke. I immediately unplugged my daughter's car.

The article went on to say that he spent 3 months trying to deal with Dumar and only after the local news station got involved was anything resolved. I decided to call back to Wal-Mart and speak with the customer service manager and I explained that I was unable to reach Dumar and I told her about the news article. After a lengthy holding time she returned to the phone to inform me that her manager said they could not help me. I believe that if they are going to sell a product out of their store then they should back it up especially when you cannot reach the manufacturer. I am only 55 days outside of Wal-Mart's 90 day return policy and I have my reciept but they refuse to help solve my problem.

10/01/06 @ 4.28pm Sunday I went to return the carseat I bought 2 weeks ago (09-17-06)with my receipt. I bought the wrong carseat. The lady didn't like to accept it because there is no instruction manual in the box. I told her, I bought the carseat without a manual since the box was aldready open. When I asked to speak with the manager, I didn't know that the person standing next to her was the manager Maisha. She heard everything and told me with a raised voice why I waited 2 weeks to return the car seat.

This is the only time I have since I go to work. In your policy I have 90 days to return with a receipt. The manager suddenly scream at me asking for the manual. When I asked to speak to somebody higher, Maisha said with her loud voice Iam the manager can't you see? (showing her sticker on her shirt) and nobody is higher than me. Operator 2957 pulled her to the room to calm her down. She doesn't have the right to scream at her customer or to anybody. I told the lady helping me that I need the phone number to the corporate, she was trying to hush me and told me that she already talked to her.

Just for the missing manual she gave me a hard time. I was so upset, my whole body was shaking because of how I was treated by the manager.

i purchased glucose monitor test strips at walmart after having health problems that i thought was my blood sugar. i later determined that it was not blood sugar so i wanted to return them, as they were not needed. i never opened the package. when i went back to walmart, they said that they could not return them and pointed to a sign on the wall that stated that: there are no returns given on glucose monitors. I asked to speak to a manager and they prompted me to go to the pharmacy. So i went and spoke to the pharmacist. He stated that they did not return them. H

e pointed to a different sign on his wall. It stated: no return of glucose monitors and test strips, and that walmart has made arrangements with the manufacturer to issue refunds. please call the 1-800 number on the box... So i had the pharmacist call the number, and when he got connected, he gave the phone to me. I spoke with a gentleman and explained the situation. He had me hold while he checked with his supervisor. When he came back on, he said that they do not give refunds on the test strips, only the monitors and that there was nothing that they or i could do. well, the monitor was $4.94 and the test strips were $27.94..(again, never opened).

I stood in line at Customer Service. I didn't have a receipt for (6) boxes of outdated South Beach Diet Oatmeal/Raisin. First of all, I bought 8 boxes but I only returned 6. I never intended to return the other that was obviously outdated. When Ms Michele was called to the Customer Service counter, she took one look at me and said if I didn't have a receipt then there was nothing they could do for me. When I left that location, I went to another one and all they did was get my driver's license.

I did not have the correct receipt today when I returned some clothes. I was told that I could not have a store credit or make an exchange because this was the third return I had made without a receipt. They said that it was store policy. I asked where the sign was that says you can't return 3 times without a receipt and then asked to speak with a manager.

The manager was very nice and told me that they would make an exception this time. If you could see my credit card statment you would see that I am a valued customer at walmart. I shop for all my groceries and my 5 grandchildren. I guess Walmart so big they don't have to worry about consumer happiness.

I had some Items to return, I had reciepts for a few Items and not for others, they scanned everything ,I did have tags for every Item they were going to issue a shopping card which was fine ,but my husbands I,D said he had returned to many items ,the Items were mune So I ask to use my ID and sheila came to the counter with an attitude and refused and said she was going to call the police and have us escorted from the store.

I went in to return a christmas gift without a receipt and I was expecting a gift card. The customer service representative said hang on a second,and he proceeded to tell me that walmart's new policy was that they did not return x-box products without a receipt. I thought that without a receipt or not I was still entitled to be able to trade it for a gift card so I was still spending the money at your store but undoubtedly your company is not interested in further future buisness with me.

My complaint is regarding poor customer service in the return line at Wal-mart. It was Tuesday night and I had to pick up a scientific calculator for my child to use in school. I had a pair of Capri pants to return that did not fit. This was a $12.88 I stood in line for about 35 minutes. I called the store phone while in line and reported to manager Jon that there was a problem at the service desk. Jon acted concerned but never made an action to correct this problem; the two CS employees were being over worked they needed help. No one cared but us in line, this is sad we have got to get a grip on getting service from the companies we do business with or avoid these stores all together. Our time is very valuable.

No service, No care, poor response after reporting the problem....

Walmart has a recall of rocking chairs, and the info on the TV and on THEIR website says, return for afull refund. I purchased two of the rockers a year ago and of course, did not keep the receipt. When the recall was announced, I returned the two chairs to the store and they attempted to give me a gift card instead of a cash refund. When I balked at the gift card, knowing I don't ordinarily shop at Walmart, they didn't seem to want to budge until I asked for a supervisor. The woman waiting on me called a supervisor on the phone and they whispered over in the corner for a few minutes and she finally came back and agreed to the cash refund. I guess in the end they did the right thing, but unsuspecting people returning these chairs should know full refund isn't exactly what it means.

¸

I purchased a Care Bears Coin Bank Gum Ball Machine for my grandson in December of 2004. I decided that he was to young to use the machine so I gave it to him this past Christmas. We filled the gumball machine about half way up with gumballs and he was playing with in on our deep pile carpeted floor when the gum ball machine fell over on it's side. The glass globe broke and the contents spilled out on the carpet. The globe struck nothing but the soft carpeted floor.

Upon checking the glass globe, I discovered that the glass was actually thinner than a standard light bulb. I tried to return it to Walmart and they said that they would not accept the gum ball machine. I was told that I should contact the manufactuerer. I tried but they were out of business; some foreign fly by night operation.

The problem should be self evident. This gum ball machine is not for children, or adults, of any age. Anthing that has glass that thin should not be used in a childs toy.

I received a sweater from my grandmother in Florida for Christmas, and I live in Tennessee. She got it for me a size too small, so I took it back the day after Christmas. I thought it would be no problem to return it or exchange it to get a different one. Of course, I didn't have a receipt..it was a Xmas present. Well, I waited in line for a half hour and then get up there and the counter clerk asked for my license and I showed it to her, and after she enters my name, she says I can't return it because I have a bad check with Walmart.

Since this had nothing to do with returning my sweater, I asked to see the manager. I asked the manager what me having a bad check had to do with returning a product that didn't fit me. As it was they were going to put it on a gift card...and the sweater was only $13.00. The manager told me I oculd pay for the check and then I could return my sweater...and I told him I wasn't trying to write a check...that I only wanted to either return the sweater or exchange it for one that fitted me, but he said he could do neither for me. This is awful of Walmart. They do so many things now that are awful! They treat you like you're an awful person.

As a result I am stuck with a sweater that I can't even wear. It's just not right. I should have been able to at least exchange it for something that fit me.

My wife and I entered Wal-Mart here in Melbourne Florida (Eau Galle Cswy). We went there to return some items. The return process was handled totally inappropriate. The return that we brought in was a gift from my wife's aunt in Montana. The total was $29.13. The sales associated credited the credit card, which left my wife without any gift. We feel that the associate should have given my wife, at least, a gift card for the amount of the return. The quote from the shift manager was Oh Well, there's nothing we can do, contact your aunt for another gift. This is very unacceptable and definitely not over until I receive some sort of compensation.