Wal-Mart - Returns

Joshlyn of clearfield , UT March 13, 2010

On March 6th 2010 at 11:30am mst, I called layton wal-mart to confirm that a item I had purchased was a RECALLED (Simplicity-Graco Aspen 3 in 1 crib) The assistant manager advised me that the crib was a recall and to bring back the item for a refund/remedy. I brought back the crib in its orginal box and included the CPSC -Us consumer product safety commissions recalled information printed and retrieved from cpsc.gov as well as the information that was provided at wal-mart current sight and direction on what proceedures I needed to acomplish before bringing back the merchandise.

I filed a complaint with cpsc and received confirmation e-mail confirming me to take back the crib to the retailer to get a remedy. I also received a letter from cpsc to verify that the information i submitted was correct and if I would like to this information released to the manufacturer and press. I contacted simplicty which is no longer established. When I brought in the recalled item the assistant manager stated that a receipt would be needed in order to return this item and would not allow the exchange/refund of this rrecalled dangerous item.

sonja of Dublin, GA March 10, 2010

I purchase a wedding set (trio) from Wal-Mart jewlry department in July 2008. They sent to rings out to get sizes. When the rings came back two of the diamond was missing out of my set. They sent to rings back out for repairs. Then, I had to send the same rings out again (December 2008), for the same problem (diamond missing again two more). The rings came back two weeks before my wedding (February 2009).

I called and talked to the manager about my rings. He told me that he couldn't do nothing about refunded me my money without the receipt. That he only can repair them. and said SORRY with a smile. This year (February 2010) FOUR more diamond was missing. Took the rings back again with receipt, Chad (co-manager) told me it's nothing he can do about my lost.

The company will not repairs my rings again, cause too many diamond was missing. Then, Chad told me that my warranty wasn't good for nothing but 90 days. It was all he can do was exchange my rings now. But, it he was the one who ask me for my receipt. When I bought the receipt, they didn't give me my money back. Don't buy Wal-Mart jewlry. They don't hold its value. Don't stand behind the products

June of Las Vegas, NV March 4, 2010

I purchased your eyestudio gel eye liner, in hopes that I would finally be able to use a smooth and exact eyeliner, but when I got it home it was as hard as a rock, and went on clumpy. I paid way more than I should have for this product in the hopes it would go on just like the commercial about the product, but it didn't. How do I go about getting my money back for slightly used make-up?

Fred of Bedford, IN February 28, 2010

Dec. 05, 2009 I purchased a large artificial xmas tree, (98.00 + Tax). We loved the tree but was not sure how the size would work in our living room. I asked the employee about return policy if we decided that it was really too large for our use, and he said no problem, you have 90 days to return. After xmas and deciding it had been really too large for our living room, We disassembled the tree, reboxed and set in rear of garage to return to Walmart. My wife is doing Chenotherapy out of town, became very busy with her and forgot about the tree until remembering it 2-23-2010. I took the tree WITH RECEIPT back to Walmart, was told it had to be 1st week after xmas, asthey do not have storage for it. I was just plain LIED to.

C. of Falls Church, VA February 28, 2010

The manager/head of customer service said it is NO NEED to SHOW returning POLICY when my husband argued there is no sign about the sepicial rule for what I purchased. There is no sign, neither around Customer Service area where they posted return policy, nor around the goods shelf, though at first he said it should be around the goods shelf (no sign when we brought him to the shelf). (happened Feb 27 2010 around 3-4pm)

he refused to return what I purchased in last month, with receipt. (80) He unable to show where policy is. (policy not in receipt, not on wall, not on shelf. I did not see last time, we did not see today). Meanwhile He was very very rude. This is the way Walmart do business??? Is it lawful to hide special return policy and refuse to provide it even upon request???

Amy of Centralia, IL February 16, 2010

returned a printer and was treated very poorly and unprofessional. I will not be going back anytime soon. Would rather travel extra miles and go to K Mart. disabled mother had to come inside even tho I had her I.D. and she was parked visably in front of the door.

toni of houston, AR February 8, 2010

i recived a sony cd player for my car for christmas my mom got it on sale on 11/25/09 i just opeded the box and there was 2 speakers missing out of and i have the recipte i tryed to return it and they would not return the manger said i was a liar and that i took the speakers out why would i be up there trying to return it if i took them she was rude and dont care about the costumers

Pauline of Califon, NJ February 2, 2010

Walmart I went to return a prepaid cell phone made by Verizon - Well it's not a real prepaid phone they want 25.00 for activation fee they don't tell you about until you open the package. Walmart in Whitehouse NJ manager Cheryl would not take the phone back. She said the serial numbers didn't match. Well that was the phone that came out of that package and I want my money back. They are making excuses not to take the merchandize they sell back. I also want to report them to the FCC for fraud. Beacuse their packaging numbers and sales receipt numbers do not match or this is what the store manager is saying.

I told them to ring another package up and open it and see if the information matches they refused and told me I changed the battery - I didn't do anything but open the package put the battery in and read the instructions - I tried to call the Verzion 800 number in the book but because I was not using the cell phone the number didn't go through - and the booket said if I used the phone I could not return it. So I didn't activate the phone and tried to return it and Walmart would not take it back

Please remove all electronics from Walmart so other customers do not have the same problem as me and they should be fined for selling electroics they will not take back. because of the dataprocessing numbers do not match. This is Walmarts job to make sure they match if they are not goint to take the product back. Not the customers.

Jorge of Mulberry, FL January 25, 2010

On the 23rd of January my wife went to the Customer Service counter to return a 360 X-Box online playing card. She was not asking for money back since the card states that money will not be returned. She just wanted a credit to be used at the same Walmart. Assistant Manager was called and she also refused to honor the credit, the card in the back says the money or credit will not be returned if opened. The card was never used.

I went to another store and was given the credit and spend more money then credit given. No one refused to helped me at the other store. The sad thing to this whole episode it's that my wife works for Walmart and was treated rudely and the Assistant Mgr Bernice refused to help and gave my wife and attitude.My wife has been working for Walmart almost 6 yrs now. She is never late does her job and treats customers with respect even when the customer is rude. The customer service at that Walmart is going down very rapidly. Hope if anything that good customer service it's exercised in the future. Thanks again and hope action it's taken to prevent customer loss.

LINDA of PRAIRIE GROVE , AR January 24, 2010

I picked up a Sweet Nothing body briefer and got home wiyh it and I picked the wrong size. When I got home with it the tag had come off. I never tryed to put on and when I tryed to take it back. Wal-Mar will not take it back because the had come off. The lady told me that it is Wal-Mart policy.

When Sam was alive he would have fired a lot of people if they did not take back anything that was brought at Wal-mart. It has never been tried on an I am out 18 dollars and have a garment that I guess I will just throw in the trash because the tag came off. I live on a fixed income and do not have the 18 dollars to lose. Wal-Mart would not have lost a dime by taking the garment back.

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