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Anita of Mobile AL (07/16/08)
Went to the store to purchase a LCD television. Found a RCA 42 inch LCD. The associate went to the back, brought out the television and we made the purchase at 6:00pm. We got home, unloaded the television and my husband hooked it up. There was no sound, so we began to look for the instruction booklet. There was none. Then we noticed all of the packaging was not in the box and the television was damaged. We called the electronics department of the store and they told us to bring it back to customer service.
We reboxed the television and took it back, stood in line, waited our turn and spoke to a customer service rep (Glenda)at 7:00pm. She called for the manager (Cynthia). As we were waiting, my husband discovered that there was another return tag on the other side of the box that had been partially removed. After being paged several more times, Cynthia, the manager came at about 7:30. My husband expained what happened and pointed out the return tag. She asked if the box was opened. We said no. Then she called for someone from electronics to come up.
After being paged twice, the same young man who had gone to the back to get the television came up at around 8:00. Cynthia left. My husband had the young man take the television out of the box and showed him the damage and the partially removed tag on the back. He said there were no more tv's of that make and model but we could get another. Of course we expected to be compensated for the amount of time we spent and the fact that they sold us a broken television as if it was new.
They expected us to pay the difference in the televisions. We felt that was unfair due to the inconvenience that they had put us through. I could not believe the manager was going to be so petty. He said You expect me to give you $70. He offered us $25 on a walmart gift card. I expected them to do better. To at least give us the next model up for the same price. They sold us a broken television that they knew was broken. The sales associate told us that he asked the guy in the back if the television was new or broken. The guy said it was new. So he brought it out. We shopped in good faith at walmart, gave them our money and they cheated us.
We had to drive back to walmart which cost us gas. We had to take our 2 children who along with us had to wait for over 2 hours which cost us time. My husband has to work tomorrow so he was inconvenienced because he should have been home relaxing preparing himself for his work day. We were insulted by the manager and accussed of being uncooperative after we waited for over 2 hours to reach a final decision. So our character was defamed. Loss of time, aggravation, defamation of character and money were what we received for being loyal walmart customers.
Kathy of Hilton NY (07/11/08)
I purchased on Sun July, 6, 2008 (thru the internet) for a 14' trampoline. I paid $220.00 (on my MasterCard) and some change for this. The order arrived via Site to Store pickup. I picked it up on Fri July 11, 2008. With my spouse away on deployment, I unpacked the box of all the parts and began to assemble it.
1st: There were no screws to assemble it 2nd: 2 of 12 of the pads were damaged 3rd: Many of the poles were dirty, and scratched. 4th, the pegs that fit into some of the holes of the poles were already assembled, 5 were missing. It was apparent to me, that this was used and returned to the store to be resold. The store charged me full retail cost for a used item.
I called the above phone # & initially was told that they could have UPS come and pick up the used trampoline, and reship a new one directly to me at no cost. Then they tell me because I initially arranged Site to Store I would have to return this huge, heavy item to the store and it would be an additional charge to my credit card. I feel this is an unreasonable response, and extremely irresponsible of Walmart. Walmart charges me full cost for an item that is used, does not offer any discount to the item. Then to further twist the knife they demand I go 100% through an inconvenience of packing all this, and delivering it to the store and further have to wait additional time at the same time my money is in their bank.
Consequenses are the physical labor of having to pack all this (112 lbs), then put it in my trunk (it took 2 people at Walmart to put it in my trunk); then the gas to delver it there. Not to mention the arguing with kids that want it now!
Carl of Gatlinburg TN (06/28/08)
bought airbed two days prior. went to exchange with receipt, they said i could not. policy posted said items returned within 15 days with receipt that have been opened or used. will be exchanged for the same item, or credit to one of equal or greater value. I have copy of policy. they still would not let me return. They were very rude.
had to make two trips to walmart. 72 miles. didnt get my exchange. was asked to leave by rude manager. very upset
Tom of Palm Desert CA (06/23/08)
I returned an item tagged at $17.46, I had no receipt. The clerk stated it rang up at $5 current price. I checked the floor and no item similar was on sale for $5. I left and returned with a different item priced at $10.26. Again without a receipt it rang up at $5. Somethings wrong.
No satisfaction
Lisha of Brimfield IL (06/19/08)
I bought a baby crib from walmart online about 9months ago my baby is now 8months old and getting able to roll and move more when i bought the crib i thought it would be great, Not knnowing my 8month old would start to get stuck inbetween the rail and the matress of the crib. this causes her to get stuck and could maybe sufficate her in the future or injure her in other ways this crib is dangerous for babies and i need to find out how i get someone to listen to me and refund me so i can get a new crib that wont be a hazard to my baby.
The crib is Storkcraft-Rochester Stages 3-1,natural. Model # 04550-92n. please contact me by email or phone asap. Thank you
My baby was stuck inbetween the railing and the matress and it gave her marks on her laegs and back. she got stuck prouble ever other night or so. she cries everytime shes stuck
Dwaine of Eustis FL (05/31/08)
For the first time ever my wife has told me that a manger at your store has refused to take back a defective item. I am like millions of customers that frequent your stores and also an investor cause of the great past, present, and future returns on our portfolio. Since the beginning of time I can remember as a child the main reasons my parents had for shopping at Wal-Mart was the no hassle of if a product was defective at any time you would have the security of Wal-Mart to take the item back.
Our personal situation consist of a $40.00 dollar vacuum purchased about 6 months ago and has been used less then ten times. I have reviewed the receipt and no where in print does it read about this new 90 day policy your manager told my wife? We our fortunate enough to have a pair of Roombas where we push a button and vacuuming is done for us, but certain spots still need a manual push vacuum every now and then.
Also, I will continue to shop at my local Wal-mart at least 4 times a week. I dont have a choice cause of the value my family receives from our over all purchases from our food to all of our everyday needs. I would like someone to just explain the changing of the Wal-Mart policies. Telling this story to one of my associates they countered my experience with a story of bring back a item over 2 years old to the same location and receiving a 100% refund. This was on a electronic item they had bought for there child. Why the double standard? Does it matter who you talk to?
In the past it has always been a pleasant transaction. I would suggest notification of the change to everyone and a level policy for all customers and locations. We are not happy but Wal-mart will go on without us.
Yvette of Plattsburgh NY (04/29/08)
My father bought me a televison from there about 2-3 months ago. It worked great, except for the sound would go in and out sometimes. Sunday morning I went too turn the television on and nothing. I tried the remote and nothing. I tried pushing the button in and then the button fell in the set. I unplugged it and it says it will reset itself...Well i did that and nothing. I had some friends come over and help me load it into my SUV too take it back. And we got there and after an hour we were still no closer. First there was a problem with the serial number wouldn't regerster in their computer system.
And then They eneded up calling a manager too come over and deal with this. And she said quit loud that maybe the television wasn't even ours. Once they said, they didn't sell those televisions. And now they are saying that maybe we stole a television and are trying to get money for it. I don't want money. I wanted the television exchanged for the same model but one that would work for longer then 2-3 months. And finally from the serial number on the back of the television they told me that it was a 2006 model. So makes me wonder how they are selling me a few short months ago a model from the year before.
To say the least we got no where with the manager at Walmart besides her making me out too feel that i have done something wrong, because they don't want too switch the TV set to one that works. I didn't have my reciept, but by looking at the television you can tell it was or is new. It was a big mistake buying a television from Walmart. I will never shop there again, and i will make sure i tell all my family and friends of the treatment i had to endure.
Physical damage. I am a single mother of three children. One who is disabled and enjoys watching cartoons. I don't have the money to have it sent out, I was told they are pretty much disposible televisions. Just the stress and agrivation i had too go through up there over a television i purchased from there. I won't shop there ever again.
Sandra of Apache Jct AZ (04/29/08)
purchased a dtv converson box. it did not work. had a hard time returning it to get another. they tryed to refund us 10.00 and sell to us at 50.00 all we wanted was a exchange. we finally got it.
Mary of Fulton MS (04/26/08)
I purched a cd player at the walmart in ouct 2007 and it stoped playing my cd's in late feb so i called the store. the told me to mail it where it tell me in my book so i did. Now i am told they have distroyed my cd player because they no longer do business for walmart. i am very upset because this is the second cd player i have got from walmart in the past two years.
I also lost 5 CD that i made a mistake and left on there. i thik something should be done about this thomsonInc product exchange center.
Angela of San Antonio TX (04/22/08)
Trying to return Rock Band Set. I went to 3 walmarts in the local area. All 3 were willing to take back the set. Which was in its original boxes and had the walmart upc sticker(yellow&white). They just didn't have another one to replace it. I did not have the reciept because it was a gift given to my child in the form of cash. Those walmarts were pleasant and considerant.
The Evers walmart was Horrible! Store #1235 was abrupt and rude. They couldn't explain why they wouldn't take the even exchange. They were the only store that had one system left. The said no even exchange. I did not want the money. I wanted the Rock Band Set PS3. Now my child is out her birthday money and her present no thanks to walmart customer service at this store. I will never buy electronics from walmart again no matter how cheap or the availablity they are. It makes me sick.
Janice of Lawrenceville IL (02/17/08)
I wanted to return a vacuum cleaner that I had purchased in September 2007 and I had my receipt. The ladies treated me like I was nobody. I asked them to exchange the vacuum for one on the shelf. They couldn't do that. They refused to call the Eureka help line for customers. I finally was allowed to call them on one of their phones but they were closed in that office by the time they let me call. I asked to talk to the main manager and they refused. They said they would not take back the defective vacuum cleaner regardless and they had nothing to say to me except that I was rude. This happened right after they accepted an open toilet seat back from a dirty looking man to be resold on the counter as a new one. I think that is worse than taking back a five month old vacuum cleaner that didn't work.
I needed a vacuum cleaner to clean my house due to I have all carpeting and I have COPD. I asked for another on the counter to replace it for me and they could send the old one back but they refused to do so.They did not tell me when I bought the vacuum cleaner that I would not be able to return it in less than a year to the store when I bought it. On the box, it states that it has a one year limited warranty but nothing about sending it back myself let alone the cost to send it back. I asked them to send it back for me and she walked off and the other ladies wouldn't talk to me anymore. I think that it was rude and inconsiderate to a customer. I work at a University and if I acted like they did, I would not have a job.
I can not clean my carpets and with COPD, you need a clean atmosphere to breath better. I was treated like I had committed a crime or something and severely depressed afterwards due to no one would call the other company or at least the main manager. Please help me and people like me when it comes to Walmart. We used to be able to take things back within a year's time and get it replaced when you kept your receipt.
Tommy of Greenville MO (02/15/08)
I took my battery back as it was dead. After they looked at it, they said marine batteries had a free one year replacement. FREE ONE YEAR. After I went to get the other battery, the lady told me the price was higher now so I had to pay the difference. I told her I thought a FREE REPLACEMENT meant free, not free if the price does not go up. So I told her I would just take the battery back and when I did I noticed there was a big sign that said free one year replacement - free, not almost free or half-price.
It really made me mad, mad enough that I went back to buy the batteries and told everybody that came that came not to buy one.
Michael of Chattanooga,TN (02/13/08)
I purchased what was thought to be an 8 GB Apple Ipod Touch. When I got home and opened the item there was a deck of playing cards and a crumbled napkin to keep them steady. Someonehad purchased this item, did the swap and re-heat sealed the plastic wrapping around box, then returned it as new and unopened.
Walmart says they wouldn't have put this item back in the cabinet for purchase and that there is nothing they can do.
I have become a victim of retail fraud and am out $303.
Juan of Jacksonville FL (02/12/08)
I purchase a ring for my wife at walmart.com, the process was simple and the item was delivered promptly. When I receive the ring it looked different than what I expected so I decided to returned to wal-mart. The paperwork for the ring states that the item could be returned at any wal-mart store. It took three attempts and over four hours of my time to get the return completed. On my first attempt I was told by the service desk that I would need to go to the jewelry department. At the jewelry department I was told that they had no idea how to do the return that I should go back to the customer service desk. After waiting for a CSM for approximately 45 minutes I was told that it would have to be done by the service desk. I waited 20 minutes and after being completely ignored I decided to leave and tried the next day.
The next day my wife tried to take the ring back and was given the same treatment, back and forward between the service desk and the jewelry department and no one knew how to complete the return. So I decided to give it another try, this time I went directly to the jewelry department. As soon as the person behind the counter saw me she threw her hand in the air and said I don't know how to do that. So I requested that she call a manager, one of the managers came by and took my paperwork to the back of the store. After 35 minutes she came back and told me that she was waiting for an answer and that she would let me know. 30 minutes later I was told that I would have to purchase an item of equal or greater value, but they would not be able to refund my credit card.
At that point I called the 800 number on the paperwork from wal-mart.com. After explaining the situation to the customer service agent, she advised me that if I would give the telephone to the person at the jewelry department they would walk them through the process. The lady at the jewelry department refused to take the phone and called the manager. The manager also refused to take the phone, the customer service agent was in shock and apologizing throughout the ordeal. Finally they took me to the back of the store and the store manager without acknowledging me or saying a word overwrote the purchase and gave the credit back to my credit card. At no point during this ordeal no one said I am sorry, or we are trying to get it done. I was ignored and treated like I was wasting their precious time. Needless to say that I will not be buying anything else from wal-mart.com. This was one of the most frustrating and painful customer service experiences that I endured.
Craig of Bolingbrook IL (01/29/08)
On Jan 2, 2008 I ordered 2 products from Wal-Mart.com through their site-to-store program. The first product arrived at my local Wal-Mart for me to pick-up within a few weeks; however, on Jan 24 I received an email from Wal-mart that stated:
Walmart.com Order Delay. The following Site to StoreSM item(s) has shipped but is delayed. We apologize for the inconvenience, and are working diligently with your selected store to complete your delivery as soon as possible. Unfortunately, we are currently unable to provide a revised delivery date for your order. We will continue to track the progress of this order and alert you when it arrives and is ready for pickup. If you want to request a refund for this item(s), please call Customer Service for assistance. Help If you have questions about Site to Store, please visit Site to Store in Help. Again, we apologize for this delay. Sincerely, Walmart.com Customer Service http://www.walmart.com
I called the 1-800# to cancel my order and I was told that since the product is in a delay status and not a backorder they could not cancel my
order. I would have to wait until the product arrived at the store (which they had no idea when it would arrive) before working with that store to return the product. So now, Walmart has $88 of my money that I will have to wait until the future to retrieve. When I asked what the difference between Delay and backorder, the customer service person had no idea. How frustrating! So Walmart has had my money for 4 weeks and I still have no product and no way to cancel the order.
Makeda of Redford MI (01/21/08)
I purchased a 42 RCA LCD TV which only worked for approx 45 days. I've been trying to return this televison and Walmart claims they can't find the date of Sale. I lost my receipt. I have spoken to several Manager & CO Mangers at this location. Scott is the Manager I spoke to on several occasions and was very rude and hung up on me at least 7 times. (He even hung up on a Consumer Affairs Rep). Scott advised me he found the the receipt when other Managers stated they couldn't. He also advised me he would replace my TV if I could provide him information from RCA of when my problem started. I attempted to have RCA verify information and Scott hung up on them. Bottom line, I'm out of $1K to Walmart for a broken TV. Scott also advised me that Walmart has to make their profit off the TV and I can only assume they made they profit off me because I have a broken TV they won't take back.
Heather of Beaver Dam KY (01/21/08)
I bought a PS2 for my kids for Christmas and today (1/21) it stopped working. We went to return it, but the holiday bundle that I purchased is no longer available. (game, extra controller and system). So, all they would offer in exchange is another system. I requested that I be allowed to keep the extra controller and game, since they don't have that package. They said everything had to be in the box for them to return it. I then asked if they could give me a controller and game off the floor of equal value. I was told by the manager that they would lose money and couldn't do that. But the fact that I spent over $400 on that receipt and am losing a controller/game valued over $50 means nothing to them?
Lost the value of a controller and a game, not to mention a waste of 2 hours standing in line on black friday to purchase the system, or the 1 hour wait I had today to exchange it.
Cheryl of Clairton PA (01/02/08)
I bought a LCD/HD TV COMBO on Nov 22, 2006 online from Walmart and the warranty for a year just expired and guess what, the TV is now broken. No one will help me get my money back ($987) or let me get another TV. All I'm getting is the run around from Walmart and Polaroid who made the TV.
Hector of East Stroudsburg PA (12/30/07)
On December 10th 2007 I purchased an xbox 360 at Walmart for my son as a Christmas gift. Christmas morning as my son tried to connect the ac adapter to the console he realized it would not insert. The next day I spoke to xbox 360 customer service and explained the problem, They asked me for the serial number on the back of the xbox360, and I was instructed to return or exchange the item where I had purchased it. On December 27, 2007, I went to Wal-mart to either exchange or get my money back. Customer service then said to me that I did not purchase this xbox 360 at their store, and I told them yes I did--here's my receipt. Customer service went on telling me that the serial number on the console was not from their store. I was totally outraged at the fact that Wal-mart claimed that I made this xbox 360 purchase elsewhere. The store manager was called and rudely pushed the box across the counter and said, "When you bring us the right console we'll give you your money, so please leave the store."
I stood back and replied, "This is the item I purchased here on December 10, 2007." Then the store manager said, "You're not getting a refund; this is not our item; leave the store." I replied, "Call the Police because I'm not leaving until I get a refund or exchange." When the Police officer arrived and we explained the situation, he then got on the phone; and it turns out that this console was sold some time back,somewhere else. Then I was asked to leave the store by the Police Officer. When I got home, completely humiliated and outraged on what just happened, I immediately called xbox360 customer service and explained what just went on.
Customer service checked the serial number, and it turns out that the xbox360 console is refurbished and has no Warranty. Please help resolved this problem. I paid $370.92 for an item that was refurbished and packed as new and sold to me by this Walmart store. My son now has no Christmas gift, and I'm $370.92 short.
I was totally humiliated, degraded and asked to leave Walmart without a refund or exchange. The disappointment of my son who witnessed the whole thing and could not believe what just happened, has me outraged and in such disbelief. I've been victimized.
Dee of Fairview OR (12/30/07)
I bought a theater gift card for my children for Christmas that is no good in the STATE I live in and cannot be used. I called up the store, and they told me that they are not responsible for the gift cards that they sell in their stores, and I should have found out if I could use them where I live. I feel that I shouldn't have to ask if I can use a card that I buy in my town or state--especially a gift card. It should be able to be used here; that is unfair, and my kids are out a present for Christmas. I called the 1-800 number on the back of the card, and they said it will take six weeks for me to get my money back from them.
I find this wrong and such an inconvenience and horrible thing for Walmart to do to people, especially at Christmas time. There should be some kind of sign that states that it can only be used out of state. I wonder how many other people have bought these and found they can't use them in their own state!
Unhappy kids at Christmas time, inconvenience on my part, hassle to get money back, no refund from Walmart at all.
Alain of Chula Vista CA (12/27/07)
I had placed an order for a camera about four months ago. Then I cancelled the order. They put a hold on my account for the amount of $199.80. Then they were to release the money back to my account. Yet after several phone calls and emails I have yet to see the money returned to my account. They said it would be returned in 30 days of my next statement. I have yet to see any action.
Since I have not yet received my money. I have not been able to buy all my necessities for my household. Since then I have been emailing and calling and they have to put the money in my account. I really need my money back since they cancelled my account.
Sandra of Lubbock TX (12/23/07)
I bought a box of unopened 2007 hot wheels only to get them home and find a taped-up 2005 car among them. Took them back and got reimbursed on my credit card (wasn't told that it would take 5-7 days to see in my account). Went to toy dept. and asked for another box; the employee went to the back and came back out and said they didn't have anymore. (This took less than 1 min. for him to discover this.) My credit card or debit card never had a reimursement at this location.
Janice of Eugene OR (12/23/07)
Patrick, Walmart Asst. Manager, refused my refunds, saying that I had to have a receipt dated within the last 90 days, and that had always been Walmart policy. Immediately after me, a man returned an item with no receipt, no hassle, in an opened and damaged box. He later told me later he had used the item, too. After that a woman returned a couple things without a receipt. I had returned something a week earlier, asked when was the best time to return things without a receipt, and was told early morning.
We were furious. We had driven there in the rain, early on a Sunday morning, just for that purpose. Now I'm stuck with a financial loss. We spend a fortune at WalMart every year, and now have to take our business elsewhere, which will cost us even more.
Sandra of Louisville KY (12/15/07)
I tried to return a Christmas tree at 11pm last night. I went late because I know how busy they are and overworked, trying to make it easier on them. I got past the greeter and she gave me the sticker. I got to returns and THEY WERE CLOSED OFF. The employee behind counter but would not take me and no one behind me. I asked for a manager, as the tree was heavy. The manager came out, named George, that is all he would give me. He said we are closed, take the tree back to car. I do not want to go to Meijers or Target as they are a little farther away, BUT WILL. This is not the first incident but has to be the LAST.
P
Julie of Arlington TX (12/10/07)
On Dec. 6th, my daughter received an Ipod for her birthday from a distant relative. This item was purchased new, at our local Wal-Mart in Arlington, TX that same day, or the day before. Although the gift was thoughtful, she had her heart set on the more expensive model. She was not given the gift receipt, and since it was not from a very close friend or family member, we both felt it would be rude to ask for one. All we wanted to do, was take the UNOPENED item back to THE SAME WAL-MART that it was purchased from just 4 days earlier, and exchange it for the more expensive model.
Customer Service informed us that there was a 15 day return policy, and since we had no receipt to verify when the item was purchased, they would not exchange it. First off, Wal-Mart's sticker label is on the back of the package; second, the package is not opened; third, we want to give them AN EXTRA $70 to get the more expensive model. Instead, we left with an unusable item and went to Target to purchase what could have been easily rectified at Wal-Mart. I do not know who determines their exchange policies, but they certainly do not value their customers. Target will get my busniness indefinitely.
We are left with an unusable, high dollar item that has never been opened.
Angela of Harrogate TN (12/04/07)
I purchased twenty boxes of icicle Christmas lights on Nov. 30th. I went home and put these on my house. I was short eight more boxes so the next day while passing by another Walmart, I stopped and purchased them. My total was $190.00. I put these lights on my house and they did not work consistently. I attempted, on december 4th, to exchange these lights at my local Walmart for new ones and was told that they looked yellow and old and used. I had a receipt and a charge receipt for this item and would like for Walmart to honor there policy of returns within ninety days with receipt. I do not appreciate the insinuation that these lights were used and that I had done something wrong. I am returning to this store later this week to take them to task on the store policy.
Michael of Durant OK (12/02/07)
I purchased over $600.00 dollars of merchandise just the night before on 12-2-07 and returned an air rifle the next morning, 12-3-07. After being told to wait at the door for 20 minutes while the associates try to figure out what to do, I waited another ten minutes and was told to take the product to the back of the store to sporting goods. Once there, I was told I came to the wrong dept. and to go back up front to customer service. After another 25 minutes and whispering among the employees while I waited, a female Manager then gave a return of the purchase. I had to show an ID and receipt.
I then proceeded to shop for items needed for the business and I proceeded to the sporting goods dept. to get the rifle I wanted. After filling out the form (ATF) mandatory form, the clerk informs me of the recent expiration of my state issued drivers license. Ok no problem. But this is where it starts. I tell the clerk to fill out the form as stated. He refused. On the form it says ANY FORM OF STATE OR FEDERAL I.D. I produce three forms of ID: a voter registration card, A cleet law enforcement certified state issued card and two other state issue forms of I.D. At this time Andy, who would not give his last name, who is second manager for the day, stated that he does not feel comfortable selling the fire arm to me, and that he does not have to explain his actions. The Walmart employees would not (as directed by the federal ATF form) accept the 3 other forms of State issued IDs and did not feel comfortable selling to a local business owner and former law enforcement officer. Andy must have all mighty powers and federal authority to choose forms of Legal State or Federal Identification. And law enforcement as a whole. Target will get the $1500 to $3000 dollars I used to spend with Walmart per month. I am telling all law enforcement personnel I know how Andy feels about former or current officers purchasing firearms from Walmart.
Dianisha of Los Angeles CA (12/02/07)
Purchased a TV today 12/01/07 for $800 and when I returned home it was a box full of metal, store is giving us a hard time, manager hard to get in touch with.
Box full of metal no TV problem still have not been resolved
Eric of New York City NY (11/25/07)
in 07/14/07 I bought an xbox360 from Walmart. After playing the system for a while I noticed numerous problems with the product. I went back to the Walmart store to refund this defective item at approximately two weeks before the expiration of the three month money-back guarantee Walmart has on its electronics; and to my disbelief they refused refunding my item or helping me in any way whatsoever. They said that the barcode on the box of the product doesn't match the barcode on the product itself, and then they just told me that the manager is not going to be around until the next week. The next week the manager himself didn't want to help in anyway whatsoever; he just pointed at the number of the district manager who I have not been able to contact after leaving numerous messages.
I called Walmart customer service, and they told my girlfriend to come, that he will fix the problem. When I showed up, he repeated the same answers as before. At this point, the warranty had expired because of my being refused help earlier.
I sent it to Microsoft, and to my dismay they told me that my system is out of warranty; apparently somebody registered the system in June 2006, and now they are asking me to pay $99 dollars for the repairs and renewal of the warranty for another year when I only bought the console 5 months ago. I am really fed up with Walmart.
Please help; I've lost work days going to Walmart trying to get this worked out, and I'm stressed from it.
Ed of Oshwa OTHER (11/22/07)
I had always found Wal-mart to be a great place to shop; recently my opinion changed. I purchased a pair of bib cover-alls, a brand name that only Wal-mart carries, in Oshawa, Ontario. A week after the purchase, 2 snaps had come off. I went to exchange for a new pair. I did not have the receipt with me, but this is a brand that only Walmart carries. I was treated very rudely by the manager and was refused the exchange. I think that in the future, I may think twice about purchasing anything at Wal-mart. The savings aren't worth the hassle of returns.
Debra of Riverview FL (11/18/07)
I am emailing a complaint in regards to my experience in the Walmart Store on Saturday, November 17, 2007 at approximately 2:37 p.m. I spent over $581.25 while there. However, when the cashier bagged my items there was appartently a tear in one of the bags. When I went to my vehilce to unload the items one of the bags tore, causing my laundry detergent to leak out from the top cap all over the bag as well as leaking on the concrete. One of the Walmart employees who was retrieving carts from the parking lot came over to my vehicle noticed the amount of liquid leaking frm the bag and told me to take that item back into the store at our customer service desk and they would replace it for me. I was appreciative and returned the item. When I came to the counter I spoke to an employee who wanted to know what assistance I needed. I briefly informed the individual as to what happened. The employee allowed me to replace the item by going back to the shelf to get another one and come back for the new receipt. Upon my return this employee said, " Ma'am, just to let you know that we don't normally do returns on items such as this, once they leave out of the store it is no longer our responsibility". I thank the woman and proceeded to leave the store.
I was unhappy because I felt totally humiliated about a bottle of laundry detergent that cost only $2.96 when I had just spent over $500 and that she stated could not be replaced. It was not my fault that there was a tear in one of the store bags and didn't feel that I deserved this statement to be indicated. I am a regular shopper who shops not only for home items, but groceries as well. I was so angry that I wanted to bring all of the items that I purchased back into the store and get my money back and go somewhere else. I am an office manager for a medical institute and would have never treated a customer in this manner or even allowed my employees to talk to any customer in this manner. If my complaint is ignored like most, that's fine for as a regular customer at least three times a week I will no longer shop in this store again. Walmart is a great store and I always find the need to relax and enjoy my visit, but this visit took me for a loop for only $2.96 for FAB Laundry detergent.
Cindy of Hamburg NJ (11/16/07)
I went to return something at Walmart and was not allowed to because I returned three things without a receipt. Do they keep track of how much I spend there, too?
Nicholas of Utica NY (11/03/07)
On 10.28.07 I went to the New Hartford WalMart store and purchased a Blood Glucose Monnitoring System. The next day, 10.29.07, I decided to return the product to Wal-Mart because it was for my mother who would be confused understanding the instructions due to language barrier and the product's technicalities. I explained to the customer service representative why I was returning the product. This clerk told me I could not return the product as it was a WalMart policy not to accept returns on this specific product. I asked her why there was no sign by or near the product stating that once purchased it could not be returned. She said that there was a sign. I told her that I did not see one and asked if I could speak to her Manager.
In the meantime we both walked over to where the product was displayed. She could see there was no sign and verbally stated that yes there was no sign, however, she did state someone must have taken the sign down. While I was waiting to see the manager I noticed that customer service was now making out a new sign. The manager came and was very caustic, aggressive, and rude to me, not letting me have a chance to defend my position. He also told me that it was a federal law not allowing the return, and no place of business selling this product would be able to do so. (I never opened the package; it was sealed and returned just as I bought it.) I told the manager I understand why this kind of product would have restrictions regarding a return, however, there was no sign stating this policy for customers like myself to make an informed decision. The manager became very loud and started to make fun of my accent. This was very humiliating to me and caused me great embarrassment and mental anguish.
I was so upset that I asked for security to come; I was afraid the manager might accuse me of something or get into a physical confrontation. He refused to call security and continued to make fun of me. I called the New Hartford New York police Department to see if they could assist me. The police came but where not able to do anything about the matter. I then went to two other Wal Marts (North Utica and Herkimer New York location) and asked employees in both stores to tell me if I bought this product can I return it. They both said of course, that I can return it within 30 days. Also I noticed in both of these stores there were no signs by the product at that time telling customers that once purchased it cannot be returned. I also went to Rite Aid Pharmacy and bought this same product--and returned it with NO problem. No one should feel humiliated and go through what I had to endure at WalMart.
Cheryl of Harrogate TN (10/30/07)
I have shopped at this Walmart since it's opening over a decade ago. However, in the past week I had to return orange juice with an expiration past 3 or more weeks. Today, I shopped for about 20 items. When I returned home 10 miles away, I discovered that some of my items were missing. I called the store who found my items, told me to come with my receipt, and they would refund my money. It was aggravating to return since I was going to be late to my next appointment, 30 minutes in the opposite direction.
With the expired juice and omitted items happening within the same week, it is a red flag for this particular store. I was not offered discounts or compensation for my time or inconvenience. I like this particular Walmart, but there needs to be a return to' detail' and customer service.
Ron of Slocomb AL (10/22/07)
Wal-Mart is selling defective junk TV's. I bought a 42" Akai LCD TV that lasted only 4 months. With no receipt I'm stuck with the loss.
Wal-Mart nor the Manufacturer (Akai) will not do anything without a receipt.
Santos of Levelland TX (10/02/07)
Walmart was unwilling to take my returned gift item recieved from baby shower. The item was unopened, not compromised. I was not given an option for a gift card in lieu of cash . Requested manager who instead sent associate who then verified items, then left for lunch. I waited at the service desk my whole lunch hour only to be told the manager had gone to lunch. The service manager was unable or unwilling to let me return the item.
No lunch that day, and I am stuck with identical items I have no use for, and will now donate items to charity. I would like to see that a return policy be printed at each and every store stating the options for return items without a reciept; none are posted. Only posted is the policy for return items with receipt .
Tony of Delavan WI (09/30/07)
i always find myself returning stuff because something is wrong with it.then i get a hard time from the service desk.
people that work at the delavan store are very rude.every manager gives me a differnt story but half of the time nothing gets done.i cant even count how many times cashers forgot to give me one of my bags.
Pam of Carrollton IL (09/16/07)
Husband tried to exchange a defective sewing machine, and management was very rude, and refused to help. The machine is only a year old, and she admitted she could exchange it, but she wouldn't.
Debra of Trumbull CT (04/25/07)
On March 9th, I purchased a flat panel Television. We gave the TV as a gift, but it turns out the friend could not use it. Box was NEVER opened. All stickers and markings remain on the box. On March 17th I went to Wal-Mart to return the TV. I was prepared to get a store credit because I could not find the original receipt. So, I brought a copy of the charge from my credit card company. They would not take back the TV. When my credit card statement arrived, I went to the Shelton, CT Wal-Mart store and spoke to the manager. Again, they said they do not take Electronics back.
Robert of Niceville FL (01/28/07)
I purchased a 27 ILO LCD TV at Wal-Mart on 01-20-06 and it has already started to go bad, picture becomes un-viewable and remote stops working. I didn't keep the box it came in so Wal-Mart won't take it back.
Jennifer of Omaha NE (12/10/06)
I tried to return unopened DVD's which were a legitimate purchase from the day before. Because the receipt was torn and had scotch tape, I'm all of a sudden labeled queen thief, threatened with a year in jail, had 2 hours of my time wasted and supposedly am banned from all WalMarts nationwide. Even though they researched and realized it was a legitimate purchase.
Their loss, I spent anywhere from 100-300 a week at their store, my husband and I had a baby. We bought all diapers, formula, car seats, etc...there. We also did all our grocery shopping there, and because I had some scotch tape on a receipt, I'm all of a sudden a victim of slander!!!! Not to mention my time being detained at the in-store cop shop. I was told I was not under arrest but yet I was told I could not leave.
Melanie of Canton GA (11/25/06)
I purchased a Disney Cinderella Pontiac Solstice ride on car for my daughter's 4th birthday on 7/3/06. She has used it maybe 4 or 5 times and now the car battery will not charge. I contacted customer no service at Wal-Mart and they advised me that I needed to contact the manufacturer. The manufacturer is Dumar International. I tried contacting them through their 1-800 and only reached a recording. I tried to leave a message for parts and service but the mailbox was full. I then tried to leave a message for one of the company representatives but alas that mailbox was also full. (Do you see a recurring theme here?) I repeatedly called back and tried to leave messages for any representative of the company but all mailbox's were full. I finally sent an email to the parts and service department and I am awaiting any response from them. Feeling deflated I did a web search on Dumar International to see if there was an alternate phone number and I found an article posted by WTOC 11 Savannah News. A gentleman in Savannah had similar problems with his daughter's Cinderella car but after charging his for several hours the wiring started to smoke. I immediately unplugged my daughter's car. The article went on to say that he spent 3 months trying to deal with Dumar and only after the local news station got involved was anything resolved. I decided to call back to Wal-Mart and speak with the customer service manager and I explained that I was unable to reach Dumar and I told her about the news article. After a lengthy holding time she returned to the phone to inform me that her manager said they could not help me. I believe that if they are going to sell a product out of their store then they should back it up especially when you cannot reach the manufacturer. I am only 55 days outside of Wal-Mart's 90 day return policy and I have my reciept but they refuse to help solve my problem.
Madeline of Norwalk CA (10/01/06)
10/01/06 @ 4.28pm Sunday I went to return the carseat I bought 2 weeks ago (09-17-06)with my receipt. I bought the wrong carseat. The lady didn't like to accept it because there is no instruction manual in the box. I told her, I bought the carseat without a manual since the box was aldready open. When I asked to speak with the manager, I didn't know that the person standing next to her was the manager Maisha. She heard everything and told me with a raised voice why I waited 2 weeks to return the car seat.
This is the only time I have since I go to work. In your policy I have 90 days to return with a receipt. The manager suddenly scream at me asking for the manual. When I asked to speak to somebody higher, Maisha said with her loud voice Iam the manager can't you see? (showing her sticker on her shirt) and nobody is higher than me. Operator 2957 pulled her to the room to calm her down. She doesn't have the right to scream at her customer or to anybody. I told the lady helping me that I need the phone number to the corporate, she was trying to hush me and told me that she already talked to her.
Just for the missing manual she gave me a hard time. I was so upset, my whole body was shaking because of how I was treated by the manager.
James of Massena NY (09/21/06)
i purchased glucose monitor test strips at walmart after having health problems that i thought was my blood sugar. i later determined that it was not blood sugar so i wanted to return them, as they were not needed. i never opened the package. when i went back to walmart, they said that they could not return them and pointed to a sign on the wall that stated that: there are no returns given on glucose monitors. I asked to speak to a manager and they prompted me to go to the pharmacy. So i went and spoke to the pharmacist. He stated that they did not return them. H
e pointed to a different sign on his wall. It stated: no return of glucose monitors and test strips, and that walmart has made arrangements with the manufacturer to issue refunds. please call the 1-800 number on the box... So i had the pharmacist call the number, and when he got connected, he gave the phone to me. I spoke with a gentleman and explained the situation. He had me hold while he checked with his supervisor. When he came back on, he said that they do not give refunds on the test strips, only the monitors and that there was nothing that they or i could do. well, the monitor was $4.94 and the test strips were $27.94..(again, never opened).
D L of Houston TX (08/30/06)
I stood in line at Customer Service. I didn't have a receipt for (6) boxes of outdated South Beach Diet Oatmeal/Raisin. First of all, I bought 8 boxes but I only returned 6. I never intended to return the other that was obviously outdated. When Ms Michele was called to the Customer Service counter, she took one look at me and said if I didn't have a receipt then there was nothing they could do for me. When I left that location, I went to another one and all they did was get my driver's license.
Sherry of Houston, TX (05/20/06)
I did not have the correct receipt today when I returned some clothes. I was told that I could not have a store credit or make an exchange because this was the third return I had made without a receipt. They said that it was store policy. I asked where the sign was that says you can't return 3 times without a receipt and then asked to speak with a manager.
The manager was very nice and told me that they would make an exception this time. If you could see my credit card statment you would see that I am a valued customer at walmart. I shop for all my groceries and my 5 grandchildren. I guess Walmart so big they don't have to worry about consumer happiness.
Adam of Fulton MS (05/13/06)
I had some Items to return, I had reciepts for a few Items and not for others, they scanned everything ,I did have tags for every Item they were going to issue a shopping card which was fine ,but my husbands I,D said he had returned to many items ,the Items were mune So I ask to use my ID and sheila came to the counter with an attitude and refused and said she was going to call the police and have us escorted from the store.
Joshua of Port Richey FL (04/30/06)
I went in to return a christmas gift without a receipt and I was expecting a gift card. The customer service representative said hang on a second,and he proceeded to tell me that walmart's new policy was that they did not return x-box products without a receipt. I thought that without a receipt or not I was still entitled to be able to trade it for a gift card so I was still spending the money at your store but undoubtedly your company is not interested in further future buisness with me.
Kathy of Mcdonough GA (04/19/06)
My complaint is regarding poor customer service in the return line at Wal-mart. It was Tuesday night and I had to pick up a scientific calculator for my child to use in school. I had a pair of Capri pants to return that did not fit. This was a $12.88 I stood in line for about 35 minutes. I called the store phone while in line and reported to manager Jon that there was a problem at the service desk. Jon acted concerned but never made an action to correct this problem; the two CS employees were being over worked they needed help. No one cared but us in line, this is sad we have got to get a grip on getting service from the companies we do business with or avoid these stores all together. Our time is very valuable.
No service, No care, poor response after reporting the problem....
Phyllis of New Baltimore MI (03/27/06)
Walmart has a recall of rocking chairs, and the info on the TV and on THEIR website says, return for afull refund. I purchased two of the rockers a year ago and of course, did not keep the receipt. When the recall was announced, I returned the two chairs to the store and they attempted to give me a gift card instead of a cash refund. When I balked at the gift card, knowing I don't ordinarily shop at Walmart, they didn't seem to want to budge until I asked for a supervisor. The woman waiting on me called a supervisor on the phone and they whispered over in the corner for a few minutes and she finally came back and agreed to the cash refund. I guess in the end they did the right thing, but unsuspecting people returning these chairs should know full refund isn't exactly what it means.
¸
Roger of Sioux Falls SD (02/12/06)
I purchased a Care Bears Coin Bank Gum Ball Machine for my grandson in December of 2004. I decided that he was to young to use the machine so I gave it to him this past Christmas. We filled the gumball machine about half way up with gumballs and he was playing with in on our deep pile carpeted floor when the gum ball machine fell over on it's side. The glass globe broke and the contents spilled out on the carpet. The globe struck nothing but the soft carpeted floor.
Upon checking the glass globe, I discovered that the glass was actually thinner than a standard light bulb. I tried to return it to Walmart and they said that they would not accept the gum ball machine. I was told that I should contact the manufactuerer. I tried but they were out of business; some foreign fly by night operation.
The problem should be self evident. This gum ball machine is not for children, or adults, of any age. Anthing that has glass that thin should not be used in a childs toy.
Tammy of Estill Springs TN (01/02/06)
I received a sweater from my grandmother in Florida for Christmas, and I live in Tennessee. She got it for me a size too small, so I took it back the day after Christmas. I thought it would be no problem to return it or exchange it to get a different one. Of course, I didn't have a receipt..it was a Xmas present. Well, I waited in line for a half hour and then get up there and the counter clerk asked for my license and I showed it to her, and after she enters my name, she says I can't return it because I have a bad check with Walmart.
Since this had nothing to do with returning my sweater, I asked to see the manager. I asked the manager what me having a bad check had to do with returning a product that didn't fit me. As it was they were going to put it on a gift card...and the sweater was only $13.00. The manager told me I oculd pay for the check and then I could return my sweater...and I told him I wasn't trying to write a check...that I only wanted to either return the sweater or exchange it for one that fitted me, but he said he could do neither for me. This is awful of Walmart. They do so many things now that are awful! They treat you like you're an awful person.
As a result I am stuck with a sweater that I can't even wear. It's just not right. I should have been able to at least exchange it for something that fit me.
Stuart of Patrick Afb FL (10/02/05)
My wife and I entered Wal-Mart here in Melbourne Florida (Eau Galle Cswy). We went there to return some items. The return process was handled totally inappropriate. The return that we brought in was a gift from my wife's aunt in Montana. The total was $29.13. The sales associated credited the credit card, which left my wife without any gift. We feel that the associate should have given my wife, at least, a gift card for the amount of the return. The quote from the shift manager was Oh Well, there's nothing we can do, contact your aunt for another gift. This is very unacceptable and definitely not over until I receive some sort of compensation.
Pamela of Jackson MS (11/30/05):
I had purchased a Pilates DVD along with several other items. When I got home to play it, it wouldn't work. I returned it to the same store within 2 days. I had secured a shopping cart to buy more items and went to stand in an impossibly long return line at Customer Service. Once it was my turn, I was informed that I HAD to buy the same DVD since the package had already been opened.
I wanted to purchase another one but it was her attitude that really angered me so I said, "How would I know the DVD didn't work if I hadn't opened it!" Sondra sent Brenda to check to see if their was another Pilates DVD. Before Brenda left I told her SHE had to open the DVD and play it to make sure it worked and if it didn't the store would have to eat it and return my money. After a LONG, LONG time Brenda returned with another DVD. I hope it works because I haven't had time to test it.
It think that it is penny-wise and pound-foolish to lose a customer who spends hundreds at your store in a few months (add that up to years and it's thousnads) over a $10.59 purchase. But that is exactlly what has happened. I will NEVER set foot in Walmart again. I would rather pay more (even though in most cases Walmart is NOT less expensive than their competition -- that's just what they've drummed into us with their advertisements) than EVER go into that store again!
Does WM even read this site? If not, too bad. But at least I had a forum to let off a little steam. And by the way,WM, if you're listening-I've told others about this and ALL have concurred that WM is a horrible place to shop. So I've strongly encouraged people to do something about it by not shopping there.
Brian of Ashford CT (11/29/05):
Upon attempting to exchange two clothing items for the same two, just a size up, the transaction was denied because my fiancee owed the company money. I offered to use my license instead, as it was my merchandise and purchased with my money, but was told that nothing could be done about it because the addresses on my I.D. and hers were the same. I asked to speak with a manager and when one finally came to me, she was very rude and unpleasant.
When she told me that it was out of her hands, I asked to speak with the general manager, Mr. Noll. After patiently waiting for what seemed like forever, an associate came to me and told me that Mr. Noll was irritated and gave me the option to continue waiting, which I took. Some time later, the first manager I spoke with arrived and told me that Mr. Noll had instructed to have me leave or police would be involved. I told her to call the police, then, as I was doing nothing remotely threatening except for standing and waiting for my request to be fulfilled: My right as a paying customer. She immediately used the telephone and left, scowling at me.
I waited for another long stretch of time before Mr. Noll came to the customer service desk, at which point he glared at me in a manner most threatening and proceeded to stroll right into the back room without a word. When he found it in his heart to emerge, he asked what I wanted. I told him that I was the guy he wanted to call the police on. He then professed, loudly and clearly for all to hear, my personal issue with the transaction in a manner that was demeaning and humiliating. Then clearly spoke the same slander on my fiancee's financial situation for the public to hear. I told him that he needed to understand my position in the matter, but he rolled his eyes and all but thoroughly ignored every word, as he began to literally run off in the middle of my explanation. As he escaped my voice, he shouted for me to leave and that I was holding up his line.
I asked the location of the merchandise that I had initially paid for (and brought to exchange), and he quickly turned his head and shouted that he didn't know, someone else can deal with it. An associate kindly bagged up my merchandise and handed it to me and I left the store, totally embarrassed by the situation that I was just put in. I don't frequent and patronize that establishment so I can be talked down to and made to look like a dirty rodent looking to cause a problem.
Mark of Kane IL (11/26/05):
I went to Wal-Mart to purchase a router and a network card for my computer. I brought both boxes home, and was going to install the wireless network card (they did not have the non-wireless kind) I went to open the box, and it was empty! I thought it had a card in it, because it was rattling when I moved it around. Turns out, it was just instructions and warranty cards. Network cards are very light, also.
I took it back, and used my receipt. They gave me another one, and made sure it contained the network card. I brought it home, installed it, and it would not work the next morning. So I ordered a regular Network card from Dell. I wanted to take the defective card back, and get my money back, but the woman at the customer service desk told me I cannot get a refund, because I brought back an empty box! It wasn't my fault it was empty! She instead gave me a replacement.
I am stuck with a network card I cannot use, and out $50. I don't know if my complaint is legitimate, but I've been a loyal customer of that same Wal-Mart since 1979 and don't know why they won't give me a refund, just because I brought back the same empty box they sold me. I am not trying to scam anyone. I feel hurt by this, and am now hesitant to shop at Wal-Mart. I am afraid I will lose more money, and/or get stuck with something I do not need.
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