Wal-Mart - Returns

I won a 32" flatscreen TV in a raffle from a professional business organization I belong to. I wanted to exchange it for a 52" flatscreen with DVD player but was told that without a receipt, they could not take it back even for an exchange for a bigger, more expensive model. So I said, "Ok, I will go get the receipt from the committee member, who purchased it for the raffle." Then I was told that if the receipt was over 15 days old, they still would not exchange it.

As it turned out, someone suggested I move one of my TVs from one room and use this 32" in its place. Well, that worked out just fine and saved me over $500.00 I would have had to spend with the exchange. I am sending out a bulk e-mail to all the members in our association telling them about Wal-Mart's policy and how I was treated and that next time we wanted to buy something to raffle off, we may want to look into other merchants.

This store in La Marque is the worst Wal-Mart I have ever dealt with. I could understand if someone wanted their money back and did not have a receipt. But to turn down sales for almost twice as much as the original TV being returned and then to tell me that even if I had a receipt that they still would not honor it if it was over 15 days old makes no sense. That tells me I don't ever want to buy any electrical equipment from Wal-Mart, especially for holidays and birthdays.

Unlike my dad, I fired y'all a long time ago. My 88-year-old dad bought 2 gallons of garage floor paint. That was $60 of his small income. When he used it, it peeled off 1 week after he painted floor. I took the paint back and was told "Oh, we are sorry. We can't help you." Well today, he went to do his regular shopping. When he got to his car, he noticed they didn't charge him for paper towels. He goes all the way back in the store to make sure he paid for those paper towels. He had to write a check for them (another), because he is old school and doesn't use cards. Well, I hope like heck he fires y'all too. They were wrong!

I have been a loyal customer of Wal-Marts for years. I will never shop there again. I bought some items at my local Wal-Mart and some others with coupons. Well, Wal-Mart now will not take back any of my items even the ones I had not used coupons for. The manager told me they will not give me my money back if a coupon is on my receipt. They then took my items back and did not give me the amount I spent saying my coupon has no cash value. I tried to tell the lady I had paid full price and it was on my receipt but she would not even look at it.

I have purchased several pairs of sneakers for my son since September. They all keep falling apart within a month, badly made. I tried contacting Walmart, they said go to the manufacturer Athletech. I cannot locate this. All I want is my money back and to tell them they need to make them better.

I have been shopping at my local Walmart Savoy, Illinois for over 10 years. I rarely exchange or return items. Today, my husband and I went into the store to exchange our Kindle Fire. We had the box, all the packaging, the receipt and we had bought a protection plan on it. My husband went to exchange it while I shopped for some other things. He came and found me and said they called a manager and he said no. One day out of the return policy. It had been 16 days since we bought it. I was unaware that the policy in electronics is 15 days. Okay, I have the protection plan so that should cover it. I went back to the counter myself. I have been in retail for 20+ years and I thought trying to take care of the customer is the goal. I know in my company we do whatever it takes to keep our customers.

The clerk called a manager, Chris. I waited for over 20 minutes for him to arrive. She paged him at least 3 times. About 5 employees walked back and forth around the counter commenting on how they were sure Chris heard the page, that he is just not responding, rolling their eyes like this is common. I asked, is there no other manager working today? I know in my store we have at least 5 decision making managers working today. Walmart, as big as it is, and they have one manager working on a Sunday. Insane! Chris could not even act like a human, but acted like a robot just repeating the policy over and over. He needs a good lesson on customer service if he is going to survive retail.

What I don't understand is the reason I purchased the protection plan in the first place is so I could deal with my local store and not go through a manufacturer. What is the point of buying protection when it doesn't protect it and it isn't convenient for the customer? Now I will be without my Kindle for probably 2 weeks while I wait for a replacement. Someone needs to look into the customer service in that store and the scheduling. I like my Sundays off too, but this is retail.

I went to the Walmart store in Matteson, Illinois, 1479. I was trying to return an air mattress which was for a cousin who passed away. They stated that they have a return policy. I didn't have my receipt and the box was open. I asked them where the policy was and the employee took me to the area where the air mattress was at. There was no policy hanging. The manager, **, was very rude and couldn't offer any reason why there is no policy that was being handed in the area. I was trying to download a picture I took with the employee that was helping me. They just kicked me right out of the store. This is the rudest store I've ever been in.

I bought a Samsung home entertainment center from Ooltewah TN Walmart store and it worked, maybe, two months. Of course, the receipts were thrown out with the rest of the wrapping papers from Christmas, and even though I have where it was on my debit card printout and even though I am trying to get a receipt from Corporate headquarters, now, they say I have waited too long. Do not buy electronics from them.They will not help you at all.

I received a TomTom via 1400 for my birthday from my brother on Nov. 20, 2011. It just stopped working, so I took it in to get returned. The item was scanned and was verified it was purchased from there. Apparently, there is a 90-day exchange on electronics. So now I'm supposed to deal with TomTom directly. That is absolutely a very poor customer service. Walmart deals with TomTom, they sell their product. Walmart should extend their warranty to match the product warranty. I'm very displeased with this situation I had at Walmart and all the extra time I have been spending!

I entered the Martinez Wal-Mart store with items I had purchased at another store a few weeks prior and the original purchase receipt. I tried to imitate a return with my receipt and was told that the coupon amount would be deducted from the items I was returning. I then asked how the coupons would be matched up against the items being returned and that I wanted to see the match up to make sure I was getting the correct amount back. The assistant manager then went away and came back and said that my transaction was denied and that I needed to leave the store with my items. This is not legal as I have a receipt and should be refunded the purchase price of the items regardless of using a coupon. I am fine with the refund less the coupon amount if the system is able to match up the product SKU with the coupon that references the item SKU. Otherwise, I cannot be sure that I am receiving the proper refund and this is a violation of California law.

I purchased a phone from Wal-Mart and I returned it. I never even used it. Now, I have a bill. I owe $86.10 for nonpayment of bill. When I returned the phone, they never told me that I have to call to cancel the phone. So now I'm wondering, what now? I don't have the phone, so why am I billed? I thought all bets were once I returned the phone.

I purchased a 32" RCA T.V. from store #3155 on 12/12/2011. On 03/17/2012, only 3 months later, I turned it on and it doesn't work. I talked to customer service at the store. They told me that it was only guaranteed for 1 month. I inquired at RCA and they told me they would fix it if I paid the shipping, which will cost more than the TS is worth. If this is how they back up their merchandise, I will never make another purchase at this or any other store again. I will report this incident on my blog and tell all my friends about the Wal-Mart code of ethics. Please respond to this complaint A.S.A.P.!

I went to store number 1881 in Antelope, California. I purchased a toothpaste holder, iPhone charger, a Cricut that didn't have a CD and a mat. I also had a clapper that smelled like it had burnt up insidevery strong smell. I went to the store and stayed there for 1 hour to get help. I was told they couldn't help me with my return because the store manager ** said they have lots of thefts at their store. I explain to them we order the items online and I don't have my receipt. I plug the clapper in my outlet and plugged my light up; it shorted my light out. They refuse to help me. They advise me to go to another Walmart.

I went on Walmart's website and this is their return policy: "Walmart's No Receipt policy applies to items returned in a store only. You have the option of a cash refund (for purchases under $25), a Gift Card for the amount of the purchase (for purchases over $25) or an even exchange for the product. We also follow any manufacturer's warranties. You can make up to three No Receipt returns within a 45 day period."

I truly believe they don't give every customer the same treatment mainly due to their race. I truly believe it should be a class action lawsuit because I'm not the only person who have experienced this problem at Walmart.

Return over 90 days with receipt - You should print the 90 day policy on your receipts. The service rep said she could do a return. We paid $24.99 for the item but they said it had been marked down to $13.00. So now you will keep over 50% of the cost of what we paid for. I'm highly disappointed with your communication with your customers. Move to China. You just lost a customer. We spend about $12,000 a year at Walmart across the country. Now, we will look for Targets, HEB and Woodman's, whatever other stores we can find, especially for groceries. No more Walmart for us!

I returned a George Forman grill. They would not give me in store credit. I did not have anything like it. They were really rude. Something needs to be done.

I purchased an Apple iPod Nano from Wal-Mart on March 18, 2012. I did not have time to open and try to use the product until my day off from work, which was March 23, 2012. The Nano would not turn on. I took the product back to Wal-Mart on March 24, 2012. Wal-Mart stated, the serial number on the product did not match the serial number on the case. Wal-Mart refused to exchange my item or provide a refund. I informed the manager at Wal-Mart that they sold me a sealed product, so how was is this possible. The manager informed he was not sure, but there was nothing he could do.

Today, I took back to the Garner Wal-Mart a Sharp iron purchased in 2/08 which had a 5yr warranty but was defective. I did not know the return policy. I was informed the item had to be returned within 90 days of purchase. I was okay with that and asked if they had the company info on file. The CS could not find anything but I was okay because there was a website on the bottom of the iron which I had completely overlooked.

My problem came when I went to the section to purchase an iron. The irons displayed had purchase prices. The section looked Helter Skelter and the irons displayed were mostly out of stock. I settled on an iron and looked for it. The iron I selected I took to the cashier. She rang it up and it was not the purchase price that I selected. She could not leave her register and even though she called for assistance, no one came.

The clerk across from her left her register and proceeded to assist me. I showed her where the item was displayed and the purchase price. She took it to the same cashier who said she could not ring it due to the item not being the same. She calls for the CS again. She arrived and said the same thing. I asked for the Manager, meaning the store manager. She later identified herself as the CS manager saying, "I am the manager." I took her back to the same area. She all but called me a liar saying the item displayed was not selling for the price displayed. I got angry and told her that there was no reason for the price to be in question if the place was in order. I changed my mind and told her I would file a complaint.

I shop this store all the time and am a Sam's club member. The whole store always looks non-shelved and things are out of order. Please have someone address not only this situation but the overall cleanliness of the store and the availability of items.

I've had two other unpleasant experiences at this same store. (1.) Christmas Layaway I really appreciated it but when I went to pick up the item, I was told that it was put back into stock. I waited until the deadline due to storage. The clerk told me they had attempted to contact me. I received no calls from Wal-Mart. I was in the store on the Friday night for pickup but was told the deadline had been extended. I said great since I was ready to pickup but it was raining that night and I didn't want to get wet with the loading. When I arrived on Monday, I was told it was back in stock. The clerk who told me the deadline had been extended was working but would not admit she told me it was extended. I was upset due to my trying to get things taken care of for the children I made the purchases for. The staff of layaway came out and it seemed to me they all wanted to blame me for not picking up the lay away on time.

(2.) The other thing is the fruit and produce section. Until a month or so ago, it never looked clean. The tomatoes and strawberries especially looked bad and usually I throw away more than I keep. I told a friend who works in a different Wal-Mart what I experienced and since that time, things have looked better. I do not intend to stop shopping the store but this is what happened to me. There is no telling what is happening for other customers.

I purchased a DVD called The Tattoo Lady with Daniel Craig. I opened the DVD and the title of the movie was written on the DVD with a black marker. I called Walmart and voiced my concern and I was told I could get another movie or my money back. It looked like those bootleg movies. I went down there and was told to get another movie. I told the lady I was apprehensive, but she said "I will open it to make sure it was alright". Well, it was just like the first one. Like I told the young lady, anyone can make a DVD and put on it what they want. Then I was told I could not get my money back after I was told I could. I go to Walmart everyday because I like the store, but this is outrageous. I know I am just one customer, but if the professionalism that I love about the store is no longer there, I will get my movies elsewhere. To even accept and sell movies like that is a disgrace.

I've had the worse experience for a 66-year retiree, who is not in good health, heart attack, esophageal cancer, and many other problems. I purchased two radios from Wal-Mart and within 24 hours I returned them to your store unused. They were not the right model for my car. Upon returning to the automotive department, I knew I was in for a big runaround with my wife standing by my side. The assistant manager made a complete fool out of me because 3 of the last numbers didn't match, although the model numbers match. The assistant manager would not refund my purchase because of some computer quitze. I purchase the item on American Express, which I ask if I could call the 1-800 number to dispute the charge.

The assistant manager all but told me good luck and getting your money back in front of at least 30 people on 03/17/2012. I think his first name is Rick or Nick, but of course you can check your work rerecords for that night (03/17/2012). I want to emphasize who was the assistant manager that should be put on the rug and reprimanded. Thank you and a response from Wal-Mart or Mr. Duke the CEO would be appreciated.

I have had our water filtration system for less than 2 months. When I first installed it, I was thrilled. Then about 3 days later it started falling off. The water was turned on. So needless to say, I have had a new countertop decoration. I thought it was maybe something I did wrong or something was wrong with my faucet, but after reading other people's comments, I realized it's just a poorly made product. I will be returning it to where I purchased it.

I bought a $54.00 air bed that is not worth a nickel. The female floor superintendent told me, there was a new air bed policy that's only 15 days. Then she tells me not to come back with the bed because I would be wasting my time. The bed, when I bought it, came with a 90-day return; therefor, the new policy breeches my original contract. So I feel that they should give me my money back ASAP.

I ordered a wireless computer right before Christmas. Four people witnessed that I ordered wireless. I just took it out of the box to hook it up (had to wait because I didn't know how to hook it up) and it is not wireless. I called the first time at 10:12 AM and it is now 11 when I got off the phone. I went through 4 people before I hung up. The first person named Leberious told me they would replace it free of charge for a wireless and gave me a number I would need to call. The number was to HP about a cord, so I called the first number back and talked to a guy named Jared. He said he couldn't do anything about it, so I asked for a supervisor. After being put on hold forever, she finally answered and refused to do anything. She said the time had run out. I told her what the first guy had told me and she still refused.

I asked for her supervisor and she told me she was the highest on the floor. I asked to speak to someone in the main office and she refused. I asked her where she was and she wasn't even in the main office. She was in NW, Alabama. Her name was Michelle and they are not allowed to give out last names, which I fully understand! At this point, I told her I now know why I don't shop at Wal-Mart and I would talk to an attorney, but she didn't care. She wasn't allowing me to talk to anyone but her! Ha ha! She must own the company! This was my first time ordering online and certainly my last time ordering or buying anything from Wal-Mart. Am I getting an attorney? Of course not, and she knew that. I lived without Wal-Mart my whole life and I can certainly live without them again!

This has certainly taught me a lesson. You know, I have heard how mean they are to their employees. And now I believe that because they are mean to their customers also. Ha ha ha! Thank God I just received a cheap printer and didn't waste my money! This is what I want, to let people know how they really are and don't order from them. They will not do anything about it if you have a problem!

My T-Mobile cell phone fell off in Food Lion's parking lot. A car ran over it. It still works except the face ink pad is gone. When I purchased family plan, the sales lady at Wal-Mart told me and my wife that phone would be replaced free if anything happened to it. I liked the plan. My wife and I are retired. I am a Vietnam disabled veteran. I went to Wal-Mart. Two ladies told me no. I explained to them what I was told. They called some lady in. She came and told me in no certain terms could that be true. I was embarrassed in front of sales girls. She told me to call T-Mobile and ask if they did any warranty. I called them and they wanted to know why I was calling them. I was informed this was Wal-Mart's family T-Mobile. I spent $7500 a year there and do not like the way I was talked to.

I bought Dell Ink at Wal-Mart. It was all dried up, and they said they can't take it back because I opened it. You got to open it to put it in your printer, bought them together. The black was not dried up, the color was number 5 j5567 9807400113 j5566 9807400112. What can I do? I buy ink from Wal-Mart all the time, never had this happen before, what's up?

I have always been a loyal customer of Wal-Mart! Today, I attempted to return 2 items which had a total of $101.20. I was refused due to the fact it was $1.20 over store policy. I continued to ask for the manager, and a young African-American man with his clothes in shambles came over and will not make eye contact with me! This manager said, "Watchu tryin to say now." I explained the situation, and he refused.

I continued to explain how I saw the situation and was cut off with "I don't give a ** how you see it; this is our policy!" I asked him if he was the store manager, and he said yes. I asked for his card; I was told no! I can only imagine how my wife would have felt with this experience. It infuriates me. I was then told to call 1800-walmart and move on with my day! This took place at the Triangle Town Blvd. location on 3/8/2012 at 1:30pm. Watch the cameras. It's sad I have to find a new store like Target to shop.

I broke my laptop and I purchased a new one from Wal-Mart. I didn't open it because I found that the old one could be fixed. I waited to make sure that it could be fixed. After it checked out okay, I went to return the brand new, unopened Dell laptop to Walmart. They refused to take it because it was longer than 15 days. I was told I would have to return it to the manufacturing company. It was not opened. Why will they not take it back? I have not contacted Dell yet, but was told they are worse than Wal-Mart. What is the next step?

I will start off by saying that every time I go to the Wal-Mart on Merchant Lane in King George to return something it takes forever. There is usually no one in line so you would think my transaction would be quick; however, the problem is the associates are too busy talking to their friends to help the customers. And this has happened on every visit to the customer service desk three times this week. When the associate finally realizes I am there, it takes forever to complete the transaction because they are well versed in how to do their jobs. On February 28, I made a purchase from the Wal-Mart in Washington Square. That same day, I exchanged it at the Merchants Ln store and brought an accessory to go with.

Upon arriving home, my friend said he had already ordered one online so on March 1 I returned to the Merchants Lane store to get a refund. After the associate stopped communicating with friends and got to me, she informed me that I do not have the correct receipt. I told her I never took it out of the bag and that was what I brought. She goes on again to tell me I do not have the correct receipt and she can only give me a store credit. I told her that was unacceptable I needed it credited back to the credit card I purchased it with and that was the only receipt the woman gave me. So she finally after several minutes get a CSM who proceeds to tell me the same thing. I told her I paid with my credit card. Wal-Mart's associate was the one who messed up by giving me the wrong receipt and a store credit was not acceptable.

So after several more minutes, the CSM goes over to another computer to look for the receipt which she can't find. She calls a manager over. He cannot find the receipt. By this time, there were five people trying to find the receipt (and it wasn't that they couldn't find my receipt, they couldn't find any receipt for the 28th. So they called someone else over an assistant manager. After a few minutes, she finds my receipt and tells a different associate to do the refund. Now, that transaction which should have taken a couple of minutes took an hour! Ridiculous. Totally not customer service friendly! These customer service associates need to be trained in how to serve their customers and not worry about conversations with their friends on work time. I will not be going back to this store. I would rather driver 15 more minutes and go to a store where I know I can get in and out in a minimal time frame.

I had purchased an iPod for my granddaughter on Black Friday from Wal-Mart. Three days before Christmas, I forgot where I placed it. So I went to Wal-Mart and purchased an iPad thinking once I found the iPod, I could get my money back. The package was never opened. The desk clerk at Wal-Mart said that they couldn't take it back. There's a 15-day return on electronics. No one explained this to me when I had purchased it! I was really furious! I will never purchase any electronics from Wal-Mart again. Believe me I'm passing the word around!

I purchased a printer and went back and exchanged it for a fax, printer, and scanner. When I set it up and tried operating the unit, it was broke and did not have any print cartridges with it. So I had to purchase ink for it. I returned it to the Wal-Mart store in New Iberia, Louisiana 70560. The box serial number did not match the machine serial number. The assistant manager did not want to return my money, thinking I had switched the units. I called corporate and waiting on a response from them. I purchased another printer from the same store since I had the ink cartridges and no working printer.

I went last Tuesday 02/22/2012, and bought my grandson a new PS Vita by PlayStation and Tuesday night I had to take it back after investing in two game for it and a case to protect it. The reason I took the PS Vita WiFi 3G back is not matter what we did or the people at Wal-Mart did. You could not get it to hook up to WiFi and in playing games, it would crash and on several times an error code would come up and lock up the unit so that you would have to turn it off and then back on.

So to get some of my money back from Wal-Mart on the PS Vita $299.99 and the case $14.99. But I had bought two games for him at the price of $49.99 and $39.99 that I am out of because I can not take the games back because they have been opened. When I took it back to Wal-Mart, they said I had to give them my drivers license number, the ticket where I bought it and I had to sign a paper because the people at the desk said when I bought it that the people in electronics did not put all the information in the computer right about what it was that I was buying.

So for me, to able to just get what money I could get back that I had to give them all this information about me because they screwed it up and did not do their job right and this is what they told me at the counter. Then, they tell me after I give them all the information, that they will use this information to see how many items I bring back to any Wal-Mart in a year, so that if I bring back too many things in one year, they can cut me off from bringing back any more items to Wal-Mart.

Mmm, let me see. I paid cash for it all and I did not have to show or give any information to them at all, at the time I bought the items and they were so good to go out of their way to get me what I wanted with a big smile. Then it breaks, I take it back and I am a crook because they did not do their job right. So now I am going to be punished for their mistake and I am treated like some stupid person and told this is how it is at Wal-Mart and no matter what I said if I wanted my money back, I would do it their way or they would not give me my money back and I told them I do not like to give them my drivers license because I do not know who is going to be able to get it and for what they would use it for and she said oh well that is how it is.

So jokingly, I said I guess you will want me to pee in a cup before to long with all this you are in need of now because someone did not do their job right and the person working in customer service at Wal-Mart said we can ask for that to just being smart to me.

I took my daughter to Wal-Mart to get her an iPod for her birthday. She used mostly her own money but I helped her out a little. We bought the iPod and returned home. We live about 15 minutes from the store. When she opened the package, which was normally packed, we found the iPod was cracked (spider webbed) and it was obviously packed that way because the cover sheet had the same spider web outline in it as the cracked iPod. I left her at home and went back to return it with the receipt and the additional one-year service plan I bought since it was for an eleven-year old. When I went to customer service they ran the serial number of the iPod in their machine and the lady at the counter told me that the serial number didn't match and that particular iPod had been sold in December. I told her that we had just bought the device 40 minutes previously. She accused me of trying to defraud them.

The electronic manager, customer service manager, counter help, and loss prevention rep all accused me of trying to defraud the store and said that "our merchandise doesn't get damaged like that." I told them to either refund my money or exchange the device and that their answer was unacceptable. They even verified I had just bought it from the guy who opened the glass case and they checked the surveillance camera and that also showed my daughter and me buying it. They still refused to exchange or refund. I told them their answer was unacceptable again and the loss prevention rep said that I was making a scene because I had been waiting on them so long and taking up their time. The pathetic part of this is that two twenty-somethings were being helped next to m, and using the "f" word every other sentence among themselves, yet I was making a scene only because I wasn't leaving until I got some assistance.

They told me they would do nothing about it that night and would check with the store manager in the morning. I kept the damaged device and packing as evidence. They called the next morning and still refused to either refund or exchange. I plan on filing a lawsuit and it will certainly be for more than the $229.00 they stole from my daughter. I'll never step foot in one of these low brow stores again except to get my daughter's refund. Many of our friends are boycotting them too because of this.

I tried to exchange unopened, untampered with Similac powder baby formula with my receipt and they wouldn't let me exchange it. It's ridiculous, but sadly enough, Walmart is about the only place to get formula or otherwise I wouldn't shop at the piece of ** store. To top it off, I returned a formula in the past with no problem.

I got a pair of jeans there. When I washed them, they come to shreds. When I called the store, they informed me that, since I didn't keep my receipt I was just **. I never buy clothes from Wal-Mart, and now I know why. Who keeps receipts, when it fits? Certainly not me. I will never buy any clothes from there again! I ** wasted $23, and times are too hard for that **!

I purchased a hoover carpet cleaner on 01/13/12 and used it for the first on 02/11/12 and half way through the job the brushes stop rotating. I used the owners manual for troubleshooting and it did not help. I contacted Hoover and they said call Walmart, so I called and your associate and she said, I could return it with the box and all the paper work it. The box was thrown out, so she said I must have the box, so after talking with someone in management they said bring it in and we will issue you a gift card.

Mind you, I ordered this from Walmart on line this item is not a store stocked item, so my only other option was to take it to a hoover repair shop which said I will take two weeks to be repaired and there maybe a charge, it should not be, so I'm still waiting for the unit to be repaired. I will never purchase another on line product from Walmart again.

My husband bought me a laptop for Christmas and I had not had it but just a couple of days over 15 days, which is what they tell me is that 15 days is all I have to be able to return it. The security was not working properly (which I did not know) and it proceeded to get a Trojan Horse on it. So I was going to put it back in the box to take to Walmart to see if someone could help me with it when I tripped and fell and the screen broke. I realize the broken screen is my fault but when I called Walmart, the lady in the electronics dept said that if it had been a couple of days earlier they would have replaced it. I called Toshiba and they wanted to charge me more for a screen than my husband paid for the computer. I am not a rich person nor am I a greedy person but it seems to me that at Christmas they would give you a few extra days being that most people buy Christmas early. So now I have a laptop that is not usable and I do not have the funds to replace it. What can I do? Thank you so much for listening to my complaint. I am at wit's end.

My husband and I bought an RCA DVD/surround sound system for Christmas, and it started making a squelching noise, 2 weeks later. I returned it, and got another of the same machine. A month later, the DVD player on it stopped, and the Wal-Mart customer service person rudely informed me that unless I could find my receipt, that I wasn't going to be able to do anything with it. I'm never buying anything there again! I'm telling everyone I know how I was treated, and recommending they shop elsewhere!

I bought a portable DVD player for my granddaughter for Christmas and it is non-functional at this time. When I purchased it, it was on sale for about $50, which was a great deal because it was 50% off. I was told that if I wanted to replace the non-functioning DVD that I would need to pay the current price which requires me to provide an additional $50 from my pocket. Let me begin by saying that I have not been scammed like this before from Walmart. I spent about $500 monthly at your place of business and have for over a decade. Well, that all stops today!

Let me be clear, it was not my fault the portable DVD player does not work. It is not my fault that it was on sale when I bought it (which is why things go on sale), and it is not my fault that the sale price is no longer in effect! For those business majors that might read this email, not only did you lose the original $50 that I purchased the device for (because Wal-Mart chose to refund instead of exchange) but I took that $50 to Best Buy and spent it, which is exactly what I plan to do from this point forward. Let me ask this question, what is the value of a repeat customer? $1? $10? $50? I have learned my lesson about buying anything that is "on sale" at Wal-Mart and I will let anyone that I encounter know the same information.

My husband purchased a $49.99 Kodak Easyshare C1450 on Nov. 25, 2011 for me as a Christmas gift from Wal-Mart in Chester, South Carolina. It was wrapped underneath the tree until Christmas Eve when we opened presents. I didn't use my camera until New Years Eve, and it was working, but it had a black outline around the picture. I took approximately 13 or 14 photos. Then my daughter and I attended a concert on Jan. 25 and I tried to use my camera, but the whole screen is blacking out. Right now, it has a leaf like figure totally blacked out on the screen.

I never dropped this camera. It stayed in a very protective camera case. I was very upset and angry because this was a concert that I had been looking forward to for months. I have the receipt and I took it back to Wal-Mart only to be told "No refunds or exchanges after 15 days". I couldn't believe it. It was very safe under the Christmas tree and that's before I got it for Christmas. So the camera was never used at all during those 15 days. Wal-Mart would not let me exchange it, nor get a refund. Do I need to send my camera to you so it can be fixed or exchanged? If not, my husband totally lost his money on this camera. Will you please let me know what can I do please? Thank you ever so kindly and God bless you!

I purchased Kindle reader for my wife two weeks ago. She told me she did not want the Kindle and wanted to continue buying paper backs. I have lost the receipt and attempted to return the item and was told they could not find the item in their inventory because it was a new item. The manager Josh, who refused to give me his last name, told me he would not take the item back. The item was not opened until their managers did so. There return policy is written so small and no one is noticed about the return policy until you walk in to return an item. A good class action would force those arrogant managers to start realizing we the shoppers pay their salaries.

I purchased an Xbox 360 on December 27, 2011. I was purchasing this as a gift. The person I purchased it for got one from someone else so I decided to take it back. I was in no hurry, I thought I had at least 30 days since I had the receipt and it was unopened. I went to Walmart on January 14, 2012 to return it and was told that they couldn't accept it because it had been more than 15 days. I explained it was not opened and nothing was wrong with it but they said that their return policy had been changed to 15 days. I will start doing the majority of my shopping locally and give my money to local retailers. Thanks, Walmart.

I got a heated blanket less than a year ago. It doesn't heat up anymore. First, one side stopped working, then the other, a month later. I would like to know what could be done about this. The heated blanket was over $100.00. I would like to know if I could get a replacement.

Not wanting to exchange a sweater med. for the exact one in a lg. with no receipt, there was a difference of $ 5.00 for the same sweater. I just wanted to exchange it. That wasn't happening. All over $5.00. Well, I will never go in any WalMart again! They lost me for a costumer!

I asked a cashier about the policy on expired meat. If I found an expired one, would they replace it for free? The cashier stated she would get the manager because I asked to speak to her. The cashier went to ask but the manager Muneqa decided she was not going to bother and walk over five cash registers to come and answer my question. I then walked over to her because the cashier pointed her out to me. At which point, I approached the CSM and she started talking down to me and smacking her lips and rolling her eyes like a child. I told her she did not have to behave that way. I asked her why she would not walk over to talk to me and again she smacked her lips and turned away from me. How unprofessional of her. The audacity of this person to treat a customer this way. I will never shop there again.

We bought a microwave oven last summer, and it stopped working within 8 months. We spend about $200 a week at this store. When I tried to return it, they said it had to break within 3 months. I have the option to shop at Meijers or K-mart and will now choose that option. When the quality of the product is not their problem after only 3 months, and they do not value my business, I will not give them my business again.

I bought some Christmas lights about 3 weeks ago and was putting them up. I opened one box and seen they were not long enough for my porch posts, when I went to Walmart to return them, the lady at the counter said, "Oh, you must have your receipt for Christmas items because they could be from last year. I spend a lot of money at that store and when I try to return unopened boxes of lights about forty dollars worth, they act like its a fortune. I'm not a happy customer.

I bought and had two tires installed at your auto department at your store #0752. I bought and paid for two 205-50-16 Eagle tires. I discovered months later that one tire was cheaper 205-60-16 Eagle tire. The store corrected the problem today 11/23/2011, but charged me a road hazard replacement charge of $10.83 for the error they had made. I believe they should have replaced their error without a charge. I did not cause the error so I shouldn't pay, they did the error at the store.

I purchased a Star Wars Lego set for my son for $69.97. The contents of the item where missing, and another Lego piece from a different product, was in the box. This item had previously been returned, from the Wal-Mart stickers that where on the box. I explained the situation to the manager, and said the return was made within an hour. The assisting manager refused my refund or exchange, and was not helpful. She said I needed to contact Lego, or the manufacturer, and Wal-Mart was not responsible. The item in the box, is not what was on the picture, and this item should have been inspected by Wal-Mart before putting back on the shelf, and I, the consumer had paid $69.97, for an item that was not in the box. I would like Wal-Mart to be held responsible for this, and the manager held responsible as well.

I bought a movie at Wal-Mart, then I got home, opened it, and the box was practically ripped in half. The movie was fine but personally, I'd like the box to be able to close. When I went back to return it, the store didn't carry another copy of the movie. They said that there is a copyright law meaning if I already opened it, I can't get my money back. So they were ready to send me away with my broken movie. I asked them to at least put a copy of the specific movie on hold when they get it in, but they refused.

I don't remember the name of the people I dealt with. They were rude and acted as if they were bothered. They asked me how I didn't know the box was damaged before I opened it, so I offered to show them how badly the box was damaged to prove that I wasn't lying, but they refused to look at it. Then I asked if they could call a Wal-Mart store near them, and ask if they have the movie and maybe they could ship it to the store, but they refused that as well. I just wanted them to make an effort or to show some kind of compassion but they made it very clear that they didn't care and it is my fault I bought a damaged movie.

My daughter purchased a camera for my son's birthday. She shipped it from Hawaii, which took two weeks. It then sat on a shelf until his birthday on October 27, 2011. When he opened it, he found it was not the camera he was hoping for, even though it was the correct brand. My daughter got the smaller zoom, not being tech savvy. She had included the receipt. We tried to return the camera for an exchange, and Walmart refused, saying it is against policy to replace a camera over 15 days old. Not cool! I will purchase all of my electronic items at Best Buy. If I am going to have such a narrow time frame for returns, I am going to take my chances where electronics are the primary focus of the store. No more Walmart except for groceries - and only then when Kroger is not open.

I'd give 0 stars or even negative if that were possible. I was told by one of the co-managers to come see him and they'd give me a $25 gift card. Gee, they throw money at me, but wait, it's not really because I'd have to spend it at Wal-Mart. Fact is, I don't want money thrown at me for this, but if you're offering.

Anyway, this is a waste of my time. The Store Manager him/herself wouldn't give me the time of day, apparently. And, my concerns were not even addressed. In fact, it was worse. I've been by there 3 times because this co-mgr wants to talk to me. 3 times, I was basically given the brush-off by employees. Not to mention that the gal at the CS counter was too busy fiddling with merchandise to give customers attention. Not even an "I'll be right with you..." not even an apology. Finally, she started serving but obviously she couldn't care less. I never saw the co-manager, like I said, but they were quite eager to give me the gift card and send me on my way. If Wal-Mart cares that little for their customers, I'm taking my business elsewhere.

My daughter bought 4 cans of Parent's Choice baby milk and ended up getting for the age group. The baby is only 6 months and what she got was 1 for newborn and 3 cans for 9 months to 12 months that were in the same stack. They will not exchange them and kept saying that they cannot be exchanged. When they scanned at the door, the lady said it was not their product when they were the only place in Springfield that sells that brand.

I tried to return a pair of sneakers that were 3 months old with holes in both soles. I was unable to do so. I had not saved the receipt as the shoes fit and I liked them. I never would have imagined they would have holes in them 3 months later. Walmart should not be allowed to get away with selling such an inferior product and force the customer to accept it.

I purchased several items recently at Walmart. One of which is a P.C. game. The game simply doesn't install. My computer won't read the disk. I took it to Walmart. After a ridiculous back and forth and talking to several agents that did not speak English very well, finally it was resolved. They let me exchange the said P.C. Game for another exact game. Fine. I got home and had the same issue. I have checked to see Windows 7 64 bit compatibility. It says nothing. I contacted Walmart again. They gave me the cold shoulder in a rude way, as if I have nothing better to do than rip this company off for a $40.00 video game.

I wanted to return a George Squall Jacket purchased about a week ago because it was too small. I had the receipt, but not the tag. They claim "it's not in our system" so they refused to process a refund, when in fact, I had paid $25 for it. I will probably take my business elsewhere. I don't appreciate being robbed.

I went to return a bra that had like a fish net material on it that he'd ripped. I didn't wear it but I did rip the tag off like I do in all items I buy. Well, I kept the tag just in case, and I did need to return it because the material sucked. After examining it, I noticed small holes in the material.

I went to return it and the girl behind customer service said she couldn't take it! She said since the tag was ripped off the clothing, she couldn't take it back and that it's a federal law! That is such ** because I work at Target in guest service and we take back bras all the time with the tag off. We just put it back on. The only thing we can't return are DVDs because they can be copied. It would be the same thing as wearing a shirt and returning it. It's not like you can have diseases on your chest.

Now with underwear, I understand, but then she went on to tell me that they can return underwear with the tags ripped off but not bras. Is it just me or does that sound confusing. So then, she called her manager on the phone, who wouldn't even come over to the service desk, and I guess she backed up her statement over the phone. She told me that I can't get money back.

I went to Walmart in Chillicothe, OH and bought my daughter a Blackberry Curve (Virgin Mobile). When I went to activate it I ended up having to call Virgin Mobile. While on the phone with Virgin Mobile, they told me the phone had been activated before. The phone number was already assigned to that phone. She told me it would take up to three days to override.

So, I was going to take the phone back. We made sure everything was there and put it in the bag and made sure I had the receipt. They had told me when I purchased the phone that I had 15 days to return it. So, anyway, back to Walmart I go.

The woman could not even read the number and she goes over to another area of the store and comes back maybe a minute later and says she can't refund my money because the phone and receipt don't match. This is a $100 phone and she would not give me back my money because she decided the numbers didn't match. They never should have sold me an already activated phone as new. That is just wrong on so many levels, not only that it is dishonest and unethical.

I only marked the 1 because I had to. This doesn't even deserve a rating of 1.

I went to the electronics department and purchased a cell phone and a card, allowing me to 50,000 minutes. The phone did not work. They refunded my money for the phone, extended warranty and tax, but I was not given a refund for the airtime card. I was only allowed 5 minutes and was out $50.00. I feel that it is Wal-Mart's duty to refund that purchase as well.

I purchased 2 feather and down filled pillows on April, 10 2011. I tried to return them on September 12, 2011 and was told that there is a 90 day return policy. I find this unfair since the pillows costs $29.97 each, and they are unusable since they are leaking feathers and are very prickly. They have been leaking for a couple of months now, but it is now intolerable. These pillows are a George product, #00608390337.

I returned 2 pairs of suspenders without a receipt. Both have the Walmart tag identification with price. They would take 1 back but not the other, even though it was their merchandise. They said that they did not stock that one. They said I had to return it to the Walmart where it was purchased. I asked them to give me that information. They said they did not know. Well, if they didn't know, how was I supposed to know? I received them as gifts. I did not want the gift giver to know I was returning them. If it's Walmart merchandise, they need to accept it as a return.

I received a wrong battery and I went to return it and spoke with Joe ** I wanted my battery changed but he told me that they never change battery there, even though I had proper receipts. He laughed at me, provoked me, and disrespected me.

I am an ex army and also disabled. Joe also told me to come back on Monday to review a tape to prove that I was there and he also called me a liar. A person like this should not be an employee of this store! Thanks to Jorge and Jodi that in a very heavy rainstorm, on their lunch-hour, they accommodated me, and that's what I consider professional Walmart employees. I got the job done and received no more embarrassment or disrespect from Joe, who's an idiot. Please fire him.

I purchased a 1/3CT Bridal set SKU 088424300075 from Walmart . I could not find the receipt and wanted to return the ring as I found one elsewhere that I liked. I went, knowing I could only receive a store credit which was fine with me as I spent plenty of money in this store. The jewelry counter lady must not have realized she was an hourly associate and thought she worked for the FBI. She treated me as if I had stolen the ring. I still had the sticker for the ring and when they scanned it the computer said: not in system.

Problem is the sticker was folded and the bar code was slightly worn out but the number underneath were clearly visible. She refused to hand type in the numbers and said the ring could not be returned without the receipt. The policy states that a store credit is issued if no receipt is available. The manager even got nasty refusing to type in the numbers, saying they did not sell the ring though the sticker with the price and bar code clearly says Walmart on it!

I purchased six pairs of black Faded Glory jeans from Walmart as work pants. We took them home and washed them with a few pairs of my old work pants. When I wore them I keep getting a foul odor. It took me a while before i realized where the odor originated from as it got on my skin and wouldn't wash off. I have tried everything but they still smell. To me, it was worse than when it was new. Walmart would not accept them as returned items as I removed all the tags, although it is their private brand so it's not like I purchased them elsewhere. An in-store credit would have been nice or an exchange for another color without the smell would still be okay. I did a bit of research online and saw that this is a common complaint. I think they should give credit for the pants no matter if you have tags or receipts.

I'm a handicapped person on disability SSI. I had bought a computer monitor and I found used ones for sale for cheaper. So I went to the Walmart in Syracuse and returned using my receipt that showed I used a credit card. The customer service lady said there is no way they could return the credit back to my credit card and coerced me into having the credit put onto an in-store credit card. So I left the store with the credit on the store credit card and the receipt was left with Walmart because they made me sign at the bottom of it completing the transaction and they kept the receipt for store records.

When I went to go use the in-store credit, there was no credit on it. I went to the Syracuse Walmart and all they had me do was file with the police. The Walmart manager just wrote me off and didn't care. But the police concluded that two women were able to come into the Syracuse store and convince the customer service to give them cash for an in-store credit card they did not possess nor a receipt they did not possess. And customer service gave them cash for my credit.

The police went to another Walmart and asked what their policy is and they said it is Walmart's policy to not ever give cash for in-store credit. The police investigated and said it was an inside job. How was two people without a receipt or gift card able to get cash from the customer service? If I scammed Walmart, they would put me in jail. I would have to pay enormous fines and I would be put on probation, which also cost money. What is Walmart's responsibility for ripping off a handicapped person?

I brought an air mattress to take to NY to have somewhere to sleep while up there to bury my mother. The air mattress uipone taking it out had a hole in it because one I blew it up it would not hold air. I immediately repackaged it and said i would take it back tot he store. At customer service I was informed I could not get a refund for it due to safety issues but could exchange it. So the customer service mgr Sue was called and to handle the situation. She immediately informed me that I could not get a refund but had to exchaneg it and a sign was up in the back that says that and walked away. After going to the back and seeing no sign and talking to the sales guy which said since it has been remoedled no sign is up back there i just got a smaller mattress and went back up to the customer service desk.

Once there the sales person told me it couldnt be lesser value so they once again called Sue her response was "WHAT NOW" when she was called, She told the sales girl to give me the lesser one and then walked away.

I bought a baby bouncer for a baby shower gift and the person got 3 baby bouncers, so I decided to return mine. At first I could not find the receipt and the clerk told me that they could only give me $5.00 back for a bouncer I paid $36.00 for. If I had a receipt, I could get back what I paid for it. So I emptied out my purse and found the receipt.

They told me then that my receipt was too old to use and that it ran out on June 13th; all they can give me is $5.00. By the way, they were not at all nice about this and acted like I stole it or something even though I had a receipt to show I paid for this. They told me I should have brought it back sooner. I can see they are not giving me my money back if I had no receipt, but to have one showing that I paid for it and still not giving me my money is crazy. They said it needed to be brought back before 3 months was up and that I needed to make myself aware of their policy. Needless to say, I still have the bouncer and had to buy something else as well. This is crazy! The people in returns were so rude.

We purchased fire pit chat table from Walmart online and it was delivered on May 23rd. I used it once and the pilot won't light, the thermocoupler won't get warm, and the entire lighting system have to be replaced in less than 30 days. I am not happy and Walmart says that they can't replace the table.

I am so very angry with Wal-Mart! In good faith I purchased a Virgin Mobile USB broadband product that broke! I asked if I could return it and was told yes--as long as I have the receipt. I have 90 days I called today and told them I have the receipt. It's been 3 weeks. I was again told as long as it's within the 90 days with a receipt. I brought in the product and the receipt to then be told it's a 15-day return policy! I asked in person and called ahead! I am disabled and on a fixed income! I just spent money and put myself in a lot of pain to return an item I was twice told I could to return there and only to be told no! Then to top it off I described the gentleman I had talked to in person in the electronics department, and a front desk worker knew who I meant. But the manager said there are too many employees to go by a description and got mad at the employee who was trying to say who it was. Also, I had my cell phone and was able to tell her the exact time I had called so that would've told her who was working that department at the time and she refused to hear it. She was very rude!

Why was I told twice that I had 90 days to return this when I didn't? I spent the last of my money to get there to be told I can't return it! If the store had been honest with me, I could've used that money for food! Thank you so much! Is it because I am poor? A poor disabled woman? Did the manager enjoy herself? She certainly looked like she was! Even the employee was staring at her in shock! I do a lot of business there! Never again! Not after this! I didn't deserve to be lied to twice! And I certainly didn't deserve the treatment I got, especially when another employee had the answers and was trying to help. But god forbid, because then she might have found out I was telling the truth and had to fix it!

I am disabled, not stupid! And not to be treated like this! I don't think I was asking for too much! I asked twice. I never would've wasted my money if the store had been honest with me! I wouldn't have put myself in the world of pain it took to go to return it if the store had been honest! I spent money I wouldn't have had they been honest with me! I could've used that money for food! And I am in so much pain! It will take me days to recover! I do not normally venture out unless absolutely necessary. I was led to believe I would be able to return this product! If they had been honest, I would still have the money I gave out for gas to get me there and back and I wouldn't be in so much pain!

I bought a black bra, when I got home, I check my stuff! I looked at my receipt. Seen I paid for it, called Wal-Mart they told me to come in with the receipt. I went to Wal-Mart showed the receipt to their employer. She told me to go get the bra. I left the receipt with her, when I came back with the bra, she had voided my receipt. So I complained to the manager in the store, she went along with her employer, so I lost $20.00. Other people have complained how Wal-Mart employers ripping off customers, won't give them their receipt as proof of payment. Wal-Mart is training their employers to rip-off customers. Everybody's in on the scheme.

I wish someone would investigate this matter. It's unfair people walk in Wal-Mart buy their stuff and get home, only to be ripped off that's why? They keep building more stores to keep ripping off the customers. If you're scheming people, if you don't get caught you're not going to stop.

I purchased a Sanyo 47" TV one month ago, and it turns off and on without ever getting a picture - back to Walmart you go! I paid $850 for what?

I am a disabled and on a lot of medication. Two months ago, I bought a Sentry Safe that's fireproof and waterproof. My receipt was very waded when bought, so I wrote on it so I would know this was the Sentry Safe receipt. The customer service rep could not read the details or price, I told her that's the way I received it, so that's why I wrote on it. But the rep told us to go get another Safe like the one I had but there was none like it, just a little smaller one. So they told me I could not get a credit or just exchange it for less amount. To begin with, I brought the safe back because it cost me about $50.00, but the two keys broke inside the safe and Sentry safes are supposed to be one of the best safes. The safe was in excellent condition, except for the keys. The manager was Stephen was in a meeting so I just bought a new sentry safe that was only $20.00, because they would not let me just trade out.

I did not want my money back, just a safe for my needs. I am contacting Sentry Safe to file a complaint and I'm also calling BBB about this. This makes me to not want to shop with Walmart anymore. I walked out after purchasing a new safe. I'm so mad because I was only wanting to replace the safe that keys broke off in, but instead the lady was very rude and I felt like she was looking at me as someone who just want to get her money back.

I purchased a pair of Brahma camouflaged boots on September 1 and they both split right down the middle in less than 3 months. I had no box or receipt but the boots should have lasted a lot longer than 3 months. I am not that rough on shoes or boots and a good pair will last a least a year or two. So I feel like I was ripped off. I would at least like my money back.

On 12/11/10, I attempted to return 3 online purchases to my local Walmart store. According to the online return policy, I could either return by mail or to a local store. I went to the store in Fall River, MA with the original packing slips and all items in their original unopened packages. Their online policy returns states that I had 3 options for the return of my purchase money: Option (1) store credit; Option (2) cash; Option (3) credit to the credit/debit card used in the original purchase.

I opted for the cash as I was out Christmas shopping and needed the cash. Unfortunately, I was told that store policy would not allow them to return cash to me when a credit card was used. No matter how much I protested to the representative and assistant manager, they said their hands were tied. The assistant manager referred me to 1-800-WALMART. I called them immediately while still in line and was told the message would be passed on and someone would get back to me in a couple of days. This did not solve my problem. Being disabled, I depend on others for transportation to do my shopping and this was the only day available to me.

Unfortunately, I was forced to accept the credit to my debit card which would not show up until the next business day. This left me with no cash and no way to complete the shopping I needed to get done. In my opinion, Walmart had a contract with me and did not hold up their end of the bargain. Is there anyway of bringing suit against them or having them compensate me in some way. Thank you in advance.

A "supervisor" (by her name tag) and Wal-Mart worker were returning items that shoppers had decided they didn't want to purchase. The worker, in full view of her supervisor, used a "for sale" hair comb on her hair, then pulled her hair out of the comb, wiped it off, and returned it to the shelf! Disgusting!

I purchased a coffee pot on 11/23/10 from Walmart only to come home and find the product had been opened and used. I was so disgusted. Do you realize how unsanitary that is? I called the store immediately to inform them. I did not want them to think I was returning it after having used it. They told me it didn't matter if it was used or not, I could still return it. I asked if it was their normal policy to put kitchen items back on the shelf after they have been used. They said no, it should have went to claims. Well apparently, they are not insuring that this is done because I ended up buying a used coffee pot.

So now today after work, the day before Thanksgiving, instead of starting my preparations for my dinner, I will have to make another 45-minute round trip, stand in line for who knows how long and return it. I have purchased things before that were opened, missing parts, broken, etc. However, these were really not a big deal. I realize things can happen during shipping that are out of the store's control. But this was completely appalling and totally unacceptable! I plan to take this matter as far as I can to get resolution.

I purchased a two man ladder deer stand 10/19/10 at Desoto Mo. Walmart. During installation, one of the ratcheting straps broke. I have purchased a total of three of these stands and know the proper installation process. The number on the receipt for the stand is 009977125224. Evidently both ratcheting straps need to be replaced. This existing condition creates a severe safety condition. This stand is not usable until the ratcheting straps are replaced.

I bought our dogs beef and gravy. I have had 3 die in one week. I will be taking the food back to Wal-Mart. Old Roy should be shut down.

I am starting from when I moved in Polson back in 2001 until now. Today is November 8, 2010. I have had so many problems with the Polson MT WalMart and with so many of the workers to over returns. I am a gamer and I game a lot. It's a hobby and since I'm disabled, it's all I have to do to keep me busy and not go crazier.

Anyways, to say the least, I buy gaming consoles including PSP, Xbox 360 or PS3. I returned, of course, many 360s in the past years because we all know now that those older models had issues so I made sure that I returned or exchanged within its 90-day period if I had issues. And I had many issues of course, over 360. So returning them often was happening a lot but I always have my receipts and within the 90 days. Now keep in mind that Polson WalMart is 60 to 70 miles away from Super Center WalMart so I of course try buying everything here. Meaning there are lots of returns and mostly exchanges that have happened but as time went on, I began to be judged by this local WalMart for it even though I've always had receipts.

The past 4 years has gotten worse to where it started that Dave ****, the Polson Manager, was telling me that he will return anything I bring even with receipts and tells all his workers that as well to not allow me to return anything because I return too much. 2008 is when it started to be bad. He had workers following my wife and I everywhere we went in the store. They would be about 20 to 30 feet away from us at all times. So after a few weeks of this, I asked to talk to Dave. But they said that he was always busy so a certain Nadia, or however she spelled her name, said that it was the store policy to be within 15 feet from all customers at all times.

I laughed and said that's funny. I see many customers right then in the store and guys are near them so that's weird. The policy follows just me. Then my wife said that it is for us to go and all we bought was a shower curtain and was walking out the doors and I found it weird that almost 60% of the workers were at the customer service. So we walked out the doors and all of a sudden, the door alarms go off. They started laughing at customer service and Nadia called us over to her and said, "Oh, it must be your keys that set it off." And said, "Go ahead". My keys? Whatever they set off caused it. Someone has told me that they can manually hit a button behind customer service to set it off.

Well, time went on and one night, I was in town locally in Polson and out of the blue, because its a very small town, a drunk and staggering woman that worked at that WalMart came out to a bar as I was walking by it and by fluke chance, as I was walking through town she staggered up to me in my face saying that my wife, I and my kids better stay out to WalMart because Dave has it in for me and my family and he was trying to make it look like I stole something so they can ban us from the store for good because he was sick of me returning stuff. So, I went into WalMart and talked to him over this and of course, he denied it. Well, a day later, I was in WalMart again and Sober, she ran up to me and asked why I told him that she said that. Now, she may lose her job. Guess what! Not long after that, she did.

Time went on and the systems go bad. I buy new ones and I had issues so of course, I exchanged or return with my receipt and some new guy named Michael gave me a hard time saying that he will not return it and I was advised to tell me to go to Missoula WalMart because he can't do anything about Dave's orders. So I'm super **** and said that I'll have them all **** fired for treating me like this, going against policy making their own local rules and policy towards me. This guy takes my receipt, waves it in the air above my head and says get out of the store. My wife who was behind me witnessed the whole thing. I was about to knock him out but didn't knowing I'd go to jail so we walked out but I wasn't quiet about it. I'll tell you that. I called Craig, the District Manager, over my issues and he said that he would give Dave a call. He did and called me back saying Dave said that I never had a receipt that's why he denies me returns. (Laugh out loud!).

I told Craig that's funny because I'm a receipt freak and I have saved every single receipt from 2001 to then. I do keep and store all my receipts almost 40 thousand dollars worth now. Anyways, I said the name, date and time to meet him and I'll lay all the receipts on his desk to prove it. He said to let him call Dave back. Guess what, Dave calls me and says that I didn't have to call Craig but I just needed to talk to him. Funny! I say because I've tried talking to him, he still denies my returns with receipts and he says for me to go to other WalMart. I tell him that he lied to Craig because I have always had my receipts. He said nothing and then says to come and return the 360 then. I did. Then time goes by. I hardly shopped there for months in 2009 instead I went to Missoula Super Center because I, as well as others, avoid Dave.

Now, it's 2010. I've started buying PSPs and PS3s. Many I've exchanged but now I'm going to Polson again because I'm sick of driving 60 miles to avoid Dave. It's stupid. But now, since Dave and I don't get along, my wife returns mostly everything now because I'm disabled and she knows that it's not good for me with the stress. Well, now half the time, they give her hard times saying that they won't return my stuff. About 2 months ago, she returned a PS3 to exchange because the bit wasn't reading games at all. Dave came up to the customer service. Lines were long and many people were returning stuff, etcetera. Well, he told my wife out loud that he knows I have mental issues and that I got to stop doing this returning crap, it's getting old.

That was uncalled for and none of his business of my disability and that was unprofessional to do that. He made her leave with receipt in hand. I was **** and said fine, let's go 60 miles to Missoula and guess what, I returned with ease. He is at this crap again and I bought a PSP last week from them. The screen wouldn't turn on so my wife exchanged it but guess what, Dave told customer service to copy any receipt from any returns or exchanges we do because he's keeping track of them. But still they deny us with half our returns and still we have our receipt.

Today, we are returning the exchanged PSP because the WiFi on it isn't working. They seem to sell a lot of defective units of stuff, I swear. So my wife called tonight and asked to talk to Dave since he told her that he wouldn't return the next time. He isn't there now but another Assistant Manager, Roger is and he explained what was going on. He made us wait for an hour. My wife called back. He asked if did we have a receipt and of course, we do we bought it last November 2, exchanged it on November 2 and it's November 8 now. I have 15 days to return the PSP. I know the policy. So he said to bring it in and no problem. But I had to wait since many workers are in there kissing Dave's ****. So by the time we go and returned it after I finish this message, Dave probably will come up from the workers and deny us. I'm about ready to sue them for being treated differently from the policy which states half the time.

In August, I was in the middle of planning a birthday party for my two daughters, one was 30 and the other was 40. This was a very elegant affair with a huge price tag. I need Hershey's Chocolate Kisses for the thank you bags on each table setting. I purchased two large bags of Kisses from your store, in which the two grandchildren enjoyed stuffing the netted bags with five kisses in each bag. You are not allowed to eat them until all 100 bags are filled. They only got to eat a couple with no problem. The party was 30 days later the end of September. During the party, I had several guest come to me and show me their Kisses that were light brown and awful looking in color. Hershey kisses is not a good thing.

I attempted to gather the bags back from guests and any kisses I found not taken. I also made an announcement to all my guest that the kisses look bad. Please do not eat and they came from Walmart. On 10/7/10, I returned a half gallon baggie filled with Kisses back to Walmart and showed the clerk the little black netted bag and what the guest found they took the candy out.

I was told by customer service where is the rest of the candy. I told her it was gift bag some people took them and when they called me and told me what they looked like I stated just throw away. Walmart wanted me to call over 100 people and get all the candy back. I just spent $4,000 on a birthday party and you want me to call my guest and get all the kisses back.

After four customer service persons (Angela, Jessica, Joanna) who kept telling me you don't have the product plus you only had seven (7) days to return a food item. I found unbelievable that these women have never planned a party or wedding and who waits seven days before the event to buy table favor mints/nuts/and chocolate. Finally, they call Shaun. When he approached me, I thought he was around twelve. As we talked, I realized he was the only one that "got it."

What had happened? Why seven days had past and why I only had half of the candy? Yeah, Shaun he needs to train the rest of his staff or he needs to send them back to customer service school. I did not want another food item just a credit. Well, I got the gift card and spent it in lawn and garden. Oh, yes, by the way, I had my receipt also. That really doesn't matter at Walmart. You are treated that way no matter what.

It is now going on six in the evening and these girls are looking at me like I should keep this candy. I can't wait to tell Hershey's about their chocolates and I ordered through my company Hershey's chocolates all the time and have never found candy liked this. No wonder you have so many customer complaints about how people are treated and I only bought them there because Sam's Club did not have any and Michelle's were out of them. So Walmart, I was not impressed. Thanks, Shaun. I can tell by the way the three women looked at you, they have know respect for your title nor your ability to do good business.

I work in The Hair Salon located inside Walmart.There was several customers with quantities of Dawn Detergent so I asked were they on sale. A customer replied, "Yes, 7 cents." So I proceeded to get some along with numerous amount of customers. While checking out, the security woman, Sonya, proceeded to yell in front of all the customers that they couldn't sell that to me at that price. So the cashier said, "Well, I have already cashed her out." So Sonya said I needed to refund the merchandise and I told her I was not refunding it because it was not my fault the Walmart computer rang up 7 cents for it.

So I went to the Salon and Sonya came in the salon and took my merchandise that I paid for and did a refund on it. She was very unprofessional and embarrassed me in front of numerous customers as if I stole some merchandise. She made it appear as if I was my fault that the Dawn rang up the wrong price. I don't control the computers and I didn't change the price. I want a written response or a phone call with a response to my humiliation.

I feel Like Walmart has embarrassed and humiliated me in front of customers that I deal with on a daily basis. I'm a Professional Hairstylist and work in a customer service field. I deal with the same customers that shop in Walmart everyday.

We were part time residents until this September. One year ago, we purchased a vegetable spinner. When when we returned to Naples from away, we tried to use it. It was not operable. We returned it to the store; but were told it was too long since purchase for refund. Our explanation for the delay did little except sympathy from store people.

We then purchased another one and left the original with them. We purchased an ironing board. After using it several times, the lever that opens and closes it snapped off. This is another Walmart disappointment and waste of time. I will deposit this piece of ** behind their building at the dumpster. Another tragic tale of imports of inferior goods foisted on us ** thinking we got a good deal! The other day I decided to read a label on a new water filter I bought, fortunately not at Walmarts.To my relief it was made in Kentucky. Have you ever heard of that country?

I bought an Emerson 32-inch TV in March 2010, the TV has never work since I've bought it. I called Wal-Mart to see if I can return the TV. I informed them that I didn't have the receipt and I was told very rudely even though it was bought within the 90 days, they will not accept it because there is no receipt. This was a gift to my mom and I was so embarrassed because of this. I think I should be offered something. I was willing to just do an exchange, but that was not possible. All I wanted was another TV for my mother.

On Saturday the 4th, my wife and I bought two Wii system games on sale for $15 each, didn't think anything of it and went home to play them. We opened them up and there was only one packaged. (One CD missing in action) Shari called them up and told them only one was in its package; one was missing when we opened it, and they said bring it back. We told them we didn't have any gas cause its 100 miles round trip. They told us to call when we'll be in the area and so Wednesday or Thursday we called and said we'd be there this weekend the 12th, No problem they said. It takes $45 in gas for one round trip to Parker AZ and so Sunday 12th at 6 am we left for Parker. Fine.

My wife went to exchange the CD game for another game, exactly the same game and they swiped the number's off our receipt and it read two of the same #'s and thus saying, of the same game. They said we bought two of the same games and we said No we did not, and then they said maybe the girl that rang us up swiped both of them at the same time. They wouldn't honor that and said they had to investigate this matter. Over and over, they had to investigate this. What does that matter to us? Then they took the empty game package and rapper from my wife and said they'd call us. I went back and got the container and the rapper back, by than we both were steaming; they tried to lay their way out of it and then take the package and rapper? I told them I didn't trust them. The game now is not on sale and we didn't have proof we had bought that game, but they said again, we have two of the same games. Come on now, Sorry, we're not that stupid and we are not going to lie.

They kept saying they have to investigate this and they'll call us when the investigation is over. What--- over a game they double swiped and now we have no proof of, wanting the empty case and rapper back, and off sale $4.96 more, not like it was a lot more, but pennies more. We don't have the game, we've used $45 extra to fix this in gas, that we don't have, and if they say OK in their investigation, it'll cost another $45 and each trip is 2 hours each way. Time and money now a day is hard to come upon. We only wanted our game with no bull with it and then they can do their investigation, Why involve us because they couldn't do their job right and to make us angry? This is Sunday. Please help us. All they had to do was call TV and games and ask them about the sale, all of this could have been avoided with no more expenses of any kind out of anybodies pockets, and, happiness and joy would have been restored.

I purchased a Fuji camera for my daughter on August 7, 2010. Within 22 days, we realized the camera wasn't working properly nor was the charger. I returned the item back to WalMart and wanted to exchange it and not get my money back. I was then told that we only had a 14-day exchange time. Why wasn't I told this at time of purchase, as I never gave it to my daughter till after the return time was over? As it was a gift she explained this to the store and they said that was too bad! Now I'm stuck with a camera that doesn't work that I don't want and I'm out of my money also. This so unfair, if I had the money to throw away, I wouldn't complain. I have the actual receipt and returned it within 30 days as in most cases. This is the policy I've known Wal-Mart to honor. Please help me to get my refund. Out of pocket expense is $99.00 CDN.

My fiance received (4) pairs of slacks as a gift which all have the Wal-Mart price tags still attached. They did not fit him properly, so we went to exchange them for the right size or return for store credit and would look for something else. The person who gave them has since passed away and there is no receipt. The customer service rep at the 1st location told us they were not scanning as items sold at that location and they weren't in their "system". Most likely they were purchased at a different location that carried this specific item but since we didn't know which location it was, she directed us to any Super Wal-Mart locations and said they would be able to take care of us.

After visiting 3 other Wal-Mart locations where we were told, there was nothing they could do to help us as the items were no longer in their system. We asked to speak to management at the last two locations and both store managers were not available. The department manager took the items and said we should be able to exchange or receive store credit since the Wal-Mart price tags were still attached and showed the UPC code with price but she also came back to us and said the same thing, "they were no longer in system", which at one time, meant they had to be in the system somewhere! We asked if they could just be returned for store credit and we would look for something else but that was also turned down. We have never experienced this type of customer service from Wal-Mart and do shop there on a regular basis.

When we came home, we decided to email customer service since we needed some type of resolution. I have gone back and forth with emails to their customer service department and with each reply there was an objection as to why they couldn't help us and for every one of them we were able to provide the information or answers needed to resolve the issue we were having. I provided pictures of pants with the tags attached which I scanned close up and sent with the email to customer service. One of the replies stated that since the items were no longer in their system, they would not know how much to refund us! Seriously?

The Wal-Mart tags that are attached also have the Wal-Mart price printed on them which I sent with the last email. They are not generic price tags either. They actually have Wal- Mart printed on them and the price $13.96 on each of them. Nobody could answer my question of how long do they keep their items in the "system" or where is the "main" system that houses all the items they have sold previously.

Returned unopened bottle of CLR as found using it would damage antique article to be cleaned. Was told that I have returned three items this year and cannot make another return until January of 2011. A friend who was with me made the $4.99 return. There were no posted notice of policy or was there any previous verbal or other notice of this policy. The employee was very rude and gave the impression that making a return to Wal-Mart was a very serious sin.

I bought a TV converter box at Walmart in approximately Feb of 2010. Hook it up in motor home, will not work. Hook up a RCA and it worked good. Took back to Walmart and they will not do anything! Can you help?

I Purchased a microwave. Came home to do dinner and when I opened the door, it was greasy and dirty (it had been used). We could not warm up dinner. I called and asked for the manager. Talked to a Jason and I told him how wrong this was and I was disgusted with being sold a used and dirty appliance, let a lone not to use it to cook dinner. Jason told me to bring it back for a replacement. I told him there was not another one like it on the shelf unless he had one in the back. He told me he was sorry but to bring it back and he would make good on the purchase even if he had to upgrade the microwave. I Asked him to make sure the service desk was alerted so when I come back first thing in the morning, I would make the exchange quickly and without any problems.

That did not happen. I came in and had to explain the situation with the customers service clerk. She was clueless. I told the clerk I wanted to talk to the manager which was Chris not Jason and of course they would not honor what I had been told the night before. Let alone I waited and waited and after an hour, I left without the microwave because Chris told me he would not accept the same brand that looked like the one I wanted, but was a little bigger. It was $30.00 or so more.

I do understand that, however, it was not I who suggested upgrading. I did not really want a bigger one, just one that looked the same. I am complaining because I was told that my needs would be met and then it was not honored when I got there and the two trips to Price to get me a microwave, and then to wait in the store an hour. And the embarrassment of having people around while I tried to explain what Jason had promised me. But the worst was to purchase something new and opening it up and finding it is dirty and used. And I could not cook dinner last night.

My friend Rosie gave me $100.00 to buy a bike that I had my eyes on for awhile at Walmart, for my early birthday present. I am an veteran and ready to retire from nursing. Anyway back to the Huffy mountain bike, model number 56360, the tires were made cheap, I haven't even ridden it yet! I decided to return it to Walmart where I bought it. A Mr.** I think, told me I didn't have the right receipt so I couldn't replace the Huffy bike with another Huffy. So, my friend Rose and Bob was told the real truth, this was the second time they tried to return the bike. Anyway Mr. ** told my friend Rosie and Bob that the tires were made with the thinnest lowest grade of inner-tubes that you can get and all of their bikes are made this way.

So, if we wanted to buy a better inner tubes for this bike we would have to buy it to replace the ones that got flattened. My friend Rosie couldn't believe what she was hearing! My friend Rosie said Mr.** was trying to put words in my friend Bob's mouth trying to say that Bob said that I rode it across our yard with sticks or stones which made the tires flat. Mr. ** was blaming the stones or sticks on the ground of our yard, for the flats on both tires. Like I said, I haven't even ridden it yet. My friend Bob did walk it across the yard and put it in his garage so nobody would steal it. But the next day, when it was taken out both tires were flatten. What's wrong with this picture?

My friend Rosie really didn't have the money living on a fixed income but she knew I wanted the Huffy bike for my birthday present. I think when anybody buys something brand new, they shouldn't have any problems with their gifts or whatever. My friend told Mr. ** that Walmart should have a sign saying that the tires of all kinds of bikes are made with the thinnest lowest grade inner tubes so that the customers should have an option, if they want to buy a Huffy or any kind of bike at Walmart. Mr. ** did say that the information is in the manual in a plastic bag with the bike. But my friend Rosie told Mr. S that it's too late for that. The customer has already bought the bike.

My friend Rosie said that Mr. ** was an uncaring person and really didn't want to be bothered with, even though he had to. My friend Rosie was really upset. And I felt really bad for her, she does all her shopping at Walmart because it's so close to us. The bus goes right by our house and by Walmart.

I have purchased 2 pairs of Brahma non steel toe boots. The first time I wore the boots at work the soles came out. Due to Wal-Mart's return policy, I was unable to return them. I would appreciate a full refund.

I have a problem with Wal-Mart's return policies! I bought a window air unit 2 months ago. It was a GE. Something in the electric box was messing up; it was turning itself up and down and shutting off and on. So, I called GE the 1st time: they said they would replace it and advised me to take it to Wal-Mart and get a new one. Wal-Mart said no, as it's been past the 45 day mark.

So, I called GE the 2nd time and they said to call Wal-Mart and gave me a different number. Wal-Mart would say different and they said they will send me a FedEx box, send it the unit back then they will send me a refurbished unit. Are you kidding me? I called GE the 3rd time and they said they cannot help about Wal-Mart's return policies and that if that's what they said I have to do, then that's what I have to do!

So let's see, I buy a new window unit for it to go out in a matter of 9 weeks, to have to send back and get a used one! So today, there are heat warnings the past week and today, so I have to go purchase a new one which won't be from Wal-Mart or a GE model, mind you, just so I can send this one off cause it will take a couple of weeks to get the other one back! So if you think you are buying quality anything from Wal-Mart, think twice, especially if you are spending your hard earned money only to be stolen from you from Wal-Mart! It's almost like a scam!

I bought an under the cabinet coffee maker and hooked it up. It then started to leak all over the place so I pulled the cord and got shocked. My wife cleaned up the mess and cannot get the coffee stain out of the tile grout. My wife and I took it back to the Walmart store, bringing with us the receipt and told the manager. We were told that there was nothing he could do and that it was the last one. All I want is a new coffee maker and to find a way to get the coffee stain out of the grout of the counter top. I am disabled and cannot re-grout the counter top myself. I will have to have it done by a tile man. Please contact me. I do not want any problems, I just want to replace the coffee maker.

I bought a pair of Brahma work shoes in March 2010. They have fallen off and could not exchange after 90 days.

I purchased a Murry self-propelled mower from Wal-Mart. I got it home and found it would bang when in high grass.I tuned it over and could see the base bent and the blade damaging the base, too. I tried to use the bag thinking that might help and it broke trying to lift it full of grass. Three hours of use, and I had enough, took it back to Wal-mart and told that they can't take it back because it has fuel and instead go to the manufacturer. Fine, they told me take it to a service guy. He changed the blade, charged me $49.00 and said that it was my fault, and he won't give me a bag. This guy said the bag broke the blade. Well, it was banging before I used the bag, and I didn't read the manual. I'm glad I didn't spend the $60.00 for the extended warranty. I feel ripped off.

I used to buy two pairs of steel toe Brahma work boots per year. They were relatively inexpensive and would last a good while. I would always buy two pair and alternate every other day. That was 8 years ago. I started having trouble with their boots about 4 years ago, stitching would fail, soles would separate, etc. Something happened to the quality of their boots almost overnight. I used to swear by Brahma boots, now I swear at them.

The last pair I bought I returned to Wal-Mart the very next day and received such flak and ** from customer service, them claiming I "put something on them". I ended up almost in an altercation with the manager over it and really the only thing that caused him to finally relent was my pointing out to him the sign above on the wall that said "satisfaction guaranteed". I will never, I repeat, never buy another pair of shoes, boots or even flip-flops from Wal-Mart.

I bought a Polaroid 37" LCD Television from Wal-Mart less than 15 months ago and the screen already went black. I paid $1,400 for this set. I called and I was told to send in an amount of $255 and I would receive a box to ship the so-called TV back. That is crazy.

I will never step back in Wal-Mart again since they do not stand behind the products they sell. Best Buy or Sears, somebody else will get my money next time.

I returned my GE recalled coffee maker to my local Walmart expecting a full refund since it states that in the recall notice. Imagine my surprise when I only got $18.70. I told that I paid more than that and I was told that is what it scanned. After getting home I emailed Walmart and told them my concerns. A manager from the Walmart I returned it too said that because I did not have my receipt, I was only eligible for the price they last sold it at. I feel that Walmart should have quit selling them, not reduce the price and sell them knowing there were issues with the coffee makers.

I have been a loyal customer of Wal-Mart for many years, and have done all grocery shopping, clothes, jewelry,electronics, etc. at Wal-Mart with no complaints or problems for 13 years. Now, I will shop there no more because of [their] latest policies on return of electronics. I brought my 13 year old son to electronics department to spend his money from his first job, he chose a X-BOX game and paid 49.95 for it and took it home, opened it, then found out that the game needed more hard drive than his X-BOX had. We went straight back to return the game. Not possible, game had been opened. Not played, only opened. Please explain to me how you would handle this situation if this game or any electronics, DVD, Music Cd, whatever were the case, were it defective. No returns, no exchanges. I have lost all faith in this company. All my family and friends will be informed of this change in policy, since I was not informed of this policy change before I purchased this product. My next step will be to contact The Better Business Bureau.

I went to return an item without a receipt. They told me they could only give me in-store credit. I explained that every time they give me this useless card, when I go to use it, it gives a $0 balance. So Tiffany (first girl at "customer service") called a manager, who told me the same thing. I again explained that I never have any luck with these cards. So what happens when I get them is I am out the item I returned and the money I paid for it.

So girl number 2 and Tiffany went back and do some whispering and supposedly called the store manager. Again, I was told the same story--it's not their policy to give money back without a receipt. I told them to get that manager up to the register. By now, I have been at the "service desk" for close to half an hour, trying to explain that I just want my money back and I'll be happy to leave. So after waiting another 10 minutes for the store manager, Craig, to appear from where I can only assume is (hiding in) his office, he decided to come out and deal with me himself. In the meantime, Tiffany and girl number 2 have been rolling their eyes at me; and Tiffany even growled like a dog at me. By this time, needles to say, I am furious.

I got into yet another argument to explain again that I have no luck with these stupid in-store credits, but I ended up having to leave with it anyways. I wouldn't mind them, except for the fact, as I said several times, I have very bad luck with these useless in-store credit cards. So now, I am stuck with a useless card for a store I refuse to step foot into again. This entire time, I am staring at a huge sign stating that they strive to satisfy their customers. Yeah, OK. Sure they do, as long as you have a receipt!

I purchased a Wal-Mart ever start from you in February I lost the receipt the battery was defective just two months. It's a Wal-Mart battery brand new an there's nothing you can do $70 dollars gone and I'm treated like I'm scamming them I'm so turned off!

I purchased a circular saw brand name Skilsaw on 4-9-2010. On 5-16-2010 tried to return saw. Manager open box and saw that it was not the right saw in the box. To my knowledge the box had never been open until the store manager open the box. We found not only had the box been open before but the wrong saw was put back in the same box. So therefore when I tried to return the saw they would not let me return it. My family and I do at least 80% of our shopping at this store.

I purchased a weed-eater product a couple of weeks ago. After using the product one time, I realized that it was not working properly. I had someone to look at it and they said there was something wrong with the timing of the carburetor. This particular product could not be adjusted; it came already adjusted from the manufacturer. I took the product back to the store it was purchased from, which is a 30-minute drive. When I returned the item to customer service, I was informed that the whole supply was defective. When I questioned why the product was still being sold if they knew it had problems, I was told that they had to sell them and then send them back to the manufacturer when/if customers returned them. She also suggested that I purchase a different brand of this product from a store other than Walmart.

I am very upset that I drove 30 minutes to buy this product from Walmart and then had to drive another 30 minutes to return a product that the store already knew had problems. If they are going to knowingly sell a defective product of this type, I would hate to know what else they are hiding from their customers. This is corporate greed and very poor customer service. I will not be shopping at Walmart again if I cannot trust that the products I buy are reliable and free from known defects.

I purchased a pair of pantyhose and when I opened them to wear, the chemical smell (like gasoline, kerosene, etc.) was so strong that I returned them. Their response was to give me a refund and say "Sorry". Then I purchased an undergarment for wearing under pants (to the knee) and they too had a very strong chemical smell. I opened them on our vacation and needed them to wear under a summer dress, so I washed them, twice. They still smelled too bad to wear. I air-dried them and put them in a ziplock and brought them home.

I put them in Clorox 2 and water to soak and forgot about them for almost 4 days. When I did remember, the water they were in was a dark brown with a residue of some sort around the rim. And, they still have an odor. I am not only concerned about this for myself, but for everyone. Where are these items coming from? Where are they being stored? Is this odor caused by a toxin or carcinogen? Affecting people, children, pets? And what of those who don't have the means or the time or the knowledge to not wear these products?

This, in my opinion is a safety issue far above the inconvenience it has been for me. I am leaving the item in the container I soaked it in and wet until I hear from you. And will not be buying these items from Walmart ever again. Thank you for all you do!

I bought a new Vizio TV at Walmart in Henderson, NV. When I got it home, I opened the box, pulled the TV out and it was a beat-up old returned TV. I went back to the store immediately and they accused me of fraud, stating that what happened "could never happen"! They say I'm just out my $678.87. Please help me!

We bought a new battery for $100.00 on 4/30/2010, got home and found we did not need a battery. We never even used the new battery. We took it back to Walmart customer service and they told us we could not bring the battery back. If we did they could only give us the core fee of $9. We explained we didn't even try it; it's still new store condition. Why would we give back a hundred dollar battery for $9? Yes, we are senior citizens but we aren't stupid. Why wasn't this in writing that it was not returnable?

I gave my daughter a Tom-Tom GPS for Christmas. The product stopped working today. She is a student at Valdosta State, so I advised her to go to the nearest Wal-Mart and tell them what happened. She told me that they said that she had to exchange within 15 days of purchase. I called them and they told me the same thing. I explained that the product was purchased from them, and in all likelihood, it would not have torn up within 15 days. The manager told me I had to contact the manufacturing company directly. I told them I did not have the information to the company. They said they would get it for me.

I have been holding on for 30 minutes, and they still have not come back with any information. Wal-Mart is supposed to be so fair, but it appears that they are only concerned with making a sale during the holidays. My daughter is now in school without a GPS that is used often, and I have to incur another expense on top of everything else. Thanks Wal-Mart!

On December 12, 2009, I purchased a holiday quilt for my stepmother. She never opened it, and she ended up in a nursing home because of a health issue. I went to the West Bend, WI store with the quilt and receipt, and they would not allow me to return it. The sale price was only $19.95. I would have applied that to another gift item for her.

I told the manager the circumstances, and she absolutely refused to take it back! It was still in the package, unopened! I have spent thousands at your stores, and this just sucks! I have also purchased after-season Christmas gifts for Christmas 2010, and now, I am sorry that I did. What if something does not fit?

I purchased a motor Droid on 3/22/10. I have a 30-day return policy and wanted to exchange my phone for another one due to somehow my phone screen got a crack in it and the first time I went in I was told I needed the box and receipt to do so. I went home and got all the paperwork and returned to Walmart and I was refused to exchange my phone. I called a manager and he was as rude as the woman I dealt with.

I have gone over this contract several times and all it says 30-day exchange but nowhere does it say, unless you crack or anything that may happen to your phone that you cannot exchange it. Also, I was under the impression that Walmart has a 100 percent satisfaction guarantee. I am very upset not only about the customer service, but the contract that I signed was not upheld by the associate I dealt with. I have sworn off shopping with Walmart ever again due to the disrespect I received.

I returned a battery (EverStart Walmart brand) that I had bought less than two years ago. I had bought a replacement from Walmart. The battery had warranty for 2 years, free replacement, and prorated for time past 2 years. Walmart would not honor this without the receipt (I couldn't find it anywhere). It has a bar code, I don't get how they can scan the barcode, and not get the information about when it was sold, etc.

Anyway, I couldn't even find a manufacture date on the battery. I looked at all the batteries in stock, none had a manufacturing date either. I thought, if the date was on the battery, they could prorate, even though the battery can sit on the shelf for years. Anyway, they have conveniently omitted the manufacturing date. The staff at Walmart was rude and they wouldn't even give me a store credit for the defective battery. No refund or store credit, even though I bought a new one from Walmart.

I received a TomTom GPS for a present that was ordered online and it's broken and this store would not exchange it. I did not want money, I just wanted another GPS. I have shopped at Walmart for 20 years. Thank you.

I went to return an ironing pad that was too small, at the Wal-Mart on ** Omaha, NE. I had just moved to the area for a job, and had accidentally gotten the wrong size. When I arrived, a woman had asked if my item was a return. I told her yes, and she took it so she could put a sticker on it, which is understandable. I had tied the bag in a loose knot, so nothing would fall out. The woman was taking a while to just put a sticker on my bag, and I looked around the corner where she was, and she was trying to get the knot open with her teeth! It was disgusting! She had the bag in her mouth, chewing on the knot. I just stood there in amazement.

Then, after the sticker was on, and after she chewed on the bag where the handles were tied together, she suggested that I "carry the bag by the handles, so my one item would not fall out!" That was gross! Yes, I would love to hold my bag, where it was just in your mouth a second ago. Then, I went to return the item to customer service. I found it ironic that "100% guest satisfaction" signs covered the walls behind the desk, but the woman behind the desk would not return my item, because I had an old driver's license (my new one I had left at an apartment complex leasing office, the day before). I had another ID, an international student ID card, that was still valid, and she wouldn't accept it. Between the lines, and awful customer service, I told the woman to keep it, and it was not worth driving in rush hour traffic all the way back there. I will not shop at any Wal-Mart again. I would be happy to pay much higher prices somewhere, else than go back there!

I was given a Singer sewing machine as a gift. It came from Wal-mart. In Feb, I was forced to exchange the machine due to a problem I noticed in the bobbin casing area. This problem was causing the machine to "eat" and tear holes in my fabrics. I had no problem with the exchange even without a receipt. The new machine was the exact same model and after a few hours of use, I noticed it doing the same thing. Thinking I was doing something wrong, I contacted Singer. I advised the gentleman at Singer of the issue I was having and was told this was a manufacturers defect but they would be happy to repair it, but I would have to pay shipping and handling charges each way... as well as the cost to replace or repair my sewing machine if anything else was the issue.

I advised that I had just got that machine from the store and I would simply take it back and upgrade to a different model. I took the machine back and advised the customer service rep "Barb" who took care of me that the machine had a known manufacturers defect and that I wanted to upgrade and explained as it was a gift, I had no receipt. Barb told me they could not do that and that I needed to contact Singer. I advised that I had contacted Singer and that is how I knew of the defect and that I was not going to pay the costs of shipping and repairing the machine when it had only left their store a few days prior. Barb informed me that per policy, high ticket items had to be returned to the manufacturer.

I reminded her of their policy by pointing to a sign above her head that read "Our goal is to satisfy our customers by exchange, refund or repair" and that I would be more than happy and satisfied if they wanted to pay the cost of shipping and repairing the machine. This woman went out of her way to prevent me from exchanging or upgrading. She spent what seemed like an endless amount of time calling the department manager, other customer service reps.. Even after her CSR told her that she could just exchange the machine. She had two different people look on recall lists, etc. Basically, I spent more time than necessary dealing with this customer service rep. She made my visit to Wal-Mart extremely miserable and made me not want to return. If their goal is to satisfy by refund, exchange, or repair, why spend an hour trying to get out of doing your job?

Obviously, she had no choice but to exchange my sewing machine. But I was in Wal-Mart for almost 2 hours due to the inconvenience she put me through and wasted too much of my time. I am not happy at all with most of my Wal-Mart experiences lately, but this one was a bit over the top as it was so obvious that Barb did not want to do her job.

Well, I got a Sanyo 50" HD TV on 8/24/08 at Walmart. They also sold me the product care plan for two years. Well, funny thing, on Feb 16 2010, the TV was acting up. The screen went black and their was only sound. I called Walmart product care plan and I was told they were going to send a tech over to take a look at was wrong with the TV. The tech never showed up that in the time frame they said that he would. Then I got a call that his truck was down and couldn't make it so I called the company that Walmart sent which is PVS Electronics and they told me that they couldn't do any thing today but they would send someone else. It took them a week to get me another tech. The tech showed up, checked the TV and left. He told me, "We are getting parts for you that the TV needs."

It has taken them five weeks and it still hasn't been fixed. They didn't show up the this Friday which was March 19, 2010 even though I was told they were. So I had to call them up today to see what happened and then they told me that the TV has been fixed and the TV is still down. They never showed showed up on Friday. I called PVS electronics and they told me they were going to send a tech in today, 3/22/10, and then I got a call after from the tech that he can't show up because be has no one in the area. So now I have to wait another three days and lose another *** day of work. I am never buying at Walmart and don't buy their product care plan. It's not a good one and Walmart just tells me that they are getting on top of it but nothing has been done.

I got a Toshiba laptop from Walmart, and got it for Christmas 2009. Well, about 3 weeks later, the Wi-Fi card inside of the computer went out. But at the time, I did not know that. So I called my internet provider, and spent 3 days on the phone with them about 3 hours a night trying to get this computer to hook up to my Wi-Fi, no luck, so they sent me a new router. I called WalMart, and wanted them to even exchange out my computer, because it was defective and they told me they could not, that they only have a 14 day return policy on computers. I told them it was bought way before Christmas, and the return would have been no good anyway by the time I got it, and how did I know it was defective. So they told me I would have to go through the manufacturer. Which at that time I called Toshiba, they tried to get it to hook up, and it would not. So, I had to send it in to Toshiba. Now the computer went out again for the second time in 3 months.

This is ridiculous. WalMart should stand behind the product that they sell, and do an even exchange. I work for a retailer that has a 90 day return policy, and we do everything in our power, to help our guest. I called WalMart the first time my computer went out, and they would do nothing for me. I will never buy another thing at WalMart, especially an electronic, because they do not stand behind their product! I should not have to go through the manufacturer. WalMart should stand behind their product that they sell, and do an even exchange, they sold me an defective laptop.

So now, I tell everybody not to buy electronics from WalMart, because they don't return their products! The return policy needs to change, and you need to stand behind what you sell! All I asked for was an even exchange, not for the second time in 3 months the laptop went out again, and you should be replacing for me! I should not have to go through Toshiba, and going through all of this hassle. I want a reply in return as to what you plan on doing in this situation. All I am asking for is an even exchange of the laptop.

I recently returned a Motorola TracFone to Wal-Mart where I purchased it. The phone would not hold charge for more than a couple of hours. I exchanged the phone for another Motorola TracFone. They did not offer to connect it or transfer my minute to the new phone. When I asked about that, they said they had deleted the minutes and could not do anything about it and that I should have known that. I had quite a few minutes left on the old phone. They should have known to ask this information as I am not familiar with this procedure.

On March 6, 2010 at 11:30 am MST, I called Layton Wal-Mart to confirm that a item I had purchased was a recalled (Simplicity-Graco Aspen 3 in 1 crib). The assistant manager advised me that the crib was a recall and to bring back the item for a refund/remedy. I brought back the crib in its original box and included the CPSC-Us consumer product safety commissions recalled information printed and retrieved from cpsc.gov as well as the information that was provided at Wal-Mart current sight and direction on what procedures I needed to accomplish before bringing back the merchandise.

I filed a complaint with CPSC and received confirmation e-mail confirming me to take back the crib to the retailer to get a remedy. I also received a letter from CPSC to verify that the information I submitted was correct and if I would like this information released to the manufacturer and press. I contacted Simplicity which is no longer established. When I brought in the recalled item the assistant manager stated that a receipt would be needed in order to return this item and would not allow the exchange/refund of this recalled dangerous item. Consequence of this action: my child was injured by this defective product which could of lead to death or suffocation of my one-year old. Because the former assistant manager declined this recalled product, I had to purchase another one which was unnecessary.

I purchase a wedding set (trio) from Wal-Mart jewelry department in July 2008. They sent two rings out to get sizes. When the rings came back, two of the diamond was missing out of my set. They sent two rings back out for repairs. Then, I had to send the same rings out again (December 2008), for the same problem (diamond missing again two more). The rings came back two weeks before my wedding (February 2009).

I called and talked to the manager about my rings. He told me that he couldn't do nothing about refunded me my money without the receipt. That he only can repair them and said sorry with a smile. This year (February 2010), four more diamonds were missing. I took the rings back again with receipt, Chad (co-manager) told me it's nothing he can do about my lost. The company will not repair my rings again, because too many diamonds were missing. Then, Chad told me that my warranty wasn't good for nothing but 90 days. It was all he can do was exchange my rings now. But, it he was the one who ask me for my receipt. When I bought the receipt, they didn't give me my money back. Don't buy Wal-Mart jewelry. They don't hold its value. They don't stand behind the products.

I purchased your eyestudio gel eye liner, in hopes that I would finally be able to use a smooth and exact eyeliner, but when I got it home, it was as hard as a rock, and went on clumpy. I paid way more than I should have for this product in the hopes it would go on just like the commercial about the product, but it didn't. How do I go about getting my money back for a slightly used make-up?

On Dec. 05, 2009, I purchased a large artificial Xmas tree ($98.00 + Tax). We loved the tree but was not sure how the size would work in our living room. I asked the employee about return policy if we decided that it was really too large for our use, and he said, "no problem, you have 90 days to return". After Xmas and deciding it had been really too large for our living room, we disassembled the tree, boxed and set in the rear of the garage to return to Walmart. My wife is doing Chemotherapy out of town. I became very busy with her and forgot about the tree until remembering it, 2-23-2010. I took the tree with receipt back to Walmart, was told it had to be 1st week after Xmas, as they do not have storage for it. I was just plain lied to.

The manager/head of customer service said there is no need to show returning policy when my husband argued there is no sign about the special rule for what I purchased. There is no sign, neither around Customer Service area where they posted return policy, nor around the goods shelf, though at first he said it should be around the goods shelf (no sign when we brought him to the shelf. This happened Feb 27 2010 around 3-4pm). He refused to return what I purchased in the last month, with receipt. ($80) He was unable to show where the policy is (The policy was not in receipt, not on wall, not on shelf. I did not see it the last time, we did not see it today). Meanwhile he was very very rude. This is the way Walmart does business? Is it lawful to hide special return policy and refuse to provide it even upon request?

I returned a printer and was treated very poorly and unprofessionally. I will not be going back anytime soon. I would rather travel the extra miles and go to K Mart. My disabled mother had to come inside even though I had her ID and she was parked visibly in front of the door.

I received a Sony CD player for my car for Christmas. My mom got it on sale on 11/25/09, I just opened the box and there was 2 speakers missing out of and I have the receipt. I tried to return it and they would not return, the manager said, I was a liar and that I took the speakers out. Why would I be up there trying to return it if I took them. She was rude and don't care about the costumers.

I went Wal-mart to return a prepaid cell phone made by Verizon. Well, it's not a real prepaid phone. They want $25.00 for the activation fee. They don't tell you about it until you open the package. The Wal-mart in Whitehouse NJ manager, Cheryl, would not take the phone back. She said the serial numbers didn't match.

Well, that was the phone that came out of that package, and I want my money back. They are making excuses not to take the merchandise they sell back. I also want to report them to the FCC for fraud, because their packaging numbers and sales receipt numbers do not match or this is what the store manager is saying.

I told them to ring another package up and open it and see if the information matches; they refused and told me I changed the battery. I didn't do anything but open the package, put the battery in, and read the instructions. I tried to call the Verizon 800 number in the book, but because I was not using the cell phone, the number didn't go through. And the booklet said if I used the phone, I could not return it. So I didn't activate the phone and tried to return it, and Walmart would not take it back.

Please remove all electronics from Wal-mart, so other customers do not have the same problem as me, and they should be fined for selling electronics they will not take back, because of the data processing numbers not matching. This is Wal-mart's job to make sure they match, if they are not going to take the product back, not the customers'.

On the 23rd of January, my wife went to the Customer Service counter to return a 360 X-Box online playing card. She was not asking for money back since the card states that money will not be returned. She just wanted a credit to be used at the same Walmart. The Assistant Manager was called and she also refused to honor the credit, the card in the back says the money or credit will not be returned if opened. The card was never used. I went to another store and was given the credit and spent more money than the credit given. No one refused to help me at the other store.

The sad thing to this whole episode is that my wife works for Walmart and was treated rudely and the Assistant Manager, Bernice, refused to help and gave my wife an attitude. My wife has been working for Walmart almost 6 years now. She is never late, does her job, and treats customers with respect even when the customer is rude. The customer service at that Walmart is going down very rapidly. I hope if anything that good customer service would be exercised in the future. Thanks again and hope action it's taken to prevent customer loss.

I picked up a Sweet Nothing body briefer and got home with it and I picked the wrong size. When I got home with it, the tag had come off. I never tried to put on. When I tried to take it back, Wal-Mart will not take it back because the tag had come off. The lady told me that it is Wal-Mart policy. When Sam was alive, he would have fired a lot of people if they did not take back anything that was brought at Wal-mart. It has never been tried on an I am out 18 dollars and have a garment that I guess I will just throw in the trash because the tag came off. I live on a fixed income and do not have the 18 dollars to lose. Wal-Mart would not have lost a dime by taking the garment back.

On December 28th 2009, I bought a blood test system. The cashier told me that it is returnable and even game me a gift receipt. For some reasons, I went to return this unopened item which is still sealed, but Walmart's customer support representatives rejected my return because blood tester is non-returnable according to Walmart policy.

It seems that Walmart's selling system cannot show returnable information so that I can get a gift receipt. By the way, I checked a big bullet at Customer Support desk and have not found any signs that blood test system is non-returnable. Blood tester is $89.

I bought a pair of earrings that were defective, and didn't see it for two days. I have my bank statement for what I paid but not the receipt. They would only return the sale price and not what I paid. They were $40.00 plus tax, but all they would give me was $30.00 plus tax. Does the manager put the extra money they didn't give me in their own pocket or what?

I bought two AMC gift cards for Christmas gifts. The nearest movie theater was 40-50 miles away. When I contacted Wal-Mart they told me if I had my receipt, they would give me my money back. It was a different story when I went there. They would not give me an exchange or refund. They said that the company that they buy these gift cards from was an outside party and they could do nothing about it. They even admitted to having trouble with these gift cards before. When I asked them why they are still selling them, I got no answer.

I receive or buy books all the time every once in a while I don't check my list of previous books I have read and pick one up I've already purchased. It might be within 24 hours and try to return the book with a receipt and they refuse to let me exchange it or refund it due to it is a copyright procedure. I have at least a dozen of these books that I have 2 copies of. Either I have purchased them myself or have been given to me for a present. I've even showed them I had 2 copies of this item. I don't want to cheat you out of a sale for I spend a lot of money in Walmart for it is the closest store in my area. I will start going into San Angelo or Abilene to do my purchases and it won't be at any Walmart. Most of my books are under $6.oo and the hardback is under $14.00. It is not like I'm trying to cheat you. In other words, your word is far worse than my word.

Why should I spend my hard earned money with a store with someone that you can't trust about a return of a book who just wants to exchange it. In your bigger stores of Walmart, I've never had a problem with an exchange, just little ole Walmart in Sweetwater. If I have to go into that store again, I promise I will never buy another book from your store and will buy my groceries from another local business. You are not the only store in Sweetwater. You will lose a customer that spends anywhere from $400to $2000 a month in your store. My husband's company can get their supplies elsewhere.

I'm only 1 person, but after I keep telling my friends about it, I hope they will follow suit and not spend their hard earned money at this store in Sweetwater. We can car pool and go to S.A. or Abilene and even go out to a nice restaurant. This is my complaint and till this matter is fixed, I choose to buy all my other items at Heb or elsewhere over items that cost as little as $6.00. I read mostly Debbie Macomber books and she releases old books in a different cover and it is an easy mistake. I bet your hands at your store can return any item they want and have no problems, just your customers.

I bought a shirt from Walmart and it had a stain on it. I went back to return it, but they said I couldn't exchange the clothes. I go to Walmart everyday and this has never happened to me before. I just want my money back and I hope this will serve as a reminder for better service.

I am concerned about the two irons I have purchased, they have fallen apart. The 1-inch iron tip had broken off and the 3/4-inch spring keeps falling out which makes it loose. I have had them for 3 months. I have no paperwork to return them to any store. I am very concerned that their products continually break or fall apart.

I purchased a computer from the Walmart store on Dec 23, 2009 as a Christmas gift for my husband. It stayed in the box unopened until Jan 10, 2010 reason being I had to wait for my son-in-law to come and set it up. He did. We are not satisfied with the computer or the monitor. I was totally unaware that there was a 15-day return policy "which should be made clear" when an item like that is purchased.

I always thought there was a 30-day return policy with the receipt. The computer has not been used. The monitor has an oblong screen which is very undesirable. I also thought every store had a 30-day Christmas exchange policy, guess not Walmart. The lady at the service desk said if they took it back, they would "just have to eat it" which is not very business like. I am out close to $600 on this computer and cannot use it. I did not ask for my money back. All I wanted was to exchange it. It's not like they are going to lose any money. I would have gotten a bigger monitor and a better computer which would have been more money on my part. I don't think they would have to eat anything. I am very upset with all this. Yes, on the bottom of the receipt it reads 15 days but I did not read it because of their "We are here to please our customers," guess not. Not even for a Christmas purchase.

I have a complaint about the service I received in-store on January 12/10. I received a guitar for Christmas. I'm not an experienced player, just a dreamer. I had a Yamaha Pacifica when I was younger and had to sell it before I could learn well. I didn't even know how to tune it. It was red with gold hardware and I loved it. Ever since, I've always wanted one like it. My spouse got me the next best thing at Walmart after me asking for it for years. It wasn't a Yamaha, but it looked the same. I noticed the box was a little damaged, but whatever. I assumed the store had it open at one point for some reason. It was the last one and the only Walmart that sold it, so he took it.

Problem is that it's left-handed, I'm not. As soon as I realized that, I put it back in the box and put it in my closet for return. I called around to various Walmarts to see if they had a right-handed. Nope. I think it's being discontinued so I pretty much got the last one in existence, so who knows what shape it's in. I called the manufacturer at the phone number on the box and he had one left. All I had to do was return the other and buy directly from them, so he tuned it up and put it aside for me. Chaos in my life prevented me from getting into the store until yesterday, but I still had the receipt and remained within the 30-day policy for instruments. I took it in and out of the 4 people I spoke to, not one person would help me with a refund.

First, I didn't have a cord in the box (which by the way was never there). He bought one separately which was on the same receipt. The last person to come out and speak with me (who I thought was the manager but as it turns out, wasn't) actually berated me in an accusing manner because I didn't return the cord, too. "Why would you only return the guitar and not the cord?" I don't know, because there's nothing wrong with the cord? It's a separate purchase! Next it was because of a crack in the paint. I don't know anything about the shabby paint job of the guitar. I just know I can't play it. Everyone made me feel like I did something wrong and Shelby was the rudest one of all. She had a negative demeanor as soon as she came out. I hadn't yelled at anyone at that point, only asked to speak to her directly.

Maybe it was because I looked terrible that day and she thought I was a scamming loser, I don't know. But she had no right to treat me the way she did and I was so angry I started yelling, for the first time in my life, at someone I don't know and I'm 41. She told me if I was going to yell, I could leave the store. "I'm leaving," I said, "just give me the ** gift card." My beautiful red with gold guitar dream is dead now because I can't even take the money to order it online, and I didn't do one solitary thing wrong. So much for the customer being right.

The little valve, which opens when the knob on the pot lid pushes against it, does not seal when pot is removed to pour coffee. Coffee continues to drip down on warmer. Can not clean coffee from warmer without getting burned by continued dripping. Previous maker developed an electrical short in the on/off switch. Had no receipt to return coffee maker to Walmart.

I have a problem with their return policy on a book. I purchased a book for Christmas present for my husband. He received two copies for Christmas, so I tried to return my copy January 1, 2010 at the Fuquay-Varina store. They told me the return policy for books was three days. The Wal-Mart website indicates something different. Please do not buy books at WALMART! Result: loss of $20.

We bought an Apple iPod for Christmas gift and the extended warranty from Wal-Mart. We thought we had bought a new iPod. The one they sold us was a display and did not tell us is was a display until it was paid for. It didn't work, so we returned it to Wal-Mart for an exchange or a refund. They said that nothing could be done, the time to return had expired. We asked to see the store manager. We waited for thirty minutes, he never showed up. I tried to call Wal-Mart office to complain about it keeping getting busy signal. Is their anything do to get this fix or not?

On 12/31/09 at 12:20am I was sold a Braun Electric Shaver. When I opened the box, the device was used and it was the wrong device. The shaver had visible scratches on it and appeared as if someone had just used it to shave. Dirt and Hair was on the device. The electric shaver cost $215. I attempted to return the shaver to the store a couple hours later, but since the device was not the device that was on the box I was denied and told to wait for a phone call or to call Braun.

I purchased a ipod for my wife for Christmas on 12/15/09. When my wife opened it and went to use it it did not work. I brought the ipod back to Walmart where I purchased it and paid in cash. I told them the problem the said no problem we will exchange it for you.

When they started the exchange they realized that the serial numbers didn't match the product and the case. They told me I was a theif and was trying to fraud the store. When in fact they are the one's who are frauding me I bought the product there it is not my fault the item in the case does not match the case number. I brought back the item I purchased.

I am the victim they are the one's ripping me off. They told me there was nothing they could do. go home and call corporate. Which I did and of course still heard nothing.

My husband bought a Wii from Walmart the day after Thanksgiving at the Madison Walmart. As Christmas approached, we decided to return it to buy other gifts instead. On Dec 23, 2009, at 8:30am I called the Springfield Walmart to see if they could look up my receipt. I gave Amber my info from my bank statement. She said she would call me back once she found it. By 11am, I had not heard back from her so I called back. She told me her supervisor couldn't find it. I asked if it would be a problem to return it, and she said she was not allowed to tell me over the phone, but I can come into the store and she could take care of me.

I left work early and arrived at the Springfield Walmart at 2:30pm. I waited in line. When it was my turn, I went up to the return desk and explained to Joanne that I would like to return this and have my credit card credited. She said she couldn't do that without the receipt. I showed her my bank statement, and asked her to try to look up my receipt so we could take care of it. She called her supervisor who also declined my request. So I requested another supervisor. Terrance approached me stating that he could put it on a gift card and that's the best he could do. He said he was "too busy" and "if he did it for me, he would have to do it for everyone else" Isn't that his job? At that point, I was furious and very frustrated. I have never hear of anyone too busy to do their own job, too lazy to provide customer service, too disrespectful to listen to their 'valued' customers, and too apathetic to care!

At 4:30 I walked back into the store to try this again. I waited in line, and a young white man greeted me. I showed him my bank statement, but as I did I saw Joanne glaring at me. When she finished with her customer she reached over there, grabbed my bank statement from the clerk's hand, and snarled something under her breath. The young clerk resumed my return and my card was credited with no questions asked.

Walmart needs to honor my $518 funds after they said yes in the 1st place for return of my non-working TV.

My husband bought me a Kodak Easy Share Camera from Wal-Mart for Christmas, He went ahead and gave it to me so I could photo our kids Christmas Programs at their school,when I opened the box I noticed there was a piece of the camera missing, and it had a very large dent on the bottom of the camera, the camera looked used. My husband and I were leaving to go out of town the next day so he said when we got back he would take it back.

We returned home a week later and the night we got home my husband and I took the Camera back to Wal-Mart when we arrived the lady at the door skaned the Camera and put a price tag sticker on it $298.77 so we walked over to Customer Service and Sonya (they would not give me her last name) was working there was a gentleman and his wife waiting and told us to go ahead of them, so we did my husband took the Camera out of the Wal-Mart bag and my husband begain to tell Mrs Sonya ( no last name) what was wrong with the Camera she cut my husband off and said DO YOU HAVE A RECIEPT ? my husband said no mam I do not I do not want any money I just want to exchange it for one that works Mrs Sonya laughed and said you aint got a reciept then no exchange, so my husband asked for a store manager while waiting for a manager a lady came in that was a friend of Sonyas they were talking about something that had happened over the weekend and were laughing, Sonyas friend was bringing back some returnes and wanted her money back Sonya said do you have a reciept and her friend said No she said not a problem, as Sonya started counting out her friends change she looked at me and my husband and laughed, the man and lady that was kind enough to let us go ahead who were still waiting looked at us and said we must be the wrong color, Sonya said your right!

after 45 min. Bonnie Wood the Assistant Store Manager came over to us, I told her first what Sonya had said and she said I know I am sorry I told her I felt descromaneted against the lady and man still waiting said they felt the same way, Sonya laughing in the back ground. Bonnie said she would try to help us exchange the Camera she then walked back to the photo lab as we waited at Customer Service and Sonya still poping off very Rude comments and useing profanity at this point, my husbands blood pressure was threw the roof after an hour (total wait time 1hour 45 min) Bonnie returned and said they were not able to exchange it we asked why and she said without the reciept Wal-Mart could not get their money back off a Camera that don't work she said Wal-Mart would have to eat $300.00 my husband said what are we supposto to do with it she said I don't know my husband said so we are supposto to eat $300.00 she said she could not do it, I said thank you Bonnie you really need to do something with Sonya's attitude and Bonnie said there are more of them than me I do my job and go home.

Not only did Sonya Decreminate (mispelled) against us and humiliate us in front of other customers but my husband and I now have to Eat as Bonnie calls it a $300.00 Camera. we feel we were mistreated and decreminated against.

i spent thousands (almost $3000) on patio furniture from Walmart. the frames are ok, but the cushions faded immediately. the cushions started as a taupe/tan color and within a week faded to a pukey pink tone...like hot dog barf color. the set looks like it is 10 years old! i want to return the whole thing or have them pay to recover the seats (which would cost more than the originals, I am sure!) what should I do? thanks!

About 6 to 8 weeks ago, My mom bought a Linksys router and usb card for me. I was wanting a wireless G router for my computers. I didn't know she did this until I was going through her belongings after she died on Oct 10, 2009 and found the gifts signed to me. Right then I was happy to have a last memento from my mother after her death. But they are defective. They will not stay connected long enough to work. The wireless ability on the router was not working correctly. So I tried to bring them back to walmart to exchange them for a different brand as linksys is pretty much junk anyways. But I was not able to, They said if I exchanged them for the same thing I can do it. But they did not have the same router. It was a newer router. But yet it was the same thing just looked different.

And then when i brought them back up to the the counter they decided not to exchange them. That I needed the receipt and all the information that only my mother would know. I told them she was dead. And she was the one that knew about the information needed. And that all I wanted was working items. Not defective ones. Now my moms gift has been tainted by this lousy store and I am now stuck with garbage electronics. I will not go back to this store. I am bring all of my business to Kmart. And I am going to make sure that everyone in my life knows about this. And I will spread the word to all the customers I help at my place of employment that averages to about 500 a day. I will make sure I at least let people know how low and worthless the customer satisfaction and products are. And that they don;t care that there customers aren't happy or if the product works. They just care that they get there money.

Went to exchange a pair of pajama's that wre the wrong size. The lady at the counter would not let me exchange them without my ID. Why do they need an ID what information could they possibly need from it? For something that I spent my money on. There is no reason for them to ask for my personal information if I don't want to give it it means I am stuck with a product I purchased incorrectly!

On 10-28-2009 I was in a very good mood, I decided i was going to buy a xbox 360 acarde version at walmart. So i went to my local exeter PA walmart st# 1777. As i walked to the electronics department to pick up my xbox I noticed there was nobody there, at that point in time i should of walked out of the store... then i would not of went threw the horror in which I am going to tell you. After standing around for about ten minutes looking around for an employee, somebody did finally arrive to help me. But she of course was from the wrong department. Anyway's i told her i wanted to buy a xbox 360 acarde. She walked me over to the display case and i told her i wanted a 360 acarde. so she took it out of the display case and took me to the register. She did infact try to scan the xbox 3 times, but for some reason of course it would not scan. so then she procided to type in the serial number of the xbox to ring me out to sell the item. she typed it in, i paid for the item and left the store.

After being home with the item i decided i was going to return it because it was my birthday and my dad bought me a ps3 so i decided i just wanted to return it Same Day unopened. Well when i finally got back to ur walmart st# 1777. unfortionily i did not catch the name of the cashier, i BELIEVE SHE did Not have a name tag on. After going to customer service, i was told the serial number on the receipt did not match the xbox 360 i was trying to return. As she said that i stood there in disbelief. I could not understand this because i bought it there, and brang it back with the original receipt. so after arguing with them about not understanding this and trying to figure out what happened...I came to the conclusion that the cashier must have made a typo when she Keyed In the serial number to cash me out because she could not get it to scan. I think that because the Serial number did not match the receipt number BY ONE NUMBER. So after about an hour explaining what might of happened. the store leader i believe? ( not a manager) told me there was nothing i could do about it. She Even Saw me on Tape buy the item. I was to come back when a Real manager got there. Mind I tell you these people were VERY RUDE once again i did not get the store leaders name... maybe julie? There was also an employee named "Mike" who was in fact VERY RUDE to me, giving me dirty looks Mumbling to another employees. He looked at me as if i was a dirt bag off the streets. it was horrible the feeling i got from your employees.

After the store leader told me to come back around 7 PM the same night to talk to a "manager" I did just that. I got to the store, when i got there i was meeted by a "co manager" name JARED. He in fact also told me he could do Nothing. He tour apart my xbox box and told me that it wasn't the same xbox and told me to leave at once. I WAS VERY UPSET i cryed and swore to them they have lost my business for Life, and Also my Family's business and friends. This was absolutey horrible situation. I do believe it was in fact the cashiers fault i could not return the xbox because SHE MADE A TYPO WHEN SHE TYPED IN THE SERIAL NUMBER to cash me out. It was only off by one number. Once again i will never nor my family ever shop there again. THANK YOU and i hope this letter REACHES who it must to do something about this. Also i think Jared should be terminated for his absolute rudeness and Thug tactics. As they surrounded me i thought i was going to be jumped.

I bought one emerson 19" flat screen lcd tv/dvd combo in may of 2009 and october of the same year it shut off while I was watching a tv show . and has never come back on again . I bought it in good faith and have never bought a tv because mine broke, this is the only one that has ever stopped working and there is no reason for it other than a defective unit or defective parts inside. the return policy or return policy should be more forgiving if the products are to be this inferior

I no longer have my receipt or box and Im told that I can send it in and the funai co. will fix the problem and of course bill me accordingly .if I choose to have it fixed which I think is a scam in itself I would be out not only the original $200.00 but any charges the repair would cost and I have no idea how long the repaired tv would work . according to reports on the internet others have had the same problem more than once with the same unit.now I have to purchase another tv .walmart and emerson should have a recall in place for all these defective units

Went to walmart and purchased an HP Deskjet F380 Ink catridge at 3:02pm (as per receipt). The model HP Deskjet F380 is the printer I use at home and so the sales associate checked the ink catridge box and CLEARLY saw it on the box hence that was the correct ink catridge. I got home only to realize that the catridge does NOT fit, indicating that it was not the correct one or a manufacturer's defect. I returned to Walmart only to be told by a manager called Nathan that they wouldn't accept the return because it is an open box.

I clearly explained to him that and showed him the evidence I had on hand indicating that the model number and what was written on the box was the same as confirmed by the sales associate and myself. This arrogant, non-professional manager called Nathan, instead of him using his common sense as a manager, only rattled they would not accept the return. I paid $30.42 for this!!! I need assistance to retrieve my money back.

My daughter was riding her scooter after only having it for about 6 mths and it just cut off. The damage is that I somehow can not find the reciept. I purchased it for Christmas along with the warranty. Walmart was not able to pull up my info with my telephone # so I cannot exchange it for another one.

I loved wal-mart but after they cheated me out of 50.00 I was so ashame I haven't been backed to store. times or hard I'm on disability and [they] aren't hurting for anything but they be little me and my pride so now Target and Kmart are my stores. now [they] lost a good customer over 50.00. I can't remember alot of things when your mind is not as sharp as it used to be. I was areal good customer. I'm sorry it had to end this way

I bought a peach tree in the spring for 20 dollars. It was dead I guess when I bought it. I planted it when I got home it never put a leaf on. The tag on the tree said the tree was garenteed for a year I didn't know this when I bought the tree. I was going to throw the tree away I happened to look at the tag still on the tree. I took the tree to Walmart garden center. Thay sent me to the service dept. The lady there said if I didn't have a sale slip she couldnt give my 20 dollars back. I spend about 15000 dollars a year at Walmart. I will try shopping else where.

that the sound quit working and was told by my local repair shop that the part to fix this (signal modual) they could not get because china had a freeze on the parts. i have tried calling rca and was talking to someone in the phillipines they said they would replace the tv and have someone from the united states call me. never happened. after many calls to rca i got some office in usa. they could not help me.

i called wal-mart they said they would get back with be in couble of days ( never happened )i have for the last 3 days been calling wal-mart 1-800 all hours of day-night and get nothing but a busy signal. what can i do? i have a rca tv paid 575.00 and can not get it fixed or replaced.

The dreaded pop then nothing , bought the tv 9\8\08 popped on 9\21\09 and like all the others it was out of warranty , still waiting for iti to return phone call from 3 days ago , talked to 1 live person at iti she transfered me to the " out of warranty people " . Called at least 5 times , never got to talk to any one in the out of warranty department . I would not recomend any one to buy thier junk ! Count me in on the law suit!

I was returning some seatcovers without my reciept($19.96). lynn took my seatcovers then I went back to exchange them. I came back lynn was gone. Jasmine waited me I told her I was exchanging the covers because they didnot fit she asked me if I had a reciept I said no I was just wanted to exchange. The seatcovers didnot have a upc code on them I told her I bought them that way ,she didn't believe me then she asked associate to go look for the same one I had because I had no reciept and she needed a upc. The boy came back and said that there was no covers like that back there. I said yes there is about 6 or 7 like that, he said no there's not any back there, I told him where they were in automotive and with no upc code also then jasmine said to me thats not what the associate said. Jasmine then called a csm and told her I had no receipt and no upc and had none like that in the store. I told csm yes you do and told her how many and one with upc code, she told me to go get her one. I came back with 2 of the same covers one with upc and 1 without Jasmine let another costomer go before me. I went to another line and told the lady how rude jasmine was and she heard me she came over to me and said(how did I give you a hard time there is procedures we have to follow then said Iam going to lunch. I'am not a theif and I did not appraciate be treated like one I did not steel those covers and I did not like the way she applied I did.

You should make sure your people have respect for other people and have good people skills before then can work at the customer service desk

you would think that for the cost of 2 little o-rings this back and forth could have been prevented you might want to tell production to spen the 5 cents and use better judgement because honestly I love the coffee maker but the hassel could have been prevented

I should have check when they couldn't scan it and I couldn't find it displayed BUT WAS NEVER GIVEN TO ME TO INCPECT. John at your Oceanside/College 76 dept. warned me, and he should RECEIVE the employee of the year award. The people at the Temecula store should have made ABSOULETLY SURE THEY KNEW I WAS DRIVING FROM BONSALL. WHAT A WASTE OF TIME. NOW MY SON WHO THIS WAS FOR IS 18 AND I HAVE TO SOMEHOW RETURN THIS DRIVE, WORK AND GET HOPEFULLY A REAL FACTORY TOSHIBA LAPTOP. VERY UNHAPPY WALMAR SHOPPER WHO WILL GO SOMEWHERE FOR ELECTRONICS AND PASS THE WORK. TOO BAD FOR TOSHIBA.

Opened package on 8-23-09 to cook the meat the smell was atrocious. I returned the meat to customer service the assistant manger exchanged the meat for a diferent package dated 8-28-09 and said this one should be alright. I returned home immediately opened the package to cook the contents. Much to my suprise this one was rotten too.I returned the package back to the store. Now the problem of how much to refund me became the problem.

My reciept was 10.03 that was for the first one the price on the second one was 13.43 The manager swaped out The first one with out going back to customer service. Now when I returned the second one Customer service did not know which amount to refund.What made matters worse was another person interfered by requesting my I.D. which I had left in my Vehicle. By now I was discusted. The manager returned gave me 10.03 back and I left the store never to purchase meat products at walmart again.

My grandson bought a weed eater from the store (he just bought a new home) he had the weedeater in the garage. When he finally opened the box to use it he found a used weedeater that someone had return for refund. Walmart evidently did not check the returned item and resold it. My grandson tried to explain but they refused to give him the money or trade for a new one. Several people saw him opened the box because we where all over there helping remodle his home and help in the yard work. We asked them to track the UPC no. on the box and see if it was returned at one time they refused.

Currently Walmart has issued a recall on Durabrand DVD players for safety issues. How ever I purchased one but I dont have original receipt. So they denied to give me any type of refund.

Now come on, what is a 14 yr. old boy going to do with a camera that isn't functioning properly and they don't stand behind what they sell. Why should it be up to me to fix it and send to the company when in fact the Walmart store can send it back to the Samsung co. for the reimbursement on a broken item. Don't tell that they don't see a remimbursement on other things.

All I can say they need to back their merchandise, and make the company that it was made at their problem, NOT MINE

Back 2.5 years ago I purchased a large screen plasma t.v. I bought the extended warranty for 199.00. My t.v went on the blink and was picked up by a service company A1 Quality Tv. They advised me 10 days later that the T.V was not repairable and someone from the warranty dept. would get ahold of me. 7 days later in fact there was a message on my answering machine saying they were shipping out a new t.v. I recieved the T.v. and there was no picture just sound. I immedeatly called the warranty company back and they said that someone get ahold of me the next buisness day. 5 days later I finally called them back.

Three days later I recieved a call again on my answering machine directing me to take the tv to my local wal mart. this is were it got intresting. the gentlemeam at walmart told me they do not handle that brand only there on line stores do. I said no problem I would just get a different model. The orginal purchase price of my TV was 988.00 the one they sent me was 550.00 so needless to say the store would only credit the 550.00 not the 988.00 so I dragged the T.V. back home and again explained my dilemma. they assured me someone would call. no one called so i callled back.

again told someone would get with me by the close of buisness. i stayed on the phone till i could get a answer at which time I finally was told basically tough take it up with the manufacter. I was never rude to these people and only asked for a resolution to my problem and waited patiently. I have now contacted Walmart Customer Help line. They have told me some one will get back to me in 2 buisness days. the T.V. has been broke for a month. Oh when I called after I recieved the T.V. the guy I spoke to said I accepted the resolution.

I was never given any options. they left a message saying this what they were shipping. the warranty stated they will replace with something as good or better. this is not the case. seeing I cannt even get a T.V from Walmart with the monies they are offering me basically 50% of the orginal value of my orginal purchase. The resolution team is a joke. they dont call back. they dont try to work with you and basically do nothing to try to help you.

i purchased a tv for my daughter who is a single parent for christmas and it isn't working. the screen went black. i took it back to wal mart and was told i had to contact the company and still havent heard back. my grandson is only 8 and cant watch anything and she nor i cant afford to replace it and we shouldnt have to. it is only 7 months old

I bought 2 air condition 1 on 4-4-09 the othe 1 on 5-5-09 the first 1 worked fine the second 1 i had to bring it back 3 times before i finally got 1 that worked then the first 1 went out on on 8-11-09 then they couldnt take it back i had to wait on a serviceman to come out that 1 was bought for my mom she has alot of healt problems they only have a month and a half instore warranty i think they should have a longer in stroe warranty alot of their electronics and small appliances are not anygood.

Bought Polaroid Flat Screen on 09-23-09. TV will not cut on. Called Walmart about policy and they were very rude and informed me that I would have to send back to manufacture that they only have a 90 day bring back policy. TV was $600.00 and I feel like Walmart needs to take some responsiblity to the customer, instead of customer having to ship to manufacture and being without a TV for God knows how long. Extremely IRATE about the customer service!!!!

Out of curiosity, I checked what the other bike (the first one they brought up) was in for and it too was in for noisy rear wheel. I then went and checked other bikes similar to my daughters, and all the bikes on the rack had the same noisy rear wheel. Walmart is selling junk and is aware of it! My next step is talking to a manager and pointing out the defective bikes and see if they own up or just blow me off.

The name of the fan is Retro stand fan and I think it's a mainstay product which was made in India. Their is no telephone number or address to contact these people.

I bought a swimming pool and I have contacted the managers for replacement. They told me I should contact the manufacturer. I did not buy it from the manufacturer; I bought it at Wal-Mart. The swimming pool has cost me around $300.00 and I can't afford to buy another one! It ruined my summer since I can't replace it and it disappointed me big time in Wal-Mart!

I telephoned Walmart and the administrative Walmart. They told me that I could not get an exchange of the same brand and same cordless VTech telephone I have at home. The reason they told me that was I have no receipt. I told them that somebody had stolen my receipt and I no longer have access to my receipt. The only thing I have is a bank statement telling me the charges that was charged to my credit/debit card when I made the purchase. Please contact me regarding this issue. I need an exchange of my telephone, because the telephone I have no longer works properly. It rings two times then stops ringing. I am hearing impaired and I need a working telephone in my home. The reason I am hearing impaired is because I have a viral infection in my inner ear which causes my hearing loss. Please contact me regarding the issue of getting an even exchange of my VTech cordless telephone at home for the same product at Walmart. The model number is CS5113. The amount I paid for the cordless telephone was $14.35. The serial number for the telephone is **. If you have any further questions, please do not hesitate to telephone me.

I purchased a product to kill Japanese beetles. I live in an apartment with a small deck 7' x 9'. I needed to kill the beetles in my plants on my deck. I made the mistake of getting a product for trees and shrubs that attached to a hose to apply it. I tried to return the purchased product and was told at the customer service center that any product with hazardous contents could not be refunded. I was told the policy was posted in the garden center.

I walked to the garden center and asked the salespersons where this sign was. They knew nothing about it, except it was at the customer service counter only. I went back to the customer service center and advised them that there was no signage in the garden center as they had told me. They contacted the garden center and they verified that there was no signage to the effect of no returns on any product with hazardous materials. The customer service center then called the assistant manager and was told that even though there was no signage stating that any product with hazardous contents could not be returned, they would not refund my monies.

If this is to be your policy to cover your rules, don't you think maybe it would be a good idea that being fair to the public and keeping your shoppers coming back. It would be a good idea to post the signage at all points of purchase, including the shelves that display the products, the check out registers at all points, not just some points and right now just the customer service center. It's a little late after you purchase something that you find out that there is a policy (not published for the general public) only shown at the point of return and not at the point of choosing or purchasing a product. It's like, we have your money and you can't have it back if you buy it.

At age 69, I should know better than to shop at non-specialty stores. If I want garden products, go to a nursery. If I want clothing, go to a clothing store. If you want drug store items, go to a drug store. I am now more likely to believe all the stories of poor customer service and putting the customer first that I have heard about Wal-Mart.

I purchased a television from Wal-Mart. The set was six months when I tried to return the television because I no longer was receiving a picture. When I tried to return it, they told me they couldn't do anything for I would have to go through the company that made the television. I have the receipt, box, cables, and book that came with the TV. When I called the vendor, they said you will have to send the TV in and they will repair the TV, and send it back. So in the meantime, I have no TV and out $300.00, and Wal-Mart and their vendor do nothing. I will never buy any large ticket from Wal-Mart again.

I went to your store in Greenville, Texas; and I bought a king-size air mattress for my grandkids. When I got it home, it would blow up. But the next morning, it would be flat; they would be on the floor. I told my daughter to take it back, and she did; but they told her they not supposed to take it back. She asked if they could put the amount on a gift card, because she did not want a new one because her father get the babies a real bed. One thing, I thought that your stores take their stuff back when it is no good. What can I do with an air mattress that won't hold air. The kids were in a hole when I got up the next morning.

I had two shirts with receipt to return. It took 20 minutes just to return these. Now, I had an experience at the Wal-Mart in De Queen, AR. I bought a pair of shorts with tags still on them. I got the wrong size and went in to get the right size. She said I had to have the receipt to exchange the size. Now, this is crazy since I wasn't wanting to return them for cash back or anything. So I went back home, got the receipt, and then, I got my money back.

I didn't shop at Wal-Mart for over 2 months. I've been going to Target and Kmart. I went to Deming Wal-Mart and again had a 20-minute issue returning 2 shirts, and this time I had the receipts. Also, I asked for a kid's jump rope, and nothing.

I'm finished with Wal-Mart. I drive a truck for a living and stopped at all lots of Wal-Marts, but not anymore. I'm fed up with it, and Wal-Mart doesn't put in the stores what consumers want. They put in what the main office says. That tells me Wal-Mart doesn't give a hoot about the public who is buying. Goodbye, Wal-Mart. Hello, Kmart, Target, etc.

They sold me an HDTV 36" Sharp valued at $350. Two days after purchase, the screen cracked and defective leaving the TV beyond repair. I asked the store to exchange the TV. I did not even ask for cash back. I wanted my TV which I saved for a long time to buy. I'm on Social Security. They being Wal-Mart refused to exchange the TV without a box. They did not give me a box! It was a closeout. So they will not take the TV, I only had it for three days. The Sharp company says it's Wal-Mart's responsibility, not theirs.

I went to Walmart and returned my Net10 phone and exchanged it. The lady was helpful and nice but there was a cost difference in the phones and the service rep refused to refund the difference and was very rude and hateful. I find it false when Walmart refuses to honor the products they sell. I felt insulted and the rudeness was very unprofessional. I was treated with no dignity and no respect. It bothered me that Walmart employs such people who treat a customer that way. She told me she couldn't help me and basically told me to **.

Bought a 42" Vizio TV to bring it home and find out that it had obviously been used and returned. The scratches on the back were a dead giveaway that someone had it hanging on their wall already. After spending $600, I was very unhappy with the picture quality, so of course, I go to return it just to find out that the TV serial numbers do not match the numbers on the box.

The customer service manager was very rude and was basically calling me a thief. It turns out that the TV that was in the box was originally sold in September of 2008, which means that someone did not do their job correctly when the last person returned it. So now, I have to wait until Monday when the store manager is in to see if he will take it back. All of this happened within a 4 hour time period and they still won't take it. If this is not resolved on Monday, 6/29/09, we are just going to have to take this to the next level.

I purchased a 37" Polaroid LCD HDTV in December 2007 after returning from Iraq. Two weeks ago, it went blank and only the blue light will come on, nothing else. I took the TV due to misplacing my warranty and receipt back to Walmart with box, plastic, books and all and explained my situation and they told me to give them the exact date of purchase and they may be able to look up my warranty information. I have since spent $30 on credit card receipt retrievals which has been a waste of time. This was a gift to myself for multiple combat tours and having been wounded during two conflicts. Now, I am out a total of $1430 for wall mount, warranty and TV that is useless. I thought there were laws about this sort of thing. I'm not sure Wal-Mart needs anymore black eyes but this one will soon be coming from the disabled American Veterans.

I purchased PlayStation 3 console, one game and an extra controller. I went home, plugged in the machine, opened the game CD and found the console did not work. 45 minutes after purchase, I returned to the store to exchange it. Yes, I had the receipt. I was told the serial number of the console did not match serial number on the box. Unfortunately, they did not check the console serial number when I paid and I did not know there was a potential for discrepancy. Had I been aware there was potential for a problem, I would have asked the clerk to compare serial numbers prior to purchase. I then attempted to return the game, it is useless without a functioning PS3. The store refused to refund/exchange the game. I would strongly suggest folks purchasing a big ticket item, check the serial number of the actual item against the one on the box and do so in front of the store clerk.

If anyone has experienced a similar problem, please let me know how it was resolved. The manager thinks I should "eat" the loss. The assistant manager has maintained his customer relations skills although the manager lost his cool and became mouthy on the store video. Also note, policies can be broken by stores at any time. I was not aware of this either. I returned to the store with several witnesses and a camera. Friday, I spent well over two hours there. Saturday, I spent considerable time there. I don't understand why they can't run some type of check on both serial numbers. The corporate told my husband to return to the store on Saturday. They said the manager can always approve any exchange or refund. There are a few more details, we took notes. According to 3 different people at Sony, they have received 500 complaints about this same type of problem occurring at Walmart. Perhaps they should apprise consumers?

So I guess that tomorrow I'll return to Wal Mart with my receipt and let them have this defective coffeemaker to do with as they choose. Hopefully they won't put it back on the shelf for someone else to have to go through this nonsense. Wish I had read all these remarks/reviews before purchasing this THING and I put that in caps because it's certainly not a coffeemaker!