Wal-Mart - Customer Service

Ralph of Emmitsburg, MD October 26, 2009

I was given a receipt and was told to complete a survey about my shopping experience and the survey is loaded with advertisement that I did not want. Later in the day my email tray is filling up up advertisement I did not ask for or want. I then must send back a reply, asking them to take me of their list. Some of their email addresses do not exist. One tell me I'm going to be billed for a phone service I did not request.

I'm disappointed in Walmart, I thought they cared about their customers, instead they are selling the email adresses to anybody, anything for a profit.

Tina of Mount Holly, NC October 26, 2009

I have a Wal-Mart credit card. I used the card and made a payment on Oct 4. I have since used the card again and made another payment on Oct 22. I was told by the phone rep that they put my account on a 12 day hold because I made 2 payments in 1 month. I was also told that they can put upto a 21 day hold on my account if they so choose to.

And, because I made a payment Oct 4 and a payment Oct 22 they will combine all of my purchases and show that I went over my credit limit for the month, and are still going to hold my payment for at least 8 more days. How in the world did I go over my credit limit when I have made 2 payments? This is just not sitting well with me. So now, I will have a negative report on my credit from Wal-Mart. Can I get this off? So unfair!

Steve of Mississauga, ON October 25, 2009

Advertised price for Acer Netbook computer, Limited time offer 249/each (regular price 349) Model4454024, item 543701 Visited store on Oct. 24 - told none in stock - told "don't know when/if they will come in" - told "wal-mart doesn't issue rainchecks"

I asked them to check if any in stock at other wal-mart stores close by. - told "check all local stores and none in stock" I asked to speak with store manager - told "no store manager is in. Try again on monday" I asked them if this was a case of false advertising - they said no because it is a problem with the supplier.....late delivery.

Gerhard of Old Bridge, NJ October 22, 2009

I went to WALMART in Old Bridge today and selected to buy a video camera, digital media cards and some groceries for about 300. At the till I showed the cashier an AMERICAN EXPRESS TRAVELLERS CHEQUE for 500 and she told me to sign it after I showed her my Driver's Licence. The cashier then called a black lady called Maria who came forward and told me that an American Express Travellers cheque is not acceptable. I offered to show her my South African Passport and ID but she refused to listen and said that they do not take cheques in the amount of 500 -- and that she only allows a 50 cheque! Telling her that I have already "made-out" the cheque to WALMART and signed it with the permission of the cashier, and that the cheque was now spoiled, made no difference. When I made a request to please speak to the manager, she said that she is the manager and that she makes the rules. After spending more than a hour selecting what I wanted to buy, I had to leave your store feeling like a criminal with people staring at me. In South Africa I was told that as a tourist in your country, AMERICAN EXPRESS TRAVELLERS CHEQUES will be excepted everywhere in the USA! I will have to inform their Head Office that it is unfortunately NOT the case with WALMART.

Harold of Martinsburg, WV October 20, 2009

There is always not enough clerks taking your money. What should have taken a few minutes took an hour. Only one clerk working. This happens all the time! A lot of angry people.

Mary of North Branch, MN October 20, 2009

Last night I purchased various items at the Wal-Mart in New Richmond, WI. The first thing that happened was that I was overcharged by 2.90 for a bag of mini Butterfingers. When I pointed this out to the clerk, he told me to go to Customer Service and they would credit my account (VISA card that was used). I proceeded to go to Customer Service and wait in line for some time and I gave her my credit card and told her what happened. She then gave me the cash and I wanted it credited to my account, which she said she could not do. In the meantime I left the store (after spending a considerable amount of time). This morning I went to get my credit card and I did not have it. I called the Wal-Mart in New Richmond and they had it there! I now have to make another trip back to the Wal-Mart in New Richmond, WI to pick up my credit card because your clerk did not give me back my card!! I also have to take time off of work to make the trip over there!! To say the least, I am extremely upset.... two errors that were made by two different employees, which has wasted my time and money!!

k. of williamsburg, OH October 15, 2009

i went to the eastgate ohio walmart oct.7th 2009 i had forgotten an item under my cart i came back to pay for it they accused me of stealing even after i paid now i have to go to court the store manager quinton wilson told me he was glad i was honest but they filed charges on me a week after it happened now i have to pay court cost lawyer fees and "restitution" to walmart about 200 he told me and i have the recipt i guess honesty isnt the best policy when it comes to walmart because all it got me is an arrest record for paid merchandise !!!

i ad a PERFECT record i never even had my name on the board in school now i have a record not to mention the money i will have to pay out and all i get each month is 674 ONLY to live on SO MANY things have gone wrong im now in therapy !!!

Elmer of Yorkshire , NY October 14, 2009

we purchased a portable dvd player from them in 12/08-1/09 the player worked untill 6/09 where the screen would just go white.we purchased an extended warrenty with the unit we were told it was a one year replasement warrenty at the store that is the only reason we purchased it,i went back to the store on 6029009 to have the unit replaced as promised iwas told that there replasement policy was for 45 days i tryed to explain to the clerk what we were told when we purchased the unit she then got very rude i again tryed to explane to her if we could not find the reciept that alls they would have to do is look it up on computer again she and a coworker got very rude and said that the stores only does small electronics for 15 days i asked how it went from 45 to 15 they just walked away i left .

itryed to email walmart custmers service several times and as of yet recived no responsefrom them threw email i then found there number on line and tryed to call them i finaily got threw afyer leaving several messages the person told me that walmart does not honer manufacture warrentys and to call them he also gave me a number to get a copy of reciept (witch the do not do) i tryed the # to no avail # does not go threw itryed to call custmers service back as soon as i explain to them a problem i get put on hold for 45 min and hang up or just get disconteced why are they not honering the extended warrentys why are the so rude why can they give you a honest answer it took me all year to save the money for that dvd player advise me as what to do

mary of cherokee village, AR October 13, 2009

I went to buy meat at the Ash Flat Wal-Mart store this last week...ground beef for a covered dish I was going to make I read the lable. to my surprise the lable sated that the meat was a product of South America, Canada and US. I spoke to the employee working in the meat department and He said that He had no idea where the meat was from.

This is the very last time I buy meat at Wal-Mart. I will not buy meat from outside the US. it is no wonder why we are having so many illness. I have traveled in these countries and have seen first hand the way they handle food items. I also want to knwo where Wal-Mart is getting the canned foods in the white lable items. Why did [they] stop carrying the name brands of food? I went and will continue to get my meat at a local store where I know where they get their meat.

Marykay of Bay City , MI October 12, 2009

On November 29, 2007 we purchased a portable DVD player, along with the two year service agreement. The DVD player was fully operational until September of 2009. On September 4, 2009 we were leaving for vacation, and the DVD player stopped working. I proceeded to take the DVD player to the Walmart at which it was purchased (with receipt in hand), and was told that it would have to be sent out for repairs. Needless to say, I needed a replacement that day, but I was understanding of the service agreement procedure.

I did in fact take the merchandise to a "Service Center" on that very day. The woman made no qualms about the fact that it was not economically feasible to repair the product. She then proceeded to contact the company regarding this issue, and was told that we would receive a refund check in three to five business days. As of October 12th, 2009, we still have not received the check.

On several occasions, I have contacted the "New" company which handles all of the extended service agreements for Walmart. I have spoken with several representatives from "New" including Jessica who stated our check was mailed out on September 11th, Belinda who stated our check was mailed on September 15th, Heidi who stated our check was mailed on the 18th, and Angie whom I spoke with today who couldn't make up her mind when our check was mailed.

I have been told that because the check was mailed I would have to wait thirty days, and if I still hadn't received it, a stop-payment would be enforced and a new check mailed. My school of thought is...Walmart and the "New" company had no difficulty accepting our money when we purchased the agreement, and now we are expected to wait over a month to receive what is owed to us? It should also be mentioned that I did in fact make a second attempt to resolve this matter at the store level, after it was apparent that I wasn't going to get anywhere with the "New" company.

I drove to the Walmart store in Bay City, waited in line at the customer service desk, and after finally being waited on, the associate directed me to the manager. I politely explained my situation to the manager in hopes that there would be a solution. The manager then asked for my name and stated he "was going in the back to contact the warranty company." In the meantime, while I was patiently waiting, a gentleman came in to exchange a car battery. The associate, Becky asked him for the receipt to which he replied, "I don't have a receipt."

At that moment, the manager, Colin, that I was dealing with walked out and was asked by Becky about the exchange, to which Colin replied, "That's fine, exchange it, but next time sir, hang on to your receipt." The next question posed by Becky was "Can I see your ID" to which the customer replied "I don't have an ID." After many attempts to over-ride the system because of the customer's lack of identification, the car battery was exchanged without discord.

As I stood there infuriated at what had just occurred, Colin the manager came over to talk to me. He stated "I have talked to the warranty company, and they said that they mailed you a check." I explained to him again that the warranty company has told me on several occasions that the check was mailed and I have yet to receive it. I then asked him why a customer was able to exchange his car battery without a receipt or ID and I was told "You have a receipt Miss, and you purchased the warranty, so you have to go through the proper channels."

So, I reiterated that if I didn't have a receipt than my request would be honored? Colin replied again "Your check is in the mail, and that is our policy because you have a receipt, that is the procedure." I then crumpled up the receipt, stood in line again, and asked to return the product without the receipt for which I was denied. How does it work that I have wasted countless hours on the phone, several trips to the store, and repeated conversations with Walmart's corporate customer service rep, and I still have not received any resolution? It sickens me that there was no hesitation in accepting our money for a warranty that has yet to be honored!

I have now been instructed that we have to wait until October 15th to have a new check issued. In the words of the Walmart customer service rep (who was very nice by the way, but still unable to resolve the matter),"We can put a man on the moon, but we can't get you a refund check?" I agree, but I would just like to advise all consumers to NEVER purchase the extended service plan, as it is grossly misrepresented in its promise to satisfy the customer.

I, myself will not set foot in a Walmart store again and will certainly steer clear of any pamphlet that displays the "New" company logo! It is unfortunate that consumers encounter this type of negligence and misrepresentation. A word of wisdom for Walmart and the New company: In today's economic climate, customer service may be your only saving grace, and both companies need a refresher course in what it means to satisfy a customer!

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