Victoria's Secret Pricing Disputes

Nicole of Harrisburg PA (12/24/04):
I was purchasing two bags with fragrance packages inside them. The sales associate rang it up at the ticket price of $5.00. As I was preparing to pay by credit card, the Assistant Manager, Stepanie, ran over and snatched the bags from the sales associate stating that only the bag is $5.00 and the fragrances inside are to be invidually charged. The sales associate looked confused and then the Assistant Mgr. told her to void out the sale. I questioned where was the sign stating that only the bag was $5.00 and that every bag on the table was exactly the same. The assistant manager went over to the table and began tearing off the $5.00 price tag from the bags and told me that she would not sell it to me at the ticket price of $5.00. She then gave me her managers name and store number and told me to call her tommorow to settle it.

Victoria's Secret • Angel Card • Cover Up, Victoria! • Customer Service • Disappearing Discounts • Escapes • Pricing Disputes • Wired! --- News • Post-Holiday Letdown

I then went to Mall Management and Police Officer A. Brewster took my story and then went to the store to see the table and merchandise. After seeing the table with the merchandise he then told me that it was misleading and false advertisement and to contact the store manager first thing on December 24th, that the store is obviously wrong and they should give me the merchandise for the advertised ticket price. On December 24, 2004 I went into the store to speak with the manager, Lara. Lara took me over to the table and showed me that there was now a sign stating the bags only are $5.00 and that yesterday they didn't have enough room on the table to display the sign. She then accused me of trying to get something for nothing and telling me I was having a miserable Christmas and must me a miserable person.

Lara also would not check the register logs to find the voided sale confirming my story instead she told me that the sales associate was not available and so she can't say what she knew. I told her that two sales persons had checked the accuracy of the price and the sales was already rung up and it was wrong for the assistant manager to snatch the merchandise and tear off the $5.00 price tag. As we were standing by the table 2 customers came over inquiring the price of the bag and the contents and she showed them the sign and told them the complete price for the contents in the bag and that even though the contents are in the bags it's just for display and each piece is individually priced. Lara, then turns to me and say, "sometime customers get confused."

I at this time asked for the District Managers name and contact information and Lara refused to give it to me stating that the information was confidential. I then left the store and again went to Mall Management where I spoke with Officer Adams who informed me that she had heard about Lara being rude to other customers. The Mall Manager then gave me the District Managers name and number. I called and left a voice message detailing the incident and asking for a return call back. I am an avid Victoria Secret shopper and I would like to see this issue resolved professionally and in a reasonable amount of time. Lara, the store manager needs to learn how to speak to customers and not use hand gestures and make opinionated statements..she was extremely rude and I will never purchase anything from the store with her as the manager.

Lesley of Howell MI writes (7/13/01):
I bought some items at Victoria Secret. They asked me at the time if they could ring another transaction with mine. They told me that I would never be able to tell. I stated that as long as I it is not on my bill and I am not going to be charged for it that was fine. When the transaction was completed they gave the other customer her receipt and then gave me mine.

As I was walking through the mall I noticed that there was an item that I was overcharged for. I had also noticed that on the receipt I was holding it had the other customers name and credit card information along with my name and credit card information. If I have all this I think that the chances are pretty good that she has mine. I Contacted V.S. claim department by phone and by mail. An adjuster called me back and left a message. I was advised that they contacted the store and that to the best of their records they are pretty sure that the other person doesnt have mine.

I have requested something in writting stating that they would accept liablity for any damages. I'm getting nowhere! I can't get a letter and I'm getting no satisfaction.

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