Target - Returns & Exchanges

Stefanie of Levittown, NY April 21, 2009

Stefanie of Levittown NY (04/21/09)
i registered for my wedding at target. i recieved same item gifts. i was told i could not return them because i did not have a reciept and it was over 35 so i was like where does it say that in the policy? then i told them it was from a registry and that the registry is the reciept because it tells you what was bought and how much they paid. they said that would not work. sooo what the hell does it have that to show u?!

then i returned stuff that i was able to and they said that i was over the limit of 150 on my lisence and i could not return anymore! and i was like WHAT where agian does it say that in the returns?? i was very angry and upset and i told them i dont want the money all i want is gift cards to the store i was willing to spend the money there anyway and they were very rude to me. they even called corprate and when the guy told us we couldnt return it i was soo angry. i think they need to make it clear about how the returns work!!! especially for a wedding registry!!!!! thank u

Lisa of Jarrettsville, MD April 17, 2009

Lisa of Jarrettsville MD (04/17/09)
I purchased a straightening iron from my local Target Store. When I got it home and used it, the grip of the iron was very loose and my hair kept falling out of it. My hair was dyed before Christmas and my hairdresser said the texture would thicken when I came back for a touch up of the roots. I have medical problems and had to have surgery, so the straightening iron was not a priority. I'm now recovered from the surgery, and attempted to return the iron at that time. I checked the receipt and the expiration date was 2 days earlier. I tried to return the iron anyway, but was told the receipt had expired and they couldn't accept the return. The iron's cost was 40.00. I just wanted to exchange it for another brand, that would cost more than the one I'd purchased.

I tried to see if they could do a return without receipt, but was told that I'd have to get the exact same iron, loose 5.00 because that type of receipt has to be less than 35.00, and that I wouldn't get another receipt. So if the iron they gave me to replace the faulty one had the same problem I couldn't return it. I spoke to 5 people, all the way up to the corporate offices, and was told the same thing. I got the number of the manufacturer and they said they'd refund my money. Needless to say, I won't be shopping at Target for a very long time, if at all. Whatever happened to customer service? Once Target gets your money they seem to find a way around the service part and keep the money.

Heather of Oswego, IL April 15, 2009

Heather of Oswego IL (04/15/09)
I had bought a Target Brand bedding set one week prior. My kids thru out the bag with the receipt in it. I actually found another set at another store and tried to return it without receipt and they would not even give me a store credit. It was clearly the Target brand logo and they would not do anything. I have never had any problems at any other stores exchanging, returning or getting a store credit for a brand that is clearly theirs. I will never shop at Target again and I usually do as I have four kids. Their customer service is terrible and they do not put the customer first. They need to change their return/exchange policy especially in this economy.

Mary of Toms River, NJ April 14, 2009

Mary of Toms River NJ (04/14/09)
After purchasing a set of sheets at the Target in Toms River, I realized that I purchased the wrong size (full instead of queen). I went back to the store intending to exchange the item for the correct size. The sheets that I purchased were never opened. The zipper to the packaging was intact. Unfortunately, since I did not have the receipt, and the item was more than 35.00 I was told that there was nothing that could be done to help fix the situation. I could not believe this, since I am a very loyal Target customer, who does not make it a habit of ever returning items to this store or any other retail store.

When I asked to speak to a manager, she gave me the same lip service as the guest service woman did. The manager asked me if I would like the 800 number to speak to another customer service person. By the way, both women in the store had an attitude. I did not take the number from her but I did call the 800 number on my own. Of course, they took my complaint and reiterated the same nonsense that the store told me. I have worked in retail for many years. Macy's, and Pier One do not treat their customers in the same shameful way that Target did to me today. It made absolutely no sense that I could not exchange my item for a more expensive one.

Since there was not a resolution to my problem, I am a very unhappy customer.

Rachel of Cheektowaga, NY April 8, 2009

Rachel of Cheektowaga NY (04/08/09)
Tonight I went to my local Target, intending on returning some unneeded items. In the past two weeks, I have spent around 600 at this and one other Target. The amount of the total return was 130. It included several different items such as some Tag reading books and extra cleaning items. Now, I shop regularly at Target. I am aware that the back of the receipt states it is needed for a return. I also know that a sign posted at every customer service counter at every Target states they can use your credit card to look up any item you purchase. I have made returns before using my credit card.

On this particular night, however, that policy was not true. The cashier at the counter ran my card through the machine, scanned most of the items, and told me they had been found on the card. She then stupidly hit the restart button on the computer. This crashed the computer, and lost the return I had attempted to do. She then proceeded to another computer. When she ran my card through again, and scanned some of the items, she said they were not found on the card. She had just found them on the other computer! She then called her manager, who told her to call refund authorization.

I stood there for 35 minutes while she spoke with someone at the authorization center. She was told they could not help her. I then asked to speak to the store manager. He came over, and spoke with me for ten minutes, and gave me the runaround. Basically, they couldn't help me. I could try coming back tomorrow (according to the store manager)to try to return those items again. Why would I want to drive back to a store that couldn't help me the first time? Why would I spend more money on gas, when I was trying to get my money back? Now, the part that bothers me about the situation is 1) the cashier found the items on the card the first time, and 2) the whole situation was her fault.

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