Target - Returns & Exchanges

Heather of Wilmington, NC June 3, 2009

My daughter received a dora bathing suit today, 6/3/09. However she got the wrong size. I took the suit and the gift receipt to Target to exchange it for the right size today, 6/03/09, at 1:30 pm. I was told becuse the suit was purchased the same day I was trying to exchange it that I needed to come back on 6/4/09 or go get the original recepit for an exchange today, 6/3/09. What good is a gift recept if you can not use it. The gift recepit tells you it is good for 90 days toward a gift card and nothing else. I wasted my time and gas to go across town. I had to buy another dora swim suit so my 3 year old could go swimming. Now I have 2 suits and one dosen't fit. What good is a gift receipt you can not use the day it is issued. The manager would have done it with the credit card number or originial receipt number, but not my gift recepit. I don't get it.

Lew of Winterville, GA May 30, 2009

My wife purchased two t-shirts today, when she got home she realized they didn't fit as well as she thought and went back to exchange them. In the process the receipt flew out of the bag and out of the car. When she tried to exchange the shirts at the store, the clerk would only give her the "sale" price of the shirts towards the "purchase" of the same shirts but larger size! Apparently a few weeks earlier those shirts cost 8, now they are 10.

She ended up having to pay 2 for each shirt (2 shirts) to just exchange them! So her shirts, that were once on sale for 8, originally she paid 10, ended up costing her 12 each. Target just stole 4 from us. Had I been there I would have spoken to a manager.

Risa of Cooper City, FL May 30, 2009

Received three small gifts for our one year old daughter's first birthday, all clothing items, all under 10, all too small. Was not provided gift receipts for any of the items. Attempted an exchange, was refused because we did not have any receipts. We had this problem in the past with Target, over a year ago, regarding a 15 hair dryer.

We are now committed to taking our business elsewhere, which is unfortunate for Target, as we have spent thousands and thousands of dollars at their store in the past year, preparing for the birth of our first child. Fortunately for us, a competitor is located only blocks from our house, and they happily offer store credit. Good, honest customers should not be penalized for the actions of a few.

C. of Warner Robins, GA May 29, 2009

I am a frequent Target customer, spending upwards of 500 there a month. I went to the store today - not only to do quite a bit of shopping, but also to return a few items, including a (new) book. I was told that the book could not be returned as that is there policy. I am not talking about a dated newspaper or magazine, but a BOOK. I was told this was a policy that had been in effect for quite some time - but it is not noted ANYWHERE in the store - either in the customer service center or in the book department. I questioned this as I buy many books at Target - many as gifts and am given GIFT RECEIPTS for these books. Why would I be given a gift receipt for an item that is not-returnable - and why am I never told that these items cannot be returned?

When I pressed further and asked for a manger - Lacy was summoned. She was rude and had no answer when I questioned this policy. She said that sometimes a book will be taken back if it's THE DAY AFTER the book was bought. Still an odd response. Too bad for me the book was bought two weeks ago. I left the store with my NEW book - and called customer service. The person on the line (Betty) questioned this policy coming from a Target store, and I waited on the line while she called the store and spoke to LACY.

The response from Lacy was that she didn't think the book looked new so wasn't going to return it. This was a pristine book - all stickers attached, cover clean without any marks or creases. It was a special edition and had "rough" end pages...an effect made on purpose. This was a brand new book. The woman at customer service said they alwasy believe what their employees say and therefore implied I was lying. At this point she could also not tell me anything about the "no return book policy" and if in fact it is a company policy and when it was enacted. At this point it was no longer about the 10 book but the way I was treated as a customer.

I went back into the store and picked 10 books of the shelf of the book department. I took the first 10 I saw - all books at the top of their piles - all had bent covers that were warped with corners and pages bent. I took them to the customer service dest and asked to speak to Lacy, who refused to come and talk to me (nice manager there- great example to her employees). Another associate came to the desk - she was new and I had never seen her before.

I showed her the books and asked her if they looked brand new - she said no. Then I showed her my book - which I will admit had 3 other new books on top of it at my house for 2 weeks (yes, I kept those books - instead of this one) so the cover was nice and flat on mine. I then said that if I were to buy one of those books - walk out the door and directly back in to the store -would I be able to return the book or would it be "policy" to not return a "used" book? She said nothing and retured my book.

I called customer service back and was treated extremely poorly once they opened my "file" and saw I had called to complain about Lacy and their store policy once today already. Needless to say I did not buy anything at that store today and will now drive to Macon to find another Target or better yet, spend my money elsewhere in town. I have never been treated so poorly where I am a regular customer, and at a store where so many employees know me so well because I shop there so frequently. With employees like Lacy,this store will lose more and more customers. This has been a very sad and disappointing day for me.

Ron of Spartanburg, SK May 5, 2009

Two weeks ago around 4/15/09. items of over 150 for our expectant child. One was a Fisher Price monitor. My child was born on 5/2/09. Tried using the monitor when we came home. It did not work properly. Went to the Spartanburg, SC store to exchange for a more expensive monitor, did not want to return it for money back. Did not have the receipt. Was told that since the monitor cost 37.99 and the limit to exchange with out a recept was 35.00, they could not exchange it. Then was advised that their policy was changing in three days to up the limit to a 75.00 with out receipt. So I was told to leave and come back in three days.

When I asked what I was to do for a monitor for my 3 day old infant, I was told that was my problem, not theirs. I was given the number for the district manager, spoke to his admin, of course she said the system would not let them exchange the monitor, but I could call guest services and they might override it. Placed that call and after speaking to 4 people was told I was wasting my time and they could not help me. Was advised would send my complaint to the executives offices, but I would not get a response back from them.

h. of anahuac , TX May 2, 2009

I am an employee at a Target store. I work at the guest service desk. I believe that our return policy is a little nuts. Even after the hurricane we went through here last year in galveston, the refund authorization people told us there was nothing they could do for us even to help people who lost everything. Now, if they even could make exceptions, think of how much money they would lose if they made exceptions for everyone. I am not sure how I should feel about anything Target does for me or anyone else. All I know is, when you come into the store please dont yell at us, there is NOTHING we can do for you and it is not our fault. :)

Kim of Barrington, NH April 30, 2009

My elderly mother on social security bought my son a Guitar Hero world tour for his xbox 360 for Christmas 2008. The price was 99.99. He also received this xbox for christmas. My son ended up getting 2 guitar hero's..the other one being the one with 2 guitars from his other grandparents. My mother lives in Indiana and was visiting at the time of purchase which was from the Somersworth NH store. I finally (April) got the receipt from her to return it. Unfortunately the receipt has EXPIRED?? I have never heard of such a thing. I have the receipt and I have the unopened 99.99 guitar hero. I called the store and they said there was nothing they could do for me. Store policy says it needs to be returned in 90 days. Like I said my mother is elderly and I personally have never seen the 90 day return policy signs. So the rude customer service rep gave me the 800 number to call for customer relations. Again..nothing they can do for me. How can that be legal? I have an unopened purchase AND the receipt. I asked the service rep at customer relations for a manager and she REFUSED to give me one. She said she was the supervisor and she would "log" my complaint but it wouldn't go any further than being "logged". I will never shop at target again. My sister in law is registered there for her baby shower and she will unregister. Does anyone know of anything else I can do?? I will send my mother the 100..she is on a fixed income but how can they get away with this??

R of amherst, NY April 28, 2009

Wife Bought makeup under 10 at Target. Tried returning it without a receipt and it had been purchased within 10 days on credit card. No in store credit nothing. She said no more target. I called up their customer service to see if it could help change their policy. Got a man in India who just did not understand the way we speak English hear in America (at least the majority with school equivalencies of a sixth grader).

This policy will drive them out of business since my wife took it to "another" non target store where they happily exchanged the product. The "other" store said no receipt required for anything under 10. Not sure how it works but I'm sure they will eat the cost difference on 10, but make out like bandits on future items to be purchased.

tonny of bear, DE April 24, 2009

i was returning unused window dressing that i purchased 1/1/2009. I tried to return them 3/2009 without the reciept and was told that i needed the reciept to recieved full refund. i located my reciept weeks later that had expired and was told that they not able to make the return cause the reciept i had was no good.

I called their Corperate Office and was told it nothing they could do cause the reciept had expired even thought i tried to return the curtains with in the 90 days period. Target could have look up the reciept last month using my credit card which was not offered and is their store policy for customer. the fact i tried to return the curtains before the reciept expired i should have been allow to exchange and or return the idems.

Robert of Baraboo, WI April 24, 2009

We recently spent 200 at target in Minneapolis MN on 4/19/09. My wife chose to eturn a pair of shoes she purchased, unused, still hooked together with tag. Our chech was electronically processed (ACH) the next day, we go for a refund 4 days later and can not get our 33.00, My wife works at the bank were the check cleared, they have their money but we can not get it back for eight days. We can take a gift card and come back later and get the cash, great we live an hour away-good thing gas is cheap.

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