Target - Returns & Exchanges

Bob of La Verne, CA June 5, 2008

Bob of La Verne CA (06/05/08)
I received two copies of the same Blu-Ray disc for my birthday. One of them had a Target sticker mentioning a 90-day return policy. I had no gift receipt, but since I had other shopping to do there, I just figured I would get a store credit. Every major department store does this, so I incorrectly assumed Target would as well. I was wrong. Because the disc cost more than 20, they said there was nothing they could do without a gift receipt, and suggested I be so tacky as to go back to the person who gave it to me and ask for the receipt.

I mentioned that the disc had a sticker proving that it came from Target, at which point the manager hinted that perhaps I, a 50-year-old professional, might have counterfeited the sticker to make an extra few bucks on a disc I had stolen or purchased elsewhere. I gave them the DVD (what am I going to do with it?) and walked out.

The sad thing is that big stores like Target drove small businesses out of every town in America with lower prices and liberal return policies. Now that they have succeeded at this, they are going to start treating their customers [poorly]. Enjoy your greed, Target. I have a Wal-Mart, Costco, and Sam's Club within easy driving distance. Not necessarily better choices, but a fair return policy is a competitive advantage, and the message needs to be sent.

Katie of Tallahassee, FL June 5, 2008

Katie of Tallahassee FL (06/05/08)
My husband and I registered at Target. BIG MISTAKE! The return policy is horrible. After the wedding we were going thru our presents and got 3 of the same clock. We thought no problem we can return them and get a store credit to get something on our registry we didnt receive.

We went to customer service and they were so rude about it. They said they cant issue a store credit or refund because we didnt have a receipt. Our guest didnt keep the receipt. My husband and I brought target business and they treat us like we were a nuisance and should have known to ask for receipts. I guess I needed to include it on the invitation. We tell brides to be to steer clear of target. I wish we did.

James of Elkridge, MD June 2, 2008

James of Elkridge MD (06/02/08)
Target has a very strict return and exchange policy. When attempting to exchange a shirt I purchased for a larger size I was told they could only return the shirt and then I could purchase a new one. The problem is that I did not bother to keep my receipt so in order to return the shirt Target was not willing to offer me the full amount I had paid. Here I am a few dollars poorer with the same shirt I had purchased earlier only in a larger size.

Dianne of Coarsegold, CA June 1, 2008

Dianne of Coarsegold CA (06/01/08)
Club Wed-bad idea, don't do it or you will regret it. Target's return policy stinks! Am I really suppose to ask my wedding guests to please include a gift receipt. Great idea, I would have had the DJ make that announcement if I had known Target does not trust us. Why would Target refuse to allow you to return a gift without a receipt for store credit unless the gift is less than 20. Maybe my friends are too affluent to shop at Target. It's a trust thing and now I don't trust Target. I beginning to rethink my Wal Mart shopping policy since I will no longer darken the doors at Target.

No return on any merchandise over 20. Now there are 3 crock pots and 4 food processors up for sale on Craig's list.

Tom of Missoula, MT June 1, 2008

Tom of Missoula MT (06/01/08)
My wife and I registered at Target because of how easy it was we liked to shop there at the time. After the wedding we went on our honeymoon and immediatly upon our return we moved. Most of our wedding gifts had to stay in storage while we were waiting for our new house to be finished and once we did move in, it took us a while to get settled. Once we got things moved in we got all of our return items (most of which were duplicate gifts) and our gift cards together and were planning a big day of shopping. Once we got there we found out that we were not going to be able to return ANY of our duplicate gifts because we didn't have gift receipts and we were past 90 days of purchase for most of them. All that we wanted with these was store credit so that we could combine it with our gift cards and really get some things we wanted.

The clerks, store manager, and regional operations people that I talked to were all extremely unhelpfull and told me that there was absolutely nothing that they could do for me and went as far as to say that it was my friends and family's fault for not giving us the gift receipts. We had gifts from several other stores, all of which were very helpful and went out of there way to accomodate us. The thing that upsets me the most is that we did Target a big favor by choosing them for our wedding registry. Then when it came to be their turn to help us they were horrible to work with and they really screwed us over. I haven't set foot in there since and hope to never go in one again.

We were stuck with over 300 worth of gifts that we don't need or that we have two of.

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