Target - Returns & Exchanges

Kathryn of Lake Jackson, TX June 19, 2008

Kathryn of Lake Jackson TX (06/19/08)
My son bought a portable baby swing at Target that didn't work. I said I would take it back for him since he was flying out of town the next day. When he bought it, he tore off the bottom of the receipt that had the gift receipt attached to it and threw it away at the store before leaving. About 36 hours later I brought the Original Receipt and the Defective Swing for a refund. They informed me the item had already been refunded the day before. They could not see the impossibility of that statement. Upon checking, the gift receipt from the garbage was used for the refund.

They refused to do anything for me. Now I have a defective product that I can not even give to charity and they seem to have a employee scam going on, since the refund could not have involved the product since I still have the worthless product. I reported this scam to the corporate office and they said the money has been refunded and there is nothing they can do. How about honor their return policy and treat ME like the honest citizen instead of the criminal? I am going to make sure everyone knows what a risk they are taking when shopping at this store!

Loss of 43.29 plus over an hour of my time and prolonged increase of blood pressure.

Linda of Woodbury, MN June 17, 2008

Linda of Woodbury MN (06/17/08)
Target's return policies are absurd. We completed our baby registry at Target. Most gift givers shopped at Target but many people did not know that they had to show the registry to the checker and have the purchase associated with it. Thus, when we needed to return items we ran into Target's exhaustive policy about returns/exchanges only with a receipt OR worst case, two returns allowed pe calendar year for a total of 20. per return per individual ID. In this day and age, only 40 per year? They say this is due to the amount of shoplifting that occurs! Target customers should not be punished for the way that gift givers purchase items. Many of the items we were given are sold only at Target, yet we have no way to return/exchange them. I just called Target again today and Guest Relations reps only follow their script and refuse to help. They make the comments available to management, they say...

Money can be tight when raising a family. If only we could exchange these 'Target only' items for something our baby can use. NO way, says Target. Target is profiting well from their incredibly tight return policies. The returns dept. assures us that the policies will be tightening further in the near future!!

Michael of Wheat Ridge, CO June 16, 2008

Michael of Wheat Ridge CO (06/16/08)
Well today is my birthday and my kids thought they were doing an awesome thing by purchasing a electronic drum set for there dad. The drums were purchased around 250.00 and when I set it up one of the drum heads did not respond nor did a pedal. I did some research on this product and its [expletive]. My kids paid cash since I 15 year old can not have a checking account or a credit card.

We went to return it at Target and they said they can get us the manufacturer and I told them that I can't believe they themselves wont stand by the product they sell. I was told there was nothing anybody could do. So now we are stuck with a piece of junk that Target got #250 for. Well they now lost me and my family as a customer. I did buy my clothes/food/products there. Goodbye Target!

We lost #250.00 due to an issue that my children can not understand. If a individual sold me this product they themselves would have responsibilities or would be charged with fraud.

Cynthia of Allentown, PA June 15, 2008

Cynthia of Allentown PA (06/15/08)
My Mother purchased clothes for her great granddaughter in the beginning of spring for her birthday. When she gave the clothes to her in May on her birthday they did not fit. She could not return them because the 90 days had expired. They would not even issue a gift card which is what my Mother wanted. The customer service person was rude and obnoxious to my Mother with her great granddaughter standing right there. All the tags were on the merchandise and none were worn. So she is out 75.

A call to the store left me baffled at their lack of customer service. The woman who answered the phone was rude to me when she found out I wanted to speak with a manager because I had a complaint about one of their employees. I was hung up on twice. When I called back the same person answered with an attitude when she recognised my voice. She was reluctant to even connect me.

The store manager was no help what so ever. In this day of economic tightening you woulod think they would want customers to shop there. They lost several customers because we are spreading the word on how we were treated by more than one person on that stores staff. It was a valuable lesson in how to treat people that her great granddaughter saw that day. The store manager did not even care that they were treated with such disrespect.

William of Columbus, OH June 11, 2008

William of Columbus OH (06/11/08)
I purchased a Dirt Devil vacuum at a local Target store on 02.28.08. This vacuum, although it works well, breaks belts about once a week. I have had other vacuums over the past 30 years that I or my wife have used in exactly the same way and with the same frequency, and we have never had this problem. When it broke its most recent belt the other day, I decided to return it. What I would like is another vacuum, or to be reimbursed for the cost of the vacuum I bought only 3.5 months ago, which is nearly useless.

Unfortunately, Target has refused to allow me to return or exchange it, because we are 2 weeks past the 90 day limit on their receipt. This is a mistake on Target's part, because I will never buy anything that costs more than a few dollars from Target again, I will avoid shopping at Target whenever possible, and I will also make sure my friends are aware of the inflexibility of Target's return policy. Target's policy of never making an exception is counterproductive and unsupportable. Other major retail chains are willing to extend themselves on occasion to retain the loyalty of their customers, in consideration of past business and in the interest of potential future business.

I'm out 85.39, and I have a nearly useless vacuum which I must now replace.

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