Target - Returns & Exchanges

Penny of Brooklyn, NY July 13, 2008

Penny of Brooklyn NY (07/13/08)
On May 29, 2008, I bought my daughter a pair of Isaac Mizrahi For Target sandals. Both shoes quickly developed holes in the bottom of the soles, all the way through. They are made out of cardboard, even though the bottom of the soles say they are leather. I took them back to the store today, but they would not give me a refund. I believe that shoes should last longer than a few weeks, and that when the bottom of the shoe claims it's leather, then it certainly ought to be leather, and not cardboard. I feel that Target is committing a fraud by selling these defective shoes, and I want my money back.

I wasted my money on shoes that were not really leather, but cardboard. My daughter hurt her feet walking in shoes that were developing holes.

Stan of Gainesville, VA June 29, 2008

Stan of Gainesville VA (06/29/08)
I purchased two 16x20 air filters from the Target in Gainesville Va. at the Gateway shopping center within the last couple months. On Sunday 6/29 I went to replace my filter in my unit and noticed the two I had was the wrong size. I purchased them from Target up the street from my home which is at the gateway center. I didn't keep my reciept thinking I had purchased the correct ones which I have for the past 4 years since buying my home. I brought the filters back to exchange for the same type just a different size. I didn't think it would be an issue because I know they are the same price 16.19. I needed a 20x25x1 not a 16x20x1.

Since I didn't have my reciept the store wanted to charge me an additional 2 for the exchange since I didn't have my reciept. They could scann the merchandise to see it came from them, package never been open, etc. I'm getting the same product just a different size. They call the LOD and he said no because of no reciept and gives me a 800 number when I ask for his supervisor. I asked for the regionals name which he refused to give along with his last name, stating it was against policy to give out that info. I called the 800 number and they wanted my full name with spelling which the store wouldn't give out, my address phone number and e-mail address which I feel is discrimmination that I can give him all that info but it's against policy for the store associate to give me his last name.

He wouldn't accommadate me over two dollars so I asked for his supervisor and the name of the person in charge of customer service for the coorporation and they said they couldn't give that out. Again they have all my info. If I was exchanging the item for a different item maybe I would understand but I wanted to exchange it for the same item just a different size. What happened to customer service and common sense? Who do I need to speak to to make the exchange?

Emily of Fairburn, GA June 25, 2008

Emily of Fairburn, GA (06/25/08)
I purchsed items with a check on 6/20/08 returned a couple of the items for a cash refund and the store refuses to refund me cash. I read the information on the back of my receipt and there was nothing indicating a waiting period for check returns. I checked my bank to see if the check cleared and to my surprise it cleared the same day I made my purchases on 6/20. The receipt stated that they use e-check, which operates much like my debit card.

I asked the clerk in the store if it was possible to get the refund credited to my debit card which is the same account the check was written from, but to no avail. The customer service person and the supervisor both kept telling me that they have guidelines which I don't have a problem following if I can see them in writing or displayed in the store. 

I really need someone to tell me how is it justified or is it even legal for Target to deduct their money from my bank account immediately and make me wait at least 8-10 days before I can get a refund when such a policy is not displayed in the store nor on their receipts.

Arlynn of Lawrenceville, GA June 25, 2008

Arlynn of Lawrenceville, GA (06/25/08)
In early 2008 my fianc & I opened our wedding registry at www.target.com. There, we registered for more than 70 items available at any Target location, or on their retail website. By opening a registry at Target we encouraged our friends and family to shop there, not only for our wedding gifts, but also for themselves.

8 days after the wedding ceremony & celebration, and only 2 days after returning from our honeymoon we gathered all of the extra or unnecessary items, originally purchased from Target, and took them to the Target store. We were hoping to return these extra, or unnecessary items and exchange them for Target store credit with which we could purchase other, previously uppurcased items off of our wedding registry.

After a friendly greeting and explanation of our intentions we were informed that only a few of the items brought with us that day would be refundable for two reasons. First, any items that were over 20 and without a receipt, were not acceptable - not for a store credit, not for any type of restocking fee - NOTHING. Next, we had two items that had gift receipts that were more than 90 days old. Because these items were over 20 & were accompanied by receipts more than 90 days old, they were not to be accepted by Target AT ALL.

I explained that we received these gifts one week ago at our wedding, on May 30th, 2008 (date listed within the Target system on our registry). I asked how it could be possible that our guests could purchase these items early, include a gift receipt & the items still be non refundable for a store credit minus any restocking fee? Crystal informed me that our wedding gifts were purchased too early and that although the items are still currently sold, at original prices, through Target, there was nothing she could do about it. She actually encouraged us to go back to our wedding guests, the gift givers of these non-refundable items, and ask for their credit card information, that way she could pull the receipts out of Target's system & see if there was anything we could do.


I informed Crystal that going back to a wedding guest & asking for their credit card information would be extremely rude, not to mention tacky. She suggested that we LIE to our friends and family, tell them their gifts were broken or defective & get their information that way. WOW...!

Linda of Chepachet, RI June 23, 2008

Linda of Chepachet RI (06/23/08)
I purchased an item that did not fit the area I had chosen. (gate) I return to store for refund and I did not have my receipt. They used one of my checks to track purchase they could not find it in the computer.The manager had me wait 11/2 hours for a printout of the transaction, he could not find it. I was told to go to the bank and get a copy of the check front and back and they would give me my cash back.This was another 1/2 hour spent in the bank.I returned to the smithfield store with all needed, and once again they ask for another blank check to put into the register it did not register. With all copies in tow and now deeply embarassed and frustrated I asked for the manager. She returned with another man and the clerk explained the matter and they said they would not give me my cash back.

After all that they requested, and rejected, which I feel was a considerable waste of my time and efforts they issued me a target card. If this is what happens when you make a purchase return I will not encourage any of my friends or family to shop at target. Embarassed, frustrated, and humiliated. I wasted gas, time and money.

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