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Kimberly of Knightdale NC (11/23/08)
I dealt with target on line to buy a scooter for one of my children. It was 9pm on a Saturday night. While ordering I accidently hit two instead of one. Asap I called to inform them of my mistake. This was not even five minutes prior to ordering, I was put on hold, hing up on twice , and was told that sorry they had already been shipped. Are you kidding me? A saturday night at 9pm? I asked to speak to the supervisor, it was not a supervisor , it was someone reading from a script. He was rude and laughed at me telling me it was my mistake and not theirs. I was told I had to take both 200 hundred dollar scooters , and if I wanted to I could carry the 90pound ( I am 100 pounds) scooter to the local store to see if I could get a refund. He then proceeded to hang up on me.
This infurated my husband , he called them back. Another person told him that we could stop payment per our bank. My husband called the bank , he was told the money had already cleared our account!!! This was just 30 minutes later!! I will never shop online with them or at their store. !!!
So I guess I have 430 dollars worth of scooters!!!
Leon of Gastonia NC (11/20/08)
I odred the Bitix seat, the order was confirmed and then Target canceled my order!
Lost a loyal customer. Target refused to do anything to fix the problem. All they said was sorry. A superviosr was supposed to call back but never called. Terrible customer servcie! Maybe it is not Customer service at all!
Melissa of Bridgeport CT (11/19/08)
On 11/16/08 I purchased 2 Car Seats from Target Online that were listed on sale for $42.99 each. The following day I received a confirmation of my orders and when they will be arriving. Two days after the purchase I receieved an e-mail stating, Due to an unexpected error, the following item(s) you have ordered were incorrectly priced at the time of your order. We're sorry, but we are unable to offer this item for the incorrect price.
This is unlawful and dishonest. If an item was listed on sale in a store, the store most, and always does, honor that price. It was Targets mistake and they must stay true to there prices. How is a customer suppose to trust Targets Sale prices again? I have always been a loyal customer and even HAD my baby registry there, but no longer can I trust Target and there policies. I feel that I should still get the 2 car seats for the original sale price.
Target was once a loyal store to shop in. It is now seen as a deceitful and fraudulent store, by me, my friends and family.
Barbara of Saddle Brook NJ (11/18/08)
I placed an order on Target [online] on 11-16 for an item and was told nearly 24 hours later that they could not honor the price as it was a mistake on their website. I could not reply to the email they sent cancelled my order since that site does not accept repsonses. I tried calling their customer service who told me it was my tough luck. I asked to speak to a manager who couldn't access my order number.
This is bait and swithc as far as I am concerned as I spent time surfing their website about the product, did further online surfing before ordering, ordered it in good faith and was told via an unrepliable email that my order was cancelled.
time spent ordering and researching product that they simply cancelled telling me I had to pay anohter $300 to get.
Diane of Stirling NJ (09/13/08)
I was looking to purchase from Target.com Madison Loop Ladder Bookshelf - Antique White. Last week the item was $99 with $36 in shipping - today the item is on special - $139 with no shipping charge. The total cost now is more than before this item was on special - this is an outrage that they put an item on free shipping and raise its price more than the previous shipping charges. I emailed them a complaint and got a form response.
Kara of Davenport IA (09/07/08)
I moved out of my parent's house in May of 2007. I had saved up money to buy furniture, etc. and I found a loveseat and a chair on target.com that I liked and that were in my price range. I ordered these on May 17. When I looked at the estimated time of arrival, the website said it would be June 9th-June 18th. Not ideal, but I figured it was on back order and I would wait it out. Around June 9th I was anxious for my furniture to arrive (having lived in my apt. without furniture for almost a month) and checked the website again.
Since these two items were the only things I've ever ordered off Target.com I thought it would be easy to check the whereabouts. I was mistaken. I clicked on tracking for recent orders. It said I had none. I ended up going to my email and copying and pasting the order number. The website then said the estimated time of arrival was June 31-July 10th. I was LIVID, but I decided against calling customer service. I ended up receiving the couch on June 17th. I then looked at the estimated arrival for the chair. JULY 21-AUGUST 3. I had ordered the chair two months ago! Well, August 3rd came and went and still no chair. I tried to input my order number to look up the tracking and it said it had been too long ago to look up!
I then emailed customer service and they wrote back saying because I used a different email than the one I had on my account, they couldn't answer any of my questions. I copy and pasted my email and sent it from the email address on my Target.com account. I never got a response. I have emailed at least 30 times and have literally sat on hold just as many. I had someone HANG UP on me when they couldn't answer my question. I had another customer service representative tell me that they had no receipt of my order at all, and she asked me if I was sure I had ever even ordered it! After about six months of run around, I gave up. I'm not in a financial bracket to just give up my money, but I don't know what else to do.
The chair cost me 100 dollars, plus tax and the shipping.
Nancy of North Merrick NY (06/23/08)
I purchased a $15 item online with Target. The shipping charge was $6. I was charged sales tax on a $21 subtotal rather than the $15 item. Is this legal?
Florita of Diamond Springs CA (06/06/08)
I had been browsing the website on Target.com. I was looking at stone pizza boards. As I looke at them, I clicked to get the price and system to me to password. I tried to put it in and in error off. I logged off site. I log on. I startig over looking at several sizes of the Stone Pizza boards. I was booted out to my sign on for my email and password. Again, it error off.
I emailed the site. I received an email to call them and they would assist me with my password. I was told by Holly I have two email addresses that are the same with two different passwords. She ask me to give her a password. She indicated I had looked at a book. I said, months ago I was only looking. Then she said, I have corrected your password but the pizza boards you were looking at are now ordered and being shipped. I log on and saw I was being shipped 4 pizza boards at $99. The shipping and the taxes bring the bill over $174.00.
I became very upset and told her I did not want this order I was looking at them. She indicated Target added one click shopping you click you order. I told her I did not order I was stuck because of the password. If I had not called to assist me with the password, the order would of never be placed. Holly generated the order and refused to stop it. She told me I have to allow it to be delivered and refused it by call back the carrier to come and pick it up. I did not want the hassle. I complained again she refused to stop the order and said, all charges will be credited to your card once we receive back the packages.
After this call, I called again and spoke to Jhomar P. who indicated she cannot stop it. Neither of these representatives tried to research or get help with this situation. I was then told I could call the (800) number and they would call and have the package picked up. Frustrated I ended call. I emailed both of the responses on the call. Later that evening, I called asked for a supervisor only to get someone posing as a supervisor. She indicated ordered shipped, I cannot stop it. It on the electric train to the shipping dock.
I was so tired by that time. I told that I do not want to deal with packages and would have them picked up. She indicated second rep Jhomar advised me incorrectly. I would have to call the delivery service and have packages picked up. When they get the return I would have all charges removed from my card. I am so discussed that no there tried to do more. Basically they all patronized me, and did not care. They each followed the script. I now have to deal with this issue and I hoping that you can put something out there that will alert the public regarding this website practices.
I see today there is deliver on its way. Frustrated with customer service not sure how to handle this.
Amy of Raleigh NC (04/06/08)
We needed new chair covers. I found them on Target.com for $14.99 a piece, for a total of $89.94. I was willing to pay shipping, of course, but when I checked out the total came to $136.84! I know tax would be about $6, so that's $40 for shipping 6 short chair covers that weigh less than a lb each. I called their customer service number and was told I should wait until they are having a free shipping special. HA! How can Target get away with this kind of blatant upcharging. Of course I did not buy with that ridiculous shipping price, $40 to ship a package that weighs less than 5lbs total.
Joseph of San Jose CA (02/07/08)
I do a lot of online shopping with Target. I just happened to notice that Target taxes on shipping and handling. Is this legal? Is shipping and handling a taxable service?
Donna of Albany GA (11/23/07)
I ordered from Target.com in error--mine or the site's--4 fireplaces. Called and was told to refuse when delivered. Received the one I wanted. Refused online and UPS. Received refunds for two (plus shipping) Received refund for shipping on the Order for the third, but not the actual cost charged to my Visa of $386.28.
Terrible service. Rob and associates would not listen. Target still owes me $386.28. They will not reply to any of my emails.
Sandra of Annandale VA (08/09/07)
Ordered a chair on-line which after putting together I was unable to get the legs even and since there was about a half of inch difference the chair was wobbly. After spending 60 minutes on trying to correct the problem it then took me time to take the chair apart to put back in the box to send back to Target. While Target was prompt in responding to my complaint there was basically nothing they were going to do for me other then issue me a $10.00 credit to use. The responses were canned and you could tell they were just trying to get rid of me and were done listening to me complain. Since this inferior product took me one hour and thirty minutes to put together and back apart I found it insulting. I feel if a company is going to sell you faulty merchandise then they need to have some type of compensation to make it right. I used to love Target and shopped there frequently but I will not be shopping there anymore.
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