Target Online

ann of new port richey, FL November 19, 2009

I bought furniture online -- after 13 months 3 out of 4 legs on the desk fell off. I contacted target then target.com asking for parts. First they told me they can't help after 90 days(nothing of that info on my order form) -- then they gave me the manufacturer name in Thailand -- I sbumiited on that site -- no answer as I expected. First -- how can they hide behind this 90 days -- but not put it in writing. Second -- how can they sell furniture that falls apart jsut over one year? When I submitted to their customer service online form -- I clearly got an offshored answer -- couldnt even spell my name (my FIRST NAME which has a total of 3 letters in it) correctly!

Amy of Ringwod, NJ November 18, 2009

Not sure if this is bait and switch. Target issues 'Holiday Toy Sale' Catalog w/coupons. Item on pg.26, big plastic kitchen, 'Step2 Lifestyle New Traditions Kitchen' has a 20 off coupon. No waiver language or warning - none of the stores have inventory control to track when item will be in stock or delivered, you must call and hope info. you receive is correct. No warning in catalog that item is NOT avail.on line. No warning in catalog that you cannot get a 'rain check' if out of stock. 3 Stores out of stock, no ideas on delivery,etc. Not avail.on line and website doesn't tell you that and website tells you, 'no such item'.

So, they are advertising a sale for an item that they are out of stock on and cannot tell you when they will get it in stock, coupon tells you to buy it on line and website tells you, 'no such item'. Website support staff tells you via phone, must buy in store.

Frustrating but not sure if this is 'bait and switch' as they then redirect you to larger, more expensive plastic kitchens. No inventory control in place and no coordination between catalog, stores or website. Hmm. Worth investigating? Not sure. Frustration. Did not stock in stores, on line the toy that they advertised and offered a coupon for. Offered me a more expensive toy. I bought a more expensive plastic kitchen from other toy store.

I don't seek personal remedy merely Target being made aware that they are showing a sale item that they do not stock, can't control deliveries/inventory and directing us to shop on line when that item is not avail.on line. Thanks.

JEAN of BROOKSVILLE, FL November 13, 2009

I ordered Hanna Montana 2 DVD game over the internet and got Hannah Montana 2 edition instead. If I wanted that game I could have gotten it in the store and not have to pay S&H charges. It is a Xmas present for my granddaughter. This is not the game she wanted. What do I need to get this corrected?

diane of eden prairie, MN September 1, 2009

I tried to return 3 rugs I had ordered on line...When you order on line Target does not sent a receipt!...I assumed since I had put them on my credit card they could look up the transaction...NO They would not take back the rugs until I came up with a receipt..One rug they even told me did not come from target.It did. I had saved some of the emails of purchases..They finally took them back after several trips to the store. I have heard many complaints when I mention this to people...Make sure you file a complaint with the BBB also.

Mary of santa Rosa, CA August 3, 2009

I purchased two sylvania tv/dvd combos online for my 88 year old mother. She decided about two hours later that she did not want the items because their delivery date was estimated to be Aug. 10-12. Originally we thought that it was to be delivered on Aug. 5th while I would still be in Phoenix. I learned of this when 2-3hrs after I completed the purchase so I attempted to cancel the order. I tried to do this online in my account page but was unable to do this. So I called the above customer service number, the agent told me that it was impossible to cancel as the item was in the process of being shipped. however the item was coming up on my page as not yet shipped. After speaking to 4 agents only 1 supvervisor who said they would transfer me to their supv. but instead hung up I was told that I would have to refuse the item when it was being delivered or if I missed the delivery I could return the 2 tvs to a store and after they received the items they would credit my account. This is unacceptable to me, I should not have to wait for 9 days to have a credit on my visa account and have to inconvienced my 88 year old mother with the responsibility of returning the item to a Target store, or have to stand by and wait for a delivery from a UPS person. I explained that this policy punished the consumer in every way.

JAMES of FLEETWOOD, NY June 16, 2009

My wife purchased a patio set through target.com and the shipment came at various times. When we finally received the whole set I took everything out of the boxes to find that all the hardware was missing to assemble the table. I called the company at least two and half weeks ago and was told that the screws were sent out about two weeks ago.

I am still waiting for the shipment and the table is laying against the wall in the back of the house; useless. We needed this item initially for our daughter's end of the school year party, which we held last weekend. If we do not receive these screws soon we will have to haul the entire set to Target, find a new patio set, and start the whole process over.

Josephine of Palm Harbor, FL June 11, 2009

May 2009- Ordered the Alexander patio set and 2 matching swivel rockers. The rockers arrived dusty, chipped and the seat portion was ripped. Complained and was given 2 new chairs. Table and 4 chairs arrived and the chairs were intact but the table had a serious defect in the rim surrounding the plexiglass top. This crack will eventually open up and deem the table useless. They gave me a paltry 60.00 credit. Never again will I deal with Target.

Stacey of Berlin, NJ April 21, 2009

Back at the beginning of April I wanted to purchase an outdoor patio set. I saw a really nice one at Target that I liked but knew it would never fit in my car. I went home to order it online. I went to the site and wow... patio sets were listed as a promotion with "free shipping" and "spend 125 get 15%" off. I was excited. I added all the items I wanted into my cart and went to click check out. I got to the check out and 150 shipping cost was added.

I was confused so I called the customer support where I had an individual explain that it was only select patio sets in the free shipping promotion. He talked to me like I was stupid and direct me to the *special exclusions page and pointed out at the top that there was a section that would show a promotion if it was available. He said any item you click on will show its individual promotion in the upper right hand corner when you go to the product page. I said ok, thank you. I did not order my item online because I thought 150 shipping was rediculious. I borrowed someone's truck an purchased the item from my local store. Fast forward to April 19. I went to the local store for a book. They were sold out of the book. I went home and clicked on the website and found the book I was looking for. In the upper right corner of the product item page it showed "spend 50 receive free shipping". I continued to purchase a few other items until I reached a few dollars over the 50. I check out. The next day I get the email confirmation and see that I was charged 10 in shipping. Wow 20% shipping charge and it said free shipping for orders over 50. I went back and checked to make sure every item had the "spend 50 receive free shipping" in the right hand corner like my friend a few weeks early pointed out to me. Sure enough each item had the promotion. I sent an email to customer service asking why my free shipping was not applied. The next day I received a message back thanking me for finding a Technical Error on their website. The reply stated that books come from amazon and should not have had the promotion. The technical team would look into fixing the problem. I was definitely not happy with them telling me basically oh well, we messed up, you must now pay. I called and talked to a customer service rep. He made me go to the site and showed me the same right hand corner promotion section. He also spoke to me like I was an idiot. I mentioned that the item had the promotion in the section. He put me on hold. When he came back he said that amazon products do not qualify. He found a different section that mentioned amazon products not qualifying.

I said well this is false advertisement and he claimed it was a Technical error. I was put on hold for 20 mins. His manager Subrina then got on the phone. She was just as helpless. She gave me the same story. Her manager Marsha J then got on the phone. She said that she is sorry that but it is a technical error and there is nothing she can do about it. I completely disagree. this is FALSE ADVERTISEMENT. I can't believe how horrible a store a large and well known as Target would treat their customers so poorly. I have recently moved into a new house and I have spent a huge amount of money on online purchases and catalogue orders in the past 2 months. no other experience has been as poor as the customer service I have received from Target. Its ashame how 1 horrible online experience can change a person's view of an entire store. I use to visit my local Target at least weekly. I'm gonna have to find a new place to shop.

Kristy of Maple, NC April 16, 2009

Kristy of Maple NC (04/16/09)
I ordered a necklace online in February to be sent by the beginning of March for a birthday gift to a family member. They never received it and I cancelled my order and requested a gift card be sent in place to the gift receipient. She still has not received it and no one is contacting me to let me know what is going on with the refund.

I am out 60 for an item that Target refuses to accect responsibility or even take care of the situation. I paid for goods and never received them after a month! It has been almost 2 months now and nothing!

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