Target Online

I am writing to express my disappointment with Target. Although I was born and raised in Orlando, Florida, I have been living overseas since February 2010, partly in Afghanistan and partly in Kosovo. Living with minimal has been quite a lifestyle change. However, this was a choice that I decided to make thus this is why I am still living overseas. Prior to my decision to temporarily live overseas, I was living a normal life in Orlando, Florida. As you know, you have many stores in the Central Florida area. Target has always been my go-to store for shopping. I have always loved the service, the layout or the store, the cleanliness, and of course, the products. Therefore, when I found out I was pregnant, I decided to use Target.com for my registry.

Due to my experience of living overseas, I am aware of the shipping restrictions thus I decided to make my registry and call Target.com and ensure that the products on my registry are able to be shipped to my current APO address. Thankfully, the crib, mattress, clothing, bottles, etc. could all be shipped. So, I finished preparing my registry and sent it out to my friends and family back home in the states. On April 5th, my mother purchased the Graco Lauren Classic Convertible Crib and the Million Dollar Baby Twilight Mattress from my registry and had it shipped to my APO address listed on my registry. On May 1st, I received my mattress and was expecting my crib to follow any day thereafter. Two weeks went by and I had yet to receive anything else from Target. So, I decided to give them a call and find out the status and how we can resolve this problem.

I was told that my order confirmation states that the crib time frame is until May 21st therefore I must wait until May 21st before anything can be done to move forward. So, although this did not make me happy, I understand why I needed to wait, so I did. On May 21st, I called and spoke with a representative gave her the reference number of my issue and expressed my concern. She informed me that although my order confirmation states that the crib should arrive by May 21st, I had to wait until May 24th in order for them to issue me a refund and re-ship another crib. When I asked the reason for this, she informed me that this was policy. However, my order confirmation states that May 21st was the last day I needed to wait. Not to mention, the previous representative informed me that May 21st was how long I needed to wait. She did not mention this policy of waiting three days after the last shipping date. Had I known about this additional three days the first time I called, I would have requested a refund and purchased a crib online elsewhere.

I should not have to wait three more days. My order confirmation states that I am to receive my crib by May 21st. Target should have refunded and re-shipped that same day, no questions asked. Instead, I was offered a measly $15 gift card for the hassle that I am experiencing. This was a slap in the face. I explained to her that I do not want a gift card, I want a crib. After a 20-minute conversation, she provided zero results and I am left waiting three more days for a crib. Calling Target and speaking with someone should have left me feeling like everything was going to be okay, yet I got off the phone with them feeling even more frustrated than before I made the call. The reason I am very disappointed is because I am due to deliver on June 25th and I was told that I now have to wait until May 24th until I will be issued a refund and new crib will be shipped. This leaves four weeks for me to get my crib, which provides no guarantees.

If the second crib is shipped on the 24th and takes as long as the first crib (never arriving at all or arriving six weeks after the original ship date) then I will not have a crib for my child. However, Target is not concerned with that. They have to follow some policy that was not mentioned in my initial call and is not mentioned anywhere on my order confirmation or Target's website. So as you can imagine, I am very discouraged by this answer from Target's management team since I might not have a crib for my newborn baby. I am living in Kosovo which is a poverty-stricken country and I am not able to buy a crib here. I do not trust the manufacturing nor do I like the expensive prices of the cribs. They are triple the amount of the crib that I have on my registry, not to mention, I will have to purchase another mattress since I have one sitting in my baby's room.

Prior to me putting the crib on the registry, I called Target.com and ensured that the very crib on my baby registry is able to be shipped to my address. In addition, I was home in March for 35 days and I could have purchased a crib and had it shipped from the States. However, I found no need for it as I was confident that Target would ship all of my items listed on my registry as I was told they would. It is unfortunate, however this experience has forced me to stop shopping at Target. The service I received about my crib was very unappealing. Target did not solve my problem; they just made me wait longer. This is unacceptable. I will be sure to end my Target shopping days and I will be sure to spread the word in the community. It's unfortunate it had to be this way, but I have been extremely let down by Target.

Fraudulent advertising, bait and switch shipment - I ordered a product online on April 20-12 which showed "in Stock" at the Target online store. With this order, I was promised a receipt date of April 25-27. With this commitment from Target, I didn't request any improved/express delivery date. I could still complete work that I had contracted with my customer if this receipt was accurate, little did I know it was totally not so!

I called Target online service on April 26 after tracking my order to see that it had not yet shipped as promised per the original confirmation. Also, after checking the same product online as if newly purchasing this item to see that target inventory indicated in stock still. My first call to customer service resulted in being hung up on by the rep. This occurred after discussion related to my not understanding why my purchase had not shipped yet, when Target systems still indicated in stock. There was no effort to express my order. To the contrary, I was informed that I would have to wait up to two weeks before I could receive my order. At this time, I requested to speak with the supervisor several times, requested refund to my card and cancellation of my order several times without resolve of any kind and then hung up on by your rep.

The second call again on April 27-12 to CS, I spoke again with another rep. I was informed product was in stock and would be shipped out April-28-12 and I would receive no later than Tuesday, May 1-12. However, on Saturday April 28th, instead of receiving in my email that my product had shipped as promised by the rep from the second phone call, I received notice that I would have to wait until May 11-12. Even though when looking online as if a new purchase, their system indicated that the item was in stock and I could receive it as soon as 5-1-12 with express delivery option.

For the past four days, I have gone back online as if I were going to place an order and their system indicate that the product continues to be in stock and I can receive it as soon as the next day. This is ridiculous! Target online is baiting the customer by indicating falsely that this product is in stock when it actually is not, in order to gain orders for product that they falsely claim to have in stock. Further, Target online fails to uphold their commitment date to ship the product for committed customer receipt date. Also, at the same time refuses to resolve the issue through refund.

Target online systems are deceiving and fraudulent. Target deceives the buyer by stating that they have product in stock in order to obtain my hard earned dollar when they don't have the item in stock at all! Then their system make return of the credit hold on my credit card impossible to obtain. Their system fail in every way to provide any pertinent complaint as they severely limit any type of complaint from entering their system electronically. Then the customer service reps, if you can contact one who isn't rude or can understand the spoken English language, are then totally unable to assist in any way to possibly resolve the issue respectfully. Their system refuse to extend a refund because the order is already in their system and their system will not honor its own product and receipt commitment to their customer.

In summary, I find these practices and service appalling at best. The information given me from the online systems to the direct conversations with their telephone customer service reps is not justified, false informing, fraudulent and bait and switch as per the date promised. I demand either full refund of the hold on my credit card for the funds toward this product so I can shop elsewhere or express shipment with receipt by 5-1-12. Also, a written apology for this awful customer service and dishonest treatment as well as the corrective and preventive actions taken so other current and future customers do not have to be deceived in the same way would be appreciated.

Well, I ordered 20 units of vitamins and only received 15 from Target.com. I received an email saying the 5 is on back order. So, I did what everyone else would do. Wait, the 5 never arrived. I wrote several emails and never heard anything back. Finally, I picked up the phone and called. Transfer after transfer, they finally agreed to refund the 5 to my credit card. I waited another month. Nothing happened. I called again. Now, they are claiming no notes showing they would refund and it's been 90 days. So, due to the 90 days return policy, there's nothing they can do. I will never shop at Target again.

I ordered two pairs of shoes. After two weeks, I did not receive the order and there was never any UPS tracking info available. I called 4 times and transferred 3 times. Finally, I cancelled and re-ordered the same items. They explained that UPS must have "lost" the package. They offered me a $20 credit, which I still have not received a week and 1/2 later. I still have not received the package and still no UPS info. I will never order from Target again. What a shame! By the way, I ordered a steam cleaner on Easter Sunday from Walmart.com. I paid 99 cents to ship it and received it via FedEx in 2 days. Target, if you want to continue to take money from your customers, I suggest you get your act together.

I ordered a video game for my son on October 3rd, 2011. Then about a month later, they had to delay the order. I understood because it was near Christmas, they probably had other things to do. They have delayed the order five times at this point so there is no excuse anymore. They are just too lazy to order the game and ship it.

I ordered a crib from my baby registry, typed in new address and billing address and waited for the crib to be delivered. After a period of time, I tracked the crib's process with UPS tracking to find out that the crib had been delivered, left on porch, no signature at my old address. I emailed a message to Target and waited for response, none to this very day. Finally, I called customer service. They couldn't help me so I asked for a supervisor who basically said "tough luck". They refused to call UPS to find out if they could retrieve the crib, refused to give me any options at all! I'm no longer shopping at Target. Lack of customer service quickly made me realize it's not worth it. There's a lot of other stores out there that I can shop at and get a friendly, helpful customer service person to assist me in solving an issue when one arises.

I was searching the web for women's swimwear for an upcoming bathing suit. I went to Target store website and found the perfect one! After seeing what the ad had displayed, I felt this ad to be very offensive towards my race! I felt very offended by this ad for this garment. I was so upset I could not even order. I felt this to be very disturbing to the public, not to say coming from your store that I spend at least $900.00 a month. Here is the way your ad read (Mossimo): Black women's tankini swimtop - Paisley-Boysenberry DPIC 238-01-9954 online item 13908268.

I feel this needs to be corrected and if not corrected, I will take the proper measure to see this never happens again.

I purchased a gift for my young nephew online at the Target.com site. I selected gift wrapping and a gift card for a specified additional charge. In error, I did not select my nephew's shipping address so the item was shipped to my home address. When I received the box, I opened it to make certain the order was correct before forwarding to my nephew. What I found inside the shipping box was another box with a Target logo of similar style to a shirt box, but large enough to hold a small toy truck. Inside the box was a ripped piece of tissue paper and sliding off the top of the box was an unsigned Target gift card, not attached to the "gift box". I then contacted the online order support number to file a complaint as the item had not been gift wrapped as expected (what I paid for), no writing was included in the gift card (I had to provide statement at the time of order for the card). It was just a mess and I would have been embarrassed to hand that gift to someone as it looked as if the sender just did not care.

The Target customer service rep apologized and said that I would be sent a $10 gift card to make up for the problems I encountered with my order. I stated that it did not really resolve the issue but fine, send me the gift card. I then received an email stating that my order was being shipped. Next, I received an email stating that I had been sent an eGift card. I printed the email out and took it into the store as it showed a gift card number and "pin". When I tried to use it at the register, I was told it could not be used in the store without accessing the eGift card with a smartphone. I pointed out to the lady at the register that the email said I could use it in the store. Upon further reading (there was a paragraph of text), I found that the eGift card had to be accessed from a smartphone to use in the store.

I next contacted the online support again to find out if they could just send me an email with a scan-able bar code for the eGift card and was told that there was no way to use a Target eGift card without having a smart card. You can't even print out the image from your PC and then take that to the register as they can't scan the printer copy. I asked to speak to a supervisor who then came on the line. I had the supervisor access the web page at the Target website where you would purchase an eGift card and showed him that there was no statement in the description for the eGift card indicating that the card could only be used from a smartphone. I pointed out that only a portion of the population has phones that support this functionality, many elderly do not and most children do not and most customers would want an eGift card to be accessible via email for use in a local store.

It is misleading to not state in the product description that it can only be used from a smartphone. The customer service supervisor agreed with me and said he would forward my complaint to corporate. He then offered to deactivate the eGift card I had been sent and is now sending a physical gift card that can be used in the store. This seems to be a very misleading business practice that is likely generating extra revenue for Target as the individuals receiving the eGift cards just give up on trying to use them in the store or they are forced to spend more making an online purchase to do the added shipping expenses.

I ordered an item online, that was supposedly in stock. Two weeks later and multiple emails stating a delay, I requested to have the item cancelled. Even though their emails state I can cancel the item, they refused to do this request for me. Their customer service department in Manila, has no concept of how to help the customer. Until I sent multiple complaint emails. I was finally able to maybe get the order cancelled. I will still probably have to mail it back. Their website and emails are full of lies and **. This is the worst company ever.

I ordered an item online and it was listed as an in stock item on Jan 23, 2012. Two days later, I received an email saying shipping was delayed. Long story short, I received seven emails in total and each moved shipment back. I finally called and talked to a very rude Indian, George, who assured me the item was in stock and it was released for shipment. The next morning, I received another email delaying shipment. I called back and got Monica, who told me item has been in stock since I ordered. Okay, now I am really mad. This item was a gift for a birthday and that day has passed.

I called the next day and talk to a very rude George, who tells me there is a problem with their system and the order keeps getting kicked out for shipment. He wants me to cancel the order and reorder at a higher price and pay for shipping now and the order comes to $40 more than what I paid. Does that seem right? I tell him no way. He assures me he'll give me a reference number and I can call back in 30 minutes and that reference number will reduce that charge to the price I originally paid. I told him there is no way that is happening and that I did not trust him or Target. I told him to keep my original order. I called the next day to find out George cancelled my order. Darla, from India, was just as rude. I asked every rep to speak with their supervisors but not one was available. I will tell everyone my story and never shop at Target again. If Target does not operate their own website or care what happens on it, they are fools. They lost a loyal customer for life.

I recently placed an online order to Target. I placed the order on 1-24-2012. I paid extra shipping for my order to be received on Friday, 1-27-12. I was sent a confirmation for this order. I did not receive my order until Monday afternoon, 1-30-12. I paid extra shipping in order to have these items for the baby shower. That was on Saturday, 1-28-12. I believe the shipping charges should be removed, as well as customer compensation should be made.

I am highly dissatisfied and disappointed that the 'Giga Ball' I purchased for my niece and nephew for Christmas has not only had several sections deflate, but it has split in half and completely fallen apart. I have many friends who have purchased the same item from your store/website and have not had the same outcome. Perhaps I received a faulty item? The children have only used the item in the house, without risk to damage the Giga Ball. Please advise if this can be replaced or a refund for the purchase will be provided. You can contact me via email at **. I expect to hear from a representative within 24 hours. Regards.

The worst online ordering experience ever. It simply doesn't work! I have been trying to order a stroller and I can definitely assure you that, out of 10 attempts to enter my credit card information, I am not dumb enough to have entered it wrong the 10 times! Every time I attempt to place an order, it says, "Oops, there was a problem processing your payment. Please try another payment method". I tried to do this purchase over a number of days, so a temporary tech problem seems too improbable. Besides, I just used this same card to order other stuff from Wal-Mart and other sites shortly before and shortly after. Still I can't believe, how a company with the size of Target does not understand how big a market share they are letting go of with such a mediocre online shopping experience.

What a nightmare! My sister-in-law is having her baby shower registry through Target. Most of the items are online only, including the one I decided to purchase which was a Graco swing. So I put in all my info and made the transaction. Then I receive the receipt an hour later stating that the item would be delivered to my sister-in-law(!) when I had most definitely put my own address in for the shipment.

I wanted to wrap it myself and bring it to the shower. So I call customer service. They told me that they can't just change the address in their system and that I have to cancel my order and start all over. Well, the item had already been debited to my card. So they tell me it should only take 24 hours for the money to be credited back. 4 days later, it finally is!

Then I go ahead and re-order the item, using my fiance's Visa card, which is what I had done the first time. Apparently, our home address doesn't match the card's billing address. So instead of contacting me to correct this, they take it upon themselves to cancel my order! I am now beyond frustrated! Once I finally get to purchase this item, I will never use their site again!

I tried to order some items off of Target.com last night. It said I was eligible for free shipping as I spent over 50 USD. The free shipping did not appear on the total as I was checking out, so I had to call Target's 800 number to ask for assistance. Apparently, they have a call center overseas. After explaining the situation, the rep said that she could take over my order and place it for me with my card. I provided her my card number for this order, which was to total less than 53 USD (no shipping charges). She told me that if I were to notice on my card statement online, there is a charge which would include a 10.99 USD shipping charge, that it would drop off within 30 minutes.

Lo and behold, I checked my statement this evening and not only has it not dropped off, I have another charge which I did not authorize for over 29 USD. So now, there are over 90 USD in pending Target charges on account when I had only intended to spend less than 53 USD! I called the 800 number again tonight and got another rep in the Philippines. Her first explanation was that the 29 USD was a system error and that it would disappear in 7 to 10 business days. I was not pleased one bit with Target and how they've mishandled the use of my credit card online. The rep was of no help to me other than repeating over and over that the charges would soon drop etc. I asked to speak with a supervisor and was told there wasn't any available, even though I said I'd gladly wait for one. I should not have to wait 7 to 10 business days for a refund of money which I did not authorize the use of my card for and that it was clearly their error! What kind of inept business plan is Target running?!

Target.com is one of the worst websites I have ever used. I have problems almost every time I use it. First off ,when you click on an item you want, you get a circle on the screen which says, "pending your request', but nothing ever happens. I've tried several times. I've closed my web browser and tried again and nothing. Basically you cannot click on an item. Next, because of this I cannot check if any stores near me have the item, nor can I put it in my cart to purchase online.

Basically you can look at the picture, see the name of the item and that's it. You cannot buy it. You cannot find out anything else. This happened to me in November for Holiday gifts, too. I had a ton of items to purchase online and I had to call customer service to actually buy anything. Of course I did not get someone who was easily understood. I don't mind that my call to Minnesota gets transferred to India, but if you cannot understand the person that is trying to help you it becomes even more frustrating and time consuming. I was so irate they offered me a $20 gift card. Guess what, I never got any credit or gift card from Target and it is 7 weeks later.

This is happening again to me today. I called to find out what is going on with the web site, how long will it be like this and where my gift card is from last time when this happened? I had another customer service rep that I did not understand and a lot of "There is nothing I can do." Her system won't give me the information I need, nor will she explain why this happens so often on the Target site. She told me she saw my gift card reference number and that it was never sent out.

In another 2 weeks I will get a gift card for my inconvenience. That is great, but I still cannot find out if what I want today is available at a Target near me, or add any items into my Cart to purchase them online. It is getting beyond crazy using the Target website, and I'm not going to do it anymore. A loyal customer since 2004 is gone.

I placed an order online December 16, 2011 using physical Target gift cards. There were 9 items total. 5 of those were Christmas gifts that were set to arrive December 23, 2011. I received an e-mail on December 23rd saying the items were delayed and would not arrive until around January 10th. How in the world can a company like Target take that long to ship items that are in stock? So, this is just the beginning of the story. I started receiving further delay e-mails weekly and finally decided just to cancel the items and get new gift cards (the other other ones were tossed because I thought they were "spent").

I called on a Friday evening and received customer service in the Philippines. I was on the phone for over 1 hour and they would only refund about 25% of the amount spent using 2 gift cards. I spoke to a rep and then finally requested to speak to a manager. The manager all but accused me of lying and started talking about a purchase I made using a gift card in a Target store near me. What does that have to do with my online order? Needless to say, I hung up on her and called the next day, where I received a rep in the USA and the issue was solved in about 20 minutes. It only took that long because the Philippines customer service screwed things up in their system. I will never purchase anything from Target online again. So, my nephews and husband will have to wait for their gifts...so disappointed in what used to be my favorite store.

I started on Target.com looking for slippers that I had purchased in a Target store. When I finally found the slippers using a description, I found the item described did not match the picture. The picture was a slipper, but the description was for tights. I called the 1-800 number for target.com and got a man from the Philippines who didn't speak very good English and did not understand my problem.

I asked to speak to a supervisor and after 14 different operators from 3 different countries, none of which from America, I get no answer except that they are sorry but they have never seen this problem, so they cannot help me. I decided, now 2 hours into the call, to call a store 50 miles from me and see if somebody can help me. I am told that the item I am looking for is a seasonal item and after it is put into clearance and unsold, it is thrown away.

So basically Target is filling our landfills with crap they can't sell. I was given a guest relations number and told to call them. I did, but now well into the 3rd hour, I get New Delhi, India and asked to be transferred to the Minnesota department. Now, I am speaking with Josh who finally finds an item number which up until now has not been located. He tells me that the item is out of stock online, but to please try again in a few days.

So I explain that I am very unhappy that it took 17 people and 3 hours to find this out. He says to hold the line for one moment, and I was 46 minutes on hold. I get a man from media relations, to whom I explained the brief summary. He tells me I was transferred to the wrong department. I say, "Oh dear, please don't transfer me again." He says in a nasty tone, "Don't call me dear!"

I apologized and changed it to sir and tried again. He transfers me while grumbling about disrespect. I was back to guest relations where another lady who refused to give me her name looked up the item number and said "those do not exist". I gave her the UPC and she said, "Sorry, I cannot find those in any of our stores near you." I can accept that.

I asked her how Target was going to make this bad situation better and I was told that they could not do anything more, save for being sorry for the 3 hours I spent and the many people I got transferred to. I am not happy that they do not want to take responsibility for the bad experience I had and are not even trying to satisfy the customer. I am no longer shopping there and will write reviews about this every chance I get. I was only asking that somebody find the product in a store someplace and ship it to me or the nearest store, yes I explained I was willing to pay shipping.

I ordered a TV online with Target for about $300.00. Well, they decided 2 days later to take an additional $311.00 and $30.00 out of my account as a hold! This is Target, who are they to hold money out of my account. So basically they had $600.00 of my money which caused a lot of problems in my account because I wasn't expecting the extra $341 dollars to come out. They, the horrible customer service, said that every once in a while if there is a purchase made above $200.00, they may put a hold on your account. That was not stated when I was in the process of ordering the TV. After speaking with 10 people and 2 supervisors over a week and a half, I made them take the hold off of my account. The TV was delivered late. I will never order anything from Target again!

I ordered a popular Wii game from the Target website 18 Nov 2011. I received an email 5-6 days later that said they were delaying my order because they were out of stock. I decided to cancel the order altogether which the email explicitly said I could. This was not exactly true. Target had already sent my order to its shipping warehouse and so you cannot cancel an order only return the item after you receive it. I called their website customer service to ask how to cancel/return the item and was told that all I had to do was write "return to sender" across the unopened package and when they get it back, they would credit my account what I paid. She (the customer service representative) also stated that she was putting a 'note' on my account that would take care of everything.

The package came, I believe, on Nov. 28th and I sent it back unopened the very next day by USPS. Later, I noticed that I had never been credited back the money so I called Target customer service Dec. 21st and was told they had never received the package and I needed to call the post office. I did and was assured that the package had indeed been sent. So I call Target once again and was told that I could only return a package by mail if I called and requested it ahead of time. I explained that I did and there should be a note on my account that would explain. There was no note. I was also told that Target has to send you an email explicitly stating how to send a package back as a return, an email which I was never given or even told about. So the first customer representative I spoke to basically gave me false information and lied to me.

When the new customer service representative I talked to realized that his associate had given false information that had *** everything up he became a lot more helpful, especially because I was very insistent that he should look up and listen to the recorded conversation. He said he would credit back all the money to my account except the taxes and shipping which would be in a gift card. I should expect that within 48 hours. We'll see.

I ordered two iPod Touches. I ended up needing only one. I used Paypal like I normally do when shopping online. When I went into the store to return, they wanted to give me $200 on a target gift card. The guest service rep said they are having numerous problems like this. She even told them over the phone that there is nowhere online that states refunds from Paypal can only be in gift card. Even Target's guest services manager was on my side, but to no avail. I called Paypal and they said the charge was pending and Target could refund in cash but was choosing not to. I am livid and would love to start a class action suit.

Target has the worst customer service I have ever encountered in my life. I live overseas on a military base so all I really wanted was to be able to order, receive and if absolutely necessary return items. Target, however, has made it almost impossible to return things.

I ordered 20 gift sets of Pantene and Aveeno combined on November 27, 2011. They were on sale and were shipping for free. These items were to be donated to a local charity for battered women. I waited and waited to get something saying my order had shipped, and when it did not, I called the customer service line. This was December 10th. After a long wait and being put on hold time and time again, someone finally tells me there is an issue with my order. So I asked to speak to a supervisor, who then told me it was sent to the fulfillment center and was just never fulfilled but they were sorry. He told me I should get an email in the next 4 business days saying it shipped. That would have been today, and there's no email.

So I called. 45 minutes I'm on hold for probably 35 of them and I finally asked to speak to a manager not a supervisor. This woman tells me she is going to connect me to someone in Minneapolis, and as soon as I am connected and the woman in Minneapolis begins to help me, I am disconnected. I was told that they should know something as to whether or not my order would ship within 48 hours. I have ordered many times through Target online, and never ever had any issues. My friend placed a similar order the exact same day I did, also intending to donate her items to the same charity. And she is having the exact same issue. We cannot get it resolved and no one is willing to help us. I am losing my patience and am so upset and disappointed that there is nothing being done on their behalf to remedy this situation. I have ordered at least 100 things on Wal-Mart's online system and have never had any problem, which is odd because I honestly do not like Wal-Mart as much as I do Target.

I don't know what else to do. And how can they say they may or may not ship me my items when I've paid for it and they have them in stock? It makes no sense to me. Then they tried to say there were technical issues with their site that day like that makes it all ok. I don't understand and I wish so much I could find a solution and still get what I paid for!

I ordered a TV on 11/16/11 online at target.com and for 4 weeks they strung me along to believe it was coming. It never came. I ordered Element TV on 11/16/11 and it was supposed to be delivered by 11/25/11. The TV never came, but I received an e-mail a week for 4 weeks saying it was delayed. After speaking to numerous customer service representatives who all have different answers, it was determined during my last call on 12/13/11 that it wasn't ever going to ship and was lost. Target's policy is to refund your money and not to give you another item. This would be fine if it didn't take 7-10 business days for a refund on something they ** up. I had horrible customer service and nobody knew what they were talking about. Out of the 8 people I spoke with only two of them were friendly and willing to help me.

The others wanted to pass me off to someone else who wasn't helpful either. All I wanted was my TV. If they didn't have it, fine—but don't string me along and make me think it's coming. I could have bought a TV somewhere else but I can't do that now since they still have my money. The order number is **. I paid with my American Express card that was charged on 12/3/11. I spoke with 8 people total but only got 3 names: Alexis, Jillian and Mildred. I was charged $319.97 and have not been refunded my money even though it's been more than a month since ordering the TV that I never received. I will never order anything from target.com again.

I still don't have a TV and won't be getting one as of today. I was told that my refund should be back on my card within 7-10 business days. I shouldn't have to wait at all since it was an error on their end. I would like a written response from someone apologizing for this problem. I don't want a generic response. I want a response from someone. When an item ordered is placed on back order, shouldn't you give the consumer the option to cancel at that time? At no time was I told my item wasn't in stock until I called late in November. Why is it that 5 different people that I spoke with had 5 different answers as to where my item and my refund was?

If Target is at fault and loses a customer's item, why does it take the credit card refund 7-10 business days? I never received my order and you have my money. I shouldn't have to wait 10 business days for money that isn't rightfully yours. How can I file a formal complaint about one of your representatives if they won't give me their last name, employee ID or their supervisor's name/e-mail/number? I would like to file a formal complaint about Alexis and have it placed in her employee file.

I ordered a 3D Blu-ray online and was sent a 2D Blu-ray. I have a copy of my order and it even shows a picture of what I ordered. They refused to honor my order and I returned the error shipment. I spent 3 hours on the phone with at least 5 people and they still refused to honor my order. I contacted head office and still no help. They took my money and I received nothing.

On Cyber Monday, I ordered a Wii bundle from the Target.com site. The item was listed as "in stock", and I received a confirmation email and number, saying my item would be shipped to me. At that point, I thought it was a done deal, and waited to receive my item. I do not check my email more than once every few weeks. Today was the day I discovered I had received a cancellation of order email from Target on December 2, telling me the item was no longer available, and I would not be getting it. I called the number for online order customer service and spoke with 2 different people. The only thing I was offered as compensation was an apology, and a $10 gift card.

I now have to attempt to find this item 2 weeks before Christmas. Not only will I have to go back to all the stores I have already been to, but I will no doubt have to spend much more on the items that were to be included with the Wii bundle I was promised. I feel Target should have provided me with compensation to make up the difference in cost, to allow me to purchase that items that they promised to me, at the same price they promised. That is what a "confirmation number" is for. I will not be shopping at Target anymore, and I will recommend my friends and family to do the same.

Target online advertised "Elmo Let's Rock" for $37.49. But when you click on their site, the $37.49 appears briefly then disappears. There is also no way to order it as the add-to-cart button is not available. I went to local Target store and was told that they could not honor the online price. What is this? Is this bait and switch?!

Ordered an item from Target.com. Item was back ordered and I received an email confirming and agreeing to a delayed delivery. Target.com canceled my order without notification.

There really should be a class action lawsuit against Target. I am reading the same complaints over and over again. It's amazing that Target who employs people in upper management with MBAs and advanced business degrees can't solve their online issues. Given, any business has online ordering issues but Target's is far from the norm. It's apparent that they have a major problem with order initiation, stock, warehouse, UPS, delivery, and customer service. I would challenge all upper management at Target headquarters to each place multiple orders on the web with Target online and do a statistical analysis of what happens to each order - a follow up. 24 upper management people at Target headquarters placing orders using PayPal and/or their own credit cards; this would solve their issue. And they would learn firsthand that they have a major online retail issue that will eventually, if not fixed, bring their stock price down and have their customer base dwindle.

I am in the same boat as everyone here. They double charged me and never shipped. Their customer service via phone is very poor (they have no power). The CEO of Target should be ashamed of their online business model.

I did the online thing for Cyber Monday. Shipping was supposed to be free for over $50 orders. I had no problem the day of order till my bank account was diminished. Spent $150.00, which they already took out of my account and then they took out two amounts if added up would equal $150.00 again. Because they want to charge me twice the lady on the phone at "customer uncare" says it's because they are holding the funds as well even though they have already been paid twice. My bank says they he can see that they are trying to put the charges through a third fourth and fifth time, but were unable to because they have already depleted my checking which was by the way for Christmas gifts for my children.

Target's customer uncare lady (very hard to understand) says when the package gets here I can refuse it and the funds will be put back into my account immediately, or I can take it to my local store for a refund on a gift card because I used PayPal for safety. Go figure. You would think that Target's website is safe, right, cause I believe Norton even says it is. Well, then PayPal on top of it, real safe, right? Wrong! Well, I guess we will see how it will all end up. Sorry kids, Santa didn't come this year all because I wanted to do a little online shopping which by the way was on a foreign website pretending to be in the United States. I don't understand why none of these people have ever gone to their local news companies with this. This is crazy. I say class action law suit! Contact us lawyers!

I will start by saying that I am or was an avid Targets shopper and now extremely disappointed in how your company handled the following. On 11/24, I placed an order for a waffle maker using my Target Redcard which was priced at $25.00, a Black Friday sale price. My daughter placed the order on my behalf using her email as this was supposed to be my birthday gift from her to me. We were informed that the waffle maker was on back order! On 11/28, we received an email stating that the order was canceled as the item is no longer in stock. I then placed many calls to your corporation!

First call, the gentleman I spoke to said that with his experience there, once the item became available online, I should call back and they can honor the price. He then proceeded to transfer me to another department to confirm this. Once transferred, I hear people in the background speaking but no one ever answered my call. I then placed a second call, and a lady with an Indian accent answered. After she had placed me on hold for 20 minutes, she gets back on the phone and says that the item was now $39.99 and on back order but should be available between 2 -4 weeks and that she would place the order once again and honoring the $25.00 price.

She said she had all my information and was going to place the order for me, again, she placed me on hold for another 20 minutes and then the phone call was disconnected? Again, I call and ask the Target member to connect me to a supervisor, she said she would and again I was placed on phone for another 20 minutes and I decided to call again. I then called and spoke to a lady by the name of Mehgan which immediately transferred my call to a supervisor. The supervisor I spoke to was Devesha. She said there were plenty calls made on this very issue. She placed me on hold several times during our phone discussion only for her to tell me that the waffle maker was available online but for $39.99 and that the best she could do was offer me a $10.00 gift certificate.

I told her I had spoken to someone with an Indian accent who said she was going to place the order for me honoring the sale price and Devesha then asks me "was she in America?" Then she went on to say that the calls are handled nationwide and that sometimes "those people can do certain things we can't". Target is one company (or is it not?) and should have same rules apply all across the board. I also placed an order same day for two fuzzy blankets. I received one on 11/28 but did not receive the second one and the customer service representative told me he would credit my card for the other blanket and send me a $5.00 gift card. After much discussion, he was able to provide me with a better gift card amount.

I have been a loyal Target customer for years and spend a tremendous amount of money at Target on a monthly basis which can be confirmed if you look up my Target account. I find that this was handled very poorly! I was at Target on Black Friday and saw plenty of the waffle makers and Fluffy blankets there but didn't feel it necessary for me to purchase them as I had processed the order online the night before not thinking the order was going to be canceled?

I feel that your company should really work on strengthening the skills of those working as the customer service representatives as they are truly the core and the face of your company and their lack of knowledge and phone etiquette creates unnecessary frustration. Like I mentioned, I was disconnected several times, then the folks I spoke to were inconsistent. This is not what the online shopping experience should be like. Your company should also look into the technical issues that apparently revolve around the distribution center and the online quantities as these two apparently don't coincide with the other.

If this is the way this company conducts their online shopping, then they should add a disclaimer to their online site to read, "Shop at your own risk, you may or may not get what you ordered." This way, the customer has an option on whether or not to place the order.

If I could give zero stars, I would. I ordered an entertainment center from Target.com and only received half of it. I called them to tell them. They said they would look into it and get back to me. I never heard anything back. I called again and was told there was no record of my order. I called again and spent over 3 hours on the phone being transferred and hung up on twice by representatives, who were clearly flustered because they didn't know what to do. I was then informed they could not replace it as they were sold out. I had to contact the manufacturer to find out they were out as well. Then, I called Target back to find I would have to wait 3-4 days before my refund. They requested I send the 1/2 merch back that I received. It's not going to happen! After wasting hours of my time, my TV is still on the floor and $500.00 is up in the air. I ** hate Target. They are a rip off and waste of valuable time.

However, the next day, Target emailed me saying I could get free shipping, and an extra $5 off for anything I bought online, that was over $50. My item still has not been shipped, so I decided to call customer service and asked them to cancel my order, so I could re-order it and get the discount. Not only did they not let me cancel my offer, but they also said they would not give me the discount. It's too much trouble returning the item once I get it, and then ordering it online again, to get the discount. That's if they still offer it by then. Horrible customer service experience. It's a good store, but they really ** me this time.

I didn't lose any money, but I definitely could have saved some, which would have helped me a lot. It seems like they really didn't care about anything else but making money, and I will not be doing anymore online shopping with them in the future.

Charged for shipping, even though it said "all orders over $50 free shipping." My order was a $400 order and only after I placed the order, did it jump to over $600. I was charged for shipping, which cost more than the most expensive item in my cart, way more. I was able to cancel the order within my 30 mins. But talk about false advertising.

I ordered a media center from **** on October 27, 2011 for my living room. Target immediately charged my debit card with a hold for $254. The furniture was delivered on November 4, 2011. The funds were in my account and ready to go. Three weeks later, November 17, 2011, I went to purchase lunch and learned that my card is declined. Apparently, Target decided to finally withdraw the funds from my account 3 weeks later instead of the week of the purchase. The company never took the funds and now cleaned out my checking account. Good thing, I had enough in my savings to cover it.

What gives Target the right to screw the consumer by slacking off on withdrawing funds once the item has been shipped? This isn't my first rodeo with online purchasing. It's funny that I never had this problem with Amazon, WalMart, Staples and other online retailers. I contacted Target and got the customary, "We sorry for the inconvenience." Is there some sort of consumer rights protection against these sorts of delinquent billing practices? I'll never buy from Target again. I mean, they don't even know how to collect their money in a timely manner. It's ironic that my utilities never have a problem collecting payment from me though.

The rating is zero! I ordered 5 dresses from Target.com. Target has charged my debit account for 19 dresses, even though I called them multiple times letting them know the amount of dresses on the confirmation email was incorrect. Now they are trying to charge me full price for 4 dresses (again incorrect). They are refusing to take the pre-authorizations off my account and basically telling me there is nothing they can do! I have been working on this for over a week. I even spoke to someone in the corporate office that could not cancel my order! I am so frustrated. I will never use Target again for anything. And I filed a complaint with the attorney general's office and the Better Business Bureau.

I purchased an easy-up cover in clear from Target online. I didn't open it right away, and when I did, it was silver. I can't use it for a greenhouse. I called the company and spoke with Bridget ***. I then wrote a letter to the President. They basically said it was too bad, an that it's past their return policy timeframe. Even though it was their mistake, I was given no help.

This was my first experience with Target.com and it will probably be my last. I ordered two pairs of jeans on October 21st 2011 because I got a great deal using promo codes. It is now November 5th and my order's status says that they haven't even shipped yet, with no explanation beyond that. They also invoiced my stuff wrong. The invoice I received from PayPal was completely different from the one I okayed on the Target page -- even though the amounts were the same! (One said, I didn't pay anything in shipping but paid more for the jeans; the other said that I paid money for shipping and less for the jeans). I don't know if this is the reason my stuff isn't shipping.

I know I read someplace that Target reviews the prices of things prior to shipping and won't charge my PayPal account until then, which is a joke because the funds are still on hold. I don't understand why there has been zero contact if they suspect there is a problem. Looks like I, the customer, am going to have to take time out of my day to investigate their mistake. I'm not happy about that.

A couple of years ago, I set up a web account with Target.com, but didn't try to use it much until recently. Of course, when I came back two years later to make a purchase, I have forgotten the original log-in password. I clicked the "forgot your password" box on the website, and was asked for my e-mail address, which I gave. I was told I would be sent a new password "soon".

When I hadn't received the password 24 hours later, I tried again. I waited another day, still no password from Target. So I tried to create a new account and was told that my e-mail address was already in use with an existing account. Of course it was, but I can't log-in to that account without a password!

I tried this four more times, and finally accessed the "contact us" link on the Target.com website to explain the problem. Instead of sending me a password, I was sent an "800" phone number and advised to call Target for assistance. I did so. The thickly-accented person who answered did not speak English very well and had great difficulty understanding the nature of my problem. He kept telling me to go to the website and change my password. I kept telling him that I had tried this six times without success.

Finally, I was transferred to another person who took my e-mail address and said they would send me a new password within 24 hours. I waited 48 hours and no password showed up. Instead, I got an e-mail from guest.service@target.com saying, "I can't change your password, you need to go to the website and click the "forgot your password link"." I was told that if this didn't work, I should call the same "800" number I was given before.

This process was repeated four times. Each time I called, I wasted more than half-an hour on the phone, answered the same questions, was given the same useless instructions, and was promised an e-mailed password which never materialized. The fourth time the person I was speaking with (in India? ) at least tried to create a new account for me. He was unsuccessful, getting the same message that I did -- that the account already existed.

On Oct. 13, 2011, I order a Graco Sweetpea 2in1 swing. As of today, Nov. 3, I have not received it. It has been delayed seven times. The new delivery date yesterday was Nov. 7-9. I have tried and tried to cancel the order as instructions on the email inform me if I no longer want it. That's a joke! You can't cancel it. I have called at least a dozen times - that is also a joke. I am informed that I cannot cancel it as my 30 minutes are up. I asked to speak to a supervisor and have been put on hold for up to 30 minutes and then I hang up and call again. Same thing happens over and over and I have to explain my situation over and over. I have asked to transfer me to someone in the United States and was informed they can't do it.

Today, I found another number, called it, of course, it was overseas, asked to speak to someone in the United States and again this time supposedly I was transferred to the US. Don't really know if I was. The person I spoke with (supposedly in the US) then transferred me to the first number I had been calling all along without listening to what I had to say.

I informed them that I did not want this swing charged to my account. I have already bought one from Amazon. I will tell everyone do not buy from Target.com unless you want to get screwed. No wonder people get so frustrated. I went by Target Store and they will not help in this matter. Supervisor from Target.com was going to call me back. That's another joke

Three years ago, I bought a gift card for my grandson online from Target. The card did not arrive, so I called and talked to a person that said to give it more time. After a couple more weeks of waiting, they said they would mail out another gift card. The card never arrived. This took about three months. Finally, after attempt number 3, the card arrived.

On September 24th of this year, thinking that I couldn't possibly have two unfortunate episodes of the same type from this megalithic store, I ordered a gift card sent to my daughter's cellphone with it being advertised on Target's website that it would take up to 4 hours for the gift to send. She still hasn't gotten it. Today, I phoned and got a representative who acknowledged that the order was placed and gave me a reference number and asked me to hold. I was placed on hold for over 40 minutes with the same song playing over and over again (Is this a ploy to drive complainers away?).

Finally, a representative named Tom came on the line and told me they could refund my money or send a gift card in the mail. I told him that I already had a problem with a previous gift card. He mistakenly assumed that I meant another phone gift, card and he apologized, saying that there had been problems recently with the phone gifts and maybe there was something wrong with my daughter's cell phone. I corrected him about the mailed gift card and he was surprised, saying they never have problems with those. Right.

I ordered a black coffee pot from Target.com on October 9, 2011. It is now October 18, 2011, and I have not even laid eyes on my coffee pot yet. I have contacted UPS, who then had me contact USPS, who then had me contact Target customer service. They all claim that "the receiver refused to accept the package," and then claimed they shipped it to an address that's not even mine. When I spoke to the representative for Target, she told me they could refund my money for the coffee pot and I could then go online and re-order it. Why? It's not my fault they sent it to a different address; I had nothing to do with that. I never "refused" anything, yet I am the one being punished. They claim that when they receive a package that has been returned, they cannot re-ship it.

This is not the first time this has happened to me. Once, I ordered two sweaters, two T-shirts, and a pair of shoes. I received everything but the two T-shirts, and never received a refund for those (they claimed they ran out of the two T-shirts I had ordered, but I could feel free to pick out two more and purchase them online). Another time, I purchased two pairs of blue jeans (for my four-year-old son) and a pair of blue jeans for myself. Mine showed up, and his never did. When I contacted Target about that issue, they claimed they would refund my money, but they never did.

What are we supposed to do? Where is my money going? I will never, ever in my life shop at Target, through Target.com, or refer anyone to Target. It is nothing but a waste of time and money. I have the strange feeling that someone is pocketing my money while I am left with nothing. Whatever happened to "the customer is always right"? This is the last straw with the Target company, and I used to work for them! I am not done protesting my war, for I shall go online every day for the next two weeks and post on every website what they have done to me yet again. I will call the customer service line every day for the next week until someone gets me my coffee pot, and I will email the CEO of the Target company every day for the next week complaining about this situation. I will not get rest until every person I had convinced to switch from Walmart to Target gets switched back to Walmart. Walmart never treats its customers like this, they get treated with respect there.

I ordered 2 items back on September 27. One was shipped, and I have received it. The other, I still have not received. I have spent 2 full days trying to speak with a supervisor. When I finally did, she informed me that there was something wrong with the line item in my order and that she wasn't sure if it would ever ship to me. She could not help me further. She could not put another order through for me, either.

I am stuck in limbo, and they have my money as I paid for both items. I have never been treated so terribly by any company. I was repeatedly hung up on and put on hold for 35 minutes one time and 43 minutes another time with no one ever getting back on the line. When someone did come back on, I had to start all over again with my story and then was put back on hold and after 25 minutes, was hung up on.

The only thing I was told to do was to place another order for both items (One I received already, but I need to purchase again to receive the second item.) and hope for the best that this time it will work. So I would need to give them an additional $380 and see what happens. I cannot believe that that is all that a supervisor at Target can do for me.

I attempted to order from Target only to have their site crash after I authorized payment through PayPal thus erasing my order. However, Target still placed a 60-day hold on my funds from my PayPal account wiping out my positive balance. I have tried contacting Target's customer service only to be told that they can't do anything but to contact PayPal. PayPal can't do anything except to contact Target's PayPal Account Manager who hasn't responded to repeated attempts. This has been going on for a month to no avail.

I placed an order for clothing and accessories online using the new Paypal feature that Target has recently made available. It would have not been a problem to use a credit card but I thought Paypal would be easier. The clothes arrived 2 weeks later than expected and I needed to return them. When I went to the store, I was told that because I had used Paypal, the only refund option was a gift card.

I can say with complete certainty that nowhere in the online ordering process was it made clear or even implied that use of Paypal would result in this kind of refund. I use Paypal all the time with online vendors and they have no problem simply returning the funds to my checking account that is tied to my Paypal account. I tried to argue this in the store but it was clear the clerk had no authority to do anything about it. I then called customer service as listed on their website. Again, the rep had no authority to do or say anything and kept trying to get rid of me despite me asking repeatedly to speak to someone higher up the chain of command. Finally she put me on hold where I remained for over 45minutes until I was disconnected. I called back, went through the entire story again with yet another disempowered employee and was again put on hold waiting for someone with whom I could lodge a formal complaint. Another 35 minutes went by with me on hold, getting more furious by the moment, I finally decided to hang up and will now write a letter to Target corporate headquarters and send it certified. I have never had a bad experience with Target but this has materially changed my perception of the company. I will spend the money on the gift card and never set foot in the place again.

I ordered a rug on September 14th and it is now October 7th; they don't know where it is. I am still on the phone with them after being on hold for over an hour!

I live in NY and they said that its been in NY since September 21st just sitting somewhere and they don't know why or where. In the past three weeks, I have received many emails telling me that the order has been shipped and then the order is delayed and now the order has shipped and again, the order is delayed. The tracking number which was given by UPS was invalid. I have basically had the same experience as everyone else with their so-called customer service. They are unbelievable! I wish I could order from Amazon, but they don't have the rug.

I have asked several times to speak with a manager but they have refused. She has told me that the only option is to cancel the order and reorder. It will take seven to ten days.

I am so furious! I have now been on the phone with Target for 80 minutes. Actually, I was talking with a person for only five minutes of that. I am starting to wonder if she is ever coming back. She is supposedly calling UPS. What can I do? Please help. I need this rug for my baby who has just started to crawl and I looked all over for a large rug that we could afford. I am so upset.

Never shop at Target on-line. I ordered an item on August 24th for a grandson's birth. From Aug 25th to October 4th, I received a total of six emails from them, saying the ship date was pushed out, again and again. I began to try and cancel the order on Sept 30th. And still today, October 5th, I have not been able to. The wait times on their call center are 20 minutes and greater. Then, the rep says, "I need to transfer you to a higher authority." Then, you are transferred to a black hole where you sit and no one ever picks up. If you follow the cancel link on their web site, it will take you in a loop exactly where you started. If you begin to talk stern which is easy to do, you are hung up on. We wrote emails to the CEO, CFO, and other corporate people. Their response would be, "they would have a cancel order number by close of business," which was two days ago. Apparently, they do not care either.

Meanwhile, my daughter's baby is 5 weeks old and we have not yet sent a gift (not for lack of trying). So, I ordered the same items from Amazon. They shipped the same day with delivery due tomorrow, also at a savings of $40.00. So, my advise is to steer clear of these idiots, and shop with someone who knows what they are doing and cares about their customers. This is not an endorsement for Amazon. But in the past, when I have had a problem, they are right on it as opposed to Target who could care less. Try to get one of them to take ownership for an issue and you are in for a sorry experience. If I could give no stars, I would.

This is horrible. I ordered 2 of the same items as gifts for birthdays. When I received my information, stating that my ordered had been shipped, it stated that my items would be shipped together in 1 package. However, when the items arrived, there was only 1 item. I tried to call.

I was on the phone for over 30 minutes, and the lady who barely spoke English stated that it would be here on Monday and that it was shipped in 2 shipments. However, she could not give me a 2nd tracking number. When I called again, I was on the phone for over 40 minutes waiting for a supervisor, and I am still on hold. The date today is 10/4/11.

I ordered a product online. They shipped the wrong color so I returned it to the local store. I was told to reorder online since I should not be charged shipping for their mistake. I attempted to call to reorder. I tried thrice and always got "we're too busy, call back later" message. Fourth try, after holding 20+ minutes, I got through. I was told I would need to be transfered for shipping issue. I'm still holding as I write, more than 20 minutes.

I ordered several items from the store online. They came in two separate boxes and after five business days, they finally arrived. But one of the boxes contained the wrong item that I ordered. I ordered a set of cream, instead, they sent me a dying plant with leaves all over inside the box. I do online shopping all the time, never before did I encounter this experience. This is so inconvenience for me. I do not drive and this is the reason why I do all my shopping online. Now, I have to take the item either back to the store or to the post office.

I tried to order gift from Target online and their website was wacked. It said that my phone number wasn't valid. It gave a customer service link that had no phone number or email. Finally, I located a number and was on hold for over 30 minutes, only to speak with someone in India who had been trained that good customer service consists of repeating your name every 4 words and talking to you like you're an idiot, although I had to spell everything including South Carolina!

He assured me that the order was being sent to NY. The next day, I get an email that shipment is coming to me in SC. I called again and again, I was on hold for over 30 minutes, only to have my name repeated over and over and get a patient and condescending explanation that he can't fix it. I'll have to call the shipper. By the way, UPS requires the sender (Target) to reroute package. The recipient can't do it.

Online order problem (theirs) + 40-minute hold times + Indian call center + tons of transfers + being told that no one can hep me = never, ever shopping at Target again.

Target.com sent me an item that was just dropped into a shipping box, no original box included. A 3-week customer service runaround nightmare followed, and I only got the closely-guarded return address after telling a supervisor I was going to contact my attorney if one more phone conversation ended without someone giving it to me. That was my 7th phone call to Target over the 3-week period, and I'd spent a total of 3 hours on hold and been through mind-warping head games with customer service where they tried to give me my own address as the shipping address, pretending they didn't understand what I was asking. I've spent a small fortune at Target over the years. I hope it was worth it to them to lose my business over a $30 item.

On September 13th, I got online at 6AM to order items from the Target/Missoni collaboration. This is when the site went live. My order was accepted and I was given a confirmation and order number.

At 11PM on September 15th, I received an email from Target telling me that my order had been cancelled due to a "problem" with it. When I was finally able to get through to Customer Service, in India, he basically said "Sorry, these things happen". He transferred me to an American rep who said the same thing. They have no idea what the problem was and they didn't contact me to resolve it. Their response was, "We don't call when there's a problem!". They were rude and not at all helpful. In the end, I was offered a $10 gift card for my trouble. I still don't know what the problem was. I believe they just wanted the merchandise for their stores. Bad business decision made worse by bad customer relations. Obviously, the products have now sold out so there's no chance of getting any of the things I originally ordered.

I placed an order online for my niece's baby shower. I went to my email to print my receipt, only to find out what I had purchased wouldn't be here in time for the shower. They never said this when I placed the order. So, my email said I had thirty minutes to call and change my order. I called the 1-800 number and was on hold for one hour. When I finally spoke to someone, I asked her if I could add more money to the shipping on my order, so that my order would be here on time. She said, "No, I am sorry you have thirty minutes to change your order, and your window is now closed." I said, "Well, I waited one hour on the phone trying to speak to someone, and now this is my fault." So I said, "Well then, I will just cancel the order", and she said, "No, you cannot do that".

I asked, "Why can't I cancel my order?" She said, "It is because the window to cancel and order is thirty minutes, and the window is now closed." I said, "I would like to speak to your manager" and she said, "Ok". Again, I waited for one hour; no manager ever picked up the phone. I hung up, called back and was on hold again for 25 minutes. I asked to speak to a manager again, and I was put on hold; I waited for half an hour, and I hung up. I am so disgusted. I will never shop at Target again. Their customer service sucks, and they should be reported to the Better Business Bureau (BBB)!

I am very disappointed in the handling of the launch of Target's new Missoni line. Regular shoppers had no chance. The stores had people buying shopping cart loads of stuff (no limits!). My local store was sold out in minutes. When I went online to possibly order something for myself, they were out of stock on most items. It's very discouraging. It makes me want to never give my business back to Target again! For fairness, they should limit people on how much of a new launch they can buy, either at the physical stores or online. All their merchandise is being resold on eBay for inflated prices, so that is what all the hoarding buyers did with it. I just wanted to buy a sweater and see what else was there! Do they have an agreement with eBay for some kind of profit?! It's a bad business. Why would I want to continue to shop at Target stores when they let greed and unfairness be their bottom line? I used to like the store. Now I am boycotting because of this fiasco (not for them though, money).

I called Target on Friday evening with a question about their online jewelry. The item in question was a pair of stud earrings that were stated as being 5" x 5", which we all know is not possible. I waited on hold for 45 minutes and my call was finally answered. Not only was the connection bad, but the person in the call center could barely understand me or my questions--they were in India (language barrier). They kept insisting that these earrings were indeed 5" x 5". I finally asked to speak to a manager/supervisor and was told that I couldn't. She was very rude to me, at times, she was even yelling over the phone. She eventually hung up on me.

On Saturday morning, I tried calling again, hoping to get someone that could be helpful. However, I got more of the same rudeness. This time, the call center was in the Philippines. On Monday morning, I decided to call Target headquarters in Minnesota to voice my complaint. The first time, I was hung up on and the second time, I was transferred to someone from Target.com. After waiting on hold for an hour, I was redirected somewhere else, in which it rang 50 times with no answer/voice mail.

It was then that I found this site with a complaint phone number for Target. Once again, I got a bad connection with much fuzziness and asked where it was located. I was told that it was none of my business! I was told that my complaint would be taken, although no questions were asked of me. I have been a Target customer for many years and find it to be utterly pathetic that I spent several hours to no avail to speak with someone who couldn't understand me, or answer a simple question!

Furthermore, I have decided to take my business elsewhere. With the U.S. economy in dire straits and the unemployment rate sky high, Target could very well afford to hire workers from the U.S. After a little research, I also found that Target has its website done by an Indian I.T. firm! I have found this experience to be an eye opening one and Target will no longer benefit from my business. If you ever have a problem with Target, expect to put many hours on the phone with the issue unresolved.

I ordered an armchair through Target's website on August 22nd. However, the order number came up as invalid (even though I received a confirmation email and my credit card was charged) and the order disappeared from my online account. I contacted Target about this and did not receive a response until September 9th (two weeks later) and all that email said was that they received my inquiry and they will look into it. This was a joke because it was so late that it was no longer relevant.

Anyway, my main complaint is that the chair shipment arrived around August 26th but was damaged. I called Target immediately and was told that they could not help me because it was a "third party shipper" and so they transferred me to this other "party." I was on hold for more than an hour and finally gave up and hung up. I called Target back a day or two later and they said that they could not help me.

They refused to give me this "third party shipper's" contact information so I could just go to them directly. Again, I was transferred and put into no-man's land on hold, this time, for two hours! To date, I've had no resolution and Target has been absolutely useless in helping to rectify this problem and send a replacement chair. I don't know what to do because no one will help and I keep getting transferred and put on hold.

I am extremely angry with Target. I ordered a few items online last August 9th. When the items arrived, they sent me the wrong merchandise. I had ordered a JJ Cole Body Support - Graphite (baby support pillow) and instead, received a pink body pillow case. I took the merchandise to our local Target store and they informed me that since it was not the correct merchandise, they could not take it and I had to call the phone number. I called the number 1-800-591-3869 and talked to a person who told me they could not help me because their computer was down. She told me she would transfer me to someone who could help but I sat on the phone for over an hour and no one ever picked up. I thought maybe it was just that day that they were having trouble so I called back a few days ago and never got through to anyone and sat on the phone for a long time again. I am so mad that Target has not been able to take care of this problem when they were the ones who sent me the wrong merchandise in the first place.

Never use Target.com! I recently placed an order with my total being $70.29. Target charged my account for the total amount. And then, they made 4 other random charges to my account. They went over by $97. I called them and couldn't get anyone who spoke English. I had three different people hang up on me when I asked to speak to a supervisor. All agents refused to give me their names. I was put on hold for an hour and then was disconnected.

I was looking to buy some vacuums. I went on there site at 8am and saw a Dyson vacuum for $5.69. I packed up my kids and went into the local store. I was told by a supervisor in the store that he could not honor the online price because they were a separate entity. He advised that it was a legitimate price and for me to order online. I came right home and placed the order for 10 of these vacuums. At approximately 10AM on August 26th, they pulled the money from my account and sent me a confirmation email. Then at 9:00PM tonight August 26th, I got an email telling me that the order was canceled.

I called customer service and was on hold for 45 minutes. After being passed around for a bit, a lady named Jessica got on the phone claiming to be a supervisor. She advised me that the order was canceled because there was an issue with the price. I explained to her that it was not my fault and it should not have taken 12 hours to tell me that. I had several people waiting on these vacuums. She advised that they would not honor the price. I don't think this is right. How can you not honor your own price?

Here is my story of a recent horrible experience with Target Online services. I recently got married on August 20. We received a number of Target Gift Cards, as their company was listed on our bridal registry. We went to purchase an item from the online site, as we made the 30 mile one-way drive to our local target store. Once we got there, this item was found not to be sold in stores. So, we came home and went to order it only to find that we can not use more than 4 gift cards. We called customer service to see what can be done. We were told that we had to drive 30 miles again.To combine the gift cards, we have to drive another 30 miles back home just to order this item on line.

While talking to the customer service rep, I asked about Site to Store. We were told that it can't happen. I can honestly say that this was the worst experience I have ever had with a company, when it comes to buying something in store or on line. I know of at least 5 or more weddings coming up in my area and other states very soon. I will be telling them about my experience with Target and will be urging them not to list that company as a bridal or baby registry. The fact that you can not combine the cards over the phone or use more than 4 gift cards is rather shocking, and what got me even more is that you can not send an item to a store.

I will end in saying thank you for nothing, and I will never do business with Target again.

I am trying to return items that I purchased on Target.com on July 27 and August 17. The order numbers are ** and **. I would like to return the items but I need to print a receipt in order to do so. Receipts are only available on Target.com but I cannot access a receipt from this webpage (my account). The orders do not appear in my account, although they should have.

On August 24, the people at Target store could not get a receipt either. I spent an hour at the store trying to get the receipt and trying to return the items. It does not come up with my credit card either. I spent an hour on the website yesterday and, again, today. I cannot send an email to Target because they do not have a separate address. And when I try to contact them through their page, my message does not go through because it says "submit a valid comment or complaint." I have not found an address for actually mailing a customer complaint.

So, it is impossible to get receipts for these items due to my inability to reach Target. The shipments came with a shipping order but Target does not accept that for a return. I need to have a printed out copy of my receipt from Target.com. The items are unused and I have the shipping package and packing slips. On August 25, I spent an hour on the phone waiting for a representative to help but no representative came on the line.

I ordered four chairs for my classroom worth $17.99 (each) online at the store in Harrisburg, PA . Supposedly, if $50.00 worth of merchandise is purchased, the shipping is free. When I got the invoice, they charged me $52.97 to ship the items to my home. I spent an entire day trying to get someone on the phone at the various numbers located online. I then went to the store but the customer service personnel could not help me. They gave me a phone number to call and I proceeded to call it. When someone finally answered from an overseas call center, they told me that they could not help me and gave me another number to call. I called the new number and was on hold for 25 minutes. When someone answered, I was told that her computer was down and that she would forward me to the appropriate people. I then was transferred, and after 55 minutes of wait time, finally hung up. I wanted the shipping to be deleted from my bill but I will just return the chairs. This has been very frustrating.

This will be my first and last purchase at target.com. I ordered a bedspread on June 2, 2011 for my daughter's birthday. It was scheduled to be shipped within 3-5 days and would be received between June 9 and 13.

On June 15, I had not received an email saying that my product had shipped, so I called customer service. I was told that some items were "stuck" in warehouses and were taking longer than normal to be shipped.

I patiently waited until I finally received an email saying my item was shipped on July 18. By August 22, I still had not received my item, so I called customer service again. I was told that their computer system said that my item had shipped, but the service rep said that the UPS tracking number listed was not a valid one and the item was therefore considered "lost in shipping". She refunded my money.

I ordered a Radio Flyer Grow-n- Go tricycle on 6/12/2011, have called several times and keep getting the same story. I have been told that the computers are malfunctioning so a tracking number cannot be assigned. If a tracking number cannot be assigned, then it cannot be shipped or refunded. I can refuse the order if it gets here then will be refunded. Obviously, this was occurring before I placed my order and Target was aware of the problem and continued to accept orders.

I'm having a baby and naturally, I made a gift registry at Target because usually their products are of good quality and fair in price. I got a coupon in the mail stating that I can use the promo code to get 10% off the rest of the items on my baby registry. I was totally excited because there were 15 items I still needed. Being 38 weeks pregnant, I didn't feel like going to the actual store to buy the items and decided to place a large order online.

I have never in my life experienced as many problems with an online order as I had with Target.

To start off, they ship the items as they are available (I'm fine with that) and they charge you for the items as they are shipped (which I am also fine with, although it was confusing). What I was NOT okay with was all the ADDITIONAL charges they charged to my card.

My order total was $192.21 after the promo and a gift card. Target charged me an ADDITIONAL $348 dollars. When I contacted them, they stated that it was "stuck authorization charges" that the "charges are not going to go through and are only pending." That's all fine and dandy BUT my bank thought I was overdrawn so my debit card no longer worked. I don't know what "stuck authorization" charges are and I don't understand why Target thinks it's okay to charge someone almost twice as much as the original order amount. They never stated anything like that could happen before I submitted the order and needless to say, it caused a lot of grief with my account. It doesn't matter that the charges were only pending because my card gets declined. Ironically enough, I got an email from Target about one of my shipments being unable to ship because my card was declined. So they overcharged me, overdrew my account, and then said they couldn't ship some of my items because my account was declined.

They originally sent me an email saying that my bank would release the funds in 7-10 days. I told them that was unacceptable, that I couldn't wait for 10 days to get 348 dollars back (I'm about to have a baby for crying out loud, money is tight). After a long unhappy email back to them, they contacted my bank and released the "stuck authorization" charges.

I am STILL getting random charges on my account for this one order.

In addition, I was missing an item in one of the boxes that they said they sent (and of course they told me that item is out of stock even though online it says it's in stock), so they are refunding my money for that item (which means I lose the promo benefit).

They said they sent me crib sheets in a package and the tracking says it's been delivered but we've never seen that package. I called them about the package and they are telling me it's delayed. Why it says it's been shipped to my house if it's delayed is beyond me.

They told me that I had a package on the way that I had already received and so she had to put me on hold to have the shipping department "update" my order before they sent me ANOTHER set of drawer knobs.

I don't understand why a company that is so large and handles so much merchandise would have this many problems with an order.

When I have called and talked to them about the problems, they have been helpful in getting them fixed. However, I don't think I will be ordering from Target.com again simply to avoid this kind of hassle to begin with.

Side note: I'm still waiting on that delayed package so who knows if there will be more to complain about later.

Target online has daily deals, and on July 15th I ordered one of them. They had denim blue jeans on sale, buy one get one free. I clicked the links and ordered the jeans. I expected two pairs of jeans and only received one.

I called customer service (which is a JOKE), and found out that I should have clicked their little button on the bottom that says "buy both" (really?). Anyway...

Okay, I didn't click their button, so I figured they could correct the mistake easily enough, but no. They cannot help me whatsoever. I received the runaround for over an hour for them to tell me there was nothing they could do.

On June 28th I placed an order for two cottage style end tables from target.com. When I placed the order I was promised delivery between July 6 and July 8th. On July 11th I had not received my order and when I tracked my shipment online it said it was "shipping soon". I called customer service on the 11th and was told that it would ship by the end of the day. On July 12th when I checked the status it still said "shipping soon". I called again and spoke to Jodian. She told me that there was a problem with the warehouse. She told me that she would contact the warehouse and call me back with a follow up.

On July 19th I hadn't received a follow up phone call or email. I called again and was told that my order was "stuck in the system". This time I spoke with Joseph S. He told me that there wasn't anything they could do. He could not provide me with a contact number for the warehouse and when asked to speak with a supervisor I was placed on hold for 10 minutes until he said that his supervisor was busy on another line. I tried to get a straight answer from him on how this issue was being handled but got the run around. He could not provide an answer to who was taking care of this issue or when my order would be shipped out.

I called again on July 25th to get my money refunded since the items still hadn't been shipped. I was told that they could not refund my money because the items were "getting ready to be shipped". This had suddenly happened on July 15th (4 days before the last time I had called) but was told on the 19th that my order was still "stuck in the system". I was told that once I got the items I could send them back for a full refund. However, the first customer service person (Alfred) nor the supervisor that I spoke with (Gem Y.) could tell me when the items would be shipped. How am I supposed to send the items back for a refund if I never get them?

Target.com are liars and deceivers. I ordered a desk from Target.com on April 24th 2011. After getting several emails from Target stating "this item has been delayed," I went and purchased the desk I needed and called to simply cancel the order on May 4th 2011 that Target was unable to fulfill. I got their overseas call center and their representative, who barely spoke English said I could not Cancel. She offered me no reason at all! It was like pulling teeth for her to finally tell me in her words that it was already in shipping.

I asked her why then was I getting a message saying delayed and she didn't answer so I asked her when I would be getting it and she said it will be shipped between the 10th-17th. I said to them that it's only the 4th, why can't they contact shipping and cancel this since I no longer need the item. They are going to waste everyone's time and money. The driver is going to end up delivering a huge desk I don't need and then I'm going to waste gas taking it back to the store. She said to just take it back to the store when you get it if you don't want it. I told her that Target has placed a hold on my bank funds for the desk and I have no access to that money until I'm able to get that unwanted desk and return it. So I asked her to be more specific on the delivery and she said that she cannot guarantee that it will be delivered between the 10th-17th; it is only an estimated date and she couldn't even guarantee that they had the desk at all.

They refused to cancel the item every single time I called and they refused to let me speak to someone in the US or to a supervisor and they hung up on me twice. I dare anyone to order online and try to cancel; the foreign call center will lie and tell you that it is too late! It is an outright scam!

Target Corporation needs to know that the hands and mouths of the call center folks they are feeding are sabotaging their company. They think that they are looking good by never showing cancellations of orders, but they are ruining customer relations! They are also dumping the problem onto the local stores to deal with. Shame on Target! Hey, here's an idea, I have six years National Call Center experience but haven't been able to find work now for a year, how about bringing jobs back to the good old USA?

My money is still in limbo until they deliver or cancel. The bank said that I'd have to cancel my bank account in order for the hold on the funds to be released. I spent days and hours of trying to get someone from Target that actually spoke decent English to understand my situation.

I ordered a stroller from them, and it took 2 weeks to receive a package. It was the wrong product; they send me a lawn chair instead. I called customer service only to be told that the stroller was going to be sent again, but it would take 7-10 business days. A day later, I received an email stating that the stroller I had originally ordered wasn't available and that it wouldn't be for another month.

Since I used gift cards for this purchase, they would only refund me with another Target gift card. If I wanted a refund, it would be to spend my money elsewhere. I then called to see if they can change the item to a similar item that was in stock. I was told I couldn't and that they could still refund me my gift cards, but it would take 10 days also.

When customer service was contacted over the phone, I asked to speak to a supervisor or manager and was told that there was none. I've been sending email back and forth to them with not much of a solution.

I had purchased a futon bed from Target.com with my credit card for my daughter's boyfriend. We made the purchase on 11/17/10 and it was not shipped until 12/23/10. The frame of bed is now broken and I was told that it could be returned to the Target store. However, they wouldn't take it. My daughter called Target.com but they said that it was over 90 days, which was not. He never received it until 12/23/10 even though I was charged for it in 11/17/10. So, he is out of a fulton bed and with tax and shipping, I'm out $240.74. I don't think I will be buying anything from Target again. I am not very happy about the bed breaking and being out of $240.74--not in this day and age. I am a very unhappy customer.

I tried to get a credit card from them for their new RedCard program. They declined. I asked to speak with the executive relations department. I was told they will not do that; I would have to send a letter. I sent a detailed, personal letter and after two weeks. I got a standard form letter from them and a response. It is impossible to speak with a management level person at Target. Virtually all telephone calls are sent to a customer service or customer relations department. The executive management of Target is completely uninterested in dealing at all, in any situation with customers. Also, your calls are sent all over to India, the Philippines, Arizona and elsewhere. Anywhere but where the corporate office is.

I shop online because I am unable to get out to stores a lot because of a neurological problem where I get exhausted way too easily in stores. So its easier to shop for Christmas items online for me. I put an order in to Target.com and it did not advise me that I would not receive the items until December 27th until after I accepted the purchase. So, in a quick response on my part, I go to cancel this order and I can't because it's already being shipped. They told me that I would have to receive the product, pay for it and then just use their return form to send it back. Within an hour, I called. This is ** and I know this to be so. I have dealt with many companies and within an hour it's never been a problem. This is such scam!

I have been a target.com shopper for many years. This is the first I have ever dealt with this and I am not pleased! Will this do anything? Probably not. I say that because its Christmas and we have been warned. But last year, I did this same thing with them - shopping at this time of year. I made a mistake and it was correctable because it was within the hour and they told me "quote unquote" that if I have a change within twelve hours that it is not a problem. It can be dealt with. What the hell changed!

I was dealing with chemo, ovarian cancer and I didn't know if I was dying last year and I had no problems. They were wonderful to me when I had to make a change to my order one year ago. Now I get, no this has been the procedure. I think they want to make the interest on money off of my payment now and they also told me that it will take up to five weeks for them to refund me. What is this crap? This is not the way to keep customers! Please advise customers to not use their site!

The economic consequence is that I have money going out to them that I won't have for other gifts or bills because I won't get my refund for five weeks; when its not even out of their store yet and they don't have to put me through this. My oncologist tells me that I am not to deal with high stress. I am just off of chemo. This is high stress. I'm sorry that I cannot physically go shopping and I'm sorry that I, as a customer, feel that my rights have been taken advantaged of. So, this is not helping my health.

I placed an online order for an Apple iPod costing $199.00 on Nov. 24, 2010. On Nov. 27th, I received an email stating the item had been shipped to arrive on Dec. 1-6th. On Dec. 3rd, I tried to track the shipment and was informed that I needed to contact the supplier. I called Target.com and spoke with Ashley, who informed me that the item was lost but I could have a refund or they could re-ship my order. I requested a reshipment, I was told I would receive a confirmation email in 24 hours. Two days later, I had not yet received the email.

I contacted Target.com via email the next day I had a confirmation stating the delivery would be arriving by the 8th of Dec. On the 9th of Dec., I called Target.com and was told my only option at this point was a refund. They would reverse the charges to my card. I was told it would take 3 business days. They still have this product online and listed as in stock.

How can they take the money for a purchase, hold that money for a period of time and fail to provide the purchased item yet continue to offer the item for sale? The item is no longer on sale for $199.00, the cost when I checked is now $204.99.

I ordered two cafe tables in early October on sale. After a short while, I received an e-mail to tell me that my order was delayed. I had to call or go online to their website in order for the order to be delayed and not cancelled. But the cancellation happened anyway. The price had gone up during that time and I was offered the same item for more money.

When I called customer service to complain about this, they placed a new order using the sale price and offered me free shipping. However, the same thing has happened several times in two months. The order is placed then delayed, then cancelled. All I get is promises that the items are available and should have been shipped. No one (including me) understands why they have not been. I am extremely frustrated with this experience.

I placed an order online last night, and realized after I placed it that the shipping address was wrong. The address they were sending it to was the address to my old office, which is now rented out by another company. I tried to cancel online and it said that the order was processing so it could not be canceled or changed in anyway. I figured I would call in the morning.

When I did, the Customer Service told me the same thing - it was processing and could not be changed. And yet the item has not shipped yet. I explained the situation to her and she said when they try to send it, it would be refused and then I would get a refund. I even called the building where my office was. It is a huge sky scrapper building with many offices and they confirmed that they do not filter packages to make sure that the name on the package is of a person who works there. So the package will be sent directly to my old office address, where there are new tenants and no one knows me.

Who knows if the package won't get lost or stolen? And meanwhile, I've paid for it. The Target representative insisted she was sorry but there was nothing she could do. I've never heard of not being able to cancel your order or change the shipping address - especially when the item has not even shipped yet! I am never shopping at Target.com again and I will be spreading the word. I also plan to file a dispute with my credit card company - who is already on my side and said, "I can't believe Target won't let you change that!".

I ordered some medical nutrition products on line. All of the items were listed as in stock. The shipping page states that shipments are sent out in 1-2 day for in stock items. It now has been eight days. No one has been able to tell me the status of the order other than it has not shipped and they do no know when it will ship. Because it is 'in process' they are unable to cancel the order or change the shipping to expedite it when it does ship. All I get is an apology that is has not been shipped and there is nothing that can be done.

The recipient is an elderly man that needs to drink thickened liquids ( the products ordered) to reduce the risk of pneumonia. These juices were ordered to provide nutrition and hydration.

I ordered a comforter from the wedding gift registry. There was no place for a gift message. When I called, they said this item cannot include a gift message. Beware: gift items without a way to send a message to the wedding couple!

I was told by phone that I needed a Target Card to order on-line. So, I drove to the store (not near) and got a temporary card which does not give me the entire number, just the last 4 digits. I was still not able to order on-line as they require the entire number. That's crap. Phone reps apparently don't have a clue.

When I call customer service, I'm told they are sorry but there is a problem with shipping. The reps are unable to give any expected ship dates or guarantee if or when it will be sent.

I recently asked to cancel my order and was informed by a supervisor that it can't be cancelled due to the order has already been processed. I am waiting on a manager (any one of four that will be in tomorrow) from Target online to call me back. Supervisor Tracie lets me know a manager won't be able to cancel this either, but she'll have them call. This is very disappointing. I love shopping at Target, but will never order anything online again.

At Target.com it said, buy one of many certain cribs and get a free mattress. I placed my order and my crib was delivered but no mattress. I called to find out the status of the mattress and I was told I must have placed the order wrong and the only way to get the mattress was to ship the crib back get refunded and replace the order. All because I must have not added the mattress correctly on the order. I tried several times with many people to have the mattress sent to me since I did buy the correct crib, but they will not do it. I have never seen such horrible customer service. I was promised a free mattress and they will not honor their own promotion.

I was looking for a digital camera and checked the prices on target.com I saw a Nikon coolpix that I liked on sale for $109 (regular $129) the ad said the camera was available in stores and online so I went to my local Target store to purchase it. When I arrived at the store the camera was listed at $129 when I asked the saleswoman if she could double check the price, she snapped at me and said whatever price it says it is. I told her that I saw the camera online for $109 and she stated that those were online prices only; she refused to double check for me and in disgust with her professionalism I left the store empty handed.

I went home and looked again online and it clearly stated that the camera was $109 online or in store availability this time I went to the next local Target store and it was again $129 there this time the salesman did look it up for me but it still came up $129. He was uncertain as to why there was a price difference his only explanation was that the statement in store or online just meant the camera was also in the store but not at the online prices. I think that was ** and was quite upset that they would advertise an item like that. I bought the camera at $129 because I really liked the camera and it had great reviews I wish I could of had it at the price advertised though.

Without knowing this, I ordered merchandise on Target.com thinking I was doing business with the Target brand. There was a shipping problem. I called the number provided over and over, and each time I was routed overseas to a person with limited English skills and confined to a limited script. No one could think or talk outside of their limited script to solve anything. It was just a 100% stupid, time-wasting experience and they did it all with an insincere, condescending attitude. I was more frustrated and angry when "customer care" (funny term for a company that couldn't care less) finished yanking me around.

I spent hours trying to reach a Target Corp rep in the U.S. When I did finally reach someone at Target Corp, I was told that Target.com is fully operated by Amazon.com and that there was nothing they could do! Nothing! It was completely out of their hands. Again, it's all run by Amazon.com and Target washes their hands of it all. Of course when I called Amazon.com, they said there was nothing they could do about it because it was Target.com. The insanity of it all; obviously these people don't listen to themselves.

Amazon.com, amazing! Target is knowingly misleading the public about who we're actually doing business with and then takes no responsibility when something goes wrong! They go completely underground. Really cheesy cowardly way for Target to do business. Stay away from Target.com. There is no one in charge and it'll just bring misery and pain!

I paid extra to get a two-day UPS delivery on an item ordered on July 6. On July 8, it had not arrived. CSR said that it takes them 24 to 48 hours to pick the item from the shelf' and then the 2-day countdown begins.

I tried to cancel an order ***, and was told that although the item wasn't shipped yet, it was in the preparation phase and couldn't be changed. I had a problem using the online services (granted, my own error) and I placed two orders. I called and spoke with Xavier, who was supposed to cancel the order. Somehow, two orders were set up. *** was already shipped, which is fine. I'd like the other order above either shipped to my house, or cancelled, preferrably.

Instead of helping, Tanisha, referred me to a supervisor, Marcia at the online services center. Marcia (Marsha)gave me a run around and passed me to guest services, who advised they are a separate entity to your on-line service. While Monica was considerate, she couldn't help me. This is a poor way to treat customers. I only want to cancel one order that hasn't left the warehouse yet. I will be sending this to the Better Business Bureau as a consumer complaint. I had to pay for two gifts when one could have easily been cancelled or re-routed.

I ordered a pool patch kit on 6/6/10, next to the product it states it usually ships in 1-2 business days. I have a hole in my pool (which was filled before I found the problem.) So needless to say, shipping in a timely manner was important. I paid $9.99 for the product and $8.99 for shipping which was super high in my opinion, but I figured it would be here before all the water drained from my pool so I went ahead and paid it. The tracking information states the package left the facility on 6-9-10. Unless it is traveling by snail, I do not understand why it has taken so long. I still do not have it and it is 6-15-10. I called customer care and they said the package was on time. (When you think about 1-2 day shipping, do you add on 7+days?) Anyway the person was extremely rude so I ended up hanging up on her. I found the number to corporate and figured I may get further with them, but basically what that boils down to is they tell you they have documented your complaint, and there is nothing else they can do. What a joke, seriously! I will never ever, ever, ever order from them again. And furthermore, I will tell everyone I know not to order from them either. No resolution and no package at this point.

I order a couch online from Target for my daughter who is in university at Harvard in Cambridge, MA. My billing information stated that it would not be shipped for two to three weeks. About one hour after ordering, my daughter told me that it would be too big for her new room. I tried cancelling online but could not. I then called a customer rep less than two hours after placing the order who told me that because it was already in "shipping". I explained that it could not be shipping since it was not going to arrive for two weeks at least. She then stated that there was nothing she could do but try to manually stop it. I take it this required a phone call or email.

Today, I received another email stating that it had already started shipping and so they probably could not stop it, but that I would not be billed until they started shipping (contradictory statements of course). I called customer reps again who said there was nothing they could do, even though the item was not actually moved in their cyber world it had started shipping. I called consumer complaints who gave the usual patter about understanding my frustration and that they would pass on my concerns but there was nothing they could do. Jeffrey could also not pass me along to anyone else or provide any names of supervisors beyond giving me the public info on the name of the CEO.

I have ordered online for years and have even cancelled an item at Sears Canada on the next day and was not given this ridiculous story. My family (most of whom live in the US) and I will never order anything from Target again! In Canada, the consumer is protected and allowed to cancel large orders within a short period of time. As a lawyer, this is important protection. Does this not apply in the US? I can only imagine the kind of nightmare of trying to return the item and of course, I will have to pay the shipping cost back. I only wish I had read up on this company before placing the order!

I ordered online on March 27. They said it would be shipped in 3-5 business days. It was not shipped until April 23! I was told by others this has happened to them as well. I am done with Target!

Target online store is charging 100% shipping and handling fees on certain items. After 5 phone calls and over 1.5 hours on the phone trying to get this adjusted to a reasonable S&H charge, I was told there is nothing they can do. I would not recommend shopping online at Target.

I bought my granddaughter iTunes card for Christmas. When she went to scratch off to use, it was defective. Target has a policy of not making it good even if product is defective. They told me to try to get iTunes to make it good. I lost the $50 I spent on card. I replaced it for my granddaughter, but you can bet not from Target). Buyer, beware on any online purchases from them especially gift cards. If it is defective, they will tell you basically tough.

My son ordered a TomTom XL340S GPS from Target.com for me. Total cost was $103.00. The packing slip shows TomTom XL340S shipped as this completes your order. The problem is that Target had shipped a lesser GPS in the place of the original order. They shipped a TomTom XL335S. The XL335S only carries a 1 GB and does not have Mexico maps. The XL340S has 2 GB with Mexico maps.

I went to my local store and checked the GPS dept. to confirm the difference. That dept. does carry the XL340S. I went to the store returns dept. and was told they could not exchange the GPSs since the packing slip showed a different item than what I received. I was told I had to contact Target.com to have them authorize the exchange. I spoke with Matt at Target.com customer service. He told me they ran out of the XL340S and replaced it with the lesser GPS XL335S. I said that the store still has the XL340S and I should be able to exchange it with the store.

He spoke with his supervisor and said my only option was to either keep what they shipped or return it for a refund. I asked to speak to the supervisor and was told this was the final answer. This is most definitely a break in a binding contract between the retailer and consumer, and deceitful in shipping a lesser product.

This letter is to show how I am dissatisfied with the use of target.com. I have recently ordered a movie from your website. After I was sent a shipping notification. I was told it would arrive January 7, 2010. It is now January 10, 2010 and stills no item. I am quite dissatisfied by this deceit. I am a loyal customer, but if you do not stick to your shipping dates, I might have to switch to one of your competitors. Such as Amazon, who stick to their delivery dates?

On Nov. 26, I ordered two TomTom XL340S GPS units online at the Black Friday price of $97 each. On Nov. 27, my sister ordered 1 of the same item online. Several days later, she received an email that the XL340S was out of stock, and she would receive an XL335 as a replacement. On Dec. 9 (13 days after I placed my order), I received an order that the XL340S was no longer available, and my order was cancelled.

I immediately called their customer service line and tried to get some resolution to my issue, such as a replacement item at the same price, but the person in customer service kept repeating they could not help me with my issue. They gave me the number for the corporate office which I then called, with the same result after about 30 minutes of discussion. I ended my call by asking the individual if they were telling me that there was no way they could provide me with some resolution to the issue.

They just kept repeating "I am sorry; there is nothing we can do." No offers for another item, no offers for future discounts for my troubles, nothing. I promptly told her that once I hung up the phone, I will no longer be a customer of Target, which did not affect her at all as she just let me hung up without further discussion.

I have read multiple incidents online from other people who ordered the same item at the same time. Some got replacements, some got discounts, and some like me got nothing at all.

On 11/26/09, at 9:09PM, I placed an order on target.com for 2 of the TomTom XL 340S GPS units that were advertised for $97. I placed the order, and two weeks later, I received an email telling me that they were cancelling my order due to not being able to obtain inventory from the manufacturer. TomTom still makes this unit, and Target Store is selling this GPS in its store.

I called target.com Customer Service and was told Target will replace with Tomtom XL335S. The rep told me that I will receive a confirmation e-mail within a couple of days. A week later, I still did not receive any e-mail. I called Target.com again. This time, the rep I spoke with told me he was sorry and went over different models of TomTom. When he told me it will be $133, I told him that it was not fair for the consumer to pay for it as a full price and I did not want it. Not to mention that I was told I will receive a replacement.

Now I was told that I had to pay for a full price. I told the rep that Target needs to do a price match. Not to mention Tomtom XL 335S is a lower model than TomTom XL340S. I asked to speak with a supervisor, and I waited 30 minutes. When I finally was able to speak with a supervisor, after I told her what happened, she just told me that she had to transfer me to Customer Relations. I did not get a chance to ask her why, but I was already transferred. So I spoke with Guest Relations, and I was told there was nothing they could do and they could only take down the complaint.

Then they transferred me back to Target.com Customer Service. I waited around another 20 minutes to speak with a supervisor. After the phone was picked up, I was being hung up. Two days later, I received a confirmation e-mail stating TomTom GPS XL330S was sent out. I was very shocked! I did not authorize any order or charges. The rep knew I said no to the prices. And I could not believe what he has done. They have charged my credit card without my authorization. Why could this happen?

First, Target tried to cheat consumers to order from them and cancel the order because they could not deliver it. I could have ordered from other vendors since everyone had a really good price on GPS during Black Friday. Second, Target's Customer Service reps were all liars. Third, an authorized charge was applied toward my credit card. This is not the way to do business.

Ordered 3 gifts online early December. All three were shipped separately, with an expected delivery date of 12/18-12/22. I kept track of the packages. All but one was trackable. Figured it was a UPS issue as the link on target's website said it was shipped UPS. Then I noticed that the tracking number looked more USPS than UPS, so I tried the tracking number there...no luck. Now it's 12/23 so I called Target. The item is out of stock and was never shipped. I asked how they could report it was shipped and bill me for something they didn't have.

While they were gracious and was willing to refund my money and ship any other similar item for free (after Xmas of course), I did not want another item (gift was very particular and nothing else was even close). They were rude in INSISTING I take the free item. I told them that would be 100% wasteful as the alternative item would never be used except to collect dust. I then requested to speak with a manager (after SEVERAL attempts to tell the CSR that I did not want the alternative item). I've now been on hold for over 15 minutes.

I call target.com guest relations, was told their was nothing they could do, and was given the number for Target corporate guest relations. There, I spoke to someone who stated that there was a substitute product that I could order for the same price. He transferred me back to target.com guest relations to place the order for the substitute product.

The representative from target.com stated repeatedly, "There isn't a substitute item. However, you can select any of the TomToms on our website and I can order those for you." After asking about a price adjustment, I was told that I'd be charged the full price for any of those items. She suggested a lower model for a far higher price than the initial item.

After refusing to fall for the bait and switch, I then was transferred back to Target corporate guest relations. There, I was finally told that while they were offering a substitute item, by the time they got to my order, they were out of stock on those items. I was told there was no resolution available to me, but at least they didn't charge my credit card.

That's the last time I'll shop at Target. I wouldn't have been upset if they'd said that my order would be delayed until the new year, while they replenished their stock. However, after their antics, I'll go elsewhere.

On Black Friday 11-27 I ordered 2 Tomtom XL340S GPS units from Target online and received a confirmation email along with an estimated delivery. On 12-9 (almost 2 weeks later) I received a cancelation email due to the item not being able to be obtained from the manufacturer. I contacted Target online (call center in Philippines) and talked with several employees including management and all they offered was a 10% discount. All I wanted was to activate my order for the same price and I would wait till it became an "in stock" item again.

I called Tomtom and they said it would be delivered to Target online when they had someto ship (they would not offer me the same deal either). I talked with several Target employees at the Target Store corporate headquaters in Minneapolis Minnesota and came to the conclusion that Target online has "customer no service". They were nice, but unwilling to match the price I ordered the units for. I would recommend to anyone not to try to order any special deals from Target online due to their terrible track record as can be seen if you read many of the comments (some dealing with the same items on the same day that I ordered them). This makes it certain that Target online has terrible customer service and is only interested in your money not your satisfaction.

On Black Friday (Nov. 26, 2009) I ordered two TOM TOM 340S GPS units from Target online. I received an order confirmation for these two Christmas gifts. A week or so later I checked on them. They had not been shipped. No problem, I assumed they were busy with Christmas orders. I chacked again on Dec. 11, 2009. My order could not be found and had been cancelled. I found this out after calling their online service center. I was told "Sorry". They didn't have enough units to fill all the orders. I could have gotten it from Amazon and others for the $97 price if they had not accepted my order or had let me know that it was not coming.

I called Guest Services and was told the same, "Sorry". No offer for a rain check or to make the order good. I checked the local store and they had plenty of them in stock but would not honor the price. I called for a District Manager but have not gotten a return call. Guest Services fianlly responded to an email with an offer to set up a $20 discount on my next order. The TOM TOM has now gone back to $249 at the local store. What a deal!! I will never shop Target again! I ordered from Amazon, Sams Club, Wal Mart, J&R Music, Lowes etc. this year and all went well. Target should have bent over backwards to get my order to me and did not even try.

ordered something for $17.99plus $5.25 sh, was sent the wrong thing. so we called they said the would send the right thing. we were charged $35.58 more at our bank tried to talk to them they kept hanging up.

I went to target store they called on line who said only after they receivered everything back then they would look into it. they did say it probably a mistake about the $35.58 but they couldn't give it back.

Is this how the company makes their money

Target had a black Friday sale on the Tom Tom xl 340s navigation system offer both on-line & in the store. I ordered five for Christmas presents. My order was confirmed by e-mail. I even checked back on the site & saw they were sold out. On December 9(15 days later) they sent an e-mail @ 2:57am stating they were out of stock and would not be able to fill the order. Computers keep inventory & they should have not taken my order in the first place! i called their customer service number and got nowhere.

I purchased a Christmas tree online. It was on November 28th, 2009. On Sunday, November 29th it went on sale AFTER I already ordered it online. So I went online this morning to print out the receipt and the sale listing online so I can go into a Target store and get a refund for the difference. They refused because I ordered it online. I would have to return the tree, get my money back and then re-buy it, which makes no sense. I asked why because it's online for $99 too so they told me to call the online number and they will refund the difference.

Got back home and did just that only now the item is out of stock online so it would not show up with a price. LUCKILY I printed it out when I brought it with me to the store this morning. I called the number for online customer service and spoke to Camille. She put me on hold and after sitting on hold for 15 minutes of dead air, Camille, and she said her supervisors said they could not refund because it was not online any longer with a price. I told her I printed it out and could email it to her. She said hold on and I will get an email address, ANOTHER 10 minutes later she gave me some song and dance that she didn't have an email address.

I hope that $30 was worth a lifetime of business as I will no longer EVER purchase another item from TARGET. It's not right that they don't honor price differences from one week to the next for your own STORES. If the tree wasn't decorated I would return that too and they can pick it up too, undoubtedly would cost them more than $30! (It's the principal of the matter). Perhaps [they] can use this as training for [Target] employees and supervisors what real customer service is. Or perhaps, as I have found, Target just doesn't care.

My wife and I shop at the Target store in Oxnard all the time. Most of the time my wife uses her Target credit card to pay for our purchases. Not one time has any cashier asked to see my wife's ID when she uses her credit card. This is a very big concern of mine with all the identity theft that has been accruing lately. What are [their] current policies and procedures on protecting your customers? I would like to see corrective actions taken immediately. Nothing has happened yet. That's why I'm saying something now and hope this issue gets fixed before something does happen to my wife or some other innocent person.

unprofessional/no customer values. purchase on line, can return any target store. when arrived, decided I did not want, but could only find packing slip with order number, no receipt. The packing slip said to return, you must go on line and print a receipt, no returns accepted without receipt. I do not have or access to a printer. It is a federal law that any customer paying for a purchase be provided a receipt. My account was charged for $ when the purcase was done, and I should be provided a receipt.

I called my local Target store for assistance, explaining that I donot have a printer. I expected customer service, to be told they would assist me, use their Target printer to print my receipt and do my return. Instead I was told that I was responsible for reading the fine print on line and it happens all the time. They are aware of the problem with many other customers and I am the one responsible for either purchasing or finding a printer, to print the receipt. I was told no one would help me and I was refussed the phone number for anyone to help me. I was told they do not give out district manager or coporate phone number, because they would get too many complaints and Target doesn't have time to deal with them.

On line I found a oustomer service number and it went to India where I was unable to understand anything the person said. I had to hang up, did not understand one word.

I actually drove to the store and spoke to a manager in the store. Same thing, refussed to help in any way, refused to do the return, refused to print a receipt for me on targets computer, and he also refused to give me any number other than the number to India, refused to give a name of his boss and refused several times when I asked for the coporate number. Said coporate won't talk to you and forbids us from giving their number, only the number in India.

I found the coporate number myself and called, but apparently the big shots at Target coporation only work 9 - 5 Mon through Fri, the employees work all day and half the night, but headquarters only 5 days a week till 5:00. I called during those hours and was told that I could not be connected to anyone in the Us or at the headquarters. they would only give number for India..

You would think a major corporation in the Us that takes the US dollars from the US citizens would have a number for a customer to speak to, that the people spoke the US language. Also, you would think that being aware of my issue, they would have put some corrections into place and you would think that someone in the coporate office would be availabe to speak to you the same hours as their stores are open and their employees expected to work. You would think that Target would have some kind of managers traing program in place, teaching customer service. Most importantly, You would think Target would know that without the customer, they have no Target.

This is a major issue, they allow you to make a purchase using credit cards or atm cards and deduct $ from your account, but refuse to provide a receipt. Their adds say go on line and order, shipped immediately and return to any Target store. It does not explain that a printer is required for returns and that purchasers are not give a receipt.

On line order:

I was attempting to order an item and before purchasing I wanted to know if there was a shipping charge. Instead of giving me that charge it went ahead and processed the order. I was not given a confirmation so my hope was the order did not go through. Over the weekend I received a confirmation of shipment and was shocked at the shipping charges. There was no customer service to contact for on line purchases. Now I will have to return to the store and loose the freight charges.

I bought furniture online -- after 13 months 3 out of 4 legs on the desk fell off. I contacted target then target.com asking for parts. First they told me they can't help after 90 days(nothing of that info on my order form) -- then they gave me the manufacturer name in Thailand -- I sbumiited on that site -- no answer as I expected. First -- how can they hide behind this 90 days -- but not put it in writing. Second -- how can they sell furniture that falls apart jsut over one year? When I submitted to their customer service online form -- I clearly got an offshored answer -- couldnt even spell my name (my FIRST NAME which has a total of 3 letters in it) correctly!

Not sure if this is bait and switch. Target issues 'Holiday Toy Sale' Catalog w/coupons. Item on pg.26, big plastic kitchen, 'Step2 Lifestyle New Traditions Kitchen' has a $20 off coupon. No waiver language or warning - none of the stores have inventory control to track when item will be in stock or delivered, you must call and hope info. you receive is correct. No warning in catalog that item is NOT avail.on line. No warning in catalog that you cannot get a 'rain check' if out of stock. 3 Stores out of stock, no ideas on delivery,etc. Not avail.on line and website doesn't tell you that and website tells you, 'no such item'.

So, they are advertising a sale for an item that they are out of stock on and cannot tell you when they will get it in stock, coupon tells you to buy it on line and website tells you, 'no such item'. Website support staff tells you via phone, must buy in store.

Frustrating but not sure if this is 'bait and switch' as they then redirect you to larger, more expensive plastic kitchens. No inventory control in place and no coordination between catalog, stores or website. Hmm. Worth investigating? Not sure. Frustration. Did not stock in stores, on line the toy that they advertised and offered a coupon for. Offered me a more expensive toy. I bought a more expensive plastic kitchen from other toy store.

I don't seek personal remedy merely Target being made aware that they are showing a sale item that they do not stock, can't control deliveries/inventory and directing us to shop on line when that item is not avail.on line. Thanks.

I ordered Hanna Montana 2 DVD game over the internet and got Hannah Montana 2 edition instead. If I wanted that game I could have gotten it in the store and not have to pay S&H charges. It is a Xmas present for my granddaughter. This is not the game she wanted. What do I need to get this corrected?

I tried to return 3 rugs I had ordered on line...When you order on line Target does not sent a receipt!...I assumed since I had put them on my credit card they could look up the transaction...NO They would not take back the rugs until I came up with a receipt..One rug they even told me did not come from target.It did. I had saved some of the emails of purchases..They finally took them back after several trips to the store. I have heard many complaints when I mention this to people...Make sure you file a complaint with the BBB also.

in every way.

My wife purchased a patio set through target.com and the shipment came at various times. When we finally received the whole set, I took everything out of the boxes to find that all the hardware was missing to assemble the table. I called the company at least two and half weeks ago and was told that the screws were sent out about two weeks ago. I am still waiting for the shipment and the table is laying against the wall in the back of the house; useless.

We needed this item initially for our daughter's end of the school year party, which we held last weekend. It was a partly rainy day so it was essential to have an umbrella in the yard. My brother-in law had to haul over his canopy which was perfect, but we wouldn't have needed it if we had the hardware to put the table together so we could have simply used the umbrella that we purchased. If we do not receive these screws soon we will have to haul the entire set to Target, find a new patio set, and start the whole process over.

In May 2009, I ordered the Alexander patio set and 2 matching swivel rockers. The rockers arrived dusty, chipped, and the seat portion was ripped. I complained and was given 2 new chairs. The table and 4 chairs arrived, and the chairs were intact, but the table had a serious defect in the rim surrounding the plexiglass top. This crack will eventually open up and deem the table useless. They gave me a paltry $60.00 credit. Never again will I deal with Target.

2 weeks ago we ordered a black iron kingsize canopy bed. We recieved it yesterday and we put it together and the canopy rods for the head and foot (NOT SIDE RODS) are for a twin or double. So the bed is not complete. everything else went together but the canopy head and foot are too short.

I was confused so I called the customer support where I had an individual explain that it was only select patio sets in the free shipping promotion. He talked to me like I was stupid and direct me to the *special exclusions page and pointed out at the top that there was a section that would show a promotion if it was available. He said any item you click on will show its individual promotion in the upper right hand corner when you go to the product page. I said ok, thank you. I did not order my item online because I thought $150 shipping was rediculious. I borrowed someone's truck an purchased the item from my local store.

Fast forward to April 19. I went to the local store for a book. They were sold out of the book. I went home and clicked on the website and found the book I was looking for. In the upper right corner of the product item page it showed "spend $50 receive free shipping". I continued to purchase a few other items until I reached a few dollars over the $50. I check out. The next day I get the email confirmation and see that I was charged $10 in shipping. Wow 20% shipping charge and it said free shipping for orders over $50. I went back and checked to make sure every item had the "spend $50 receive free shipping" in the right hand corner like my friend a few weeks early pointed out to me. Sure enough each item had the promotion. I sent an email to customer service asking why my free shipping was not applied.

I said well this is false advertisement and he claimed it was a Technical error. I was put on hold for 20 mins. His manager Subrina then got on the phone. She was just as helpless. She gave me the same story. Her manager Marsha J then got on the phone. She said that she is sorry that but it is a technical error and there is nothing she can do about it. I completely disagree. this is FALSE ADVERTISEMENT. I can't believe how horrible a store a large and well known as Target would treat their customers so poorly. I have recently moved into a new house and I have spent a huge amount of money on online purchases and catalogue orders in the past 2 months. no other experience has been as poor as the customer service I have received from Target.

Its ashame how 1 horrible online experience can change a person's view of an entire store. I use to visit my local Target at least weekly. I'm gonna have to find a new place to shop.

I ordered a necklace online in February to be sent by the beginning of March for a birthday gift to a family member. They never received it and I cancelled my order and requested a gift card be sent in place to the gift receipient. She still has not received it and no one is contacting me to let me know what is going on with the refund.

I am out $60 for an item that Target refuses to accect responsibility or even take care of the situation. I paid for goods and never received them after a month! It has been almost 2 months now and nothing!

I got better and faster service from the old mail order catalogs. Ordered furniture a few years ago which was supposed to be here in one week. It took several phone calls and more than 6 weeks to get it. Parts were missing when it arrived. Ordered a handbag this time, thought I would give them one more try. Placed order on 4/5/09. Item listed as ships in 24 hrs and I got 3-5 day postage. My receipt said I would receive order by 4/10. Target notified UPS of the shipment on 4/6.

On 4/9 I contact target, they said the package was given to UPS but UPS must not have scanned it. Contacted who said Target never gave them the package. On 4/10 received origin scan notice from UPS (target actually gave UPS the package on 4/10). I still don't have the package. Will never shop Target online again.

Target advertised an item online for an original list price of $349 which was the same price as advertised in the store, however, it was indicated online that the item was on sale for $299. Their website indicated that I could purchase the item online and save 15% on online orders over $125. Their website did not indicate that the sale price of $299 was only for online purchases.

In fact, their website gave me the choice of either adding the item to my cart or checking the nearest Target store to see if the item was in stock. Since their website indicated it was in stock at my local Target I went there that same day but when I arrived there to purchase the item I was told that the item was not on sale and that their website and store operate differently and they do not honor prices from the website. I went to the front of the store and pulled up their website and asked where that was indicated and although they agreed it was not indicated on the website, they still refused to do anything about it. As far as I'm concered this is false advertising when a retailer refuses to honor a price.

No where on their website does it say that the prices online may differ from prices in the store. I've also filed a complaint with the Federal Trade Commission in the hopes that Target will at least have to change their advertising practices. Given the size of the Target Corporation, I fear nothing will come from this and Target itself couldn't care less if they have several hundred complaints against them because they still have millions of shoppers. Its unfortunate, but true.

I placed an online order with target about 2 weeks ago. With that purchase, I got free shipping and a promotional code for $5 off. Today, I got an email saying that one of the products I ordered wasn't available. I then went to my account on Target.com and lo and behold Target took away my free shipping and my promotional code...they did not inform me that they would charge me more than my initial order price. I just canceled the entire order except for one item that they already shipped, which I will then refuse and have it returned to sender. I've always thought that Target was a decent company, not excellent, but not bad either. Now, I don't think I would want to go through another hassling experience with Target again. They tried to rip me off!

Three times I ordered a bassett dresser on-line through Target and three times it was delivered damaged and was sent back. It was very frustrating because I really wanted the dresser. I think I'm going to give up since there are no guarantee's I'll get one in satisfactory condition!

I ordered product and paid for it on 12/8/08, was told it would be delivered between 1/5-1/8/09, then I was told by 1/20/09, then I was told by 1/28/09. Now in my latest conversation I'm told 2/3/09. The only excuse I've been told is that they errored and forgot to send it out - huh? It's been almost 2 months, I've paid for the product - I should have it by now!

I would like to know where my online order is for a drum set which I was to receive on Jan. 9, 2009. I placed the order on Dec. 15, 2008.

On December 1, 2008, I made an online purchase of an entertainment center which consisted of 1 table stand and 2 piers. The total price of these pieces of furniture was $941.74. That same evening I found a center at a different store that I like better. I called Target.com to cancel that order. They said that it was too late and the order was already out of the factory. They told me to refuse the order when it was delivered to my house and as long as the packages werent opened I would receive a full refund. I did that.

On the 13th of December there were 2 credits posted to my credit account. One was in the amount of $389.68 and the other was in the amount of $276.04. I called them on the 13th once I received an e-mail that said they had a problem with the 3rd refund. Mind you, I didnt purchase these things separately; I purchased them all at the same time with the same credit card. When I called on the 13th I spoke with Keisha whom said that the remainder of the refund ($276.02) would be credited within 7-10 days. I checked my account and called on the 18th of December. The refund hadnt posted. I spoke with Jovan whom said he issued a refund and it should post in 3-5 business days. He did 2 separate refunds. The only 1 that went thru was the $21.03. Why that happened I dont know.

On December 22nd I called again. I spoke with Monica she said to expect the amount owed with tax. I told her the only amount I was owed would be the $254.99. I waited until after Christmas and I called on the 29th. The person I spoke with that day also called Old Navy Visa because he said that the credit wasnt going thru for some reason. We were on 3-way and the ON rep said that there wasnt any reason on their part that the refund wouldnt go thru. Needless to say, it didnt happen that day either. I called again last Monday and the person I spoke with said that the system keeps rejecting it. They would have to do an investigation and I would hear back from them within 3 days, which would have been Thursday. I havent heard from Target. Its as if they are refusing to refund my money, meanwhile this charge is still on my credit card. I am on the phone with Target this very moment and they are still telling me its going to be another 7-10 days for the refund to post. That is nearly what all of the other persons from this company has told me.

I purchased a Latte Communications 8GB MP3 Player - Ice (LP-ICE8GBSLV) for $106 incl shipping via Target's online order system on Dec 18th 2008. According to their website any purchase by Dec 18 would be delivered by Dec 25. I received a UPS tracking number from Target telling me the item had been shipped on Dec22 - not within the 2 day shipping promise made on the website. I monitored the tracking number via the UPS website over the next several days - each time UPS tracking indicated they had not received the package for delivery while the Target website showed the item had shipped. Finally, on Dec 29, I called Target and learned that the item had never been placed in UPS hands for delivery and Target could not tell me when or if it ever would be delivered since the item was no longer available!!!

I demanded a refund and Target said they complied - so far my credit card company does not show the refund - maybe tomorrow? My advice is to steer clear of Target's online system - they lie.

We odered a bedroom suite from Target.com ( $3100). Upon delivery, all paperwork showed we ordered a king size package, and a queen size bed was shipped to the delievry company. I contacted target that day, where, I was told several days later, that a replacement would be shipped between Dec 8-17th.

As of my call to them on Dec 22- and being on hold for 1 hr, I have yet to hear back from them, and have had NO, absolutely, NO contact from them on my order #. They have not met up with any argreements they have made with me. I expressed my time commitments that i have had to do because of them ( time on phone- time away from work for the delivery) and also the fact i purchased a mattress the day before the set was delivered, just for this KING size bed.

Right now- still no word from Target.com.

I ordered a (FLY Fusion Pentop Computer) from target [online] on Black Friday for a deal of $29.99. First, I was hoping the order would get delivered within a week. But the order confirmation mail said that the product will be delivered during after-Christmas. They could have mentioned that on the product website, before an order is placed! Second, they sent me the wrong order number and I could never track my order online. Third, after more than 3 weeks they wrote up an email that the order cannot be fulfilled because they do not have any source for the item.

WHY do they have it still on the website then as an in-stock item? I have send them several emails but have received no response. What is the point in making folks stay up for their online sales on Black Friday, when they cannot follow up on them and not offer any alternatives!

I had ordered 8 Christmas presents online at Target [online]. Part of the shipment arrived and the other half was in transit. When I checked the UPS site to see when the package would be delivered, it would be after I have left town for Christmas. I called UPS to see if the package can be re-routed but was informed that Target would need to do that.

When I called Target, both the customer Service rep and her supervisor told me it wasn't their problem and it's too bad the delivery was late. They were extremely rude when I tried to check if I could return the package since it was going to be late. Once again I was told it wasn't their problem.

My Christmas presents will not arrive in time for the holidays and the rudeness was unnecessary.

I have been using their Visa credit card for years. I arranged for a payment to be made through their website at a future time. The payment was arranged. Target failed to process the payment and charged late fees and finance fees. I have never been late and never carried a balance. I tried to explain to multiple individuals that it was Target.com that failed to procees the payment, and I had no control over the matter, and they refused to listed. I canceled the account. Not worth having their card.

$40.00 finance charge not waived.

I ordered a Schwinn girls bike on November 11, 2008. I called back immediately and asked if the store would put it together and the gentleman told me NO so I told him to cancel the order as I am in Target all the time and I would purchase it there. He agreed. Cost of the bike $ 127.00 which remains on my Visa card. I have called customer service several times to please remove as I never recieved the bike. They were so helpful but could not find the charge. I will definitely send a copy to whomever as proof. The lady and gentleman absolutely believed me and said it sounded suspecious and would send it in as a company fraud and remove it from my card. I am a senior citizen 70 yrs. old and waiting to get that charge removed so I can return to Target and get my merchandise. I will never order on line again as it has been a nightmare. Please let me know if you need a copy of the $ 127.00 on my card and I will send it to you immediately!!! Thank you,

On line ordering of Christmas toys. I ordered this morning a Sleeping Beauty Vanity and saw that the delivery was available in 2 weeks so therefore I ordered the item and only to find out at the end of my order that now the item will not be shipped until sometime between January 9-21. This is false misrepresentation in the availability of this item.

I purchased items online at Target [online]. Half of the order was Duplicated and charge to my debit along with my order. Customer service said that there was nothing that could be done about it. Even though the orders had not been shipped, and would not be for a few days. They said to tell UPS to return it, or leave a note, I left a note NO Deliveries from UPS..... Then Fed EX delivered the duplicates anyway.

The closest Target is 85 miles away, that I am able to get to, and I do not have a car living in San Francisco! Now I have been charged with All of the items! Over-charged $326, plus each item was billed separately on debit so I could have $125 in over draft or cancellation fees to deal with due to the duplicate charges.

somehow an order was placed on my account through target.com for two $300 ipods and was shipped to my home address next day super saver. I did not place this order and called them the morning following to stop it. It already went through my checking account and was in process. they would not/could not stop the order. I have to refuse the shipment and wait for credit to my checking account for $657. No one has bothered to find out how this happened. I am the only one with access to my account and I did not place the order.

I cannot pay my mortgage payment due to this large amount being taken out of my checking account.

They had a Toro snow blower (Model # 1800) listed for $15.99. I then ordered payed for 13 of them. The next day they said that they were not going to honor the purchase and reufunded my money. Here is their notice... Due to an unexpected error, the following item(s) you have ordered were incorrectly priced at the time of your order. Toro Electric 1800 Power Curve Snowthrower - No. 51598 We're sorry, but we are unable to offer this item for the incorrect price. The correct price is $299.99. We have canceled your order for this item. If you would like to order this item at the correct price, please visit Target to check for availability. Despite our best efforts, a small number of items on our site are occasionally mis-priced....

I called their customer service number and they said that there was nothing that they could do. It doesn't seem right that they would be able to do this. Let me know if you can help. I bought a few of these for friends and family that are not able to shovel any longer due to their age or other physical limitations. Beyond that this episode has made them angry, they are not able to afford this item at the new price. Therefore, putting them at risk.

I dealt with target on line to buy a scooter for one of my children. It was 9pm on a Saturday night. While ordering I accidently hit two instead of one. Asap I called to inform them of my mistake. This was not even five minutes prior to ordering, I was put on hold, hing up on twice , and was told that sorry they had already been shipped.

Are you kidding me? A saturday night at 9pm? I asked to speak to the supervisor, it was not a supervisor , it was someone reading from a script. He was rude and laughed at me telling me it was my mistake and not theirs. I was told I had to take both 200 hundred dollar scooters , and if I wanted to I could carry the 90pound ( I am 100 pounds) scooter to the local store to see if I could get a refund. He then proceeded to hang up on me.

This infurated my husband , he called them back. Another person told him that we could stop payment per our bank. My husband called the bank , he was told the money had already cleared our account!!! This was just 30 minutes later!! I will never shop online with them or at their store. !!!

So I guess I have 430 dollars worth of scooters!!!

I odred the Bitix seat, the order was confirmed and then Target canceled my order!

Lost a loyal customer. Target refused to do anything to fix the problem. All they said was sorry. A superviosr was supposed to call back but never called. Terrible customer servcie! Maybe it is not Customer service at all!

On 11/16/08 I purchased 2 Car Seats from Target Online that were listed on sale for $42.99 each. The following day I received a confirmation of my orders and when they will be arriving. Two days after the purchase I receieved an e-mail stating, Due to an unexpected error, the following item(s) you have ordered were incorrectly priced at the time of your order. We're sorry, but we are unable to offer this item for the incorrect price.

This is unlawful and dishonest. If an item was listed on sale in a store, the store most, and always does, honor that price. It was Targets mistake and they must stay true to there prices. How is a customer suppose to trust Targets Sale prices again? I have always been a loyal customer and even HAD my baby registry there, but no longer can I trust Target and there policies. I feel that I should still get the 2 car seats for the original sale price.

Target was once a loyal store to shop in. It is now seen as a deceitful and fraudulent store, by me, my friends and family.

I placed an order on Target [online] on 11-16 for an item and was told nearly 24 hours later that they could not honor the price as it was a mistake on their website. I could not reply to the email they sent cancelled my order since that site does not accept repsonses. I tried calling their customer service who told me it was my tough luck. I asked to speak to a manager who couldn't access my order number.

This is bait and swithc as far as I am concerned as I spent time surfing their website about the product, did further online surfing before ordering, ordered it in good faith and was told via an unrepliable email that my order was cancelled.

time spent ordering and researching product that they simply cancelled telling me I had to pay anohter $300 to get.

I was looking to purchase from Target.com Madison Loop Ladder Bookshelf - Antique White. Last week the item was $99 with $36 in shipping - today the item is on special - $139 with no shipping charge. The total cost now is more than before this item was on special - this is an outrage that they put an item on free shipping and raise its price more than the previous shipping charges. I emailed them a complaint and got a form response.

I moved out of my parent's house in May of 2007. I had saved up money to buy furniture, etc. and I found a loveseat and a chair on target.com that I liked and that were in my price range. I ordered these on May 17. When I looked at the estimated time of arrival, the website said it would be June 9th-June 18th. Not ideal, but I figured it was on back order and I would wait it out. Around June 9th I was anxious for my furniture to arrive (having lived in my apt. without furniture for almost a month) and checked the website again.

Since these two items were the only things I've ever ordered off Target.com I thought it would be easy to check the whereabouts. I was mistaken. I clicked on tracking for recent orders. It said I had none. I ended up going to my email and copying and pasting the order number. The website then said the estimated time of arrival was June 31-July 10th. I was LIVID, but I decided against calling customer service. I ended up receiving the couch on June 17th. I then looked at the estimated arrival for the chair. JULY 21-AUGUST 3. I had ordered the chair two months ago! Well, August 3rd came and went and still no chair. I tried to input my order number to look up the tracking and it said it had been too long ago to look up!

I then emailed customer service and they wrote back saying because I used a different email than the one I had on my account, they couldn't answer any of my questions. I copy and pasted my email and sent it from the email address on my Target.com account. I never got a response. I have emailed at least 30 times and have literally sat on hold just as many. I had someone HANG UP on me when they couldn't answer my question. I had another customer service representative tell me that they had no receipt of my order at all, and she asked me if I was sure I had ever even ordered it! After about six months of run around, I gave up. I'm not in a financial bracket to just give up my money, but I don't know what else to do.

The chair cost me 100 dollars, plus tax and the shipping.

I purchased a $15 item online with Target. The shipping charge was $6. I was charged sales tax on a $21 subtotal rather than the $15 item. Is this legal?

I had been browsing the website on Target.com. I was looking at stone pizza boards. As I looke at them, I clicked to get the price and system to me to password. I tried to put it in and in error off. I logged off site. I log on. I startig over looking at several sizes of the Stone Pizza boards. I was booted out to my sign on for my email and password. Again, it error off.

I emailed the site. I received an email to call them and they would assist me with my password. I was told by Holly I have two email addresses that are the same with two different passwords. She ask me to give her a password. She indicated I had looked at a book. I said, months ago I was only looking. Then she said, I have corrected your password but the pizza boards you were looking at are now ordered and being shipped. I log on and saw I was being shipped 4 pizza boards at $99. The shipping and the taxes bring the bill over $174.00.

I became very upset and told her I did not want this order I was looking at them. She indicated Target added one click shopping you click you order. I told her I did not order I was stuck because of the password. If I had not called to assist me with the password, the order would of never be placed. Holly generated the order and refused to stop it. She told me I have to allow it to be delivered and refused it by call back the carrier to come and pick it up. I did not want the hassle. I complained again she refused to stop the order and said, all charges will be credited to your card once we receive back the packages.

After this call, I called again and spoke to Jhomar P. who indicated she cannot stop it. Neither of these representatives tried to research or get help with this situation. I was then told I could call the (800) number and they would call and have the package picked up. Frustrated I ended call. I emailed both of the responses on the call. Later that evening, I called asked for a supervisor only to get someone posing as a supervisor. She indicated ordered shipped, I cannot stop it. It on the electric train to the shipping dock.

I was so tired by that time. I told that I do not want to deal with packages and would have them picked up. She indicated second rep Jhomar advised me incorrectly. I would have to call the delivery service and have packages picked up. When they get the return I would have all charges removed from my card. I am so discussed that no there tried to do more. Basically they all patronized me, and did not care. They each followed the script. I now have to deal with this issue and I hoping that you can put something out there that will alert the public regarding this website practices.

I see today there is deliver on its way. Frustrated with customer service not sure how to handle this.

We needed new chair covers. I found them on Target.com for $14.99 a piece, for a total of $89.94. I was willing to pay shipping, of course, but when I checked out the total came to $136.84! I know tax would be about $6, so that's $40 for shipping 6 short chair covers that weigh less than a lb each. I called their customer service number and was told I should wait until they are having a free shipping special. HA! How can Target get away with this kind of blatant upcharging. Of course I did not buy with that ridiculous shipping price, $40 to ship a package that weighs less than 5lbs total.

I do a lot of online shopping with Target. I just happened to notice that Target taxes on shipping and handling. Is this legal? Is shipping and handling a taxable service?

I ordered from Target.com in error--mine or the site's--4 fireplaces. Called and was told to refuse when delivered. Received the one I wanted. Refused online and UPS. Received refunds for two (plus shipping) Received refund for shipping on the Order for the third, but not the actual cost charged to my Visa of $386.28.

Terrible service. Rob and associates would not listen. Target still owes me $386.28. They will not reply to any of my emails.

Ordered a chair on-line which after putting together I was unable to get the legs even and since there was about a half of inch difference the chair was wobbly. After spending 60 minutes on trying to correct the problem it then took me time to take the chair apart to put back in the box to send back to Target. While Target was prompt in responding to my complaint there was basically nothing they were going to do for me other then issue me a $10.00 credit to use. The responses were canned and you could tell they were just trying to get rid of me and were done listening to me complain.

Since this inferior product took me one hour and thirty minutes to put together and back apart I found it insulting. I feel if a company is going to sell you faulty merchandise then they need to have some type of compensation to make it right. I used to love Target and shopped there frequently but I will not be shopping there anymore.