Complain about a product or service

Target Customer Service

Target Stores • Returns • Pricing disputes • Customer service • Target Online • Security measures • Portrait studio • Target defenders --- • Target Misses Price Target, Backs Out of Sale • Ruling Against Target May Open Other Web Sites to the Blind • Target Bans the Salvation Army • Customers React to Salvation Army Ban

Caroline of Lewisville TX (8/9/04):
We visited the Target in Lewisville, TX. While in the meat department we were shocked at how many packages of brownish/gray meat were still left on the shelves to be sold. They had a $2/off sticker on them, but the meat was disgusting. When the lady in the meat department heard our gasps, she quickly came over and very rudely stepped in front of me and grabbed all the meat. We talked with the weekend store manager. Never received and explanation just a "We're sorry about that!"

Kelly of Baltimore MD (9/10/04):
I have been trying to purchase the Garden Paradise Dining chairs (set of 2 chairs) for 3 weeks. I have traveled to 6 different Target stores around Baltimore, MD and have been on the phone more than 6 hours. There is no central system whereby the stores can tell me when chairs will be arriving. I bought the remainder of the set (spent over $300) and now cannot get the chairs to complete the set.

I am frustrated, angry and fed up with Target at this time and either want the chairs or want to return the remainder to the furniture (I have since gotten rid of the receipts and pulled the tags off because I had no idea how difficult it would be to complete the set.) By the way, Target is aware that is it advertised in the stores as a set, right?

Joe of Yucca Valley CA (4/8/04):
I purchased a CamCorder. The credit machines would not accept 3 of my Visa cards. The clerk stated they were too worn out and the machine could not read the numbers. Other stores have no problems with my cards. I wrote a check for part of the merchandise and the manager of the department stated my check was not acceptable because of my signature. I have Js in my signature that went below the line for signature on my check.

I was madder than hell because I waited over 45 minutes for help and could not use my cards.

Christine of Pacifica CA (3/5/04):
How was Target allowed to change a Target charge card to a Visa card without any application or authoriztion? A relative took my card and made a charge. The store never asked for ID. Then I'm stuck with the bill and they say prosecute your relative?

Pat of Watertown SD (1/24/04):
I am very disappointed with Target's so called company policies. I have wanted to purchase a good mixer for years and on Jan. 22 I went to our Target store in Watertown where I live and found the exact one I wanted. It was going to be my birthday the next day so I planned to come out on Saturday and buy the mixer. It was a Hamilton Beach mixer for $129.00. When I got there on Saturday, it was on clearance and of course there weren't any left.

I went to the customer service department and had them check to see if they had any more, which they didn't. I asked them to check out other stores and maybe have one sent to me or the Watertown store. I would give them my credit card number so it would be paid for and they could either ship it to the store or me. They said they would contact other stores, which they did and found one in Aberdeen.

When the Watertown store called me back she said that they found one in Aberdeen and would hold it for me til the store closed tonight. I asked if they would take a check or credit card and they would not. I had to pick it up in person, no payment allowed over the phone. I told the girl from Watertown that there was no way I was going to get to Aberdeen with the storm predicted here plus it was two hours away. She said that’s all she could do.

I called the Aberdeen store and they again said the policy will not allow them to take payment over the phone or accept a check. That policy shocked me so I called other department stores today and found that if they would have had the product they would have accepted the credit card number and sent it on to my local store in Watertown, clearance or not.

I can't believe how Target treats its customers. I did find the same mixer on Target's web site but it wasn't on clearance and I don't have trees that grow money to have it shipped here at full price plus shipping costs.

As far as I am concerned this family will never shop again in any Target stores.

Dante of Middle Island NY (6/11/03):
Last Sunday in the newspaper a pool was for sale at the price of less than $300. The pool is a round 18 by 18 with a depth of 42 inches. It's suppose to come with a ground cover, filter, and pool cover. I went to the Setauket Store first. A male purchased the pool just as I arrived. There is only room for one pool on the floor and none were in stock. I asked for a raincheck - the reply was no rainchecks on seasonal items! I asked if any woiuld be coming in and the man said possibly.

The same day I went to the Bay Shore Store and found an empty space on the shelf where one pool would fit and the same response was given - none in stock and no rain checks! 2 Pools in all of Suffolk County and Newsday circular saying sale item it is false advertising and a most ruthless deception.

I thought that was the greatest price I ever heard and all the trimmings as well all I needed was water and chemicals for a nice cool summer of lazy days. The consequences is that it caused great discomfort with interacting with their staff knowing I was being fooled. It was not fair that a sale ios on and only one pool is available there was no mention of that in the circular.

Jennifer of Brooklyn NY (3/8/03):
On January 28, 2003 I placed an order for a toddler bed at www.target.com. Since then, my bed has not shipped and my shipping date has been changed 5 times. When I called to inquire about it, I was told the bed was out of stock and would be shipped soon. When I stated I wanted to cancel my order, I was told the order could not be canceled because it is in the shipping process.

When I told them it has been in the shipping process for over a month, they told me they were sorry but there was nothing they could do for me. The reason I ordered the bed was because my 1-1/2 year old has started climbing out of his crib. I need this bed as soon as possible to avoid any further injuries.

My son has fallen while climbing out of the crib. In one instance he scrapped his nose and in another he has bumped his head.

Mary of Center Point, TX, writes:
I purchased a Cosco/Eddie Bauer overhead shield infant seat for my child. On 2-15-00 the left hand side arm broke...I called the Target Store I purchased from and explained I no longer had the receipt.

The person I spoke with said she had one in stock and all I needed to do was switch them out, she would have one at the service desk for me the next day.

When my daughter went to do the exchange she was put though several hours of waiting with a not-quite one-month-old child and had to call me several times because the service lady was rude and disputing my claim.

Finally they exchanged the product but after a wasted morning with a child in tow. She was harrassed and disappointed in the treatment and service she received and frankly so am I.

If I had been in a accident and my child was injured because this car seat did not stand up to normal wear and tear and the store who supports the product can not exchange the product and understand child safety then I do have a problem with keeping them as a place to shop.

Plus a company who manufactures product for children should be closely watched for the child's sake.

Back to the top |