Sears Reviews

The worst Home Warranty company in business. The technicians we had were great. The parts for our oven could not be found to order. 3 months into the process we have called 12 times, transferred to innumerable agents, escalated 4 times only to never hear any updated status. The phone center has NO power to do anything except read a computer screen. There is no one that can explain the technician notes or where the status of the ticket is. We cancelled our policy. Lesson learned. NEVER buy from Sears.

Sent 3 emails to eTail/Sears which have gone unanswered. Tracking number indicated my $500 snowblower from Sears was delivered. It is not! USPS informed me that package associated with that tracking number was delivered to another address, not ours. USPS advised us to stop payment if this is not resolved.

I booked a repair appointment with Sears Home Services with a coupon that I was offered by them for the diagnostic services. When I declined the repair, knowing I would still have to pay for the diagnostic services, I was told that the coupon - that THEY had offered - no longer applied and I would have to pay the full amount. As you can see from the attachments, nowhere on the appointment does it say this. I paid the full amount, as I had no choice, but this is very bad customer service and deceptive practices. When I tried to call them, there was no way to speak to a human (every number I called specifically said they are an AI service only). I will NEVER use them again and suggest you don't either.

We are outraged by the reliability of this company. We tried calling to speak to someone and it is all automatic voices. I would never recommend hiring. They gave us a time between 8 hour span, confirmed 2 times and then sent us a show up time hours later.

Hi bought a home protection plan in May 2025. Unfortunately my fridge wasn't working properly in July and I called for service. It's now December and my fridge still not working. Schedule appointment, no technician shows up... Poor quality workers.... Would never recommend Sears. Worst service ever!

I've spent nearly an hour on the phone calling in repeatedly going through many options to ask a simple question. I can't get to a real person and it's incredibly frustrating. Their AI is stupid. I hope the repair person that comes is better.

Do not buy any appliances from Sears. Their repair service is subpar. They only have AI scheduling appointments and AI cannot deal with any problems. I've been without a refrigerator for three weeks and the repair man failed to show up today and failed to call. There is no one to speak with. Buyer beware!!!

We have Sears Protect Home Warranty. On September 13, repair technician came out to service furnace and determined that furnace part to repair is no longer manufactured, and furnace has to be replaced. We are elderly and on oxygen and on a fixed income. We have continuously received the run-around. It is dire that we have a working furnace. Sears has not honored the agreement yet, delay after delay with numerous excuses and numerous appointments and service visits. We maintained a complete record of their service for all to see the service they have provided. This is horrible and a true nightmare.

Made two appointments with them and no one ever showed up for either. No, did they even contact me. I tried to contact them, but they only exist in the cloud. No way to talk to a human. Meanwhile, our refrigerator was broken for 4 days.

Ok! I have being a Sear customer for many years through my mother before they went online. I purchase many appliances through this company and bought many there different appliances and warranties to maintain my appliances. For the last six months from March 2025 before my warranty expired for my Kenmore Elite washer my machine stop washing. I make and request for a repair. I got a date for a repair for 2nd wk in March. Just before the set appointment time for the technician to appear taking time off from my work to get my repair I received an AI generated request from Richard to reschedule. This rescheduling happened every time causing me to make new appointments. It continued for months while speaking to their service representative who constantly say they will accelerate my service repair to their supervisor. Every two weeks in the months this continued until now.