Sears Roebuck & Co.

Sears will not take my number off their call list and they will not deliver my appliance. This has been going on since November 2011. I am getting harassed by the phone number 1-888-567-3452 and I am starting to lose my mind. I have already called my attorney general's office and I will be forced to call the police if the calls do not stop. I ordered a part in November and clearly, Sears is stealing it from me and not going to be sending it! So, stop calling. I hate Sears and am going on every complaint forum to plead my case. Do not call my phone number, you are waking up my babies, even on Sunday. I do not want to change my number, but I may be forced to. This is not very professional on Sears' part! I want my appliance, considering it has been paid for. Stop stealing from me!

Merchandise returned, no credit to card 2 months later - We are handicapped seniors that ordered a day bed. The day bed was delivered 7 hours late and had the smell of mildew. They never credited my card. I asked for the manager's name but the nightmare customer service rep ignored us. We saved all the emails to Sears.

Sears ad on April 20 to April 28: DieHard battery 02827410 at $69.99 - Not in stores in Fort Myers, FL or Cape Coral - also not online. This looks like false advertising. I talked to Mr. ** online at your chat window with no satisfaction. No one has this battery in store or online.

Last week, I purchased a new Crosswalk Treadmill and an incumbent bike from the local Sears, with delivery, set up and haul away included. The first delivery date on the sales check was 4/12/12. I never got the robocall scheduling the delivery time on 4/11/12. Upon my inquiries, I learned that there was an error on the sales check entry, which prevented my purchase from getting on to the central delivery system. So, a store employee re-entered the sales record and promised to me over the phone, that the merchandise will be delivered on Friday, 4/13/12.

On 4/12/12, I called the 800 number for delivery and learned that I will have to wait until 6 PM to know my 2-hour delivery window. They scheduled my delivery for 4/13/12, from 4:15 PM to 5:15 PM. I was okay with that; except, I got a call on Friday morning. There was this Sears caller telling me that this call will be recorded. Okay, "what is the issue", I asked. "The delivery cannot be made on Friday evening; please go to the store." This was at 7:30 AM, just as I was leaving for work. I called the store at around 10 AM and learned that the delivery on this merchandise did not get in to the system. Anyway, I went to the store and learned that the merchandise was delivered to the store and not to the warehouse; so the delivery guys could not put it on the truck in the morning. The manager was making a special request to the warehouse guys to come and pick up the merchandise on Friday afternoon, so that it will be on the truck Saturday morning. I told the store manager that I had rescheduled my Thursday and Friday awaiting the delivery, should he give me a window of delivery. No, but he would request that the delivery be after 12 noon, to meet my schedule.

Friday evening, I get the robocall that the delivery will be between 3:30 PM and 5:30 PM. Saturday morning, I get this call from the delivery driver; that his ticket has him getting to my place at 4:55 PM; his ticket did not have assembly, no haul away. He had a total of 17 minutes to complete the delivery. On top of it, the merchandise was still at the local store. So he has to go and pick it up, in-between two other deliveries, from one end of town to the other and then come back half way to my house. No way will he be able to be at my home at 3:30 PM. It would take him at least 2 hours to set it all up. I told the caller that I am going by the store again and see if they can sort it out.

I went to the store, and the manager came out again, and told me that the merchandise was not in the bin, so the delivery guys must have picked it up. After a few e mails, he came to assure me that the merchandise will be delivered and set up on Saturday itself. Saturday 5:15 PM, the delivery central informed me that the driver was at delivery #11 and he should be at my place in about 30 minutes. I told the delivery central that my wait time was till 5:30 PM, at which time, all work has to have been completed and that I was not going to wait any longer. The next available delivery will be Monday and that I would get a call - No, I told the delivery central, no more waiting game. I will wait to see if they fulfill their obligation on Monday, at a time suitable for me. or all that is worth, if the merchandise was indeed delivered to the store, it would be 2 miles from my home!

The Sears of the past would have offered to bring it home and set it up. Not the new Sears. And Sears wonders why they are struggling! When a company loses its customers by lousy customer service, they have lost the company.

Online advertised price not correct - I do not understand. If you advertise a special price for something, why is it not honored? The patio furniture that I wanted to purchase was for the price listed at $529.99. When added to my buy now cart, it showed up as $699.99. If this is a store price only, then it should state that online. However, it doesn't.

On February 12, 2012, I went into Sears and ordered a refrigerator, a gas range, a dishwasher and a range hood. I had previously went into the store on February 9th and spoke to the salesman, Charley **, who advised me that there was a sale on the 12th of February and if I figured out what I wanted, I could then order it on the 12th and get the sale price. I asked him at that time if there was an installation cost and he told me that there wasn't. I went home and researched online and found the various models I wanted. My husband and I came back to the store on the 12th of February. I gave Charley the model numbers and all he had to do was input them in the system.

Prior to giving him the numbers, I again asked him if there was a charge for installation and delivery. He again confirmed that there was not a charge for installation and that I could have free delivery or I could have 0% interest. I told him I would choose the free delivery. He then rang up the sale for me. While we were talking and he was inputting everything in the system, my husband asked him if it was free installation. He told him it was. Although I placed the order on the 12th of February, he told me my appliances wouldn't be here until the 19th of March. Although it was over a month away, we agreed to that. Our present appliances were still working, we just wanted new ones. When I signed the sales slip, I again asked him about the free installation and he again told me it was free, so we were told three times it was free installation.

The first problem was two weeks later I received a Sears credit card bill for my purchase. The due date was March 18th. That would be one day prior to even getting the appliances. I called the billing department and they assured me that they couldn't change that, it was due then. Therefore, with much trepidation, I paid the full amount of $4,379.61 rather than getting charged interest if I waited until after the delivery. When the delivery people came, they set up my refrigerator, connected it and made sure it ran good. Then they set up the gas range and installed it with the new connectors I had purchased. Then they brought in the dishwasher and set it in the floor in the box. They informed me that they aren't the ones who would hook up the dishwasher. That was another person who specializes in dishwasher installation.

So the next day, when I hadn't received a call for installing it, I called and was informed that there was a $139 charge to install it. When I told them it was supposed to be free installation, they connected me with the store. Charley then denied that it was free connection for the dishwasher. After many phone calls to the salesman and the store manager, and the promise that we would be returning it to the store, then they finally agreed to install it for free and a serviceman came and installed it the next day. It took at least five phone calls and lots of threats, however, to get that to happen. We were then told there was a delay on our range hood. It was scheduled to be delivered on March 29th and then installed on March 30th. Since we were going to be out of town on those dates, we changed it to be delivered on April 2nd and installed on April 3rd.

On March 30th, I received a call from Sears stating that my range hood would be delivered on April 2nd and they would call on April 1st with the delivery time window. On April 1st, I received a call stating it would be delivered between 10:00 and 12:00 on April 2nd. At 10:35 on April 2nd, I received a call that said there was a delay on my range hood and it wouldn't be delivered until April 29th. She said that they didn't have any of them in the warehouse. So now I don't have a range hood. In addition to all of that, when the discussion with the store manager was going on, I read my receipt and found out that although I had taken the free delivery rather than the 0% interest, there was a non-refundable delivery free of $69.99 that I had paid. There was supposed to be no delivery free. So here was another lie on their part.

Normally, I do not buy all my appliances at once. This was a big step for me and should have been an enjoyable experience. Instead, it has caused lots of headaches, my husband's high blood pressure and a total distrust of what we were told. And I do not have a range hood.

I cannot get the door to unlock about 3/4ths of the time. It will not wash sheets or towels without getting out of balance. I do not overload. Then I can't get the door to unlock and half the time when I do, it starts all over. This washer and dryer is less than a year old and I wish I had my other one back. What will you do about this? I hate it.

I had an appointment for 03/17/12, between 8:00AM and 12:00PM. When I called at about 10:00AM to confirm, I was told that the technician would arrive between 12:00PM and 1:00PM. At about 1:30PM, still no technician. I called back and was told that he was stuck in traffic and should arrive in about 15 minutes. 2:25PM came, still no technician. I called back again and asked for the manager. I spoke with George in Virginia and was told that the technician's truck broke down, no one called me, so I basically spent my whole Saturday at their mercy.

George promised me 10% off and first thing in the morning on Sunday. Sunday morning at 9:30AM, still no technician! I called the office again, spoke to Jose, he tells me that the discount wasn't put into the system, he'll have someone out as soon as possible. Then he told me that they can't get out until 7:00PM, then I agreed, he told me he doesn't want his technician out that late because he's been in the field all day. I mean, really? I've moved my furniture, rolled up area rugs and have everything in my house askew. I am disgusted with Sears and I plan on blasting them on Facebook and Twitter. That was the worst service (or lack thereof) that I have ever experienced.

On Feb. 13, 2012, I purchased a refurbished computer through Sears, Dell Optiplex 745 Core 2 Duo. The computer was supposed to have a CD burner. The icon is present, but no burner. This is false advertisement and the company that you are allowing to sell through Sears, US Micro Corp, when contacted, only tried to rip me off more by trying to sell me protection for computer, never answering why the burner was not installed on the computer. If you're going to sell stuff through your store, you're putting your name and reputation on the line. I am very upset over this and will file complaints everywhere until this is resolved. Refund my money or replace the computer with a burner that is installed and working!

I ordered washer, dryer, fridge, and stove from a contractor. He works at Sears Roebuck 4230 in Detroit, MI. He told me that everything would be $1412 and told me the size of the washer would be 4.3, has extra large load and dryer is 6.0. That's not what I got. I got a 3.0 washer, the dryer was fine and the fridge was small and I had to buy the parts separately. We let him know before the delivery guys went that we want a bigger fridge and said it would be $30.00 more. We said okay. He took $50.00 more out of my account, so we called and told him to come get his things--we don't want anything from them anymore.

Then he tells us we have to pay $250.00 more for the 4.3 washer, so we knew he was scamming us. We had to wait 3 days before he sent out delivery to pick up the stuff and they only picked up the washer and dryer. So we had to call back and ask about the fridge, and we had to wait a week for them to get the fridge. Now, it's 5 days later and we still don't have our money back. The second $480 he took out for the fridge that was supposed to be back in my account the next day because we canceled it 5 minutes after he withdrew the money, and it's been over a week and we have nothing. We can't buy new appliances because we're waiting for our money.

I just sent in a huge $2000 payment and Sears has the nerve to bill me again. The payment I sent was for March and according to everyone I talk to I still owe again. They can't make any adjustments to my account. That's bologne!

The state of Illinois gave Sears huge financial breaks. Sears stated it would not close Illinois stores. Today news was released that Champaign, IL Sears will close in 2013. All of my Sears warranties are no longer worth anything. All of the appliances that I bought at Sears can no longer be serviced. I spent monies at Sears in good faith and now I am totally short changed. Plus as an Illinois taxpayer, I am getting hit a second time by the forgiveness of Sears financials. I, as the taxpayer, is paying for this action and then Sears turns around and screws the state.This is just not the way to rebuild the business, build trust, and regain me as a customer. There is contact information. I expect to be contacted by someone from Sears Headquarters.

I ordered a new Samsung refrigerator. Delivery was set up via their auto generated delivery service. The delivery team never showed. Rescheduled for days later and offered no resolution as to why they did not appear. To appease me due to my angry inquiry, they offered discounts and gift cards. I said all I wanted was the merchandise I ordered. I will never make another purchase from Sears and will spread to all my friends that this company has no integrity and does not value their customers after the purchase. Sears needs to get their act together before they go out of business. The customer service department is very poor.

We purchased a Maytag range and del, install and haul away. We're assured it would be delivered on Saturday and we would receive a call on Friday (after 5pm) with the time of delivery etc. No call was received. We called after 5pm on Friday. We were told it was "not on the schedule". We followed up with several calls to store and "central" delivery. No one could clarify the problem. We called on Saturday am to "central" and was told it would be Monday. It was the same story. They would call a day before after 5pm with the time of delivery. Again, no call was received. With the repeated call to central, the response was "Not on schedule but I will research the problem and get back to you today." Needless to say, there was no callback.

I called the store. The department manager was very angry at this point and demanded info and action. The manager called back 1/2 hours later and said "I don't know about the delivery prob. But I need to tell you that it is the warehouse here. And somehow, there is a big 4 inch dent in the side and I assume you want to cancel the order?" I wanted to know why no one called me to tell this. Of course, he didn't know and had the gall to tell me that "I should be grateful that he made me aware of this before it was delivered and installed". Sears has been going downhill for years. Obviously, we will never purchase as much as a pair socks there in the future! Your customer service is horrible and your staff lacks the most basic customer service concepts. Never again!

I am on my fifth week waiting for Sears to repair my GE washing machine under warranty. They came out the first time one week and 2 days after my first call. Even though I told them the problem, they waited another week for a part to be delivered. Then, they said it was the wrong part and waited another week for a part to be delivered. Then, they said the two parts were defective because they were not new parts but Sears re-manufactured parts, and had to order more parts, yes another week for delivery. How can any household run without a washer for five weeks! Sears does not even try to overnight parts and phone calls do not help. They even told me there is no time frame limit for them to finally finish the repair! I am very angry that they can get away with such bad service.

First Complaint

On 2-10-12, Friday, service came to my home to repair the my Craftman tractor. I was told to pay $95.00 for them to come to the house, which I agreed. The service man then quoted me a price of $280.00 to tune it up and replace a part. I paid the $95.00 which I agreed to do but I didn't have the work done because of the price he asked for was outrageous! I was told that it was about $179.00 to tune it up. He told me that price doesn't apply until March 1. I was in the Sears store looking to buy dish washer, at that time, I remembered that my tractor could use a tune up so I told them to come out and do the work. Later on Friday, after the service man came to my house, I went to Lowe's and bought a dish washer.

Second Complaint

I purchased a Samsung French door refrigerator about two years ago from Sears. A little less than a year, I had service to come out and fix a problem. Ice built up below the lunch meat trays which caused water to pour out on my kitchen floor. About two months later, I had the same problem. This time, the refrigerator was out of warranty. It cost me $197.00 to fix it. About two months later, I had the same problem. This time I didn't have to pay for it because they were supposed to fix it if the same problem occurred. The service man said that if I had to pay for this, it would have been about $210.00. Well, I have the same problem again. I question your service department, do they know what they are doing? I don't think so.

The local Sears store in Floresville, Texas had advertised a 20% discount on any item in the store, through Feb. 16, 2012. My wife and I had seen a magnetic clothes hanger there a few weeks back, and decided to go get it, since we had the coupon. The manager/owner of this store, first of all, could not locate the item code, since the only one they had was the display. At first, she said she would sell it to us, if she could find a code. Her best guess was that it was about $69.00. After looking at her computer for quite some time, one of her employees found the model number. They found two of these in the computer, with the same model number, but they were of different prices. One was, I believe $69.00, while the other one was $99.00 (both with the same model number).

I said we were willing to buy their display model, since that was the only one they had (remember, she said earlier that she would sell us that one, if she could find the data on it). I presented to her the coupon for 20% off. At that point, she said she would not sell me the display model, and she would have to order it, and the coupon would not be good, since it was not an in-store purchase. All the while, she was very argumentative and sassy. Being the position Sears is in right now, I don't think it is in Sears' best interest to treat customers this way. I can tell you now, it will be a cold day in hell, before we go back to that Sears, and maybe other Sears stores as well. I just thought you would like to know.

The first situation is receiving a very important appliance. I purchased more than $10,000 worth of appliances from Sears in October 2011. At first, the Sears sales associate "forgot" to order a blower that goes with my vent/downdraft for my kitchen. Finally, after weeks of calling about the blower, a manager ordered the item in November 2011. However, it is February and the blower has still not been delivered. They are now saying it is going to be March 2012. I cannot wait that long and I want to return the item. I had to order the item on the side which was another nearly $600.00. The store where it was purchased was supposed to return the blower and call me. Again, I have been waiting and no one has called! The appliances were Electrolux. I would never allow Sears to represent my company!

My other complaint is returning a part. After ordering all of my appliances, I needed a trim kit for my microwave. The sales associate was supposed to give me the appropriate model number to place the order from home. After ordering and receiving the item, it was the wrong color. My appliances are stainless and the trim kit was white. I simply need to return the white trim kit. I went ahead and ordered the correct color after weeks of calling and trying to get the appropriate numbers. However, I have been trying to get a return receipt emailed to me for one month and can't get them to email it. They say they are going to, but never do.

After speaking with Sears five times and several weeks and trying two email addresses, I still got no receipt. I even took the trim kit to the store and the manager there called and spoke with the online sales people. They said to sit the appliance out and within three days UPS will pick it up. It has been six days and still no UPS has picked it up. I have left the appliance on my porch day and night. So, they cannot say it was not there! The microwave is Frigidaire. Once again, I would never allow Sears to represent my appliances! On a final note, the double oven I purchased are not heating and the face lights are burnt out. The repair associate is "supposed" to come here on Wednesday. Again, these are Electrolux!

On Dec 06, 2011, I purchased online a pair of adjustable dumbbells (each going up to 50 pounds) plus a matching dumbbell stand. I received two boxes the next week, one dumbbell and the stand. I contacted Sears to ask about the other dumbbell and was told to call back in 5-7 days. I called back on Dec 29, 2011 to ask and was told that they need to contact their vendor and to wait another 5-7 days for resolution. On Jan 10, I called back and was told the dumbbell would arrive week of January 20th. I called back on Jan 25th and was informed that they had no record of my call on Jan 10th and that they need to contact their vendor and to wait another 5-7 days for resolution. I called on Feb 1, and again was told that I would need to wait 5-7 days.

My husband and I had Sears install a new air/heating unit at our home in June 2009. My mother-in-law used her Sears credit card, because we were given a credit same as cash for a year deal. At that time, the installer replaced the outdoor unit with a brand new unit. However, on the inside, he told my husband that due to our duct work, he could not take out and replace the entire indoor unit. However, he would replace the parts, which would be covered under warranty like the outdoor unit. He replaced the parts, and put a Kenmore sticker on the front of the unit.

In November 2011, we noticed that our heat was not working. The air was working fine, but as I stated the heat was not. Assuming it was the heating coil, I contacted Sears and scheduled a tech appointment, in which a technician came out on 11/22/11. He confirmed that the heating coil needed to be replaced. We told the technician how the person who installed the units put in a brand new unit outside, but only replaced the parts on the inside. The technician was confused and stated that both units should have been replaced at the time of install. The technician stated he would research the price of the coil and get back to us.

Upon hearing back from his supplier, the technician left me a message stating that the part alone was over $1400, and we may want to consider a new unit. About a week to a week and a half later, a sales project consultant from Sears came out to look at our unit. He was also confused as to why the indoor unit was not replaced at the time the outdoor unit was installed. However, he stated that the Sears warranty would cover the price of the part, not labor. However, because we paid for both units to be replaced ($5992) and it appeared that did not take place, Sears may have to replace the indoor unit like we paid for.

My husband and I called several times over the next week waiting for a supervisor to contact us about this situation. Sears sent out another technician, who at this appointment informed us that our Aquatherm unit (the indoor unit) only had a one year warranty on it. And according to Sears' records and a phone call he made, the unit was brand new in June 2009. My husband and I explained that we have always been told that the parts were good for 5 years, and that the installer did not remove the unit from the closet, and only replaced the parts. We also stated that we would not have paid almost $6000 for something that could possibly stop working in a year. We would have paid for extended coverage.

About 2 days later, we were finally contacted by Dave **, a supervisor, who left me a voice message stating that he looked into the situation. And from their paperwork, there was nothing he could do because the indoor unit only had a one year warranty on it. I contacted customer service on or about 12/22/11 to complain again. I explained that we were always told that all parts were covered for 5 years. I further stated that if the indoor unit was brand new, as Sears was stating, then we were given faulty equipment because a brand new heating coil should not have gone bad in 2 years. I further reiterated that we paid almost $6000. Why would we put out that much money for something that could possibly go bad in a year? It doesn't make any sense.

I was told that Mr. Dave ** at this point was on vacation, and would not return until Tuesday of the following week, 12/27/11. I was told that I could call the customer resolution to see if they may be able to assist me. I spoke with a lady named Sasha in Customer Resolution, who stated in her system, she saw that our parts are covered until June 2014, and my husband and I would only be responsible for the labor. She further stated she was not sure why we were being told otherwise. She stated that she was sending Mr. Dave ** an email asking for clarification, and for him to contact us upon his return.

I contacted Mr. Dave ** on Wednesday, 12/28/11 and was told that the warranty information Sasha was looking at in the computer only referred to the outdoor unit, and not the indoor, and again there was nothing he could do. I asked Mr. Dave ** how as the customer would we know that there would be two different warranties on air/ heating unit we purchased together as one package, and the warranty info in the book states the parts are covered for 5 years. I noted that I was looking over the paperwork my mother-in-law initialed. And on the back where there was any mention of a warranty, it was signed by neither my mother-in-law nor a manager agreeing to the project. Mr. Dave ** asked me to fax the form over to him, which I did on 12/29/11.

On or about 12/30/11, Mr. Dave ** asked if I could bring our original paperwork into his office for a copy to be made there, because the faxed copy was not very legible and he needed to compare it to the form he had on his computer. I took my original estimate and proposal paperwork to the office and allowed one of the representatives at the front make a copy of the front and back of the paperwork. Mr. Dave ** came out from the back and looked at the copy that was just made. I asked him if that was the same paperwork he had on his computer. He told me he wasn't sure and had to look again. Shortly after the New Year, Mr. Dave ** called and spoke with my husband and said that the paperwork Sears had has my mother-in-law's signature on it, and there was nothing they could do. He said he would send a copy of what they had uploaded to their computer to us in the mail.

We have not had any communication with Sears since this incident. My question is this: how can we have the original paperwork with no signature at all, with no imprints that a signature was there? All initials and writing on the front of the paperwork are visible. However, Sears has an uploaded computer image of the paperwork with a signature. Even if there was a signature there, it doesn't take away from the fact that the booklet we were given concerning our unit states that all parts are covered for 5 years, along with being told this by the installation person, a technician, a project sales consultant, and a representative at the customer resolution center.

We need our heat fixed ASAP. We have been extremely fortunate that except for a few days and nights, winter here in Virginia has been very mild. However, winter is not over. And as I stated to Sears on every phone call, we have children in our home, and have had to use space heaters to keep our house warm, which is causing us to use more electricity, making our bill higher.

It seems that Sears forged my mother-in-law's name on their computer uploaded paperwork, to try and cover themselves. This situation needs to be corrected like yesterday, and Sears needs to be held accountable for any possible illegal actions they made to cover up their mistakes in not conveying the correct warranty information to us. As I said we would not have paid almost $6000 for Sears or anyone to install something that could stop working in a year.

On December 31, 2010, I purchased a new Whirlpool Cabrio washer. The purchase price was $778.94 with no interest for 12 months. I am sending $100 each month instead of the minimum payment. Two months later in March 2011, I purchased the matching dryer to the washer in the amount of $598.11. This purchase had the regular interest rate, still making the $100 a month payment. In July, I had to purchase a new refrigerator for, $1217.71, also with the regular interest rate. With the refrigerator, I paid that off within several months, leaving just the washer and dryer on my Sears credit card.

Come January 2012, Sears sent me my credit card bill with another $157.88, telling me that I didn't pay the washer off in time and this the interest that incurred. All the while, I am sending $100 a month. By my calculations, the washer would have been paid off in 8 months, which would have been July or August. When I called Sears, they told me that by buying the other appliances negates the first agreement on the washer. I find that impossible to break such an agreement, when clearly I had to sign that agreement.

I have purchased all my appliances for my home at Sears for 40 years and never have had a problem. I find in this instance their business practice is horrendous and will never purchase another thing from them again. I feel the added amount of $157.88 should be taken off my bill. I have never failed to send any of my payments in a timely manner and feel I am being punished for their poor business practices. Your inquiry into this matter is greatly appreciated. And hope to hear from you soon. Thank you.

I purchased a laundry unit for my in-law's apartment from Sears. I am a senior, widow retired from Sears and have never experienced such unfair practice in retail. I had tech to my home a few weeks before Christmas 2011 to tell me what parts to fix a definite manufacturer defect in the washer part of unit (the base broke away from bottom). So $399.92 for parts. The tech said, "I would call after the holiday to have it repaired," and paid for the visit. I called back for them to bring parts and repair. They wanted to charge me another service call of $129 and open the machine to do the same thing they had already done. I was very upset not at the tech but at their practice of robbing people. I went to Sears and purchased another laundry center for $1,399. I want the service charge returned to me. Thank you.

This started in November, 2010, when I purchased a Samsung refrigerator. The first one that was delivered had a dent on the stainless door. I called Sears who offered me a $50 gift card. I asked for a replacement. About a week later, the replacement showed up. By September 2011, the Sears customer solutions folks finally agreed to replace the unit, due to numerous service calls and repairs. They gave me the magic number of $1,599, that they would replace up to. When I learned that the only way I could get a full manufacturer's warranty, was to pay an additional amount, and get a different unit, which I subsequently did. I paid about $200 more, and switched brands to a Kenmore Elite (106.51183110) which had not been released yet. I waited the extra 2 weeks to get this unit. It finally arrived, and the motor was defective. They had to send a new unit out, several days later. Within several weeks, the ice maker stopped working. A tech came out and ordered an entire freezer side door (6 weeks back order). We finally had a tech come out, and put the new door on.

Less than 2 weeks later, the ice maker stopped working. Another tech responded, and told me this was an "issue" with these models. He ran some tests, and told me he would have to order some parts. As he was messing around with the unit, he told me that the front control panel stopped working too. The date for the next tech is Jan 25th. The tech also told me to call Sears, and have a new unit sent out. He mentioned something about a 90 day return policy. On Saturday, Jan 14th, I called the solutions center. I spoke with the operator about replacing the unit, and asked what dollar amount I was looking at in terms of replacement. She told me $1,599 (which was the cost of the original Samsung). I explained that could not be possible, because 1) it was a new product and it has never been listed at that price, and; 2) I would not have received a new warranty if it were that price. I just told her I would call back.

I called back later, and spoke with a male operator this time. I explained my situation to him. He told me that all he could do was a straight exchange, meaning I would get the same unit. He also told me that the ice maker, which had been ordered by the tech, was on back order. He asked if I would like him to put in a request to the accounting section, to see if they could research the cost (prove it was more than $1,599). He explained it would take 24-48 hours. I agreed to that solution. I just got off the phone with customer solutions again (Jan 14), and they told me that no request had been made to look into the situation. Additionally, they told me they will NOT replace this unit, until the tech returns on the 25th to install the parts, and then if it still does not work, they will look into a replacement. I explained the unit would not even be completely functional, due to the ice maker being on back order. The response was "sorry". The consequences are, I have lost 2 loads of food with 2 different units. All I want is a refrigerator that works longer than a month. The customer service unit of Sears is horrible. They read from a script, and if the customer deviates from the operators' script, you pretty much have to start over.

You don't even deserve one star so do not even flatter yourself! I decided to go online to purchase a stroller for our daughter. After much browsing online from different stores, I decided to give my business to Sears. Given their name and reputation, I decided that Sears was the best choice, after all, they even had a in-store pickup. It just seemed like it was meant to be.

On 11/23/11, I placed my order with Sears and received an email confirmation stating that my stroller would be ready for in-store pickup on 12/08/11 to 12/10/11. I was very happy because I would be able to start using the stroller for an upcoming trip that we had planned with our baby. On 12/08/11, expected date of stroller delivery to the store. I sent an email because I had not received an email confirmation to advise that the item was ready for pickup. I received a response back stating the following, "As per our records, I see that your order is still processing and is expected to deliver to store on 12/8/11."

Again, because this email just reiterated that 12/8/11 was the expected date of delivery, I called to get further information. I was told by one person that the stroller was on its way to the store that very day and that I should be receiving confirmation by mail very soon. Well, I waited but there was no email in my inbox from Sears except advertising. So I waited until the evening and called again. This time, I was told by a different person that the order was on its way to the store and that it was probably unloading and this would take some time. She told me that as a courtesy she would have someone from Sears contact me the following day in addition to sending me a confirmation email that my order was ready for pick up. This sounded completely reasonable, or so I thought.

On 12/09/11, no courtesy call from Sears, and guess what, no confirmation email. I was busy this day anyway, so I figured another day of my item waiting at the store would not hurt. On 12/10/11, this was the date my trip was scheduled. I was leaving in the evening, so I thought it was just going to be a matter of going to the store to pick up the stroller and be on my way. Considering the date I was told it would be ready was the day before. Well, this day was no different than yesterday, no confirmation email in my inbox or call, so I decided to contact Sears, again. Well, this was the beginning of the end of my relationship with this company. Can you believe that I was told that there was nothing in the system indicating that the order was on its way on 12/08/11 as I was confirmed by three people from Sears? When I explained what two different associates confirmed over the phone, I was told the following, "Disregard whatever was told to you. There is nothing indicating that delivery got to the store." I was outraged! This person basically told me I was lied to and that the expected date of delivery was also false. I told her I would give the stroller one additional week to get to the store otherwise, I was going to expect a cancellation of the order with full reimbursement.

A week passed. Now, it is 12/17/11. No email confirmation telling me I had a stroller to pick up and no courtesy phone call from Sears. At this point, you can say I am pretty livid. I contacted Sears and the service person who answered seemed really to understand my frustration. She suggested something brilliant, "Let's find out the tracking information and find out where your order is." Those were her words. Wow, I suddenly became optimistic and thought that Sears was on its way to turn this horrible experience around. Well, that didn't last too long. I was transferred to a person, who told me a little piece of information that you would probably find hard to believe in this day and age. Guess what, there is no tracking information for this order.

Okay, now my sudden optimism turned into pure disgust! Then the nice fellow tells me I have to call a different number to find out why there is no tracking number. Me, the paying customer, Me, the frustrated customer, Me, the customer that put its faith into this so called reputable company had to find out why Sears dropped the ball! Well, after telling him a few things, I got transferred and guess what, I got transferred to the shipment department that deals with large appliances and the lady didn't have anything to do with small shipments such as strollers and with this, she wanted to end my call and just leave me sitting here with a problem. My paid for item is lost.

Well, after telling her a few things, I got transferred back to Sears online service and after reexplaining this whole nightmare, I requested one very simple thing- the cancellation of this order and a telephone number for the person in charge of the Sears online operations. Sounds simple enough, but not for Sears. Well, I was promised an email confirming the cancellation and was provided a number for a "supervisor". I had to argue to get a number from someone in the company from this lady. She tried to weasel her way out of not giving me a number, however, ended our conversation giving me a number. That was the biggest waste of time in my life! The supervisor number was nonexistent. So all I had left at this point was to wait the five days for my credit to be reimbursed. I was drained, I just didn't want to continue getting angry.

On 12/29/11, guess what, my cancellation confirmation never came. So this time, I sent hubby to call because I am done with speaking to incompetent people. Hubby spoke to someone in Sears and they promised a cancellation and told us once again to wait five days for reimbursement of our credit. On 12/30/11, finally, I received a confirmation email confirming that the order was cancelled. This is what it read:

"In regard to order number xxxxxxxxx, we received your request for the cancellation of your order. As per our records, we see that your order was already delivered to store on 12/07/11, however, we have contacted store for the cancellation of your order. Please allow 3-5 business days for the updates on your order. We also advise you to contact store for further assistance. We apologize for any inconvenience caused."

So all along, my order was in the store as of 12/07/11 as per this email. I will never again give any of my business to a company with such disgusting ethics. Oh yeah, I went online and actually ordered from the site that I rejected to initially order from, since Sears was the one with the reputation. I got a better price and my order within two days. Bottom line, there is a lot of competition out there and Sears should be on your bottom list to consider doing any of your online purchasing.

I purchased a Kenmore refrigerator on January 1, 2011 from the Santa Rosa, California Sears store. When it was delivered I noticed it was damaged on one of the exterior sides. I called customer service and was offered a $60 gift certificate which I declined. I insisted the damaged item be replaced. They scheduled the delivery of a replacement and then postponed it. I was called multiple times by a robot calling system that kept cancelling my delivery when in fact in was still scheduled. I was called by a rep of Sears telling me they couldn't deliver until I went to the store and got the associate to correct my zip code. I should add this person called me at 7:15 in the morning. This was after they had delivered the damaged refrigerator. The caller told me that my records showed an Alabama zip code. I assured him that the delivery truck had already made it to my house once and I was sure it could again. He said he had no record of the delivery.

The replacement delivery was eventually cancelled because the replacement refrigerator was dented and they didn't load it on the truck. They rescheduled, made a few more misdirected robo calls, and I made a few phone calls to the store asking a supervisor to call me. Never returned my call. Today (1-04-11) the third refrigerator was delivered which I inspected at the truck. The freezer was dented. I told him I was cancelling the order and to load it back on the truck. The driver offered to switch out the freezers and I agreed. Then for some reason he switched out the door as well and I noticed the new door was also dented. He replaced it with the old one.

After they left I discovered they had taken the large interior door storage bin with them by mistake. I called Sears and they claim to be shipping me a replacement. Nothing has been offered to me to make up for this nightmare, except endless apologies that seem to be read from a script. I am paying off the refrigerator and closing my account. I have pretty much thrown out all of the food in my refrigerator. I have loaded and unloaded, bought ice, etc. How sad for a once great company to be where it is today.

Sears in Ladson SC is "liquidating" inventory as the store will be a Kmart in Mar 2012. Well, after browsing their "liquidation prices", I found out they are jacking up their original prices, then advertising a high discount, but their inept workers forgot to remove the original pricing on merchandise. One item spotted was a piece of luggage where the original price tag was $99. Well, the next piece of luggage (same sku, color, size, etc) was missing the original price tag ( bottom with the original price had been ripped off) and instead a huge yellow tag read: Original Price $119, now discounted to blah blah. Needless to say, I left the store right away.

I went to the local Sears to make an exchange for a smaller size. I was told they were in liquidation and could not exchange anything. I did not have a receipt but purchased it online and asked the cashier if she could look it up. A large woman came over and barged into the conversation explaining again that they were in liquidation.

I did not appreciate her rudeness and asked her to please shush and leave us be, since the other girl was doing fine already. She shouted in my face, "Excuse me, I deal with customers like you every day.", etc. I had not even raised my voice. I asked her to please go away and she said no, she was staying until the transaction was through. I asked her if she was a manager and she replied "Yes". Her name tag said no such thing.

I asked if there was a number I could call. She said they are in liquidation and there is nothing I can call, or do! I looked at the cashier who was assisting me and said thank you. As I was walking out, Claudette replied very loudly, "You're welcome!". This was all done in front of my 7-year-old daughter. I was extremely upset and could not forget about the entire incident for quite some time. I have never been treated this badly in any retail setting.

I ordered two items on 12/5/2011 from Sears.com and it was the worst experience I have ever had. I could not get anyone to assist me. I could not reach anyone at the store. I was promised callback from the service area that I never received. My items had no tracking number. I was given phone number after phone number to track my items down. I finally had to go to the store and wait for them to search for my items on 12/23/2011.

I did finally get the items but not before being late for work by starting to contact them at 6 am and still on the phone with them at 9 am. I spoke to 14 customer service reps who were all very nice but unable to assist me. Finally, I spoke to someone in the local office store and she committed to calling me back and that never happened. This was absolutely the worst service I have ever received. I was even told by one of the reps that my item was ordered on Sears.com but they contract with a third party vendor so this is not their fault. No accountability, no empathy, nothing but poor excuses and customer assignments. They had the nerve to ask a survey question have they helped me today in resolving my concerns?

First off, Sears has this ridiculous policy that will not let you ship almost anything to your house (or it costs a lot) when you buy it online, but if you go to the store and go to a computer kiosk there and buy your item, then they'll ship it to your house for free. ***. I bought a Christmas tree this year on Black Friday, making sure to fight the crowds to order it online at the store for the shipping (I was from out of town so it needed to ship).

It came in a few days, which was wonderful. We put it up and, naturally with my luck, six of the branches aren't lit like the rest. I tried changing fuses but that didn't help and neither did changing bulbs. It's strange since along the same cord, five of the branches were lit and then six were not. But whatever, I assumed I could exchange it. After emailing with customer service, they said they sent my problem to their "research department" and wanted me to wait eight business days for a response. Fine. I don't have a Sears in my town so I couldn't just exchange it that day anyway.

Eight business days go by (10 days) and we're well into December by now. I emailed them back asking about my tree and they say they sent me an email with questions to fill out but never heard back. I never got the email but whatever I'll answer the questions now. Half of them were already answered in my original email and the other half were asking for particulars about the condition of the box when it arrived, as in. Maybe we can blame UPS for this faulty Christmas tree. Nope, the box was in good shape.

They wanted me to wait another eight business days for research to do their thing. And I'm left wondering, *** is the research department doing? Are they going to tell me how I might be able to fix my own brand new broken tree instead of just getting a brand new perfectly working one? So after communicating with them more, they wanted to go through all these motions to get it sent back to them but they wouldn't send me a new one. By then it was a few days before Christmas and I had to travel to see relatives. So I brought the tree with me to return/hopefully exchange where my relatives live (which is where I bought the thing). Of course, after checking two Sears stores in different cities, neither had another one of this tree left. Wonderful, I'm out of a Christmas tree.

I highly doubt that I'll get the same tree for the same price next year, which is disappointing because it's the only tree we've found anywhere that we even remotely like. I was really looking forward to having a Christmas tree this year too. If I had just taken the tree to the nearest Sears store to me (an hour and a half away) immediately after discovering it was defective, I would've probably been able to exchange it and have a Christmas tree this year. Instead, I was jerked around by customer service and the "research department" for a few weeks and missed my chance. Thanks, Sears. I may or may not buy from you again.

I bought a large patio heater and paid for it on the 23rd since it was so big, I was asked by the sales clerk if I would like to pick it up on Christmas eve. I asked if it was safe because this was really important. He said they would pull it and have it waiting in willcall. This was a major and only present for someone close to me and I was left with nothing to give.

When I got to the Daytona Beach store, they said they had sold it and that there's nothing they could do about it. I was left waiting for 15 minutes at the pickup and left me sitting for 6 minutes until the manager came out and said that they don't have it so I'll just have to get a refund or they can get a floor model with possible floor damage from another store on Wednesday, and those are my choices. There was no apologies at all for what happened. I was shocked at how the employees treat loyal customers.

When I pressed why it was sold after I had paid for it and it was put in will call, he was not very nice about it and said since I didn't take it with me it was fair game for any mix-ups that might happen this time of year, and it was so important I should have taken it with me. This was paid for, in stock and new in box. At the time of sale, I asked the sales clerk if it was safe, and he stated that there will be no worries, but then I met the manager when I went to pick it up and the way it was handled was very cold and uncaring for something that ruined our Christmas. The attitude of the store is not the one I want to support and I have been a loyal customer, but not anymore.

I purchased a Nintendo DSi XL at Sears.com on December 04. I received a confirmation email that the shipment might not go out for about 10 days, and that I would receive notification. On the evening of December 23rd (5:30pm), I still had not received it so I went online to track the order status. I learned from the tracking number that the order had been cancelled by Sears on December 20th.

When I called Sears.com customer service, the service agent said that the order was cancelled because the item was not in stock. The service agent further said that they checked about a dozen other sources before canceling my order but the item was not available. While keeping the service agent on the phone with me, I went online to Sears.com, where the item was showing "in-stock." Further, I went and checked local Sears store availability online, where the item was showing "in-stock" at both of the two closest Sears stores to me. In addition, it was "in-stock" on Amazon.com, and I checked Pricegrabber.com and it was "in-stock" at 13 other locations online.

So, Sears customer service basically fed me a load of **, and Sears.com didn't have the courtesy to inform me right before Christmas that they had no intention of delivering the product to me. Fortunately, it was "in-stock" at the Target, two miles from my house so I was able to purchase it anyway (albeit with the inconvenience of needing to hit a Target on the Friday night before Christmas).

I was on hold with Sears' service agent for more than 45 minutes trying to get a satisfactory apology--but never did. While I was on hold, I took screenshots of all of the "in-stock" availability to verify the truth in everything that I am saying. I took screenshots of the cancellation, I took screenshots of every email I received from Sears on this matter, as well as every Sears credit card email I received--basically to support that Sears never bothered to notify me in any way and I keep all my email records highly organized.

So, I guess the message is--if you purchase online from Sears, maybe you'll get what you ordered and maybe you won't, but don't trust the Sears brand name as something you can rely on to be decently notified if they cannot meet their implicit obligation to you. Apparently, they could not care less. I'll now copy and paste this message into every online consumer complaint site I can find.

It's awful! I bought a garage door opener from Sears on Saturday. I paid for installation and set an appointment for installation on the following Tuesday. No one called on Monday to set a time, I waited until noon on Tuesday to call and see what happened. No one was aware of my pending installation. They said someone would call. They did call and asked what I was building. I said nothing, this is a garage door opener replacement. They sent two people out that had very limited experience (had installed only one door opener each). After 2-1/2 hours of trial and error, they couldn't finish the job. They stated they would have to return at 13:00 the following day as they had other appointments in the morning. They left and I am stuck with waiting on Sears to do a minor installation job. This will take 2-3 days. No one is concerned about this issue but me.

I purchased a new washer dryer from Sears, for delivery/installation by Sears on 12/1/11 (Sales check # **). We smelled gas after the install, and on 2/5/11 it got so bad, we called Sears installation (800-732-7747 ), Spoke to Francisco ** (#**), and he instructed us to call the gas company, and to have the gas service to our home shut off. We did this, and the gas company dispatched a technician who turned the gas off. Your representative, Francisco, told us that a representative from the installation team would call us back, to arrange to send someone out. I asked to talk to a supervisor, but was told there are none available, and someone would call me back.

No one has called back. The gas company technician inspected the appliance and piping/connections with a gas detection device, and found that some piping was improperly installed. Additionally, he noted that the vent for the appliance was improperly installed, and had fallen off. He left us a written report stating these findings. In the morning of 12/6/11, we called Sears installation (800-732-7747) to follow up, talked to Tiffany (251398), and Xavier (82015), and both of them refused to let me speak to a supervisor. Both said someone would call us back. No one has called back. At about 2PM, we again called installation (800-732-7747), and talked to Crystal (delivery dept **). She tells us that the supervisor who should call us back is in another unit, so she can't provide information as to why they won't call back.

We again explained to her that the gas service is off at Sears direction, and that we are located in Wisconsin, it is nearing freezing, and the water pipes in the home are subject to freeze. I asked when we could expect action, and she says 24 to 72 hours, that is procedure. She issued us claim number 116864. So what I understand is, Sears is willing to let tens of thousands of dollars of collateral damage occur, rather than responding to the problem. Are there any adults in Sears we can talk to? The longer Sears waits, the worse this gets.

I shopped at Sears on Black Friday for a 5 quart Kitchen Aid mixer. They did not have any of these mixers in the store, but if ordered from the store, shipping will be free, and the price will be the same. So I ordered, and was told it would be shipped 12/6 through 12/8. Today is 12/6, and I hadn't received any shipping information. I called their customer service, and was told that it had been back ordered until 12/20. Because I had been down this road before, I requested to cancel my order for a refund. They charged my card on Black Friday. I was told, because the order was in processing they were not able to cancel it, until shipped. I noticed most companies don't charge you until the product is shipped, not Sears. Not only have they taken my $220, they are keeping it for a whole month, without any product delivered. How much money are they making from this? I needed the mixer for Christmas, but now I have no mixer to use, and no money to go buy another product. Where is the customer service.

This holiday season I've made numerous purchases on the Web and the unsatisfactory experience from some big-name retailers prompt me to share my experience here. In this day and age of mature e-commerce technology, I'm so galled by the dismal ability by some deep pocket companies like Sears to attain a decent customer experience that there are no excuses. They're just an embarrassment—poor e-commerce technology and customer service.

I've actually complained before regarding their non-existent inventory tracking system. That was a couple of years ago and I don't know if they've improved their system on inventory data.

This time I ordered something to be picked up at a store and the confirmation email indicates that the package would arrive in 5 to 7 days. As is the policy with Sears, you should receive another email when the package is ready to be picked up at the store. Over 2 weeks have passed and no email. So I called customer service and was told the items had to be shipped by a third party and would take 3-4 weeks. I didn't believe the agent because the items are sold by Sears, not by a third party and the product page doesn't mention anything about taking 3-4 weeks to fulfill. So, I emailed Sears and was informed the package had already arrived at the store 4 days after I placed the order but I had to call the store to verify. Isn't it ridiculous they didn't even have the confidence to tell you that for sure and a customer has to make another call? I called and got the verification. My order page on the Sears' website has no tracking info and as a matter of fact, no info has been updated since I placed the order. Sears is years behind the curve.

Today, I went to pick up the order. I waited for 76 minutes, yes, more than an hour for them to find the items to no avail. They couldn't find them. They couldn't even tell me if they received the package. I just assumed the items arrived in a package, but who knows how Sears do things. I was so aggravated at that point and I had to leave so that I forgot to ask them how they could tell from their antiquated computerized system if the items were here or not. Basically their system shows what items I ordered, but no info on whether they are at the store or not. Yet they charged my credit card already. I am pretty sure Sears' policy is not charging customers until the order has shipped. Who does business like this?

I scheduled two appointments with Sears to look at my washer and dryer. On both days the technician never showed.

I ordered two Xbox Kinect combos online on Friday morning. The charge cleared my bank today. Then this evening, I got an email saying they canceled my order! It's ridiculous. They didn't contact me for 3 days. They charged my account and it cleared the bank (usually they don't charge until they ship) and then they canceled. The customer service gal tried to get me to place a new order and pay $399.99 each for them, instead of the $209.99 that I paid on the Black Friday deal. I told her over and over I didn't want a new order and pay $190 more for each of them. Then they'd transfer me to someone else and disconnect me.

was to go any lower in the next 14 days, we would be credited the difference. I asked if that would be the case for the Black Friday sale price as well and the associate said, "Yes sir, even Black Friday prices." We were convinced to purchase the treadmill right then knowing we would still receive the better price if it did get any better.

Friday. After learning this would I have been better off returning the original treadmill for a refund that day then to turn around and repurchase the same one for $100 cheaper 5 minutes later? If it wasn't such a hassle, I would have.

The day I purchased the treadmill, we were straight up lied to by the sales associate. My wife and I have purchased numerous items over the years from Sears which include some more costly items. We are extremely let down by this experience and hope this letter will at least raise some concern about policy and customer service, and hopefully prevent the loss of faithful customers.

I have received a couple generic automated responses. They said they were sorry but they were going to stand behind the sale associates decision. Really? The decision to lie right to the customer's face!

I am never shopping at Sears again. This is the third time I have purchased items online only to have some or all of my order canceled because the in store pickup does not check with store inventory. Unless you are paying to have the item shipped to your house, avoid Sears like the plague. The online order does not subtract the item from the store inventory when you select store pickup! The customer service representative for Sears said I should call around to all of the stores for each item I order online and put a hold on it in the store.

Sears is the worst shopping experience I have ever had!

No stars! I ordered a stove which was supposed to be delivered on Monday before the Thanksgiving holiday. On Tuesday afternoon, no one seems to know where my stove is. I had to make several calls to customer service because they were not calling me. I got conflicting stories about where my stove was, why it would be late, etc and so on.

I took my car to the auto center in High Point, NC to have brakes installed. They said it would take approximately 2 hours. When I did not hear from them within 3 hours, I called to check on it. They said it was almost done but not quite. They then called back within 15 minutes and said ready for pick up. When I arrived 20 minutes later, they said they were still waiting on a part, one that supposedly arrived at the same time I arrived. I waited, got the car and was happy to receive a discount for the misinformation and inconvenience.

Immediately upon leaving I could tell something was not right with the brakes, but thought hopefully just because they are new brakes. I drove it with bumping, shaking and noise until I could have my dad check it the next day. He told me to take it back because the tear brake was not adjusted right and the brake was so hot it would burn you. The tire was basically locked in place and being ruined in the process. I took it back and they agreed to look at it and found it was totally messed up (not adjusted properly) and even replaced my rear tires because it damaged my tires in the process.

After another 2 hours, I took the car though the incompetent tech told me that I also needed new front brakes because they were now causing a vibration. I thought maybe he was just trying to get more money out of me, so I just told him that couldn't be the case because I had them repaired by the dealership earlier this year. He told me I should have them check them. I told him there was no shake or vibration at all and I would be back if there's still an issue. Sure enough, as soon as I stop with any speed, the whole front end was shaking. I called back and spoke with the "manager" who told me to bring it back again. I took it again this morning for another 1.5 hours so they could adjust the drums on the rear. Again, something that should have been done properly from the beginning. No empathy or apology was given. Unbelievable customer "no" service! I have wasted nearly 10 hours of my time, lost numerous hours of sleep (I work 2nd shift) and wasted gas driving back and forth from Thomasville to High Point dealing with this.

August 2007, I purchased a Whirlpool gas range $1,500 and an extended warranty. In 2009, a tech noticed I had been painting enamel on the cracks on my range. "No, no you don't have to do that it under warranty, Top replaced #1." Mind you that is the first original to be replaced. Here we are in 2011 and they replace the # 1 top 3 more time because it cracks and enamel comes off.

In all the bends, the cracking starts then spiderwebs out. Sears is refusing to replace it again now saying it's not covered after three years, they say it is cosmetic. To me they are still replacing the original top that cracked and everyone they replaced has cracked. This is a $700 part. Replace it again and again is not the fix as there must be a defect in design or using insufficient amount or sub rated enamel. Give me some insensitive to buy another one. Was told Sear's can't do that, then everyone would want that done and person I talked to laughed when I told her, "Sears used to care if a customer was happy and would go way beyond to make sure the customer was happy. Is it this day and age or since sears and Kmart merged that they no longer care."

I ordered a firm mattress from Sears. They delivered a plush mattress. I called and (after 2 hours of being transferred, put on hold, and disconnected) they said they would exchange it for a firm one. About a week later, they again tried to deliver the same incorrect firm mattress. I refused the delivery and called back (another hour of customer "service") and they told me that the original mattress I ordered was out of stock, but they could order me a more expensive mattress and give me 20% off and free delivery. I grudgingly accepted their offer.

A few days later, when reviewing my credit card statements, I saw that they are charging me the full price of the more expensive mattress. When I called to complain, they told me (another 1 1/2 hour waste of my time) that they could not offer me free delivery, so that would cost an extra $90. I cancelled the order, and will find a mattress somewhere else.

I recently ordered a dishwasher from Sears and I have never experienced such awful service. The delivery and installation of my dishwasher by their installer, Top Notch, was a nightmare. And I definitely feel Sears discriminates against women. I contacted the store manager and two managers in corporate several times and they offered no assistance. I even went so far as to contact the Better Business Bureau and senior executives at corporate.

Sears responded to the Better Business Bureau that the dishwasher was installed (eventually), so the situation was resolved and they're sorry for the inconvenience and hope I come back. I guess they consider resolved to mean a dissatisfied customer still waiting for return phone calls. My son also had a problem with Sears delivery of a treadmill during the same timeframe. They responded to him by waiving his delivery fee, giving him 5% cash back and a gift card. It's interesting how a man complains and they bend over backwards. A woman complains and Sears could not care less.

Sears sent me the wrong computer, didn't call and tell me. Ordered a mattress, box springs, rails, they [sears] told me they would be in Tuesday. You need to call just to pick them up. Didn't call and said they were not in. Told me on Thursday that were not in, didn't call me. I've got company coming in Thursday, bought new bedding. I will post this on the internet, YouTube, Facebook and website as well to tell everyone that in my opinion Sears is a terrible place to shop.

I purchased a heating and air system from Sears in 2006 which they had installed. Every winter since that time, I have to contact them to start the furnace, and I have to be without heat for 2 to 3 weeks before they come. This current time, they said they have me scheduled, and then, they did not show up or call.

We signed up for a Credit Management program with Sears, we were not behind in payments, but wanted to get a lower interest rate to pay this off. As a result, our Credit Management made a payment to them on a Friday by wire transfer and Sears did not apply it till Monday. This resulted in us being dropped from the program. This quickly became a war between credit management and Sears, and we were turned over to an attorney as a result. Sears would no longer accept payments. They are garnishing my husband's wages for something we did not do.

I had a horrible experience with the Sears Long Island office. We will never deal with Sears again.

We ordered an AC ductless system, after Sears sent out their representative who took our $5000 deposit and gave us a price for the system. Almost 3 months later, and after countless unreturned phone calls from the district manager in charge of our job, Terry **, we find out that the job is much bigger than the price we agreed upon. If we still wanted it, we would have to pay more.

Maybe if they had actually had a real installer look at the job and price it from the beginning, instead of a salesman, they would have accurately quoted the job. Of course we had to also follow up every day for the past week to get them to send our deposit back. Their customer service is the worst I've ever encountered. We'll never deal with them again. Let's see how long it takes us to actually receive a check.

Ever since I was a young boy and that was over 30 years ago, Sears has made junk products that customers are lucky if they still work when they get home. I noticed even a simple radio wouldn't work two years from when it was bought back. Back then, everything was made in the USA. So how can Sears explain that? I won't even buy a bubble gum there.

Sears is an American institution driven by greed. Consumers need to be aware that their brand, Kenmore, is nothing more than a label slapped on anyone's product, and worse is that they sell protection plans that run concurrent with what a manufacturer's warranty is supposed to run. So, if you thought you were purchasing an additional three year warranty, you are not. You are only receiving two years plus the normal one year when making your purchase instead of four years; the three additional plus the one year from the manufacturer. Sears runs their warranties concurrent with your original purchase. Buyer beware!

On Tuesday, March 29, I placed an order for a part through www.searspartsdirect.com. On the Part Detail page, there is a link to see estimated delivery date. As of Tuesday, March 21, the estimated delivery dates were Thursday, March 31, for expedited shipping and Monday, April 4, for standard shipping.

I placed the order paying an additional $8.98 for expedited shipping, expecting the part to be delivered March 31. I understand the delivery date was estimated but when I contacted the vendor via online chat on Friday, April 1, regarding the order, I was told that the part had not even shipped until March 30 and that delivery would be 2-3 business days after shipping. I don't know if there is a standard definition of expedited, but I don't recall ever before ordering something online and paying for expedited shipping and waiting for more than two days for the item to arrive at my door.

I contacted the vendor again on Tuesday, April 5, after the item had still not arrived. I was refunded the difference requested but I still think that the delivery dates shown online create false expectations. Had the vendor used a delivery window instead of a single date, I would most likely have made a different decision regarding shipping at the time of purchase. I would like to have some pressure put on this vendor to change this (currently misleading) sales practice.

By the way this part could easily have been shipped in two days via USPS in their flat-rate box for $4.95 for what its worth. Thank you for your kind attention.

We ordered two dresses online on November 24, 2010 but we never received them. We asked for a refund and we have never received it. I would like the $53.00 back, as well as an additional $500.00, for all of the cell phone calls, time, and energy.

Sears is absolutely worst company I have ever dealt with. I purchased an expensive LG dryer from Sears in 2007. In September 2010, the dryer started leaking gas. I had Sears come out (which took about 2-3 weeks for an appointment) and the technician ordered a replacement gas valve (which took another 2 weeks to arrive). Luckily, I purchased a smart service agreement but little did I know then, that dealing with Sears to fix this same dryer would be the most exhausting, frustrating, overall worst customer service experience I have ever had.

Since September 2010, this same dryer continues to leak gas. In December I called Sears again to fix the leaking gas, a technician finally came out in January and ordered yet another replacement gas valve. That valve was installed on January 26. Less than 2 weeks later on February 6, more gas emitted from the dryer. I complained to customer solutions who luckily gave me an emergency appointment so I wouldn't have to wait yet another 2-3 weeks for a technician. Well, that technician came a week later and ordered not only a 3rd gas valve, but this time a replacement sensor and igniter. He put the order on an emergency status and the parts arrived 3 days later. I had an appointment on the next Saturday for the parts to be installed. My appointment was from 8am-12noon. That technician didn't arrive until 2pm and when he realized he needed another technician to help him, he said he'd come back at 4pm. I had his number and called him at 4:30pm and he promised he'd come back by 5pm. By 6pm, he called me to say he couldn't come back anymore. I literally wasted the whole day waiting for him for nothing.

Furious, I called customer solutions and complained. The representative I spoke with was incredibly rude and instead of trying to help, hung up on me. I called customer solutions again, tried to trace the last representative I spoke with to make a complaint, but she was unable to. The next representative was at least helpful and scheduled an emergency appointment for the parts to be installed today, February 17. Well, that technician at least did arrive within the scheduled time slot, but still has not fixed the dryer. Instead, he has ordered yet another part. Completely disgusted and frustrated, I called customer solutions to see if they could really find a solution once and for all for this dryer which really for me, has come down to replacing it entirely.

The representative and the manager said there was nothing they could do. I asked to speak with their supervisor, but apparently, the supervisors in customer solutions do not speak with customers. I will never, ever, ever buy anything from Sears again. They have not only the worst customer service, but they employ technicians who don't know what they're doing and instead of fixing the problem, just keep ordering parts, or spend their time talking on the phone with somebody for advice. Save yourself a lot of unnecessary, time, money and grief and stay as far away as possible from Sears! I will never go back. They really are the worst!

We bought a heating unit in 2005. Every year they have to come out 2 or 3 times to work on it costing us$600 to $700 in heating bill to get it fixed. They have been out 7 times since Jan 2011 costing us $600-$700 for the month of December and January. There's no telling what February will be. The last time he was told it was working half way. If it froze up, just run it on emergency heat for a while till it defrosted then put it back. When my husband asked if it would run higher on that they said we would just have to live with it. They were not so rude to us when they wanted us to buy a heating unit. All the money they have spent on parts and labor, they could have replaced the lemon and the money we spent. We really feel we got **, but they are too for not being smart enough to replace the unit and save a little money. How stupid is that? We will never want to by another Kenmore unit or deal with Sears.

Sears sent a consultant to assess a problem with my heating/cooling unit. My current unit was not heating/cooling an extra room. It was recommended that I upgrade from my current 2.5 ton to a 3-ton unit, install another duct/vent, and increase size of return space. The work was done with absolutely no improvement. In fact the little air/heat that was coming into the room is no longer felt. Each time I call Sears I'm sent to someone's voicemail. I have written them and not heard from anyone concerning this problem.

I feel that I'm pretty much stuck with a unit that I did not necessarily need. I have requested a copy of the original worksheet with each job price and I received a worksheet only. I spoke with a Mr. ** several months ago who was willing to take the duct/vent job and return space job from my bill. But have not been able to make contact with him since.

I had to return a water heater that could not be installed. I was told to return to any full service store. After they unloaded it, they decided it needed to go to an "outlet store".

The item was delivered to me so I thought I was helping by returning it myself. Nowhere on the receipt tells me to return it anywhere special. I left it at the store in Duluth. Now they won't issue a refund unless I take it to Marietta. Again, I did not pick it up. Sears was a decent store till K-mart bought them. I won't set foot in a Kmart because they're nasty. I will never buy at Sears again no matter how this turns out.

On 1/10/11, I ordered a stove online at Sears.com (item#: **, order confirmation #: **) to be delivered to my property at **. I paid online a total of $587.89 which included warranty protection and haul away. I received a confirmation that the stove would be delivered on Sunday, 1/16/11. On the evening of 1/15/11, I received a call confirming that the delivery would occur on Sunday, 1/16/11, between 11:00 am and 1:00 pm. I hired a handyman to enter my tenant's apartment and disconnect the existing stove at a cost of $120.00. At 10:30 am on 1/16/11 (30 minutes before scheduled delivery), I received an automated message on my phone instructing me to call customer service.

I called and was told by a representative that the delivery would not occur because the warehouse did not have the item. I was quite upset since the tenant is in dire need of the stove. I paid for someone to disconnect the old stove and delivery was confirmed the night before. The rep apologized but said there was nothing she could do and that the stove could be delivered the following Sunday, 1/23/11. I asked to speak to a supervisor or manager but was told that there were none available. When I stated that I wanted to cancel my order, I was told that it would take 7-10 business days to get my money back.

Unfortunately, I decided to give Sears another chance. The delivery was confirmed again. I received a call on the night of 1/22/11 confirming delivery for 1/23 between the hours of 7:15 am and 9:15 am. I again paid to have the existing stove disconnected (the tenants had been able to use the top of the old stove but not the oven). On the morning of 1/23/11, I waited at the property for two hours. At 9:00 am, I telephoned Sears and was told that no, the stove had not yet arrived at the warehouse. Therefore, again there would be no delivery. I could try again for next Sunday! They didn't even have the decency to call me this time and let me know. I demanded my money back and canceled the order.

I am complaining on behalf of my 93-year-old aunt. She purchased hearing aids which were financed through Sears in 1996 for $4000. To this date, she still owes a balance of over $3000 with payments of 102 per month. Their rates are very high and they are not willing to offer lower rates. Although not illegal, their practices are not reasonable and appears to be a credit ripoff. She will never pay the bill in her lifetime. Is there help for a senior who lives off Social Security alone who is struggling to keep making payments?

I purchased a Vizio TV. I've been having trouble with it at least 6 months. I bought the warranty with it. Well, it went out totally 2 weeks after the warranty went out. They would not do anything. So keep your money folks, their warranty is not worth for the cost of it. A total ripoff if you ask me.

I placed an order in December and received tracking info from sears.com. When I did not receive the merchandise on the expected delivery date, I contacted UPS to trace the package. UPS confirmed that although a shipping label was generated, the package was never available for pick-up. It took sears.com over 1 month to process refund.

Sears.com deducted shipping and handling fees from the refund, although UPS confirmed that the package was never actually picked up for delivery.

Our oven had been working and it always smelled of gas. We called Washington Gas several times and figured that it was coming from the oven. We called for service on 27 Dec 10 and they never showed up or called. On 29 Dec 10, the technician finally came and told us that the gas valve needed to be fixed and that he needed to buy the part. It would take a couple of weeks. He never made any effort to turn off the leak and told us that was all that needed to be done.

Later that evening, there was gas leaking throughout the house and we had to call Washington Gas again. With his meter, he went towards the oven and it started beeping loudly. He was so concerned for us that he stayed with us for a little while and made us open all the doors and windows. He even put a dangerous and hazard sign on the oven. He then asked us why the technician had not shut off or pulled the plug on the gas that was underneath the oven. We didn't know that was there.

Apparently, the technician almost killed myself, my mother, and my two cats. He allowed the gas to leak throughout the house. We called the corporate office and they told me that they didn't feel that we should be refunded our money because of the inept service. But we received false and misleading service. This technician obviously didn't know what he was doing and we could have died that day. We became ill because of the gas fumes as well. I am seeking a refund for the service that we got because it was unacceptable.

Again I am trying to buy a Sears Craftsman 17550 Detail Biscuit Jointer since last august; what is wrong? You people just continue to avoid this issue!

I bought a new 9.4 volt battery for a right angle drill that I have had for a few years. The two batteries that I had for the drill would no longer take a charge. The new battery fit the drill fine but would not fit the charger. It appears that Sears has changed the batteries configuration so that they will not fit the old charger. I agreed to purchase a new charger but they were not available. So now, I am stuck with two bad batteries and a charger that I cannot use.

Now, the tool is useless. Sears tool salesperson had no explanation other than have the batteries repaired at Batteries Plus in Tyler. I went there and they would charge $47 for each battery when I only paid $27 for a new one at Sears. I am disgusted with Sears Craftsman line and will no longer deal with them. I guess they will not care less.

I had a small problem with my Kenmore Vacuum. I was told to bring it to the store nearest my home and someone would pick it up and repair it if it could be repaired, or tell me that it was not repairable and return the vacuum to me. The store took the machine over three weeks ago. I paid $59 as an initial fee for the consultation. I was told that I would receive a call in 10 days to two weeks. It was two weeks until Christmas, so I figured it might take a wee bit longer. I have been to the store several times. I have called the number on the repair slip. They fixed the machine over a week ago. The machine is in limbo. It is not at the repair place and it is not at the Sears store. No one will talk to me, and I am out the $59 as well as a lost vacuum.

We ordered a Water Heater to be delivered/installed at Sears.com. They scheduled us for delivery/installation on 12/31/10. It never happened. On 12/27/10, we ordered a water heater to be delivered/installed at Sears.com (order no. **). The soonest date available was 12/31/10. We received a call from Sears on 12/29/10 confirming our delivery/installation and asking us our time preference. We chose between 12 noon and 3 pm. On 12/31/10 at 2 pm, the actual installer called us to say he was at the Sears store to pick-up the heater and it was not available. I spent 2 hours calling various Sears phone numbers for nothing. They said it wouldn't be in until 1/5/11. I asked if they could substitute a different comparable heater that was in stock, they said no. We are a family of 4 who have been without hot water since 12/26/10. I took off work today for this delivery/installation. I cleared/cleaned the basement, shoveled snow to make room for them for nothing. Horrible customer service, horrible situation.

When I returned an item on 12-30-10, I noticed on the receipt that the taxes were improperly calculated. It was only 88 cents but the store did not credit the amount to me or the government. When I questioned the transaction, nobody would not reply and were unwilling to adjust the mistake. I have informed all levels of the Hickory, NC Sears, Roebuck & Co. for two days without a solution. I figure Sears is not giving Federal, State and Local millions with this little trick.

I purchased a laundry system from Sears in October of 2003. Within the first 3 years of owning it, I had the washer repaired once because it kept running the rinse cycle twice and I also had the dryer repair once because it quit tumbling. Now, 7 years after the purchase date, my dryer catches on fire while I am drying a load of clothes!

I called 4 different numbers trying to get a hold of someone and they kept transferring me and giving me the run around. My husband and I also purchased a refrigerator from Sears on which the condenser had to be replace after 1 year. I am very unhappy with Sears and I will not purchase another appliance from them ever again.

The management in the Sears Department sucks, and I have been in line for over 30 minutes. The lady that rang me up was great. At least five people walked out and about 10 minutes, Ms. Debra came. She offered no apology and she gave a lame excuse of what happened. My time was wasted over mismanagement.

My oven broke the day after Thanksgiving, Nov. 26 I believe. I called repair since I have a service agreement on the stove. After my husband and I read the manual, we were certain the digital control board was bad. We had an F1 fault and did all the things to make sure this was the problem.

Since I had invited people to Thanksgiving Dinner that day, I called and cancelled dinner, especially since I had broiled the turkey for three hours before I found out the oven element did not work. A repair person was scheduled for the following Tuesday, morning. Nothing was available earlier? I told them that the repair person should bring a control board with them since we had made sure that was the problem. I might as well as talked to myself.

The info was not passed on and the smart Aleck, the only one out of the whole bunch I talked to, also informed me the Thanksgiving was over. I told him that he evidently had no in-laws or children with them. The repairman showed up and of course did not have the control board because he did not have the info. He ordered it from our home expedited service and made a new appointment for Friday, Dec. 3. We found out tonight that the control board was either not ordered or was ordered and is back ordered and won't even be shipped until Dec. 7. I will believe it when I see it. I am not happy. I am a grandmother with four grandchildren who did not get to eat Thanksgiving with me and my husband. I can't make any cookies for them. I even mixed up a pizza for supper when I realized that I don't have an oven.

I tried to pay on my account which I no longer have a card for and haven't received a statement for this month. In a very uncustomary like manner, she said that if we didn't have either the statement or the card, she will refuse to call the customer service so I could make a payment. She was very rude and I did not appreciate the lack of customer service skills.

I purchased a Kenmore built-in self cleaning oven in October 2006. On early November 2010, the oven door handle fell off on the left side while opening the oven door. It hit against the floor and the glass door, thus shattering the entire oven door. I requested compensation since I feel this is a manufacturing defect. We made 7 phone calls to Sears, all to no avail since the oven is no longer under warranty. The door panel was back ordered and not received until almost 4 weeks later. I sincerely hope Sears would handle their other patrons more favorably since I will no longer purchase from them.

I ordered a portable DVD on Thanksgiving advertised as "in stock and ready for ground shipping." Not the case. They now say the product will ship in two more weeks, but are still advertising the same DVD player as "in stock and ready" to ship. Customer service's response was, "Well, it's not real-time ordering." I placed my order 4 days ago, so there has certainly been time to update your "real-time ordering" website. This is deceptive advertising by Sears, inducing people to order believing their order is going to ship promptly.

I purchased a Kenmore electric range (model number 9433) in October 2008. In September 2009 the handle on the oven became loose. I called for repair. The Sears repair man came and tightened screws, holding handle to oven door and told me to do that if the handle loosened, we have had to tighten the screws every 2 months or so. Yesterday, the handle came off in my hand when I tried to open the oven door. Then the layers of the door began to separate. I realized the door is held together by these two screws that fasten the handle to the door.

This is a flaw in the assembly of the appliance and should be reported as such and repaired free of charge as it presents a danger to the consumer. When I called Sears repair service, they said it could not be repaired at no cost because I did not have an extended warranty. Then the girl gave me the toll free number of Kenmore ** but that just referred me back to Sears repair. I feel, because I tried to get it fixed when the initial warranty was in effect, they need to address the issue and repair or replace the door free of charge. I, however, have really not been able to speak to anyone but call center employees. Until the handle came completely off, I was not aware that those screws also held the layers of the oven door together. The oven door began to come apart. Luckily the oven was not on.

Please call **.

I went to Sears Black Friday to get a SYL 7 inch DVD player. It had a sale price on display for $49.99. I was there on Wednesday, and it was on sale for $74.99. I was thrilled to get it for $30 less, or at least I thought I was going to get it for $49.99. The sales clerk took all of the prices out of the slot, and she told me that it wasn't $49.99, and that I could get it for that price on Saturday, between 7 &12 o'clock.

I get up this morning to go and purchase, and when I got there, the sales clerk working told me that today it is $79.99. I told her that I could have purchased it yesterday for $49.99, but the clerk said that the sale was for Saturday. The clerk called the manager, and all he said was I'm sorry. Well, I'm sorry too because I shop a lot with Sears, but I won't anymore. That was not right when I could have purchased it for the $49.99, because that was the price on it when I went to the store.

I went ahead and purchased it, because it is for my granddaughter. I am going to continue to look for it elsewhere, and if I find one for less money, I will bring this one back to your store. I had to make a second trip, and I got up early to make sure that I got one. The clerk told me on Black Friday that they only had 7 in stock. I was really upset over this when I left that store. I could have purchased it yesterday for $49.99, but I waited until today, so that I could save the $30.

I purchased a blender "Ninja" from the Sears.com website. There was nothing informing me that, should the item be defective, I'd have to deal with a Third Party (a company called Gizmo). It worked once, then would not work again. I contacted Sears repeatedly over several months and told them what happened and would be happy to take the item to our nearby Sears store to return for a refund. They sent robo-responses saying I'd need to contact the vendor that sold it to them and pay to mail it back myself.

At one point, they copied me with an email to Gizmo saying they couldn't find the order, etc - and one email said someone would send me a ran, etc and mailing label. I received nothing. I called a phone number they gave me in Miami for Gizmo and a foreign sounding person on an answering machine (it was Gizmo because it said so) said to leave my number.

No one has ever returned my call. I finally called Sears again yesterday and was told, again, I have to pay to mail the item back to Gizmo. So, I had to pay to get this piece of garbage, I now have to pay to return it and am not even sure I'll get any refund. I want a full refund of $50.65 for the item and original shipping, and I want to return it to Sears and let them deal with Gizmo. I refuse to pay to ship this thing back.

With my Kenmore elite dryer, the motherboard burned out twice. I decided to buy from someone else. Now after 3 years, my washer is running water through seals. It cost my time to meet the tech when I was already working on busy projects that I should not leave. Why don't we just boycott Sears?

I have an engagement ring my ex bought me. I wore it for 3 months and then put it back in the original box. This is were it stayed. I am currently engaged to a new man we are looking for rings for him and me. I wanted to use my old ring toward a new or better ring. The manager Lindy told me that I need a receipt and the little price tags from when it was purchased. She said, they need the item number. First of all, no man give a woman a ring with the receipt and tags still on it. Seems logical.

I do have the certificate of authenticity card, that has the item number and all info on the ring. The first manager talked to me like I was a crack head just trying to get money for a ring, so I talked to her supervisor that told me they can't take it back. So, I'm asking, is there anything we can work out" My fiance is in the army and is expecting me to have the rings within the next few weeks. Please help.

On Nov. 16th 2010, after talking with Terry, Ebony, Benni,Richard, Chantal (Unit 82015), Rachel & Priscilla all from Unit # 82013 & each time repeating my story all the way back to Sept 9th (purchase date) (since they will not help me if I don't tell them what happened!) I was told that there were no work orders done for someone to come to my house yesterday to reinstall the washer. Last night after posting my frustration on this website, I left at 6:30 pm to take my kids to their extracurricular activities.

When I came back , there was a note from Sears. The technician David ID #906164 came at 7pm! On Nov 10th, I was told by Rosie that someone will come to reinstall the washer & the window will be from 1-5pm. Then yesterday Nov 16th, I was told by 7 people that there is no work ordered! Then at past 6:30pm after I left my house, Sears tech left 2 messages to say he is running late & showed up at 7pm!

Even if I were at home, I will not let him into the house. Who in their right mind goes to people's houses at night to do repairs?! And obviously Sears' right hand doesn't know what its left hand is doing!

To add insult to injury, the Sears insurance adjuster, Mandy called this morning and said since I am a "3rd party claim" (huh?!!! I brought from and paid directly to Sears) they will not pay for the actual cost of replacing my carpets ( at least 5 rooms involved), baseboards and drywall repairs but at an adjusted rate of the age of the materials i.e., 15 years! Someone out there help me out, please. I feel like I am David fighting Goliath!

So back to trying to get the washer reinstalled since Nov 1st. At 10:01am I called and talked to Anna at the number David had left on the note. After repeating my story from all the way back to Sept 9th (purchase date), I asked to speak to a manager. I got disconnected! At 10:03 am I talked to Victoria & the whole spiel again. She said her dept doesn't deal with my case & connected me to Escalation Department At 10:05am connected to Eugene ID 250544, at the Escalation Dept, Customer Solution Line. Per Eugene, DPWM (?!) should be handling my case and gave me Mandy ** number. I told Eugene that Mandy had already told me that she handles insurance claims & doesn't handle reinstallation of the washer & that I should deal with Sears directly!

At 10:53 am after being put on hold numerous times by Eugene, I was finally connected to RTisha ( that is how she spelt her name) badge# 72693 who asked me whether I am calling about a claim that has been submitted! I told her that I have been calling since 10:01 am about trying to get my washer reinstalled since Nov 1st! After hearing my story all over again ( she insisted or she couldn't help me), she said this is the wrong dept and she put me on hold while trying to get someone to help me. She said the correct dept is the Installation dept. Recognize this?

At 11:01am after being put on hold, RTisha told me that the person to handle my case in the Warehouse is on the phone for 10 mins and she promised to have someone call me back. Per RTisha she needed to get authorization from the Warehouse to have the washer re-installed since the original install date was over 30 days. She took down my phone number( I made her repeat it back to me) and it is now 12:30pm & guess what? There has been no calls!

Just in case anyone from Sears is reading this, here is the Salescheck # again: #076311022153.

By the way Sears has my email address from this website twice already! At 12:40pm I received an automated call from Sears to reschedule the appointment. I couldn't get hold of a live person and was told by the machine that there will be a service charge of $65! In desperation, I took the next available appointment i.e. Nov 24th Wed. for 8am-12pm. Meanwhile I need to talk to someone from Sears regarding this $65 charge and also the Insurance claims.

I wrote a letter last week about a TV that I bought for my father. It broke down once. They fixed it. Broke down again. They came, picked up the TV. It has been a month. My mom went yesterday to inquire about it and they told her that the mechanic has the TV but were unable to contact him. So don't know what else to do. I bought the TV in Guayama, Puerto Rico phone # *** *** ****-****. My dad's name is Albert ***. He lives in ***, Puerto Rico 00714. His # is *** *** ****. Also I bought an extended warranty on the TV. Please help them. Thank you.

PS, I don't want the TV with its problem. I want a new TV or my money back plus the extended warranty that I paid for!

Re: Maytag side by side, Model MSD264RHEW, purchase date: 02-03-2005. Compressor has a five year warranty on it. Entire unit stopped working on 11-11-2010. I called Sears for service. Person on the phone said that I could pay $69 for a diagnostic call plus repair costs or pay $252 plus tax to cover all repair charges. I chose the $252. Repair person arrived next day. Said that compressor was bad and that Maytag had many defective compressors. He had changed out three in the last few days, he said.

Sears wanted $600+ to replace the compressor if I did not have the warranty that I just bought for $252. They are charging me $411 for the compressor, even though I paid $252 for the so called ServiceSmart Protection Agreement. In the alternative, I could get a refund of my $252 contract and they would allow me $200 toward another refrigerator/freezer.

Initially, repairman said it would be two weeks for a replacement compressor. He changed the story and part will be delivered to my home by Nov. 17 and installed on Nov. 19, 2010. I will never again purchase anything from Sears or purchase a Maytag product. I will inform all of those on my e-mail list and make know these facts all over the Internet.

On September 7, 2010, we purchased a range from Sears at Countryside Mall, marked down $50 to a price of $349.93. Our salesperson, Teresa, asked if we wanted delivery and haul off, and we told her that it wasn't necessary because we had driven a pickup truck, specifically for the purpose of handling that ourselves. When she explained that we would be issued a gift card rebate for the full amount of delivery and haul off ($69.99 plus $10.00), in effect making it free, we agreed. As she said, "why not?" Teresa provided us with information on the website to visit, and the information we'd need to enter from our receipt, and we did so that very evening.

About six weeks later, we inquired about the status of the rebate, which was still listed as "pending". We were told that our purchase didn't qualify because the amount we spent was $50 too low, so we would not be issued the promised rebate of almost $80 in delivery/haul off charges. We spoke to our salesperson, Teresa, who says that she can't remember the exact conversation, but is sure she would not have told us that we would receive a rebate gift card on this purchase, because she's worked at Sears too long to make such a mistake.

Using the same hypothetical reasoning, we are both sure that we would not have accepted a $50 discount on an item which caused us to incur a $80 delivery/haul off charge for a net loss of $30.00, but it's unnecessary to argue hypothetical reasoning, because we both clearly remember the conversation that our salesperson doesn't remember. Again, we drove to Sears in a pickup truck with a hand cart for the express purpose of transporting the range ourselves, and no intention of paying anyone for delivery, then accepted this option only because we were told that the full cost would be rebated to us.

We are being charged $80 for a service we did not need, and would never have agreed to without the promise of a full rebate. We have phoned Sears over a dozen times throughout the past few weeks. Each call, including the call directly to our salesperson, resulted in our number being taken, and assurance that a manager (who was each time off for the day, in a meeting, on a conference call, etc) would call us back to resolve the matter. No manager, or anyone else from Sears, has bothered to return a single one of these calls. We are out $79.99, which we only spent because of the salesperson's assurance that the entire amount would be rebated to us.

It started with our Kenmore Elite smooth-top slide-in stove pre-heating really, really slowly. Then we started getting error messages beeping for no apparent reason. Now, when we bake or roast something in the oven, after we're finished and we turn off the oven, it doesn't seem to want to cool down and after an hour, it starts beeping with ERR F10 error message over and over again.

The other day, we baked something in the oven and it almost caught fire. We woke up one morning and the stove was in lock mode. So now, it's turning itself on. My model C970-440935 has not been recalled. I have found lots of other people that have the same problem on the internet and Sears doesn't seem to care. I called and asked if there was a recall and the girl said no and she asked me if I wanted to book a service appointment. They wanted $99 for the 10 minute assessment and then it would be more if it took longer.

I bought this stove in 2008 and its already a piece of junk and they want me to spend an insane amount of money for a technician to come out to look at the problem (that's not even fix the problem). I'm never buying from Sears again. This unit is a fire hazard and I don't feel comfortable having the stove in my home anymore. I spent a lot of money on these appliances. It's disgusting.

I ordered online & wanted layaway. Your company did not do this, took the money out of my account. I want my money back. I have cancelled my order now 3 times. Where is my money?

Sears smooth-top range purchased in 2008 Model 790-96010407 has the three problems listed by many others. The right front burner at times will not turn off, turns itself up from 3 to red hot and will not adjust from full hot to a lower setting. This is a fire hazard and a disaster waiting to happen. There needs to be a recall!

On October 18th 2010, I purchased an arrow 10x12 high gambrel steel lawn building for the sale price of $399.99 (newspaper ad, dated October 17th Thursday, October 23rd 2010. To make a long story short (explained to lawn and patio manager Gilbert, Carson mall on this day November 1st 2010), I did not receive the free foundation kit with any steel building purchased over $295 as advertised. I spent $508 for this item and my contractor, whom I am paying $250 to put it together, is delayed as there is no free foundation as advertised.

When delivered, I specifically asked the driver if I had the foundation (1 box) and he responded that I had everything I needed. So, I am paying more than $250 and now with delay (his time) to put together a building with no foundation as advertised also shared with Gilbert, manager on Carson mall. How the associate who tried to help me had no clue of sale price, advertisement, or rebate (which he directed me to but, I did not qualify because my item was on sale) Is Sears training people or just putting bodies in positions?

I have been a loyal consumer for over 50 years and I deserve more than $100 off my last purchase (as Gilbert, Carson manager. extended). My sales check number for this complaint is ** I signed and did not receiveI have been a loyal consumer for over 50 years and I deserve more than $100 off my last purchase (as Gilbert, Carson manager. extended). My sales check number for this complaint is ** I signed and did not received any confirmation paperwork. This item was last week.

Presently, I contracted someone to set the shedule up for $250 on November 1st 2010. I loss of personal money plus extra to contractor and contractors time due to Sear's lack of personnel training and knowledge of available materials.

On Sept. 25th, I bought a window unit A.C. I didn't receive any paper work except my receipt. Mr. ** told me that this was a closeout. He also told me that it was an older model, but it had the same warranty as a new one.

Mr. ** told me that I would get an owner's manual along with a warranty card in the mail in about a week. I have called him 3 times since then and each time he tells me that he sent off for it and it should be coming to my home anytime. It has been over 5 weeks since my purchase. I can't install it without the manual because if I do and I install it incorrectly, it might void my warranty.

We purchased 2 Kenmore hot water heaters from Sears for our new home. After one year, the first one failed. We were told we needed to have a technician come out to verify that it was leaking. That would cost us $65 in order to receive a new one under the warranty. We unwillingly did so. Another year passes and the same occurrence with the second of our two water heaters. It's the same scenario. We thought we were home free, but no, the first one failed again just today. That's three hot water heaters within five years. We will no longer buy any appliances from Sears. Not only are they junk, but then they have this scam regarding their warranty. It's no wonder some companies find themselves in economic trouble. Never again.

I have been a Sears customer for 40 years and have ordered many different products. I recently ordered a box spring and mattress set and wanted to add an additional box spring set one week later. Then, the clerk doubled the price even after the Sears shipping people told her that she was wrong with her pricing--but she refused to understand! This caused me to purchase it elsewhere. Also, I will never use Sears again and will relay this to others!

This is a botched roofing job done by Sears at my home. See what they did to me. They claim this is not their responsibility and refuse to make it right.Have a look for yourself.

Service requested: it won't spin sears technician comes out and comments needs motor control. I paid $314.15 for part and service. No part for 10 days called service center. They told the part would not be in till 8/2011. I complained, asked to speak to supervisor still waiting. Front load washer Kenmore model number 11046462501.

I bought an item online on Thursday, October15, and when I went there to pick it up in Oct 16, they told me that my item has being picked up in Oct. 15 by two males I was like. But you guys didn't ask people's ID before giving the merchandise away. The representative who I was talking to first ( not Mr. Prieto), he told me "for $20 dollars or less, we don't check ID". (my item total was $21.39) So then told me let me see what can I do for you. He went and spoke with Mr. Prieto (assistant manager) because they were still having the same item I bought in stock (but with a different price).

When they (representative and Mr. Prieto) took the item to the cashier, the cashier was like, oh you need to pay the difference. I was like, why? If I actually paid for it already? It wasn't my fault that you guys don't check people's ID before giving away the merchandise.

I called Mr. Prieto again, and he told me that maybe it was that someone had hacked my email account and print out the receipt and claim the merchandise. I was like, that sounds kind of impossible, but If that would have been the case, it is not your employees responsibility to make sure they are giving away the merchandise to the right person? At the end, he (Mr. Prieto) couldn't do anything for me. I had to call Sears on the phone and after almost 30 minutes of dealing with a Sears representative, she told I wasn't going to get my money back just a gift card for $21.39. The lady from sears on the phone told me, that is really weird that they don't check people's IDs before releasing the merchandise, she told that was supposed to be an store policy.

We purchased their product at a local store in Bossier City, La and also placed the extended warranty on the appliance. With cordial yet courteous service at the time we purchased what we believed to be one of the best units the store had to offer at a price tag over 2000.00. After contacting Sears twice this year of the problem finally LG sends out a service man and discovers over 500.00 dollars in defects at which time we contacted both companies to only get an extension on the warranty to offset the repair and to our surprise we got nothing except lies and apologies. I will never as long as I live walk in another Sears and purchase and purchase nothing but a thank you when they close.

I bought Sears wrenches, etc., assuming those were USA-made, but are not. They are stamped forged in USA, a misleading lie so one thinks are made in USA. It's fraud and false advertising .

I was sold a reconditioned garage door open. In the package said no owner's manual. I went to the website as told and there is no owner's manual for the model 13953920. Not nice to ship without owner's manual. This is very poor service to both the young and the elderly. I am not a happy Sears customer. Just purchase a new range and refrigerator from Sears.

I purchased a one year old new home in 2005, including all top of the line appliances like the Kitchen Aid Gas Stove. After less than a year in my home, I decided to run a regular cleaning cycle on the oven as recommended. My oven locked up and the front panel went black, no access. I called the Sears repairman. He said this is happening regularly, he fixed the problem but recommended a warranty package as replacing the motherboard could cost as much as $600.00. I purchased a 2-3 year warranty which was not cheap. I think I may have run the cleaning cycle once more and it was okay. But now, one week before Thanksgiving, I ran the cleaning cycle again and I have the same problem --all locked up. I gave Sears a week's notice and still, no repairman. I have had it.

March 2009, I bought a Kenmore Bagless Vacuum cleaner. In July of that same year, the cord roll up piece snapped off. I took it to the Sears Repair and after some time was told that it could not be repaired. I was given another. On October 29, 2010, I was vacuuming and the machine blew up. It now needs a new motor. If you count the number of time this machine has been used, it has cost quite a bit of money. I, in addition to the vacuum, bought a Refrigerator, Stove and Dishwasher on the same day. I am waiting for the "other shoe" to drop since Sears has said I am 2 months over the warranty. I suppose they depend on your buying the additional warranty, which is a "rip off". I will not be buying Kenmore again.

I hate to sound like a broken record, but here we go again! We have a Kenmore Elite Trio. Yesterday, we found the "ceiling" light fixture had been on for at least 4 hours. It had melted and was drooping down onto the top shelf, with the top shelf food all warm to hot. The plastic light housing was melting, the bulbs too hot to touch, obviously. Grabbing them with paper towels to get them unscrewed, scorched the paper and nearly burned our fingers. I have no doubt that had this occurred while we were out of the house, a fire would have resulted.

Of course, I called the 1-800 number printed inside the fridge, called the computer and made arrangements for the repair person to come out at the end of the week. But when I got online, in 20-30 minutes, I had found a litany of similar complaints. I then filled out a complaint with the Consumer Product Safety Commission.

What's it going to take to get this appliance on a recall/"do not buy" list? There have already been fires. I suppose it will take a tragedy to get some action, which, of course, is a tragedy itself, and a sad commentary on the way our "system" works.

We bought a big screen TV with 5 year warranty and it has been a bad TV from the git go. The picture goes black without warning, then the LED light starts to flicker. After going through this numerous times, we know it means no TV for a while. We call for service, they replace the bulb again. This has happened so many times that we can't count them. We asked for a replacement early on and they said it had to happen a few times before they could do that.

It's been almost 5 years and we still have to have the bulb replaced. Now they say you have to have 4 calls per year to have it replaced. It's so obvious that they are trying to wear us out in the hopes of letting the warranty run out on it so they don't have to replace it. I have submitted a complaint to Sears and let them know that I'll be contacting the TV stations, radio stations, and other websites to share this complaint in the hopes of getting the help I should have gotten 4.5 years ago.

I needed a new 30 gallon hot water heater (the only size that fit). They took 7 days to get it but when they installed it, it did not work. They promised to come the next day between 8 am-12 pm to repair it, but I am still waiting. The people answering the phone are pleasant but unhelpful and the technician does not bother to let you know whether/when he is coming.

10 days (and counting) without hot water, $685, two vacation days wasted, and still no hot water and no idea when or if they are coming. Not the reliable service or product I expected.

I bought a Sentry fire safe at Sears on clearance. Anyway long story short, I bought safe the tag said was $226.00 now $68.00. At home, we removed sticker and what do you know, the price on the UPC barcode was $199. I talked to store and they assured me it was $226. I have pictures of both tags if anyone is interested. So they raised the price just to reduce.

Next trying to get keys, Sentry charged my credit card and was unable to find record. I informed the store and asked is this an actual safe of display. "We don't sell display items," I was told. countless emails and phone calls, pictures to Sentry and what do you know, it is a display safe never intended to be sold. Sears didn't even buy this, it was given to them for display and they are going to refund me the key money. I have the email if anyone is interested. I thought after all trouble they would exchange "reduced safe" for a real safe. No, they think 30% would be good. They can keep all of their stuff.

batteries died. The batteries cost more to replace than I paid for the drill. (4) My Sears electric grass trimmer virtually fell apart.

I used to be a truck driver that picked up merchandise for retailers. One day, I was at Hotpoint District and I overheard a salesman tell another customer that Sears can tell them what parts to put into their products. Like for instance, fiber or nylon gears in their washers or dryers instead of steel.

Sears advertised a Madness Sale until 5am on 9/27. I tried to buy a 3/4 hp garage door opener advertised at $170.99. An extra madness sale price savings of 10%. No matter what I did, the price came up at $206.99. I tried for an hour and a half to get the sale price. It didn't work. So I filled out a complaint form. The complaint form gave a number to call. I called. Amanda said the sale was over! I can prove I was out there the item was in my cart. I have the time on the complaint form. But none of that seemed to matter. The price they advertised wasn't the price available using a Sears Card and following all the details.

1 or 2 times a week, mostly in the summer. About 3-4 weeks ago (Aug. 2010), I went to use grill and it started just fine. Husband went into house, came out and left hand knob that regulates the gas had blown off and was on fire. All around the grill where the knob was, was charred. I called Sears and they said it was still under warranty, but they wanted a tech. to look at it.

We made the appointment. Tech came out and took the area apart and said it was spider web and because of that, the warranty was no good! Repair cost $349. We didn't pay $200.00 for the grill. Service guy said " You're suppose to check for this." This involved taking things apart. We had an L-chepo grill for 15 years, and left it outside with no problems! We believe there is a design flaw in these grills! We've read your list of people with the same problems. If my husband hadn't gone inside, he could have gotten burned.

I spoke to Kim, manager in CSR Solutions dept. The TV I bought 3 years ago cannot be repaired because a part of the processor is not and never was available. This part was damaged during repair of a small external part. Sears will not replace the TV. Broken TV costs $700.

I own a Kenmore Electric Range (Model: 790.9661.3409) which is now five years old. Then, the clock timer (part no. 316418702) burnt up with a huge spark and overwhelming smell of burnt rubber. The part is almost $200 and Sears wanted $45 to expedite shipping the next day. I did not receive the part on the next day so I called Sears. They have to contact the manufacturer and will let me know something within 24 hours. So now, I still have no clue when I will get my part.

Sears parts sent an igniter for my dryer (for $10.00 more than I got it for from a parts store). When I received the part, it was destroyed because they did not pack it correctly, called and they were suppose to ship out another via expedite, I was to receive it on Friday, it is Tuesday and still no part! Called customer care and they do not care! They told me that since the part was shipped that they could do nothing!

Now, I have musty clothes and I had to go out and find the part. I found the part for less than Sears was selling it for and re washed my clothes twice to get rid of the smell. Now, I had the customer care floor supervisor Teig hang up on me when I was trying to get their policy straight. They have yet to offer me any type of compensation for the inconvenience that Sears has caused.

I love Kitchen Aid. I have quite a few things "as much as I could afford". Well, my coffeemaker makes me really upset. When you make coffee, somehow the cup that you push in for the coffee to drip in does not push in far enough and coffee drips either through or not at all. So all the coffee will be made but sit in by the coffee grains. It won't drip through only if it gets so full because of too much coffee does it drip over. Now, this happens every time. If I put something in ront of the coffee maker to help push it in, it's fine, but who wants to have that contraption every time they make coffee? I'm really sad about it. I bought it one year ago and the problem gets worse every day. Now is there any thing you can do about it? I bought it at Sears and of course, after one year. you cant bring it back so I have a problem. Can you guys do any thing to help me out? I'm single mom of four and money is limited. But I sure love nice things and I don't want to buy a cheap coffeemaker. Hope to hear back real soon.

I bought a Kenmore ____ in March of 2010. It worked fine until July 12, 2010. I contacted Sears for my home since it was still under warranty. Their technician was not able to come out to fix it for three weeks. On July 27, the technician came but did not know what the problem was. This machine made a humming noise so he called his manager who said that the motherboard was shut so they ordered me another part. The technician did not come for another 3 weeks. Since then, the part has not come in even though Sears claims it was delivered to my house. So today, September 17, 2010, the technician came by to install the computer board that still has not come in. When he tried to contact his own people, he got the same run around that I have been getting for 3 months. I requested the technician to please leave my house and argue with his people on his time and not mine, as I was tired of dealing with these people.

I have since purchased an old used machine just to do laundry. I even told one of the representatives from Sears about this and he laughed and said, "Well, I guess you don't need this machine fixed anymore, do you?" The salesman at the Sears store told me and I quote "Well, I guess it's just the luck of the draw." So now, this new front loader is sitting outside in my storage shed. All I hear from Sears is a call every other day, "Did you get the part?" "No, I didn't." I'm done. I only got to use my machine for 3 months and spent 900 dollars for it. What a rip? I will never go to Sears for anything and will tell all I know not to go. I'm done.

Sears put a 16" Huffy Princess bike on sale for $35.99 this month. After searching with your online shopper, I was told there were no bicycles at any of the stores in my area. My daughter lives in Charleston. I ask her to search in her area for the bike and she found it at Sears in Summerville. She called the store and they told her they would hold the bike for 24 hours for a price of $42.99 including tax. They would not let her pay for it with her credit card because they told her it had to be a Sears card.

I went by the store today around noon to pick up the bike which they had reserved for me but would not honor the price because they said the sale price was no longer good. The assistant manager, Russell, said he could not honor the price but failed to tell my daughter that he would not be able to honor the price today Sept 17. I would have called myself and paid for the bike yesterday if i had known he would not honor the price. Russell let me walk out the door without the bike and made this customer very unhappy as this was a birthday present for my 4-year-old granddaughter.

Sears and this manager has left a bad impression on me. It seems to me that Sears does not need to make sales no matter what the price and customer satisfaction is not top priority. I will neither shop at Sears again nor will my daughter. Bad experience!

I went to Sears as a representative from my church, Shiloh Missionary Baptist Church to purchase a riding lawn mower along with another member from my church. We were sold the mower along with a Sears protection agreement. I paid for it all with ac heck from the church. The salesperson new that it was being purchased for the church. We have since had it repaired twice since we purchased it in April of 2010 through no fault of our own.

I received a refund check for the amount of the protection agreement. I called Sears to find out why the protection agreement was cancelled. They cancelled the agreement because they considered the church as a commercial entity. I told them that they knew that when we purchased it because we paid for it with a check with the church name and information on it. Our lawn at the church is not bigger than most home lawns and we only mow the grass twice a month. I really don't feel that it is right that they did this. I feel that Sears should reinstate the protection agreement.

I purchased a bra (and other items) yesterday. When I got home I found that the security unit was left on the bra. It did not go off when I left the store. Instead of traveling the 25 miles back to the store, I tried to remove it myself. Much to my dismay, a dye pack was installed and it exploded all over my brand new, $33. white bra. I had to throw out my brand new $33-bra. I should have traveled back to the store to return it I know but I have successfully removed the units in the past from other stores. If at all possible, I would like a new bra sent to me. It was an Olga Signature Support Style #35040 size 38C. I can send you copies of the receipt.

I have bought several products from Sears with the Craftsman name brand through the years and they always seem to fail or break shortly after the warranty period is up and plenty during that period as well. I am never contacted to renew my warranties as promised at purchase time and when they fail during warranty period, there tends to be an argument every time to have the warranty item repaired under the warranty through Sears. It seems they want our money without wanting to help repair their faulty equipment.

I would like the opportunities to have my items repaired without worry of headache or frustration of being told it's never covered or time has run out and I didn't renew even if I am willing and was willing to renew if offered or contacted. I just want Sears to do right by myself and every other customer they mistreat after money has been exchanged for goods or services. I have had so many problems with the service department staff and feel that since I've spent my hard earned dollars within Sears, they should treat myself as a valued customer with a garage full of Craftsman products bought through the years, after growing up trusting the Craftsman name brand.

Doors have serious rust around the handles. Sears came and said that they would sell us new doors for $300.00 per door. I will never buy anything from Sears again. I have other issues with Sears, as well.

Their website is not helpful unless I wish to buy something new. Every time I call to order parts no one answers. I leave a message. I am told someone will call me back in 60 minutes. I do not get a call back ever! I spend thousands of dollars on items and when I need a $50 part no one will help! I will be telling everyone I know: please never spend a dime at Sears again.

My mother-in-law bought 2 hearing aids in April 2010, and the batteries don't last the whole day. We were dealing with Sears in Neptune, NJ, and we had nothing but problems. I went back to have them fixed and bought batteries from the drug store. They still did not last one whole day. I am frustrated, because my mom can't hear. Please contact me with some answers. Thank you.

What didn't happen? We purchased a whole kitchen of brand new appliances: fridge, microwave, stove, dishwasher, then washer, dryer, garage door opener, and lawn tractor. The products haven't even been used a year yet and already, the washer has been fixed twice, the dryer once, the garage door opener twice and the lawn tractor twice, I'm done!

Nobody knows what they are doing. The appliances are a piece of garbage. We thought that we were buying good products, but apparently not! The amount of money that we spent on repairs could have already gotten another brand of appliances for the whole house! The service is horrible, they haven't been used for a year yet. There is no reason this should be happening! I hope there is something that can be done! All the repairs have been the product, not error on our part! Then, they aren't fixed even when they leave! I'll never go to Sears again!

My complaint is about their layaway policy, it does not fit all customers' form of income, especially for those that are only on a monthly income. Sears Corporation is limiting the value of profits as well as customers.

I purchased a brand new Kenmore 12,000 BTU window unit air conditioner. The box was missing the installation kit, which, according to several complaints, seem to be common. No problem. However, neither Sears nor Kmart (affiliate of Sears) sells this kit in store, which, considering the many complaints they have had with Kenmore not including the kits, you would think that they would. You have to order the parts and they are expensive--$8 for one bracket. I had to go to Lowe's to get the parts. Even though they do not carry Kenmore, they have the parts. Lesson learned--shop at Lowe's. No wonder Sears and Kmart are struggling. The customer Service stinks. After speaking to someone at the store about the complaints, his remarks were, "Well, only the people who have problems are going to complain." Thanks, Einstein, for that wise piece of knowledge.

In beginning of June 2010, I contacted Sears for an estimate to how much it costs to install an Air Conditioner (AC) for my mobile home, which is only 3 years old. The sales guy came, looked around, and gave me a price. I agreed and signed a contract. Well, it took a week before they called to arrange for a professional installer/tech to come and look at my home to tell what he will do. The guy came, looked, and rudely left, and Sears had not called for nearly another week to say they need to send another guy to look at my home.

Well, the next technician was more friendly, and I asked him whether he can do the job. He said he can. Well, another week later, Sears called and told me they can't do the job. Say what?! After one whole month, they told me they can't do the job! What a bunch of lazy bums! My home is new and there was nothing wrong. A whole month was wasted for nothing with Sears! I recommend to everyone never to do business with Sears when it comes to any home work what so ever. They're stupid and lazy! I had to dig out my old window AC unit to cool my home. I thought I can get the new AC installed before summer. Instead, summer came, forcing me to put up the old AC. Sears wasted my time.

I purchased a Granite counter top for my kitchen. The completion date was 11/12/09. I had called Mike ** many, many times prior to installation on 11/12/09, with response that Corporate was deciding on issues with installation. The time period for this was 6-8 weeks which seemed long. Mike ** came to give me a bid which was $5,354.00. The first situation involved Electrical GFI outlets that I felt that I was charged for and did not get due to the fact that they could not be installed to start with.

The cost of the Granite counter top was $5,354.00, which according to my tabulations was about $160.00 a square foot. When I figured the cost for each square foot, I was stunned. This calculation was done a little late and I wanted Sears to do it because of all my experience with Sears and getting the best. After Granite installed, I ask Mike** to give me a ball park figure for doing a back splash if I decided to do one. His answer was $700.00. I told him if it would cost approx. $700.00, I would go ahead and do it ask him for a real bid. He said he would work on this.

On 12/29/09, I called Rick **. Rick on vacation, spoke to Danny **. Danny said will FU with Rick when he gets off vacation and he personally call me on 1/5/10. On 1/5/10, Rick ** called and said that he did not remember the situation. He said will look into it and call me back in 20 minutes.

On 1/17/10, still no call from Rick, Danny or Mike. On 1/20/10, I called both Rick and Mike, left both a message to call me. On 1/25/10, still no call from either. I called Rick. He said he will get measurements from Mike and get someone other than Sears to do the Backsplash. They will cut out Sears completely. Also, he said that if Sears does not do the job, they will still install the GFI's.

On 1/26/10, a man named Daniel told me that Rick had ask him to call me and see if he could do the Backsplash. On 1/29/10, I called Daniel and he came by to discuss job. After several calls to Daniel, messages left without response. On 2/19/10, Daniel gave bid which I researched and decided to not go with him and to go with Lowe's.

On 3/19/10, I called Rick ** again about the GFI's. I left him a message. On 3/29/10, I called Rick. He was not in office. I called a 2nd time and he answered. He assured me that the final paperwork had no charge for GFI's. I questioned him as to why it was on my paperwork. He said that the customer does not get the final copy with the final charges. This seemed very strange to me. He did say that with all of the problems that I had that he would send me a $100.00 gift card. He said he will send me an e-mail confirming the gift card and it will be mailed.

As of 5/11/10, I have not heard from Rick, no e-mail and no gift card. I sent an e-mail to Rick with a copy to Daren ** (District General Manager). I got a return call that Rick was out of the office and for me call back in the morning. On 5/12/10, I called Rick as requested. No answer. I left message. As of 5/14/10, still no call from Rick.

Situation regarding Sink Leak: On 6/7/10, I called Rick ** and told him that my sink (new recessed sink installed with new Granite Top) had overflowed. I told him that I did not see how that happened since it should have flowed into other sink when it reached that level. I told him that my Wooden Parquet Floor was damaged that many pieces had buckled up and that I had applied concrete blocks, probably 1,000 pounds of blocks to floor. I kept these blocks on the floor for 1 week, stumbling and scrapping my toes all the while. He said he will have someone come by to seal the sink. He would also get someone to come and look at the wood floor.

On 6/9/10, I got 3 calls from Craftsman and 1 call from Rick stating that they would come in to seal the sink on Friday the 11th of June. I was not at home to get these 3 calls but I did call Rick on 6/10/10. He said they could do 6/11 between 1pm and 5pm. I ask him if I was to call them and let them know that the time was okay and that I would arrange to be home. He told me that he would call them. On 6/11/10, I waited and waited. No one showed up. On 6/14/10, I called Maria and or Laura at Craftsman and ask if Rick had called them to tell them it was okay to come 6/11 as requested. They said Rick had never called them. Sink repaid on 6/16/10 as was scheduled by me.

By 6/22/10, still no call from Rick. I left him a lengthy message that I was upset that there has been such lack of concern on his or Sears' part regarding all of the lack of return calls and lack of coordination. Mostly, there was lack of his concern for client satisfaction. I have never had to go to such lengths to get a job done and then when there are problems, no concern.

I am truly dissatisfied with the service provided especially since I paid such exorbitant expense. Everyone tells me that I was robbed and taken advantage of. The sink repair man saw the damage done by the leak to the floor. Even though the tile is somewhat down, it is not sealed and never will be even after I went through all of the inconvenience of placing all of the weight on it. I want this floor to be replaced with a new floor. I would appreciate a quick response to this issue or I will take it further. Thanks from a dissatisfied customer and long time customer.

I went to Sears store to fill out a job application on the kiosk. I drove all the way to the store to do this. When I got there, after searching for the kiosk I was told that there wasn't one in the store for me to use to fill out a job application; however, the store was very clean, and I did get a lot of help from the employees who worked at Sears. I ended up buying my son an inexpensive polo shirt. I loved the way the store was set up, so overall I really enjoyed my shopping experience, just wish I could have filled out a job application. Special thanks to the young lady at the counter, Antonette. Her attitude was pleasant and she was very eager to please her customers.

I had them come out to clean carpets and they left stains all over the carpets after charging extra for this new stain deep clean. They left every room full of bugs. I had to go back in and do a lot of extra cleaning after they were done. We were charged $250.00 even after they could not get the stains out. That $250.00 was a lot for us during moving and now we are strapped for money until we get paid. It would be okay if they did a good job. The customer service blamed the whole issue on us. They were not willing to talk to us about it and only offered us the chance to have them back out to work on the stains more.

I was a Sears customer for over 20 years. I purchased tools, appliances, clothing and almost everything from Sears. However, my two bad experiences caused me to stop spending another penny at Sears. The watch stopped working after two weeks. Sears refused to take it back because I hadn't my receipt although I paid with my debit card. I also bought a bottle of Usher cologne in a dark bottle and after a week, it wasn't spraying therefore I opened it only to find out that it was empty. Has Sears sold me the sample that everyone used or did they put the empty sample in the locked case? Either way, I feel robbed. I will never spend another penny at the mighty Sears. They believe they are too high and mighty to respond to a small customer. My friends, relatives and me will never deal with Sears in the future.

I clean homes and my client owns a Save your money. This is the worst vacuum going. It is so hard to handle, very heavy, does not fit under beds. You are constantly taking it apart to change the attachments to fit the hose. It is very difficult to change the attachments. The floor attachments are four inches max (wide). The weight is the concern. I am thinking of quitting this client just because of the cumbersome vacuum. This vacuum literally sucks. Not in a good way. Warning save your money.

I had questions about Sears big sale on May 22, 2010. When I went to the Sears website to order, I couldn't find the products published/pictured in the Sears newspaper ad, so I opened the Sears chat and spoke to Adam **.

I have my scanned copy of the ad which shows the two appliances I called about. What a total waste of time it was. Customer service is everything. I'll go somewhere else to shop. I can only get one of the two items Sears publicly advertised unless I pay an additional $130. Adam ** couldn't find the dishwasher on the Sears website; I had to direct him to it. How convenient when you don't want the public to know you aren't "really" selling it. The customer service person hung up on me before I was able to ask about ordering the range only. After this, I'll never order anything from Sears again.

Sears is charging a special tax over and above the 8.375 sales tax. When I contacted the store, they told me that every store charges this tax for clothing. I have never heard of this. I bought clothes in Macy's and was not charged an additional tax. I believe this to be criminal. There are no signs in the store telling shoppers that there is an additional tax on clothing nor do they tell you when you pay for merchandise. Is this legal? I believe not. Please let me know.

I have a cordless Kenmore Electric Tea Kettle that keeps turning itself on. This is a fire hazard, and when I contacted customer service about a refund, they tell me I'm out of refund date. It was a Christmas gift that cost almost $80. It came with no booklet, and when I tried to get one for it, they kept referring me to the sewing department, who had no clue what I was talking about, so I can't even see what kind of warranty it's supposed to have. I do not care to have a replacement. I want a refund.

On May 9th, my vehicle was stolen. I went to customer service to see if security can pull the incident off the cameras. I got no help. I asked to speak to a manager, no one came out. I left my number and no one called me back. It's not about my vehicle being stolen, more about the disrespect to me and my family. I will continue to shop at Sears. I just feel in need more compassion and consideration for me and my family. I feel that security was somewhat responsible for my mishap, because the camera systems failed to capture the incident and perhaps there need to be an audit and calibration on their security video systems. Thank you for your concern and I'd appreciate some gift cards for my children for the upcoming holidays.

I went into the store to order a toolbox that was in Sears' catalog (America's Tool headquarters page 14). The combo for was on sale for $5,499.98 (Item #'s 009-82446N and 009-82460N). The sales associate (Wendall) tried to order the items but could not get the items to come up to the right price. He called his 800# for help. After about an hour, we were told that on page 110, allowed them the right to retract any advertised price. There was no correction made to this until I was present and wanted to purchase it. I have been advised that it has been noted and corrected now but I should still be able to purchase the item at the price advertised as I was present on April 25, 2010 to purchase the item. There was no posting at the store and/or on the internet.

The sales associate, Wendall, and the assistant sales manager, Lilly, both found no notations that that was an advertising error. They have discovered a couple of problems with this advertisement. The combo had no SKU# and they said that they have never had a combo special for these 2 items. I can understand mistakes being made in advertising but it seems that they like to claim a general out on any advertisement by the general clause that they are quoting. There was not correction posted at the store or the internet.

They still have the catalogs out in their departments. They were quick to offer a 10% discount for their error. It does not seem legal that they can use such poor business practices and try to use this advertising as a bait and switch tactic. When I spoke to the store manager, it was almost like a joke and something that he was use to occurring. I obviously want them to sell me the toolbox combo at the price advertised. Please advice as to what can be done to get this type of practices stopped. Thanks!

I purchased a front loading washing on May 6, 2009. The dryer broke in the first week. They gave me a new one. On March 28, 2010, the washer gave me a F70 message. I called the repair number and they told me to call on Monday and have the problem moved to a priority as there were clothes locked in the washer.

I called on Monday, March 29, 2010 and was told that the parts were being ordered and were being shipped via UPS to me. I was to call them when the parts arrived, so they could send out a repairman. The parts arrived on Thursday, April 1, 2010. I called the repair number and was transferred to Customer Solutions. I was told that the earliest date that a repairman would be there was April 6, 2010 (my original appointment date that had been set on March 29) despite the fact that I had been told that a repairman would be sent out immediately once the part was received. The reason that I was given for the April 6, date was that was the first day the serviceman who repaired my type of washer would be in the area.

When the repairman arrived on April 6, he told me that that was not true. There were other repairmen in the area. The repairman installed the two parts that had been ordered but the washer would still not work. At that time, he determined with the assistance of his support group that the door lock was now the problem. I asked if I could pick the part up to speed the repair time along. He gave me the part number and the supply firm from which the part would be ordered and their phone number. He told me that he would be back on Thursday, April 8 to install the part. When I called the supply company on Wednesday, April 7, they could not find the order from Sears for the part without the store Sears account number.

So, I called the Customer Solutions group with Sears. They told me that the part was not being ordered locally and that the order was pending. I asked to have the part expedited. At that time, they told me that my service date would be Tuesday, April 12. I was told that someone would call me back with the shipping information when the order was filled. No one called me back. I called again on Friday, April 9 and was told that the part had been shipped and would arrive in 5 to 7 days. No expediting had been done on the part. The part arrived on Tuesday morning April 12. The serviceman didn't arrive until 5:30 PM and when he installed the door lock, the washer would still not work. He then told me that he would need to order an control panel board now. He left. I called Customer Solutions at that time.

I was told that I would have to call back in the morning on April 13. I did call back and was then told that the part was back ordered from the manufacturer until April 23 with no set service date yet established. If history holds true, I will not have a serviceman out here until April 27. That will be one month from the time we reported the appliance was broken. The disturbing fact is that no one is the Sears Customer Solutions organization feels that there is anything wrong with that level of service. I wish I had never bought the appliances from Sears. I will never buy another appliance from Sears, and I will make certain that everyone that I know learns about the problems we have had trying to get our washer repaired. Sears used to have an excellent service organization. What happened? Multiple trips to commercial laundries to have clothes laundered and trips to friends to wash loads of clothing.

In 2009, I bought $6500 of new energy saving appliances and was supposed to be able to take a tax credit for energy saving appliances. I went to the tax accountant and found out the Kenmore brand is not energy efficient appliance even though it had the sticker. The sticker was bogus. No tax credit was available for Kenmore appliances and there were no savings on the energy saving on the appliances.

Bought for trim. It was nothing but trouble. Would not keep running from day one. Still sits unused cause it would never keep running just loss of buying it and not being able to use it.

I bought a Kenmore Elite Oasis dryer 1 1/2 yrs ago. It does not work. There is an electrical malfunction and needs to be replaced. This seems to be a fault of the Kenmore dryers. It will cost me over $250 to replace this item. Kenmore needs to stand by their items and not pass their poor product onto the consumer. I called and got nowhere.

Eventually, they said to contact the corporate offices but no phone number was to be found or given. They are apparently washing their hands of any resolution and I am washing my hands of their product. There will be no more Kenmore products in my house...ever. I do not run my business like they do and I do not wish to support a company that will not stand by their product!

Purchased 52'television on 1/10/10. Never worked at all. After speaking to two people at the 1-800-4-my-home, TV was replaced on 02/07/10. Second TV immediately started experiencing surging volume within the first hour of use. Talked to several people over the course of the past six weeks. Service Tech tried to repair to no avail. Every time I have called with the exception of the last call, I have been giving instructions to do something with the promise of a call back from the person to discuss the results of the suggestions that were recommended.

Not one person fulfilled their promise to call back which in turn necessitated another call from myself which started the process all over again. I asked for a full refund and a chance to offer my business to another retail outlet. That of course was not a viable option to whomever I was speaking with at the time. To date, I have a malfunctioning 52" television that has a volume surge issue. The only way to bring the volume down once it surges to 100% is to unplug the set and reboot which returns the remote control as well as the set controls so that they function and the volume can be reduced to an acceptable level. To date, I have invested approximately 8 hours of my time attempting to resolve this issue, not counting the stay at home time waiting for the repair technician to narrow the 4-5 hour window that they communicate when setting up a repair appointment.

Sears truly has a process issue that they seem not to really want to address because this is not my first frustrating experience with them. It is very unfortunate because the company will never enjoy a high level of financial success with such a lack of concern for customer satisfaction. The TV was part of a $8,000 purchase night at my local Sears store. I wish I could return everything I purchased that evening, Refrigerator, Range,Dishwasher, Microwave,Washer,Dryer, Blu-Ray DVD Player and of course the "Samsung 52" LCD Television". did I mention that I purchased 3-year extended maintenance warrenty with each purchase. Fat lot of good that $1,000 has done for me.

I bought a Kenmore 300 from Sears and it started leaking water everywhere. It was about one year old and of course the warranty had just expired. So, I found what was leaking, the pump. If you could call it a pump. A very cheap hunk of plastic with a rubber wheel inside. You can not even take it apart to clean it out or even try to fix it because it is a glue together disposable piece of junk. So I took it in to Sears to get a replacement part. They wouldn't even bother to try and locate the part because I had taken it off myself and not one of there service guys.

I told them I just want to buy another pump. I know that they have to know these pumps part number by heart as many as they had to have replaced. But they told me that they couldn't help me. And now that I had disassembled the washer, they said that there was nothing more that they could do for me unless I wanted to buy a new washer. From them? I do not think so!

I am writing directly because I have a problem with a Sears' product and the company customer service or lack thereof. With any problem, good companies fix mistakes but great companies learn from them. I hope while helping me, their company can learn from its mistakes. My family has always revered Sears for both the quality and attitude of its sales staff. From my grandparents down to my children, Sears has been the company we turn to and recommended to others. That came to an abrupt halt when we had a dose of reality over a recent purchase. Forget Lowe's or Home Depot, or so I thought!

Let me begin by saying the store policy of a 90-day warranty is acceptable but not on out of season purchases. There it is, terribly unrealistic. Example: They sell lawn mowers starting in February without a single blade of grass visible to ensure that the mower works. By late May, when the grass is ready, you are past 90 days should there be a problem. The same applies to their snow throwers being sold in September and October, without so much as a flake of snow being available to again test the performance. There needs to be a different type warranty or they need to sell in season. If I purchased a pool in December, I wouldn't be expected to set it up to make sure it had no leak until a reasonable time. Do you see my point here?

In October, I went to the Sears store located on Route 22 E in Watchung, New Jersey with my sister to purchase a snow thrower for her use. My sister is 64 years old and has numerous medical conditions, foremost being heart problems. She lives on a limited budget and wanted a good quality product with an equally good quality store to back her purchase. I choose Sears over Lowe's and Home Depot, but I was so very wrong. She made her purchase and included an extended warranty with that sale.

New Jersey had no real snow accumulation until February, when we were first hit with about 5 inches of snow. We prime the snow thrower according to manufacturer directions and start it up only to have it go nowhere. We called the store and were told by a member of the sales staff that the 90-day store warranty has expired and there is nothing they can do to help. We then contacted the store manager, Lance, who promised that he will give our problem his personnel attention and he will call us back later that day. He never said later what day and so we are still waiting for him to answer any of our numerous calls back to him. He is always unavailable for our calls.

We contacted the customer service 800 number and we were told that the only repair person available must come from South Jersey, to look at our snow thrower. He would not be available for some time. We again have a snow storm that adds to the previous accumulation of snow. Now in addition to the price of the snow thrower and the price of the extended warranty, my sister must now pay someone to clean her walk and driveway yet again (80 dollars each time).

Finally, the Sears' repair person arrived and after examining the never-used snow thrower announced that in his, "professional opinion, this is definitely a manufacture based problem". It will cost over $200 in labor plus another $180 in parts. Can you imagine if she didn't have the extended coverage? He suggested, the Sears' repairman, that she contact the store and request a new snow thrower as he cannot guaranty when parts will be available, when he can come back to make repairs and perhaps most importantly, if this particular snow thrower will have additional problems. "It's a lemon, bottom line".

Were it a car, the new car lemon law would have protected me but here I expected Sears to stand up and admit responsibility and do the right thing and not cause additional hardship and stress. Again, I was wrong. We again contacted the store and heard the same thing: 90 days has gone by, etc. We called customer service and heard pretty much the same story. We asked for the corporate number and after being transferred around, we were finally told there is no number or address available. We went online and find both. We contacted someone in the holding office in Illinois, who gets us on the customer service express Blue Ribbon line. We were assigned a case worker and case number **. Sounds good so far right? Or so we thought too. We told Ms. Andrea ** our frustrating story.

We explained that we do not want a repaired snow thrower as we then could have just purchased a used one to start with. We explained about how the out of season warranty is unfair to the consumer. We told her about the store manager never returning our calls. We told her what the Sears' repairman said about it being a manufacturer's defect, the length of time involved for the repair, the pending blizzard. She could not have cared any less about anything. Finally, after our perseverance in the matter, she said she has approved us to select another snow thrower from the store and it will be delivered to my sister's door and the broken one picked up. Sounds like a plan, right? Wrong! I live about an hour or so from my sister but I drove down and we went back to the original store. Guess what? Only lawnmowers available now! We contacted six other stores, same story.

We called our case worker Andrea back. She seemed quite aware that the stores no longer carry any snow throwing equipment. She offered us to go online and select a snow thrower. Okay, we did that. Each time we offer a model number of an equal value, she says "it is out of stock and no one knows when it will be available". Is that a game being played out? She cannot tell us what any model is available. We went through a list of models, all met a similar fate in availability. We asked again for a complete refund only to have the 90-day warranty repeated for what seems like the millionth time. Ms. Andrea offers a $25 gift card for all our trouble and makes no less than six calls by herself and other people to see if we received it. More concern over a $25 gift card than our original problem it would seem. My sister has laid out more than $25 for snow removal that she shouldn't had have to pay for if her snow thrower had worked.

New Jersey is hit by a blizzard and we have about a foot or so of new snow and no working snow thrower. This time, it cost $125 for the shoveling. The repairman returned the next month and repaired the snow thrower. Of course, now that the snow has melted, we cannot see if it works or has additional problems. Ms. Andrea said very sweetly, "you are still approved for a new snow thrower, you must just give me a model number and I will check if it is in stock". We are at a stale mate it seems. By September or October, when Sears will again be selling snow throwers, she will probably say that window of opportunity has closed.

The new waiting game brought to you by Sears. Had we made the purchase in Lowe's or Home Depot, we could have returned it no problem and gotten a refund but not with Sears as my neighbor is quick to point out. They no longer use Sears either. I am very interested in their take on this. Having heard our story, would you purchase anything Sears again? This entire purchase has left my sister very stressed and upset, as you can well imagine. It was a costly financial purchase that resulted in disaster and continues. We have written to local news stations in NYC and newspapers in an attempt to protect future consumers from our experience. After seeing the new TV show, Undercover Boss, I would suggest you take that role on and maybe start with Watchung, NJ and Mr. Lance himself. This is why even mighty stores like Sears and K-Mart will continue to fall.

I may be just one family but one plus one plus one plus one equals a lot of consumers. It's a domino effect set in motion. And yes, we did receive the very generous $25 gift card to relieve everyone at Sears' concern at this time. We will call Ms. Andrea in September but do not hold any hope of ever seeing a new snow thrower due to her efforts or for that matter, anyone at Sears. After all, it's just a game with them but not for us as consumers. Thank you for your time in reading this and your response is anticipated.

I purchased a Kenmore dryer from them on 6/27/2009. About a month later, it stopped drying. They gave me a 90-day warranty and I know that the warranty is over. But a Kenmore dryer should not give out that fast. I had one of Sears technician to come out and check it for me so I could put it on contract with them--because I have washer on contract with them. But the Sears technician would not fix it because he looked at it and said that he could not fix it because someone tried to jump in the wires. It's fire hazardous--he would not fix it because it had been tampered with. If they had told me it was refurbished, I would not have bought it. I know that I cannot get my money back but I can try to stop them from selling hazardous products to other people like me.

I purchased a Samsung 32" TV from sears for $599.99. It broke after 1 year and 10 days of purchase. The repair is approximately $260.00, and I was told it could 3-4 months. After many calls with no help, I talked with the store manager; he was not much help, gave me wrong information, and had no sense of customer service. After many calls, Sears agreed to pay for half of the cost of the part up to $100.00, but I had to pay all of it in advance and wait for a reimbursement check. After the struggle just to get that help, I was not confident Sears would honor the agreement. I will never shop at Sears again. In the last 3 years, I have purchased a washer, dryer, stove, and 2 refers. So far the washer, dryer, and stove broke and resulted in costly repairs. Sears has taken my hard earned cash and sold me less than reliable products, and no customer service.

We have consistently purchased Sears appliances since 1960 because of their reliability and performance. However, things seemed to have changed.

1) The plastic flame control knobs on our Kenmore Elite 5 burner drop in gas stove will melt when the two front burners are used (unless removed).

2) Our Whirlpool two oven (top self cleaning) wall unit (Mod RBD245) does not reach the temperatures selected on the electronic panel(as attested to by our aftermarket thermometer) making cooking food just guess work.(both units are 5 years old, installed new)

3)We recently purchased a new Kenmore freezer (Mod WB 94751596) and had to return it because it was too noisy, wouldn't cool to the temperature selected, and frosted up although a self defrost model. It was returned and replaced with a new same model unit. Although quieter, it also accrues more than normal frost on the food diminishing the taste and benefits of quick freezing.

What gives here? Do we need to find a different provider of appliances? Very unsatisfactory products in my view!

The following week, I went back to Sears, to find that they had raised their price to $800. I told the salesperson that the machine was online for $649.99, and free shipping. He contacted his manager, and she said no deal. Their price was $649.99 plus $150 for shipping. When I explained shipping was free, they said they were losing money on the deal, and that would not happen. I said I don't think you would have the item on sale for $649.99, if they were going to lose money. So, I decided to order online. Nordic Track had taken the treadmill off their website, telling me they had sold them all. It was very convenient. They suddenly changed the price for Sears, as the salesman said, they would, and now, when I call, suddenly they are sold out.

This number calls starting at 8:00 AM, and goes on even at night. This is just too much. These people are just rude.

I received another phone call regarding insurance coverage for unpaid balance. I have declined this insurance on numerous occasions. This time, the young lady asked me for my place of birth. I informed her "Germany". She then wanted to sell me this insurance. I told her that it will not be needed since I have over many years always paid my balance in full and on time. Many months paying more when going on holiday and therefore I would carry a credit balance for several months. It seems that I have nevertheless paid for this insurance for a total of $4.80.

I want my money back. I realize that I should have noticed before today but I didn't. I am mad. This is a most devious deception on the part of the operator. First, asking me my birthplace and using that information to say that I have bought this coverage. I have been [Sears] customer since 1994, bought several fridge, stove, washer and dryer and always paid the balance in full at the end of the month the merchandise was bought.

Should this matter not be resolved to my convenience, I will terminate my account with Sears. I am furious to have been deceived by this operator. Sears should only have business deals with reputable companies. Please feel free to use this information any which way you please.

I was given a delivery and set up date for a machine at the store. 2 days later, Sears called me to tell me that they don't have that date and they changed it. One day for delivery and another for set up. 3 days later, I got a call to confirm the date and I am told that the delivery and set up will be done the same time! They just delivered it and I was called that the set up is on the next day. I keep getting misinformation from this company from managers no less! I have re-scheduled appointments because of their mistake after mistake! I will never use this company again. All they know how to say on the phone is I understand and that they are sorry.

I responded to a Sears advertisement, and the salesman suggested a slightly better model, approximately $250-$300 higher amount, with approximately a $300 stand, a better quality TV. At about 11 months, the main lamp had to be replaced, still under warranty. The second lamp went out after 13 months and I was so disgusted I did not plan to replace, a third lamp at a cost of $250. With family help, I found one on eBay for about $130, so I ordered it.

After less than six weeks, the lamp is not working. I do not want to replace it by a fourth lamp and additional cost. It seems like I am stuck since I did not buy the maintenance plan. I never thought that Sears would sell me an inferior product and Toshiba does not stand behind their products. I will once again check with Sears if there has been a recall on this TV model and other Toshiba models that use this particular lamp.

When I visited the store after the second lamp went out, in the TV department, the salesperson told me that anything could have gone wrong with my TV. It may even have been the last one made that day. The Toshiba TV was purchased in 2008, and uses E-Toshiba Y67 Lamp, replacement for Y-66.

I purchased a code reader from the Sears store in Columbus, IN and was told they would call me when it came in. I came home and put the receipt up and never thought anymore about it until I was cleaning up my change bowl and seen the receipt still in the bowl on top of the desk. I thought I would see what happened to my order, and to my surprise, they said I had picked it up 8 days later, that I had used my receipt to get it.

That is a lie and they said it couldn't be. Well, I am here to tell you I never picked it up and no one in my family did either. So guess what, I am out $53.49 and they have it all. They said there is nothing they can do about it. So everyone out there needs to quit using this thief of a company. Someone has stolen my money and my product apparently and no one is doing anything about it. Do not use Sears and this now includes Kmart.

December 13th of 2009, I ordered a bed in a bag for a Christmas present. I ordered 2 more items which I received. But the third item, I didn't get. I called twice before Christmas. I was told that I would possibly receive the shipment before that day. I never received my package. I called after Christmas. I was told it will arrived in the next few days. Never came. Since then I have cancelled the order in Jan. I was told to wait 5-10 business days. I called two weeks later and I was told it was sent to the wrong department and it would take 5-10 more business days again. It is now Feb. I have not received anything. I called and was either hung up on or disconnected.

I have since called back again and now it is being investigated. I would really like my money back so I can get this gift at another store. I am really disappointed being that I have bought my appliances from them. I don't think I will do anymore business with them. It was a Christmas present for my grand daughter. I work very hard to make her and her brother Christmas special being that their mother passed away and I am now the mother of my grandchildren. I still want to find this gift for her and soon.So it is an inconvenience because now I have to go out and find this gift again. Not good!

I too was pursued for the extended warranty after clearly not ordering it. I bought an HDTV during the "Black Friday" sale for my wife's Christmas present. Well, they called the house about a week later at 9:20 pm and I answered the phone. All they said was, "This is Sears," and, "may we speak to Rick or Tammy **?" I told my wife she could speak to them, unbeknownst to me they were calling about the TV I had bought her for Christmas. They asked, "How are you guys enjoying the new HDTV that Mr. ** just bought?"

Needless to say my wife was ecstatic, I was upset, and they didn't seem to care that they just blew my Christmas surprise. I got on the phone at that point and cussed the person a new one! I then called the "national customer care" number and they still didn't do anything about it either. I just bought another HDTV on 1/16 from Sears. I didn't like the picture quality and returned it. Now they are trying to charge me $173 restocking fee! I had the TV right at 1 week before I returned it and I am not paying for a TV that I don't have, the set is still in brand new condition. They are trying to get me to pay them for me not liking and returning the TV. Not!

Thought I would go back to Sears for old times sake but I think I have changed my mind. They are the same old sneaky, barely legal department store out there. I made a purchase on December 24 and when I got home I tried to take the survey. When I logged on to their "www" address a large screen came up with just space for an e-mail address. It was maybe five inches or more and 2 inches long.

I made the ** mistake of putting in my e-mail address thinking that there would be another screen. There wasn't, instead I got an instant message on my inbox saying that I had given "informed consent". I did not. From then on, I get junk e-mails and have not yet found out how to stop it. Dirty, sneaky, old Sears.

I placed an order on sears.com website on January 16th, 2010 and requested for in store pick up. I purchased from Sears because of my understanding that Sears had a great price, great customer service and great 110% price match policy. The item I purchased was a Samsung TV. After I purchased the TV, I realized that I just paid $1300 more than Frys in store/online price. I asked for a price match on the next day and called the sears customer service. The customer service was not only rude, but also told me that I should do my price match in the local store with the reason it being a lot faster. Taking his suggestion, I went to the closest Sears hardware store near my house where I should also pick up the TV that was scheduled to be at the store on January 21st, 2010. The manager, Tera, seemed to not be very knowledgeable about Sears's price match policy.

First, she told me that all internet prices have to be price matched online. I explained to her that the online customer service sent me there. Tera then called the Sears customer service and apparently received clarification that it could be done at the store. After waiting there 1.5 hour literally for her to study the store policy, and to do some research and confirm availability, she told me to come back on January 21st, 2010 when the TV is there. I was very disappointed with her answer especially since I had to stand for 1.5 hour in the store while being 8 months pregnant and having to carry a 2 year old in my arms as well. But, I did not have a choice but to come back. I asked Tera to write a note on the Frys ad what the price was on January 17th, 2010 and the fact that the item was available.

On January 22nd, 2010, I came back to the store. However, Tera was not there. Marvin was the store manager at the time. I was confident that there would not be a problem with the price match since I already had a note from Tera. After explaining the situation to Marvin, he wrote down on a piece of paper the sears customer service number and told me I should call that number. I was not only disappointed but also outraged by his response. And finally, he said that Tera should be available the next day at 4 pm. I went home empty handed.

How could Sears's employees have such poor training on their own store policy? Was there ever training at all? How could the sears.com customer service told me different reasons from the in store manager? This not the first time I had tried to price match. Approximately 1 week before, I asked Sears to price match Frys (This was at the Willowbrook store). And the manager told me straight out that they did not price match Frys. I asked for the reason why. He told me also they did not price match Wal-Mart. If that is the case, Sears need to put this on Sears Price Match Plus policy for accuracy. Sears price match policy made it sound like it was so easy to price match and very misleading to the customer. At this point, I am ready to cancel my order and write complaints to every complaint board available. Sears, please provide a better customer service and do not mislead the customers. I am highly disappointed and probably will not go back and will not recommend Sears again.

I placed an order on sears.com website on January 16th, 2010 and requested for in store pick up. I purchased from Sears because of my understanding that Sears had a great price, great customer service and great 110% price match policy. The item I purchased was a Samsung TV. After I purchased the TV, I realized that I just paid $1300 more than Fry's in store/online price. I asked for a price match on the next day and called the sears customer service. The customer service was not only rude, but also told me that I should do my price match in the local store with the reason it being a lot faster.

Taking his suggestion, I went to the closest Sears hardware store near my house where I should also pick up the TV that was scheduled to be at the store on January 21st, 2010. The manager, Tera, seemed to not be very knowledgeable about Sears price match policy. First, she told me that all internet prices have to be price matched online. I explained to her that the online customer service sent me there. Tera then called the Sears customer service and apparently received clarification that it could be done at the store.

After waiting there for one and a half hours, literally for her to study the store policy and to do some research and confirm availability, she told me to come back on January 21st, 2010 when the TV is there. I was very disappointed with her answer especially since I had to stand for one and a half hours in the store while being 8 months pregnant and having to carry a 2 year old in my arms as well. Still, I did not have a choice but to come back. I asked Tera to write a note of Fry's ad on what the price was on January 17th, 2010 and the fact that the item was available.

On January 22, 2010, I came back to the store. However, Tera was not there. Marvin was the store manager at the time. I was confident that there would not be a problem with the price match since I already had a note from Tera. After explaining the situation to Marvin, he wrote down on a piece of paper the Sears customer service number and told me I should call that number. I was not only disappointed but also outraged by his response. Finally, he said that Tera should be available the next day at 4 pm. I went home empty handed.

How could Sears's employees have such poor training on their own store policy? Was there ever training at all? How could the sears.com customer service told me different reasons from the in store manager? This was not the first time I had tried to price match. Approximately 1 week before, I asked Sears to price match Fry's (This was at the Willowbrook store). The manager told me straight out that they did not price match Fry's. I asked for the reason why and he told me they also did not price match Wal-Mart. If that is the case, Sears need to put this on Sears Price Match Plus policy for accuracy. Sears price match policy made it sound like it was so easy to price match and very misleading to the customer.

At this point, I am ready to cancel my order and write complaints to every complaint board available. Sears, please provide a better customer service and do not mislead the customers. I am highly disappointed and probably will not go back and will not recommend Sears again.

I bought a refrigerator, scheduled delivery for a Tuesday between 8-12. No one showed and no one called. The Sears store manager said the delivery people never picked up the item and that they should have called me. The delivery (I called above the 800 number) said the store did not have refrigerator there for them to pick up so they should have called me. I rescheduled delivery, the refrigerator was delivered with damaged handle. I called customer service and scheduled for service tech to come out and fix.

I waited between 8-12 on that day and no one called or showed up. I called to reschedule, they said that the service tech called me and I did not answer so they did not show up. On the rescheduled date, I waited for another 4 hours. I called 3 times in that 4 hours and was reassured that someone would be there before 12. No one showed or called so I called again after 12. They said that they are running late and will call me before coming out.

I tried to get a repair part for a Sears snow thrower I bought 7 years ago. Sears informed me the part is no longer available. The paint isn't even worn and I paid $1,000.00 for the thing. Am I to throw it in a dumpster and go buy a new one?

I purchased a heating and cooling unit in April/May 2009 I haven't received a bill or credit card from them yet. I have called the 803-739-7340 number (which was on my contract) numerous of times within the past year and no one has returned my call. On January 9th 2010 I called another number located in the phone book (877-207-6012) and was able to finally talk to someone. I explained to them I was concerned that I hadn't received a bill or credit card from Sears. They apologized and stated they had the wrong address in the system, and that they will send out a bill and credit card.

They also informed me that my bill needed to be paid in full in May or I would have to pay an additional $500.00. I explained to them that I was unable to pay anything on the bill because I didn't receive a bill. I also told them I tried numerous of times to contact someone from the number located on the contract but I received no response. The representative from Sears tried to contact CitiBank (Credit Company) to see if they could adjust the due date I needed to pay the bill in full. CitiBank said no and they were sorry for the inconvenience but my contract said the bill needed to be paid in 12 months. Again I explained to Sears and CitiBank that I could not make payments if I didn't have a valid phone number, account, and bill to pay them with. I also was not notified that I would have to pay an additional $500.00 if the bill was not paid off in May 2010. I am unsure why I would be charged $500.00 because on my contract it says No Interest for 12 months.

I purchased a Kenmore refrigerator model #79577312600, two swing doors and a pull-out freezer drawer. Shortly after the factory warranty ended 90 days or so, the freezer started to make noise then the controls went to a digital error and shut down. Sears came out, talked me into adding the extended warranty to my unit and billed me as a warranty service call. The repair didn't hold and I had to call them back a short few hours later. Upon the next guy coming in, I found the first guy had busted inner panel parts and duct taped then from the back side. Now less than a year and a half later, it's returning again.

This is clearly a product defect and no refrigerator should be this troublesome especially in the first 5 years. Additionally, I had purchased a camera from Sears, a pocket type digital camera and when at the counter, the salesperson asked would I like to purchase an extended warranty for this camera. At no point did she say the viewing screen was not covered! One day, while it was in my top pocket, I believe the heat got to it and the screen became damaged. I took it to Sears and got a flat no as to my warranty. Tell me, what remaining parts are covered that tend to go bad? The camera was 3 months old! Poor business practices for a chain that used to want your business.

We bought an electric throw on our debut card. It was ordered from Sears's computer as they were out of them in the store. We used our debit card and then got a email saying they we out of them and they would credit our card. They did not credit our card for the amount of $34.00. We went into the store and they said it was our problem with the bank. We got our statement yesterday and the amount was not credited. This really makes me angry at Sears. So now we will go back today and show them our bank receipt. I have many dealing with Sears and most of them are not good.

On 12/20/09 when my dryer (Kenmore) broke, I called and made an appointment for repair. Appointment was made for 1/2/10 between 8 am and 12 pm. On 1/2/10 no one showed, I called numerous times from 11:30 am and was told I was still scheduled. After 12 pm I called and asked to speak with supervisor 3 times. First time I was put on hold for 18 minutes and disconnected. Second time for 20 minutes and they transferred me to Terminex. Third time, after 15 minutes I was told no one was coming due to injury of technician. When I asked to speak with supervisor I was again put on hold and no one ever came back on. I have 2 weeks worth of clothes from 4 people in this house and have not been able to dry anything. I had to call another company who can't come until 1/4/10. Children are going back to college and have no clean clothes to take with them. The cost for new company is higher than it would have been for Sears who manufactures my dryer (Kenmore)!

First, let me say that the lady I finally ended up dealing with is apparently a manager at the delivery warehouse in McAllen, TX. And she is fantastic. She finally resolved my problem but it was too late to avoid the serious disappointment. I ordered a small upright freezer from Sears online on Dec. 14 to be delivered to my 98-year old dad in Brownsville, TX. They arranged a delivery date of Dec. 19th between 12:30 and 2:00 pm. The delivery people called him at 2:30, 5:30 and 8:30 pm saying that they were delayed and, of course, never showed up.

I was angry and tempted to cancel the order but Sears already had my money. And my dad really needed a freezer so I rescheduled for Dec. 23. This time, not only did they confirm the appointment the night before with him, I personally called the delivery number to confirm. I explained the frustration from the previous delivery date and was assured his freezer would be delivered as promised. They never showed up.

I started calling at 4:00 pm and after several hours and many telephone calls, I was told that the delivery would not be made that day. In fact, the item had accidentally been left off the truck. I repeatedly asked during these calls to speak to a supervisor and was put on eternal hold. I never spoke to a supervisor. I was ultimately given the number for the main supervisor of deliveries. It turned out to be the personal number for Ms. Pilar **. She took time out at her home to listen to me and try to make arrangements for a Christmas evening delivery. She was not successful, but did arrange for a Dec. 26 delivery. That delivery arrived two hours late, but we were kept informed of the delays and reassured that it would be forthcoming.

At 98, we are not sure my dad will be with us next Christmas. There are few things that a gentleman this age needs and wants so when there is a special item he wants, I try very hard to see that he has it. He waited patiently for two days, all day anticipating his Christmas present only to be deprived of that joy by Sears delivery people. I have emailed customer service who refuse to send a letter of apology to this gentleman. That was actually the only thing I asked of them. The telephone people were rude, uncaring, and absolutely determined that I would not speak to a supervisor, if they even have one. I will never purchase anything from Sears again.

I bought Kenmore appliances with a 12/31 delivery date. They were to arrive between 12:15 and 2:15 and came at 5:20, which ruined my New Year's Eve dinner. No one called about the delay. The new sales clerk did not order me a plug. When I went today to Sears, I was told I could not get a plug installed until after Tuesday! Five days! When a salesman called the toll free number, they said they could pick up the appliances. Why not send a salesman to Lowe's, get my cord, and come and install it? It is unacceptable. We all make mistakes. My complaint is your lack of fixing it within a timely fashion.

On December 14, 2009, I ordered the Disney Toy Story Sleeping Bag from Sears.com. The item was listed online as In Stock for Delivery. I was charged for the sleeping bag on December 16, and I received an email confirmation on the 19th that stated I should expect it to be delivered on December 23. The sleeping bag did not arrive on the 23rd or the 24th. I called customer service on the 26th. I was told that my order had been cancelled on the 20th. I questioned why it had been cancelled and was told that the item was no longer available. I asked why I had not received notification, and I was told that I should have been sent an email, but the Sears agent apologized and said they neglected to send one. I asked to speak to a manager.

While on hold, I checked Sears.com and found the item was still listed as In Stock for Delivery. I explained this to the manager. I also questioned why my account was charged for an item that was cancelled. She explained that it is Sears policy to charge for items as they are ordered, and that individual stores in local areas then fill the order. She stated the order was cancelled on the 20th and that it would take 3 to 5 business days from the 20th for my account to be reimbursed. Today is the 30th. I have yet to receive my reimbursement. It is very unfair for Sears to collect payment, cancel my order without notifying me, collect interest on my money, and perhaps the most aggravating, I checked online again today, and the Disney Toy Story Sleeping Bag is still listed as In Stock for Delivery.

I ordered a Honeywell Air Purifier on Sears.com on December 3rd, 2009. The web site stated that it was in stock and would be shipped on or before December 14th. It is now December 29th, 2009 and I have not received the product.The money was removed from my account on December 4th. It was a Christmas gift for my brother. I have called more than 6 times in the last week. The first time I called, the customer service told me that it was shipped and that I should be receiving it the next day. Needless to say, it never came.

The next 2 times that I called, the representative told me that they were sorry and it was shipped and she was taking off the shipping fee for the inconvenience. I called yesterday and the rep told me that it has not been shipped yet and the order is still processing. I told her that I was very frustrated and would like to cancel my order. I could have gone to the store and bought it by now. They told me that I could not cancel and that the manager was too busy to talk to me. I would have to wait another 48 hours until someone could call me back. I want my money returned and the order cancelled.

I checked 4 stores in my area and they all have the air purifier in stock! This website is fraudulent. I order online from other sites and always receive the product in 1 or 2 days.The total purchase was $170.14 . I have checked again before I wrote this e-mail and the order still has not been processed. I want the money returned to my account so I can go to the store and purchase the Christmas gift for my brother which is now 5 days late.

On Dec. 26th, 2009, I went to return or exchange a gift. I had no receipt. I knew I would have to take the sell price if I could not find the same in the right size. I wear a 1X and the pajamas were a Large and they had none. I asked if I could get a gift card and maybe find something at the Kmart. The item had been $30 and they said it was 60% off and it would be $12, but to get the gift card, they said it would only be $2.19. I took my gift back and walked out of the store very angry. I have talked to others and they said they got the same treatment. The woman did not get the manager to see if anything could be done. She did not even say she was sorry. She said that that was policy.

I own a Kenmore trash compactor purchased at Sears over 20 years ago. The "step on" to open drawer is broken needing replacement. The plate on the left inside the unit clearly states Model Number 1398581. Sears cannot identify this number; therefore I cannot order a replacement part. If I cannot replace the part, then all I can do is trash the trasher! I don't need a lawyer calling me. All I need is a replacement part.

I have purchased a Washer and Dryer at Sears on Nov 27, 2008 with their 1-year No Interest No Payment promotion. Every month, I received a bill from Sears saying minimum payment due is $0, and balance due at fixed (at my purchase price - about $1200). I wanted to pay off my balance at the end of no interest promotion period. I checked my last statement (November 2009). Still my minimum payment due was $0, so I postponed my payment till the next statement. When I received my December 2009 statement, I was shocked they charged me a huge interest (about $270). When I called Sears card customer service, they told me it is accrued interest for no interest period of 12 months. It doesn't make any sense for me. They charged me interest for no interest promotion period. I was never informed by Sears about their accrued interest policy. The major reason for my purchase at Sears was their promotion of 1 year free interest. Now, I feel like I've been cheated by them.

I came into the store to exchange a birthday gift. I found a watch that I wanted to exchange it for. The cashier would not give me credit for the gift since I did not have a receipt and I was not the purchaser. She insisted that I either have my daughter-in-law come into the store herself or have her I.D. At this point, I became annoyed and explained that it was a gift and I could not possibly ask her to come into the store and make the return. The salesgirl insisted that this was the policy and would not do the transaction.

On my way out of the store, I stopped by another cashier and asked to see the store manager. She asked why and when I explained what had just happened, she said that was not the company's policy and she would make the exchange for me. The only thing she needed was to see my I.D. I did not want to wait in a long line so I returned to the original salesgirl and explained to her that her information was incorrect and told her that I had spoken to someone who had been at the store for several years. She then agreed to take my I.D. and rang up the transaction and completed the sale. This was a very trying experience for me and I hope this does not happen to anyone else. I was extremely dissatisfied with the way I was treated.

I purchased a Samsung TV on December 19. I installed it. When the cable wire was plugged in, it caught on fire and burned my husband's hand. I was only offered a $10 discount after three trips to the store. I would have thought expected a huge discount. The manager told me to come back in after I had already been there and he would work with me for another TV. When I got there, I was given another TV at $10 off. I don't think this is satisfactory or any way to do business. I contacted other area stores and they would have given us free TV. What happened to your store? It used to be the best place for appliances and to be treated fairly. TV was returned. Husband has one burned finger. I was very upset at this incident. I have pictures of the TV and his hand. This should not have happened and when it did, we should have been treated better.