Sears Parts Direct

I ordered a small part (dryer circuit board) from Sears Parts Direct. I've still not received the part, although SPD said that I have because they have a UPS tracking number. The merchandise was allegedly left at my doorstep; a location frequently visited by solicitors. I asked Sears Parts Direct to provide evidence that I actually took the receipt of the product and of course, they couldn't. Nevertheless, they have charged my Sears credit card and I am paying interest on a merchandise that I never received. The sad aspect of the story is that we are only talking about a part costing less than $122. I'm certain that if we're to tell Sears that I had returned the product to them, they would demand proof other than some number. Of course, I can refuse to pay my Sears bill but then run the risk of having my credit rating damaged. I've tried talking with 5-6 different people and just keep getting bounced around.

I bought a piece online on 05/25/11. They charge my credit card on 05/27/11. They sent an e-mail on 06/04/11 that they discontinued the part and is no longer available for replacement. That they will return the money back to my account. It has been over 10 days and I don't have the money back from them. I am now without the part to fix my air and don't have the funds to go and buy it somewhere else. I just file a claim with my bank. I don't think is right for Sears to hold my money hostage. If they didn't have the part, they should have return my money right away. And at least have a person to speak to, not just have a supervisor saying that they have no way to reach that department when an operator transferred my call 5 minutes earlier. But once Frank the employee on that department answer, the call got disconnected. I no longer have the money to buy the part somewhere else and waiting should not be an option.

You will find the email they sent on June 4, 2011 below:

The item(s) ordered on 05/25/2011 for order # ** is (are) discontinued. There is no authorized substitution for the item(s) at this time. A credit will be issued in the original form of payment for the part, plus any applicable tax. Applicable shipping charges will also be refunded and will appear as a separate credit if the original payment method was by credit card. We apologize for any inconvenience.