Kmart

Delores of Marysville, CA August 14, 2009

this morning, I heard a loud crash on my deck, and found the glass top of a Martha Stewart Victorian patio table in a million pieces on the chairs and floor. There was no one near the table at the time, thank goodness, or I'm sure there would have been some injuries. (We'd just hosted a dinner a few days ago, and had 2 grandbabies in the chairs around the table.) I came on line to see what I could find regarding a replacement top for the table, and stumbled upon this website. The horror stories I've just read are astounding; I'd had no idea!!

All of the situations sound identical to what we experienced. After reading this, I would not want to replace the top, even if available, with anything from the Martha Stewart line. And, if K-Mart is not willing to provide any customer service or satisfaction even they know there are many problems existing with this furniture, certainly would not to purchase anything else from them either. Now my question is...is it only the Martha Stewart line of patio tables that are exploding, or have there been other companies with the same problem?

MARYELLENKLINE of LYNDHURST, NJ July 22, 2009

Today I was in the store to purchase a Rubbermaid set there were six of them on the self next to the sale sign when I arrived at the register I was told it was not the one on sale,, They left me waiting for 25 minutes while some one looked for, when the person caleld the back to see what was happening she didnt know what she was talking about she never looked for it.

michael of lockport, IL July 15, 2009

My "santa barbara collection" glass patio table I purchased from Kmat spontaneously shattered into thousdans of pieces.

Sherry of Virginia Beach, VA July 10, 2009

The Kmart at Kempsriver has so much potential, however, they choose to keep it very understaffed, and the structure itself is old and needs repair (ceiling tiles are brown and dirty, the huge vent by the registers is dirty and has dust swinging from it), the females bathroom has been renovated, however..., the last 3 times i've visited there and used the bathroom, only ONE light worked! The plants they have for sale outside are always dried up and in great need of water. Even the machines you slide you credit cards in for purchases are attached to the poles with rubber bands. Come on people, if Kmart can buy Sears, surely they can afford decent machinery and ceiling tiles!!! Please give cashiers more hours!!! Update the store!!! You will make up the money in volume by providing a better atmosphere!

robert of wappingerfalls n.y., NY June 30, 2009

wife bought patio table a martha stewart set with table and 6 chairs in2005 table top glass shatted in athousand little pieces lucky my 7 and 13 year old were not hurt i find it appauling u do not take this serious and give us another table or make kmart reimburse all the people with same promblem this is not our fault its manufacture till some one dies or gets serioualy hurt it will be on ur head

David of Dunwoody, GA June 29, 2009

We bought a Martha Stewart outdoor table/patio set from Kmart in the summer of 2002. My wife was in our living room when she heard an odd sound. Going outside she saw our table had exploded/shattered for no reason at all. There are no trees in our backyard, and we don't even use an umbrella in it. There was no ball or anything that could have struck the table. Glass was everywhere, and someone could have been seriously hurt.

BTW - The response from Kmart included the following "Once again, we apologize for the inconvenience you have experienced with XXX-EMPATHY-XXX." The Kmart where we purchased the product is closed.

Natasha of Kansas city , MO June 28, 2009

May 16,2009 I purchased a barnes & noble gift card from my local Kmart center. After several failed attemps of trying to use this gift card online and in the barnes & noble book store,I returned to Kmart. However, the cashier and the assistant manager refused to reissue another gift card or refund the gift card for cash.I then ended up leaving with the non-working gift card and my money wasted! The whole experience was horrible the cashier was very rude and unwilling to understand the situation. I can honestly say I will NEVER shop at KMart again!

Kevin of Loveland, CO June 26, 2009

At Kmart when I took the bike back they bought it back and they gave me a card with 96 and said to find a new one. Well the bike range in price from 159 to 259. I ended up re buying the broken bike because they wanted me to spend more money for bikes that are recalled. They had several that were on the re call list on the floor. I bought two bikes at Christmas and my daughters broke which is a Highland # k6587BA07J and my sons is a Howler # K6587BA07C. I found that they are both recalled. I am frustrated I called Kmart to talk to another manager and they were giving me the same thing that they would buy the bike back. I even told her that it was a recall. She wanted me to spend more money for another bike. Please help what am I supposed to do?

Debbie of Horseheads, NY June 23, 2009

I have made a complaint against this store before. I had a layaway in at the store, and when I took the layaway home; there were three shirts missing, and the shorts I had in layaway were exchanged for a different pair. I had a pair of Route 66 shorts in layaway, and they replaced them for a pair of wranglers; that would have been a way too big for my son. The fathers day shirt I had in layaway was no longer available, and the MLB baseball shirt I had in layaway had been exchanged for a cheaper version of the sleeveless shirt on the racks.

I would like you to please investigate them for this. I dealt with the same man every time I made my layaway, until I went to pick up the layaway today. There was a boy there who had never worked there before, and when I went back to the store to complain, he was leaving the parking lot as I pulled in walking.

The aggravation of losing articles I was not able to replace, and the thought that you pay the payments you are required to pay, and you can't trust them to give you what you pay for. The fact that this has happened to me twice now is making me very angry. They are replacing their employees with someone who doesn't even work there to get away with this. You can't tell me that the manager of the store doesn't recognize this. Someone absolutely was messing in my layaway.

Christine of Macomb, , MI June 23, 2009

I purchased the Santa Monica patio furniture set annd bar, on 2/22/2003. In Sept. 2008, I came home to find the glass table top had shattered and I had major glass shards to clean up. I had several big paper garbage bags full of the shattered glass. Luckily I only got a few minor cuts on my finger. K-Mart said the table was under warranty, but not the glass, and there was nothing they could do. K-Marts said,I would have to purchase a replacement top which costs upwards to 250.00 This certainly should not be at my expense since the glass table top obviously was defective. I was finding pieces of the glass shard for months.

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