Kmart

Carolyn of Greenacres, FL October 16, 2009

In early September 2009, I visited the Kmart at 1201 S. Dixie, Lantana, FL with a tea kettle I had purchased from the same store on January 24, 2009 for 14.99 plus tax. Although I am aware of the 90-day return policy, I thought that policy might be waived if the product turned out to be defective.

The tea kettle I am referring to is a Copco stainless steel product. After owning the product for about eight (8) months, I discovered water seeping onto my stove when I filled and used the kettle. After examining the bottom of the kettle, I discovered rusted spots where water was apparently leaking through -- as well as rust inside the kettle. I have owned other stainless steel products for many years and have never experienced such rapid deterioration, so I suspect the kettle's stainless steel to be of extraordinary low grade.

Although I retain my receipt, the Kmart store manager I spoke with insisted on adhering to the 90-day return policy, despite the evidence of the defects. Therefore, on September 23, 2009 I contacted the Kmart Customer Service website with the same issue. The response I received was primarily to repeat the 90-day return policy. I appreciate the Kmart/Sears return policy, which is reasonable under normal circumstances. However, I believe a responsible retailer would honor returns when there is evidence of a defect in a product they marketed. By the way, there was no warranty with the package.

Michele of Pequea, PA October 15, 2009

Augh! I HATE this store! I hate this store so much that I went out to my car after the episode this afternoon and screamed my lungs out! The Kmart ad that came out in Sunday's paper advertised A&H cat litter, 2 20# boxes for 13.00. When I went to get some there was none. I was dreading the walk up to the customer service, because the counter DOES NOT deserve the name! A voice kept telling me, "Keep on walking, just forget the litter." But, I thought that JUST MAYBE this time would be different, I WAS WRONG! (This is not my first experience with crap of this kind.) It should be simple, if there is no litter on the shelf, then they should offer a rain check, right? No where in anything I've ever read for Kmart says, "If you see something on sale here, better get here first to get the one thing we bait you in with, cause if you want a rain check you are royally screwed!"

I had to wait until the person in charge of that department was called, over the loudspeaker I hear, "Linda, to customer service please." This went on for several minutes. "Linda" never showed up. Finally, another associate came by and when the question was asked, "Where is Linda?", it was answered, "Oh, she won't answer your call if you call her "Linda" her name is "Lynn". Another five minutes of waiting while we looked for "Lynn". No answer. I was FUMING, but by now had a sort of sick sense curiousity over wether or not I was going to walk out of that store with a paper slip saying they would honor the sale price. After waiting another several minutes, I asked to speak to the manager. Imagine my insane impulse to laugh when they told me that the manager for the day was,...."Lynn".

I told both of the women at the counter that I did not understand why they could not just whip out the mighty pad and write me a rain check! And they both said that they needed the UPC numbers off of a box of litter in order to write it, due to the fact that "Lynn" had not entered them into the system. Today is Thursday, the sale began Sunday last. Why weren't the numbers entered on Sunday? They didn't think to actually WALK back to that department and look at the sticker on the shelf, wait, I forget, the stickers on the shelf are ALWAYS wrong! They wait and charge you the higher price once you've waited in line for 15 minutes and just want to get the heck out of the store! Anyway, Lynn doesn't do much of anything around the Kmart store in Willow Street, PA. Especially if you mistakenly call her "Linda". Oh, and hey, Kmart, you PAY these people to work for you, don't you? At this rate of paying employee's to sit on thier fanny's and do nothing, you probably WILL soon be out of business, and THANKS TO THAT! You are, by-the-way, bringing Sears DOWN! Here is one person who will NOT walk through those doors again, and will SPREAD THE WORD! Word of mouth, Kmart, WORD OF MOUTH!

EDITH of STATEN ISLAND , NY October 15, 2009

My problem was when I went shopping to Kmart store I trying to use a coupon that home fashions bedding or bath was because the coupon home fashions bedding or bath I took 2 comforter 2 bath twl some bodywash soap when I got ready to pay they told me I could not get 20.00 off my purchase I was not suoppes to purchase bodywash but I feel they were wrong because that was not print on the coupon

Jeff of Westminster, SC October 10, 2009

We went it to pick up a few items. While there my wife found some Halloween decorations that were all on display. The price above the display was 9.99. They were porch standers. This is how they were lined up...ghost, Mickey Mouse, ghost, pumpkin, Snoopy, ghost, Pumpkin then an Eeyore. All these items were on display under this sign. They were all standing on this display. My wife picked out the Eeyore, because, as the sign above it stated, it was supposed to be 9.99. Well, we go to check the price and it was saying 24.99. I asked to speak to a manager because the sign said 9.99. They sent Kathy. She walked over there with me, then said, "Oh those aren't on sale, just the pumpkin stander, and ghost stander are. A customer must have put that one in the wrong place." I showed her the others that were there and asked her what customer would take the time to mix up them?

They were all the same thing, except some were Disney Characters, BUT they were all being advertised as 9.99 based on that display. She said tough, she couldn't help me. SO, I went to the front and got the 1-800-kmart number. The girl up there told me that it wouldn't do me any good to call it. WELL, I called it and placed a complaint. They sent an email to the store for the store manager to respond to since he, his name is Eugene, was not at work that day. At 10:00 PM, the asst. manager Kathy calls me and tells me that she'll give me a 20% discount.

My thought on this is "Sorry, you display a price in the store you are obligated to sell the item to me for that price." In the midst of all this, she wakes up my son. I call back to the 1-800-kmart number to tell them that now not only an I ticked off about them falsely advertising an item BUT now she has called me at an ungodly hour and woke up my terminally ill child. They tell me that they will send another email, for only Eugene to open and respond to. He never called!

So today I call back to 1-800-kmart and tell them that I haven't received a call from him. They call the store to be informed that he is out til Monday. That's fine I tell them. They say they will call his line and leave him a personal voice mail, that we should hear back from him on Tuesday. I didn't even get the phone hung up good again, til 5 minutes later, guess who calls back!? Of course, Kathy. So, I tell her that I am NOT talking to her again, and I hang up on her and call 1-800-kmart back again. This Kathy lady isn't even letting the messages get to Eugene. She is intercepting them before he even gets a chance to get them. As of right now, they have sent a complaint on my behalf to the District Manager. As of right now I am NEVER shopping at Kmart again. This is utterly ridiculous.

Louis of Queensbury, NY October 2, 2009

For the past several months the cash register receipts are unreadable. They need new ribbons. Even though I get these feedback surveys I can't answer them most of the time because I can't read the receipt #.

tara of acworth, GA October 1, 2009

I have a ca ching card and i have been able to use it on payment made to layway , well i got 2 layaways' out early to the sum of 250.00 dollars and was told that i can not longer use my ca ching card because copperate had a problem well that is 250.00 that did not credited to my card , why cant i use it while paying for layaway, that is money spent at KMart and i should be able to use it very mad about this i love Kmart becuse of the layaway and the incentitive of teh ca ching card but looking at shopping other places now due to the fact i can not use my card at layaway

Patricia of Afton, TN August 27, 2009

Bought one of the Lazy Susan glass top tables of M.S. had about 2 yr's with little use. The bottom glass just exploded the other day, while the lazy Susan part just dropped down and layed on the middle part of the table. Luckly no one was around when this occured.

michelle of atascadero, CA August 27, 2009

we were away from home and our patio set was on our back lawn. my husband came home for lunch and was in the kitchen when he heard a loud pop and looked out on the lawn and saw the table glass had shattered into a million pieces. luckily for me i have a daycare business that at the time the children were gone with me and not out on the table coloring , like they normally do.

Christine of Hemet, CA August 22, 2009

My husband and I decided to purchase Rock Band 2 for the Xbox 360. We did our homework and went online to several different retailers sites to find out who would have it the cheapest. The game had been out for a while, and we knew we could get it at a reasonable price. We visited Game Crazy and Game Stop...both were selling the game for 99.99 off the store shelves, but were unfortunately out of stock. K-mart had an advertised price of 99.99 on there online ad, therefore, my next stop was K-mart.

They had one (opened box) left. The sticker on the shelf read 189.99. I picked up the box, and below it found a sign stating that it was normally 159.99 but was on sale for 139.99. Their online price was 99.99. One box, five minutes, and four-different prices. Something I'm sure the county's department of Weights and Measures would probably be curious to know.

I took the game up to Customer Service (apparently they need to know the definition of this phrase), and asked how much it really was, as, of course, there was no one in the Electronics Department. Funny enough, the woman, Teresa, working in Electronics was up at Customer Service holding her price gun.

She scanned the game and it came up at 159.99 - 160% of what they were selling it at less than a mile away at two other retailers. Teresa explained to me that they do not price match and so it was 159.99 or nothing. I showed Teresa the sign stating it was on sale for 139.99 - she said that she would sell it to me at that price since I was holding the sign.

I further explained to Teresa that the online price was 99.99. She said that I would be paying for shipping if I bought it online and so it all came out in the wash. But wait - the price it's ringing up at is 159.99 - I guarantee that if I purchased it from Kmart online for 99.99, they wouldn't be charging me an additional 60.00 in shipping - duh...

Spoke then to Assistant Manager Esther who gave me the same song and dance. I asked for the corporate address, and Esther had no idea where to come by that information. She ended up just giving me an 800 number to call - which I promptly threw away. I ended up driving about 15 miles away to another location of Game Stop and purchased the game, off the store shelf for 99.99. Now, if tiny store like Game Stop can afford to sell it off of their shelves for that price, I guarantee that K-mart can do it.

I looked up the address for K-mart Corporate online, and sent a scathing letter to the Interim CEO (I assume he's interim because he's looking to get out as fast as he can). I will never shop at K-mart again, nor will I go to Wal-Mart, which is just cattle call...when walking through the doors I feel like saying, "Moo". I have found that smaller retailers, and those that are slightly higher priced have infinitely better customer service that I am more than willing to pay for. And rest assured; K-mart's days are numbered - no one is willing to put up with paying higher prices for terrible service and sub-standard products for long.

Barbara of Sandusky, OH August 17, 2009

I was getting ready for my grandson birthday party, 1 year old,I built a patio just for my table, I was inside getting things ready and all of a sudden,I looked outsideve and my glasstop table glass was shatterered and no one was around. Know I have a frame,6 chairs and the umbrella, no table. I really upset because my granson could of been hurt.

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