Just Suspension

I cancelled my order, but still got the parts. I returned the parts, but I never got my money back. They lied to the BBB, and of course, the BBB is no help. They lied to the Bank, so the Bank is no help. This company will lie to you, and feel not one bit guilty about it. Customer service is awful. Notice on their website there is no return policy, but if you can read the fine print when you go to KYB, they charge a 25% restocking fee, and only give in-store credits.

When they say "no problem", they mean it's no problem for them to string you along and lie to you. The parts show up all beat up, and the boxes are falling apart. Don't use this company. They have like 40 plus complaints from the BBB. Hindsight is 20/20. I will continue to post on all websites, until these guys close their doors. I hope Carl burns in **.

Just Suspension - they lie, lie and lie. For me, it is the first time I have so much trouble with an American company (I doubt the owners are American), and BBB believes them. Don't be fooled by the 10 dollars less in price, buy from another vendor and walk away from this scam. If I was in the US I will take just Scamming to a court, not because they sent me the wrong shocks (that were 20 dollars cheaper than what I paid for) knowing that they didn't have the one I payed for in stock, though they offered it anyway, but for all the lies and foolishness they did to me. A company making money like this will fail soon.

I placed an order on May 28, 2011 number **, saying, "Your order is expected to ship within 5-7 business days."

No email about shipping rear air shocks and front struts after 10 days. I called on June 6 and talked to Renae. According to the order confirmation, they should have shipped in 5-7 days and it is now 10 days. She told me they would ship today or Tuesday.

I asked to speak with a supervisor, was put on hold and then hung up on. I called back again and asked to talk to supervisor and was connected with Rachael. I told her I had a court order to take my daughter to her mother's in Michigan for her summer visitation and had to leave because I was already past the date for the beginning of the visitation, so could not wait another 10 days for the parts. Rachael told me they did not stock the parts and had to order them from Monroe.

She told me to get the parts locally, put them on and when the ones I ordered from Just Suspension came in, take them to the local parts store, lie to them about not using the parts and get my money back from the local parts store instead of cancelling the order. After arguing about me having to leave for Michigan, she said they would cancel the order.

On June 10, I got an email notice that they had been shipped. So I waited for them to come in on the 15th and only the air shocks arrived. FedEx left them by the door and did not require signature.

My credit card was charged in full for all the parts on 5/31/11 before they shipped me just the air shocks.

I called on June 16, 2011 but Rachael would not come on phone. I talked to Renae. She said both front struts were on back order and would not be in before the 22nd or later. I told her again that I have to leave for Michigan and again was told they would cancel both front struts. When I asked why they had charged my credit card on 5/31/2011, she said they were part of the KB Outlets and had to charge me for the parts just so they could order them.

I called the credit card company to dispute the charges for the parts I did not receive. They said Visa rules are that Just Suspension is not supposed to charge the credit card until the items purchased are actually shipped to the customer, not when Just Suspension orders them from their supplier.

I told Renae on June 16 that we were leaving for Michigan and she said they would cancel order. Then I got an email on June 27 that said they shipped the front struts and that "signature required for delivery". The first delivery did not require signature but this one did because they knew no one would be home to get the parts left at the front door. The parts were returned to Just Suspension. I do not have the parts and they are still charging my credit card for the full price of the struts.

Suspensions LLC (dba Just Suspension) owes me a refund. An employee named Winston gave me a RMA to return parts. I did and have USPS proof. Then, after two months of asking for my refund and getting no answer, Winston claimed the parts were not returned. I'm suing.

I ordered four struts and mounting hardware on 5/21/2011 from Suspensions, LLC doing online business as www.justsuspension.com and www.kyboutlet.com and www.monroeoutlet.com. I purchased the struts directly through www.justsuspension.com. My order # is #**. Their website states that product will be shipped 5 - 7 business days after order is placed. Now I am way beyond the expected shipping dates. I have phoned them twice and both times have been told that my items are due to ship. I have emailed them and they again told me by email response that my order would ship that day and to "look out for an email with shipping/tracking information". The day ended and the email never came.

Again, I was lied to by this company. I looked up the company online after I ordered from them and after I became suspicious of them and found that many, many people have experienced the same problems with false information at the hands of this company - www.justsuspension.com. One website where poor reviews about justsuspension.com have been written can be viewed at http://**. And there are many other websites with poor reviews on www.justsuspension.com which can be found by searching "justsuspension reviews".

Most of the poor reviews share the same issue of shipping delays, a complete disregard to fulfilling orders in a manner that matches the information boldly and clearly stated on their website. I don't know what will happen with my order. The facts are that my order is late and has taken an inordinate amount of time to get to me. I may get my order at some point but I wanted to get help from an agency such as Consumer Affairs because, I fear the worst will come of my order. I paid this company for these parts and I want my parts. As far as I'm concerned, they've taken much too long to ship and are stalling shipping to me.

I purchased these components to replace and install on a vehicle that has poor, worn and potentially unsafe struts which can diminish handling of the vehicle and definitely are causing the tires on this vehicle to wear badly. The struts I'm waiting on are new and should greatly improve the handling of the vehicle and greatly reduce uneven wear on the tires. The longer I wait, the greater the chance of problems or danger while driving the vehicle.