Customer Service - Best Buy

Nobody would wait on me so I stood on top of a display table and watched as people looked and walked on by. Finally, a man came and asked me to get down. I finally got some assistance.

I recently placed an order with Best Buy on 4/6/2011. I received an email from them: "The item below was shipped on May 12, 2012 via UPS and will be arriving soon." I was very pleased when I received this email seeing I paid for one day air. But when I checked with UPS, they said they never received the package and to contact Best Buy. So I contacted Best Buy, they said it was never shipped from their warehouse. After all it was said and done, I just got the tracking number and it now says it was shipped 05/14/2011 and that I will get it either the 15th or 16th. **!

The best part is their costumer service told me that UPS doesn't work on Saturday. I corrected him and said they do work on Saturday, not Sunday. The 12th was a Saturday, the package should have been shipped and then I should have had it on Monday since UPS is closed on Sunday. I will never order from Best Buy again, the point being if Best Buy is willing to send me out a false email saying my item has been shipped yet it hasn't, it's downright unacceptable service!

On 05/09/2012 at Best Buy's Monrovia/Duarte, CA, the following happened. During a purchase procedure of entering personal info into their card reader signature device, a male individual was standing close behind me, sitting and making sales transaction. He had a camera phone to his right ear, but not in the normal to listen position as I'd seen it when turning to see who was breathing down my neck. When I mentioned he was too close for my liking, I pointed my finger at him so as not to implicate anyone but him to my comment which was "You, please stand back while I secure this sales transaction and keep that phone below my shoulder level." His action to move was not happening so I rose to my feet and said pointing, "Yes, you, move over there please."

His reaction was one of someone guilty of whatever. He immediately went into the role-playing mode and went off seeking rebuttal of his actions. The response to my request was warranted and called for. Anyone of normal upbringing and common sense, and any education, would react to that please request with an "I'm sorry. Sure, I can move. I didn't realize I was doing that. Again, sorry." It's called respect and a common acknowledgment of one's wishes to maintain some kind of security to his identity and good credit. At this point, why don't I say and being a senior citizen, he could have shown that respect which he didn't.

Now this person went to the store's security desk and returned with an individual who was just as disrespectful with his opening line which was, "Excuse me sir, but you can't go around pointing at customers telling them to move!" Well with all the gall, I returned and told him I reacted to what I believe to be a situation of someone being a security risk to my personal info and that anytime I feel that way, I will point my finger so as not to involve those that are being curious and only identifying the one that is not any time I feel like it. I repeated, any time I feel like it with just a touch or a shade, as in minor volume increase, nothing to draw attention to an already **.

And here we go with the inexperienced, not management-trained, never to be said to a customer in the middle of a crowded store comment, "Don't you raise your voice to me sir." My return comment, "Excuse me, that was not a volume increase to be considered loud. Let alone, your inability to get all the information needed before making your rude inaccurate remark." At this point, I saw the expression of joy on the complaining individual's face, who seemed to think this is funny. Well excuse me, my actions were only brought about by Best Buy's inability to supply a secure transaction process and all results of that being not a secure situation at that time will be a financial burden on Best Buy's part.

I did not receive any receipts of the transactions made. I never received any goods or any material things. I asked the salesperson if we were good to go, she stated yes. I then turned to the person responsible for this meeting and asked if he needed a lesson in good manners, courtesy or normal behavior, that I would make myself available outside. There was no comment, so I walked out of the store directly to my vehicle with no further actions on anyone's part. I resumed my day with no further upsets. This complaint is to be considered a log of events and handled as a security violation so as to correct the situation of allowing predators the access to people's credit of personal information. This is a problem that is costing everyone and is getting worse. Stop it at this lower level before you allow it to become what you already know it is. Go ahead, point your finger at the predator!

On February 29, 2012, I placed an order on the phone with one of your sales representatives for 3 DVDs as a gift for my step-father's birthday. For some unknown reason, even to your well trained staff, their system automatically reversed the order the very next day. I called in and they opened case number ** in order to ship these DVDs. To make a very long story short, I had to call in and speak to a "supervisor" several more times as I'm sure you can see by this case number. They had closed the original case and subsequently opened two more cases: number ** (case also closed without resolution) and number ** (also closed without resolution).

The last person I spoke with told me it could be something with my info or with my ATM card. It's hard to believe as I use it all the time and it has never been turned down. He suggested that I go into a local Best Buy store to purchase these DVDs and they would ship them as they aren't in the stores (old Frasier DVDs for my step-father's collection). I did that, they swiped my card and I signed for it. I got my receipt and a few minutes letter I got an email cancelling my order again for no reason!

I cannot believe that a company of your size cannot handle a simple online transaction in today's market. Your method of opening a case just to turn around and close it without a resolution is a waste of your time and mine. There's not even a return call or e-mail as promised. At this point, I am going to have to go to eBay to purchase these items. That is what I should have done after the first issue and saved myself the grief of trying this several more times. Please be advised that these issues have, at the very least, convinced me to do my shopping elsewhere.

On 4/5/2012, I cancelled my subscription online to the Webroot SecureAnywhere Anti-Virus with a one year renewal price of $39.99, which I purchased from Best Buy with my card ending in **. I never gave any authorization to anyone to use my card to renew this account. I called and spoke to a Best Buy rep about cancelling this process and crediting my account. I also asked that they please not use the card ending in **, as I am closing that account. The rep assured me that the card information would be deleted from my account. The reference # for the phone call cancelling this transaction is **.

I received an email that the subscription had been cancelled. However, the amount of $39.99 was still debited to my account. On April 11, I received the following email from Stacey in Customer Care: "I hope you are doing great today. Michele, I have looked into this and I do see that you called and spoke with someone on 4/7/12 to have this subscription canceled. This was canceled and a refund was issued to your credit card. However, please keep in mind that it can take 7 to 14 business days for this refund to show up on your account depending on your credit card company. Not to worry though as the credit has been issued and you should see it in your account soon. If I can help with anything else just know that we are an email away. Have a great Wednesday! Thank you."

The charge of $39.99 was finally credited to my account on April 18; 11 days after it was applied to my account without my permission. However, Friday, April 20, I checked my account and found, to my horror, that $39.99 was charged back to my account! I called and was transferred to the billing department where I spoke to Yolanda who assured me that the charge would be credited back to my account. She also told me that no one had deleted my card information and proceeded to rectify that omission. I want that new charge reversed now, not in 14 days or whenever Best Buy feels like it! I am sick and tired of Best Buy's mistakes and illegal activities. This ends today or I shall be forced to take legal action against your company. I have already contacted my bank about my options and am reporting these charges as fraudulent activities. I will check my bank account again tomorrow, April 24, and I want to see $39.99 credited from Best Buy.

Best Buy decided to abruptly, and without considering me as the excellent customer that I am, just cancel my two pre-orders. An order was placed on 03/23/12, and another order was placed on 04/08/12, for 2 each order, totaling 4 of the Dark Shadows Limited Edition DVD collection of 2500 copies (a signed and limited edition numbered one). I had plenty of chance to pre-order from Amazon.com at the same price or at Deepdiscounts.com for $360.00 instead of Best Buy's price of $419.99.

Since I believe that Best Buy was a reliable and trustworthy company, I wish Best Buy respected us, its customers, a lot more. Best Buy sold this same limited edition set in big quantities to scalpers who now are selling them 3 times as much in secondary markets such as eBay. Best Buy practices false advertisement and plays this pre-order trick to customers who trust Best Buy to prevent us from pre-ordering from their competition to then just tell us they are sorry and that the pre-order had been canceled.

This is a very dirty trick from Best Buy, and I will escalate it to whoever I have to until I get what I pre-ordered. They believe that just by telling us to order the other set, the one that is coming out in 07/10/2012, that will be mass produced without signature and limited edition number? What kind of customer policy integrity you have? I had the chance to pre-order it somewhere else, but I decided to order for the "trusted" and "reliable" Best Buy. You need to get me what I pre-order. I hope somebody at Best Buy Corporate gets this message and takes ownership accordingly! Thank you.

I have used 2 other 564 ink cartridges, and they were working fine.

The following are my frustrations. First, they said when I bought the HP printer Photo Smart, which I paid over $300 for and bought less than 1.7 month ago, that it would print 250 pages and it has not even done 150 pages. The second call was about the replacement on the bad ink cartridge. Now, they are no help. Yes, this will be the last time I will ever spend money on HP. Please help.

At approximately 5pm, on 4/5, I entered the Best Buy on US 121 and Josie in The Colony, intending to do two things; first, pick up an update for my Garmin Nuvi and second, look at laptops with intent to purchase a new one in the next couple of weeks. I was expecting to spend between $1,000 and $1,500 for it. As I entered, a man at the front door asked what I needed and told me to go to the car electronics section. An assistant would be in a couple of minutes. No one came. However, I did notice that when a young woman (mid-20s) came in approximately 10 minutes after I had, she received instant service from two male clerks.

When I approached a clerk in the TV section near the electronics car area, he said he was busy (doing what I'm not certain) and walked away. He did not attempt to help me to get help. At about 5:25pm, I gave up and left. In all that time it was as if I was invisible. I never looked at what you have to offer for laptops and at this point, I have no intention of shopping in your stores again. I just wanted to let you know that you are losing business with this type of behavior by your staff.

I was looking for a charger for my camcorder so I called Best Buy in Mechanicsburg to ask if they had what I was looking for. I was put on hold and the recording told me that one other customer was ahead of me. I was on hold for 10 minutes when it finally hung up on me. I called back right away and was told that there were 4 customers ahead of me, so I hung up and decided to just go in and talk to them in person. I walked in and asked the first employee I saw if they had what I was looking for and instead of answering this very simple question he directed me to another employee in a different department who was already busy with another customer. I stood by for approximately 10 minutes while the customer was being helped. I finally was running short on time and had to leave.

I just had a very simple question of whether or not they had what I needed. I just needed one employee to take 30 seconds to answer it. I will go elsewhere for my camcorder charger and will not return here since I did not feel like they were very helpful at all.

On 3-23-12, I returned an item (camcorder) that I had recently purchased at your Brainerd, MN store. The reason for the return was that the shutter was not closing properly. I went to the customer service desk where I was helped by a clerk named **. First of all, I could see that she did not appear to be happy to help me as there was no greeting or smile that I'm used to receiving when I come into the Best Buy store. I got the feeling that the clerk thought I was a nuisance right from the beginning. ** was very matter of fact to me and when I asked her a question, she proceeded to give me a lecture on interrupting her. She went on to tell me that if I would stop interrupting her, she would explain to me the procedure that she was going to tell me until I rudely interrupted her. At this point, I asked to speak with a supervisor, though no supervisor showed up. So after ** was done giving me a lecture on interrupting, she proceeded to explain to me the procedure.

During this time, I asked her if I could just return it for another camera as we are taking a trip and I need the camera. ** again became very short with me. I then told her that as a customer I did not like her rudeness. She then told me that she was done talking with me and that she would get someone else to talk to me. ** then left and left me standing at the desk for about 5 minutes. At this point supervisor ** came out and said ** has told me about what is going on. At this point, I said did she tell you about my complaint about her rudeness. Supervisor ** then said, "**? I don't' think so," or other words to that affect. When I tried to explain to supervisor ** how I felt about the rude treatment I was getting, she said, "I'm done talking to you. I'm not going to talk to you anymore," and she left. ** then came back out and completed the transaction. At this point, I was afraid to say anything or ask any questions. Your clerks made me feel so humiliated by their rude attitude towards me that when I left the store I had the feeling that I had just been chewed out for bringing an item back.

Of all the purchases that I have made at the Best Buy store in Brainerd, MN, this was the only time that I have been treated like this. Those two clerks made me feel like I had done something wrong just by coming into the store and trying to return something. Every time I would try and ask a question, I was shut up very rudely. I felt I had no say so in the transaction at all. During the time while I was there, I never once raised my voice or acted in a way that would warrant this kind of treatment. I'm a retired deputy sheriff where I worked as a detective. I have had many years of public relations and have never been treated by anyone as rudely as I was treated by these two clerks. Now I know that it's my work against theirs, so the only course of action I can take is to stop shopping at Best Buy. Your actions in this matter will determine where I will shop in the future.

Banned from trading in - I went to the Ocala store on 3/26/12, to trade in some games. At the register, I was given a sheet of paper that states: "Cannot proceed with this transaction. Best Buy Asset Protection for violation of Best Buy Policies has placed a person with this name and DOB on a list of persons prohibited from conducting secondhand transactions. If the customer believes this is an error, they can contact customer service at 877-310-4227 or email tradein@bestbuy.com."

I immediately came home and called the above 877 number and spoke with Ahmed, who told me I had violated Best Buy's policy. I explained to Ahmed that I am not a Best Buy employee, I am a customer, and not familiar with Best Buy Policy. Best Buy employees are to be familiar with and responsible for adhering to Best Buy Policy, not its customers. He couldn't even tell me what the violation of Best Buy Policy was nor when it occurred and further stated that he was going to investigate the matter further and that someone would get back to me by the close of business (6:00PM) the next day (3/27/12).

I got the call back today (3/26/12) at approximately 5:15PM and was told that it was due to the overall quantity of games I traded it which they believe pointed to me being a 'dealer'. She then proceeded to state that this is the way it is and their decision is final. The only way a customer can trade in any and all games is through a Best Buy employee at a Best Buy store. If Best Buy Policy was violated by anybody, it was violated by a Best Buy employee who accepted the trade ins and processed the trade ins. I was never informed by the Best Buy employee or any other person connected with Best Buy until today.

The only Best Buy Policy I was ever informed of was, "3 copies per title per platform per year". The person who called me back today and stated that the decision is final even agreed that this is not the policy which had been violated. She stated that the policy which had been violated was "the overall volume of games" that had been traded in. When I stated that it was the Best Buy employee's fault for accepting the overall volumes of games, she stated that they have already contacted the store in this regard. I asked her where is this "Overall Volume" policy posted and she said it's online.

There, if I'm going to the Best Buy store to trade in games, why would I possibly look at the Best Buy website? If it is also a Best Buy Store Policy, it needs to be posted in the Best Buy store or verbalized by a Best Buy employee in a Best Buy store. She also stated that the Best Buy game trade ins at actual stores "used to be three copies per platform per year, but it is now only one." I have searched and scoured the entire Best Buy Game Trade-In Website and found Policy only pertaining to trading in games to BestBuy.com. There is absolutely nothing pertaining to the volume of games in any manner whatsoever when physically going into a Best Buy Store to trade in games.

The only mention of Best Buy Store game trade-ins is that some Best Buy stores may require you to have a receipt. That is it - nothing more, nothing less. Meanwhile, I (the customer) am being penalized for Best Buy's lack of training and relating their policies to customers (how can they relate the Policy to customers if they, the employees, don't know the Policies themselves), following procedures, and being downright rude to me. Never once was I informed or given any inclination of there being an issue which involved me in the slightest. Over the years I, and my family and friends on my recommendations alone, have spent thousands upon thousands of dollars at Best Buy stores across this country.

I have been a Best Buy Reward Zone member for six years, since the store opened in my area. I was even a Best Buy Reward Zone Premiere Silver member in both 2010 and 2011, which requires spending at least $2,500 in a one-year span. Therefore, they have full knowledge from my spending history, that I am not a 'dealer'. Caveat emptor sure fits in this instance. How could I possibly beware if I was not aware of nor made aware of this so-called policy and of any possible wrongdoing on my part. Now it is just way too late and Best Buy's decision is final. I am not the least bit surprised that there are rumors abounding that Best Buy will be going out of business in the near future.

I bought a laptop at Best Buy on 3/4/2012. It stopped working on 3/23/2012. I took it back and they don't want to give me a new one. They want to send it out to get it fixed and I have to buy a recovery disk that cost me over $30. I have to wait for three weeks before it come back to the store. It needs the hard drive in order for it to work. Is that fair? I say no. They're not giving me another one when it's not my fault that it's not working.

First of all, there's been very few times where I was treated decently by Best Buy employees. They've always acted very smug, arrogant and overly confident. I purchased a bluray player from them and it didn't live up to my expectations so I took it back two days later on a Saturday evening. The next morning, I realized that I'd left a 3D bluray disk from the rental store in the drive. I called them immediately to try and retrieve the disk but they claimed it had already shipped off. Yes, I had a big part to do with this error but that isn't the point. It's the service I received later that made me not want to do business with Best Buy anymore. I was put on hold several times. The worker refused to put me through to a supervisor, hanging up on me and forcing me to be put on hold again! The two customer service agents I talked to had absolutely no interest in tending to my needs. Each time I talked to one, when I wasn't being put on hold, and then hung up on, they pretended to check into where my return was but they lied and claimed that it not only would take hours to find it but that it had already shipped out on a pallet.

This is not true! This is a small town and they don't carry enough stock to make shipments on Sunday! Something is up with them and I won't be shopping or recommending them to anyone! Costco, one mile down the road, is 20 times better than Best Buy! I'm surprised in how unprofessional these people are. They don't appear to have any interest in helping their customers. I think they just want money and more money. They acted unethically with me and this wouldn't be the first time; however, this runs through to a deeper level. I called the Best Buy cooperate office and was given the same runaround. You'd never see such irresponsibility from Costco! They are an ignorant business who cut corners to reduce cost. They are poorly trained, unfriendly and naive. All they really accomplish to do is to destroy the smaller businesses around them but we wind up paying for it anyway!

I ordered a surround sound receiver on the 4th of March and was promised I would receive it by the 13th. When the 13th came not receiving it, I checked order status. It said it is at the warehouse waiting to be shipped. So after numerous emails and phone calls, they constantly gave me the run around and changing their stories. First, they said it was a special order. It was not I always make us it is in stock. Then they tried to blame the manufacturer saying they won't give then the product. Then why when I ordered it, it said it was in stock.

They offered me a $30.00 coupon on my next purchase. I told them there will never be a next purchase from them. I will give them until Wednesday to receive my order or I will cancel it and want my money back (funny they made sure they had gotten their money from me on the 5th, if it was a special order wouldn't you think they would not withdraw money until item was shipped?). They told me I cannot cancel my order and get a refund. Only thing I can do is to wait until I get my order and then return it.

BB accepted our car into the audio install about 9/2007. They had an agreement, which we signed, describing what would be done. The car was kept in doors and dismantled until 7/2009 (about 22 months). The installer made numerous changes that are not normally allowed by BB. When it came time to pay, the management forced us to take the car, would not accept any payment and would not provide copy of work agreement. Many of the items that were modified fell apart and other items were discovered damaged, both before the car left the shop and after the car was towed away because it would not start.

BB refused to make arrangements to correct the problem. Department of Consumer Affairs has a lengthy report about this incident available by subpoena as does the BAR and BEAR of California. The car is unsafe to use because of the changes BB made. Many departments within BB have been contacted but will not assist, claiming no money was transferred. Is BB required to warranty changes to a car under agreement, even if they refuse to accept payment? This and other obvious questions are looming and need quick resolution pending statute of limitations restrictions. Please respond. Thank you.

We have spent over $4,300 dollars in their store. I have had issues from the first purchase with my dryer. I was not told it had been discontinued. I had to keep calling. They would leave me on hold or tell me they would call back. I had to go to store to get assistance. Their customer service at store #237 is very, very poor.

After all the trouble I went through, I needed to purchase a large stacking kit for my washer and dryer which I purchased the dryer on display and got a 10% discount. This is all I was asking for since we had to remove the stacking kit ourselves and a manager by the name of Jesse ** was refusing to assist us with a discount being very rude stating what else did we want. And at the same time, we are witnessing a senior citizen being kicked out of this store. I advised Mr. ** I could not believe the type of customer service I was going through and witnessing at the same time. He was yelling. I was appalled at his response to me.

I don't think someone should be treated the way this senior citizen was treated at their store on 3/11/12 at 14:46. I'm sure they have this recorded on their cameras. I had never had this type of customer service at any other of their store locations but today I go again to the same store #237 to pick up a PS3 remote which I ordered on 2/29/12. Their cashier states she cannot find it unless I provide her with my receipt being very lazy and rude. I lied and advised her I lost my receipt. She was upset but then stated she found it.

I would recommend they address store employees on the type of customer service they provide but unfortunately, it starts from the management they have at this store. I'm a very unhappy customer. I prefer to go to another Best Buy store in my area for any type of purchase where I had never experienced such bad customer service.

On visiting the Best Buy store in Murrieta, CA, on March 9, 2012, at 8:10 pm to purchase a laptop computer, I was in the computer department waiting over ten minutes for assistance by the customer service in that department. While there, I was never asked one time for assistance. A few customers came in several minutes after me and got service immediately. I was even standing in an aisle and one of the workers went the other way to avoid me.

Another representative left the area after seeing I needed assistance on a purchase. I had to ask for assistance by a worker that wasn't a part of that department. He called someone over and the worker was nonchalant with the assistance she provided. My overall experience with the service was very unprofessional or borderline racist. I don't understand why I was treated in such a manner.

My AT&T account has a password to further protect my privacy and to prevent any unauthorized transaction against my account. Not long ago, I found that my daughter was able to go into Best Buy and change the terms of one line even though 1) the account is not in her name and 2) the account is protected with a password that not only did she not know but that she didn't even know it was protected.

I called AT&T to complain, and of course, it wasn't their fault. Then they sent me to talk to Best Buy. I insisted that Best Buy was doing business on their behalf and that the computer systems are AT&T's systems and that my account was protected by a password that I set in the AT&T system. They insisted that they were not responsible for any of it and even went as far as saying that Best Buy has their own computer systems that they use to sell AT&T products and service, which is not only a lie but flat out impossible.

I proceeded to ask him "If that is the case, how come I can see a transaction in my account?" I asked for contact information from their Consumer Affairs department, but he refused. I asked for his name; he refused, claiming that his name was company property, bla bla bla... So they claim to have a commitment above obligation to protect my information and my privacy, and yet anyone can walk into Best Buy and add and remove lines from my account without even my knowledge.

I'm very dissatisfied with waiting such a long wait at pick up from an online order. This was even worse than the wait at Christmas time when there were actually customers in line. I was the only person picking up and there were only a few customers in the whole store. I felt I was being ignored, even as employees knew I was there waiting to be helped. Only one employee already helping another customer in a nearby department seemed interested in helping me by trying to contact someone else to help me. He had noticed how long I had been waiting. He was the only employee who seemed to care and seemed to be the only one there in the area who was actually working like they should.

It took 20 minutes before I was helped then 10 minutes to get the product I had ordered. It had to be located. Then the employee had to go to the back of the store, get it, and bring it to the front of the store. I was ready to walk out and go to Wal-Mart, just from waiting for so long. They had one more minute left before I would leave, and that was even before I was actually helped.

I feel I should have left anyway. I could have gone to Wal-Mart, chose the product I wanted, put it in my shopping cart, checked out, and left the store in less time it took at Best Buy pick up right at the front door! I'm completely dissatisfied. This will affect future purchases.

When I arrived at the electronic department, I stopped one sales rep (Jarvis was his name), I asked him to assist me with one of the TV's I wanted to purchase. He replied "I am helping someone else at the moment". I then replied, are you the only one working or can I have someone else assist me? He replied, there are three of us working here but we are all busy. I replied, well, do I have to stand here and wait only to be told that you are out of stock with the TV I want to buy? He then replied back, saying, "Well it's up to you if you want to be 'impatient!" At this point, I realized that this sales rep did not really want to assist me. I than asked for his supervisor and he did not seem to care. I went and found the supervisor and upon talking with him, he seemed to have an even worse attitude than your sales rep.

Well, needless to say, I exited the store without making a purchase. I will not spend my hard-earned dollars in any establishment that does not respect me during the process of making a buy. I feel it is extremely inappropriate for any of your employees to make sarcastic, flippantly tossed comments as if to say **, I am too busy to care about you since I have so many others to deal with at the same time.

Expect me to share this bad experience with all my many friends. I hope they get better service than I got, that should they ever return to a Worst Buy Store again. Oh by the way, all this happened after purchasing a 50 inch TV that I had to return within 10 days because the TV was defective in the first place. That is the only reason why I was there today returning the broken TV for a Working TV, but your employees all seemed to be "too busy" to care. I hope you do look into this concern since it will only improve the overall service and bottom line sales numbers.

I wanted to make you aware that my purchase of a 3G iPad at your store on Richmond Avenue in Staten Island, NY was a nightmare. I purchased my iPad with my Best Buy HSBC credit card. The employee took my license and information to look up my card because I did not have my credit card on me at the time. It came to my attention when I checked my credit card balance online a couple of days later that I had a zero balance. I looked at the receipt and the credit card numbers did not match my account.

I immediately went to the Best Buy in Manhattan on 14th Street because I currently live In the city and found out that an additional HSBC Best Buy credit card was opened in my name on the day of the purchase. Your employee conned me into thinking I was signing and giving information to him to look up my existing account and in the process, opened up a new account, exactly the same as the card I had. They then told me that I had to return to Best Buy to fix the problem. In addition to this, I was getting service on the iPad where there was no wi-fi signal. The Best Buy Geek Squad representative in Manhattan alerted me, that I need to also see from them if he had opened up an AT&T account. The 3G iPad had a prepaid service which the employee had told me that when I call up AT&T, it would be activated and there would be no monthly fee and that every month, if I wanted the service, I would just have to purchase additional data which was what I wanted.

Well, as I said, I went to the Best Buy in Staten Island where I purchased it and after over an hour of argument with them, they closed down the newly opened account and repurchased the iPad on my pre-existing account. Upon closing the account, the representative told me that my credit score will be affected. This is not something that I wanted to hear especially when I am trying to buy a home with my fianc. The Best Buy employee basically said; screw this girl as long as I get my sales for the month. I can't believe that this can happen to me and I'm sure it has happened to other people. With one's credit being affected, it can inhibit them from many things and cause a great deal of higher interest and insurance payments.

Going back to the AT&T account, me and fianc also inquired about the service that I was getting and they assured me that because I never called to activate it there should be no problems. Well now, I got an email a couple of days ago, stating that I should sign up for their paperless service. I called up AT&T and there was an account activated on my iPad. I went back to Best Buy as suggested by AT&T and when I walked out of there, I was left responsible for something they did. I had to call up myself even though your employee conned me not once, but twice. He now opened an AT&T account in my name. When I spoke to AT&T for the second time, they told me there is a separate department for prepaid and I shouldn't have had any service on the iPad unless I ask to have the data card activated through that department. I would like something to be done about this. Now as AT&T said, I would have to purchase a new sim card for my iPad. This has caused me my time, credit and money problems.

I collect DVDs. On January 29, 2012, I pre-ordered the Twilight DVD for $22.99 which is set to come out Friday night (2-10-12) at midnight. The order was placed but my account doesn't get charged until the item is available and ready for shipment. On February 6, 2012, I checked my account to see why I was paying almost $26.00 for a DVD that's currently on sale for $18.99 and not $22.99. I called customer service for a price adjustment and explained to her that it's not fair how they charge customers the pre-order price as opposed to the sale price especially when the money comes out of your account only when the movie is available. The rep told me I had to call back once I receive the item and she couldn't give me a price adjustment. I then asked her if I can cancel my order and she said yes. She put in the request so the proper department can process it and issued my a ticket number. Today I got an email that the DVD shipped! I am highly upset and this is such an inconvenience!

I think that they are ripping customers off because they have a chance to adjust the pricing before it actually ships. I feel that they know most likely customers won't call them and that's why they continue to charge customers the regular price.

I was told and reassured by Best Buy that a licensed electrician would be coming to install two outlets as well as hook up my new microwave and 240v oven for the pre paid fee of $340.00. The installer admitted to me over the phone that he was not an electrician. I called as well as drove to see Terry ** of Best Buy to explain my concern but she continued to insist that he did have a license.

When the installer arrived he again explained that he was not a licensed electrician and that even if he was, he did not come with the necessary materials and hardware to complete the job. He did however tell me he could reconnect the new oven to the existing hardware (something Best Buy told me isn't allowed). He also had to go to Home Depot to purchase the necessary hardware to install the outlet for the microwave at my expense. The items he bought to complete the hookup were not to code. The wiring in my home is BX wire and what he purchased is a plastic box designed for Romex cable. A trained electrician knows that the microwave would not have been grounded with that installation (I have photos and receipts). I declined and asked them to leave.

Best Buy had the owner of the independent installation company Darious Washington (Washington Installation) call me and assured me that the installer was licensed. Darious however offered to come to my house today to do the installation himself. My concern is Mr. Darious Washington and Terry ** of Best Buy are continuing to insist that the installer was licensed to be working with breakers, 240v wiring and outlet installations, inspite of the installers admittance that he is not. I have all receipts, photos, and the hardware the installer purchased as evidence that he in fact was not qualified nor trained and licensed to do the work safely or to code. My issue with Best Buy is that they apparently cannot produce any documentation as to the qualifications or licensing required in the state of Delaware of the supposed electrician to be doing electrical wiring in my home. I suspect that Best Buy and Terry ** are more than aware of the situation and are trying to do damage control.

Going forward, what evidence do I need other than photos, receipts, and the items the installer purchased? I am merely asking Best Buy to adhere to the agreement to have a qualified licensed and insured electrician perform the agreed installation at the agreed prepaid price. Should I allow Mr. Washington to perform the installation this morning? The breaker is shut off I have no oven or microwave for cooking at this time.

I received a weekly ad via email, featuring the 8 GB iPod touch on sale, so I went to pick one up at store #1146 (West Jordan, Utah). I was with my son, and we were shopping for his birthday present, so we decided to test one at our local Best Buy. Unfortunately, the display iPod was not powered, and so we decided to get a store employee to help us power it up.

I looked around, and did not see anyone, except for a Sprint representative, who waved down a Best Buy employee by the name of "House" to come assist me. I asked House If we could power up the display, but he quickly interrupted me and let me know that the power cord was broken, and there was nothing he could do. He then informed me and my son that we could look at the video playing on the display board, if we wanted to see what it could do. Frankly, he was rude, abrupt, and disinterested in helping me!

If I wanted to see, "what an iPod could do", I would just YouTube it from the comfort of my home! I insisted that maybe he could change out the power cord, but he blatantly asked me, "what do you want me to do?" I thought to myself, gee, I guess it's not your problem. What was I thinking when I asked him to go the extra mile to find a power cord, and help me power up this display, so that my son could try it out! I was not there to window shop, I was there to buy, and I just wanted my son to try it out, to see if that was the Mp3/media player he wanted.

I did speak to Tori, the manager on shift, and she quickly apologized, and I also quickly received help from another rep by the name of Jeffery, who was amazingly able to plug a new cord into the iPod for me. I really hope someone reads my feedback, and gives Jeffery a pat on the back, and inform House how unprofessional he was!

I and my mother had received a bill from Best Buy stating that we had purchased something from Best Buy for $490.00. We than call Best Buy and they tell us to go to the closest store to deal with the issue. We went to the South Edmonton Common location closest to us. We proceed to customer service, where a young blonde haired girl greets us, we then tell her of our situation and then ask why we were charged and for what. She then says she doesn't know and it's not our problem. My mother was shocked that they did not know and didn't want to take action towards our issue.

We then go to the Geek Squad and ask them. The young East Indian gentleman addresses us to customer service; we then go back to customer service. They still did not have an answer and seemed like they didn't really care about our issue. 35 minutes have passed waiting to get an answer, which soon became a nightmare. We walk off simply furious knowing nothing will happen to our issue. I then get approached by a bigger East Indian. I believe his name was Rooshil or something. He then stated that we were not respectful to his team in a very rude in a threatening manner all in my mother's face, he then was restrained by a department manager and we were rudely told to get off their property, which was absurd! We will never ever buy anything from Best Buy ever again!

Initially, my daughter purchased a Viper remote starter, for my Christmas present. She asked the sales person if the part she brought will be the only thing needed to install in the car. She was directed that nothing else was needed. I then made an appointment to get the Viper installed. The first incident happened on my first appointment, which was on January 15th 2012 at 3:00 PM. I arrived at 3:15 PM, and I was told that someone called, and there was no answer. Even with the claim, which they didn't know, why didn't someone leave a message, stating they needed to reschedule the appointment, instead of me taking a 40 minute ride for nothing.

After checking, they never had my number on file, so I don't know who they called. So I left my correct phone number this time, after setting up another appointment for Saturday, January 21, 2012, at 2:00 PM . Before riding out to Secaucus from Linden. I called to confirm my appointment, which I called at 12:00 PM, and I was then told again that someone called me to reschedule the appointment again. I asked him to give me the number they had on file, once again an incorrect number.

When I gave them the correct number on my last appointment of Jan 15th. I then asked to speak to a supervisor, which I was never transferred to. The installation guy tells me he could fit me in Sunday, January 22 at 2:00 PM. So I arrived at 2:00 PM, to be told that the Viper my daughter purchased could not be installed, without purchasing the remote Viper starter, and the part, which my daughter brought was an attachment to the Viper starter. I ask then why wasn't this told the last visit. When they viewed the product, there was no answer.

Lastly, I bought the system the tech stated I needed to complete the purchase, to wait 4 hours for them, to tell me they could not finish the job, due to a part that was not good, and was faulty. My question is, why would they not have multiple parts in stock, in the event something like this happens. So, I then was told to come back on January 23rd, to complete the job. I could only make it, if I got off work at 6:00PM, and the tech stated he would wait for me. This was the last straw. I received a call at 5:30, to be told that the part did not come in, and he would put it on the calendar for Thursday at 6:00 PM. How can you run an operation like this? Who is going to compensate me for the time I put aside, each time, depending that this was going to be taken care of? I want to speak with a manager to address this issue.

Several (not all) sales staff, including manager on duty (unprofessionally greeted me), were unrefined on how they approached me-e.g. "hey guy ya need help", "what can I do for ya boss". What happened to sir/miss how can I help you, etc...? A few of the sales staff were not knowledgeable on the product in which they were charged (causing a latter return/exchange with the manager's apology..."ya that happens, sorry `bout that". When asked for product location some were unable to locate (mainly games).

At one point, two sales associates were in conversation about the weekend, I interrupted them and asked for assistance. After locating the product on the computer simply pointed to the location and did not assist me. When I asked if they could help me, one rolled her eyes and said it could be in two spots which she pointed to and said it depends how much the product was, then went back to their conversation.

I purchased several items from the store that day totaling approximately $950. One of the Items I purchased earlier in the week and realized I did not need it. It cost approximately $45. I returned to the store with-in 2-5 minutes (dropped off purchase in car) and attempted to return the item and was not allowed without I.D. I had the receipt with date and time on it and was still told no! I found and still find this a ridiculous policy. I would understand if you don't have a receipt, I would even accept the policy if it was on opened items. Seriously, all one has to do is ask someone to return the item for you.

Basically poorly operated/ managed store. I have shopped elsewhere for my electronics since and moreover have more often than not found better deals.

I was very disappointed with the treatment I received from a few of the store clerks at the Best Buy in Aurora. I had just bought a computer that cost $500. As I was walking out of the store carrying the box, it broke. When the box broke, I dropped the computer, my wallet, my bill, and I then asked the worker standing at the door to help me. Not only did the worker not help me, he just stood and stared at me and did nothing.

As the result of the box breaking, I slightly re-injured my shoulder. I was not rude to the worker nor did I yell at him for not helping me. But it is very disappointing that after spending so much money and clearly being in need of help, not one staff would assist me (even though there were at least 3 that saw the incident happen). It was shocking that these staff lack the common respect and courtesy to help someone who asked for help politely.

Today, my wife and I went to Best Buy to buy an ink cartridge for her printer at Best Buy. We saw that they had the HP 74 black inkjet 3.5x more cartridge for $37.99 and decided it was a good deal. We grabbed it together with another item and went to pay. At the register, we saw the total price and it seemed correct. My wife paid with her card and as we were leaving the store, she noticed on the receipt that we were charged $2.00 more ($39.99). I went to the customer service desk and spoke with the gentleman there.

He checked my receipt and we went to see the sticker price on the shelf. He confirmed that it was $37.99 and went back to the desk. He did return the $2.00 plus tax in cash, but I thought since they had made a mistake, that we were going to be offered a gift card of any amount or something extra (like other companies do for making us go through the wait and making sure we were right).

My partner bought a Gateway desktop computer from the Best Buy online site for me for Christmas. She knows I'm picky so the only reason she did it was because it was a very good deal and Best Buy had commercials and statements online that said we could return it until Jan 24th. The first I have called at least eight times I've been given four case numbers. I've been told four times. I would receive a return shipping label by email and have never received one. I have been hung up on twice, put on hold without being asked and left there for 20 minutes and had my request to speak to a supervisor refused twice. When I finally made it to a supervisor, she was one of the people who hung up on me. As it stands, I have an expensive computer I can't use and no solution in sight, in spite of hours of effort trying to get Best Buy to solve this problem. Besides filing this complaint, I am going to call the Federal Trade Commission tomorrow. I urge all of you to follow up similarly. Conducting business this way is not legal. Take legal action. I am going to.

On December 13, 2011 we had ordered several items from BestBuy.com for a combined birthday-Christmas gift. A week or so after placing the order we received an email from Best Buy explaining that some of the items we had ordered are on "back order" and will be shipped in about two weeks. Please keep in mind that when we ordered this there were many, many "out of stock" items on the website and that every item that was selected for our order was "available and ready for shipping" according to the website. This was very upsetting news, but we understood that things happen and that we would just have to wait.

Yesterday, Thursday, January 12, 2012, we received another email from Best Buy informing us that one of the items we ordered is "no longer available" and that our order has been "canceled" by Best Buy. After getting this email we immediately contacted customer service. They informed us that there is nothing they can do since the item is no longer available, so we contacted the manufacturer of the product and was informed that the items are still being made and being sold worldwide. We checked again with Best Buy and they could not answer why they could not make the item available if they still were dealing with the manufacturer. We had to spend a gift less Christmas and a gift less birthday thanks to Best Buy.

This event happened on Jan. 7, between 1:00 to 2:30pm. I was returning a "Chuck" blu-ray that I purchased the night before (Jan 6 @ 9:30PM) together with H&R Deluxe Tax software. This was part of a promo BB had that with a purchase of tax software, BB would take $20 off a movie item. I brought both item into the store with receipt which also included another $25 credit for my reward points. Both items were sealed and I wanted to return only the movie (so I can get another one movie).

At first, I asked the lady at the "Returns" I wanted to return the movie. She looked at the receipt and the movie and she said no problem but only a portion of the reward points would be returned to my account. Not satisfied with that, I asked the lady if I can just return both items. But here is what was striking; in fact, I was shocked as she was doing it. As she held the tax software box, she began to say, "I think the one, the seal is." Meanwhile, she began prying on the seal with her fingers. Then, when the seal was easy enough to pull, she pulled the seal all the way open. Then said, "Sorry this item you can't return because the seal is already broken". Then, she said, "Did you want to speak to my manager?" Of course, I wanted to speak to her manager after what she did. Then she left the tax software box with seal open.

The manager arrived, looked at the unsealed software box and said, "I'm sorry due to (something about trademark or copyright) we cannot accept opened software item". Still in shock, I just said, "I cannot believe this. I did not open this item." I told the manager that she (pointing to the Best Buy employee in the "Returns") opened this item. But at that point, it was a losing battle for me. I could not argue with the manager that the software was sealed when I brought it in since she was not around when the lady tampered the seal and she was just looking at the unsealed box.

Besides, I wasn't really concerned about returning the tax software as I really needed it (been buying this software from Best Buy in the last 4 years). Either way, the manager was more aggressive towards me rather than taking interest in the matter or perhaps reviews her surveillance camera of this event. Yes, perhaps the tax software could have packaged their product another way to prevent this.

But what shocks me was that, an employee could do this to anyone and get away with it. And as a consumer, I was helpless to do anything to prove the tampering that was done.

Disgusting customer service at Best Buy in Richmond, IN. We bought a Blu-ray disc player from this store last year (2011). The product was defective, so we handed it in at the end of November 2011 to be fix. We were told it would take 2 weeks to service, but it took well over a month. When we attempted to contact the store, we eventually, after being transferred 3 times, spoke to a person who could not give us an answer. Eventually at the beginning of January 2012, we received a call to come and collect the device.

This is a very basic summary of the occurrences, but needless to say, this is not the first time we have bought a defective product from this store. Decent customer service from this store is nonexistent, and the staff are in dire need of training. This is one consumer who would rather pay more for a product than step foot inside another Best Buy store! We are extremely dissatisfied, and rather bitter at the fact that we even had to give them 1 star in order to submit this complaint.

I purchased a Wii game cartridge for $4.99 on Black Friday (November 25, 2011) that was to be mailed to me. On December 29, 2011, I received an e mail stating that the product had been returned and my account was credited back. I have documentation of this. I contacted Best Buy customer service and they offered to sell me the same item at the full price of $49.99 (bait and switch). I never received the product and customer "no" service never returned my telephone call as promised.

I tried to purchase a TV from Best Buy in Corona. I was trying to put 100 dollars of my available credit to completely purchase my item, which total would have been 400 dollars. The rest I was going to pay cash. Unfortunately, the person helping me at the time was unable to do so, after running my card 4 times. Then I decided to check on my available credit and sure enough, I had the credit available and more. I decided to complain to the bank and they told me I couldn't complain to them because it wasn't their fault and to contact the store. So I did, I called the store and tried to talk to the management there. Unfortunately, she said she couldn't do anything either because allegedly, it wasn't their fault either. It was the bank's fault. Very unsatisfactory customer service for both the bank and the store. Now, I have no choice but stay away from Best Buy from now on. Thank you Best Buy!

We order an item that Best Buy advertise and Best Buy cannot provide this item. Our overall experience with Best buy is very bad, this being the second problem. First problem was when we walked into the Bradenton store and no one wanted to sell us a TV and we had to go to Sam's Club. Now, Best Buy cannot provide an item order, which means Best Buy shouldn't have advertise this item in the Sunday's sales paper.

I will have to share my experience with Best Buy with all who will listen. I am a unhappy customer and will speak with loud voice. I hope business is bad for Best Buy, where Best Buy has to closed like others in the past.

I bought a remote start at Best Buy and then the installation department installed it. That night the car had to be taken back because the turn signals didn't work. It was redone again. Then a few days later the car would not start but the car was trying to start without the key on. It had to be towed to the Lincoln dealership. I was without my car for 4 days. I was told by the dealership that the hood pin that Best Buy did for the remote was defective, which totally shot my battery. The only thing that I asked Best Buy for was to pay the tow bill and to pay for the dealership to fix the hood pin. I was told no. I will never do business with Best Buy again and unless I hear from corporate, I will tell everyone I know how I was treated by the installation department and by management. What happened to customer service?

I attempted to return a Mad Men Season 2 Blu-ray (I got it as a gift and don't own a Blu-ray player) and was told that I could not return it as that item is no longer "available". Imagine my surprise when my wife and I later came across several copies on the shelf (we weren't looking for it, by the way). When I brought this to Customer Service's attention, they stood by their original reason. I've purchased a washer and dryer, iPods and several TVs in the last decade from Best Buy and was looking to purchase a car stereo system, a computer + monitor and a new television in the coming year, but this return issue has left a sour taste. I'm an easy going customer and loyal, not a complainer by nature. I've never written a complaint letter or posted a comment before, but I'm not going to conduct any business with Best Buy from now on as a matter of principle, although I know they will never miss my business.

Although I have not purchased from Best Buy recently, I would find it very difficult to do so in the future. I have been watching your Christmas ads on TV and find them a little disturbing. Through the eyes of a child watching them, how could you have someone "kick" Santa Claus off the roof and then "make fun" of him? Christmas is about everyone, big and small. You don't have to make such condescending ads. Shame on you.

I absolutely hate your Christmas TV commercials! Children watch TV, too, you know! You put Santa down while the woman who is supposed to be a mom, wife? A witch is more like it. Whoever is in charge of your television advertising is way out of line, not clever whatsoever--poor, poor choices. My kids love Santa, you **! There is enough meanness in this world without the likes of you and your flunkies adding to it! I hope you get a large clue because I can tell you there are a whole lot of us that were shocked at your commercials. Never shopping there again. And if I receive a gift from Best Buy, it will be returned one way or another.

I went to Bestbuy.com to order a part on 12/17/2011. I ordered it and that night I realized it was a mistake and tried to cancel the order. The order did not appear on my account, but I tried to contact the third party vendor. Their email bounced back and the phone number just rang and rang. I received no confirmation of the order and then Tuesday I received an email from Best Buy saying my order shipped. I immediately called Best Buy and they said they would intercept my order and not charge my card.

On Thursday, 12/22/2011, the package arrived at my house and I called back. They said there was nothing they could do. I would have to contact them, which I had already tried. After 2 hours they transferred me to the seller who said I would have to pay for return shipping. My local Best Buy stocks this product. Best Buy denies all responsibility for the stuff on their website if it is labeled under market place. I wish Circuit City was still in business!

I wanted to share my frustration regarding Best Buy customer service. I ordered a bundled item (camcorder, battery, case and memory card) on the 25th of November and picked all the items (except the battery which was back ordered) on Sunday the 27th. At the store, I got the receipt for this purchase and the value was $ 341.81. Later that week, when I was checking my Best Buy credit card statement, I got surprised by the charge I had on it: one in the value of $368.01 and other of $181.97. After some investigation, I noticed that a Best Buy representative cancelled my original order on the 28th after I picked up the items on the 27th and put another order for the same items.

When they did that, the prices for all the items went up because they were not on sale anymore. In addition to that, the charges to my credit card show that I'm paying for an item that I didn't even pick. The battery that was not available. I tried talking to the customer service line and nobody could help me. I got hang up 3 times after waiting for more than 30 minutes! After all this hassle, I decided to return all the items and never use Best Buy again.

It's been almost one month and they didn't even credit me for the overcharge to my credit card. Every time I call the customer service, I hear the same thing after waiting 30 to 40 minutes! The credit department is working on this issue. I still can't believe the total disregard for the customers. Best Buy messed up with my order, overcharged my credit card and the only way for me to fix this is to file a dispute with my credit card company. It's clear to me that I can't trust in a store that arbitrary changes my order and charges my credit card without having my authorization. This is a crime!

After returning all the items, I'm still being charged for the battery that I never picked up, so the least I expect from Best Buy is to remove all the charges from my Best Buy credit card.

I went to the store to purchase the Xbox 360 4 GB console with Kinect that was to come with a $100 gift card, the store had no more in stock. I asked an associate if I could order and pay for that item at the store and do the in-store pickup, the associate told me I could do that up at the register. I went to register to place the order and that cashier didn't have a password to get into that ordering screen, so she called for a CSM or another associate that was able to get into that ordering screen. That associate put in the order for the bundle pack on bestbuy.com, however, he didn't look for the correct SKU for the bundle with $100 gift card which was listed online. The associate never asked me for my email address to send me order confirmation, he entered na@na.com which made it impossible to even look up my order!

I specifically asked about the $100 gift card that was to be with my order. He stated that it would come with the Xbox console that I ordered. I called the 888 number. When I got home to verify that the gift card was included, the customer service rep said no; stated that there was a different SKU number that was to be used for that offer. The rep said my only choices were to cancel my order and reorder with the correct SKU, or they could send me a gift card which wouldn't come for at least a week.

What good would that do if the whole purpose of getting that Xbox bundle system and gift card was to be able to use it for Christmas! If I canceled and reordered the correct bundle item, then Christmas delivery would not happen, not to mention instead of $317.99 being taken from my checking account, I would have to wait for that amount to go back into my account and have another $317.99 taken out of my checking account to replace the order. So that would mean that for at least 48-72 hours, I would have $635.98 taken from my checking account when it should only have ever been $317.99!

What the heck is someone supposed to do when they aren't able to pay their bills or buy any Christmas gifts all because of some screw up by associate number **!

I do not like the commercials that you are running for Christmas. The ads are showing the moms being mean to Santa. It is not right. My kids do not like it! There is enough people who are mean in this world. We do not need to show kids it is alright to be mean to Santa. Why would your company do something like this? I will not be buying anything from your store ever again. Thanks for ruining kids dreams.

Best Buy has the worst on-line service I've ever experienced. First, they never answered my e-mail of Nov. 16th (or another e-mail I sent on Dec. 5th) on changing delivery instructions for my order, # BBY01-427557027315 for a Dell 17.3" laptop. Then today, Dec. 15th, Best Buy notifies me that they can't fill the order I made on Nov. 16th, 30 days later. In their notice, they indicated that they would and could provide a replacement, a Toshiba Satellite, and I was asked to call their 800 number to arrange. I did and they proceeded to ask me to pay a second time for the replacement laptop (just what I need during Christmas time, more money out of my pocket).

I asked to speak to the supervisor and did and got no satisfaction. When I asked to speak to a complaint administrator, he said that was him too. So, they want a double payment out of me without ever delivering anything and with me having no confidence that they ever will. Not going to happen. Best Buy has the worst online service I have ever encountered and I'll never buy from those clowns again. Good riddance. (Maybe sometime before next year, I'll see a response to my original e-mail of Nov. 16th!).

I was up four times through the middle of the night of Thanksgiving to get an online black Friday deal. I actually got through and ordered a laptop and got my confirmation order number. Shortly after, I got an email that it was back ordered. No problem, yet. Recently, I began to get worried because I hadn't heard anything else except once when I called customer service and could only get a recording saying, "Don't worry, our fulfillment centers are working hard."

So, today, I went to a local store and they could tell me nothing. Then, I finally pushed my way through the phone to speak to someone and they tell me that Best Buy's system made a mistake and let too many orders through and don't have the product to fill them and probably won't get more to fill it. They won't price match what my order price was with something comparable. I was counting on this as a Christmas present and purchased accessories for it. The CEO is even on customer service with a recording about how thankful he is that we buy from them and they are working hard to fill orders. I'm sure they knew awhile ago that they couldn't fill the order, but never sent notices! Best Buy is misleading customers with the false, "Don't worry," recording on customer service!

I am done with Best Buy! If you make a mistake, fix it! This tech giant has poor customer relations! I will pay more elsewhere now because of this deceptive service!

I went in to Best Buy in Pensacola on Saturday, 12/10 and I picked out 3 items: headphones at $299, tablet at $399 and a docking station to tablet at $150. I went to the check out line and there were 50 people deep. I came back on Sunday 12/11 at 11 am. There was no check out line and in 10 minutes, I picked up my 3 items and head to check out with no one in line. 45 minutes later, yes, 45 minutes later, the check out will not take my check due to the check clearing service they use. This is the 2nd time this has happened. The first time was a $1500 in computers. They turned down my company check.

The check services told me the reason and that is I do not write any checks that big very often. Well, I guess what? I do not buy computers everyday either. I ask the check service, "Did you check the bank account to see if the funds where there." She said, "We do not have access to that information." Have I even bounced a check? "We don't have access to that information." "What do you really do?" "We make a judgment call on the past checks you have written." Really, how stupid is that. So Sunday, we go through the same thing. Check service finally gives the extremely nice clerk an approval number she writes down. She hangs up, puts the number in a system and says invalid number'. The manager who comes up cannot help.

The service was back on hold for 15 minutes with manager Rob standing there. The check service asks if I do I have a different form of payment which I can use after 40 minutes of this crap. I said no. I will take the check if I walk and leave $998 worth of stuff on the counter. I walked. I bought the pad at Toys R Us with a check 15 minutes later. I also bought the docking station and headphones. Best Buy lost a customer that spends about $3000 a year. I will not set foot in a Best Buy again as long as they have that check service.

They have the worst customer service I have ever experienced. I bought a refrigerator, over the phone, for my 80+ year mother-in-law, since hers went out. I bought it Nov. 20th. They delivered a broken refrigerator Nov. 22nd. She went without food and necessary items over Thanksgiving. She lives on a very limited budget. Best Buy sent out a repairman that told her that the refrigerator didn't have coolant, etc. and would be replaced. After many phone calls and belittling my mother-in-law, they finally agreed they would deliver a replacement on Dec. 7. I called them and they were able to move it up to Dec. 3. During this time, she kept her refrigerated item out on her balcony. She missed the delivery men, when she had to run an errand for her disabled daughter, that lives with her, for 10 minutes. Best Buy told her they would deliver it on Dec. 9. She pleaded and begged and they told her that it would cost her $69.00 to deliver it any earlier.

My sister-in-law called and got someone to deliver it within an hour. However, the damage was done. Best Buy had succeeded in making my mother-in-law feel powerless, abused and taken advantage of. I called and asked to talk to the General Manager (GM) on Dec. 4th, no call back. I called Corporate and was told the GM would get back to me within 3-5 business day, no call back. Yesterday, I called Customer Relations(CR) and was told the GM would get back to me in 5-10 minutes, no call. I called CR and told them I wanted to hear from someone other than anyone at the S. SLC store.

Jeff, that is head of Delivery at the Best Buy in S. SLC called me 2 hours later and let me know, he couldn't do anything but he would talk to his GM and get back to me. Jeff called me today to let me know he talked to his GM and if my mother-in-law doesn't have food by Christmas, she should call them back and they will see how they can help her out. Still no call from anyone other than Jeff. Please make sure that social media can work and let this Best buy they can't treat people so horribly without hearing about it.

My mother-in-law is still very upset about the whole incident. She lost all of her food, that needed to be refrigerated and still hasn't been able to afford to replace it. Her kids have tried to help out as much as they can. It has cost two of her children and myself many hours of trying to get someone at Best Buy to return our phone calls and resolve the situation about they're very inconsiderate behavior.

I had the worst service ever in the last two weeks from Best Buy stated with locating a leap pad for my son and I was told to drive to another store 1 hour away because there had 10 there. The problem was that we get there and the manager said that they where holding the 10 leap pads for Black Friday because it was an ad item. Big lie, because the item was never on their ad so I had to wait until I had leap pad ordered online.

So next, my sub stops working on home surround system and I take the unit to get fixed but I guess they can't fix the unit so they asked me the go get a new sub because they can't repair the old sub. The problem was that I got a new unit but less watts and with less everything so my warranty only covers up to the amount I paid for my speaker at the time, so I should be okay with what I got.

I have spent hours on the phone and on the road trying to get what I want and what I paid for. The staff thinks that they are too good to talk to me because every time I asked to talk to the store manager, I get everyone but him, and also they think that people are stupid to take only what they think is best for them cause they even offer me my money back to make me go away. I don't want my money back, I just need someone to make things right and for your staff to remember customer service.

Bought a Myvu personal media viewer that broke several months after purchasing it. When I attempted to contact the Myvu manufacturer directly, they had no online support, or anything, for that matter. Since I purchased the item at Best Buy, I contacted them 2 months ago. A lady gave me emails to contact Myvu. They never responded. I have contacted her again to help me resolve the matter. I started emailing back and forth and leaving messages with this lady who promised that she was going to resolve it, and it never happened.

We were on hold for over 50 minutes and finally went through to a customer rep. We wanted to know the status on our recent on-line purchase of an Xbox 360 console. We purchased it during the holiday sale and were informed that our purchase status was unknown and could be cancelled. This is perplexing as we were charged and had purchased confirmation number.

If they were back ordered, that's fine. In addition to being rude, the customer rep said they would transfer me to a manager but forwarded me to my own cell phone! On my second attempt, 30 minutes later, I spoke with another young woman who said the managers were systematically refusing to speak with anyone regarding an Xbox or laptops! After going in circles with her and getting no information, we finally asked for her manager's name. She then hung up on me! I did not yell, call names, or speak down to her. The Best Buy "customer service" is a misnomer. It should be called "customer dis-service".

I ordered a product online. I got order confirmation email with delivery date, and then I got a second email w/ backorder date. Then the next day, an order has been canceled email. Customer service refused to help saying "nothing we can do". I can't locate the product elsewhere and even though I am willing to wait for an extended time, they won't honor the price or product.

Best Buy has began a relatively new practice of requiring "valid forms" of photo i.d's, capturing your i.d.# for anything brought back, whether it was cash, c.c., debit, or etc. The problem with this is no one can guarantee "secure" "encrypted" databases as stated on their receipt, not the Pentagon or Microsoft. Well, the problem is not that they are trying to prevent illegal activity nor that they may have "8x10" signs stating this, of which most people don't pay any attention to such things until they have to deal with ridiculous bogus policy's. And that is precisely the issue.

In Texas, policies are not the laws that regulate business , thank God. Policies are just that policies. Well, I was not the least satisfied with the outcome. I left the $20 worth of merchandise with them without a remedy. I did take the original receipt with me. Needless to say, the local t.v. consumer advocate, the Texas attorney general's office and others will be asked to help with what I consider another dangerous practice by corporate bullies who will push as hard as they can until someone with legal clout makes them stop.

Regular customer. Went in on Black Friday at 10:30 am to look at deals and inquired on the Kindles Firewall and the gentleman that helped was very nice. He said they couldn't match the Office Depot ad but they had a rebate on the Kindle Firewalls of $25 so we went up to purchase it. Tiffany rang it up and when we inquired about it she said, with attitude, that it was not on that one.

We explained that we were just told by their employee it was and she said, "It's not", again, with attitude. We told her we did not want it then because that is why we purchased it and she said, " Well, it's in the ad," with attitude. Today is a very busy day, everywhere, but attitude is not something to be given to customers. If Tiffany is not happy then Tiffany needs to be there or with customers. As a regular customer, this was shocking.

On Monday November 21,2011, one day sale the web site was down/overloaded, unable to place orders on site or by phone. Phone system was also down. I tried both as soon as the sale started, 9:00am my time, I was on hold for hours.

At around 12:00, I was told to call back later because they were unable to take orders since the web and phones systems were not working. When I was finally able to get anything to work on the web and phones, my item was sold out.

On 11 March 2011, I purchased a Fender Mustang I, 120 V guitar amplifier for $106.24 with a debit card and presented it as a gift to a relative. It was discovered some months after the unit was in use that it was missing the "collar piece" of the auxiliary input. The relative to whom I had gifted the amp contacted Best Buy repeatedly, and was given contradictory information: 1) that Best Buy would repair or replace the unit; 2) that the unit should be shipped back to Fender; and 3) that there was nothing wrong with the amp to begin with, even though it was clearly missing the collar piece as pictured in a photograph on the Fender box in which the amp was sold.

At that point, I telephoned Best Buy myself and spoke to the musical instrument department manager. Since the amp was under a five-year manufacturer warranty, I was directed to contact Fender Electronic Products. He assured me that Fender could send me the missing part and that Best Buy would even install it for me.

I telephoned Fender and described the problem, at which time the possibility of a manufacturing error was acknowledged. Fender informed me that the unit was not "user-serviceable" and directed me to contact Best Buy and ask for an exchange, since the nearest authorized Fender repairman was located more than an hour away from my relative, who had no way of making the trip. Best Buy is not authorized to repair the Fender product in question, and Best Buy's attempting to do so would have voided the terms of the five-year manufacturer's warranty.

After a decidedly unpleasant exchange with the musical instrument department manager at Best Buy, who tried to convince me I should have purchased one of Best Buy's product protection plans, he reluctantly agreed to exchange the unit. He stated, however, that none were in stock, and that he would call me when a shipment was received.

Weeks went by, but no call was forthcoming. I decided to visit Best Buy in person, and discovered on the afternoon of 9 September 2011 that no fewer than two Fender amps identical to the one I had purchased were present in the store showroom. At that point point, I said nothing to store personnel and decided to wait a reasonable time to determine if Best Buy would contact me about the fact that a shipment had, indeed, arrived and an exchange could at last be made.

It is now 14 November 2011, and since no telephone call was ever received, it is clear that Best Buy has no intention of honoring its agreement.

Today, October, 31, 2011, I went to this store to look for a replacement for a computer mouse. My complaint involves check out. The front registers were not open and I had to go to the customer service counter for check out. There were three customers ahead of me, and after standing in line several minutes, a cashier finally opened a register. The employee took care of another customer and finally had another employee to help me!

I bought a Frigidaire gas range stove on 5/28/2011. When it was delivered on 6/3/2011 to my apartment, the right corner of the stainless steel was peeling off. On 6/9/11, a repairman came to my apartment from Quality Repair BK, NY and ordered the part. The part was promised on 6/13/11. However, it was never received. I called Best Buy in July. Then, I again called them today, 10/25/11. They agreed to call me back and rectify the problem. However, again no one has called me back. I need to know what to do next.

I went to Best Buy and bought a Blu-ray Disc for my grandson for his birthday. He asked if he could return the unopened Blu-ray along with some birthday money to Best Buy so he could get an Xbox game instead. When we went to Best Buy in Fultondale, Alabama, the manager, Dannielle, refused to take back the Blu-ray without a receipt. She acted like we stole it or something. I am almost 50 and I never had a problem returning anything unopened anywhere. I called Best Buy's complaint department and they didn't want to do anything for me. I wasted an hour calling them twice, trying to resolve this peacefully. But they just don't care about their customers.

I purchased three cell phones on July 8, 2011 and wanted the EVO Shift but it wasn't free at the time. I was talked into by the staff to get the Optimus and return the phone when the EVO goes on sale. On August 8,2011, the EVO went on sale, free with contract. I went to exchange the phone and they said I was a day late. I was outraged. No one at the store would exchange the phone.

I am very dissatisfied with Best Buy and not pleased with the way they treat customers. For sure, I will spread my experience with everyone who wants to listen. I am upset with Best Buy.

I was a good customer of best buy until now. Now I see how customers are treated. I'm not lying, I was on the phone for 3 hours between Best Buy and Sprint. Best Buy tried to put it on Sprint and Sprint is putting it on Best Buy. And yes, Best Buy is to blame! You should rent the film titled "Give 'Em the Pickle" and have your staff and associates view it. Word of mouth with a dissatisfied customer goes a long long way, and I have a big mouth. I wasted my day on the telephone trying to resolve my problem, to no avail. Do not shop at Best Buy!

I am getting constant emails "thanking me for my purchase" at a store in East Hanover, NJ. I live in Glenolden, PA, i did not make these purchases. Someone in that store is using my information, repeatedly and i am concerned that my information is now not private at best buy. I do not like that my information is being handed out to customers for their purchases. I protect my credit and my information very well and would like to know why it is ok for my information to be handed out like candy in the same store multiple times per month. I called the store and did not get an answer, i just got off the phone with 1-888-bestbuy and got blown off.

Who is going to protect my information. I do not have the time in my busy schedule to sit on hold, get no answers but continually receive emails for purchases i did not make. Who in this company is going to help me and take care of this information. I am tired of making phone calls to automated systems that do not understand what i am saying and wasting my important time with a 5 year old running around my house. Please, someone give me some help in the issue. Thank you.

Hi, my name is Zoe ** and I purchased an iPhone 3G on December of 2009 from Best Buy in Huntington. At that time, they offered me an insurance for 16 dollars a month so I have paid it ever since. On June 23, I dropped off my phone for a repair because my screen was broken. The Geek Squad told me it would take 5 to 7 days. On July 7, I called the store and they said they would escalate my case to get me an answer by Tuesday, July 12. I called on Tuesday to inquire about my phone and Tom said that nobody had escalated my case. So I asked him for a store manager and he said no manager was available. He said he would have somebody call me back. Nobody called me so I called back after 2 hours because I couldn't believe that a store would be without a manager.

So I spoke to Joe, but Joe said he would get back to me. Mellisa, the mobile manager, got back to me. She said that it would take 24 hours to get my phone; and if she couldn't get me my phone, she said she would replace it with a store phone (iPhone 4). I wasn't satisfied with the answer because I have travel plans for July 16; and I'm going to out of the country for a month and half. I needed to go through all my application and work on them to get my finances, budget and other applications up-to-date with my travel plans.

I'm going to go care for my grandfather who is getting a surgery done and I won't have time for anything else. I spoke to Monica, the general store manager, and she was extremely rude. She said, 'We will have an answer for you within 48 hours, and the answer might be "no answer on your phone".' She was extremely arrogant. I told her that I was extremely upset and she said that she couldn't do anything for me at all; and that she "might have a phone for me by Friday, July 15" . I feel that I shouldn't be treated this way. I don't deserve it at all. I'm extremely upset. My phone number is **. Huntington Station, New York's Best Buy general manager, Monica, is extremely rude.

I bought a PS3 at Yonge and Dundas in Toronto, Canada, and found out that the machine didn't work. So, I brought it back to the store to have it exchanged; I paid $430. They refused to exchange it, because the serial number didn't match my receipt. So, I called Sony, but they refused to help me. They did a scan and found out that the machine didn't match the box that I purchased. The managers at Best Buy accused me of tampering with the box. When I called their headquarters at Best Buy, I can't even talk to a live person. They closed my case to say that the manager at the store will contact me. They didn't even listen to my complaint. Their policy is all e-mail -- no live communication.

We purchased two iPads on 2/7/2011, telling the clerk we were only interested in the new one coming out April 1, the iPad2. She told my husband that it was no problem, we could purchase the iPad and keep it in good condition with no scratches and bring it back to purchase the iPad2 for $25.

We waited until they came in and they were completely gone in minutes. So, every week I have called often being on hold for over half an hour and waited until the iPad2 were in. We went to the store to upgrade and they told us that this program was never offered. When we confronted the clerk, she said she did not remember what she said. We were sold these computers under false pretenses and want our money back or the iPad2 for the money we were quoted.

I saw there are many complaints against Best Buy. Please let me know what our options are. I am very mad. We would NEVER buy the iPad 45 days prior the new release without a promise like this. She is completely denying it. Thank you.

I am livid right now at Best Buy! I have tried endlessly to get a receipt or an email or note, or a verification from Best Buy saying, "I bought a computer from you with the date I purchased it which is on 8/11/10 and with my best buy account. I don't want any private information about the credit card. I have that I input it into the order. It was billed to a third party. I was told I would need a power of attorney to get a copy of a receipt by employee Austin badge number **. I was given no alternative except that. This is my Cheryl ** Best Buy account. My computer, I have it in my home. I placed the order. I need a receipt stating I bought it because it needs repairs. Now, if someone does not get me the receipt, I will have to bring a lawsuit to have Best Buy pay for the repairs. I have never sued anyone until this year and Best Buy may be the second person. I need a simple receipt, email something with a date and the laptop listed on there.

I made an unauthorized charge on my credit card! I have not been to any Best Buy store since 2009. I was getting the runaround on the refund of $42.83. It was claimed that I authorized it two years ago, and I needed to call and cancel. I said my info was on a "list," and they charged me from this "list." Amount is still on my credit card and had not been taken off yet. I cannot get a human being; I cannot get my money back.

While shopping, a store clerk had left out a broom propped up in an aisle half hidden after his clean up. He then spent his day playing on the phone. I asked for help for some phone as I followed the other clerk talking to him. I walked around the corner and tripped over the broom, fracturing my leg and getting other damage. I contacted Best Buy, who did send out an adjuster, but then I spoke to their insurance about covering my medical bills. They stated they do not carry medical coverage and if I wanted them to pay it, I should talk to my lawyer.

No lawyers take these claims that I could find. I lost my business and suffered for many months, and still have damage that they will not take care of. This company does not stand behind its customers in any way I have seen and is deceitful in how they practice business. This happened in 2008 and justice must prevail. I will post anywhere I can on their practices and how they done me.

I bought a TV from Best Buy with an extended warranty from the Chesapeake store. I had problems with them at that time, but now my TV broke and when I called the warranty number they gave me (two numbers to call), both said that they do not come to my area. When I bought the warranty, no one advised me of this but yet they delivered all my furniture down here. So they said that they had to decide to pay one of these companies to come out and it would be 2 or 3 business days. I had to call them to find out what was going on. The lady said that if she ordered the part, it would take about 2 days. But that the main office would not let them, that they have to order it.

I waited and heard nothing between the 7 to 10 days for a part. I called, they just said it wasn't in and did not even care. No sorry, nothing. Then on the 8th of April, they left a message saying that I had an appointment that day but the part had not come in. So on Monday the 11th, I called and told them that I needed a phone call to let me know when I have an appointment, not on the same day for I do not sit at home 24-7. I have to travel to Chesapeake a lot due to my daughter's illness. I said that I would be out of town starting Tuesday for my daughter's surgery, so they said they would be here on Friday and that the part would be in Thursday.

I made arrangements for my daughter to have some help so I could be home. Well, on the 14th, they called and said that they mailed it to the wrong tech and that they have to mail it to the right tech. I don't think it should take this long and they were just giving me the runaround. Not 5 minutes later, the main office called me just to say that they called and advised me of why so many calls and no fixing? I have had it with these people. The number to Best Buy is 549-4828, warranty is 1888-237-8289, audio-video 336-996-1775 and the main office for audio video is 406 268-4084. 757 238-8400 is one of the shops but don't have the name. Thank you.

Best Buy installed a refrigerator at my home. Due to the negligent installation of the water line behind the fridge, it leaked. The water leak caused damage to the drywall, floors and walls.

I called Best Buy about a specific Xbox 360 game at 3 PM and was told it was in stock and available, so I drove 1.5 hours to get to the store only to find it was not in stock. Then I proceeded to look for an alternative and found a BioShock 2 collector's set in the $19.99-and-under value games. When I went to purchase it, I was told it was $39.99. I talked to the rep of the game section and told him that I should get it for $19.99 since that is where it was located, and he said in a rude tone, "that won't happen." I then proceeded to talk to the store manager who basically was useless. I had one game in my hand I was going to purchase, but after the store manager failed to provide the correct customer service, I dropped the game on the floor where I stood right in front of him and left. Don't buy from Best Buy unless you like being treated badly and also like overpaying for merchandise (like $74.99 for an empty external hard drive enclosure).

My boyfriend purchased an HP Pavilion dv7 in Sept 2010 for me along with an extended warranty. When we got home, we set it up and two weeks later, we were having problems with the wireless, the fan, hard drive and the beats audio. We take it in to Best Buy and have them look at it. They do their "work" on it and say that there nothing is wrong with it. We go home and have problems again. Now, the wireless goes out so we take it back and they look at it again and they tell us that nothing is wrong with it. This is a $1,100 laptop. We take it back home and it works for a day or so and the wireless goes out again.

On the third time, we take it back and it now shows that the wireless card is not detected. The Geek Squad tried to reinstall the driver but that does not work. So, we were forced to buy a USB so I can pick up wireless. The laptop starts acting up more, the fan will not shut off and is loud. So, for the fourth time, we take it back and my boyfriend and I are both furious. He explained to them that HP support will not work on it because it was not bought directly from HP. So they advised us that they needed to send it in for repairs at their service center in Chino.

Two weeks later, my laptop comes back and Brandon claims that he examined it and it was all working. I get it home and find out that everything was wiped out. They replaced my hard drive with a smaller one. Mine came with a 650mb HD and they put in a 500mb HD. They said that my wireless was working as well as my speakers, definitely not! I spent three hours on the phone with Norton and they told me that I have to pay to put Norton back on since I do not have any more keys.

I called Best Buy and talked with Chris. He said to bring it in and he will put Norton 2010 on it for me. We also noticed that all my speakers were not working again. Chris tried to install the driver and it did not work. So it had to be sent back to their service center again to be fixed. I was told that they had to reinstall the OS, the hard drive, and put three new speakers in.

Today, we picked it up and--lo and behold, it still is not working. This is a 3-month old system and it is not working. Best Buy will not replace it unless it is sent in for three or more services. I am a college student and I cannot be without my laptop. Also, one of their Geek Squad members put on the service ticket that my machine was filthy dirty. What a **! My laptop always sits in a case with a cloth over it and it is never dirty. They claim that they cannot send items in for repair unless they have empty boxes. They quote 2-3 weeks for repair and 5-7 days for priority level 2 but that never is the issue. I am sitting for 1 month without a working laptop and it has to be sent back tonight for the third repair.

I use my laptop for school and work and was forced to not be able to work or use my laptop for classwork. My boyfriend is so pissed as well because I do not have a working laptop and Best Buy keeps giving us excuses. All I want is our money back so I can go somewhere else and purchase a product that is good. I cannot afford to have my hard drive wiped away or replaced again. I lost all my documents and pictures on the hard drive because they never informed us that they were replacing the hard drive.

Insignia 42 in plasma television NS-P42Q-10A is 11 months old and is a lemon. It was repaired in September 2010 because it would randomly go to a totally green screen during the middle of a program. To get the green screen off we had to turn off and leave off for several minutes. If not off long enough it would turn on only for a minute and then shut off by itself.

The Geek Squad sent a repair person. They replaced the "main board." Now 2 months later it is doing the same exact thing. We are on our second repair. We were told it needed to "fail" 4 times before they would consider replacing it. To add insult to injury they also offered an extended warranty plan. This Insignia brand TV is a lemon. I would not recommend buying one.

I went to Best Buy to purchase a laptop for my daughter for Christmas and when the local stores had no stock, I turned to order online. I placed the order on 12/23/2010, received confirmation from Best Buy, and they pre-authorized the charge on my debit card. I also ordered expedited shipping to get the laptop as soon after Christmas as possible since I could not get it by Christmas. The order number is **. I received an email on 12/27/2010 from Best Buy that the order was canceled because they could not verify my information. I called the customer service number and they could not give me a reason why the order canceled. They said my billing address might not have matched my card. I used this card for many online purchases, so I know that there is not a mis-match on my information. They said this item was only available as a ship to store item and I could have it at a store by 1/4/2011, but they would have to charge my card again. I do not have funds to charge since the previous re-authorization is still pending. I asked why I didn't get a call before they arbitrarily canceled my order and the CSR said they would have called before canceling.

No such call or attempt was made. The CSR said she would send a request to corporate to find out why the order canceled and someone would contact me within 72 hours. I had a custom card printed with the computer specs, photos, and the estimated delivery date (12/28/2010-12/29/2010) and wrapped it for my daughter to open on Christmas. My theory is Best Buy was unable to fulfill the order as promised and used a default excuse to cancel the order. The end result being me looking like a liar to my daughter and giving her a great disappointment after she is so excited at receiving this laptop this week. I use merchant accounts in my business and know that if there is any information mismatch, the card will not pre-authorize; so since my card had been pre-authorized, that the reason for cancellation being unable to verify information is false. My funds are tied up in the pre-authorization of my debit card and my daughter not being able to receive her laptop at the time promised will cause irreparable disappointment. She has a history with psychological problems and this type of disappointment is very damaging.

I am very disappointed with the service I have received from Best Buy. I was told and guaranteed that a Christmas gift would arrive in time and when I log in on Christmas eve, it says it is back ordered. I ordered an inferior laptop just so that it would be there as a gift from Santa. This was the only gift they are receiving. I was told that it could be picked up at a local store on Christmas eve but oh, wait, nearest store is 2 hours away and wait it's not available and we have none available in that price range I was disconnected twice and had to wait forever (because of the holidays I assume) so I asked the rep to take my number in case we get disconnected again but no she said they do only outbound calls.

Needless to say, this has been a terrible experience and I will share it with everyone. Then the small print says if it does not get there by Christmas we will ship free and you will get a $20 gift card. I had to bring it up to the rep who was unfamiliar with that policy but did add the card to the order and said it looked like it would be charged to my credit card but she would try and fix it. The customer service reps were friendly and helpful but the order process must be computerized and a mistake like this is inexcusable (the order saying it was in stock and would be shipped that day). A phone call letting me know about the back order would have been helpful.

On 11/28/2010, I purchased two game tapes for the computer. Neither one of them worked, as nothing came up on the screen. I took the tapes back on 12/4/2010. The guy at the register said I could change them, so I went to the back of the store and found three tapes that I liked. I exchanged two and purchased the other one. I asked the guy what would happen if those tapes didn't work, he said to bring them back. When I got home, I tested the tapes and only one of them worked.

I took the tapes back and told the guy at the door they didn't work and he said he remembers me from the last time. I told the guy at the return counter and he said I couldn't return the tapes because they had changed them once and you are only allowed to make one exchange. I told him to give me store credit or give me my money back and he said he couldn't do that and called a supervisor. When the girl came over and he told her what was wrong she called another person. He took the tapes in the back and said he was testing them. He called another guy that called himself the Geek Squad.

They said one of the tapes didn't work, but the other one did. I told him it didn't work on my machine. He wanted to know what type of computer and laptop I have and I told him and he said maybe the computer wasn't compatible and that it had to be a Windows 7. I told him I had a Wwindows 7 PC and it didn't work, so he wanted to give me the same tape and I told him no and he said there is nothing he can do about it because the tape was open. So then my husband asked him how do you test a tape if you don't open it. He said you should know what is compatible to your computer. He refused to give me store credit or let me get something else in the place of it.

He said the only thing he could do was give me back the same tape. So I told him I would take it a step further and he said you do that, but before you do read this, and he pulled a receipt off the computer. I told him I wasn't reading anything because I would take it a step further. So he refused to give me back my money and this is why I am writing to you, because I don't think I was treated fairly. There was no physical damage other than the fact that he made me angry as sin and that's a nice way of putting it.

I purchased a washer. I had it serviced several times, approximately 8 relating to replacement of parts and water leaks. It has been three weeks, and now I still have to service the washer. Under their lemon law policy, they refuse to replace same.

While visiting the Best Buy on Agora Parkway on 22 November, 2010, we found an LG dryer on sale for $649.99. The retail price of this item was $1,099.99. A few months prior to this event, we had purchased the matching washing machine. Our intent was to purchase the dryer before it was discontinued (so we would have a matching set). The dryer was on clearance because the model had recently been discontinued but this Best Buy store had three dryers at the store. We were told we were purchasing one of these three. Along with the dryer, we were also purchasing the matching pedestals. The pedestals were sold at the full retail price of $229.99 each. We used our Best Buy credit card to make the purchase, taking advantage of the no-interest for 18 months promotion the store was offering. We were told that since it was close to Christmas, the delivery service was backed and our order would not be delivered until 11 December, 2010.

Since there were approximately three weeks between the date of the purchase and the date of delivery, I was already making payment on the dryer. By the morning of 11 December, I had not heard from the delivery service so I called first thing that morning to see what time we should expect the delivery. We were told there would be no delivery as our order had been placed on hold. I phoned Best Buy at 8:30 that morning (December 11) to ask why our order was placed on hold. I was told there was a good reason for the hold and that a manager would look into the situation and call me back.

We told them we wanted the dryer we had purchased and that if they could not deliver the dryer we had bought, they needed to replace the dryer that we purchased with a comparable dryer.

My husband and I had stated we would be willing to pay the difference between the retail amount of the dryer that we had purchased and the sales price of a dryer that was comparable to the one we purchased (there was a $25 difference). They refused our offer and claimed that in good faith they were offering to credit us for the money we had already spent plus $300. As for the pedestals, the ones we had purchased had been discontinued as well and the new ones cost $20 more. The store did agree to pay the $40 difference (since we had bought two pedestals).

The store supervisor (who had been in contact with the general manager) said the two of them would discuss the situation and let us know if they decided to be more "generous". We have not heard back from either the manager or the supervisor. During our conversation with the store supervisor, we were told we were the second customers to come in complaining that the item they purchased had not been delivered. The day prior (10 December), a customer experienced the same situation.

I ordered Toshiba laptop computer on sale for $299. I had to select stores which were increasingly father away from me to find one that had it in stock. It was in store pickup only. That was the store in Newington, CT. The next day I received an email saying that the item delivery to the store would be delayed 2-3 weeks and that I would receive an email when it was available to be picked up. Two weeks later I received an email saying the order had been canceled because the item was not available in the store I selected. I sent them a formal complaint on their website the following day.

They sent me an automated response within an hour saying that they received my complaint form and that if I was trying to cancel or amend an existing order, I should call customer service. I called customer service, waited 15 minutes to speak with someone, relayed my tale, waited another 10 minutes for a supervisor to get on and then was dropped from the call.

I tried again but wait time was up to 20 minutes and I couldn't take the time just to be dropped again. I replied to my auto-generated email from customer service but have heard nothing back as yet. I checked Best Buy online and found that several stores close to me as well as the one in Newington have the exact model currently in stock. I don't understand why Best Buy would go to so much trouble just to ** me out of a lousy $80. Order number **. If I want the product which Best Buy agreed to sell me for $299, I must now pay them $380. I'm out $81 and at least 10 hours of my life and a few mm Hg in the wrong direction.

I purchased a computer and printer package as a Black Friday special promotion on November 25, 2010. During checkout, the clerk suggested an optional purchase of Microsoft Word software, which was specially priced with the purchase of the computer ($79.99 plus tax). I indicated to her that the computer was a gift for my son who needed a new computer for college and I did not know if he needed the Word software product. She indicated that it was returnable for refund if he did not need it. Alas, my son did not need Microsoft Word because he had already purchased it at the college bookstore and could reload his disk onto the new computer.

I just got back from the Best Buy store, no refund. The assistant manager said it was not a returnable product so I am burnt for the cost plus the tax, an amount of over $80. Shame on Best Buy. Maybe Walmart is a better place to shop.

I waited Black Friday and bought an HP laptop for $500 that was on sale. I never opened it and decided that I was going to return it. After a week I went back to Best Buy to return it. I had not opened the box at all. The young employee working at customer service seemed nice at first, but it soon changed. He put it all the information and asked if I would like the money back or use it at Best Buy. I just wanted the money back.

Right after I answered he brought the laptop to the back while holding tape in his hand. He comes like 15 seconds later and says that I had opened the laptop from the bottom. It appeared that he had just taped the box. I said that I had not even touched it. He continues to open the box in front of me and opens all the never opened bag so that he can plug in the laptop and see if it works.

It was all fine but he told me there would be the 15% restocking fee. I was outraged because that would still cost $75. I argued for a little while and he mentioned many times that I could get the fee waved if I got store credit instead of the money back. I was furious and just left with my money. The employee was very corrupt and I knew that he had ** me over. When I first said that I wanted my money back he started with the scheme that I opened it so that Best Buy could get this free money in their outrageous 15% restocking fee that added up to $75.

Oh my gosh, I don't know where to start. I think this company should be investigated for very illegal practices! In addition to dealing with years of bogus rebates that never come through, now they advertise on the net that they have wonderful buys on products they may be getting in, in a year or so. The laptops they show (11 ea) are all not available for shipment. Wow! Wouldn't all retailers love that situation?

It's like, "Well, if we can't get you that one, we can get you one for only $300.00 more. Talk about switch-and-bait. I wish that Best Buys will close soon. I'll stop waiting three more years for my 2008 rebates. What a horrible organization!

Oh my gosh, I don't know where to start. I think this company should be investigated for very illegal practices! In addition to dealing with years of bogus rebates that never come through, now they advertise on the net that they have wonderful buys on products they may be getting in, in a year or so. The laptops they show (11 ea) are all not available for shipment. Wow! Wouldn't all retailers love that situation?

It's like, "Well, if we can't get you that one, we can get you one for only $300.00 more. Talk about switch-and-bait. I wish that Best Buys will close soon. I'll stop waiting three more years for my 2008 rebates. What a horrible organization!

Buyer beware! We purchased a new Samsung 46 inch LED TV at the Lake Zurich, Il Best Buy, a week before Thanksgiving. They indicated that there were none available in the warehouse (as they were all being held for the Black Friday sale). However, they had one in stock at the store. They agreed to send it over to the warehouse so they could deliver it to us the following Tuesday before Thanksgiving. When it arrived, it was defective so we sent it back immediately on the delivery truck.

We were told that a new one would be sent out from the warehouse on Friday the day after Thanksgiving. We were never called with a delivery time so we called them that Thursday morning and they indicated that we were not on the delivery list until the following Sunday. On Saturday, we received a call that they would be delivering the TV between 1:00 and 3:00 on the next day. At 6:30 that evening, we received a call from the warehouse indicating the the floor/display model we had ordered that was defective could not be fixed and they had none in stock so they would not be able to make a delivery the next day.

We did purchase a floor model! In addition, we were told it would be replaced with a new TV but instead they were trying to fix the defective floor model they switched on us because they knew they had none available! This was out right fraud on this stores part! We have gotten our money back and will never shop at that store or any other Best Buy again!

I was discriminated against by Best Buy's general manager Camela at Alamo Ranch, San Antonio on November 26th, 2010. This past Friday morning, November 26th, 2010, was the absolute worst customer service experience I have ever had in my life, and I am sad to say that it happened at Best Buy--where I have been a loyal customer for over 10 years.

Essentially what happened was that the store's general manager Camela, refused my request for customer service that morning. I had gotten up early like most people and I got in line around 3:30am at the Best Buy at Alamo Ranch in San Antonio (5419 W Loop 1604 N, San Antonio, TX 78253). When the store opened at 5am, I walked into the store and grabbed some items that I wanted to purchase and walked over to customer service--so I could purchase the items, add them to my Best Buy credit card and get a price adjustment because of the new sale price on the Nook.

On Wednesday of that same week, I had purchased two Nooks for $149, which were being sold at that morning for $99. My understanding was, the Nooks for sale were priced at $99 until the end of business hour on Saturday. I had my receipt in hand and I was requesting a price adjustment, because obviously $99 is cheaper than $149. I tried to explain in vain to staff and the general manager Camela that she should simply follow Best Buy's existing store policy and that they should provide me the routine customer service that is provided according to exiting and written store policy.

She gave me a copy of the Best Buy ad and told me that it was stated in the Black Friday ad that Best Buy would not price match, and I replied to her that I did not see anywhere in the ad where I cannot get customer service for my items. If they do not want to price match, then give me a refund! When I pressed her, what she did say was that she would accept the returns and then make coupon/voucher to hand out and then walked away. In everything she did that morning, Camela had no respect for my time, for my loyalty, and worse of all, she refused to provide me customer service.

I was absolutely appalled at her behavior as well as her staff--who were simply following her directions. I attempted to document the episode, because I could not believe the discriminatory behavior, downright hostility and simple refusal to abide by your own store's written policies. I also want to add that the Nook was not sold-out in that store. I had gotten up early and I did not leave that Best Buy until 7 in the morning, where I had lost 4 hours of my time (time to get to store and waiting) and about 30 miles of driving all for nothing. I did not get serviced, and I could not purchase my items.

Oh, and forget about that Community Forum at BestBuy.com. It is simply the propaganda Best Buy machine. I think they use to work for China. They provide poor customer service, because instead of providing information and help, they are extremely defensive and thugish!

For Black Friday, I purchased two Canon digital cameras, model number SD1400 IS Black and accessories for the cameras from Best Buy in xxx *** *** ***, CA Store number xxxx. When I arrived home, I opened the Camera to discover that the camera lens was open. So I turned the camera on and it had an error on the display, "Lens can't close."

So I went back to Best Buy for an exchange. When I talked to the front desk and explained the situation to Alex and Quinn the Store Manager, they opened the box and inspected the camera serial number. After they did so, they told me smiling and laughing, "Nice try."

I didn't understand what they where talking about so I asked them what do you mean, "Nice try?" Alex said, "Yeah, the serial number on the camera does not match the serial number on the paper, so when you bring us the correct camera we will exchange you the camera." So I told them that I had just purchased two cameras 30 minutes ago but they hearing it they never asked for the receipt. I told them I want to talk to your store manager and Quinn said to me, "I'm the manager and I have told you bring the correct camera and we will exchange it." Then Alex re-inspected the camera's serial number and said then, "If you don't like the outcome then I will have the police department to escort you out the store." I was insulted and humiliated by being treated like a thief. I was never expecting that kind of treatment from Best Buy.

After the embarrassment, I asked them for their names and employee ID number to report them to Corporate but they denied the request. I called Best Buy corporate and reported the incident to them. Corporate asked me to get their employee ID or name for them to file but they also denied the request from corporate after corporate asked me to hand over the phone to the store manager. Quinn did talk to corporate. After corporate told me they have filed a report and will contact me when they're done with the investigation.

I went to file a police report with the Compton Sheriff Department but an officer at the Sheriff station told me that I couldn't make a police report because the theft happen to Best Buy not to me. I think it is immoral and unfair to treat the consumer public this way. I'm really upset with Best Buy customer support. I was humiliated by their staff and I want people out there to be well aware of what's happening to customers at Best Buy in Compton, CA.

Monday, November 22, 2010, I ordered a Dell laptop computer online from Best Buy. My son was to pick up the laptop at a Best Buy in Papillion, Nebraska. I live in Montana. The money was immediately taken out of my checking account, as I had used my debit card. I checked the "order status" all day Tuesday, all it told me that it was "checking the in-store inventory" at the Papillion, NE store. I called customer service twice on Tuesday.

They explained that because I lived out of state and it was an in-store pick-up in another state, they had fraud prevention measures to go through. This I understand and appreciate, but it would of been great to of read about this online. You see my son needed the laptop because he was deploying (deployed) to Iraq on Friday, November 26, 2010. Moving on, I am assigned a case number and told to keep checking the order status because it should be only a few more hours.

I checked through Tuesday evening and then Wednesday morning, November 24, 2010, at 7:15 a.m. MST I received a phone call from Best Buy. The lady I talked to said that my payment got "stuck in the system" and could she have another credit card. I asked how a payment could get stuck in the system, the money was already taken out of my checking account and had been for 36 hours, so what is there to be "stuck".

She told me she didn't know but she would cancel the transaction if I could give her another credit card. So, being the good Mom that I am and wanting my son to have his early Christmas present before deploying to Iraq, I gave her my credit card information. I then asked her how long this would take, explaining the time constraints, etc. She said the transaction would be completed that day. (Wednesday) I said, "OK".

So, all day Wednesday, same message on the order update status. Then Thursday rolls around (Thanksgiving) and I call again. (Sigh) I explain the whole thing to another customer service rep and I am assigned another case number. This customer service rep told me the transaction should of been completed but sometimes it takes 24 hours. Well, it's been 4 days I tell her, so what's the problem.

She said to keep checking the order status for updates, the transaction should be completed by Thursday and my son can pick it up Friday morning. So, Friday morning rolls around (today) and I get the same message when I call (processing payment information) and the same message when I check the order status online "checking the in-store inventory at Papillion, NE store". Well, guess what? Time is up!

My son deployed this afternoon, no laptop and I still have not had the money credited back into my checking account. So, after 1 hour and 4 phone calls to Best Buy I get connected with an under-paid "I could care less" customer service rep. I told her to cancel my order. She asked why, I explained the whole situation and she could not of cared less. I asked when I could expect to see my money returned to my checking account, she said 7-10 business days. I said "Well, it took 4 minutes to take the money out, it isn't as if you are issuing a refund since I never received the product so why 7-10 business days?" She said that was store policy and hung up on me.

I sent an e-mail through the Best Buy online e-mail system telling them I am very dissatisfied, etc. the whole 9 yards. I just want other consumers to be aware of the nightmare this whole transaction was and to beware of buying online. The one thing I wanted to give my son, a proud member of the USAF, was a laptop for Christmas and because of "payments getting stuck in the system" and other ineptness, it didn't happen. So, now I will have to wait until he gets to his base, establishes his mailing address then borrows someone else' s laptop to send me an e-mail message with his mailing address to send him a laptop. I am so disgusted with Best Buy! I will never do business with them again and my complaints will be heard.

And lastly, I understand that I could of done this earlier but according to the Best Buy website, this item was available for pick-up the same day the order was placed, so I thought "no problem". I should of just wired the money to his bank account, so he could of paid cash for it, but I honestly thought we could complete this transaction within 5 days.

I arrived at Best Buy on Wednesday evening to prepare for Black Friday sales. I am handicapped and I can't stand for more than 10 minutes so I sat in my vehicle. When the store personnel arrived at 4 am to hand out vouchers for sale items, I approached the sales personnel and explained my situation and was told that if I couldn't stand in line, I could not receive a voucher. No consideration was given to the fact I had been there for several hours at that time. I don't feel that the store handled my handicap situation very well, as a matter of fact, I feel like I was discriminated against.

I went to Best Buy to purchase a camera I've seen one on sale for $949. I told the clerk we wanted one. He went to the back to get it, then came back and said he only had six and he couldn't sell us one till Black Friday. If that's the case, why advertise it and display it on Wednesday if you can't sell it on Wednesday? So I went to hhgregg and purchased the same camera at the same price. Best Buy has lost a customer because I will never shop there again.

We purchased a Samsung side-by-side refrigerator, along with an extended maintenance agreement in 2005. The warranty was supposed to be good until October of this year. The first hint of trouble with the appliance happened this past August, when a temperature control problem caused us to lose hundreds of dollars worth of food. We had to wait almost 2 weeks for a part to arrive. Several days after the repair was made, the ice-maker began to malfunction, making tiny ice-chips, rather than cubes. We were told that we could not renew our warranty until this problem was corrected.

They sent out several more repair-people, none of whom were able to fix the problem. The last one out told us to turn the temperature up a few degrees at a time, waiting for a week or so in between. They were convinced the freezer was too cold. Now the temperature is as high as it will go, and the ice maker still doesn't work. To add insult to injury, Best Buy says that it is our responsibility to pay for this repair! This is not an honest, or credible company!

I purchased a french door refrigerator a few years ago. It is an LG. I loved it in the store, it had a large draw that you could put an entire sheet cake in or so I thought. To my dismay when the refrigerator was delivered it, did not have the drawer in it. When I called the store, I was told that the size I needed was not equipped with that feature. I was told that I could send it back if I wanted to. It was warm outside and the food was already melting from the heat.

The old refrigerator was taken away and I had no choice, in my mind, but to keep the new one. The store told me that they would issue me a 10% credit for my trouble. I appreciated that, I have however never been so disappointed with a product that I have purchased before in my life.

The doors do not close easily unless lined up exactly right. The ding that sounds if you have the doors opened too long is extremely annoying and I as well as the entire family hate that feature. The shelves are not tall enough to hold the items that we purchase no matter how you configure them.

The outside of the appliance is a smooth finish, which I was told was easier to keep clean, it shows every mark and scratches. I know it is too late to have anything done about this now, but after spending 2 hours cleaning the spilled carafe of coffee out of the fridge on my daughters birthday because the shelves are not tall enough. I am very frustrated and just needed to tell you that the design is awful and if a salesperson is selling something and the feature that you bought the item for does not come on the size that you need. The salesperson should be knowledgeable enough to know that and let you know so you choose something else. This refrigerator was not a cheap item, I hate it and I wish I had never got it. Thank you for your time.

Bought Asus Laptop computer from Best Buy. Used it 10-12 times in first 30 days and hard drive crashed. Took it back to Best Buy to have repaired under the MFG warranty. When I received it almost 3 weeks later, the Microsoft operating system was gone and the computer was inoperable. Best Buy told me I had to go back to Asus to get a new recovery disc.

Asus told me they didn't have one and to go back to Best Buy. Best Buy refused to give me any satisfaction or a working computer so here I am. The Best Buy manager at the FT Worth Best Buy tells me only Asus can restore the operating system. I find this strange because the Best Buy Dallas Service center does the warranty work. What a bunch of jerks. Never go to Best Buy my friends.

I have been the victim of a bait and switch at the Culver City Best Buy store. I have been sold 2 completely defective netbooks in the past 2 months. The first, a Toshiba, had an inoperative wireless switch. I waited about 3 weeks for them to tell me that it could not be fixed but there was never any effort to give me a loaner or any compensation for having my computer and my money. After waiting, I was offered a "store credit" and foolishly bought an ASUS netbook with it. That one literally died after about 10 days. I waited another 2.5 weeks to be told that it was declared "dead".

By now, roughly 6 weeks have passed and I was told that I could not get a refund because they sent the Asus out to the manufacturer. Because they sent it out, they could not give a refund and that sounds like a huge scam to me. I was told that I could get only a store credit to buy the comparable ASUS again for which I must pay an additional $104! I refused to do that, planning to dispute the charge on my credit card. Unfortunately, I learned that same day that I had unfortunately and inadvertently paid with my debit card rather than my credit card which is my huge error. I therefore had to take their credit yet again and had to take another computer of lesser quality than either of the two that I had previously purchased to avoid paying them any more money. I am outraged and could use some guidance. Is this a case for small claims court?

I read online about Best Buy Black Friday sale and saw a laptop that was being advertised for $299.00. So I called Best Buy and had asked how many they would have in stock. Unfortunately, the person that I had talked to told me that he couldn't give out that information. I then had asked why is it when I have called before about other products that have been on sale in the past that I could get the information on how many of those item were in stock but when it comes to a Black Friday Sale, all bets are off? He said that was just their policy.

So my question is why is there no truth or transparency when it comes to Black Friday sales, but if it was any other sale that's going on, they will give out the information about how many of those items that are in stock?

I recently purchased a new Samsung 40" Led, 3D HDTV from Best Buy. Best Buy had a promotion going on which included a $200.00 Premium Delivery and Whole Room Set-up. In addition, I also paid $79.00 for furniture assembly for the $699.98 TV Stand. That is altogether $279.00 for a TV and stand delivery!

First of all, I was told by the salesperson that I would be receiving a call from the delivery personnel, the Geek Squad confirming the delivery time on the day prior to my delivery. I did not receive any call so I figured my delivery date had been changed to another date. I spent the evening with my friend. At 8:00 a.m., I received a call from the Geek Squad informing me they were on their way.

I explained that I did not think they were coming since I did not receive the confirmation of my delivery the day before, as I had been promised and asked if they could come later. They finally agreed to change my delivery time for later that day.

When they did come, although I was told by the salesperson and my delivery included a "full room hook-up and premium delivery", they would not help me with wi-fi or computer hook-up with my new TV! I also purchased a Blue-Ray Player, 3D glasses and when I asked for them to show me how to use my Blue-Ray player and utilize my 3D, they told me that I would have to call the Geek Squad and pay for them to instruct me. My TV is not even set up so that I get a full picture!

In March 2010, I purchased an HP laptop computer. In October 2010, the hard drive locked up. The computer has an extended warranty on it, and the warranty has been confirmed. However, because I misplaced my sales receipt during a move, Best Buy/Geek Squad refused to honor the warranty. Upon further investigation, it was discovered that because I made a "cash" purchase, Best Buy did not keep a record of the sale.

Ii have come to realize that since best buy does not keep records of "cash" sales, not only is this an act to defraud the consumer of warranty and other services, but they are defrauding the federal government as well by not keeping records of the cash sale and reporting said income. In addition to this issue, there are concerns about the manufacturer's warranties as well and what happens to them.

The worst customer service of my life. These guys apologize; then with their last words, they throw back an insult and denial of responsibility. It's like some kind of farce to them. On top of that, when you get to a point where you no longer can trust them and decide you don't want to do business with them, they ** you as best they can. Today I purchased three laptops for around $3,800 and I never let the store with them. I never touched them and they refused to refund $800 of the buy for a restocking charge. What kind nonsense it that?

Made arrangements thru rob inside best buy for installing direct TV on 10-13-10 talked on the phone with rep who I thought was from direct but I guess she wasn't named Anita got account # installation was set for 10-25-10 from 8-12 at this time. On 10-25-10 when no one from direct showed up we contacted direct they said it wasn't on their schedule for us to be installed. I told them we would just cancel she said that wasn't possible except thru smart circle who was the company that it went thru. They never had us down to be connected. They told us we would have to contact best buy I did so and was told there was no one there from direct today and they didn't handle this.

I called Direct back and they gave me the # for smart circle which was disconnected called direct back they finally got in touch with smart circle who said they didn't get the equipment in! but they would reschedule needless to say we told them we wanted to just cancel I asked for and e-mail or letter stating they canceled but they said they were unable to do this!

So now I have to watch my checking account to be sure it's canceled. We have spent a whole day on this I am disgusted with this company and its practices and believe this is just another scam. Cannot understand why direct would have salespeople in store and not take responsibility for them. Why we had to go through so much to cancel. They should be more certain of the companies representing them a lot of people would have given up and probably been held responsible for a bill whether they were installed or not.

I bought a Sony TV set, brought it home and it did not work. I wanted to exchange it for the same kind, but the people in the store said it was physically damaged and refused to give me a new one, despite the fact that I did not damage the TV and I bought a protection plan. I noticed while still in the store buying it, that the box didn't look completely new, and they assured me that it had never been touched. That was clearly not the case, because it hadn't been dropped after we purchased it, and there was a crack in the middle of the screen, internally. But it is new and is not broken outside.

I paid $1053 and now I don't know what to do or where to go for help. I got so upset because it was a gift for my father's 75th birthday, and I was frustrated because the people at the store were unprofessional and Natalee, the manager, even refused to give her last name. When I asked them what to do now, they told me they don't know and brought the TV to my car.

Purchased a $300 Samsung DVD player plus a service agreement back in 2009. When I purchased the service agreement from the representative at the Glendora store, they explained that if anything was wrong with the merchandise, I could bring it into any Best Buy to exchange it for a new one. This is the second time this model has broken down on me and now when I went to return it at the Murrieta Best Buy due to the fact no DVD's work in the machine as they all play distorted pictures on the screen and skip, Ken wasn't willing to exchange it and said they could only send it to have it checked and if they deem it unrepairable then at that point, they would exchange it.

When we asked Ken how long it would take, he said 7-14 days. I asked him what I was supposed to do during the next 7-14 days while they determined what their direction would be with my DVD player and he said that we don't offer loaner merchandise. So aside from Ken having a very condescending and rude attitude, it appeared that nobody at this store was interested in trying to help me and were only interested in explaining to me the store policy and procedures that the computer told them. They lost a good customer for life.

I purchased a new Sony Bravia LCD TV on 10/10/2010, and a black TV stand. I was told that since my purchase exceeded $999, delivery and home installation would be free. The Geek Squad arrived at my home 10/19/2010, and told me there would be a $200 total charge for delivery, installation and mounting. They would not proceed until they were assured of payment. I paid, under protest. I now find that the Sony remote control furnished with the TV does not function properly. I have contacted Sony TV Support and wrote letters to both the store and Corporate HQ. I am awaiting a reply and refund of my $200.

We bought a 32 Insignia TV in August 2009. All was great for the first 9-10 months and then the screen went blank. There was no sound and no picture. Because it was still in the original warranty period, a repairman came out within a couple weeks, looked at it, and said he would have to order a whole new board (which is crazy because the cost of the board was more than the cost of the TV). The board arrived, so I called to schedule an appointment to have it installed. Again, someone was there within 10 days to install it.

Within a month, the screen goes blank and no sound, again. We call for another repair, and within 10-14 days, a repairman comes out and gets it working. I asked if Best Buy had a lemon law, and his response was after 3 tries, the TV will get replaced. Guess what, 8 weeks go by and the screen goes blank and no sound. I contact Best Buy and am told that since it has been 30 days since the last repair, it is not covered and we will have to pay for any repairs done. Repair parts have their own 30-day warranty.

At this time, we are now 2 months past the original 12 month warranty period. When I explained that the original problem, within the manufacturers warranty, still has not been fixed I was told there is nothing they can do because I did not buy the extended warranty. I asked for the reps supervisor and he told me the same thing, and there was nothing he could do.

My response was that we will no longer be purchasing our electronics from Best Buy because a company should stand behind the quality of the products they sell and make sure a customer has a quality product instead of hiding behind some policy. My employer would be out of business if we treated customers like that - we fix things until we get it right or we replace it at no charge for our customers. I do not recommend buying anything from this company, unless you consider it a disposable electronic and don't mind replacing it out of your own pocket.

I bought a Toshiba laptop in early 2009 with 2-year warranty. It stopped working in September 2010 so I brought it in. First, there was confusion about warranty because I got the extended warranty a couple days after I bought the computer in 2009. They sent it out on September 20, 2010 and said it will be done in 2 weeks. I waited 3 weeks and went into the store. Geek Squad told me at first the factory was not going to fix it, but then they realized their mistake and would rush it out. First, they said they had the motherboard to replace, and 2 days later, I was told the motherboard would be in on October 19, 2010.

I went there today on the 20th and Chris told me it was in transit, but he did not know when it would come in. It was UPS or FedEX. Funny, whenever I send something, I am able to track it from start to finish. I asked for the store manager and was told she would look into it, but Chris was the best they had. She offered to sell me a new computer and allow me to bring it back when mine ever showed up without a restocking fee. I said, "If you were a car dealer you would give me a loaner instead of offering to sell me a new car." I will never shop at Best Buy again. The people lie.

I am in need of assistance in a matter with a local electronics company here in town...*Best Buy* (Shreveport, Louisiana), and the Corporate Headquarters as a whole. I thought perhaps you could give me some legal advice to bring my issues with Best Buy to some sort of resolution. We purchased a 42 inch Insignia flat screen from this company. We also purchased a 4-yr Black-Tie warranty.

As of this past March, we have encountered some technical issues that has now become an on going battle to get a replacement, or credit from this defective flat screen. We've now had this flat screen in for repairs well over 4-5 times since this past May 2010. From what our warranty/guarantee states, we would be granted a replacement, or refund in the event of this equipment malfunction. Best Buy has us in gerbil cage, spinning ande going nowhere; because the 'catch' is, the service repair techs must deem this TV as 'unrepairable' before they will issues us a refund/exchange. So, in other words, if this TV can be repaired, we must endure these inconveniences, until all avenues are exhausted.This television has a 'Ghostly' issue going on. It continues to turn itself off and turn itself on all throughout the day and night.

It has been serviced by two (2) different repair shops. They both has not found the problem. So they return this malfunctioning TV set back to our home. This television has traveled back and forth to Texarkana at least 4 times. Campbell Appliance repair has taken it in also to observed it at least twice. One repair center has 'seen' the issues we've complained about, they ordered a replacement part, and yet the problem still exists! It's very frustrating at this juncture. What can I do to get my refund or exchange? I've made made numerous calls to Best Buy Headquarters. I've listened to enough elevator music to make me **!

I've been told by many 'Geek Squad Reps.' that we must continue placing this TV in for repairs, even if they can't repair it, or redeem it unrepairable! On another note, I asked for a 'loaner' while this ghostly TV is out on repairs. The store clerk didn't bother to look up our account, as I stood there with my receipt in hand. We were instructed to choose a TV that was on display to take home in the meantime. But, here's the real kicker...I had to purchase the display model The manager explained that when our 1st TV is repaired, that we can bring it back in for a credit.....hum! I've called, talked and have done everything but screamed at this company about my warranty and what they promised, but it seems to have fallen on death ears!

Now, we have two (2) TV sets from Best Buy. One that has not given us a problem since May 2010 (the loaner), and one that is a constant nightmare. What can I do, short of reporting them to The Better Business Bureau, or the Consumer Protection Agency in Baton Rouge, La?

I'm certain that Best buy has a loop-hole in their contract to many unsuspecting buyers, who will also get caught in a world of deceit like we have. I'm looking for answers, yet Best Buy only gives you lip service that leads nowhere. I want a refund! I also want them to pay for any interests I have accrued since I had to buy the 'loaner' on my credit card. There is something very wrong with this TV set, and they will not cooperate with me whatsoever to resolve this issue. My question to you is, what happens when my warranty runs out? Who will be responsible after that, even if they can't find whats wrong with this TV set? Please contact me at **, or reply to my ongoing issue via email. Thanks.

On 2/8/10, I bought a laptop (3/plan ADH). On 9/3/10, I sent it to best buy to get fixed. On 10/8/10, I got new laptop but no plan; they claim the plan is void. I was told I could transfer my plan by at least 5 workers when I got to pay for my upgrade; I check out and I was told the plan was void. 32999 for the plan and 12999 for unusable software.

I had a Maytag for many years, so long that we had to replace the turn thing where you choose how you washed. It broke one day and just wouldn't wash anymore. We went out and bought an LG WM0642HW front loader. I loved it until last week when I heard this awful noise, the tub wouldn't turn. So, I called LG and they referred me to three repair shops that stink. I called Sears, but they can't come out until 4 days from now and at $129 plus parts! We think it's just a belt, but can't figure out how to get it apart and they don't have that anywhere. How do you get to the belt? My husband could fix it. He fixed the other washer and our dryer that's a gas Kenmore and I've had it for about 18 years. I wish I could find a chart so we could fix it ourselves if that's possible!

The letter I wrote to Corporate: On 10/8/2010, my husband purchased an Apple iPad and various accessories for me as a birthday gift. After opening it and trying it out, I didn't feel that it was the type of device I was looking for, or could make practical use.

I called the store at 847-406-3914 on 10/13/2010, after reading the policy on the reverse of the receipt, going to www.bestbuy.com and reading the same informatio. I then spoke to a Geek Squad member at the store. I explained my circumstances, and the female said I wouldn't have a problem with the return/refund. I had the original receipt from my husband and went to the store with every piece purchased and proper working order.

Everyone was very helpful and I was able to accomplish the return and exchange. Until another Geek Squad member came up to the register to explain the Restocking Fee of $75.00 that would not be refunded. Being with my two young kids, and getting close to their bedtime, I continued with the transaction, as was. The Restocking Fee is described as 15% for notebook computers.

The iPad is a Tablet PC, not a notebook computer. It has no keyboard and is configured for output and input, unlike a notebook. Even on your website, (www.bestbuy.com), notebook computers and Tablet PCs are in different categories. So how can they be the same when classifying it for a fee, but not a product search? The policy also indicates 10% Restocking Fee for iPhones. But nowhere does it say anything about Apple products in general or that this restocking fee encompasses the iPad. Not printed on the receipt, available on the web-site, or told to me personally when I called the store. Had I known I may have kept the gift.

Today is 10/14/2010, I spoke to Tony, the manager at the Gurnee store who said he was new to the job and unsure about the policy, but couldn't do anything. Even if not refunding the money in cash or credit to our Debit MC, a store credit would seem fair, even 10% would seem more fair considering the receipt states the fee for iPhones.

Tony gave me the 1-888-237-8289(Bestbuy) number to speak to someone about filing a complaint with corporate, because as he said there was nothing he could do. There was no override and the system was designed that way. When I spoke to a male representative around 1:10pm CST for nearly 25 minutes, he explained there was no way out of the fee. Arguing they were the same (a notebook and a tablet) and regardless, because it is an Apple product, I wouldn't be refunded anything more. I asked to speak to someone else, he explained that no one would answer any differently and my complaint was being taken.

I don't see why it would be so hard to print an addendum, alter the existing receipts or web-site even to cover the gray area here. I should not have to pay $75 because I received a gift I wasn't fully satisfied with; especially returning it within the specified range (14 days), calling ahead to Geek Squad, also having the original receipt and all accompanying accessories.

I do not appreciate the tactics used to persuade me to give-up on this matter, as stated by Best Buy employees, (You're not gonna win this battle). He seemed more eager to debate and argue than resolve the issue or bring any clarity to why the Restocking Fee for the iPad wasn't clearly specified. He did say because it was a new product, maybe the paperwork hadn't caught up.

Why should I have to pay for this oversight? As I said, this was a gift! After reading the receipt back, I didn't hesitate to open it and try it because it was returnable with a full refund. Please correct this omission of a clear definition of how the iPad, or Apple products in general sold by Best Buy, are treated in the return/refund/exchange policy.

I hope something can be done to make me more comfortable with continuing to shop at Best Buy. This experience has left me unsettled. Thank you for taking the time to read this. I can be reached at: (contact info.)

I bought a laptop from Best Buy about a year ago. 2 weeks ago, the laptop was on the table charging and my daughter ran by it and tripped over the power cord knocking the laptop off the table and breaking it. The laptop would not turn on at all. The next morning, I was on my way to take the laptop to Best Buy to get it looked at and my husband left it on the hood of the car. The laptop fell off the car as we were backing up and he ran it over with the car. We still took the laptop in and we were told that even with him running it over that we have the accident warranty so it would still be covered. Now Best Buy is telling me that there is too much damage done and it won't be covered. They won't return my calls and don't want to replace the laptop or refund me for the laptop. I paid $300 for the warranty and they won't do anything for me even after I was told it would be covered.

I bought electronic equipment from Circuit City several years ago. The zero interest credit card I opened was sold to Best Buy when CC went out of business. On my last statement, my previous balance was $671 and they added an $821.97 deferred interest charge. Times are tough and I really don't have an extra $800.00 to pay this charge that I was not expecting and don't feel I should have been charged.

The following letter, which was sent to Best Buy's corporate office and to Mr. **, the store's general store manager, provides the details of my case. In summary, I bought new speakers for my car and had them installed by Best Buy. Right after I drove away, I noticed a bad rattling noise coming from one of the new speakers. It looks like they damaged the wiring system of the car, as I did not have any issues with sound prior to going to the store, except for one of the original speakers, which was blown (this is the reason why I replaced all the speakers). Now, not only is the sound system not working properly, all the controls are not functioning well. Details are included below: Good afternoon, Mr. **. I trust this message finds you well.

I find myself in a very difficult situation with your store. I went to your store sometime in August to purchase a set of high performance car speakers for my car. After consulting with one of your sales representative (his first name is David), he recommended PolkAudio, which I bought. I also bought a 'Kicker' sub-woofer in an effort to enhance the sound quality of the car. I do not recall the exact amount that I paid on the speakers alone, but I think it was in the neighborhood of $700+.

Today, my car system is in worse shape than it was when I went in to have the speakers replaced. What follows is factual information about the sequence of events. The reason I made the $700+ investment (excluding service costs and the $100 tip I gave your associate, Eddie who is no longer with Best Buy) is because one of my original Infinity speakers had blown out. Specifically, the front speaker on the driver's side was completely gone, ruptured in the middle. I know this because I had no sound coming from this speaker when it was still in the car and Eddie showed it to me when the work was done.

On September 1, I went to your Car Electronics shop and asked Eddie to replace the speakers. Eddie was recommended to me by your sales associate, David. Shortly after I drove away from your shop with the new speakers (by shortly, I mean within minutes after I drove away), the front speaker on the front 'right hand side' - the passenger side, started to produce a lot of static and a rattling sound. I was both surprised to experience this and disappointed.

A few days after September 1st, I went back to the shop to bring the issue up to one of your associates. I could not return to the store immediately the day the car was serviced because it was late and the shop was already closed (they stayed open late past 9 pm to finish my car). I could not return to the store the next day, or within a few days because of the nature of my work. I get out of my office late and I travel for business.

I went back to the shop within just a few days and a gentleman by the name of Alex tried to help me. After checking for about 45 minutes or so, Alex told me that the issue was associated with the amplifier I had in the car (the amplifier and wiring were not purchased or installed at Best Buy). I went back to my home and replaced the amplifier only to see I had the same issue with the speaker on the front/right. Clearly, the issue had nothing to do with the amplifier.

I went back to your store on Sunday September 26 to bring this up to Alex's attention. It was late in the afternoon. He asked me to come back on the following Sunday at 11 am because it was late. I agreed with him because the store was closing within half an hour or so. I wanted them not to rush the work to identify the issue. I could not make it during the week because of the nature of my job.

I went back to the store for the fourth time on Sunday October 3rd (yesterday) and stayed in the store from 11 am to almost 5 pm, only to find out they could not fix the problem.

I immediately tried to get help from your management staff to see what could be done about the situation. I spoke to two of your managers, one by the name of Liz (who tried to be helpful) and one by the name of John, who ultimately took my case and who was unhelpful and offensive.

Mr. **, I have spent a lot of money trying to get my car serviced at Best Buy. I have never brought my car anywhere outside of the BMW dealership for service, while it has been in my possession in order to avoid situations like these. I prefer to pay the dealership a premium in exchange for good service and good work. I brought it to Best Buy because I thought you had qualified people working on car audio systems. After this experience, my position in this regard has changed quite drastically. Let me give you a 'before and after' account of events, as it relates to the status of my car.

Front speaker was blown on the driver's side. All other systems, including sound control, fade, left/right balance, sound to all speakers (except to the one that was defective), all systems were working properly. The issue/and only issue, was the speaker that was blown on the front/driver's side.

After all of the adjustments and re-adjustments made by Alex (and someone else who was there yesterday, but I did not get his name), my car now has many other issues that were not there prior to me bringing it to your shop on September 1st:

The left/right balance is out of control; the fade effect does not work properly; the speaker on the front right hand side was fixed at the expense of the front speaker on the driver's side - now the front speaker on the driver's side does not work at all. Alex explained to me that he switched some components to make the problem go away from the front side on the right, but only resulting in having the problem now back on the driver's side. I am getting no sound whatsoever in the front/driver's side. On top of this, the control systems are out of control.

John, your inventory manager, I believe, told me he had to get your insurance involved because 'most likely the issue is associated with the wiring and, since Best Buy did not install it, they had to assess whether you are liable for this issue or not. Since Best Buy did not install the wiring, you cannot take responsibility for this issue'. Firstly, I had no issues with the sound or any of the sound controls prior to bringing my car to your shop. The only exception was the speaker on the front (driver's side), which was blown/defective.

If John's position is correct, the implication is that Best Buy should not touch cars that have not been fully serviced at Best Buy, including wiring and other components. If cars are wired elsewhere, you should not touch those cars. Otherwise, the customer pays the price if one of your associates causes the existing wiring to be defective and I firmly believe this was my case. John told me that the original infinity speaker I brought in was in fact not blown. John is implying I am lying about this situation, which I find extremely offensive and am not taking lightly at all. I question John's judgment and carelessness in this situation. Firstly, John was unaware of this situation until yesterday and did not know my case or the multiple times I had been back to the shop to get my sound system back in order.

Secondly, John did not actually see the blown speaker when it was replaced by Eddie. I did because I was there and I saw it with my own eyes. In addition, I knew I had an issue because I was getting no sound from that speaker. Thirdly, why would I spend over $700 on this if I did not have an issue with my sound system? How can John make such a determination? I assure you that I will do everything I can to bring John's behavior up to the attention of the appropriate officials within the Best Buy enterprise. I have already submitted a complaint to your corporate office - the case number is highlighted above for your records. Mr. **, here are my expectations:

4. If this issue is not fixed by Best Buy, I want my money back and I will gladly return your speakers, so long as I get my old speakers back. If you care to give me a call, you can do so at 646 **. I just want to get this resolved and move on permanently from your stores. I also wanted to document the sequence of events. This email serves this purpose. This experience has been just incredibly uncomfortable to me. I will never again purchase anything from any of your shops. I hope this is rectified quickly.

I will seek action from the Better Business Bureau, the Department of Consumer Affairs, and other Government Agencies if my problem is not resolved in a responsible manner. I will also call my credit card company to issue a stop payment on this if the issue is not rectified in a timely manner. This situation is simply unfair and unnecessary. Liz, the other store manager I spoke to was actually very helpful. I want to thank her for her attention.Thanks for your attention to this matter.

I took my 2006 Mini Cooper S to the Best Buy in Ft Lauderdale for a simple stereo installation. After several attempts and much more money spent on my end, they "completed" the job.

By completed I mean that it sometimes works. The bluetooth sometimes works and the plastic piece around the faceplate constantly comes off. This is all after they broke my front speakers, broke the handles on my doors and happily charged me for installation. It took two-plus months to get the check from Best Buy insurance to re-pay me from the money I spent to get it fixed sooner than later.

Horrible customer service and argumentative and unknowledgeable staff was the least of my problems with these bozos. Stay away at all cost! I had to take multiple days off work to get a problem that should have taken one day to fix.

I purchased a Sony Vaio in February 2010 and had to take it to Best Buy to have repairs done. Well, their geek squad gave me the run around and when it was finally time to pick it up they were going to pack it up totally broken. Now, I have been without my laptop for quite some time because of "repairs". First, I sent it to Sony directly, then I took it to Best Buy.

They destroyed my laptop that cost around $1400 and replaced it with one that supposedly has a faster processor but the screen is inferior. They also gave me a $100 gift certificate after I pointed out that the screen of the one they wanted to replace it with was inferior! They took so long trying to repair my new Sony vcf115fmb, I failed my anatomy exam.

I am trying to get the one they replaced it with to open my anatomy program but I am not having a lot of luck. Oh yeah, I paid for one of their geek squad people to come out and hook my printer and wireless laptop before and they weren't going to send anyone out to hook up the replacement until I insisted. Not only that, the guy that was packaging the new one up dropped it on the table! I told them that I didn't want the one they dropped but they gave it to me anyway! I will never buy anything from that store again! I have never been treated so wrong and bad by a store in my life! I am not the only one that will never buy from them again! I wanted the resolution screen I had and they couldn't supply me with one. You should have seen what they tried to send me home with! My laptop with the whole top broke! What can I do?

The website offers a shipping of $8.95 for a product, but it is impossible to get shipping at that price because they offer another product, which they advertise for free--and they charge an additional $8.95 for that. There is no way to purchase the feature product by itself without being charged what is essentially twice for shipping.

I bought the Samsung refrigerator in 2006. First, the ice maker quit working. Repairman fixed it. Within a week, the refrigerator did not get cold, in fact it was very warm. I called repairman in the neighborhood **. He came out and said the cost will be $480.00 This is really bad. I have my Mom's old Sears refrigerator in the garage and it is about 22 years old and it works perfect.

The model number for the Samsung is R5253BASB. I am a divorced mother with two teenagers and getting the refrigerator fixed is a really big problem for me financially. I will never buy another Samsung product again. Shame on you Samsung. You are milking innocent customers. Please respond to me.

On October 1, 2010, I purchased a new XBOX Black 360 at $199.99. When we got home and opened the package, we found an old and used XBOX white but with no controllers inside. I went to the store and talked to the manager and they said that I have to deal with Microsoft. I don't understand why I have to deal with Microsoft if I made the purchase with Best Buy and not Microsoft. The manager, Neil, refused to resolve the problem so I called the police using my cell phone and the police wanted to talk to him and the manager Neil said, "I'm not touching your phone." Right there, I felt discriminated because he gave me dirty looks and the way he acted with me. Not only I purchased the XBox black 360 but I also purchased a 2-year warranty that I paid extra for at $49.99 and a Halo game at $59.99. Everything came up with a total of $309.97.

I purchased a Hewlett Packard C4795 Photosmart scanner. Upon arrival at home, on unpacking, it was discovered that the glass was broken. The unit was immediately repacked and returned to be told I had broken the machine. I called H.P. to inform me that this was a common pattern of this store, as did a review of ****. I have filed a legal action to reimburse me for the machine.

We purchased a washer from Best Buy on 11/1/09. Recently, the washer rinse cycle is not working and I have tried to contact Whirlpool to have it fixed since it's in 12-month warranty but have been given the runaround to wast time so we can't have it fixed.

First off, I bought a Whirlpool Washer/Dryer on 09/30/2006, a few months after buying it, it broke down. And I have had several problems with this thing since I got it. But that's beside the point. And note every time I would call for service is was great and pretty fast they would set up the appointment. And they would also have weekends available.

Now, we are in September 2010, 4 years after my 5-year warranty. I purchased from Best Buy. So, I call them up because I need someone to come out because when it spins my washer it sounds really loud now for some reason. And sometimes gets a code F1 whatever that means. Then they tell me they no longer have a best buy technician in my area and then say they contract out to other people in my area, so I say great. They said they will send a message to them they are called Greens Appliance. She said, they will contact me to set up an appointment. Well, a week goes by and I call Best Buy again so I just asked them to give me the number.

I got the number and called these clowns who had never bothered to even call me. And they say they cannot service this kind of washer. I was mad already are you kidding me after a week of waiting already and now this. So, again I call Best Buy back again and so they tell me they have one more place and they should be contacting me to make an appointment. So now, 2 days later they call me and tell me the only time they can come by is between 2-4 daily. At this point I am livid right in the middle of the day how convenient is that. Which is fine for people who do not work.

To top it all off, I am School Bus Driver. I cannot just take off in the middle of the day. Then, I call Best Buy back again, I am so mad I will never buy a thing ever from them again. I will take my business somewhere else. They tell me I have no choice, I have to go with them or I can call another service company in my area have them do it and wait to get reimbursed for the service. Are you kidding me. I paid for a warranty with Best Buy and I have to do all the work to get someone here to fix my washer. That is why I am writing to who ever wants to listen to this I am very upset about this. So hopefully someone please help me!

I purchased a Toshiba Satellite A305 laptop from Best Buy in March 2009. Within 3 weeks, the hard drive failed! I called the same store that I bought it from and they told me that since it was still under warranty, they had to ship it to Toshiba, which would take 2-3 weeks to finish. I informed them that this was unacceptable, as I purchased Geek Squad protection (what a joke), and I had finals coming up! Then they tried to sell me their "backup services" where they charge over $100 to backup your files (also a joke). If your product is still under original warranty, they will do everything they can to skirt the cost, despite your "extended warranty". I had to take my laptop to the store across town (45 minutes away) where a friend knew someone to get it fixed in the store.

I'll make this short. I bought a computer about a week ago at a Best Buy in Stafford, Virginia. The sales clerk asked for my phone number and email address, but I told him that I did not want to supply those either. He told me I was required to provide both, or there would be no warranty on the computer. I knew this was absurd, but I provided an email address anyway, one I don't normally use and the one I've provided here,because I wanted to see if I would start receiving mail from Best Buy. I did.

Could somebody at Best Buy explain to the staff at the store in Stafford that lying to customers is not a good thing. Incidentally, I don't like having my intelligence insulted. Not good for business. I'll be shopping elsewhere in the future, not because the email is a problem, but on principle.

On September 10, 2010, my mother-in-law ordered and paid for the new iPod Touch 4th generation at the Best Buy in Lake Conroe, TX. And I was to pick it up at the Best Buy in Palmdale, CA. I went to pick up the item on September 13. I was told that it was no longer there. An employee either stole it, misplaced it, or sold it. The iPods are out of stock and they don't know when they will be getting any in. How could they sell or steal an item that was already paid for? It was a birthday gift. How can they let this happen? Someone is not doing his/her job there!

I took my camera in (that was a gift) on July 12, 2010. A supervisor tried to help me find a cord for it, as I had lost mine. She jammed a cord in it and broke the inside of it. I was told they would send it out to be fixed and pay for the damage. I have been in there 4 times since then to only receive attitude when I ask where my camera is. They can give me a straight answer, the supervisor is still working there and when I informed them that I could not even take pictures of my son's first day of kindergarten, they basically told me they did not care. To this day, still no camera and no answers and they never answer their phone; then when you take a trip in there they have an attitude when you question them. This place is ridiculous and I will never buy anything from there!

Buyer beware. Horrible customer service! I recently purchased a home in Los Angeles and went to my local Best Buy store. They have a Pacific Sales department within the store. Pacific Sales is subsidiary of Best Buy. In other words, Best Buy owns Pacific Sales. Being a recent home buyer, I needed to purchase kitchen appliances that I would be able to finance over time. The Pacific Sales associate told me that as long as I pay with a Best Buy credit card, I would be able to finance the purchases over 18 months with no interest.

I went ahead and purchased a range oven, microwave and refrigerator. All of which cost $2,799.74. Two weeks later, I was told by a Best Buy representative over the phone that none of my purchases would be financed because the sales was through Pacific Sales (which was in the Best Buy store and owned by Best Buy), not Best Buy and I used my Best Buy reward zone Mastercard which is different from the Best Buy credit card. To make matters worse, I do have the other Best Buy credit card and the sales rep conducted the transaction using my Best Buy reward zone Mastercard, then insuring me it could be financed over 18 months. I have both called and talked to managers for the credit card and Pacific Sales departments and was basically told there was nothing they could do.

As a consumer, I will be canceling my Best Buy both of my credit cards and returning all purchase I have made since the appliance dilemma, not to mention, posting this letter to the Better Business Bureau along with any other websites I could find. Oh yeah, adding further insult to this problem, because the transaction of the appliances was conducted as a Pacific Sales purchase and not a Best Buy one, any reward zone or Best Buy coupons could not be applied to the purchase! Best Buy owns pacific sales and the Pacific Sales store was actually inside the Best Buy store! Talk about technicalities that screw over the consumer!

I had a speaker that I purchased on 11/28/09 that was no longer working in my truck. After taking it in to the store that installed it, they found the speaker to be bad and reordered it for me since it was not on hand in the store inventory. They said they would call when it came in and actually showed the speaker in transit to the store. They expected it that day or possibly tomorrow. I waited for a call for almost a week later. I never received a call and finally decided to go in to the store to check. I found the speakers sitting on the checkout desk back in automotive department.

After finally getting someone I asked about the speakers and they confirmed that, yes, those were indeed mine. After showing them my receipt of the initial transaction, I found that the receipt I had was for the installation and labor only. I was told that I needed to produce the original receipt for the speakers or go to the service desk and they could look it up for me. I did. They could not find a record of me purchasing anything as far back as September 2008. No help at all.

I went to my computer at home and printed out a bank statement that showed 3 different purchases that were made during the tine in question. After going back the 3rd time, I had Karl (store manager) magically find and print out a receipt for me. I thought, finally we are getting somewhere. Not even close. I was then told that I needed to contact Infinity (manufacturer of speaker) to get a refund. The store was not going to be able to help me swap out the bad speaker for the ones that were ordered. I had no number, so I went to the back opened the box the speakers were in and found the 800 number. Called the number only to find that the store should have taken care of this.

So while I have them on the phone, I go back to the customer service desk stand in line to talk again to Karl. When he seen that I had Infinity on the phone, only then was I given a store coupon to have my speakers changed out. Only to find that I still had to pay the labor for the removal and installation of the bad speakers as well as any hardware needed. The guys in the back that did the install were very helpful and just laughed and knew right away who I had dealt with, Karl. This is not customer service. I will never make any purchases in Best Buy ever again. Also, I will let everyone I know that they, too, need to find other places to shop or even deal with on-line purchases. This is not acceptable at all. Just had to tell someone.

Upon purchasing this television, I was told that it was not in stock and could take 10-14 days on being delivered. The time of delivery I accepted was the morning schedule, 8 am-12 pm. At approximately 11 am, I was called by the delivery personnel and was told they were running late. I stated no problem; I will be waiting. At 12:45 pm, they arrived in a hurry to deliver my television and stand. After spending 3 minutes in bringing the 2 boxes in, I had asked if they were going to assemble the television. They stated that this is just a delivery and left so quickly that I didn't sign any receiving documents.

Later, I did find out that they are required to set up items. After several days of conversations with the corporate office (3 days later), the delivery personnel lied and stated that I refused set up. Again, there were no signed documents refusing or receiving this merchandise. I had come to the conclusion, because of the quick manner, that these 2 young gentlemen acted in the delivery that something was wrong. I was alone that afternoon until the evening when my boyfriend and son were there to help assemble the stand and television. That is when we noticed that the television was severely damaged with a shattered screen. It was approximately 9:15 pm and Best Buy closes at 9 pm. So, I decided to go the next morning to return this damaged television.

Upon arriving to the store, I asked for assistance to remove this television from my car. I met with the store manager named Kevin. As I was explaining to Kevin my situation, he had stated that the box showed no major damage and decided to call the delivery personnel to question what happened. After speaking with them, he came back to inform me that his decision was that I had damaged the television and he would not be returning or refunding my charges. He said that I was stuck with taking this up with Sony. I could not believe what I was being told. And I was very upset for the way he was speaking to me. He was very disrespectful and loud, stating over and over that I had damaged the television. That is when I had given him a piece of my mind, which leads to an escalated argument at the store.

I proceeded with getting the corporate office number and told him that I would report him. I called the corporate upon arriving back at my residence at approximately 2 pm on 8/11. I spoke to a Troy. He stated after my explanation that he was sorry for what happened, and for me to hold while he contacted Kevin at the store. After 10 minutes, Troy had come back to inform me that he was sorry but there was nothing he could do, that I would be stuck with this broken television. I had then asked to speak to a supervisor. After explaining my story and him also contacting Kevin at the store, he came back to inform me again that there was nothing they could do. The next day once more, I did call the corporate and spoke to Rick (case # **). I explained how the delivery personnel delivered my items. They were so much in a hurry that they forgot to have me sign off on receiving. He had stated that he would give them until Friday, 8/13, to produce a signed receipt and if not, I can return this television.

I waited until Saturday morning and spoke to Dan, a supervisor. I explained the reason for my call and asked to speak to Rich. I was told that Rich was there but not available to speak. I then explained why I was calling. I was put on hold only to return telling me that Rich never told me that if they did not produce a receipt of receiving that I would get to return my television. He told me there was nothing he could do further. It has now been 6 days with this broken television and I feel this is the utmost worst customer service I have ever experienced. A box does not need to show much damage in order for the product to be affected. This was not a tip and fall onto a carpeted living room floor. This damage is a shatter, a hard blow by something with a substantial amount of weight. And the box was dented but not torn in the area in question. Please advise me of what steps to proceed with my situation.

3 months ago, my brother and my dad went to Best Buy store in Bellevue and looking to buy an iPad. The associate brought up the transaction. When they paid for it with the Best Buy gift card, the manager of the store passed by and told the associate to stop the transaction. The manager suddenly ran somewhere and left them standing there for 10 minutes. When he came back he told them that he was calling the police and they will be arrested. Other employees at the store were surprised because of their manager's action. My dad and my brother walked out the store and went to the Home Depot next door.

Later on, 4 police car arrived and the manager went with them to the Home Depot. They were calling on the public speaker to looking for my dad and brother. When they came out, the police take them out in front of Home Depot and asking for their ID. Police took their ID and start writing trespass notice. My brother asked the police of reason and the police didn't answer. The police told them to shut up and stand around them like they were violent criminal. There a lot of shopper watching and police and Best Buy manager humiliated my dad and my brother.

When I arrived at the scene and asked the police why they detained them, the police told me not to interfere with their business. The police finally finished writing up the trespass and asked them to sign. They refused to sign and they gave them the notice and pushing us to leave. There was four police car at the scene and only one Best Buy manager was there. The Best Buy manager pointed his finger to my dad and brother and told the police his story. When they came home, my dad was so depressed and humiliated. He got the history of high blood pressure and he had to go see the doctor after the incident. He took a week off from work and couldn't eat and sleep. My brother contacted Best Buy Corp and didn't get any answer from them. They even refused to talk to him.

Yesterday, Aug 14, me, my sister and my mom went to the same store and looking to buy an ipad. The associate brought out one and we asked for another one. They refused to sell 2 ipad and when I asked why he radioed the manager. They have more than a hundred ipad in stock at that time. The same guy manager came out and not even talking to us, he saw us and gone somewhere. We then left the store and I saw the manager was stalking us when we walked through our car. The police stopped us on the road and asked for our IDs of everybody in the car, which are four people. The police told me that Best Buy manager asked for the police to write up trespass notice for every one of us. Even for another brother sleeping in the car while we went to Best Buy store. The police told us they were just doing their job and we should go seek some legal advice for Best Buy's action. Now, my whole family were humiliated and we're all depressed.

We're customer not criminals or thieves. The way the Best Buy manager treated our family was so violating our civil rights and racist for we are Vietnamese. We went to their store to buy the product not to steal it and we're paying for it! Even the police agreed with me that it does not make any sense for us to get the trespass and the Best Buy manager used his corporation's power to go against us, Vietnamese people.

The reasons for trespass written: disorderly conduct or caused a disturbance. I'm seeking for legal advice from law firms who were willing to pay for legal expenses to sue that Best Buy store and their manager. We later went to a different store and buy 4 ipad all together. We have the receipt with 4 ipad on one transaction. It showing that the manager at Best Buy Bellevue is racist, violated our rights and wrongfully practiced business. We're seeking to dispute the trespass notice and contact media, local news. This won't be looking good for Best Buy and their stock holder. If customers no longer shop at Best Buy, soon it will become a second "Circuit City".

How Best Buy customer service department treated myself and my 87 year old father-in-law, essentially calling me a liar, not in so many words but said I did something that I told them I did not do. My father-in-law bought a Insignia 22" Class / 1080p / 60Hz / LED-LCD HDTV Model: NS-22E450A1 | SKU: 9558427, when we got it home and I plugged it in the screen had a large crack that started from behind the bezel and went to the top of the screen. We immediately took the TV back to the store where I was told by the store manager that I had dropped the screen and my father-in-law was out $325, and there was nothing at all the store would do for us.

This was clearly a manufacturing defect from a pinch point behind the Bezel. The crack did not start anywhere on the visible part of the screen. I have had similar manufacturing defects in products that my company builds, where the screen is cracked in transit due to the pinch point. I told the manager that I was not leaving until we received a replacement LCD or our money back. I had to strongly insist on talking to the General Manager and told the manager that I would call the police and get a complaint written up if we did not get our money back or a replacement LCD at which point he found the General Manager En-Tan ***, who gave me the song and dance that the manager did.

Although Mr. *** was much more apologetic in his approach, after several minutes he said that he would give my father-in-law a replacement LCD. This was after being in the store at the customer service desk for almost an hour. I am deeply saddened by the type of customer service I have received at Best Buy and will cease to do business with them.

I bought an LCD Samsung TV from Best Buy. Now, it has 34 lines of pixels always on. Best Buy doesn't repair. The number they gave me for Samsung was a sex hot line.

This is a warning to all of the loyal shoppers who frequent the Best Buy Store in Hickory, NC. Do not shop at this store during the tax free weekend, it's not worth it. Relax. Pay the taxes and enjoy your shopping experience.

My son and I had done our research and knew exactly what we wanted. We arrived at the store at 8am sharp. (1) Upon arrival, we were stunned to find out that we would not be allowed to purchase the laptop that we had decided upon. Instead we were told take a metal seat in an audience type of arrangement. We were then given a Geek Squad folder to fill out, describing what we were wanting to purchase. We then were asked to take a seat and wait approximately 40 minutes (for our name to be called).

Then a sales rep is assigned to you, you go into the computer section and show the associate what you want to purchase. (2) Then you are guided to the Geek Squad line and stand in line for another 40 minutes. For absolutely no purpose whatsoever. This is the line to scare people into purchasing the in-home installation package. In other words, if you did not need the Geek Squad, you didn't need the line. (3) After inching our way to the head of the line, we were then directed to another line that wrapped around the the store to the Customer Service Desk.

While waiting in this 3rd line, an associate came by, picked up the form you had filled out in the beginning, and proceeded to wonder around looking for the unit in question (of course we stood motionless in line for another 45 minutes). When we finally got to the front of the line, the associate behind the counter began to look for unit in the pile behind the counter and low and behold, the unit that we had picked out and waited for had been given to someone else. It's because they only use the model # and our unit had been given to someone else.

On the good side, we had originally wanted the green color, but they were out, according to the sales associate. So we settled for the blue one. After waiting an hour, we were not going home empty handed. Lo and behold, the associate smiled and said "sorry" all of the blue ones have been sold, but we do have the green one here! What a fiasco! While we were happy that we had acquired the original one we had wanted, we also realized that they had not only screwed up our order after 2.5 hrs of waiting. We now knew that we were getting someone else's selection.

Again I repeat. Do not shop at Best Buy in Hickory, NC during the tax free weekend, you will regret it!

My father purchased a eReader online for pickup by myself at my local store Chesapeake, VA for my son's birthday as he has done in the past. When I went into the store, they said I could not pick it up because my father had bought it with his credit card, so he needed to pick it up. I then asked Tracy could she call him with the number they had on file for him, not just any random number I give them. She refused

I then asked for the store manager. She stated the store manger was not in the store. I then said I would like to speak to anyone over her. She then walked away and pulled her cell phone from her back pocket and started texting and having a good time. After about 30 minutes, she walked back by me. I asked did you get a manager as she kept walking. She said I told so and so. At that time I let her know Joe ** is not the customer. I am.

After another 5 minutes, Don comes out and states he is the acting manager on duty. This whole time that I was waiting, my father is on the phone. Don informs us that my father can go to his local Best Buy with his credit card and id then will verify it and call my Best Buy. Then they would let me pick it up. My father then goes to the store. They called and were treated just as bad as I was. My local Best Buy store still refused to let me pick up my son's birthday present. I will never go to Best Buy for anything at all. I will let everyone I know about my experience and I am sure my father will do the same thing. My father canceled the order and went to Office Max in Corpus Christi, TX. I then went to my local store and picked it up. Best Buy needs to remember they are not the only store to go and they will go out of business as other stores have.

Your shipping department made my delivery a nightmare. First, it took me 2 weeks to get an item delivered to my home. Then when they called the night before, they said that it could only be delivered between 10:30 and 12:30am. I was told at the store that I could make it for pm if I needed to. Second, they told me on the phone now that they would call me half an hour before showing up. Now what happened was I never got a phone call and they showed up at 10:00 am instead of a minimum of 10:30. This is ridiculous, how your customers are treated when needing something shipped. Luckily I changed things around and had someone there.

I purchased 28 E-machine netbooks from Best Buy [Customer Number: *** Customer PO#: N/A Payment Type: Credit card From: Tony ***@***.com Business Professional Best Buy For Business Phone] through their corporate sales department. I was assured that if I had a problem with any of the machines I could take them back to any of the stores and they would either service them or would handle a replacement and/or repair. When I tried to have a "Geek Squad" person at the 76th & Dodge st. store in Omaha look at the machine, they told me they would have nothing to do with it because I didn't buy it from them.

I then called Mr. *** and told him of the problem. He sent an email to the store requesting they help me with my service problem and sent me a copy of that email. I returned to the store, asked for assistance & was met by a person by the name of Judy. When I asked her if she had checked her email in reference to getting me help, she informed me that she had not received any email from Mr. *** and when I asked her if she would check her email again, she said something to the effect, "No! I will not check my email. I check it ever 1/2 hour & that is enough!"" When I asked her if I could talk to her supervisor, she said something to the effect, "I am the supervisor and if you want anything done you will go through me!" When I asked for her last name she said something to the effect, "I don't have to give you my last name!"

I, then, returned to my office, called Mr. ***, twice with no return call. I then emailed him. No response. I then called and emailed Best Buy's customer service at 1-888- where I talked to a Ralisha. She told me there was no service obligation on the part of Best Buy no matter what Mr. *** said and if I wanted to discuss it further I would have to call corporate at 1-612- which I did and got a recording saying call back during normal business hours. (This was at about 9:30 AM on Sat. 7/10/2010.) I would think if there was a store open in my area that it would be "normal business hours."

I bought these netbooks with the express assurances that I could get local Best Buy service if something was to go wrong in the first year. I am giving these machines away as part of sales promotion. I deal with customers over a very large sales area (NE,IA,KS,MO,SD & CO). Now, I find that I can't assure my customers that they can simply take those machines to their local Best Buy store if they have a problem. My credibility will be shot if this kind of problem persists. I want results. I purchased these with a credit card. I paid the credit card off so I don't know how much leverage I have there. I will talk to an attorney but I don't want to spend my money fixing their (Best Buy's) problem.

We spent over 6 hours in the Miami South Beach store while we had to deal with less than competent employees including a manager (Peter) who seemed to enjoy dancing at the doors with the security guards rather than assisting us. I have a 7 year old daughter who was not offered a drink or anything the whole time we had to deal with broken products. We purchased a product Toshiba (new product), which did not access the internet as the drivers were missing. We then asked for another product which also did not work and it took over 1 hour to get it running. We also asked for a upgrade of the memory from 1gb to 2gb which they did not do but told us they did.

We then asked them to set it up for us including prepaid wireless. This was a big mistake as it took over 6 employees including the Geek employees to have it not working in two hours. They also seemed to have lots of dancing and organizing of Friday night drinks in between. In the end it took a 5 minute call to the phone operator to get it working.

I have to say this was a bad, bad, bad experience and the manager is really not a manager or he would have consider customer service first instead of complete ignorance to a family who at this point (5 hours later) had really had enough with such poor service. The manager did nothing apart from repeating what 3 employees had already told me. Gross negligence if you ask me.

Please beware if you shop in these stores. They are not what they look like and will be very disappointing. They ripped my family off by lying and thinking we like to spend our holidays waiting for them to organize their social lives and we now have a deficient product. I would not recommend Best Buys to anyone and I will be telling everyone I meet in America in the next 6 weeks and including all the people I know in Sydney Australia and yes you guessed it, I know a lot. I don't expect anything in return now as it's past that point. You cannot buy me. I expect the best in customer service. Lost 7 hours of my holiday in Miami until 9pm at night (daughter was sick with standing at a counter). No increased memory. Now have to spend more money to get it upgraded.

I purchased an iPod Touch for my son in Dec 2009. I was with two of my coworkers who needed to purchase their kids one. The salesman that helped us with the purchase began telling us how great the warranty was because it covered loss or theft and that with kids, you know one or the other would most likely happen. I purchased the warranty and even told other people what a great option it was. I called today and spoke with the store manager, John ** and he laughed and said that just because the associate said that they would replace, it doesn't mean he can do that.

I then called customer service at Best Buy and the associate, Highland, said he would give me a prorated return on the warranty. I told him he should be paying me interest on the money that was taken under false presentation. I have another bad experience two years ago with Best Buy and said I would never purchase anything froj them again. I went to Best Buy because it was close and the weather was bad and they ripped me off again.

The last time I did business with them, I purchased infinity speakers and they switched them out with a ** speaker. When I addressed it with the manager, he told me they did me a favor because the other speakers didn't work in my truck. Best Buy is good at making money but when the customer needs something they are nonexistent. I will never purchase another thing from them. I will have to pay $300 for another iPod because I was misrepresented and did have back up insurance on the unit. I would have purchased insurance if I had known that the unit wasn't covered.

One of the employees used unacceptable language in front of my children when he was answering my questions about an electronic device. This has upset my family.

On the afternoon of June 3rd, 2010 at approximately 4:30 pm, I called the local Best Buy store in Westbury, NY to confirm my appointment to pick up and activate my new HTC EVO 4G telephone. I was transferred to the mobile department and spoke with a young man and informed him that I wanted to confirm my appointment to pick up my new HTC EVO 4G phone. And the young man confirmed my appointment for 11:30 am on June 4th and then proceeded to advise me that I did not have to wait for my appointment and that the store would open at 7 am on 06/04/2010 and that the store was opening early for people who reserved the phone.

So I decided that if this was the case that I did not have to wait for my appointment, I would go in early, at 7 pm. However, I advised that young man to keep my 11:30 am appointment just in case I was not able to come in early. The next day, I went to work and decided that I would head over to Best Buy early because I was advised that I could the previous afternoon by a Best Buy employee. So I arrived at the store at 6:45 am, waited in the parking lot until the store opened at 7 am and was greeted by two gentlemen who escorted me over to the mobile area. One of the men then asked me if I had an appointment and I explained that I did but was advised when I called the mobile area the previous night that I could pick up my phone at 7 am. And the employee who I later discovered was Chad advised me that I could not pick up my phone until my appointment and asked me to leave. I then advised him that I was told by their employee that I could pick up the phone at 7 am and he just simply repeated that my appointment was at 11:30 am.

As it appeared, I was not dealing with a person that was interested in listening to me, I became frustrated and said, "This is **" and asked to speak to the store manager. Then Chad advised me that he was the store manager (even though the name tag advised that he was the mobile manager) and advised me that I cannot curse in his store and asked me to leave. I once again explained that I had been advised the previous day by an employee in the mobile department that I could come in at 7 am to pick up my phone. Chad, the store manager, repeated himself that I needed to leave, that my appointment was at 11:30 am. Then I asked Chad for his full name and advised me that Chad was his full name and to leave the store and to come back for my scheduled appointment. Chad spoke to me in a confrontational, indifferent tone and did not even offer an apology for the misinformation or express any type of empathy whatsoever, and made me feel like garbage.

I then tried to explained that my issue was that I was misled and that I already had an appointment to pick up the phone and that a phone was reserved for me, so that I would be receiving a phone either way and that there would have been no benefit to me coming in at 7 am if I already had an appointment unless I was advised that I could come in early. There was only one other customer in the store at the time by the way. My question is why would Best Buy open early at 7 am to sell a phone when the normal store hours are 10 am-10 pm if it were not to accommodate the anticipated heavy traffic for people planning to purchase the telephone? Why was I treated so poorly and there was absolutely no expression of empathy or even an apology?

The only thing that I am left to believe is that my skin color (black) played a role in the way that I was treated as Chad was white and almost seemed to have enjoyed being so dismissive. He treated another white customer respectfully. On Friday, I went to my local Best Buy store (Westbury, NY) to pick up my new EVO 4G that I reserved weeks ago and had been anxiously awaiting for months! I am so happy with this phone. I love it, love it, love it! This phone is hot, hot, hot! By far, the best electronic investment that I made in years and the price was unbelievable for the value of the equipment!

However, Friday was severely dampened by two issues: The length of time it took to activate the phone at Best Buy and the fact that I was advised the phone required a $10 4G add-on even though 4G is not yet available in NY. I had a scheduled appointment at Best Buy to pick up my new phone on Friday at 11:30 am and I arrived at 11:17 am, but it took from 11:30 am until 2:15 pm until I could leave the store with an activated EVO 4G because the phone was activated after about waiting 90 minutes because I called Sprint myself. But then Sprint advised that they could not apply the rebate to Best Buy so Best Buy called Sprint back to reverse the activation and then reactivated the phone with the Sprint rep so that Best buy could receive their rebate. This was all happening while and I was not even informed about was was going on. I was not informed until I became angry and demanded an explanation as to why I was waiting for so long. Matters were further complicated by the fact that Best Buy's servers crashed continuously and apparently, Sprint's activation system crashed as well.

On top of these issues were the fact that I only had a one hour lunch and had to be charged for vacation time for the extra one hour and 45 minutes that I went over my lunch time, did not have a chance/time to even stop for lunch and a Sprint rep was on site for time promising to issue service credits to some EVO buyers but not me which I find to be discriminatory. I have had phones activated in the past and it has never taken more than 15-20 minutes and Friday's experience was unbelievably bad and I was treated poorly by the Best Buy employee "Chad" who was obnoxious and the other employees seemed to not understand that I was away from my office unexpectedly. It would have been one thing had I taken the afternoon off because it would have been my choice and I probably would not have been as upset as I was but it is another thing that I was expecting the activation to take no longer than 20 minutes, and I was on company time which I eventually had to use my own time which was counted by my company as an unscheduled occurrence.

As a result, I am requesting the following: A substantial reimbursement be applied in good customer relations for the fact that I had to wait two hours and 45 minutes to activate my EVO 4G, the poor treatment by Best Buy staff, the vacation time that I lost and the apparent preferential treatment that the Sprint rep at the Best Buy store gave to some customers and not myself. I also do not believe that I should be charged an activation change. The EVO 4G is an astounding phone but I am not sure if it was worth the amount of frustration and poor treatment I suffered at the hands of Best Buy employees whom it was clear were not prepared to handle the volume of activations or how to manage frustrated customers. They simply did not keep me updated and only provided me with information after I literally begged for an update.

As a result of this experience, I will never buy another item at Best Buy in my life and I will be sure to tell everyone that will listen about my experience at Best Buy. I am demanding a sincere apology from Best Buy for the way that I was treated and compensation for my time and gas for traveling to the store for my extra trip for my futile attempt to pick up my phone.

I am writing in regard to unpleasant customer service experiences had at store in Indianapolis, Indiana. The whole issue revolves around the replacement of an Apple iPod, covered under the Performance Service Plan for CPU and Wireless products.

Obviously, my white iPod was broken. It was brought to the store on 5/17/2010. Upon inspection of my clearly broken iPod, I was told by management staff to go pick a new replacement iPod in store. I did as instructed and returned to the customer service area where I was met by yet another manager who informed me that no, they would not swap it out, and no, I wouldn't get it fixed today. In fact, they would send it to their service center so that it could be repaired. I agreed and the item was sent out.

About two days later, I received a call that my item had arrived at the store. Upon arrival, I immediately noticed the box said Refreshed by Best Buy and noted the item color was black. I understand that the replacement items, per the service plan, are allowed to be refurbished. The problem at this point was that I had a white Apple iPod and now I have a black one. I compared the experience to buying a black car and getting a green one as a replacement. If I wanted a green car, I would have bought a green car in the first place. So Jill, who is apparently the only management staff ever at Best Buy, reluctantly sent the iPod back to the service center to be replaced with a white unit.

This time the iPod was sent directly to my home. I opened this package, as I assumed that the Service Agreement had been fulfilled. After I'd opened the black box my newly refurbished iPod was contained in, I noted that the iPod had no Apple logos to be found. Now my $350 dollar iPod is a generic MP3 player. I'm sure you can understand that in buying an Apple product, you are paying big money for that brand name.

So, I called store 232 and asked to speak with Jill. She had just walked in and apparently was headed to a meeting. So I left my name and phone number for her to give me a call back. This was at 10AM. By 4PM, I'd still not received a call from Jill or anyone from the store. So, I called back assuming that her meeting was over, only to find that Jill was on lunch. Awesome! So I waited around for her call, which came at around 5:30PM.

Jill informed me that not only had the service plan had been fulfilled, but that she would no longer speak to me about his particular matter. In fact, she would only speak with my father, whose name the service plan is in. Apparently, Jill forgot that service plans are transferable, so I had my father sign it over to me. I found this pretty hilarious, as I've been dealing with her for the last 3 week and suddenly I'm no longer the customer. For all she knew, I used daddy's card to purchase my iPod and I am the customer. The way she treated me over the phone was absolutely inexcusable and if this is a reflection of Best Buy's customer service standards, then I will be glad to get this issue resolved and never return to Best Buy again.

Then, I went in store to give Best Buy store 232 one last chance to make this situation right. I waited for about 15 minutes at the customer service area for Jill to stroll over. Immediately, she has a bad attitude. I brought Apple's warranty with me to show her the contents, as she apparently was not familiar. The PSP states The Plan is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty. After the manufacturer's warranty expires, this Plan continues to provide the manufacturers benefits as well as certain additional benefits. At this point, I haven't seen the PSP, even meeting the manufacturer's coverage, let alone adding certain additional benefits. Apple's warranty states that the warranty applies only for the hardware product manufactured by or for Apple that can be identified by the Apple trademark, trade name, or logo annexed next to it (this warranty information can be found on Apple's website).

All Jill could say was that the service plan had been fulfilled and that according to her and the GM, there was nothing left to talk about. I literally had to say, "Are you going to let me explain why I am here?" I have always kept my cool and kept my mouth shut and even let her be rude to me, but at this point, I have had enough.

Firstly, a manager should never escalate the situation by being rude. In all my recollection, I have never had another staff member at Best Buy treat me poorly. Jill is the exception to the rule. Not only would she not help me, but she refused to direct me to someone who could. When I asked for the name of the district manager, she told me to call 1-888-BEST-BUY. I did, and was informed that they didn't have that information. As a member of Best Buy's management team, it is her job to uphold the highest customer service, and I would assume to achieve some customer satisfaction. She has done neither.

Later, I was in contact with a corporate supervisor who I reached through the ever so helpful 1-800-BEST-BUY. Donner, who assigned me a case number, seemed willing to help, but was unable to make the individual store take a loss by replacing or refunding my purchase. He got in contact with the store manager, who was told to call me that day. Of course, he didn't. So I called corporate back, and was met by yet another corporate supervisor. This person ever so politely told me that I should write the CEO or get a lawyer. Thanks again Best Buy for yet another example of your extremely effective customer service. I also filed a complaint with the BBB.

Who do I need to contact to get good customer service, Fry's, Office Max, Office Depot, Wal-Mart, HH Greg, Staples, or Target? There are countless retailers who would gladly take my business and treat me well. I would like to be contacted by someone who has the capability to take care of this issue in a professional manner.

Best Buy sales and corporate staff is trained to rebut consumer inquiries and product warranties rather than to provide "exceptional customer service" which they promote and give lip-service and advertising headlines. Rather than insult my intelligence and put up with their promotional nonsense, I'm just no longer purchasing products, any products from the company. Given I have 3 teens in or approaching college, its Best Buy's loss, not mine.

Why? I purchased a Canon Powershot Camera with a year manufacturer's warranty at Best Buy in March 09. In Sept 09, the camera started acting up and I sent it in to be repaired. It came back and wasn't fully repaired, and I returned it in Oct, December and January and March for the same repair. Repeatedly, they would return the malfunctioning camera, which I would accept so I could take family photos, but the camera was not repaired. Then, when I accepted the malfunctioning camera once more so I could take family photos over Easter, they said they could no longer honor the warranty because it had expired, even though the camera was never fixed in the first, second or third place.

I'll buy my Apple computer and accessories at Apple, not Best Buy. I'll buy our CDs, DVDs, and etc. elsewhere. I was embarrassed by what they call customer service.

On May 16th, we bought an air conditioner, paying for delivery and installation. The delivery person could not install it, so installation was scheduled for May 19th. The store clerk wrote a completely factitious phone number and the installer never showed (despite having the address and time set up). I have spent the last two weeks contacting the store, the installation group and the main office, attempting to get the air conditioner installed. I was finally told on Friday that I would receive a call that night between 6 and 8 pm - from the installer. Of course, he never called. I have now spent the morning attempting to get a delivery date. It is over 90 degrees in NYC - I have spent over 8 hours attempting to resolve this issue.

I purchased a Dell XPS M133O from Best Buy and have had numerous problems with it to the point that it is now barely usable for anything beyond email and that is tenuous at best. According to Dell via email, the actual original purchase date is approximately six weeks prior to the date I actually purchased it as a "new" and very expensive computer. I have emailed Best Buy and have, as of this date, received no response. If I'm not mistaken, it's illegal to sell a used product as "new."

Due to current economic situations, I do not have a phone and depend on my computer for communication via SMS text; but due to its defective state, I'm unable to rely on that source. Also, as a result of the defective product, I am unable to back up files, including approximately $200 of music files.

Beware of minimum wage clerks, without commission, giving you information. Best Buy employees are about as qualified as a bag boy at the supermarket. Remember this when you are risking your own money on something they tell you! Three associates assured me if I bought wireless broadband service, I could have high speed internet in the country where I don't have anything but dial up, not even DSL. Three of them said I would have 250 hours of internet time with this service and that if it didn't work for me, I would be refunded the whole amount for the service. I tried AT&T, I didn't have a signal. I tried Verizon, I didn't have a signal. They took both of these units back and canceled my service assuring me that if I got a bill, I could call and get it corrected.

Verizon bill - no exception, $52.39

Both communication companies said that the clerks at Best Buy misled me and were famous for doing that considering the complaints they had received just like mine. I would have to get them to cover the costs of the two carriers. After dialing my local Best Buy 5 times before anyone would answer on the fifth call, they told me I signed the contract and I was responsible for the bill and they didn't care what I was told, that their salespeople don't make such promises. Since Circuit City and Comp USA folded, they think they are the only game in town and it shows. What a sorry company!

Thank you for your response. Strange as it may seem, at approximately 6 pm yesterday (about an hour after filing this complaint), the delivery company showed up at our subdivision gate, without having first notified us that they were coming, to deliver the last pedestal and to set up everything. This was after having received messages from Best Buy's Corporate Customer Relations Department and a phone call from an appliance sales representative at the store (5 minutes before we received the final delivery), telling me we wouldn't have the final delivery until May 10th.

While we are very happy to finally have the use of our washer and dryer and pedestals, the aggravation and lack of communication between time of purchase on April 16th and time of delivery on May 4th, predominantly between Best Buy, their warehouse, and their delivery company, more than overshadowed our pleasure of having all of this finally over with (hopefully!). Thank you, again, for your consideration of our complaint.

I went to buy replacement power cord for Toshiba computer previously purchased from same Best Buy. Sales assistant was surly and said my only option was a universal power cord, costing $84.99. I nearly bought it but common sense prevailed. Exact replacement cord was available online for $6.99. Best Buy is anything but what the name implies and this from a long time customer.

Me and my son leaving in couple days for Europe for 3 months, so wanted to give a Gift to my wife. Weren't able to get her new Apple product (Apple iPad) on launch day April 30. Were fortunate to locate 1 this morning in BestBuy by special online form. Not possible to hold (store pick-up) or hold by phone (called). Came to BestBuy (20 miles away) at 10:30 am (they open at 11am) and were first to approach Sales person. He said they had 3 iPads and got me 1 I wanted.

Someone approached my sales person while we were waiting together for register to become available and told him he can not sell because someone purchased it on-line. When I replied it's not possible. He said someone called and placed on hold. When I confronted it's not possible either- said someone purchased it day before and coming to pick it up today. I'm familiar with BestBuy setup and I know it's not true because they have special area where they hold sold items. This iPad was sale-able.

So I asked for manager and manager (Anthony) came. So I asked him to scan that iPad to verify if it's available but his answer was: "I don't have to tell you nothing but to say I don't have iPads anymore". And that was it! So I went with my son to car and called BestBuy Consumer Affairs department at 888 and after 20 minutes was told: "Unfortunately, I wasn't able to get a hold of anyone at particular store and will make a note in system". That's not right at all. That's how crooks grow. That's how careless grows. I feel very been treated unfair now and I'm relieved my son is only 4 years old and I don't have to explain him what happened. I'm not a bad person but at this time I want that manager to be fired or something like that, so he won't make same thing to no one else ever again.

I went to Best Buy and purchased a remote car starter for my wife on Sunday, April 18th. I was told that the price included installation. I asked several times if there was anything else required of me or if there would be any other items I needed to purchase in order to get the item installed. I was told "No. There's nothing else you need to do or to buy. Just bring your car out back and we'll install it for you."

It was near the end of day for the installation department and my install would take 3-5 hours, so I brought my car back the next morning, Monday, April 19th. I was then informed that I would need to purchase another component for $80 and the installation for that would be another $30. I hesitantly left my car for the install, as time and money are not on my side. I tried reaching out to Best Buy as I felt bullied and hurried into the situation. Best Buy responded with a cookie cutter response that did not acknowledge their actions or my situation.

I have limited time and money and I feel like I was taken advantage of. I'm out $120 due to their employee misleading and misinforming me. I work too many hours to look for another product and their response was insulting to say the least.

I was talked to like I was less than a customer. I only wanted her to assist me in telling me how to install a web cam I had just purchased, and I was told it would cost me $29.99 for her to install it, so I explained, I only wanted her to tell me and I would do it at home. My entire family shops there at least 5 times a week. During the holidays, I got the XBox 360 and many games.

Our TV's came from there, and I was considering getting my T-Bo there, but what happened today was unnecessary. I repeated that I only wanted her to help me with and it had nothing to do with paying the installation cost, and her comment was, "take it home and read the directions," and she walked away and left me standing there. Was that necessary? The damage was being treated like that, makes us wonder if we still want to shop there. I am taking this to St. Phillip's Sunday, because half our church comes there. It was wrong.

They lied to me about not having to pay a fee on a $300 limit credit card and are charging me $59 a year, plus interest for the sub-par card. They also have sent me a bill for a fraudulent store purchase on my store card (I have both cards) for nearly $50 plus interest and said they are going to do it several more times.

They placed me in the store in February but I was not there. They kept saying that I was but the time was 11:38pm and the store was not even open. I have not signed anything to authorize this.

I would like some help with this as they are refusing to do anything. I have made three appeals. They are ruining my credit score by putting unecessary charges and interest on my record.

Thank you for your time.

Having purchased Windows 7 upgrade and finding that contrary to the instruction in the box, it does not permit a clean install over Vista, Best Buy having full knowledge of this and knowing that this is misrepresentation, which is a violation of retail law in MA, treated me like a joker. My annoyance with them has made me so angry.

Probably the most offensive statement from the CS person was that I could not speak with the store manager as she was not in. I hate being blown off so rudely. I have a computer that now has no Vista OS. I was so angry that I did not even pick up the package at the CS desk. $127.45 represents my entire discretionary budget for the month. I do not know where to turn to receive satisfaction. Microsoft should be ashamed of themselves, and Best Buy should go the way of Circuit City.

In June 2006, I purchased two laptop computers and a printer from Best Buy with service contracts on each. In the summer of 2009, I mailed in three separate service contract renewal forms with credit card information, and on three separate months, my card was charged. I sent my two laptop computers to Best Buy for repairs to find I had no service contracts.

After hours on the phone, I found out that Best Buy has a "policy" of only one transaction per envelope; therefore, some person opening my envelope with three renewals chose one to renew and he chose my printer. No attempt was made to contact me with that information, and Best Buy all the way up to the Corporate Office has offered no solution. I reported this to the BBB, and Best Buy refused any resolution. I am requesting a refund and cancellation of the printer contract, and I also have been offered no solution.

I have two 17-inch laptop computers in need of repairs, and despite my offer to renew service contracts, I am out of luck as far as Best Buy is concerned.

I didn't get a manual with my computer.

I had a viper remote start alarm system installed at Best Buy a few months ago. The remote start was not installed properly and messed up many components in my car. The installer, Randy **, and the manager, Alexander **, told me that if they were not able to correct the problem, I could bring my car to Nissan and have it fixed. They will also pay the bill in full. I gave Best Buy many chances and many hours of my time to fix the problem. But my car ended up having even more issues and, mind you, this is a brand new car.

I was there past closing time on two separate occasions which also made me late for work because they could not get my car started. I had to travel to two different Best Buy locations because the installer told me he needed help from his friend at a different location. I went through all the necessary steps and made a claim at the Bay Parkway Best Buy location. I also have a written statement from the installer, stating all the components he ** up.

It has been several months and I have not heard one thing from anyone--no status updates, no information from anyone. I made numerous complaints and spoke to the manager from Best Buy employee relations Tim **. He also informed me that I will receive all of my money back for the repairs. Any help of yours will be greatly appreciated. Thank you for your time.

I purchased a laptop computer and geek squad package ($1,600.00). The computer was out of stock (even though it had a tag on it saying it was in stock). The clerk told me to take the floor model home until the new model came in to get use to the computer. I did not want to do this. At the insistence of two sales clerks telling me it was ok and once my computer had come in, they would trade it out.

Weeks and many phone calls later, the computer never did arrive at the store. I went in to talk to the store manager. She said that the computer was not ordered and they could not get another one but she would take 15% off for me to keep the floor model computer with a full warranty. I was also going to get an upgrade to Windows 7. All I had to do was bring it into the store and the geek squad would install it. Well, every time I took my computer in to get Windows 7 put in, they didn't have it yet. When they finally had it in, they said they don't do that anymore, that I would have to go to the computer manufacturer. When I went online to the manufacturer (ASUS), they said the time limit was up.

So I have been lied to and screwed over by both Best Buy and ASUS. I now call them Worst Buy, and will do my best to make people aware that for the little amount of money you think you are saving, it will cost you big in the long run. I will never buy another item from that company. I hope I see the day when Best Buy has to pay for the way they cheat and lie to people.

Is their business so good that they encourage customers leave and not to purchase? I drove to Orlando with the intent to buy a Sony Digital Video Camera. After spending 3 hours comparing products and prices at the various surrounding stores (Best Buy, Office Max, Staples, Target, Walmart), I decided that Best Buy had the one that best suited my needs. However, they and the other nearby Best Buys had none in stock. I asked and was refused by Adam, the floor supervisor, as well as the Corporate Help Seph to sell the display camera nor offer another to offset their failure to have it in stock.

Complaint: Having driven a considerable distance only to have Best Buy refuse to sell. My lost 3 hours of comparison-shopping to have Best Buy refused to sell. Had Best Buy put a sign up on the display stating "out of stock" and that the display wasn't for sale, I would not have wasted my time coming back to Best Buy to purchase an item that was not available.

I went to Best Buy in Coon Rapids, MN on February 19, 2010. I went in planning on looking at TVs and possibly buying. I walked in the store with my daughter (11 months) and my girlfriend '(24 years old). I am a 24-year-old Hispanic male. I walked directly to the TV department and looked at a few TVs. I kinda knew what I wanted: a 46-inch Samsung LED for my bedroom and a 32-inch Samsung for my 5-year-old son as a present for being good. I stood by the larger TVs and waited while my girlfriend was in the back by the computers. I was waiting to be helped. I had questions. i waited 15-20 minutes in the same spot. No one even asked if I needed help.

A manager walked by to speak with another manager. I thought they would at least ask me if I needed help, but no, they just walked by. I walked to the smaller TVs and waited 15-20 minutes. Then finally, I was fed up and asked someone to help me. I shouldn't have to ask someone to help me; they should just do it. And I would have understood if it was busy, but it wasn't. I must have seen 4-5 people walked right by me with no response. I thought, "Man, if I wanted to be treated like this, I should have just went to Wal-mart." I ended up buying both TVs, a Blu-ray player, an upconverting DVD player, and a sound bar. I spent well over 2k.

I spoke to a sales associate wanting an alarm system for my boyfriend's car for Christmas. I purchased at the sale associate's recommendation on December 23, 2009. Last week, I took the vehicle to have the alarm installed and turned out the item that was sold was not an alarm but a keyless entry. Due to the appointment cost, I had to purchase an alarm from the professional installers. Best Buy refused to return the item that was misrepresented at the point of sale, stating that their systems would not allow a return after 30 days. I asked to speak to the manager and he refused to speak to me. I was told to go to the Fullerton location and they may be able to help me there. I attempted to call Fullerton and there was no answer to the store phones.

My wife has always had a passion for photography and after many years of contemplating, she finally decided to join a photography class at a local high school. We do not own a decent camera so on Saturday January 30, 2010, I decided to surprise my wife by buying her a digital SLR camera at our local Best Buy in Coral Springs. Jan. 30, 2010 (Saturday) the sales associate (Alex) was very helpful and recommended that I buy the Cannon EOS T1i. I decided to take his advice and in addition I purchased the warranty plan and a telescopic lens, a total purchase price of $1,304 (although a major financial sacrifice, to me, a worthwhile investment). The sales associate then instructed me to get in line at the checkout and he would bring the items to the cash register. I was in line about 3-4 minutes when the sales associate finally bought the items to the cash register at which point they were placed in a bag and I paid for them using my debit card.

I returned home with my purchase and decided to implement my surprise by placing the items in the refrigerator. I then called my wife and asked her to get me something out of the refrigerator. Of course when she opened the refrigerator, she was totally shocked and elated to find the gift. She then happily opened the camera box only to find that the camera body was missing from the box. Everything else was in the box, the lenses, the guide, straps everything but the body of the camera.

Finally, after about 15 - 20 minutes, a supervisor / manager came over to me and said that they searched the camera area and could not find a camera body.

I responded by stating that they had a problem because I was not leaving the store until they either gave me my money back or the camera. The supervisor / manager then went back to the camera section and I decided to follow. When we arrived I found who I now know to be Chris ** (Manager) looking for the missing camera body in the locked cabinetry sections which house the camera's. He never introduced himself however, when he was done in the camera cabinet, he told me that he was going to search the warehouse. After another 10 -15 minute he came out and explained that he could not find the camera. He stated however, that he had an inventory person coming in the next day (Sunday 1/31/10) at 6am who could do a more thorough search and that he would have someone call me back.

I once again explained what happened and the promise that was made by Mr. Chris and Ms. Valerie responded in a very curt and unsympathetic way by stating that she had other priorities for the warehouse staff and that she would get back to me by the end of the day. I responded to her that this was unacceptable and that my wife needed the camera for her photography classes the next day (Monday 2/1/10).

Again, Ms. Valerie responded in a curt and unsympathetic manner insisting that she would get back to me by the end of the day. I told her that in my opinion, not only had best buy stolen $800 from me but the manager also lied. I asked for the phone number for the area / district manager. At this point, Ms. Valerie became very irate and told me that each store dealt with its own issues and that there was no district manager for the store. After going back and forth, she advised that there was a general store manager by the name of Ms. Minerva I asked for the number but she said it was the same as the store number. I repeated that I wanted the number for the district manager again she insisted there was not one and eventually instructed me to look on my receipt for the 1-888 number. After the phone call, I felt mistreated and was very upset to the point of deciding to return all of the accessories and warranty plans I purchased with the camera at Best Buy.

At the customer service/ returns desk, I explained to the female associate that I wanted to return all the items I had purchased with the camera. She called one of her colleagues over to inspect the returned goods and the colleague asked me why I was returning the items. I explained my situation for which he was very empathetic and stated that he would personally go to the back and check with the warehouse staff. After about 15-20 minutes, he returned with the warehouse / inventory staff who advised that they could not find the camera. I then asked for the General Manager's phone number and when she would be available to take my call. No one at the store knew the managers schedule and recommended that I call on Tuesday 2/2/10.

Feb. 2, 2010 (Tuesday) as suggested, I called on 2/2/10 and left a message for Minerva ** requesting a call back. As of this date, I am still waiting for a returned call. With no resolution in sight thus far, at this point I am out of $800 for a worthless box of camera accessories that was sold to me under the guise of being a complete Cannon EOS T1i camera kit. I am completely baffled as to how this could happen at such a major electronic store. I feel helpless, ignored and quite frankly, hopeless.

No one seems to care about the magnitude of the situation. At no point in time did the associate offer to open the boxes included in my purchase to be sure that everything was there and truthfully, having consumer confidence, I did not think to have the associate do so either. I also question why the box was not sealed as most electronics often are. Perhaps if the box felt light in weight, I might have suspected that something was wrong however, the box did not feel light in that it contained 2 manuals, the lens, cables, battery etc. I had no reason to believe that anything was out of the ordinary. At a Flea Market I would be extremely wary of this kind of transaction without checking every item over thoroughly but never in my life would I have expected this situation to happen at a Best Buy store and as it turns out, I am not the only person that an incident of this kind has happened to at a Best Buy store.

I'd like to educate Best Buy consumers to insist that their purchases be opened before they leave the store; a lesson that I have learned the hard way. Other stores, such as Brandsmart, make certain to open purchased items in boxes to confirm their contents before the customer leaves the store; not so at Best Buy--I would like to know why? I have lost $800.00 and feel completely helpless.

I have been happy with Best Buy until now. I ordered online 1 CD by Andrea Bocelli and 1 DVD Grandpa for Christmas on January 10, 2010. I have received only the CD, I called 1-888-237-8289 and your customer service rep told me it would be another two (2) weeks. It is now 02/10/10, almost a month since I placed the order. This is so ridiculous and on so many levels. Online shopping is suppose to be the wave of now and the future, I could have ordered from the Mayflower ship and received it in less time than this.

I love Christmas and this would be my second Christmas movie to my collection, perhaps you are waiting for next Christmas before sending it. Please refund the price of this item as I will no longer deal with Best Buy. My next letter will be to your corporate offices as I will not spend my money and not receive the merchandise.

This store has the worst customer service I've seen in 10 years. I bought a laptop that was offered on the website with a package worth $150. They gave it to me without the package saying they can't match the offer and then I came back again to replace it with another laptop since I felt like being deceived and they wanted to charge me a restocking fee for exchange.

The manager was very rude. I spent over $4000 over the years on this store but this will be my last time buying from Best Buy. Please be aware when buying things even within the 14 day period since they're gonna charge you if you exchange. Very frustrating. They ripped me off $157 for restocking fee because I wanted to exchange. Total ripoff.

I bought a new laptop computer from this store one day, $1300, and when I got home, it was the wrong computer in the box. I called the store and was told I needed to bring it back and they would take care of it. When I got to the store, I had to wait around for over an hour while they tracked down the right manager that could handle it. Needless to say, that whole day was spent at best buy waiting for them to get their crap together. I then went back to the store the next day to upgrade the sound system in my 1998 suburban.

I spent over $3000 on the sound system and alarm. It then took the install crew 2 days to install my purchase in my truck, and they didn't get it right after 2 full days. The alarm didn't work properly, and they crossed a wire under the dash, which shorted out the a/c control panel on the dash, and blew out my a/c. so, after spending right at $5000 in 2 days in this store, they felt the bast way to show customer courtesy was to have me run back and forth several times, run me around constantly, and then short out my truck and leave me without my a/c which they have now refused to help repair, even after I went to the gm dealer and had it diagnosed showing they were at fault. Best Buy will never get another penny from me, and I will do my best to make sure no one I know gets screwed by these people at any Best Buy location anywhere.

Physical damages were clearly the fact that I had to get up early to get to them, and stay late (till 1am one day) for them to complete their work. Economic damages are: the $3000 I spent on the alarm/sound system was a waste, as it has not worked properly yet, and they destroyed my air conditioning system by shorting out my dash. I have a good new business slogan for them, "Low prices through incompetence".

I did as the alleged faxed letter to office suggested, but only was ignored still. I am trying to locate if ESIS has MN office and contact MN Commerce, etc. as noted in attached letters to those offices after the BBB letter to ESIS's main offices were ignored and where their offices have an F rating with the BBB in general. If there is an ESIS office in MN, I will need to file against their office so they do not continue to ignore me. The date on issue that Robert ** faxed took months to settle, from first theft, not the damages issue now.

That date was back on or about 1-17-2009 and, yes, that was settled. The issues I had written about were two other car audio installs on 05-04-2009 and 05-15-2009 at a different location on ** where an issue settled was on Olympia. If you read what Mr. ** wrote, he puts issues as though they're related to a settled issue which is not so. He knew that as pictures and invoices were emailed to him and Jeff ** at the same time, as well as BBB complaint were sent pictures as well. I know their offices have limited abilities, but I would think they should be aware if a fax from Best Buy was misleading at best.

First settled issue was only when they installed a car stereo and mainly surrounded theft. This or 2nd issues are where the store negligently installed component speakers in the car front doors and mounted a car stereo amplifier, etc., in our trunk improperly. I asked Robert ** if Best Buy would give me credit for losses or damages at his store, but he would not respond and it went to the MN Better Business Bureau for help. I was told Best Buy would not mediate a different issue, then they listed to BBB or Consumer Affairs in MN, but tried to relate them as the same issue even if their different dates and different stores for different services as the only issue they settled.

Invoice no. ** at their store 1499 was the only issue ever addressed or settled, which was store theft as referred to in a fax from Robert ** of Best Buy Corporate in MN. Other issues now involve store negligence. So once Robert at Best Buy said it was going to the insurance, the BBB and ESIS were both send copies and pictures of problems where the store did not wire, bolt down electrical parts which created damages by their other Store 221 Invoice No. ** and amplifier 1888195 as Mr. ** and Jeff ** were emailed at the same time and copies sent by MN BBB offices.

ESIS ignores our emails of invoices with pictures and itemized problem with the other 2 installations. Is there an ESIS office in MN as we could only find a Florida office online and the BBB in Florida said that ESIS ignored their letters so they close the case and could not help me? I need to know where there office is before I file with the Department of Insurance on this issue now. Do you have such an ESIS office in MN? Issues were filed with the BBB in MN and Attorney General Consumer Affairs as noted in copy attached from the Attorney General's office with allegations made by Best Buy on issue when they would not credit or offer store credit on issues. BBB were sent pictures along with Best Buy's representative Jeff ** already at the same time, in fact.

At 2:00 pm on Sunday, January 31, 2010, my friend and I went to the Johnson City, TN Best Buy to pick up a computer printer we had purchased. We were supposed to pick it up the previous Friday, but due to a snowstorm we went today. There was much snow in the parking lot, but it did look as if it had been cleared and it was now melting. However, once out of the car we found the pavement to be very slippery. My friend walks with a cane and is not very secure on her feet. We are both in our fifties. As we approached the store the pavement became a solid sheet of ice; once across this with some trepidation, we saw where the sidewalk had been salted.

I told my friend to go on in and get in line to pick up the printer and I would tell the greeter that some salt needed to be put down out front. This is when the trouble began. It was a young man talking on the phone/Bluetooth. I got behind an older couple who was waiting for him to answer a question and he finally said something to them and they left without a thank you. He did not acknowledge me and I stood there. Finally he raised his eyebrows at me in question. I asked if some salt could be put down out front. He said it had been done early this morning. I told him it needed to be done again. He told me they don't do the parking lot. I then asked him, what?

He told whoever was on the phone/Bluetooth he would talk with them later. He said, "I said we don't do the parking lot, we only do the sidewalk." I asked him if he knew that Best Buy was liable if I fell; he said no they aren't and it would be my responsibility. This is when things started getting ugly. I asked who owned the parking lot. He said he didn't know. He also said essentially if I was stupid enough to come out in this weather, I deserved to fall. I then asked for a manager. He said they were all in the back and he would call one if I liked. I said yes, call one. He did, and this man came up to us and the greeter said this is the manager. I told the manager what was going on and the greeter stood there grinning. The manager said the greeter was right. I said no, someone other than me is responsible if I fall. Who owns the lot?

Finally the manager, who still hadn't introduced himself to me, said the corporation that the shopping center was in. He said the greeter wouldn't have known that. I looked at them and said, so you called your buddy up here, huh? That is when the manager spoke up and said I am the manager. I told him I was not responsible if I fell and all I wanted was some rock salt put down. He said he would see what he could do and that he would take the greeter aside later and speak with him. I was furious by this time.

I said thank you and went over to where my friend was standing, waiting for someone to help her. She was the only one there and still had not been waited on. Once she was waited on, she was sent to a long line. I stood in it with her and helped her stand as I said she walks with a cane. We finally picked up the printer and left the store. No one asked if two older women, one with a cane, needed help.

I feel Best Buy advertises itself as a friendly place, but it is full of young arrogant **. I believe I am right in the fact that I would not be responsible for an accident. What ever happened to the customer is always right? All the greeter had to do was to say, "Yes, I will see if I can find someone to put some down." Even if he didn't, I would have been satisfied and never have known he didn't put rock salt down. I looked for a complaint category on their website, but there wasn't one. I will not shop at the Johnson City store anymore.

I mail all my bills 9 days before they are due. I have several 12-18 month "same as cash deals". My payments have never been late to any other businesses, but to Best Buy on an 18-month deal being mailed to California from Colorado. I want to know if other CO consumers are having the same problems with this particular company. My daughter's boyfriend works for Geek Squad and he said this is well-known throughout the company, that this is how they make up for doing the free credit for 12-18 month promotions. Payments may arrive on time, but the credit office holds them in order to collect extra payment. Have you heard this before?

Delivery is terrible. They asked you to sign delivery papers and refused to leave a copy of what you signed. The driver refused to leave identification, driver's number, etc. I called the dispatcher for the delivery company, and she said that it is standard procedure. I will never ever buy a big ticket item from Best Buy. I will have to monitor my credit card to see if there will be extra charges, which I was verbally assured that that wasn't the case.

Thank you for your high concern for customer satisfaction. I only wish that some of your employees had your same vision. I am currently experiencing a very disheartening issue at the Baton Rouge Best Buy Location near the Mall of Louisiana. I apologize for the long length of this issue but I feel that it is of heavy importance that I articulate the entire experience in a detailed manner so that the situation is fully understood. I wanted to surprise my husband for his birthday by getting his GMC Yukon audio fully functioning. We were robbed over a year ago and parts were missing. I made an appointment for the installation. I was asked to pay beforehand. I explained that I would feel more comfortable having someone inspect the vehicle first so that I could get a more realistic estimate as well as be sure that the work could be in fact performed.

I knew that damage had most likely been done by the thieves but was not sure how much. My husband is the one who usually deals with everything auto related so I knew I would need help figuring out what would be needed. While the technician examined the car, I remembered the importance of a working alarm system for the protection of that equipment. Rather than have him double back and inspect again the existing car alarm, I made sure to go back into the inspection area and request that he also inspect the car alarm because we would need to get that repaired as well. I made very clear to him that I was unaware of the parts necessary as well as the extent of damage and would be relying on his opinion as to what I needed. He said that he may not have time to add an alarm but would inspect the vehicle and then let me know if it was needed and if he had time.

After inspecting the vehicle he came out and said, "Okay, we can go ahead and do the alarm; what kind do you need? One with automatic start?" I assumed that with that statement I must no longer have an alarm or it needed to be replaced. I assumed the thieves took the parts or damaged them completely. He had me look at the alarms in order to choose one. I told him that I would have to take the less expensive alarm because the prices were just adding up. I had previously suspected that only parts would be needed to repair the existing alarm. Had I known that my pre-existing and much higher quality alarm presently in the car was fully functional, I would have never agreed to install a less comparable one. In addition to this, I was told or asked whether or not it would be okay to remove my old alarm and dispose of it when it still had value. I later found out that it only required the button push key and that the issues could be diagnosed and resolved for a much cheaper price. The installer did not inform me that I would be charged an additional fee to remove my already functional alarm. He just did so. At the time I was simply relying on and trusting in his expertise. I feel as though my lack of knowledge was used to take advantage of me.

When I arrived at home to surprise my husband, he was initially excited until he inspected the work. He turned the sound on to notice that the front 2 speakers were not functioning. He then looked at the new keys and said why did they give you these, they are the wrong ones for our alarm system. I told him that I asked the young man to see if I needed one and he installed this one. My husband was furious after finding out that after an inspection of the alarm system that I was told none of this pertinent information and his high quality alarm was deactivated. It was not until he went to the site that he was told that it was actually removed and trashed.

He asked to speak with a manager after getting nowhere with the initial salesman. He was joined by two other salesmen as well as the manager. Greg N. All of the men talked to my husband simultaneously causing him to feel threatened. They cut him off and would leave back and forth and speak amongst themselves continuously changing the details of their roles as well as store policy. One of the salesmen told my husband that I was lying to him and I simply walked in knowledgeable and requested a stereo and alarm with no need for an inspection.

All of these tactics made us feel humiliated and insulted and as if they were being deceitful. They then told him that since he was not there, he did not know what he was talking about, even though we spoke extensively about my discussion with the salesman. I then spoke over the phone to the salesman as well as the manager. When speaking with the manager, he refused to listen to my explanation of relying on feedback from his employee in order to make an educated decision. At no time was I disrespectful to Mr. N. He, however, decided that he was done listening to my explanation of the ordeal and simply put down the phone and walked away.

My husband picked up the phone and said that he just walked away without even making sure that a resolution was reached. My husband then informed that salesman that he was not satisfied with this service and that he wanted to contact a supervisor over Mr. N. They refused to give him any phone number for customer service.

Then as my husband was walking over and asking a floor associate for the same information, Mr. N told him that even if customer service agreed to resolve the issue that he would not touch our vehicle or allow any of his employees to touch the vehicle and that nobody from customer service could make him do it. Then as my husband was walking away, the other salesman continued to tell my husband repeatedly that I was a liar and that if he was not finished there that he was ready to handle it (basically he was challenging my husband to fight with him).

My husband left the store and we immediately called customer service. I have never experienced anything along these lines. My husband was threatened, teamed up on, verbally insulted, and humiliated in the middle of our neighborhood Best Buy. It is incredible! Customer service is of little help at this point. We simply wanted the front speakers repaired, the low grade alarm returned and our alarm back initially. After experiencing this, it feels as though we would have to be entitled to something more if not for the sake of our dignity. At this point, we were contacted and told that most of the parts of our old alarm system were dug out of the trash (it's now inoperable due to the method of extraction and disposal) and is waiting for us at the front of the store because they want us no where near the department as if we are horrible people.

The hostile Best Buy employees are continuing to add fuel to the fire by refusing to deal with customer service. Frankly, I am afraid to return. If they feel comfortable enough to speak to my husband who is a rather large guy in the way that they did, there is no way that I am setting foot in there ever again. At this point, there is still no resolution. No one with any actual authority has contacted us. Someone from customer service said we could go back to the same location only and repair the speakers. That's not happening! And we were offered a $100 gift card which is only a 5th of the cost of our old alarm and is not even half of what I had to pay for the new alarm that we supposedly needed.

My husband and I went to purchase a Toshiba laptop that was advertised in the paper for $799.00. We had a 2 fifty dollar gift cards to use towards the computer. We went to see a salesman. He, in turn, went to check if they had it. We waited about an hour before he told us they were out of stock. I asked the store manager if they can ship to my house because of the inconvenience of waiting so long only to find out they were out of stock. He refused.

I called the corporate office. They said they would ask the store manager. Again he refused. It was 15 dollars extra. It wasn't so much, it was the principal. I work in retail too and I, as an employee, always try to go all out for the customer. They don't seem to follow it. I did order the computer only because of the gift cards we got. Otherwise, I would have walked out. I will never, neither will my husband, go into Best Buy anymore.

This account was opened on September 11, 2008 with a balance of $906.26. Now, I'm down to $347.56 which include 4x late fees at $35.00 ea. My due date change from month to month, either the 17th or 21st and sometime I make payment online of the date of which I found is not a direct hit or I didn't meet the min. payment. But if I'm one day late, I'm tact with a late fee of $35.00.

I have been very conscientious and diligently trying to make my payment on time. I send 3 letters to this Mr. K.as instructed by several of the representatives because they are not authorize to waive late fees. I ask and pleaded in my letter to Mr. K. if he would be so kind as to do a research of my payment history, he would had seen I have not been late no month past 30 days. I have a study paying history on time majority of the months.

Then after 3 letters and no response, the only other alternative was to close the account. But! Guess again, one day late a fourth late fee at $35.00 and yet the balance is much lower still the late fee of $35.00. Every credit card I have will waive a couple late fees. I feel that it was unnecessary that I had to close my account. But they still have assess to charge $35.00 fee. All I'm asking is to have some of the late fees waive as a courtesy. As I stated in my previous letter to Mr. K., I have been very conscientious and diligently trying to make my payment on time. And I never received any response from him regarding this matter. I would like to be accommodated. Thank you for your time I appreciate you.

This is when I got a little nuts on him and said wait on second..you sell to people online and allow them to "gift" the items for pickup through email, so if they didnt pay for it how are they supposed to pick up the gifts they are given? He said he didn't know. I suggested they put on the online checkout "person picking up orders paid for online, in store, must be the actual person on the cc with photo id". I told him I could assure him he would lose many MANY handicapped customers and he said it wasn't his fault. He then said if she wanted to purchase the items on my order and I could cancel my online order that would be ok. I told him she didnt have the money on her and no cc in her name but could use mine. He said no he cant allow that.

Mean while. My daughter picked up the same items on my order that were waiting for me and she purchased them in line in store with MY cc and they NEVER asked for any id at all!! Just swiped she signed and off she went. I called customer care and was given to a woman who said basically the same thing, I'm sorry your crippled but unless you can pick the items up yourself then you cant shop at best buy online. She was very nasty with me on the phone and that made me get even more stressed out and I hung up on her to end the nonsense. called back and cancelled my order never to shop at best buy again. I will not give my blood money to such ignorance.

On 12-8-09 I decided to purchase Band Hero for Ps2 for my children for xmas. I wanted to order on line and pick up at the store, which is an option Best buy offers to save on shipping. The cost was 129.99 on sale. According to the website, there was not a Band Hero available in a 50 mile radius to my home.I called the main number and was told by customer that since they couldn't deliver to the store they would give me 99 cent shipping. So I thought great. I placed the order which took 45 mins. I had to repeat my credit card info 3 x casue the guy kept messing up. I went on line today to check status and was told the order was cancelled.

I called Best Buy and was told there was a problem with the payment. Here the Customer Service Rep entered the wrong expiration date . So I complained was told they would give me 20 dollars off and free shipping. Once she tried to renter the order the item was no longer available for shipping and still not available in a store. So I was told my only option was to have it placed on back order. This is my children's "big gift" for xmas. I requested to speak to a manager and was told I would have to email one becasue they were too busy to take camplaints over the phone.

I am a long time (Since I was there for the first time) best buy customer, I don't go to any other store for my electronic needs, I've worked there twice. I know on every store there's some guys that are there just to make their check and the go home, and very few of them take pride on the job they do, I placed an order online on Black Friday, I was giving a tracking number. After tracking the product, it said that had been at the post office since Saturday 9:05 AM it is now Tuesday.

I decided to call the fellows over at bestbuy.com for customer service regarding online orders, I cannot remember the name of the guy that picked up my call Today Tuesday 12-08-09 at 2:10 Eastern Time but I can tell you I will never forget why I'm not dealing with Best Buy again. This guy had an attitude since the begining of the call, Showed a sarcastic attitude when answering my questions. Asked me on a mocking tone if I knew how the post office worked, I'm not sure if he was just having a bad day or what, but honestly to me it seemed his attitude started after he heard my name being Carlos, this made me feel like I was dealing with racist customer service specialist. It is not the companies fault of course, but I do hope they review the calls and terminate his employment after listening to his perfomance on that specific call.

I am writing because I have a situation. The day after my son turned 18, he wanted his first credit card from Best Buy. So I took him there and we filled out the application and I co-signed it with the understanding that the credit limit would be low. They approved him for $300.00 instantly. I had no problem with that. He purchased a PSP which came close to that limit. A few days later, he called to see what his balance was and found out it was $3,000.00 instead of $300.00. I'm 46 years old and even I have a hard time raising my credit limit.

For example, I asked Walmart for an increase and I had to wait a while. Then they finally gave it to me. Two days ago I received a letter from Walmart saying they were lowering my limit back to where it was because my credit report shows that I owe a lot in credit cards. But I always pay on time. I'm never late. I believe they lowered it because of the amount that is owed to Best Buy. How can they give an 18-year-old with a part time job a $3000.00 limit? I co-signed so that he can learn responsibility and learn how to pay bills and I was giving him a chance. He had drug problems and was recovering, and for this reason, I wanted him to have a low credit limit. He never told me that he called and found out that it was $3,000.00.

Every credit card that I've ever had started out low, and over time, I had to prove myself to be on time with my payments and then they allow a credit limit increase. Never in my life have I heard of an 18-year-old getting a credit limit of $3000.00. When he found out that he had $3000.00, he went and purchased a flat screen, a laptop and an Xbox, went right to the $3000.00 limit. Then he called and requested another $200.00 and they approved it. Now he has no work after a month of receiving the card. Also, doesn't the co-signer have rights to know when the limit goes up? I co-signed specifically knowing the girl at the store told me the credit limit was $300.00. I would have ripped up the application had she told me the limit was $3000.00. This is his first credit card! I called Best Buy 2 times complaining and they said they can't do anything about it.

Is there anything you can do for me? I just don't think it's fair that I wasn't notified about this increase. Every single credit card I've gotten throughout my adult life started out low and I had to work my way up. I understand times are tough and they're trying to make money, but this is not the right way to do it.

I tried to purchase a Magellan 4370 GPS from Best Buy online, which was shown as a Deal of the Week on their front page. Upon putting it in the online shopping cart, I was alerted it was "in store pickup" only. I input my zip code and found it wasn't available. I tried statewide, then in adjacent states since I would be traveling, still unavailable. I called the customer service number where I was told it was available at some stores in Arizona and Alaska so I could pick it up there. A long long drive from my home in Connecticut! When I asked to have it sent to me, which is after all the whole point of shopping online, I was told they will not do that.

Essentially, this is classic bait and switch. The item is listed but largely unavailable. I called back later to see if I could find a way to have it shipped and a customer service person offered to suggest other similar GPS. I told him that is consumer fraud, advertising one and switching to another. Finally, I called the corporate consumer relations office, where the first person I spoke to actually lied and told me I couldn't get one because they were sold out. I told him if he went online, he could see it was available in Alaska, Arizona and Utah and in a few stores. So could they sell me one and ship it? He told me no. Why? Because I might be using identity theft! I guess insulting customers is the next best thing after lying to them!

The only consequence is that Best Buy has lost a customer. I sent a note to the Consumer Fraud complaint email for the CT state attorney general as well. Best Buy should not be advertising items that are not available to consumers.

I bought a Wii sports pak and additional bundled accesories at the Best Buy on the West Side of Madison. I spent over $472 and change on everything. Everything works great and I saved about $100. My customer service was excellent as it has always been at that location. To date I have easily spent several thousand dollars at that location since I used to live on the west side.

So I go to Best Buy and now things start to get worse. I"ve been working on house and yard so I have mildy dirty work cloths on. The securit guy at the dorr just looks me over and doesn't even greet me! So I ignore him and continue on. Then I hear a nearby radio crackling something about "the guy in the orange shirt just keeps looking at the video game titles...

He calls security to call the police and then calls several thugs from in back to escort me out. I stand my ground and he tries to psuh me. I step away and a man next to me tells his wife to leave the TV and "we"ll just spend the extra $40 and go to American TV".

Then the manager says right before his goons run (yes, they ran in like soldiers at his call) in that I should be very afraid about being 'escorted out' since some of them like to "rough people up"...clearly a threat to my safety is not in their corperate policies.

The cool part is that I do no need a police report since I have three witnesses (some people figured out who I was and got a hold of me after I left by cell phone) who also took time out of their day to make statements for me lawyer.

We will see what happens. I am a bit of a sellout and would take a HUGE gift card as long as some people get in some serious trouble with their own company.

However, all I wanted to do was spread the money around and get a game at that location for my wife.

I will be doing all of my electronics shopping at Target and American TV, or online since it is so easyto get free shipping if you ask for it.

My mom got her 52" LCD TV through UPS, no damage, no problems, free shipping, saved $200 over any competitor and bought it from a US company.

I plan on avoiding best buy for life. Security is one thing, even in this econmic climate. However, I think those people rounded up in the pogroms or in Gitmo had it better than me today.

the manager came and said I would have to be rung up at another register. he re rung my 355.00 purchase again . they could not give me a voided receipt for the first transaction I would have to come back later. the manager left to visit with another store employee. I had to leave the store paying twice for my purchase. with no voided transaction.

I called the customer service number and talked to man cory, who was sorry and could not help me, he said I could go back up there , and see if they had my voided transaction. I think I was treated unfairly, the manager should have never left till the transaction was finished. I will never go back there and hope others will look at all the negative articles and think twice about customer service

each sale clerk should ask for id