Circuit City - Warranty

I purchased a laptop from Circuit City August 5th, 2007 and also purchased an extended warranty. Circuit City has now gone out of business and I have been dealing with City Assure. My lap top was not working so I called and they gave me an incident number so I had to go to Radio Shack to have it sent out. That was on 3/30/2010. They had to replace the mother board. On 7/1/2011 I was experiencing the same problem so I sent it out again, and the mother board was replaced again. On 7/28/2011 again it was sent out and the mother board was replaced again. By now I was under the impression after this last time they would have to replace the unit. But they would not. Then again on 10/13/2011 and they claimed there was nothing wrong with the unit. Finally on 12/16/2011 I had to send it out again. Now I called to get the incident number and they gave it to me and told me to send it out again.

I did that. When I called to check on the unit they told me that the company they told me to send it to do not work for them anymore. By now I am frustrated. Now I had to have the laptop sent back to me (I had to pay $6.00 to have it delivered to my work address), then I had to send it to Kentucky. That was on 12/20/2011. When I called to check on the unit they told me they had replaced the mother board again. This last time they sent me no paperwork to back them up. They also told me that they were going to replace my unit. In a couple of days after that I received my unit in the mail and no one told me that it was being returned. I am at my wits end with this company. I do not know what else to do. Please help me.

I purchased a Cannon Rebel XT from what is now the defunct Circuit City. I purchased the camera for $700. At that time, I also purchased an extended warranty for the camera for an additional $250 some odd dollars, a warranty that is still active for 4-5 more months. The warranty states that 'If the camera is damaged in any way, it will be sent out to be repaired. If it can not be repaired, a camera of comparable value will be returned to you. If one can not be located, the total purchase price will be returned'.

My camera was badly damaged a little over a month ago and it was sent to the self-addressed box the City Advantage Co. provided. They later contacted me to say the camera was not repairable and they could not find a replacement. They said they will gladly send me a check for the purchase price of $235! That's a far cry from $700! I spoke to two customer service representatives and a manager in the Philippines (neither one would give me their full name), and a Customer Relations Representative in the US, Craig **.

After an hour and for the most part, being told I have no option but to take the $235, I thought this has got to be a scam and decided to start recording both conversations. I was told, unless I can produce an original receipt from 2008 stating a different purchase price, then I have no other option but to take their amount of $235. I opt to do business at the large conglomerate companies like Circuit City for this exact reason. So I have someone to look in the eye when I have a problem and so I don't have to carry or keep any receipts! We live in the US in the 21st century where everything you purchase is stored on at least one database! If you go out and purchase a warranty at any one of the large chain stores, not one of them asks you to retain your original receipt for verification!

Believe me, I'm self employed so the fewer receipts I have to keep track of, the better. Because Circuit City is now defunct, and none of their records are available, I'm left with a choice of nothing or next to nothing. Mr. ** said I may have purchased it at a sale price. To that I say, even with technology outpacing itself as quickly as it is; where a TV that cost you a $1000 four years ago, now comes free in a box of Cheerios, I challenge them to find me a new Cannon Rebel for twice the amount they're offering! Good luck. My warranty is nothing short a contact. I upheld my end, they are now legally bound to do the same.

I purchased a 50 inch plasma from Circuit City and the 5-year warranty on Feb 8, 2008. I have my receipt and the warranty booklet. Now, the TV has no picture or sound and all I get is a flashing blue light. According to the people I spoke about this, they said I only have a 3-year warranty. They had no record of my purchase at all on file so I don't understand why they said I have a 3-year warranty. This has been going on for 3 weeks now and no one has an answer.

I ordered a RCA 55" TV from the Circuit City.com website on May 25th 2007; and a few months ago, it did not want to work anymore. I had 3 technicians come to the house to see what the problems was. They said it was the board and it would cost me close to $600.00 to have it repaired, almost as much as what I paid for my TV. I was so disappointed because RCA Company did not want anything to do with this problem. Usually, I never have a problem with all RCA TVs that I purchase. I would like to get a refund back.

So, what I am asking for is my money for the TV and tech. visits be refunded. I would like to have someone get back to me asap

I purchased Sony Wega 60" Model KDF 60WF 655 and have only received problems with this TV. I have a record with Sony for all the parts I have purchased replacing parts. Before the first year was up, the bulb went out; the second year, bulb went out. The third year, it was the fan and fuse and I have replaced the circuit board. I have a blue color creep up from the left and about 8 blue dots in the middle and new dots are appearing everyday. All my parts were put in by a Sony technician.

I purchased a JVC LT37X688 television in Feb. 2008. In Feb. this year, it started to have dark fadeout on one side. I took my set to have it repaired, but the repairs on the set would be over $600. I can't afford to have the repairs done, I am on a fixed income.

Purchased 50" Panasonic Viera Plasma TV. After two years, it shut off and will not turn back on. Attempted to contact Panasonic directly via phone and chat line with no resolution. $1,000+ investment gone in two years. With this economy, we are trying to hold on to our jobs and our house. Now we have no TV for the kids or ourselves. This was a major investment that we had to finance for a whole year. Panasonic claims no interest in assisting.

In August of 2007, I purchased a Sony Viao Lap Top from Circuit City, which was my my favorite store to shop for electronics. I purchased the lap top for 3700.00 including the 360.00 for the 3 year extended warranty. In January of 2008, My Boo (my doggie) stepped on my key board and broke it. I sent it in for repair and tried to get a new battery, they said I would have to get it fixed and send it in again for the battery. Why? I don't know.

I never did call back for that battery, knowing that they really do go bad after a year. In 2009, what happens Circuit City goes broke...yup bankrupt. So I just assume (I know what that means yes) that their warranty company went along with it. I am having problems with it getting really hot but continue to deal with it because I think I have no warranty and I know I have no job...so how would I pay?

I started getting email from Circuit City when they started up on line and I searched their website and low and behold, the warranty company still exists and it's bragging that all old warranties will be honored. Yippee, because on the 4th of July my computer crashed and it's in need of some serious work. I called them and wait for about 30 minutes online when Marvin comes on and a very thick Indian accent, told me that I only bought a one year warranty and it expired in August of 2009. Hmm. If I only bought a 1 year warranty, how can it expire in 2009 if I purchased it in 2007?

Ok. Fax me a copy of the receipt you have or email it to me. I cannot do that ma'am. It is confidential information and we are not allowed to release this information. But it's my confidential information, what the ** are you on? Let me speak to a supervisor, ok, 2 minutes ma'am. He comes back on the line after a few minutes and says the only supervisor working is busy with another customer and he is just going to say the same thing that he (Marvin) has already told me. I said no doubt he's with another complaining customer and in the entire office you guys only have that one supervisor? Yes Ma'am.

Ok, give me the address of your offices, now as soon as I said this Marvin let out an audible laugh as if to say, yeah right, good luck with that. I got the message and I thought yes Marvin you are correct I will be wasting my time writing a company that could give a ** about me, a complaining customer. So the best way for me to get the word out I think, is to advertise for them. I am out of a 3700.00 computer that I paid for a 3 year warranty and I want some kind of satisfaction from knowing I'm getting ** and not one kiss has been given. My big mistake was moving 3 times and losing my receipt. If I do not hear from someone in the next 4 business days to help me resolve this issue, I will contact the Federal Trade Commission.

On Labor Day 2008, I purchased a 46" Samsung TV from Circuit City, Naperville, IL (now defunct) for around $1,200. Within the last 6 months, the TV has blurred coloring on half of the screen. This will last for minutes before clearing. But today I had to turn the TV on and off several times before the picture finally cleared. From reading the posts on this site, I'm prepared for the inevitable and having to do battle with Samsung. Any class action suit, count me in.

On June 8, 2008, I purchased a 42" Panasonic Plasma TV model # TH46PZ85U from Circuit City here in Austin, Tx. I paid $1895.99. It was a Father's Day gift to my husband. On June 28, 2010, this large beautiful TV has gone out. At the suggestion of the Panasonic employee whose number I found on the "papers", I called a local authorized repair company: Affordable Electronics Service, LLC. The TV was making a series of 10 blinking red lights. I paid that man $135 to tell me I could pay him an additional $600.00 for a new "power board" or I might try unplugging the unit overnight and "it might" work the next morning.

For two and one half months I have been unplugging this large TV in the hope it would function properly the next morning. Now it has quit entirely and cannot be coaxed into working properly.This is a major disappointment for my husband who now has Alzheimer's disease. His main interest is watching TV all day and now it is impossible. What can Panasonic do for my husband? I will not pay an additional $600.00 to have a temporary fix on a poor model. Instead I will shop for a different brand. No more Panasonic products for me.

I purchased an extended warranty on an iPod Touch for my daughter for Christmas. I paid a total of about $269.00 to $300.00 for all. About a year and a half, she started having problems with it so I called the advantage warranty. The warranty people tried to fix it over the phone but couldn't, so they sent a return bar code to my email. When I received the email, I sent the iPod back, then called a week later to confirm that they had received it and they did. I waited about two months for them to contact me but I got nothing.

I decided to give them a call and they pulled up where they received the iPod Touch but told me I waited too long to call them. I think that as a customer, I deserve better than this. They told me that it could not be fixed and as soon as they received the iPod, they would send me a check for $250.00 but it has been almost a year and nothing. I just cant believe they would take a Christmas present from a child like that. We didn't get the money or the damaged iPod I purchased.

I think something needs to be done about this because I am struggling in taking care of three kids. I don't have the money and definitely don't have any to give away. Thanks in advance for your help in this matter.

My parents purchased as a gift for me, a flat screen Polaroid HDTV in June 2006 from the now out of business Circuit City. Since the purchase the tv screen went black within the first 9 months, luckily it was under warranty; however the repair shop that I had to physically transport the dead set to was about 20-25 miles away. Even after getting it there the repairman said well if i get something in I'll fix it right away, that didn't happen and I was without a television for nearly a month. Now here it is a little over 2 years, June 2010 and as i'm watching the same set, the screen starts to fade with a bunch of colors vertically on the screen and then nothing. Of course there is no warranty anymore!!!!! This is absolutely the worse experience I have ever had in my life with a television set.

They closed after promising me they were not going to. I purchased a TV, head phones, cassette recorder, etc. The headphones which were expensive are now not working part of the time. Who do I contact to honor my extended warranty?

I purchased an HDTV along with a DVD and surround sound system in 2009. The company went under and supposedly Assurant Insurance was to take care of warranty issues. Since October 2009, I have been trying to get my money back for the surround sound system that went out. I took it to Radio Shack, as instructed by them, for fixture but was irreparable so was told to send it via FedEx to them for verification and reimbursement.

This occurred around December 2009 and the electronics were received by them on December 16, 2009. When I called they stated that the check had been sent but never received so they had to cancel that check and send another one. This took place in January 2010 and it is now February 28, 2010 and still waiting for the check to arrive. This really sucks and I am tired of waiting. I will call the BBB and see if anything can be done.

I sent my laptop to be repaired under my warranty that I have under City Assure for Circuit City. I sent the laptop to Fort Worth, TX. The insurance told me it would be 10 days, now they tell me they have not seen the laptop, it is 1 month now. Please, help. I feel it is a scam since I have called them many times and even emailed many times and they never return my calls.

I bought a new 73" Mitsubishi TV for my husband for Christmas in 2008. I registered the TV online for the warranty. Thirteen months later white and black spots started showing up on the screen and made it difficult to watch any program. I called Customer Service and they referred me to a local repair shop in my area. I called them and they came out and said the TV needed a light engine replacement. They called a few days later and said the light engine would cost over $1,000 to replace plus their labor charge.

I searched the internet and found where Mitsubishi had extended the warranty to three years but when I called the Customer Service back they would not acknowledge this to be true. So I have an expensive TV I can't watch and it's too costly to have repaired on my own. I feel Mitsubishi should be responsible for their products since this seems to be a default in the TV and they should be liable for the repairs. The TV was purchased at Circuit City before they went out of business in 2008 in Trussville, AL. I would appreciate any help you can offer or tell me what is the next step I can take to resolve this matter. Thanks.

Back when the economy was good and my husband was employed, we purchased two TV's from Circuit City and thought we were being smart by purchasing the extended warranty. Our bedroom TV was mounted on the wall by a Circuit City employee inches from my ceiling. I don't have any children and I don't own a Nintendo WI! The inside screen on the TV cracked!

Now, no one or nothing has touched this TV. They had someone come out and look at it. He verified that there was no external damage to the outside screen and that it was just the second screen that cracked. He said he would send his report to Circuit City's warranty company and they would either replace the TV or fix it. I waited a week then called the warranty company. They placed me on hold and came back and told me that the TV could not be fixed and I would be supplied with a replacement TV! Thank you! Now a week later, I call them because of course, no one has been in touch with me.

The rep today tells me, "I'm so very sorry but we will not be replacing your TV!" I asked for a manager and was told no! Our managers do not deal with problems! I asked for an email and mailing address of someone high up in the company and I was told no! I asked how I could appeal their decision and was told I could not, goodbye! Since wasting good money on an extended warranty, you may have noticed the economy has taken a little dip. I have become disabled and my husband, a carpenter is unemployed. We have just lost our home and we cannot afford to purchase another TV so I am just *** but I am going to tell every person about my experience with this company every day for a very long time.

Bought my 65" mitsubishi tv on oct 30,2006. In 14 months the sevice contract I bought ($500 plus) came into use..like many ,a service call to replace a lamp. Dec 11 of this year(09) I came home to a tv again with sound and no picture..it shut itself down. Circuit City after bankruptcy had to put aside money for all the contracts they sol. After a few phone calls..I found the right people.,only to be told..Sorry only one lamp per contract.Anger could not describe how I felt!I also was told the lamp was good for 3000 hours..what a joke!The repair man who came the first time told me they were NOTHING but trouble. I also received no warranty contract copy when I purchased it..only finance papers. It sound like between all these complaints..there should be a class action suit......

Company is out of business. We have an extented warranty on our $1500 TV which doesn't work. All the numbers are "lines are busy and customer service reps are busy, etc."

high definition module went bad. have a three year warranty on this tv. can i use this warrant even though circuit city went out of business?

I have a computer purchased through Circuit City for which I purchased an extended warranty. I have read the article in your site but wonder why did I not received warranty info from Circuit city? My computer is down, in need of service and I have no clue who to contact. I paid for the warranty in good faith. I've been ripped off!

I purchased a tv 32" in circuit city in 09/01/2007 and I pay for the warranty also my tv stop working in april 2009 since then is a nightmare i been calling the warranty number and they send me a radio shack whit confirmation number, but in radio shack they do not fix tv's of the size, so I call them again they finally send some technician he told me they will contact me, but they did'nt when I call again they told me they decide the part of the tv will be more expensive so they told me they will transfer my call to customer relations and they said they have already the approval for my case and they will contact me but I wait for week and they did'nt call me and I call again since then every time when I call is the same thing

I call to Customer relation and they transferme they transfer my call to the dept and the other dept transfer my call again to the dept of customer relation but they dont answer and there it's me waiting for more than one every time I have no solution no another number where to complaint about this abuse I pay 799.99 for the tv SAMSUNG plus 99.99 for protection plan which is no help at all the company witch provide de warranty is INSURANCE SOLUTION.

Obviously, Circuit City has gone out of business and have stated that they will honor Service Contracts. I payed $339.00 for an extended 3 yr contract. This the first time I have called for service since I purchased my 52" Samsung LCD(LNT5271F)in April 2008. 3 weeks ago I called in for service because my TV was not turning on when I would press the ON button. It would click in and out for about 5 mins before staying on. Obviously something is going out!

After waing 15 mins for someone to come on the line, I explained what my service issue was, and he had me change out the power cord, (which I had to go out and purchase), and use another power source. I did, on change! I called back with the results and set an appointment. They told me someone would call me to set an appointment with me. Waited a week, no call! A couple of days later, a contractor calls to let me know that they do not service TV's and to call Circuit City back and set up another appointment with a contractor that works on TV's.

By now, 2 weeks have gone by and the trouble has progressively gone worse! So I call back an let them know what is going on and to set another appointment. The service rep gives me the name of another contractor, with a contact name and number to set an appointment. I tell him, should'nt you be setting the appointment? He said no.

So I called the number he gave me early and a women answered, but the contacts name was a man, who I asked for. She tells me to hold on and comes back on an tells me he's unavailable, yet I can hear him in the background saying "tell him I busy". She asked me If she could help. So I give jer my info and she tells me she will call me back with an appointment. So I have the wife stay home and wait for the call back....never came!

So I called the following morning (Wednesday) and they state they just received my paperwork via FAX and that my appointment is next Monday....5 days from today! I called the service rep back to expedite my service call, he said there was nothing he could do and tranferred me to their consumer affairs dept, where I proceded to hold for 15 mins before a rep came on. Gave her my info and complaint, and proceeded to tell me that she will get me service today or tomorrow and ask me to hold while she sets it up...a half hour later, another rep answers and asked what she can do for me!

The other rep never came back! I told her to just give the appointment on Monday! What a terrible experience! I have a friend with a service contract with Best Buy and when he called them for service, they were there the same day!

The console keeps freezing up- and scratches the disc. I have 2 sons and both the boys took money out of there savings account to buy this Console. Just breaks my heart that my boys used their money to buy something that didnt last no time

I sent my computer in for repair under my extended warranty. Prior to me submitting it to warranty company this time I sent it in to HP before my year warranty was up and it was fixed by them as well. Stating that a new mother board was needed and this was done right away. The issue once again accrued this time my extended warranty was to kick in I called in this service issue they asked that i send it to radio shack in Macon Georgia which i did.

I was told in 7 days I would here from some one I never did when IA called in they had no update for me, then I called and spoke with the circuit city advantage service center at that time I was told that I was getting a mother board in replaced and my computer was still being worked on. I told them that I had no update on my computer and no one in radio shack seem to know the status of when I will get this returned to me at that point she put me on hold then the line dropped.

Following that I called each days for a eek staying on hold to get dropped 20 mins later this went on for 4 days then I called radio shack and was told that my claim was denied for heat damage . No one contacted me in addition I have a full warranty that covers EVERYTHING, that is the reason why i paid for it.

I go on line and I see that there are tons of complaints like mine where claims have been denied for no real reason. furthermore I received no correspondence as to what took place. How did i go from them repairing my computer to them returning for a reason that is all ready covered in my plan to begin with. I want my money back if they will not honor the agreement. I want this resolved and i want it recorded that this company does not honor there agreements and tearms.

I Purchased a 60 inch Sony TV with 3 year warranty from Curcuit City in Fairfield CA in 2004 and added additional 2 years before the 3 year warranty was up for a total 5 year warranty. About two months ago in June '09 the TV stop working. Called in for the warranty and found out that ABS Electronics (services Sony TV for Sony) could not find my service warranty. So I decided to call it in anyway for service to check the problem. Tech could not find what was wrong on the first visit so an additional service call was made but this time it was going to cost me more money for them to look at it again so their solution was to transport the TV to the service office in Napa, CA which would lessen the cost, so they said. After looking at the TV the lamp needed replacement and also a part called "ballast" that is required to stabilize the lamp from moving and avoid it from burning out again. After waiting for a week I called and apparently they told me that ballast is a discontinued part which meant if they replace the lamp without the ballast it will still have a problem in the long run. I believe they tricked me to bringing in the TV so that they can sway me by offering me a new 55 inch TV with a two year warranty but I had to come up with $400. Yes it sounded good but I didn't buy into it. I thought what a slap in the face. I've already paid enough money out of pocket and still without a TV.

I am out approximately $850.00 and signed up for expensive "DirecTv" contract that lasted longer than the television. My brother-in-law pays $29.99, I pay $85.99/mo. I want a attorneys and my T.V. fixed or replaced free. This is wrong!

I purchased a Garmin from there and got the extended warranty added, my garmin is not working and I am trying to get it fixed. The warrenty is up 8/5/2009. I can not locate a number or place that has taken over the warranties to handle this matter.

I purchased extended warranty for Rock Band entertainment system. I need to have it repaired but can't get through to anyone on assigned phone number. No person answers. Cannot use the equipment.

this TV has been in repair at the shop 4 times and need to be repaired again. Can't find out if they are still in business.

we paid for protection plan, and due on 11/12/2011 for my big screen tv, service in the house, and i try to call and nobody answer the phone always busy. they told me, they go bankruptcy but the service continue and i pay $521.08, and husband buy extended warranty for a GE agq12aj-GE air conditioner for 5 years service for $39.99 expire 0n 7/25/2013, and we dont know were or who to call, thank for your help.

I purchased my television from the circuit city going out of business sale on 2/28. I started using my television from them to find out it was all pixelated. I tried calling them up and the first time getting through I was told if I wanted it fixed I would have to spend even more money on the tv and ship it out to them. I asked to speak with a supervisor which I was blind transferred over to someones voicemail, who never called me back. From there I've been trying to get in touch with them and sat on the phone for 3 hours a day for about 2 months trying to get someone on the phone, then gave up for a little bit. I tried again later on and actually got someone who said I had a case open already. I explained to him the situation and he said well too bad, nothing we're going to do for you. So I asked him to speak with a supervisor, I got blind transferred over and it's been 2 weeks and still no call back from the supervisor.

I purchased 4 policies for two televisions, one computer and one printer and I had to replace the printer since then and it was less than a year old. I am out of time, money and have no one to turn too

I have an extended warrenty on my TV. It needs to be repaired but I can't get any one to answer the old phone numbers I have. And of course there is no store I can go to. What do I do now?

I have an extended warrenty on my TV. It needs to be repaired but I can't get any one to answer the old phone numbers I have. And of course there is no store I can go to. What do I do now?

I have an extended warrant a bouth through circuit city. They promised me everything was going to be okay with my protection plan. now there is something wrong with my TV and no way to contact them for my warranty i paid for. I paid 307.19 for a three year warrant. My 46 inch lcd tv is broken and needs t obe fixed under my warrenty.

I purchased a ditgal camera at Circuit City and paid for the extra warranty. I went to use my camera at a special event last Sunday and it would not work. I was very upset that I was unable to take any pictures. I called and set up to have it repaired and returned as fast as possible. I expressed the need to have my camera back by this Sunday. I went as far as to request the packing box be sent to my work, so that I could return it as soon as I received the box, I did that. However, Assurant did not make sure the package coming and going was sent next day rather than second day. Due to this shipping time my camera will not be returned till Monday.

We have called several times reguarding this camera and I feel as we made it clear on numerous calls that we needed the camera back. When I spoke with Aron today, he was rude and made me even more upset with the company. He put the blame on the repair company, but no call was made from Assurant to this company. He also told me that if I had of had an accident with the camera that it would be sent next day.

Sounds to me as if I had been careless and broke the camera, I would have it now, but because it just quit working, I was forced to go purchase a new camera today in order to have one for Sunday. I would not refer anyone to this company that clearly does not comply with customer request and needs.

I feel like I just gave my money away to some fat cats. I want a new Nikon D80 or my money back. I am so mad and my husband is even madder. is there anyone out there that help with this, PLEASE!

I purchased the extended warranty for a computer. I no longer know where to get it serviced. We were assured that these services would be cover after they went out of business.

My father was a faithful buyer of circuit city. He got a plasma tv, ipods, dvd player, movies and so much more. He of course bought their insurance plans. We still have several of them that still haven't expired and the electronics have been damaged. He has called the insurance line on the receipt and they have not answered. He needs help figuring out what to do about this situation.

He has paid hundreds of dollars in insurance and feels betrayed by a company he loved. He would like to know what he can do to a least recover the insurance money.

and I need repair work done on my gps. What do I do now? The receipt says to bring the gps back to them. They went out of business

My GPS keeps locking up

. Cannot fully operate merchandise.

. I have finally ended up with you to try to find out how to get my TV fixed.

The projection TV has a dark picture as it has in the past. A replacement part and fixed. But I have been sending e-mails, making phone calls for a month now and can't find how I can get my TV fixed. Simply no response to my many inquiries.

and I don't think they want to return my money.

that I paid for it in addition to the cost of the warranty and they will not repair it. I am currently one of the many unemployed and cannot afford to replace it.

' Sony T.V, circuit city went out of business

at circuit city in Flushing, NY. Six months later suddenly the screen became a group of indecipherable images and colors with a green glow around the edges. There is no sound and no matter what buttons are pressed, that was all I could get. Also the remote control does not work The only way to turn it on or off would be to plug or unplug it from the outlet or do it manually.I can't get no sound either, I have to turn it off and then back on and pray that this time it works. Also, there are times that small black squares appear for a long period of time, causing me to just wait for it to dissapear.

I went to Circuit City and they did not help me in any way possible. I tried many many times to contact Polaroid since my warranty has expired and I did not get any reply, still have not heard from them. I can't seem to find the right information to try to get it repaired by the company. After seeing all the complaints I am concerned that I may not get this fixed free of charge or get compensated like I feel I should.

I would definitely be interested in a class action law suit against Polaroid. For the money I should have bought a Sonny. I have the receipt and the box saved just in case I get lucky, and Polaroid ask me to return it for a full refund. As a matter of fact I invite every person here to file a class action law suit against Polaroid.

business days. Let's see if this happens!

from us & now will not even talk to us.

yr service contract.

in tv, and this is the second time I am having problems with it. I need to get my issue fixed before they go under. I have the City Advantage Plan. My TV look blur and it also shut it s self off from time to time. The recently came out and repaired it and I am already having problems again.

. Please HELP me! I have more information to give if someone can help me.

The outcome is people are being very rude and not helping me out. I'm getting very upset and frustrated. The physical damages are my health, frsutration level is going up and up and NO iPOD and no HELP at all.

My 50"big screen"Samsung" developed problems this television was covered until 12/14/08 some parts were put in and the rest are on backorder still from Samsung. This new warranty provider AON said they were not responsible as the unit went out of warranty while parts were on backorder, this does not make sense and I need assistance on what can be done. $3,000.00 is alot of money and I currently have a television that is partially repaired.

I have spoke with "The Warranty Group" warranty services several times with no help, just the explanation that when they took over I had to be in warranty at that time he said they took over last week from AON warranty co.I called Circuit City and they agreed too that if the unit was in warranty and in progress of repair that the television repairs should be completed under warranty or when the parts come available and off back order status.

I faxed this 3 times and I wrote them a request 1 time. It has been over a 3 weeks but we have no response or call for this company. Do they exist? What do we do to get our tv repaired and our warranty honored?

We purchased the warranty service for 499.00 +tax for 5 years, total was $535.

If anybody has any information about NPCC then please advise.

. If anybody has any information about NPCC then please advise.

months without our Tv, including christmas and new year, My kids got some new videogames for christmas and they haven't been able to play them yet

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to look at a red dot in the middle of the screen for the life span of the TV. Given the entertainment nature of the product I feel this is completely unacceptable.

At first I had a 52 in. RCA tv that I had purchased from Circuit City. I purchased an extended warrenty also. That tv was deemed unrepairable so Circuit City had me take it back to their store and exchange it. I did, and got a 50in. Sony Wega tv. Tey transfered the warrenty from the Rca to the Sony. The Sony tv had to have the lamp replaced in it,back in Nov.2008,so Circuit City had a repairman come and replace it. Then, that same day, the tv started turning off after being on for a few hours. So I called Circuit City back and they sent the repairman back out and he replaced ALL the fans in the tv. Later that day the tv started turning itself off again.

So, once again, I called Circuit City back. The repairmen called me this time and said that he was ordering another part for my tv. Over a month passed and I kept calling circuit city and getting different excusses about can't locate the part or something. Then finally in January they said my part is in and the repairmen was coming out that Saturday to fix the tv. That Friday before I get a phone call from someone at Circuit City that said they were going out of business and all repairs an warrenties were cancelled. Then they said that all they could tell me was to go to the www.circuitcity.com to find out more details. When I went to that website it told me that my warrenties were not affected by the closing, so I called the number it gave me. The third party company said circuit city didnt give any information on the repairs to my tv, and that I would have to start all over again with requesting a repair and things. They said that they can't contact Circuit City to get any information.

So they scheduled for a repairperson from Dawn's tv repair company to come out. Dawn's called me asked me a few questions and then ordered some board for the tv, without even seeing the tv. He came out put the board in the tv and left. The tv still kept turning off. So I called Assurant(the tird party warrenty co.) back and they scheduled for Dawn's to come back out. They never showed up, instead they call me and says he has to come and pickup my 50in.tv will be some weeks before he can determine how to fix it. I contacted Assurant and eplained that this repair process has went on to long that I want them to exchange the tv. Everypart in it has been replace and it still doesnt work right. Assurant got rude with me and said that the repairman has to deem it non-repairable or it has to be three major problems with the tv. But they cant count Circuit City unless I have all the invoices from the previous repairs. But when it is a warrenty repair,the repairman don't give invoices to the customer.

When I tried to call Circuit City all numbers have been disconnected. I asked Assurant if they could send a different repair company out for a second oppinion but they said No not untill 30 days with Dawn's repair is up. Dawn's tv repair admits they don't know whats wrong with the tv, but is refusing to declaire it non-repairable. I called Assurant back and said I would let Dawn's tv repair come and take my tv to try and repair it. When Assurant called Dawn's to schedule pickup, Dawn's said they would rather call me themselves. I have not heard from Dawn's tv repair yet. My extended warrenty is up in june. I don't know what to do.

weeks and counting and will probably wind up paying out of my own pocket for this.

the voice mail will only give you the fax and mailing address no live person. Please be so kind as to help me it has been a week since I cannot stay in my room because I have no television.

I purchased a tv from Circuit city on 5/5/06 with the advantage Extented warranty for $500.00 now on 1/12/09 the tv breaks. I called the number for circuit city and the girl gives me a number to call for National Products Care that are suppose to be handling all of the extented warranty plans. You call and get a recording telling you to fax all your info in and they will call you back to set up a date. I did as was told 2 weeks ago not once but twice and have not heard anything from them. I am screwed. So what they get the $500.00 and we get nothing.

On January 26,2007 I bought a 30gb color ipod for $237.49. I also bought the protection plan for $49.99. On December 10, 2008 I sent it back for the third time because it was not working properly. I have not received or heard anything from them.

I know they are in capter 11 but I saw somewhere online that a third party was to take over the protection plans. Unfortunetely I did not write down the company name.

Can anything be done at this point or I'm just out all this money? Any help would be greatly appreciated.

Thank you for your time.

. TV not working. Called Circuit City Advantage as my agreements says. I got the run around. Each person gave me another number to call till I got one that has been disconected.

can I get my money back for this extra warrenty I paid for at the end of 2008 from circuit city who do I call for my mony back I still have the reciept

If I am stuck with an inadequate computer, that I spent a lot of money on, I will be sinking a lot of money into it. I am not sure what I should do, but I do feel it should be replaced with another computer with the same capabilities. I am not sure at thia point, if I would recommend Gateway to anyone, that is looking for a Reliable Laptop. What are my rights? What should I do to get satisfaction?

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but as everyone is aware Circuit City is closing their doors. I noticed in reviewing the brochure they gave me exxplaining the coverage there is a money back garrantee. I don't have any problems with the TV but if they are not around to service it can I get my money back for the warranty? What other options do I have? Thanks for the help.

. Please advise me as to who I might contact or what actions I can take.

It comes as NO Surprise to me that Circuit City is in the process of Liquidation

days to fix a common and well known problem with my tv! Frustration of paying extra for service that turns out to be inadequate and pathetic.

times. circuit city and sony refuse to replace this defective product and l am stuck with this reccuring problem.

Samsung TV. I have now been without that TV for appr two weeks and it soulds like there is no end in sight. If Curcuit City is no longer going to stand by their warranty they should have to refund monies paid for that protection and all customers should be warned they are not upholding the agreement.

I am out of pocket for the rental back in September. My husband, who is disabled, has been without a TV now for over two weeks. I hesitate to rent another one because I am sure it would again be out of my pocket.

weeks and they havent resolve my problem. they have allways an excuse and they never know when the computer is going to be ready so i dont recomend anyone to buy nothing with the guarantee from circiut city

About three months ago I bought a lap top from circuit city. A month later it broke down so I took it back since I bough insurance for it and it came with a one year warranty. Its been two months and I still haven't received my lap top back. I'm a college student so a lap top is a necessary.

Borrowing lap tops, falling behind with my work and paying for printing services.

I have purchased a 46-inch LCD Samsung from Circuit City in April of this year as a present for my parents' 50th birthday. Being that this is not a light purchase, just to be on the safe side I also purchased an extended warranty. The TV was working fine up until October 24th. On October 24th, the television started having problems - it would not turn on and was making clicking noises.

I called the Extended Warranty department and a technician was scheduled to come out and look at the TV on October 31st. Identification number for the call is I7251825. The technician determined that the problem was a bad plate, but they did not have that part in stock so it had to be specifically ordered. The week of November 10th I was called that the part had come in, and the technician was scheduled to come to replace it on November 14th, between 1-3. I took the day off work, however, around noon I got a telephone call from the tech stating that they "could not find the part".

I called the warranty department and spoke with a representative named Danisha, who could only offer me an apology and that "she is sure they are looking for a part". When I requested to speak with a supervisor, I was t old that no one was available. I asked what hours the supervisor works and was told the same hours that everyone else, 8am - 10 pm, however there is no one available right now and I should call back. She also offered to escalate the issue, which meant someone would call me within 24 hours, to which I agreed. Unfortunately nobody from the supervisor department has called me back

I called the same department 15 minutes later, and spoke with a different representative, who was very professional and determined, got in contact with the supervisor of the technician who could not find the part, and assured me that according to the supervisor, "They will find out who signed for the part, and that person will be held responsible if the part is not found. Furthermore, if the part is not found they will rush it, so it will be here Monday". She also informed me that supervisors are available, but t he representatives are trained not to allow customers get through. This was also mentioned on a recorded line, the customer service representative was named Paulette.

A few hours later I received a call from a dispatcher to let me know that they can't find the part. This person also promised to call me back to tell me that they will order a part. No call back was made. Not having heard from anyone by Monday I called the familiar number to the Extended Warranty Department, and was told that apparently a technician was at my house on November 14th. When I asked how come I did not see him, I was finally transferred to a supervisor, who told me, and I quote, "Parts get lost, haven't you ever lost something before?"

Aside from that, he was also able to tell me that they ordered the part, and offered me the phone number for the Chief Executive office. I called the Chief Executive Office on November 19. After being transferred around, a representative named Angela was finally able to tell me that they part will be shipped today, however they could not tell me if it will be expedited, and while this individual did use the words, "We made a mistake", once again, on a recorded line, she did not seem to pay any notice to the fact that due to this "mistake" I have not had a working television for over four weeks. There were no attempts at expediting the service call, and all this individual could offer me was the same basic apology, and absolutely no guarantee of any kind of a satisfaction. I was told that if I call back later that day I should have a tracking number.

I did call back later on November 19th, and spoke with yet another representative, who informed me that there is no tracking number on the part, and that it takes 7-10 business days for the part to arrive. I asked her whether the part was rushed, and was told, "I don't know that". When I told her that I was told the part was supposed to have been rush shipped?, every subsequent time she referred to the part being shipped she referred to it as rushed. When I asked whether the part was actually rushed, the answer rapidly changed to yes.

I called the Extended Warranty department on Saturday November 22nd, and the representative could once again tell me that the part is on order, and refused to provide any more information. I called once again on Monday, November 24th, and the representative was finally able to give me a tracking number for the part that was on the UPS truck out for delivery, having been shipped Friday. The representative whom I spoke with the morning of November 24th could not provide any more information on when I would have a working television.

When I requested to speak with a supervisor, I was told that none are available on Mondays. It is unfortunately apparent that in addition to being trained in not providing customers with any helpful information, the customer service representatives in the Extended Warranty Department are also trained to lie to customers, because as I have mentioned previously in this email, Paulette, in the conversation on November 14th explained to me that the representatives are trained not to allow customers to speak with supervisors. When I mentioned this to the person I spoke with the morning of Monday November 24th, she agreed with me, but still refused to connect me to a supervisor. Having the tracking number for the part (1Z1W866V0337026186), I checked with the UPS website. The part was delivered around 2 PM, and the person that signed for it was listed as JARRETT.

At 3:30, I called the Extended Warranty department yet again, and the representative I spoke with actually yelled at me, and refused to even look into the case and get information about it. I also sent an email to the corporate office chief executive office, chief_executive@circuitcity.com the evening of November 24th. The morning of November 25th I called the Extended Warranty Department yet again, the customer service representative told me that someone would call me within 24 hours to schedule the appointment to come and fix the television, that they are unable to provide any more information. When I asked to talk to the supervisor I was once again informed that none are available. After I repeated ocne again that I know the representatives are trained not to allow customers to talk to supervisors, I was told that they can escalate my case, but the escalation department and supervisors do not come in until 12. I agreed to have my case escalated.

After finishing that call I called again, trying to reach Corporate office, and after speaking to several representatives my call was finally answered by CJ R., who said he was a supervisor. This was at 9:30 am, EST, whereas the representative from the Extended Warranty department stated that they do not come in until 12 pm EST. I once again detailed my case to CJ, who promised to call me back within half an hour. An hour and twenty minutes later I received a call from CJ who stated that they could schedule me for December 5th. When I replied that this was not acceptable, I was asked, and I quote "What is the solution in your mind". I replied that a solution is to have a technician come out and repair the television, like I was promised by each and every customer service representative and supervisor I spoke with over the course of last 10 days in an expedited manner as soon as the part came in. CJ told me that he will see what he could do and told me he would call me back.

At 3 pm I have not yet heard from CJ, so I called back. When I finally reminded CJ who I was, he told me, "Oh yeah, the only way we can have a technician come out tomorrow is if there is a cancellation, otherwise it has to be December 5th". When I once again said it was unacceptable, he asked me to hold, and a few minutes later came back on the line to tell me that the technician who services my area was on vacation and he is the only technician in the area. Interesting, when a few minutes earlier I was told that if there was a cancellation I would be provided with service. CJ also stated that he will be the first to admit that Circuit City made a mistake, but there is nothing they can do to rectify the situation.

I called the Chief Executive office, as my email there went unanswered. When I spoke to a representative named Bonnie, I was told that they received my email, they're not sure why I was not contacted, and that she would transfer me to the lady who will be able to help me. I spoke with a person named Tracey, who stated that she handles the calls when the CEO himself is not in the office, and he was not in the office when I called. She apologized for the delay in the service to me, but said that there is nothing they can do and the service date has to be December 5th.

Despite numerous appeals on my end to the fact that a number of supervisors and representatives have promised expedited service, and that the part was supposed to be here on November 17th, Circuit City's Chief Executive office refused to honor any and all of those promises, all of which are apparently on recorded conversations. Furthermore, as I have stated in several examples above, Circuit City and their representatives have provided misleading and untrue information. It has been a full month since I made the call about a broken television, and there still does not seem to be a resolution. Circuit City lost the original part that was ordered for the television, and every subsequent customer representative that I speak with makes a promise that is not kept.

My case was supposedly escalated twice, each time someone was supposed to have called me back within 24-48 hours. Neither of those times did anyone call me back. November 27th is Thanksgiving holiday, I am having family over, and I do not have a working television. According to the Circuit City website, "At Circuit City, we understand how important your electronics are in your life. The Circuit City Advantage Protection Plan gives you peace of mind that your new purchase will continue to perform beyond the standard manufacturer's warranty" Unfortunately, in my situation, I have had no such peace of mind for over a month at this point, and I am not certain about Circuit City's understanding of the importance of a working television. I am quite certain that you will agree with me that waiting for over a month for a 6-month old television to be repaired is more than unacceptable, as is Circuit City losing the part that was ordered.

to an independant tech to get what I could off the hard drive to use for my business.

for? . I would certainly appreciate hearing back from you. If you are not the person I should be contacting please pass this information along or email me with the name and person that I should contact. My camera is still at the store. Thank You

for an extra year of coverage that would cover some of the things the manufacturer didn't cover in the first year. it doesn't matter what the salesperson told you, look at your paperwork. i called corporate, they say someone will call me back. I have bought every laptop, desktop, electronic from ciruit city, i never will again! I trusted them and now that i need them to stand up and honor what their salesperson said/did they won't.

In the meantime Charlie had called a number and spoke to someone in regards to replacing my battery and also the adaptor. He explained to the person on the phone that there had been some recent thunderstorms and it was hard to determine if the battery or the adaptor were the issue. I was then told where to send the adaptor and battery in order to receive the replacements. The computer was sent to the service wharehouse in the meantime to be serviced.

It was gone for 2 weeks and it came back with the diagnostics checking out okay and the heating/cooling fan being cleaned. But when I went to pick up the machine the mouse pad didn't work. This was not ever a problem, so it came back with a different problem then it went out with. On a side note this also happened with my daughter's laptop - it went out with one issue and came back with 2 more severe issues and her laptop was only 3 months old.

So I had to have the laptop sent back out for ANOTHER 2 weeks to have a problem they created get fixed. The machine came back again and within a day or two of having picked it up and using it - I had to return the machine AGAIN because the mouse was not working. Once again it was shipped out for another 2 weeks.

Upon its most recent return I am back to the original problem of the computer turning itself off, but also the new problems of the machine not shutting down or if it shuts down it will intermittantly turn itself back on and when the unit goes into sleep mode it does not come out of it as it should. You need to unplug the unit and remove the battery in order to turn it off, as the power light is still on, and then turn the unit back on to start it up.

As of now I have spoken with Aaron - the store manager - who previously informed me that if I had further issues that he would have the unit replaced or store credit to a new one. I spoke with him and now he states he needs to make some calles to find out about a replacement unit or store credit toward a new unit because he is not authorized to do this.

This has been nothing short of absurd as I will have to have the unit shipped out again to be fixed for the original problem that has come back from the first time they 'fixed' it but had it come back with a different problem that they created.

I was also told that they would have to assess how cost effective it would be to replace the unit versus fixing it. As far as I am concerned it is not a fair estimate as my time away from the unit is not considered in this equation as it may be fine for them to continually have the machine to fix a multiple number of times but that is weeks to months without my use of the machine. I use the machine for my small business and many other daily items.

This has just been a horrible experience. As I mentioned my daughter had issues with their service department too, she was lucky that they gave store credit to replace the unit as they no longer sold the one she had and she was lucky it was only 3 months old.

. Circuit City stole my money and changed modification of my computer.

Lost of the value to computer, its not working at all. I am approaching my midterm exams and do not have a notebook to present my projects to the professors.

hours of work for a technician to come and write down some numbers. In real dollars I have neglected more than the extended warranty cost by leaving work to wait for the technician. I still have no television. If they refuse to effect the warranty on my terms now, I will go to their competitor and replace this one.

, almost two months. There is no way to speak with a manager, only deal with the same routine each time, next visit maybe next week, still no promise that the technician can repair the TV.

Each time someone must be at the house, so have cancelled a vacation trip, given up several other planned activities, plus cannot enjoy use of the television.

When I purchased a new Samsung LCD TV from Circuit City the sales person convinced me from buying their extended warranty by telling me that they would provide me with speedy, at home service. They also told me that if my TV malfunctioned I would have to ship it to Samsung for repair under their warranty.

business days!!! That's more than two months, not a speedy service as I was originally promised.

At that point I called Samsung's warranty. Samsung came to my home and completely repaired the set in less than one week, much faster than Circuit City.

I was a victim of false advertising from Circuit City, on two counts:

1 - they informed me that their service was quicker and better than that offered by the manufacturer, when in fact they are a lot slower;

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So, I paid for a service that was not as good as promised, and my wife and I spent considerable time trying to get the quick service we were promised.

I called about a warranty item and they couldn't find my warranty in their computer system.

I went ahead and ordered a $214 replacement bulb for my TV because I had just moved and couldn't find my warranty papers. I found the warranty a few months later. When I called I asked if they could send me a replacement bulb and they said no, but I could get a refund.

They gave me specific instructions on what to send them including the receipt for the bulb. I sent it all to them and they declined my request for a refund.

They said they wouldn't send me a replacement bulb and I told them I was trying to get reimbursed and not a replacement bulb. They will only let me leave messages for a supervisor and I can't get anyone to return my phone call.

This has been going on for months.

has been broken for over a month. When I contact Ciruit City, which has always been initiated by myself, they infom me the tv is being fixed. My problem is that I have been without a tv for well over a month and have no idea of the status.

I would like my tv repaired and returned or replaced.

the computer stopped working. I took it into the store where it was purchased and left it to be diagnosed. I contacted the store one week later and was told that the hard drive needed to be replaced but it could not be done in-house and that the warranty service center was backed up and not accepting any shipments.

I called the warranty service center and was told this was not true and that they would send me a box to ship it in myself. I did so and they later contacted me claiming that the computer had liquid damage and this was not covered by my warranty. The computer has not had any liquid damage, but I have no way to prove it. I have left messages, but not surprisingly I haven't received any returned phone calls. I will be contacting the BBB and am also considering contacting an attorney.

I am a student. My computer broke at the end of my semester with an entire years worth of work on it. I had to re-write papers, and complete endless hours work.

On February 26, 2006 we purchased a 50 Inch Plasma TV, model no. (LG 50PX1D) for $3,299.99, ticket no. 316402608104, at store #3164 in Salisbury, Maryland. We also purchased a specific TV mount for $403.99 along with a five-year Advantage Service Protection Plan for $549.99 (on the advice of the salesmen, D. Abbott). We purchased this plan in good faith and expected hassle-free certified service. This purchase was made after extensive research on purchasing a quality plasma TV with the correct dimensions. Our home had been recently remodeled and the family room fireplace and custom cabinetry had been made to fit the TV dimensions. The TV was professionally installed on March 6, 2006.

On Friday, May 12th, 2006 (two months later) the TV lost its picture quality and the screen showed large black spots. We were unable to watch the TV. We called Circuit City's Service Department on Monday, May 15th and were given a call reference no. 5925646, confirmation no. IHR605220412 and DUC no. 5927591. We were instructed to call Appliance Unlimited, Circuit City's Authorized Service Provider to set up a repair appointment. Jim, the technician (410-587-4945) called back a few days later to set up an appointment. We were given ID No. 6106800.

On June 6th, two weeks later, the technician arrived and quickly stated that he needed to order a digital board for the TV. He told us that it could take a short time for the part to come in or up to two weeks. Two weeks pass and we call the service technician. He informs us that the part is on national backorder and that it could take up to another two weeks. We wait another two weeks and call the service tech again. He does not return our calls. We call Appliance Unlimited and talk to the secretary and she acknowledges that the service technician is having a hard time finding the part.

We decide to call LG (the TV manufacturer) and they inform us that they have plenty of digital board parts. We then call Circuit City (Jesse, TV/sales manager at the time) with the hope of having him help resolve this matter. It's now been over two months that the TV is unviewable. After a few more days of no answers, we call LG the TV manufacturer again and they inform us that Circuit City's service provider Appliance Unlimited is UNAUTHORIZED to work on LG TV's. They will not sell Circuit City's service provider the parts. We call Jesse, the TV manager from Circuit City and explain the situation to him and he acts odd when we explain to him that LG stated the service company that was sent to our home is unauthorized to work on the TV. We ask to speak with the store manager. Lauren Palmer/CSA #1 who offers no solution. We contacted Circuit City Corp. and they put us on hold for two hours.

We felt deceived. Is this a scam or a tactic of Circuit City? We again contacted Circuit City Corporation and spoke with Marilyn Pando, and finally were given a contact ID Number 2205897. I never heard from Circuit City again. We contacted the Better Business Bureau. They were working on getting a replacement TV for us and checking into the unauthorized service provider issue. A few weeks later we speak with the store manager again, and she states that they are working on getting authorized service.

On July 14th, after several months of misleading information from Circuit City and their service provider, we returned the TV to the store. We were issued an exchange for our original TV on July 31, 2006 under ticket no. 14150118491 only after the Better Business intervened. However, we did not take the 50"LG exchange TV that was offered to us because of the unresolved service protection plan issue. In addition, by this time, our original model TV was no longer available and the exchange LG model was not similar in dimensions to our original TV. We were told by store manager, Paul R./CSA #2 that we could wait a few weeks to see if any new models arrive while the service issue is being resolved.

February 2007, we still have no TV. I again call Circuit City and speak with new store manager, Tracy S./CSA #3, and return to the store to consider a different brand TV. This brand was a Sony 46" LCD TV (Model No. KDL46XBR2), with similar dimensions as our original TV and was priced at $3,609.99. It was not a 50 Inch Plasma TV. We were however, willing to pay the difference between our $3,299.99 original purchase and this particular exchange TV, but when we arrived, Tracy informed us that we had only been authorized an exchange value of $2,800.00. We never agreed to this amount, especially when the original TV only worked for two months. She also informed us that she still had not been authorized to refund our service agreement fee, and stated that the corporate office should not be selling those service contracts when they know that we're not certified. We did not take the exchange TV. I called Circuit City Corp. and spoke with Amos F., and waited on the phone for over two hours, and was finally told that there was nothing he could do for me.

On February 16th, 2007 we contacted the Maryland Attorney General's Office of Consumer Affairs to help resolve the issue. As of March 3rd, the office had not heard from Circuit City or had returned their calls. On April, 9th, 2007 John R., Circuit City's new TV Manager calls to say that he has a different lower-end 46" Sony LCD model priced at $2,249.99 and asked if we were interested. Since Circuit City had still not addressed the service protection plan issue, and the quality and value of their TV offer was continuing to go down, we informed him that we were not interested. We also told him that we sent our complaint to the Maryland Attorney General's Office and were taking steps to file in Small Claims Court. A week or two later, other TV salesmen from Circuit City called to say that 46" TV we ordered was in. We informed him that we did not order a TV.

After a year of explaining our case over and over again to different store managers, TV sales managers, customer service reps, making numerous telephone calls to the corporate office, typing emails, and sending many letters without resolve, we feel victimized. The Circuit City Advantage Protection Plan states that it provides you with the best product coverage and customer service available. Relax with a peace of mind only seems like an Advantage to Circuit City. I have spoken with hundreds of people on the internet that seem to be going through the same problems with Circuit City. The consumer should be made aware of this.

We would like to add that Circuit City is misleading the average consumer, with the intent to deceive. This is an unfair and deceptive business practice. They sell a service contract knowing that they can send anyone (an unauthorized service tech) to your home and say that they attempted to fix it, or actually fix it and make matters worse, and then after weeks and months of the consumer trying to get this resolved, they begrudgingly offer you an exchange that is similar--a new item with far less value or even worse, a TV that someone else returned, and then offer you nothing for the service contract fee.

Circuit City sold us a fraudulent protection plan. It is unacceptable that they are now only offering ($2,659.96)? exchange value for a $3,299.95 TV that only worked two months. As a customer, we have done everything possible to resolve this issue in a patient, timely manner. Circuit City's customer service policy prolonged this situation by not being honest and forthright from the start.

In the interest of consumerism, we now expect Circuit City to refund the full amount of our original TV purchase, in addition to the service protection plan refund. If this cannot be resolved we will have no choice but to file in small claims court for the total amount of the TV, the protection, plan, the custom mount, installation and repairs. We have filed our case in small claims and awaiting our case. Circuit City how decided to contest the case by spending our money on an attorney to represent Circuit City, instead of deal with the customer. and no one can figure out why they are in the shape they are now.

This is a copy of the letter that I sent to Citibank as they have agreed to reverse the charges temporarily until the dispute is settled. Complaint against Circuit City and Sony on purchase of 52" Sony LCD TV Model KDL-52W3000 Serial number 8156410. Purchase was made on 5/3/2008. The price of the TV was $2299.99. The additional items were the wall mount, and the HDMI cable. I have enclosed a copy of the receipt. I purchased on the Circuit City website, and opted for the pickup at our local store at: Market Street, Boardman, OH 44512

The TV was not hooked up for several days because I had to run cable to the wall that we were going to mount the TV. Once TV was mounted and hooked up, we were not getting the picture that we had anticipated because we had digital cable, but not HD cable, so we got the new box from Armstrong cable on 5/15/2008. My son noticed a black line on the right side of the TV, which I had not noticed. If you looked closely, you could see that it was a row of dead pixels.

On 6/30/2008, I went online to the Circuit City website to see what I needed to do to have someone look at the TV. The site directed me to a page which gave me the Sony customer service number. There was nothing telling me to take the unit to the store within 30 days for an unconditional refund or exchange. After a 45 minute troubleshooting discussion with a Sony customer service representative that same day, he said that I qualified for an in home service call, and gave me the names of 2 local authorized service companies. Note that this conversation is 30 days after the initial transaction. It can be documented by calling Sony customer service using the reference number E37498501.

After talking to Sony, I thought that I should consider purchasing the Circuit City extended warranty. I went back on to the website, and searched for any way to purchase the warranty after the initial transaction since most retailers offer that option. I could find nothing. I had my son call Doc's Radio and TV repair (one of the 2 authorized repair service companies) since I was working. The lady who answered the phone said that based on his description, she was relatively sure that the problem was related to the cable box as they had received several calls recently that turned out to be the Armstrong cable box. She recommended that we call Armstrong to check out the box, and if it still was a problem, to call back.

My son called Armstrong and made an appointment for a service technician to come to the house. The technician came out and told him that it was not the cable, it was a scratch on the back of the screen. The black mark got larger. Instead of a couple of rows of pixels, it has become 5 or 6 rows, making the mark about long and wide. Mike (my son) called Doc's back and they agreed to come out to the house. This was after the same lady expressed doubt that the problem was anything other than the cable. When the technician came out, he determined that the problem was a scratch on the outside of the screen (because when he rubbed his nail across it, you could feel it) and told my son that we need to be careful when handling these.

They are very fragile and you can't be rough with them. He basically implied that we had damaged the TV. This is absolutely untrue. I was involved in the entire process of unpacking and mounting the TV to the wall, and we were extremely careful when handling the set. In fact the TV remained on the base that it came with while we mounted the wall brackets because I didn't want to lay the TV down on the floor so there was no chance of damaging the screen. I called Doc's from work when my son told me what was said. I was unhappy with the implication that the problem was our fault. The same lady told me that there was no implication that we had damaged the set, but that Sony generally doesn't warranty anything on the outside of the screen no matter what the cause. If they didn't authorize repair, the cost of repair to me would be between $2,000, and $3,000.

I got a call back from Doc's after they talked to Sony, and as I anticipated, they denied authorization for repair. Unfortunately, I didn't write down the dates on all of these calls and appointments, but if we need the dates, I can get phone records, and I am sure Doc's has the documentation for the service call. I called the Boardman Circuit City (where I picked up the TV) and asked to speak to the manager. The girl asked me what the problem was, so I went through the whole story, and she told me that it was too bad that I hadn't brought the TV back within 30 days because they would have taken it back without question. She also told me that I had 30 days after the transaction to decide to purchase the extended warranty. Since I hadn't done either and it was 42 days after the purchase when I called, it was basically up to me to work through Sony. I never got to speak to the manager as I originally requested.

To give you some background on me--I am currently a general store manager for a major retailer, and I have been a retail manager for 27 years. I have been dealing with customer returns/repairs and complaints for as many years. That is part of the business. I know how difficult customers can be at times, and because of that, I try to go through the manufacturer for repair issues rather than dump on the retailer. In fact, in all of my years, this is the first time I have ever complained about any retailer. When a customer calls and asks for me specifically, they speak to me, not someone trying to screen calls.

I made this purchase in good faith. I generally do not purchase extended warranties on merchandise, since most manufacturer warranties are sufficient to get you through the initial few months of use when any manufacturer defects usually become evident. I do not recall having seen an option to purchase the extended warranty when I made the online purchase, nor do I recall the person at the store when I picked the TV up asking about the warranty, but I am not 100% certain of either.

What I am 100% sure of is that there was nothing that we did to damage this TV. In spite of what the technician from Doc's repair says, this is not scratched. It is cracked. The crack goes through the screen. It is so miniscule that you can barely see it. If there were any impact, or if it were lay down on something, there would be additional evidence, like scratches, like an indentation, etc. There is no way that a consumer could have caused this damage. This is obviously a manufacturing defect. I am so sure of myself, and so upset about the runaround that I have had, that I have filed complaints with the Ohio Attorney General's office naming Circuit City, Doc's repair and Sony in this matter.

When I bought this TV, I spent a considerable amount of money. I would have thought that Circuit City would welcome my business and want me to be a repeat customer. Instead, I have had nothing but problems. No one wants to take responsibility for this product. It seems that Sony should be responsible for their product, but their warranty is so ambiguous that they can basically pick and choose what they want to cover. I feel that Circuit City has not taken responsibility because they did not make my options known to me with regard to the return policy, and the 30 day policy on extended warranty purchase.

In fact, my call to Sony fell on the 30th day after the transaction, so had I known that I could have brought the TV back without any questions I could have done that, but the warranty on this TV (because it is a large TV) is for in home service. I did not even consider bringing it to the store, because I thought the set could be repaired in home and I didn't want to risk damaging the TV transporting it.

The bottom line is that I now have a TV that is just over 60 days old that has a defect that I did not cause. If it was damaged initially on the outside, it was during packing and/or shipping. The defect/damage has become more evident as time passes, possibly due to expansion/ contraction, but it continues to worsen. I acted within 30 days of the purchase, and followed what the prescribed steps were according to the Circuit City website by calling the manufacturer. After being given the runaround over the phone by the authorized repair company (which took over a week because we had to have the cable company come out, etc.) the technician gave a very biased assessment of the defect which ultimately gave Sony a reason to deny repair.

Please help me ,I just buying new Ipod for my son now 7 months, I really need you help fixid for me please. I have bring 3 times already in store on Yorkdale Mall, but no one help for me maybe tell me, now Ipod have brokend and music not listen. I need help and fixed for me please. Thank you

I bought a $2000 laptop at Circuit City in June 2005 and subsequently bought a four year warranty to insure that my investment would be covered. On March 1st 2008 my hard drive crashed. I got a box from CC's City Assure program (where the warranty was good for) and sent it in. A few days later the computer was returned as if starting from scratch. I thought that would be the end of it. Nope.

On May 17th, 2008 the computer crashed AGAIN and I called to report this. They couldn't be more indifferent. After a week the box hadn't arrived and I called again. Then I went on vacation and figured the box would be here waiting for me upon my return a WEEK later. It wasn't. So now on June 4th the box arrived and I'm shipping it out to get my SECOND hard drive in three months.

When I called the corporate offices to complain I got the runaround and was sent by the operator to what I call a limbo phone.. ie a phone that they send troublesome customers that doesn't even have anyone on the other end of it, and not even a voice mail. I will NEVER shop at Circuit City again after this.

I mailed my HP laptop computer to them for repair, when I purchased it from Circuit City in 2006, I also purchased accidental damage protection which is good until 2010. The only physical damage to my computer was a crack on the back cover (not from being dropped), it was from closing the lid with something lying inside and it would no longer hold a charge b/c the battery needed to be replaced. In order for them to replace the battery I had to mail it in and let them trouble shoot, but before this occurred I purchased an additional HP cord just b/c the one that came with it, the part that attaches to the computer, had gotten lose and the place where it plugged into had become loose.

It was sent to Strategic Solutions for repair and between May 5th & May 9th, Circuit City was given a quote for the cost of repair & they responded by telling Strategic Solutions to send wherever they send them after they are deemed unrepairable which is in Texas. I mailed my computer off on May 5th and by May 28th I still had not heard from them so I called & I was told that it was unrepairable and I could either take a refurbished compaq presario or Circuity City gift card for $479, ok that is all fine and good but the problem that I have is no one contacted me to tell what was going on. On May 12th, from the tracking information, it shows that my computer was mailed to Texas and on May 15th I was sent an email with this information telling me what was going on, well the problem with that is they still had my computer so how was I supposed to check email or how would I know that what I needed to do to check on my computer. The cover was cracked in the same manner and same spot before and the case was replaced and mailed back to me in about 2 weeks, so why would I think anything any different this time.

I have spoken with several people at the 800 # and everyone keeps apologizing & stating they don't know why I didn't get a call but either take the compaq or $479 and basically thats it. My problem is that I purchased the warranty with them it was not their property to decide what to do with it, they keep telling me that Strategic Solutions said it was unrepairable, but I spoke with Jackie at Strategic Solutions and she told me that they were given a quote for repair and Circuit City did not want to pay that.

I am being treated like they are doing me a favor but I paid for the accidental damage just for this reason so if something happened, since it is a portable electronic item, I would be able to get it repaired. By accepting the refurbished Compaq presario or the $479 my warranty would be no good and I would have a 90 day manufacturer warranty, Also the additional cord that I was told to send in with the computer, per Circuit City it doesn't state that I sent it in, so I should contact Strategic solutions and I did and the tech that worked on it stated it did come with two cords and thats what he notated, but what grounds do I have to stand on b/c it was sent with the computer to Texas, so no one wants to take responsibility for it.

I no longer have a computer and I am being offered a product that I don't want. Compaq was purchased by HP but the product is of lower quality, I have had a compaq before and I did not like it at all, it is not of the same quality and standards as HP, I prefer Hp products. By accepting the gift card I will still have to do business with them and why would I want to do that b/c I would want warranty but look what it got be this time. They win all the way around in order to get a computer like the one I had I would have to still add at least another 2-3 hundred dollars, still increasing their revenue.

we gave in a laptop for a minor affair and it was still working when we gave it in. but when we got it back it wouldnt turn on and they told us that it was an accidental damage and will not fix it anymore all we want is to get it back in working condition because we still have a warranty on it

My laptop display went down and I sent the laptop in for repair. It was returned with the display working, but the keypad buttons did not work. So I sent in with one problem and the device was sent back with another. Took a good 3 to 4 weeks to get everything processed and returned. Told them that this is not right and that I should at least be able to walk in to get my device exchanged in a store just because when I got the warranty I wasn't told that it takes so long to get my laptop back and it was made to seem like it can be taken care of under warranty very quickly. No one was willing to help me and make some sort of exception or at least offer some sort of offer to say sorry for the problem. I was bounced from department to department and never got an answer that I would be happy with.

Finally spoke with corporate complaint department and the individual would not help again and said all I can do is send the device in and that there would be no other options, and this is coming from someone who kept saying they are the supervisor and there is no one above him. I then said what if I get it back with a problem again and then he replies with, we will look at other options, but I thought that there are no other options. Finaly I gave up as I need my laptop and sent it in.

I received it back in perfect condition and with a note saying that I would need to change the battery under warranty as it is no good. So I called in for that and now I need to send in my battery and be without one and wait anothe 10 business days to receive a new battery. So basically Circuit City is a terrible company and no one is willing to help in any way at all. No one places themselves in your shoes and tries to provide the bes customer service as possible.

I use my laptop for school both at home and in school. I was without one for a long period of time. And now with the battery needing to be exchanged I cant always use an outlet because my classes don't have a large amount of outlets for students. Just a huge problem for me because almost all my school work is done with this laptop.

I had purchased a warranty on a laptop Feb 2007, I had to use the warranty in March 2008 then when I got my laptop back the plastic houseing was broken and looked like someone shoved something in to a memory slot. After 3 days of argueing with them they replaced the laptop but would not replace the programs that was on my old laptop after them breaking it.

The way I feel is if a company breaks your Item while in there hands they should be required to replace every thing. I also asked them about what happend to the old hard drive and they said that it was taking care of and I asked for a letter stating that the hard drive will be properly taken care of and not just put in a trash can.

If they don't replace the programs I will have to spend alot of money that I don't have to buy the programs and load back on to the new computer. They kept the old hard drive which concerns me because of all the ID theft amoung other things going on I have alot of info on the old computer.

I contacted Circuit City Help Line, I talked with Cherrie, the representatives of the Technical Department, explained my problem to her and she told me she could not help me. I asked to speak to someone that could help me and she turned me over to a supervisor, Veronica, he told me the same. The problem is I brought a 50 inch Sony Wega LCD Projection TV HD-TV, KDF 50WE655, from Circuit City in Marlowe Heights, Maryland on May 28, 2005 for $3000.00 with the extended warranty. My warranty expired on May 28, 2007. Within this time frame I had to replace the video box twice and the bulb once. The reason for the replacement was the picture would go dark and you could barely see the picture.

Again, the television is going dark. I have used the light button on the menu bar up to the last dot and still the television is dark. I explained this to the representatives and they told me since my warranty has expired that they cannot help me. Thier exact words were that the warranty that I had was a repair warranty and in order for them to access the lemon law, that I had to have 3 repairs within the warranty period and the technician would have to access whether the television was repairable or should be replaced. They told me since my warranty is expired that the only thing they could do is send a technician out but it would cost me $99.00 for the service call and whatever the cost of the part that needs replacement.

This television is a lemon and Sony and Circuit City knows it. But, they refuse to do anything about it. We as consumers need your help. We are paying $3000.00 for a television and once we purchase it we are hung out to dry. There are a lot of complaints on this particular television. When I contacted Sony they informed they could not do anything about it that I would have to contact the store where I brought it. The store where I brought it would not respond to my inquiry.

The economic affects that this has on me, I cannot afford to replace this television. I brought this television on good faith from Circuit City. The say they stand by their products... this shows me that they don't and neither do Sony. I would never again purchase a Sony product.

Regarding a friend's treatment-- horrible mishandling she, (and now I) have received while attempting to exercise the replacement warranty? on her laptop. (A warranty that I insisted she buy to accompany her Toshiba Notebook) Most importantly, when they SOLD it to her, it was represented that if she brought the lap top to the store for repair, they would repair it in a TIMELY fashion (a few days) and if they could not repair it THERE They would replace itWith NO QUESTIONS ASKED! These warranties are sold with a big smile of confidence, as I have a few myself! Apparently, three weeks ago the hard drive crashed, and back on march 24, she brought it in to the store for repair, or replacement, just as the warranty IMPLIES. So far they have done nothing of the sort, because today is April 14th She is still has no computer She has made in excess of four visits to the store, at least once been reduced to tears in the store by one of the employees, A very rude guy named Vladimir (with whom I have spoken with via telephone yesterday) he was incredibly rude to me as well..

Apparently he was handed the phone by an assistant manager by the name of Frank, who I thought I was still speaking with I met James and Frank during my visit to store on Saturday. After being asked to wait in excess of one hour in your store, I met Frank, an assistant Manager along with another employee named James Both of them seemed mildly interested in helping and, almost polite, they did call me as promised prior to the store closing at 9 pm, to inform me that the laptop was fixed and it was simply a matter of downloading some updates?, (unfortunately that was not the case Sunday) it was still broken. By the end of my call Sunday..All Bets were off when I was put on the phone with Vladimir. I asked to speak with Frank again, and he told me that I would have to speak to him only, because hes the Supervisor? and refused to do anything further to help the situation. Vladimir should absolutely not be dealing with the public. and This turnaround time is unacceptable!!

THIS ENTIRE PROCESS SHOULD BE 100% FAST & PLEASANT, JUST AS REPRESENTED! ITS NOT! Thank you in advance for your prompt attention & consideration in this matter. Vladimir told her during one of her visits, that her data could be retrieved for an extra $130.00 Now it appears its been lost also unacceptable!

three weeks of No Laptop, and complete, and purposeful loss of Ms. Leed's Data PRICELESS

Purchased a Wii Game system with the Advantage Protection Plan which stated in writing for the replacement of the unit upon testing and verification of damaged or non-functional. Unit started having problems, mailed it to the test center and received an email that the unit would be tested and a new one sent, a replacement unit, in writing in the email. Next thing I knew we had a gift card NOT a new unit, I don't want a gift card I want cash as I do not wish to patronize Circuit city ever again. They sold a false Protection Plan and are forcing me to still shop there with a gift card.

The unit was a gift to a family member.

My t.v. will randomly turn off. Was under warranty. 1st company came out and had TV for 1 week. It came back as bad, if not worse. They replaced a power supply. I called back but they did not show for 2 appointments. Circuit city set up an appointment with another company. They came out after I had to fight with them to come out due to some one had already looked at it. They said it's a bad cable box, I replaced box 4 times and cable company came out and replaced all cable wires with a new box, still no good.

I called circuit city again and they sent out 3rd company. They ordered parts. 2 weeks later they came out to my house, installed the parts and now picture is worse and still randomly turns off. When I bought the t.v. with extended warranty they said three repair attempts and then they will replace the t.v. Now they say will continue to try to fix it until they say to replace it. I feel I have been lied to and took time off work every time for repair people to guess at fixing my t.v.

We purchased a 50" Samsung DLP on April 7, 2005. We purchased a 2-year Circuit City Advantage Protection Plan along with it. (4/7/05-4/7/07). On 02/20/07 the ballast had to be repaired(1st major repair). We purchased another protection plan before the contract expired for 1 year (4/8/07-4/8/08) because of several shattered lamps and the major repair in February. We didn't want to spend $552.99 for a 3-year plan, and we didn't know how much longer the TV would last. On September 20, 2007, the light engine had to be replaced (2nd major repair). On February 27, 2008, the light engine had to be replaced again. This time the Circuit City Tech said he had to pull it and send it out to be repaired (leaving me with no TV). From what I understand, this part is unavailable now.

I got out my policy and thought I qualified for a replacement TV. Circuit City has a NO LEMON guarantee that after 2 major repairs and on the 3rd one, you get a new TV. I finally got a case manager (Veronica) who told me I did qualify but called me back in 2 minutes to tell me that I did NOT qualify because the 1st major repair was not within this warranty period. I disagreed, and she finally put me through to Corporate. I spoke to Katharine, and I asked her where in the terms and conditions did it say all the repairs had to be within the current period? At no time was there any lapse in the coverage of my TV. She said she would look it up and get back to me. She never did. I called her and Veronica many many times and got only their voicemail for about a week. On March 7, 2008, I received a call from another woman who was very rude and said that I do not qualify; period. I asked her where in the policy it states that it has to be in the current warranty; she said to go to a circuit city store and ask someone.

I thought as long as I keep buying yearly protection plans, my TV would be covered and Circuit City would be required to go by their terms and conditions. In order to get a replacement for my TV, I would need another major repair by 04/08/08. I finally had the Circuit City tech pull the light engine on Friday, March 7th. I don't even have a TV now. I think Circuit City should be exposed for their failure to uphold their warranties.

I am out the money for the warranties because they are not honoring their own warranties.

Purchased a 42 flat panel TV and advantage plus warrantee plan. TV went out and has been out for over a week and as of yet I have not been able to get anyone to work on it. Circuit City has passed this off to others that I did not purchase from and blame them. As of today the service that I do have scheduled is not for another week which will mean I will be without a product that I paid over 2500.00 for total over two weeks and they do not seem to care as long as they can blame it on some one else.

We purchased a 56 Samsung DLP 2 years ago from Circuit City (CC). With all wiring, surrounding system & extended warranty we spent close to $5000! Loved the TV until the color wheel went out. According to TV repair service (sent by CC) this is a common problem with Samsung TV's! Talking to Samsung they admit there is a problem/defect with their product. Due to production problems they will not be making this part for at least 2 months or more.

CC has given us nothing but a run around. States we will have to wait until Samsung makes the part before TV repaired. Our $500 extended warranty states CC will replace TV if can't be repaired. CC states this statement is UP to them when and if they replace and CC's time frame is usually 3 to 4 MONTHS before they make a decision IF will replace TV or continue to wait for parts. What good is an extended warranty if CC decides what is in their best interests not the customer's? So much for great customer satisfaction! So far we have waited 3 weeks for this part, CC states THEY will contact us in another 2 weeks to give us update on when part available! Samsung states it can't help us, manufacturer warranty has run out. Other concern is since Samsung has acknowledged that there is a defect problem, and we receive the part, it will have the defect and again be without a TV and eventually the extended warranty be over!

Husband is disabled. This is his only entertainment. We worked hard to save money for this system, which is now a big paperweight. We are paying cable bill with HDTV option (expensive) but no HDTV to watch.

I tried 8 times to get a Manager in Service, got a operator, but no one would answer; they hung up. I bought an alarm in FL, had it installed there, they told me I can go to any Circuit City and the warranty, service and prior installation would be honored. My son had taken the car there; they didn't even look under the hood to check to see if the wires were loose. The siren doesn't work, door locks do work. They said he would need a new siren and that would cost $30.00. The alarm is not even out of warranty. They must have a crystal ball to analyze without even looking.

No physical damage--just a siren that doesn't work. They wouldn't even check and repair it. I want the system (siren) checked. Customer relations in NJ certainly needs improvement, especially with something so simple. I see an entirely different operation here in Union, NJ: good customer service, polite, and courteous with other items I have purchased.

Called in about 52 tv repair around Christmas 2007. After 5 techs, the tv is still broken. All the techs state that they have never seen the issue, but when it comes to whomever they are working for, that company makes lame excuses, and causes Circuit City to deny accountability. The tv has a left to right scrolling line. The main parts of the tv have been replaced, and still no resolution.

I have taken off 5 days to babysit techs. If the problem was fixed, then I might be able to be ok, but no one knows what it is. Numerous people have stated that a replacement is in line due to the time, and the issues. Now no one seems to know anything about this.

We bought a 65 Mitsubishi television with an extended warranty from Circuit City November 26, 2006. Our television went out January 1, 2008. Circuit City contracted C.J. Enterprises to do the repairs. C.J. Enterprises said they ordered the parts January 4. Today is January 31, and I still cannot get a straight answer as to when my part will arrive. I am experiencing a huge communication problem with both Circuit City and C.J. Enterprises. Each time I call Circuit City they put me on hold for 15 to 20 minutes, only to come back and tell me they will contact C.J. Enterprises to find out what the problem is and why it is taking so long.

Every time Circuit City calls me back, they tell me the part will arrive in a couple of days. This has happened several times. Every time I call C.J. Enterprises they tell me they have no idea when the part will arrive. I asked Circuit City to find me another repairman, and they told me they could not do that because there had been parts already ordered. I am currently paying a $300.00 note a month for my television that is inoperable. I paid $549.00 for a warranty that seems to be useless.

I purchased a Prima Combo TV from Circuit City on 10/24/07 and purchased CCA Protection Plan (3 years) and ESP Plan. The total purchase price was $186.72. On 12/10/07 the TV was not working--no reception. Called the store and was told to bring the TV into the store for repair and was given claim #I1797827. The TV was brought to the store on 1/7/08. Was told the repair department would call me in 48 hours. No call was received. I called the store on 1/10/08 and was unable to get any help/service at all.

I went to the store on 1/11/08 and was told that it would take 2 weeks, not 48 hours, to get an estimate/response from them. I was told they would call me, but I never received a call back. On 1/30/08 I called the Information Repair number on my receipt (888 333-2333), and they told me to call the store where I brought the TV for repair. As of today (1/31/08) I have been unable to get this situation resolved. Any assistance you can provide will be appreciated.

I bought a laptop computer with a 4-year extended warranty, and was told it covered anything that went wrong with the computer for the 4 years. My computer stopped working, and now they tell me they saw signs of corrosion and rust on the inside which is one of the exclusions that they do not cover. I live in a beach city where every day there is moisture and humidity; the salesman said the computer would be covered for any problems. I now find out just two months later, the company came out with a warranty that now now covers all problems. I paid over $400 dollars for a warranty loaded with exclusions, and willful misrepresentations from their sales people. I think the state should look into the sales practices of Circuit City. If you call, even their phone message says you will have years of worry-free service with their warranties.

They should refund the price I paid for the warranty and prorate the price of the computer, or at least fix it.

I purchased 4 cell phones and four replacement warranties from Circuit City. On Dec 11 i called to follow the warranty procedure on one of the cell phones that was damaged. The customer sales rep said I will send you one out as soon as we get one in stock. He also told me if I didn't receive a phone in a week to call back because there was none in stock. The policy states that the will ship one in one or two business days. So on Dec 17 I called to see if they had one in stock and the rep told me no and they didn't know when, so I asked if the could please put me in another Sprint phone and I would pay for the upgrade and he told me no.

I talked to Kathy the store manager the same day and she said she could not help me with the phone but if i wanted to take my business elsewhere that i could receive the refund on my warranties. So on Dec 19 I went to the store with my receipts and they told me that they could not figure out the refund and could not help me until she came in at 3:00. So I left a copy of the 4 receipts and a message to call me.

I received no call and I went down to the store to demand the refund. I asked for the store manager Sean and he refused and asked me to leave. I than asked for his manager to call me and he asked me to leave. Then threatened me with the police.

So, outraged by the service I called Sprint and reported my problem and the said hold on we can help. The are sending me a replacement and offered me the same no-hassle warranty. All I want from Circuit City is my money back.

In February 2003 I purchased an Archos MP3 player. On December 12, 2003 the display stopped functioning for no apparent reason. When I purchased the unit the store personnel informed me that it would be a good idea to get the extended warranty as I could get a replacement within 2 years if something went wrong with the device. Sounded good to me, so I took that deal under that impression.

I contacted the toll-free phone number on my receipt and they told me to return the unit to the CityAdvantage center (via UPS, FedEX, etc. insured of course) for a gift card of $243. This is the total for the unit and the tax. If I take this option, I'm still out $55 for the "warranty", and the I no longer have the Player as Circuit City no longer carries this unit. If I request my prorated "warranty" fee back, I will get only approximately $25 yet still will have a dead player. Circuit City should refund this total amount to me as they can not replace the device $298.

I purchased a Compaq Laptop at Circuit City in Jan 2003. I had to take it in for repairs on Oct. 27, 2003. I have called and called to get information on status of repair. It is now Nov. 30, 2003 and I can not find out any info on this product thru customer service on the internet nor by phone. I bought a warranty on this product and I think that they are slowing around waiting for my warranty to expire.

I am a realtor and I purchased this laptop to assist me with my daily work task. Due to my not being able to use for 1 month has cost me thousands of dollars and its so close to Christmas and I have children and grandchildren for which this money was needed to purchase Christmas.

I was suckered by Circuit Citys so-called extended warranty. I bought a cell phone and got the 36-month extended warranty. The salesman told me it would cover just about anything, even normal wear and tear. I foolishly believed him and the warranty pamphlet he gave me backed up everything he said. I still have it and it clearly states it covers any malfunction due to normal wear and tear.

Well, I was very careful with that cell phone and even now, a year and a half later, it hardly has a scratch. I cant even ever remember dropping it. But a few days ago the antenna fell off for no reason. I called the 800 number about the warranty and explained the situation. The rep, Stacy, told me that since Ive informed them the antenna came off, the phone is now considered broken and my warranty is voided. I couldn't believe the absurdity of that. We went around and around in circles but she wouldn't budge. She said there is absolutely no way the phone will be repaired or replaced; its considered damaged.

I asked for a manager and was told they are not available. Yeah, right! She said a manager would call me within 24 hours but of course no one did. So Im screwed. Circuit City will NEVER get another dime of my business. I hope they go bankrupt.

I was lied to by a salesperson. They told me a warranty I purchased for a phone would cover ANYTHING, and the phone would be replaced. The antenna broke, and they said there's nothing they can do. All I hear from the millions of people they make me call is "I'm sorry there's nothing I can do", but that doesn't make it right.

The consequences are that I have a $350 piece of junk, and no one wants to do anything about it.

8/20/01 I purchased a HP laptop for my son for college. It was a returned computer but he salesman assured me that it carried a new warranty. I purchased it and the salesman offered me a 3 yr. extended warranty which would fix or replace the computer. He made it a point to tell me that a screen replacement alone would cost over $600. Since my son was going away to college it seemed sensible to buy the extended warranty to last his 4 years of college.

In March of 2002 my son said that 2 small dots appeared on the screen but that it was still readable. My son said that at the time he couldn't be without it as he is a journalism major and that during summer break he'd bring it home and we'd contact circuit city. When we contacted them they had us ship it to California for repair. A week later the laptop came back totally unreadable with colored lines covering the entire screen. With the computer was a note stating that the cost to repair was over $600 and wasn't covered under warranty because of abuse.

My son assured me that he did not abuse the computer as he used it every day for homework and that he couldn't be without it. I steamed about it for quite some time until I decided to e-mail the Circuit city customer relations website. I received an e-mail that I may be entitled to a prorated settlement on the amount of the extended warranty. This is not what I paid the extended warranty for. I e-mailed them back stating that that wouldn't suffice and that I was going to contact The Ohio attorney Genrals office,the B.B.B. and Consumer Affairs and I was sure that at least one of these would be contacting them.

All I want is the warranty work done or to have the purchase price of the laptop applied to the purchase of one equal to or of greater value as the salesman explained the warranty to me.

Bought a Compaq Computer at the Salem Store and the EXTENDED Warranty. First year service was good (through Compaq). Circuit City had a service site in Billerica that was convenient and personnel helpful but they closed it. The latest issue of US News says that the keyboard is the most often repaired component. This has never been fixed on my computer (it has been in 3 or more times for that) and now I cannot get service. They hold me on the phone (GE Now runs the service) and tell me they will not authorize service... that I must have dropped it, or spilled food on it ... etc (1/2 hour of this type of harassment). And yet, this is the same problem that others buying the laptop have complained about, otherwise it would not get into U.S. News.

Service Department at Circuit City in Salem NH is not responsive. Took me 1/2 hour to get someone who could speak English and tell me the Billerica service center was closed. Took 1/2 hour of arguing with GE to get them to honor the service agreement (Extended Warranty).

I purchased a digital camera and the City Advantage Plan. It was explained that if I have any problem with the camera from the DOP it would be replaced or serviced by the local Circuit City location. Unfortunately I have experienced a problem. Per CC Customer Service if I bring the camera into the CC Service Dept. I will be turned away and have to deal with the manufacturer. Furthermore, Customer Service explained the manufacturer will not deal with CC directly. I found that odd due to the volume of business generated by CC and GE. I felt confident making a purchase that has the GE backing I would only receive the highest level of service.

My daughter purchased an extended service plan from Circuit City for $270.00 in June, 2002. In July, 2003, the "C" key fell off of her keyboard as she was typing. Because the manufacturer's warranty had expired, we were told by Circuit City that this would not be covered by the 270.00 warranty either because it was "cosmetic"!

We then contacted GE Zurich (the service warranty company), and they told us it wasn't covered because, if the key fell off when we were typing, then typing would be considered misuse or abuse because it was a "physical" issue. Just a warning. I will never shop at Circuit City again -- once they sell you the warranty plan, they act as though they are absolved of any responsibility for whatever actions the service plan company takes.

Two years ago my wife bought me a laptop ($1100.00) for Christmas at the Western Hills Circuit City. The salesman (David ****) wanted us to buy a three year extended service warranty ($289.99) and we turned it down. He then said if my then one year old son threw it down the steps it would be covered. A friend of mine was with us can attest to everything that the salesman said.

Three weeks ago my 16 month old daughter dropped the laptop shoving the wireless network card into the laptop damaging the motherboard. I promptly called Circuit Citys Extended Service number and was told the extended service did not cover accidents. I reiterated the story about what the salesman said and was told that somewhere in the warranty information that it says the warranty cannot guarantee what the salesperson tells us. (We never received a copy of the warranty description, and even if we did that seemed like a strange way to allow salesman to say whatever they want to sell the warranty.)

My wife talked to the operations manager at Circuit City (Laura Crowley) where we bought the laptop and told her the story. She told my wife to bring it in and they will do what they can to fix it. So she brought it in. The damage was $1554.00, almost $400 more than the original cost of the laptop. What's more is they decided that they weren't going to fix it or replace the laptop as the warranty stipulates. All they would do it refund the service warranty pro-rated. She called the next day when we found that out and talked to the director Michael West. He told her that he spoke to the salesman at the time and he said that that was a moral issue and he would never have said that. We called customer service back and was told by Alicia that it was up to Laura to get the laptop fixed, replace it, give us a discount on a new one, or a full refund of the extended service money.

She offered a refund of the warranty payment. I think they should give us the service we thought we paid for or a new laptop. They refuse.