Circuit City Returns/Exchanges

I recently purchased a pair of noise-canceling earphones on sale for $54.99, which I thought was a good deal as they were originally around 70 dollars. After taking them home, I checked and found that they had horrible customer reviews, so naturally I started having some buyer's remorse. The next day I took the earphones, UNOPENED, to the same store. They said that their is a full refund available (and I quote from their own website) Within 30 days of purchase for all other products, with my product obviously falling into the other category. Therefore, I reasoned, there would be no problem returning the item. Not so.

Shortly after talking to the salesman, he notified me that my receipt stated that I purchased the product two months ago. For some odd reason they had printed the receipt wrong (I don't know how that is even possible) and would now not honour their policy. After talking to the manager, he informed me that there was a problem with the systems yesterday, but, and I quote It's alright because it's fixed now. Great, but how does that help me in the fact that you're not going to refund me.

After a long argument, including three employees and their manager, they eventually came to the conclusion that there was no way of actually figuring out whether I actually did purchase the product less than two months ago. Defeated, I returned home to try out the headphones, just in case. No luck. They were extremely distorted, and sounded like you were standing about 20 feet away from the speakers. circuit city cheat[ed] me out of 55 dollars.

We bought a TV from Circuit City. We got it home and it was completely broken. Circuit City says since it is going out of business they won't do anything about it. The TV is a 50in Plasma...not an inexpensive TV. How can Circuit City Sell Damaged Products to Consumers? How come they will not exchange the damaged product for one that is in stock as they do have more in stock? Furthermore they will not allow customers to open the box to see if what is in side is damaged. The exchange policy is still posted on the back of their receipt as well stating they are accepting exchanges.

The TV inside panel behind the glass is broken and cracked. I took pictures.

I purchased a 50 inch plasma tv on sale for $1497.00 when I got the tv home and opened the box to set the tv up I saw that the tv had several large cracks in it. I went to take the tv back and they told me that the could not help me and all sales were final. For the price I paid for this tv they should replace it with a new one and take the broken on back and let them take a loss on it not me they are the ones going out of buisness. Why should I suffer... All I want is what is rightfully my and that is a tv that is worth the $1497.00 that I paid for.

Is this fraud or false pricing or wrong in any way? Today, I purchased an Onkyo TX-SR506 receiver from Circuit City. The price, listed multiple times underneath the product, in at least two different locations was $209 and change (I don't know the exact cent figure). Minutes after I purchased the product, I noticed the price on the receipt was $220.49. I brought this to the attention of one of the two managers on duty (2/14/2009 at about 11:00 a.m.). The manager's answer was sorry, human error, it happens we have a lot of prices to change, mistakes happen, and there is nothing that can be done. I asked if I could return the product, answer no.

When I said this seemed unethical and should be reported, the manger shrugged his shoulders and said do what you have to do. He also stated he does not like it, but he would get fired if he made any adjustments to my purchase. The price of the product is what is in the register not what is displayed on the shelf. I've paraphrased, but that was the gist of our conversation. He seemed to empathize with me, but also struggled with the fact that he would loose his job if he corrected the mistake. To be fair and for full disclosure of our conversation, I did suggest he let me have something worth $10, like a DVD as compensation; but, he said that would be stealing.

I thought to myself, that's ironic. I understand the meaning of all sales are final; however, displaying an incorrect price and not standing behind that price seems unethical to me. I feel that if a store provides a false price, human error, or not, then that store should at least waive the all sales are final clause on the purchase and allow the consumer to return the product. The store can then fix the price and move on. I am not concerned about myself. What worries me is, that based on our conversation, Circuit City staff (and possibly the staffs at other liquidation sales) can display one price on the shelf and then charge the consumer a different price at check out. How many people don't notice until it is too late? All this can be done while hiding behind two statements 'human error' and 'all sales are final.

I was told that another company, no name given, was running the operation. I'm concerned this may be standard operating procedure, and that there is no recourse for consumers today or in the future. I feel $10 was falsely added to my purchase because I believed the price the store had provided me was correct. Even when a company such as Circuit City is having a going out of business sale, I think laws and regulations regarding false pricing or good old fashion ethical behavior should still apply. Thank you for your time. I hope something can be done before too many people get ripped off. GCT

Price listed by Circuit City was not the price charged at the register. Manager would not allow me to return product because of an 'all sales are final' clause. In my case the cost to me is just $10; but, multiply this by x products and x consumers and the number may be quite large. The damage in my opinion is to ethical behavior and to the unknown number of people who may have paid more than they thought.

I made a purchase from Circut, the item fail to work properly and from my many conversation with staff and receiving a case number, I received a UPS return lable e-mails of how to handle my return and a replacement of my item would be handled as soon as they received it inhouse. It took over 3 weeks to get this much accomplished and now I can not get in touch with anyone regarding my replacement item.

On christmas eve (24th od dec. 2008) I purchased a computer, a flat screen, and a police scanner. After trying Fed-ex and USPS who are the contracted deliverers i have been told that my delivery cannot be found, and that it cannot be tracked . Circuit City told be i had to wait for a certain date to pass before i could get a refund but unfortunately now they are not responding to their phone numbers and all the stores near me are closed.

i spent nearly $800.00 to buy these 3 items. The scanner was the only item delivered to me while i am being told the computer and screen are lost in the system. now i am out $650.00. i work 2 jobs and go to school. help please.

on 1/21/09 i bought a tv from them and was charged the orginal price and not the sales price. it did notice until i got home. went back and the manager said that it was the sign was a mistake and torn up the sign and refused to talk to me. I took a picture of the sale sign before he tore it up. my son was with me when i made the purchase also and saw the sales price. another employee told me that it is the liquadators error and not circit city because is was over charged 50.00. the orginial price said 449.00 and sales price 404.00. i was charged the orginial price. I want the difference back of 49-50 dollars.

I purchased a fifty inch plasma television on august 16, 2009, about two months later I started having major problems with the t.v. It would turn itself off and on for about two months, after a tech could not fix it I the asked for a new one and they declined.Finally about a few weeks later the problem was resolved from a technician outside from the company I had bought a two hundred dollar warranty from.

Well, the t.v. was good for about two months or so the on christmas morning(5 months after I purchased the t.v) the screen cracked in half and the picture slowly dissapeered it was also extremely hot. I heard from the technician today and he said that his hands are tied and we have to deal with the manufacturers ourselves. I find this T.V. to be dangerous to have in our house with children, it may possibly crack the screen or possibly start a fire. My question to you is there some way I can just be sent a new T.V., is there some kind of law that states that? I would just like to watch television with my family on the t.v. I spent hard earned money on.

My t.v. has a huge crack in the screen preventing us from watching our 5 month old television.

On the 10th of November I was running errands and saw a store closing sign on a Circuit City by my house. I decided to start my Christmas shopping early and went in. I ask the guy in charge of the game systems if they had the new version of the Sony Playstation 3 available. I don't know a whole lot about the different gaming systems available. I told him this and I also told him I wanted to make sure to get the most updated version. He came back with one in a box and said it was their last one and assured me it was the newer version. I ask what the price was and he said it was $399 and was that price everywhere. He said he could take $20 off the price because the store was closing.

On Christmas Day my 15 year old son opened it but did not seem happy. He had been wanting one for over a year, but we were unable to get it last year because we were short on cash. I asked him why he wasn't excited and my nephew jumped in and told me I bought the old 40GB version that was discontinued a year ago. It had only half the memory, did not have the shock controllers or the game bundle. He also stated that Sony stopped making the 40GB due to numerous problems that the game console had. The Playstation 3 that I bought wasn't even wrapped in plastic.

I contacted Circuit City's 1-888 number and was told that they should not have sold that unit to me and to call the store Friday to get a new model. I called the store on Friday and no one answered. The store had closed before the holiday. I called corporate on Monday and the Customer Service rep apoligized 20 times during the one hour I spent on the phone trying to resolve it. They agreed that if I paid to ship it back they would send me a new one. Her computer would not give her a return authorization form number. She said that I would be transfered to her supervisor that would override the computer. She said not to worry, Circuit City would take care of it.

I was transfered to Mary the Supervisor at Corporate and it went down hill fast. Mary stated that all of the merchandise at the store was sold to a liqiudator and they were wiping their hands clean of any problems that came up during the sale. I informed her that the sign on the outside of the building, the name tags on all of the employees and the sales receipt all say Circuit City. I also checked with Chase Visa and they said the credit card charge went to Circuit City. She once again stated that Circuit City had nothing to do with the sale. I asked who the liquidators were so I could complain to the Arizona Atorney General and I was told that no one at Circuit City knew that information.

I have been a loyal Circuit City customer for many years, I even have a Circuit City Visa card. Know I find out they filed for Chapter 11, it's know wonder that there business is failing when they treat their best customers like this.

I spent $400 for a used discountinued product and my son is extremelly disappointed in me.

On 11/26/2008 at 3PM, we bought on line and pick up at store a brand new Sony LCD-TV Model: SON KDL46W4100 Brought TV back to home and unpacked it then found out the screen has cracked damaged. On 11/29, brought the item back to Circuit City store and was told by Juan A. (Ass. Store Director) that he can not honored the return due to no visible damaged on the box. We had informed Mr. Juan A. that we, as consumer can not be liable for this damaged issue and he should be able to either replaced or refund us for such trouble we went into.

Mr. Juan A. did not even take a visual inspection at the damaged TV we brought to the store and he simply asking us to contact with Sony TV manufactured for claim. I informed Mr. Juan A. that the TV we bought it from the Circuit City store, not from the manufactured. Nothing was done.

This is my third replacement on my Tungsten C. This device has not functioned right since I first purchased it through Circuit City. Today while I was at work the thing heated up so badly that I had to remove it from my jacket pocket. The screen was filled with multiple colors. It would not shut off or reset.

Today I called Palm, India for help and alll they could do is give me another number to call 1-800-881-7256. None of these replacements are coming with any serial and the purchased receipt was printed on photo sensitive printout paper, which faded out. This seems to be a constant problem with palm service and theirs products.

Nothing except a hot breast discomfort till I removed from my pocket and let it cool off.

I purchased a $2,000.00 Sony KDL46XBR4 (46LCD TV) on 11/17/2008 got it home and it would not turn on and hade no remote.So I called Jill(sales rep)the next morning and told her the same. She told me to bring it in and they would either exchange it or give me my money back. So I loaded up the TV and took it back.After looking at there selection my wife and I decided to go ahead and get the refund.

Everything was going fine and then the store manager got envolved and sid the TV would come on but the picture was spidered. So then he accussed me of dropping the tv and would not honor any kind of exchange, store credit or money back. I was told by three sales associates that it was brand new and when I looked at my reciept it said, open box. what do I do? they riped me off and I have thought of taking legal action. There is way more to the story and I need to talk with someone who can help me against these theves!

I had to borrow a car twice, my 8 month pregnant wife was so upset that we just lost $2,000.00 that she started hurting and was physicaly sick. We waisted 2 days on this ordeal not to mention the gas and the physical labor. That was our christmas gift to each other this year, so it looks like we will have a very sad holiday season....

I called the main number for circuit city and got Ralph. I thought he was in Richmond Virginia but he said he wasn't. I ordered a Gateway Laptop when it came in I got a cord a battery and a notebook. that was it the computer will not work because I got no software with it and it ask for the key codes.

I have tried for weeks to now avail to get something done. I didn't even get a list of my payment. I can't use the computer as is and they will not let me return it. I have tried to stop payment but that has gone thru and it is a done deal. I paid a lot of money for a used computer that was supposed to be new that I can't use.

computer can't be used as is. I need the software and a manual... thats all. it would work I think if I had these things.

I purchased a 46 samsung plasma flatscreen tv. July 23, 2007 . I have had trouble with it since the purchase date. I have had technicians come out on several occasions. The last technician came out on September 25, 2008. At that time they spoke with a representative from consumer relations and advised them of the problem. I never got a response from circuit city.

I contacted them on 10/09 10/13 10/21/10/27 at this time they said they would exchange the t.v. They told me i would have to wait another 10-14 days . I asked why so long .All they said is this is procedure. I don't think it is fair for a customer to wait that long for and exchange. my tv is sitting on the floor of my masterbed-room not being able to enjoy what i paid good money for.

I ordered a computer from Circuit City online store. Upon recieving the computer I notice that the computer AND the box were severly damaged. I immediately contacted CC to get a return postage label to return the product for a refund or a replacement. I was told that my case was assigned to a case manager who would contact you. That being said they NEVER called I had to call them. After about 30 minutes I got a hold of LaShawn who said I never requested a return label.

I did not receive a satisfactorly response to my problem from her so I contacted Customer Service to file a complaint against LaShawn and to get a replacement or a refund. The Customer would NOT file a complaint ot take any action to resolve this issue. I did however receive an email from LaShawn several days later telling me I have to pay to return the product. This is NOT the proper way to deal with the consumer.

I still have no settlement to this issue and I still have the damaged product as Circuit City refuses to deal with it.

Purchase a HP Pavillion a6600f desktop. This item was difficult to load a router , printer, and to get on the internet. The device driver was currupt, the dvd was not working properly, the Windows Vista was not genuine. When returned they said I would have to pay a 15% restocking fee.

Windows Vista is the main problem in this computer and spent several hours trying various methods to remedy. Has to pay $75.00 for the aggrivation. Sadly their policy says if it wasnt broke I would have to pay a restocking fee. This is the last time I set foot in that place ever again.

HP is really junk when it is loaded with Windows Vista. When you turn it on there is a battle of Mcfee and Norton software that interferes with the set up and operation of this computer. Device software needs to be updated online if you can achieve getting on the internet. routers, printers cameras, or any other USB plug in is going to read as an error.

On February 17, 2008 I went to Circuit City to purchase a laptop from HP.

Once I picked the laptop I wanted, the store employee informed me that I should purchase "Recovery CDs" since they are no longer provided by the manufacturer in the box. I was also told that this was the only way to get the CDs, and in case something happened to the laptop and it needed to be restored to its factory settings then I would be out of luck. I have not purchased a laptop in years, so I believed the store employee and agreed to purchase the recovery CDs for an additional $99.

Once I paid for the laptop and the CDs I was told that it would take about 3 hours to make the CDs. At that point I started questioning the entire transaction because since when and why did the store have to make the CDs? I should have returned the laptop and the CDs which were not made at that point but I was told that every Recovery CD was made for each laptop.

So three hours later I returned to the store to pick up my laptop. Three hours and almost $1100 later I was told that there was an issue with making the CDs and it would take another 2 - 3 hours. At this point I asked if I can just return the CDs which were not ready anyway and I was told no. So three hours later (6 in total that it took them to make the CD) I finally got my laptop and the CDs.

Fast forward 4 months - the laptop stopped working all of a sudden. So I turn to the recovery CDs to my surprise the recovery CDs did not work - the laptop did recognize that there was a CD in the CD drive but it was not able to read it. Since it was Friday night and I couldn't go back to the store I decided to call HP since they manufactured the laptop. When I informed HP customer service employee they were highly surprised that I paid $99 for the recovery CDs since HP offers the CDs for free during a 12 month period after purchasing a new laptop.

So a couple of days later I received recovery CDs from HP at no charge. At this point I decided to call Circuit City customer service and inform them of my ordeal. During my first attempt - as soon as I told them the story they conveniently put me on hold and never picked up again.

At this point - slightly annoyed I called back and asked for the corporate phone number - apparently Circuit City does not have a corporate number or so I was told. So a trip to the store was in order. On a Saturday morning July 12, I received a phone call from a Circuit City customer service representative - she said that she was sorry about what had happened to me and that I should go back to the store where I made the original purchase and I would be able to return the CDs and get a full refund; I just had to speak to the store manager- she also said she would make a note on my account since they had all my information from the time I paid with my credit card. So later on that afternoon I went back to the store and asked to see the store manager.

An assistant store manager tried to assist me but he was of no help so I asked to speak to the store manager - when the store manager came they wanted to see the CDs to make sure that they were not working - which they claimed that they did. So then came the issue of me returning the CDs and getting my money back since the CDs didn't help me at all. They said that was not possible and that there was no note on my account despite what the customer service rep told me earlier that day. So as I was leaving the store I asked the customer service employee for the corporate number and she asked why so I told her the story and she suggested that I speak to the general store manager. After I told him the story he offered to refund $40 because according to him that's what the CDs were worth, and all the other things they installed were suppose to make the laptop work better and thats why the total cost of $99. I did not take the $40 because I felt that whoever worked there and whoever I encountered during the entire process lied to me and made me jump through the hoops for nothing. After this incident I called the customer service again and I was informed that I would never see a full refund of $99 and that I should just take $40 initially offered. So I agreed anything is better then nothing I thought. Well it's August 30, and I still have not received the $40 gift card that was suppose to be mailed out by July 20th and was suppose to take 7 - 10 business days to deliver.

That must have been the worst shopping experience of all time . I don't think its because I'm a female - I think they do this to everyone and I just feel bad for all the parents who are on a tight budget in this economy and are making purchases for their kids right before school starts and there are people who are disgusting enough to take advantage. I did not follow up with HP or Circuit City - at this point i don't want to deal with either one.

I hope that you guys are out there to stop this kind of abuse and basically stealing from people.

In February 2008 I purchased two Amcor 10,000 BTU portable air conditioners as they were on sale. When we used the units in June when it got hot the condenser in one unit did not work. I called Circuit City who advised me to phone Amcor. Amcor sent a replacement unit which when used leaked all over the floor damaging a carpet in my apartment and staining the ceiling in the apartment below. The other unit which is in my mother's apartment has to have the water tray emptied every 60 to 90 minutes. The directions say this should not occur more than once a day or every other day. She is 84 years old and she is unable to empty the tray hence she can't use her unit. Amcor has offered to send another unit which we don't want as the last replacement unit didn't work.

I want a refund for the two units I purchased. I am adamant about getting a refund for my 84 year old mother as she is on social security and cannot afford to be ripped off by major retailers. Circuit City has offered no help as they a have a 30 day return policy. Since I bought the units s February I would have had to return them in March. Of course we did not use them until June and them found the units faulty. Circuit City then said it was too late. Please help!

I have already cleaned the water stains as best as I can from the carpet and I've painted the water stains on the ceiling.

On Aug 27th I purchased a Canon 70-300 IS Zoom lens that after a AAA discount I paid $597.99 for. That evening I attached it to my camera and it did not work properly, it was shaking inside. I live an hour from the store, so I called and called that evening and got either a busy signal or no answer. I went to store on Aug 29th to return the lens. They did not have any more of the lens in the store and could put it on back order, but I told them I had made 2 trips already to the store and I lived an hour away and I didnt want to drive back to pick up another so at this point I just wanted my money back.

I was told I would have to pay a 15% restocking fee. I told them that was not fair the lens didn't work (and I brought in my camera to show them). They came back with a cheaper lens that Cost $229 and said they would wave the 15% and I had to buy that lens because they were out of the other. So it was either pay them $90 because the lens I bought did not work or buy the other lens which was not the one I wanted nor had the same quality. So I just purchased the lens in order to not just be out $90 for nothing.

I asked to speak to a manager or someone in charge but noone would talk to me, the salesperson said no he said you had to pay the 15%. I just feel their policy was unfair, I only returned because it didnt' work, not because I just changed my mind. I just feel this was bad business! Also at the time of orginal purchace a AAA code was used to receive 8% off but they said I couldn't use it on the new lens they made me buy. Which was unfair as well.

I purchased an external DVD writer ($90.00)from Circuit City by using my classroom gift card on 08/02/08. I am a teacher.This gift card was issued by Georgea Dept. of Education. I was not happy with that purchase. So I went back to the same store on 08/09/08 to return the item I bought and to exchange it with something else. Unfortunately, the lady at the couner at that time by name Amanda in a hurry without asking me anything put the money back in to the Visa gift card account instead of giving me circuit city store card or cash or any equivalent.That day (08/09/08) was the expiration day of that gift card.

I called the Bank America who issued the gift card on behalf of Georgia State Govt. They told me that it cannot be re issued and it was the shop which had to do something. Now I am in a situation I lost my $89.99 . I want to say that I was not responsible at all for that incident. I do believe that the shop is responsible to refund that $90.00.Your attention is needed please. Thanks

I ansk for a $20.00 s video cord and was shown one for $80.00. Then when I was told that s video cord require 4 connections/cords. I explained that s=video cord have only one cord, I walked away. Then was called an IDIOT by 4 salespeople. I have 25 years in elec.!

This 2 month I have apent $1000.00 at [their] store and will NEVER shope there again!

I purchased a televison from them on 7/10/2008 and paid 129.99 for installation which is clearly on my bill. When they delievered my televison on 7/11/08 they refused to install it. After repeated telephone calls I have gotten no where all I want it my 129.99 plus tax refunded as the service was never performed. All I keep getting is the runaround from them.

My husband bought me a laptop computer for Christmas, 12/07. When he showed me the laptop, I took it out of the box but did not remove it from the plastic wrap it was in. When he told me the purchase price, I told him I didn't want it because it was too expensive. I returned it the next day after he purchased it. I was told that they have to charge me $120 restocking fee which my husband had no knowledge of. I told them that my husband was not made aware of that consequence prior to purchase. The manager told me that it iswritten on the back of the receipt. My husband had opened an acct. with Circuit City for that purchase, but immediately after we were made aware of their policy we closed the acct. Now my husband is getting billed for the restocking fee plus interest which we refuse to pay because we feel they are ripping us off.

On October 10.2004 I purchased a Samsung TV 26-32 for $1401.73 at Circuit City. On April 14, 2008 the picture faded and went black. I went to Circuit City and told them my problem and was told I had to contact a Service Rep at Samsung which I did. Circuit City would not even make the call for me. They informed me that it was not their problem. I contacted A Samsung Representive by fax on 4-16-08 a rep. named Toni told me a service call would be set up and look at the TV. I have heared of nothing since.

I then went back to Circuit City, like a fool, and purchased a new TV believing that I would eventually receive some form of rebate. I paid $1272.72 which included a delivery charge of $59.00. Circuit City would not pick-up the old TV for inspection. This TV was set-up, but it had limited sound (very Weak) .Circuit City told me it was because of the model, which was ridiculous. They then replaced this TV with a Sony model and charged me $99.00 to pick-up the newly purchsesd TV. It was amazing that the Tv worked great, The sound was perfect , but it has been a costly experience. I know that the replaced Samsung was not functioning properly. So I paid a high price for a company that doesn't care about its cutomers. I would think that Samsung would not want this kind of publicity when someone asks me about their product and service. As far as Circuit City is concerned, I don't think they care what a customer thinks.

I have a disabled TV that has not been looked at, and I have paid a high price in dealin with Circuit City. They offered me a $10.00 rebate which is nothing more that an insult.

I purchased a Sony Camera bundle (DSC/T70, Camera Dock and Camera bag) on 06/07/08. When I brought the package home and opened it I found Sony DSC/W80 camera instead of the one I purchased. Next day I went to the store to get the correct camera that I purchased, but the Store Director Mr. Jason refused to entertain my request and also refused to cotach manufacturer to help resolve the issue. He said I have only one option to return the camera and purchase the came at higher cost. He is neither going to replace the correct camera nor would contact manufacturer.

I called up Circuit city and opened as case# with them on 6/8/08. They asked me to call them back on 6/9/08 and talk to their escalation manager. When I called up their escalation manager, she said I have to talk to manufacturer and they cannot help me. They got me connected to Sony and Sony opened a case# on 6/9/08 and told me I should ask Circuitcity to contact Sony and get the issue resolved. With my lot of insistance Sony business relationship got Circuitcity person called Shiana with me on phone. I had long chat with her finally she told Sony that Circuit asked me to go to their store and get the correct product. Circuitcity also told me to go to the store and get the product replaced.

When I reached Circuitcity store they said they dont have any such information then again I called up Circuitcity helpline and that time their representative again told me I dont have any option to get the correct product replaced and they would not also talk to Sony. I called up Sony again and they advised me to contact BBB for help. Now the situation is I have suffered such traumatic experience during these 3 days that I have left with no choice and seems everybody is enjoying my helpless situation. So as last resort I am trying to get help from BBB with the hope that a just and right resolution can be provided to my nightmarish experience.

I had to suffer mentally/economically for this issue.

I purchased a camera, camera bag and a Epson printer. Box with printer was missing three of six ink cartridges. Customer Service was very polite and helpful but after two wrong shipments of ink cartridges they now tell me they cannot ship me any because they apparently don't have what I need.

They are wanting me to pay for the returned shipment of the wrong inks they sent. They offered a $20 Circuit City card to apologize. $20 won't even pay for two ink cartridges.

I also was to get two $50 rebates to send in which did not come with the order. Oh, and the return confirmations have me returning one of the inks that was correct and not the one that was wrong. I've made several phone calls and they are quick to get back to you but just Don't listen.

I purchased a portable audio player and protection plan from Circuit City. The associate lied and said that if anything goes wrong with the player I can return it to the store anytime within the year to get a replacement. The player became defective so I went to the store to replace it. After waiting 45 minutes I was finally told to call the 800 number. Called the 800 number went through the process of returning it to their claims department. I checked the status only to find out that they have processed the incorrect item from my receipt. The representative basically TOLD me that I sent back the item that they processed. Which I hadn't.

I still have the box, serial number and receipt for the item I DIDN'T return. I have just spoken with a customer service representative. I am NOT pleased at all. I have been a Circuit City customer for years and this situation that I am currently going through is one of the many reasons [they] will never see me in a Circuit City again, I returned the ACH500948 to return center (which I felt was uneccesary since just give a gift card anyway, this can be done in store). However when I accessed my ticket number online I was being advised that I was receiving a refund for the portable accessory which I did NOT return and which I STILL have the box and product for and I can and will produce both in a court of law to prove I did NOT send it back(serial numbers don't lie).

Customer service representative advised me that since they(whoever they are)are fufilling the contract for the accessory then that is the item which was received. Well guess what? That was NOT what I sent back and I don't really care what [person] is in receiving and saw the first contract on the ticket number and just put it down to keep it moving through the day. I didn't appreciate that she basically called me a liar and I am through dealing with customer service that adopts this attitude. It's disgusting. There is a BIG difference in price and I definitely want and will get my money. I don't know what kind of set up and what kind of scams are going on in that receiving department but I want my extra 200 dollars.

I purchased some CD's from Circuit City's website. It was a Saturday when I processed the order so I selected express shipping in the hopes it would be processed that day. It was not processed that day which even though disappointing I understood. The package was suppose to be two day shipped from there warehouse so Fedex actually should take a little bit of the blame for this scenario. When I received the items on Wednesday afternoon they were completely crushed. Only one of the discs is completely intact but it will not even play from the bits of plastic that scratched the reflective side.

The issue I have is I requested express shipping so I would assume a business would take that as a sign I needed the product. The CD's were shipped in a cardboard envelope that was not even padded. When I contacted them about replacing the product they informed me that I would need to ship the product back and once they decided the product was damaged they would ship a replacement. My complaint is why would anyone ever ship anything in an unpadded envelope especially CD's that are nothing but plastic.

The other complaint is why do I have to ship the product back first when my credit card is in their system. If I was trying to scam them then all they had to do was charge my card for the second set of CD's. When at the store talking to the customer service rep he offered to refund the purchase which I agreed to but then I was informed that if they refund it at the store they would not refund my shipping cost. The bottom line is this. I now have to wait 7 to 10 business days from when they receive my damaged product before they will ship out new ones. I'm basically out of the money and product for what will more than likely end up being 3 weeks when its all said and done.

If I would have chosen to refund them at the store I would have been out my shipping cost. This is no way to treat customers and we put a certain amount of faith in a company that when we order something that it will be packaged properly for shipping. I understand that Fedex has to take some responsibility for the damages but it would not have been an issue if it was packaged properly from the beginning. Please never conduct business with Circuit City. I also have a camcorder that I would like to return because of this situation, but the camcorder was purchased with a gift card so even if I do return it I will have a gift card to a store I do not want to do business with. I can not be more strong in my stance please please never do business with Circuit City.

I am out the money for the product and will now be waiting several weeks to receive a product that I paid to be shipped 2 day express.

I bought a digital camera from a Circuit City in Phillipsburg, NJ on Saturday, April 26, 2008. Knowing this was a gift, I asked about the return policy. I was told by the Circuit City employee who sold us the camera that we had 14 days to return and only if the camera was OPENED were we to be charged the 15% restocking fee. That's fine, and we bought the camera. This camera was for my sister for her birthday. She saw the picture on the box and requested a smaller camera, never opening the box.

I returned it today, Tuesday, April 29, 2008. I was charged the restocking fee anyway! Now I am out approx. $30 for a perfect good, never opened camera. If I had known this was going to happened, I would have NEVER bought this camera. With the cost of living so high these days, the last thing anybody needs is more money being stolen out of our pockets. I am requesting to have my $30 refunded to me. I live in an area with so many electronic stores around that I don't need to spend my hard earned money in Circuity City if this is the way they are going to treat their loyal customers.

I purchased a playstation 3 on 03/26/08 from Circuitcity in Laguna Hills, CA and my son (Sang) picked it up at another CircuitCity in Overland Park, KS. My son called me up on Saturday, 04/12/08 and he told me that the unit is defective, then I told him that you just bring it back to the store (Overland Park, KS) to exchange it because it is still within 30 days, according to the circuitcity's policy. But the manager, Aaron, refused to exchange for him. He even told my son and me (I called and talked to him over the phone) to return to Sony not to the store. I complained to the CircuitCity corporate office in VA too. But I have not heard anything yet. What should I do? Please advise.

Bought my acer computer at the first of March 2008 Model: Aspire 4720Z, at the very start I Had problems with it and could'nt even get on the enternet. I took it back to the store twice trying to exchange it, I even asked for a manager and all he done was send me to a service tecknician and he said I needed to upgrade and it would cost me $350 and that I had too much in my files and the only thing that I was using it for was to get on the internet. I called there customer service representative 1800 number and all they wanted to do was give me a runaround also. All I wanted to do was exchange it from the very start and they would'nt let me do it in any way shape or form. I did file a report to the better business bureau!

Time I work a full time jod at a local hotel and I'm trying to start a small business. I will never be doing business with those again.

Absolutely the worst service I have ever received. On Sunday, March 2, 2008, I attempted to make a purchase at the Circuit City Store in Manhattan, NY. Was told they did not carry item in store, and would have to be purchased online. I explained that I had 3 Visa gift cards that I wanted to use to make the purchase, and they said there would be no problem purchasing online. Logged onto website to purchase item, and their website is not equipped to accept more than 1 visa gift card per purchase.

So I called the phone order line. Associate told me they could not accept more than one gift card for a purchase, and that I could not purchase the item from them. I hung up and called back to a separate associate, who told me he could sell me circuit city gift cards, which I could then use to purchase the item. I then gave the associate the card numbers from the gift cards, (2 $75 cards and a $50 card). The associate was not properly trained on gift card purchases, and improperly charged 3 $1.00 charges to the card, reducing the value of the card. The associate then sold me a $70 Circuit City gift card, without my authorization. (I requested the full amount of the card, $75). They also put $1.00 charged on my other two gift cards, reducing the face value. I then spend over two hours on the phone, and spoke to 4 different associates in attempting to get my $70.00 returned to the gift card, so that I could purchase the item from another store other than Circuit City. It is now Friday, March 7, and I have wasted approx 4 hours on the phone with Circuit City, and they have yet to refund my account, or offer any customer service.

I purchased a defective monitor on 2/16/08 and paid by check. I went in to exchange the monitor on 2/21/08 but they did not have another. They said I needed to wait for 14 days for my check to clear but there would be a 15% restocking fee. I would like to know how they restock a damaged monitor? I spoke with their corporate office several times and am now being told I am past my return date to return at all. It has not even been 14 days? How can they refuse to return a damaged product? I am still within my return time. I have a damaged monitor, my receipt and the check has cleared my bank. What laws regulate returns? I believe I am being scammed.

I am left with a monitor that does not work and am out $199.99.

As a birthday gift, my friend purchased for me the digital picture frame (7 smartparts) on 1/30/08. The receipt # is 368403016106 at store # 3684 located in NJ. Unfortunately, remote control was not working, and a frame was not glued properly so the entire frame felt apart. I called to store and explained that I am not physically able to exchange this defective product personally, since I live in Hinsdale, MA--180 miles away--and asked for pre-authorization to return remote control for exchange. Christopher Carearate, a manager, through his employee Matthew, refused to talk to me and to help me. Mathew put me on hold three times, and finally he did it politely but forever. All I wanted to do is to explain how can I open the battery compartment to replace the battery. My husband and I tried to do so following the instructions in the Manual (page 7) without success. We also reassembled the frame, but the next day it felt apart again.

As far as I understand they have no technical support, refuse to replace defective part (remote control unit and battery) and have no refund policy. This is illegal practice in the US. As a courtesy, we request at least immediate replacement of Remote Control unit with fresh CR2025 Lithium battery. The frame we will repair without their help.

The emotional disturbance has been terrible.

We purchased an Acer laptop 12 days ago, and on the 11th day it would not boot up all the way. On Feb. 18, 2008, we took the laptop back to Circuit City for a refund. The people at customer service offered my boyfriend an exchange of the same computer, to fix the computer, or credit towards a more expensive computer. He said that he would like his money back. They told him that their policy is a 15% restocking fee for items returned that are opened. We feel that this is fine for people who changed their mind about the item, but we were sold a defective item. The customer service associate called the store manager, Chris Rusk, to the front of the store. He charged to the front of the store and said, "You have been told you options. Pick one or leave."

We did not sign any form accepting Circuit City's policy, and we were not informed of the policy at any time before the purchase. It is printed on the back of the receipt, but after purchasing it, isn't that too late for me to make an informed decision? I called Mr. Rusk after the incident, and after talking to him for 30 minutes he said, "You are much more civil to talk to. If you had come in to return, I would have waived the restocking fee." Isn't it unethical to choose who to waive this fee for and who not to, based on niceness? I called the district manager, Dave Zingareli, on 2/18/08, and he has not returned my phone call yet. I contacted both Best Buy and Staples; they both waive their restocking fee for defective items. Where are the consequences for Circuit City? They sell a defective item, the customer returns it, they give the customer their money back minus 15% (approx. $90.00 on our purchase) and then they send the defective laptop back to ACER and are sent a new one. They made a profit of 15% on the sale of a defective item.

I made 2 trips to Vestal, NY (approx. 25 miles each way) and endured harassment in the store. They called the police because my boyfriend would not accept their offer. I also spent 2 hours of talking on my cell phone and being bounced from one person to another and put on hold.

I purchased a display unit cd alarm clock radio. It was the last item and there was no adapter. The salesperson spoke with the manager and the clearance item for $17.94 was reduced to $9.99. I asked before I left the store, that if there were any problems if I could return it to another Circuit City and was told yes. After inserting a 9 volt battery at home, it did not work. I went to the Rego Park Circuit City (closer to my home) with receipt and radio and was told I had to bring it back to the store that I bought it from because the adapter was missing. I told the salesperson that I was told that I could return it to any Circuit City. The store I bought it from was over 30 miles away. The salesperson in the Rego Park branch called the manager at the Palisades Mall and he also told me I had to bring it back there. I had to pay a toll and waste gas to return a nonworking item to the store I purchased it from. I was not pleased.

The Kodak Digital camera display screen was broken when package was opened. Circuit City store management insisted I dropped it, or blamed poor packaging of Kodak C series camera.

I was charged a 15% restocking fee.

I purchased a portable DVD player for a Christmas present, and it will not show any movies on it at all. Circuit City refuses to exchange or give back my money. The DVD player has never been used at all.

DVD player is unable to read the disc.

I had purchased a GPS system in box but no security seal was on the box, and there were no seals visible. I returned the product to the same store within a week, with receipt. I was charged $37.50 as a restocking fee. This fee is utterly and extremely excessive. This equates to $18,000 per day that this one store can rip off the consumer. I want my money back. I will also write my Senator and Congressman about this new rip off procedure on the consumer. Can you help me?

My husband and I purchased an iPod shuffle at Circuit City. We also bought an iPod charger to go with it. The salesman sold us the wrong charger. When my husband was ready to use the charger it was apparently too late to bring to the store to exchange or get store credit. It's not fair. Now we're stuck with a $40.00 charger that we have no use for. Every store that I ever did business with always accepted a return--especially when it's not our fault. I need your help. The charger has never been used.

On Sept 18, '07 my husband purchased a TV at Circuit City,to be delivered on the 20th between 11 am and 1 pm. Dab, the salesman, called and changed the time to between 1 pm and 4 pm, then called and said they would have to make it a different day. My husband said that he had to go to Florida on the 21st, and he wanted it canceled; Dan said he would cancel the TV. It wasn't canceled and my credit card was charged $3207.80.

I called the store in Oct., and they said they would take it off. They never did, and now say the TV was delivered on 9/20/07; we never received it. On 11/ 25/07 I went to Circuit City and talked with Lynsey the manager; I waited 2 hours at the store; she came out and said it was delivered on 9/20/07. I asked to see a delivery order with my husband's signature on it, and she said they don't do that. I asked, "How do you know who got it?"

On 11/26/07 I called and spoke with Catherine at the Circuit City district office for NJ and told her what was going on. She said she would get back to me; I'm waiting for her call. In the meantime I'm being charged interest on my credit card.

I purchased a gps from Circuit City online and did not open it because I got one at another store. I returned it to the Racine store, and they charged me a restocking fee of 15%. Apparently their policy is to charge the restocking fee if it is opened. I never opened it; however the cashiers said I did! When I called and talked to the manager at the store, he hung up on me! I am telling everyone I know to stay away from that store. They are scamming thousands of dollars from people.

I am very upset with a purchase that I made at your store on Friday. As you can imagine, the store was busy and we wanted to purchase the Hitachi Hybrid camcorder for $299.00. When someone finally waited on us, we explained what we were interested in and he told us that the Panasonic that was on sale for $219.00 was a better product and a great deal. We ask if everything was included because it did sound like a good deal, and he said that it was (remote, USB, etc). When I told him we would take it and asked him to open the box, he said that he could not but to trust him, everything was there. He also suggested that we purchase mini-DVD's, which we did. When we opened the box at home, the DVD's he recommended didn't work., we received an error message that they were not compatible. Also, upon examining the contents there was no remote or usb cable. We took the camera and DVD's back to the store and the clerk spoke with the manager, who pointed out that the instructions show that this model doesn't come with Remote or USB. However you have to open the box and read the manual. I trusted your salesman. After finding this out, I didn't want this model because it was not what I ask for. I was told that the price from Friday for the item I wanted (Hitachi Hybrid) would not be honored and that there was a 15 % restocking feel for the item that I purchased. So to sum it all up, I made two seperate trips to the store and ended up paying $33.00 for restocking just because I listened to your sales person and I still do not have a camcorder. I think it is only reasonable that they sell me the Hitachi for $299.99 and refund my restocking charge. They do need to make sure their salespeople know what they are talking about so things like this do not happen.

So to sum it all up, I made two seperate trips to your store, ended up paying $33.00 for restocking, because I listened to your sales person and I still do not have a camcorder.

We purchased a Polaroid 15 inch television FLM 1514B from Circuit City. After just weeks of using it, there was no picture, only sound. We returned it to Circuit City, and they said they would ship it to Polaroid. I was told it was shipped, but it sat at CC for 2 weeks. Upon complaining, the manager replaced the TV with a new Polaroid TV. My daughter took it to college, and within weeks, this new TV again lost the picture. She brought it home on this Thanksgiving weekend, and Circuit City will not take it back as it has been more than 30 days. They insist on sending it back to Polaroid, and they plan either fix it, or send us a third TV. We want to return for another model from Circuit City, but we do not want to be forced to get another Polaroid as there is an obvious problem with this model.

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I ordered a digital camera, memory stick, and a camera case. The order came in but the camera was missing with just the camera box ripped up inside the order. I've been contacting the customer service line by phone and they have promised me a refund on the camera. They keep making mistakes on processing my refund.

We purchased a brand new DLP 65 Toshiba TV from Circuit City on Sept 25, 2007. Recently we went to the store, within the 30-day purchase period, to obtain a price adjustment on the lower price. What we learned upon asking for the adjustment was shocking at the least! As it appears, the cashier stated you don't qualify for a reduction as you already have the lowest priced. I stated, NO, we paid the higher price and she stated NO, you have already returned the TV and received an adjustment. She showed me her screen view of the transaction which showed a complete return and purchase of our TV on 09/29/07. (We had not even been to Circuit City on this date). So I asked for a print-out of our transaction and reviewed the unwanted transaction which showed, someone had returned our TV within the retail store, adjusted the price and sold us not a NEW TV but an open box TV and provided us with an UNWANTED $399.99 extended warranty! We had not been aware of the fact that our TV was open box and furthermore we are not interested in an extended warranty! They sold us, without our consent an open box item and an extended warranty for an item we had assumed was BRAND NEW. They ripped us off, and we were not even present at the time of this transaction. I am shocked that Circuit City altered our transaction of our NEW TV and provided us with an extended warranty after the fact. Keep in mind, our TV had not even been delivered until 09/28/07, and the return which we had no idea about took place on the following day - 09/29/07. This appears like a serious, illegal action going on behind-the- scenes at Circuit City. How many other people are not aware of this situation?

I bought an iPOD in Dec 2006 with 2 year extended warranty. I did not use it until Jan 3. Within 3 weeks, it would not shut off and I was told to send it for repair or replacement. I received an email stating it was defective and it would be replaced. But it also said it was an "open box" unit otherwise known as used. It was not used because I opened it with my son so he would not damage it because of the packaging.

No where does it state used on my receipt. I paid over 500 dollars for it and all the accessories and warranty. These people are rude and obnoxious.

I went to the source to return refill ink I bought, and I also wanted to get two jumbo packs that were on sale -- the only two left on the store. The store manager refused to take the product back. When I asked him if I could buy refill ink -- the only two left in the store. He would not sell it. He was very rude, insulting, and disrespectful. I took me thirty minutes to go there, just to be insulted and abuse by their manager.

I Purchased an open box Vaio Desktop Computer model VGCRC110G on 11/19/2006 from Circuit City, Denver Colorado. The computer was an open box with all the same warranties and conditions of a new computer. After I purchased it many of the base parts were missing, but I wasn't told about this until after I purchased the item. I did not get the product untill a month after purchasing because they did not have the proper operating system they say needed to be loaded. This advertisement on the computer didn't say an as is product rather an open box product. I was told I would be entitled to a new operating system upgrade with my purchase and had till the end of March to activate the order. When I attempted to activate the order I was told that my system didn't qualify. When I took it back to the store and indicated the free upgrade would not activate, I was told it was not their problem; rather the vender (Sony) was responsible for the software was not honoring upgrade.

I went into Circuit City to buy a HP iPAQ 1560 series. I purchased the product and drove home. When I got home I opened up the factory sealed box and saw that everything was normal. I proceeded to look at the PDA and saw that the screen was internally cracked and did not look right. So, I installed the battery and started to charge it up. I try to turn on the PDA and I can clearly see that the screen was internally cracked. So, I immediately put everything back in the box and proceeded back to Circuit City. I went to customer service, and the woman there told me that the PDA and the box serial numbers did not match.

So, she brought over the store manager and told me that you can not return this. I complained and he brought over his district manager. He was willing to exchange the damaged PDA with not only a new one, but a higher model PDA. So, he went to the back of Circuit City and when he came back, he told me that the PDA that was damaged just arrived at Circuit City 4-days ago and was never returned within those 4-days either. And the district manager could do nothing about it. So, I ended up with a damaged PDA that I can't even use. I do not know what to do. I am extremely upset with this situation because this has never happened to me. The district manager showed no remorse and didn't offer me any guidance. The switch of the PDA must have happened anywhere between HP and on its way to Circuit City.

This PDA cost me $239.00 and I have nothing to show for this.

On 9/14/06 I placed an order for an OLM FE115 digital olympus camera, over the phone, to a saleswoman at Circuit City, whose name was Eleanor. She told me I could return it in fifteen days of I didn't like it. Later that day, I went and picked it up at the store. I asked the woman who gave it to me if I could return it? SHe said, yes, in fifteen days. I never had a register receiot, only a pickup print out that I signed. AFter I picked it up and opened the package, we found that the camera was not working properly. The pictures all came out orange.

The camera had come in a factory sealed blister pack. I had had no opportunity to examine it at any point, until I took it home and cut it open. The next morning, I took it back. WHen I got there,the cashier said We are going to charge you a re-stocking fee, because you opened the paskage. I asid, I asked everybody yesterday about that and everyone said I could return it no problem. It's broken. The only way I could know that is to open it. Are you selling defective items over the phone, because you know they can't be examined? The cashier said, Our policy is written on the back of the receipt. I said, Writing on the back of a receipt is illegal and I never got a receipt. I only got a pick up slip.

SHe said, Too bad. You opened it, so we're charging you 15%. I then spoke to Dermott, the operations manager, who said, OH no, if you opened it, we charge you 15%. I said, OK, I'm going to return it anyway. It's an illegal charge, and you are selling defective merchandise, which customers have no way to examine. This is illegal. I am going to report you. I want my 15% percent back, and I also think you should be prevented from doing this to other people.

I lost 15% ($16.50) of 109.99, because I bought a sealed camera, I couldn't examine, and, when I did, and found it was broken, was forced to pay them for their defective merchandise, so I lost 16.50 and they gained by selling me broken merchandise, which they will now turn around and return to the manufacturer. That was a good deal for them and a terrible deal for me

We purchased a $1800 42" TV from Circuit City. It had just started to rain but the salesman said they could wrap it in plastic, as they do it all the time. So they did and we took it home. They wrapped it so well that we did not see a drop of water on the box when we unwrapped it.

While the TV was gorgeous and sharp it would not work with some channels and occasionally it would loose volumne. Circuit City said to bring it back, however we had made arrangments for the cable company to install a High Definition cable box and waited to see how that affected the unit. We experienced some problems and found that the TV was returning 115 volts out the cable connection and blew the cable box.

When we returned the unit and set it on the counter the store manager refused to accept the unit saying that they had witnessed us taking the unit out in inclement weather and thus our warranty was voided as soon as we left the store.

No one said a word about any warranty problems, the store personnal wrapped the TV. I think the TV was defective long before the store got it. CIrcuit City however refuses to honor the warranty.

On wednesday, August 2, 2006 I purchased a GE air conditioner at the store on 14th street in Manhattan. On Saturday, August 5, I reboxed the air conditioner for return or exchange. I live in Brooklyn so naturally I went to the closest store which was located on Atlantic Avenue in the new mall. I explained that I wasn't satisfied with the product and wanted to exchange it or receive a refund. Yes I did have my receipt.

After speaking with 2 employees and then asking for the manager...my problem worsened. I was told that their computer system was down and that they would not accept my return because it was from the store in Manhattan and they could not verify my purchase in their downed system. I repeated that I had my receipt and that the purchase was not even 5 days old. The manager was very unprofessional and condecending in his approach towards the situation. I expressed my disappointment towards the fact that though I had a receipt they would not accept the product.

As a paying consumer it is not my fault nor my concern that their system was down. According to their return policy, For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC code, packaging and all accessories. I HAD THE RECEIPT! Their system wouldn't have a record because the SYSTEM WAS DOWN. So why wasn't I allowed to return my purchase. Then the manager was even more arrogant in his way of speaking by stating that I was taking up too much of his time! Now I dont think that was professional at all.

I dont have a car so I will have to do my best in carrying it back to the store of purchase using the subway or wait until their system is back up. In the meantime there is a heatwave going on in NYC....

One month ago I purchased a digital camera from Circuit City after alot of research into brands. I wen in to purchase a Canon and was talked out of it to buy a Kodak which I was a bit skeptical of, but was told I could return it if not satisfied. The camera had prblems from day one with the batteries charging and not holding a charge, but I was back at our home in Va. where there are no Circuit Cities close by to return merchandise if need be, but returned to Greenville three weeks later to see what was wrong with the camera.

Upon waiting 45 minutes for help in the short staffed store this past Saturday, I was told this camera had problems and he would have bought the Canon I had wanted if it were him! He said this model Kodak had been known to have lots of problems and was not the quality of the other, so I told him I wanted to exchange the defective camera for the Canon. He said I could, but would have to pay the extra $20 charge they have for returned merchandise. I said alright and went to the returns desk to get the gift card to put toward the Canon camera.

There I was told it was past the 14 days, I was never told about my first time there, and they could not return defective merchandise and it was the vendors problem even though the camera was not working from day one! I was told I should have taken out their warranty which is an additional $140! While waiting there were two m ore people with a similar complaint and they were told essentially the same thing as I was. We were out of luck!. My husband and I both attempted numerous times to contact this company about this and have neevr had one call or e-mail returned, so I have a camera that is far from working correctly and no way to correct the problem.

I have purchased a digital camera from the Virginia Beach store. I had the camera for about 14 days and I came back to return the camera and they wanted to charge me a restocking fee, because I opened the camera. I was really mad that fact, I told them that this camera was opened during the same and so was the 2 other ones that I was comparing this one to. I opened all 3 of them and tested to make sure it was working good and make sure that all the items are in the box. They still said that I have to pay them to return the camera. So they told me that if I wanted to upgrade then I would not have to pay the restocking fee.

I did just that. I purchased a camera that was more expensive. They brought the camera to me and then I opened the box to see that all the items are in that box. The box that opened in front of them did not have any seals or stickers that I had to tear in order to open it. I got that camera and then I walled out the store and walked back in to return it. The manager of the store did not want to take it back and refund my money unless he would charge me the restocking fee. They saw me 2 minutes earlier open the box and look inside and not touch anything!!! But they refuse to take it back!

I can’t believe that they would treat their loyal customer this way. I have been a customer with CC for over 12 years. I have purchased a lot of things from the store. You can look at my account info and see that I have spent over $3000 with the store and I always make purchases with CC. But now that I was treated like this I will never shop there again and make sure that none of my friends do.

I plan to NEVER shop at Circuit City again after my visit on Dec. 28, 2005. On Dec. 21st I purchased a Canon digital camera. I explained to the salesman that the item was a Christmas present and that I wasn't sure if the gift would be duplicated. The salesman told me that I would be able to return the camera - no problem.

Unfortunately, the salesman failed to mention Circuit City's "restocking charge", a fact I was extremely disappointed to find out when I returned the item. The cashier pointed out that the details of this restocking charge are printed on our receipts. I think Circuit City should tell customers about this charge BEFORE they buy an item.

I will no longer shop at Circuit City. How sad for them to lose business over $25.50.

I purchased a Canon scanner from the Medford, Oregon Circuit City store on August 12, 2005. When I purchased the scanner, I asked about the store return policy for defective products, or products that could not be made to work properly. I was informed that the store had a 14-day return policy. The scanner worked for about 5 minutes and then developed problems. I contacted Canon and after several emails and 1 1/2 hours on the phone with a Canon technician on August 13, 2005, it was determined that the scanner may be defective. The Canon tech offered to send another scanner. He told me that I could also take the scanner back to the store where I purchased it, if they would take it back. I told the tech I would take it back to where I purchased the scanner, due to the store having a 14-day return policy.

On August 13, 2005, when I attempted to return the defective scanner to the customer service department of the store, I was informed that I could not get a full refund, that there was a 15% restocking fee. I had the scanner for one full day, it was defective, and I am expected to pay a $12 fee to return the defective product? Due to my frustration at this point, I told the clerk in the store, "The scanner cannot be restocked because it is defective and needs to be sent back to the manufacturer." I was informed that this is the policy.

I contacted Circuit City Customer Support headquartered in Richmond, Virginia. I was quoted company policy and it was requested I contact the local Circuit City store manager. On August 16, 2005 I had a very brief telephone conversation with the local store manager who basically said this is company policy and that I would not receive a full refund.

I purchased a TV from Circuit City on 3/26/05 in anticipation of a move. I picked up the TV and was told there was a damage on the lower corner of the box. I moved on 8/12/05 and opened the TV for the first time. The housing of the TV was cracked in two places, and not only that, the TV would not turn on or off. I called the store to see if I could exchange it for the same model, and they told me no I couldn't. Their return policy was 30 days no matter what the condition the set was in. I would not be so mad if the housing was cracked and the TV worked, but it just seems funny that no one will help me with this issue.

I am a single mother who works full time (6 days a week). I don't really get any help, so to have to put out another $300 is crazy! All I wanted was the same TV, just not damaged and no one will help me!

About January 2, 2005 I purchased a 40 gigabyte Apple Ipod from Circuit City. The IPOD was an "open box" item which sold at a discounted price of $300, (retail is $400). Before I purchased the item I was assured by the salesperson that although it is an open box item which was a customer return and has some cosmetic damage to it that it is working in "like new" condition and that it also carries the same warranty as a factory sealed item. This item was not being sold or ever presented as an "AS IS" item. Under these conditions I agreed to purchase the item.

The receipt which I still have on hand clearly states and I quote, "This product was a store display model or a customer return that has been previously opened and may have been serviced to ensure your satisfaction. It carries the same warranty coverage as a factory sealed item." I'm sorry to say that they have failed to ensure my satisfaction and that the warranty coverage that was promised to me is non existent. Upon opening the package it worked fine, or at least I thought it did.

It wasn't till about late May of 2005 to early June of 2005 that I had installed more songs into my computer so that I could install them onto my Ipod. At this point I had just over 3,000 songs on my computer totaling about 11 gigabytes in memory. I then proceeded to install these new songs into my Ipod only to find out that the Ipod would crash and delete all the songs it had in it when trying to load more then 2136 songs totaling about 8.6 gigabytes in memory. I tried reinstalling software but that did not help.

I called Apple because they offer a one year warranty for the Apple Ipod and they suggested that due to it being an internal problem with the ipod that I could send it in and they would exchange it for a working model. This is when the real problem began. Apple advised me that the 1 year warranty on my Ipod had expired and therefore they could not replace my malfunctioning Ipod. Now I had purchased this Ipod 6 months prior so how could my 1 year warranty have expired?

Eventually I received an email from Apple stating that they reviewed my request to have the purchase date changed but declined the request and did not give a reason why. At this point I went back to Jason at Circuit City and told him what happened and he offered to give me a store display 20 gigabyte Ipod for $250. There must have been some kind of miscommunication because I thought he was exchanging my Ipod for a smaller model and refunding me the difference. It then turns out that he was trying to sell it to me on top of the $300 that I had already spent on this defective 40 gig Ipod.

He even offered to sell me an open box 40 GB Ipod for $350 when I had just paid $300 for one 6 months prior. I found his attempt to help me out very insulting at this point so I brought up the fact that their receipt clearly states they sold me a working Ipod with a manufacturer warranty which was totally false. He told me that there was nothing he could do for me being that the purchase was made 6 months prior and that I should have purchased their City Advantage Protection Program.

I have a receipt which clearly states that my ipod was either a store display model or customer return that is in working condition and carries the same warranty a factory sealed item does and I also have an email from Apple that states that they do not cover any items that have been returned by customers. Again I did not purchase an "AS IS" item yet I have being treated as if I did purchase an "AS IS" item. This Ipod should not have been sold at the Circuit City store. If anything it should have been sold on Circuit City's Ebay store which is called "Trading Circuit". This Trading Circuit specializes in selling customer returns "AS IS". I clearly did not buy from them, I made my purchase at Circuit City and was lied to about the condition and the warranty of my product.