Burlington Coat Factory's Baby Depot

monique of baltimore, MD October 17, 2009

I registered at baby depot in the early part of september, 2009. I started online and finished in 2 different stores. I was never told that the items online are not in the store. So now I have this registry and people can't but the gifts that I want because these items are not in the store. I even tried to buy the crib mattress off of the registry and I was told buy the supervisor that they never carried that mattress in the store. I wanted to know why let someone put these items on the registry if u can't come to the store and pick them up. All they could say was they don't know.

Now that I'm reading problems that other people have had and are having, I just hope the crib that I ordered is not damaged or a different part then what was ordered. I feel bad now because I told everyone to go to baby depot befor the go to babies r us or target. This is to much to deal with when ur pregnant. U live and u learn. I WILL NOT refer any one for any reason to this store. I would rather pay a little more money and have the things I need and be stress free about it then to have the stress of not having the things I need in time for the baby.

Erin of Gurnee , IL August 13, 2009

I purchased 2 convertable cribs and a dresser while I was pregnant with twins for over 1,000.00.

The nearest store with my selection was 1 hour 10 minutes away. I choose to drive out there after I was told they couldn't ship it to my local store (which all retail stores do) and a special order would take 12 weeks. When I got it home to assemble the cribs, one was damaged on a weight bearing board rendering it useless. After 9 calls, 3 employees, 2 store managers, a regional manager, and 5 weeks, I got my piece replaced.

Now, this next part may have been my fault... I assumed that a convertable crib would come with the pieces to convert it! Hello? Right? No so. When my twins got older I had to order the mini side rails (79.99 each) to convert it to a toddler bed. Same problem-one was damaged. Same kind of problem trying to get a new one. I finally bypassed Burlington and called the manufacturer who told me they do not deal with these kinds of issues and do not sell direct to the consumer but she felt so bad for me she shipped me a replacement one straight to my house.

Currently, I plan to convert the toddler beds to full size beds and need one last conversion piece (99.99 each.) I knew how much Burlington sucks so I started early. I began in 2/2009 for something I will need in 4/2010. I ordered the boards over the phone. I was told it would take 16 weeeks!! Fine, I had plenty of time, yet still absurd! I went into the store 2 weeks later to double check my order had been placed, they had no record of it! I placed it again. My 16 weeks started over. I called after 19 weeks to see about these pieces and I was hung up on, put on hold, told the manager was unavailable, they asked me to leave a message and then never called me back bla, bla, bla... Finally, in August, which is 22 weeks, I get a call that they are in. I go to pick them up, they are wrong. Incredible. They have no record of my order! I ask for a manager and she wont come out! Then they happen to "find" the 2 exact things I need way in the back. What? No, those are my special order.

I go to pay for them and they ring up 119.99 each and I question that by saying I remember them being 99.99 each. The lady says, "Yeh, that's weird, on your order form they are marked as 99.99." SO, I say, "I thought you lost my order form." She stumbles around and says she is confused and she is going to get the manager, who again doesn't come up but instead tells her to ring me up 99.99.

Now, I am home and afraid to open the boxes. I am sure something will be damaged. I will NEVER EVER go back there again, not even for a coat. Avoid Baby Depot at all costs!!! The worst most absurd customer service around.

Anita of Hot Springs Village, AR January 28, 2009

Anita of Hot Springs Village AR (01/28/09)
Web site is NOT user friendly. I spent 45 minutes trying to order more than one item on the same invoice. My granddaughter registered with Baby Depot and I wanted to order multiple items. I finally managed to get 3 items to show up on the same invoice and quit. How about a line that simply says RETURN TO SHOPPING

TOTAL WASTE OF TIME. I WILL NOT SHOP HERE AGAIN .

Wayne of Rowlett, TX December 29, 2008

Wayne of Rowlett TX (12/29/08)
I purchased a new Crib set for 400 dollars from Baby Depot and When I got it home the head peice was damaged. I have after 1 week and 4 hours of my time making phone calls still not been helped I have been hung up on numerous occasions and all I want is my head board replaced so I can Move on from this problem. Apparantly I should have looked at reviews from others that have posted complaints with consumer affairs as this matter still has not been resolved and I can not get anyone from outside of the store to return my calls and when they tell me hold on I will get someone for you that can talk with you that is a lie I have made over a dozen phone calls and they all end in me getting yet another voice mail with the promise of a return call.

I am begging to think that these people do not exsist and that is is just a ploy to put you back off on a store manager who is not going to help you. This is the worst shopping experiance I have ever been a part of and I am a operations manager that over oversees 12 retail locations. I guess I am never to old to be surpirsed. Next time you are looking for an item pass them by. DO not make the same mistake I did

I am out 400 dollars for the crib set and I am having to cancel my baby shower. I will need to return all items alrdy purchased as I will need to pick out a whole new theme for the room and entire new bedroom suit. That is if they will let me return the damaged items which I am not so sure they will

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |