Burlington Coat Factory's Baby Depot

I'm not through complaining yet. Baby walker was on sale. Three walkers in boxes. I chose the one that did not seem to be repackaged. It had major damage. I resent having to return to pick up the present from my daughter's place and take time to drive to the store. Gas is expensive.

I was at the Benton Harbor store tonight and I received a 20% off coupon. I went to use it and the cashier said that I must have tried to print it off too many times. I told her that I had to print it twice since it didn't print out the first time. She then informed me that I could not use it at all. I asked her why and she said, "You tried to print it out to many times." I asked if I could talk to someone else and her answer was, "no", even after she told me other people had come in with a similar problem.

I was shocked at the customer service I received. This employee was so unwilling to help me. I left the item and the coupon and drove to Kohl's and purchased a coat and used a 20% off coupon. There was a question about the price of the item I purchased at Kohl's but they just adjusted it and were very nice. I have never received good customer service from this store.

The registry was working fine until about a month ago, when they changed the website. They decided they wanted me to change my password. I tried and it didn't work. The things people are buying are not showing as purchased and I am fixing to have another shower in a few days. I have spoken to a woman named Rita two times at the Forum mall location in San Antonio, Texas. Nothing has changed, still a mess. I even told them to change it to my mom's email twice and they can't even do that. What makes it so bad is you can't even talk to the people who programmed the registries. The store clerks won't give you their phone number. If I get duplicates, they better not give me trouble about exchanging or I will send my mom up there and she can really raise some trouble.

I registered at Burlington Coat Factory Baby Depot for my baby shower. First thing that went wrong was that gifts bought were not removed from the list, when the list had been submitted at the register. Consequently, I received multiples of the same items. Then when I went to return the items, I had the receipt for 3 things but missing the receipt of 2 other items. I was told that the 'policy' had changed and I could no longer return items without a receipt.

I explained I was registered with them, and had received multiples of the same items. They refused to let me exchange these 2 items that were bought at their store! In addition, when I went to pay for a few items, the lady at the register took one look at my coupon and was sure it wasn't going to work for the store. It was a Burlington Baby Depot coupon! She refused to take the rest of my manufacturer coupons saying they did not work in the store.

She had scanned the coupon before the items. I was so utterly frustrated that I just told her I was leaving the items. Then the two store coupons she did take, she lost 1, and kept saying I took it! She had it in her hand, she scanned it. How did I take it back? By the time I left this store, I was fuming. They have a horrible policy, and dreadful customer service! Not to mention their lack of knowledge about coupon policy.

I tried to buy a crib personally, and after 30 minutes of waiting, with no salesperson to help (although I saw several), I finally left. I called the next day, got hung up on twice, finally told me the item they are showcasing in the store display, is not in stock. Do they know when it might come in? No, why would they want to know that?

No big deal to me, lots of folks sell cribs. I'll go to a real store, and get actual service. I hope Burlington can survive without this customer. I won't be back. They are the worst store I know of.

I purchased a bassinet from the Burlington Baby Depot for my new granddaughter. Upon setting it up and checking out the different settings, I found the night light as well as the vibration mode do dot work. Batteries were changed, all wires were checked to make sure they were all attached, to no avail.

I registered at baby depot in the early part of september, 2009. I started online and finished in 2 different stores. I was never told that the items online are not in the store. So now I have this registry and people can't but the gifts that I want because these items are not in the store. I even tried to buy the crib mattress off of the registry and I was told buy the supervisor that they never carried that mattress in the store. I wanted to know why let someone put these items on the registry if u can't come to the store and pick them up. All they could say was they don't know.

Now that I'm reading problems that other people have had and are having, I just hope the crib that I ordered is not damaged or a different part then what was ordered. I feel bad now because I told everyone to go to baby depot befor the go to babies r us or target. This is to much to deal with when ur pregnant. U live and u learn. I WILL NOT refer any one for any reason to this store. I would rather pay a little more money and have the things I need and be stress free about it then to have the stress of not having the things I need in time for the baby.

I purchased 2 convertable cribs and a dresser while I was pregnant with twins for over 1,000.00.

The nearest store with my selection was 1 hour 10 minutes away. I choose to drive out there after I was told they couldn't ship it to my local store (which all retail stores do) and a special order would take 12 weeks. When I got it home to assemble the cribs, one was damaged on a weight bearing board rendering it useless. After 9 calls, 3 employees, 2 store managers, a regional manager, and 5 weeks, I got my piece replaced.

Now, this next part may have been my fault... I assumed that a convertable crib would come with the pieces to convert it! Hello? Right? No so. When my twins got older I had to order the mini side rails (79.99 each) to convert it to a toddler bed. Same problem-one was damaged. Same kind of problem trying to get a new one. I finally bypassed Burlington and called the manufacturer who told me they do not deal with these kinds of issues and do not sell direct to the consumer but she felt so bad for me she shipped me a replacement one straight to my house.

Currently, I plan to convert the toddler beds to full size beds and need one last conversion piece (99.99 each.) I knew how much Burlington sucks so I started early. I began in 2/2009 for something I will need in 4/2010. I ordered the boards over the phone. I was told it would take 16 weeeks!! Fine, I had plenty of time, yet still absurd! I went into the store 2 weeks later to double check my order had been placed, they had no record of it! I placed it again. My 16 weeks started over. I called after 19 weeks to see about these pieces and I was hung up on, put on hold, told the manager was unavailable, they asked me to leave a message and then never called me back bla, bla, bla... Finally, in August, which is 22 weeks, I get a call that they are in. I go to pick them up, they are wrong. Incredible. They have no record of my order! I ask for a manager and she wont come out! Then they happen to "find" the 2 exact things I need way in the back. What? No, those are my special order.

I go to pay for them and they ring up 119.99 each and I question that by saying I remember them being 99.99 each. The lady says, "Yeh, that's weird, on your order form they are marked as 99.99." SO, I say, "I thought you lost my order form." She stumbles around and says she is confused and she is going to get the manager, who again doesn't come up but instead tells her to ring me up 99.99.

Now, I am home and afraid to open the boxes. I am sure something will be damaged.

I will NEVER EVER go back there again, not even for a coat. Avoid Baby Depot at all costs!!! The worst most absurd customer service around.

Web site is NOT user friendly. I spent 45 minutes trying to order more than one item on the same invoice. My granddaughter registered with Baby Depot and I wanted to order multiple items. I finally managed to get 3 items to show up on the same invoice and quit. How about a line that simply says RETURN TO SHOPPING

TOTAL WASTE OF TIME. I WILL NOT SHOP HERE AGAIN .

I am begging to think that these people do not exsist and that is is just a ploy to put you back off on a store manager who is not going to help you. This is the worst shopping experiance I have ever been a part of and I am a operations manager that over oversees 12 retail locations. I guess I am never to old to be surpirsed. Next time you are looking for an item pass them by. DO not make the same mistake I did

I am out 400 dollars for the crib set and I am having to cancel my baby shower. I will need to return all items alrdy purchased as I will need to pick out a whole new theme for the room and entire new bedroom suit. That is if they will let me return the damaged items which I am not so sure they will

I decide to have a baby shower for my sister after she and her husband adopted a bi-racial baby girl who had been born to a drug addict mother. They already had 3 daughters in college so they were basically starting over. While at the store to pick out items for the shower registry I bought 8 little outfits for the baby to wear prior to the shower. A few weeks later, my sister took one of the new outfits out, a 2 piece jogging suit, cut the tags off of the jacket and put it on the baby.

As she was putting the baby in her carseat, on the way to the shower, she noticed the sleeve was opened down the length of the seam. It was obviously never sewn. She then drove 5 mintues to where the baby shower was and showed me the jacket. I apologized, and she said she would just exchange it the next day.

My sister went to the store the next day with my 21 year old niece and the baby. Lorraine, the person in charge that day went into a loud tirade stating that the jacket was soiled and the company has a policy NEVER to exchange or return any items once the tags are off, regardless of the item being defective. She than looked my niece and the baby over like they were beneath her while she held up the jacket with her thumb and fore finger and went on to basically accuse my sister of trying to pull something. My sister insisted that the baby only wore it for a few minutes and showed her the tags and even tried to explain that she only wanted an exchange, not even a refund.

Needless to say Lorraine refused an exchange, humilated my sister in front of other customers and lack any kind of customer service.

I followed up with Peggy, the store manager. She never even offered an apology, hinted that my sister was lying about the events and stated that she wasn't sure if she was going to even allow an exchange. She was also aware that hundreds of dollars were just spent in the store for the shower gifts and this rudeness and poor services was all over a $12 outfit.

At this point we don't even want to return to the store for anything and will make sure to tell everyone who purchased there or is planning to purchase from there about our experience.

I am aware that their actions were horrible and they should not be in jobs that work with the public, I'm just not sure of the legality.

I have contacted Burlington Coat Factory's corporate offices and I have filed a complaint on their website. I have not heard back from either yet.

I order a playpen GRACO Pack'n Play Portable Play year which was to be delivered within 6-10 days. Order No. 2605575--- It's been more than 10 days and I have received NOTHING. Can you refund my money and/or ship the merchandise as soon as possible

My husband and I went to this location, this evening. It is the nastiest business, that either of us have ever seen. Every single department had merchandise, boxes, and litter in the aisles. We had to step around this filth.There are literally dozens of fire hazards.

There was even smashed candy/food in many areas. This store location is past messy. It is without doubt - UNSANITARY and DISGUSTING. There is no way, this is solely due to Holiday traffic. This store is being grossly neglected.

We witnessed many managers and clerks, standing around doing nothing. The floors have not been vacuumed at all. There is no telling how many days or weeks, since this store has been cleaned at all. This store is an embarrassment to our community and needs immediate attention.

We expressed our concerns to a man that was hesitant to tell us, his position. We asked him if he was a manager and he asked us, what we needed. We asked a second time if he was a manager and again he asked what we needed. We asked a third time and he said that he was not a manager of the whole store, just the coats. My husband expressed our concerns and he was clearly not interested.

Cc: Fire Marshall will be issued 12/22/05

I ordered a changing table which had over half the pieces damaged - only a few looked like it was due to shipping, most seemed damaged from the way they were packed. I contacted the manufacturer who could not ship out that many pieces but they were extremely helpful and nice. Baby Depot however does not provide a phone number only an email which they say they will respond to within 48 hours.

I am nine months pregnant and now have all the pieces sitting on my floor waiting to be contacted by an email. Thanks a lot for customer service!!! Of course I have torn the box apart since the product weighs over 100 pounds. The manufacturer said they would ship me a new box if Baby Depot required me to ship it back but I would like to speak with Baby Depot instead of sitting around waiting.

The couple was forced to spend money at Burlington's.

I went to buy a crib and combo unit at Baby Depot close to my house in coral springs. They were out of stock but located the combo unit in Hialeah (over 40 miles away). I explained to make sure the unit was not damaged and that they hold it because I had to rent a truck to pick it up. I was reassured. I spent $60, rented the truck, and asked in the Hialeah store to examine the boxed merchandise before I bought it. They would not let me until I purchased it, so I did. Sure enough, after opening the box in the store, it was severely damaged.

Leona (dept. mgr.) would not credit my credit card and told me I had to take store credit (almost $800). I was also told they couldn't get another piece in stock for 12 weeks. I asked for $60 off the purchase since it was their fault that I had to go through the expense to rent the truck. If they would have checked the merchandise before, none of this would have happened. She would not issue this discount. I asked if the piece could then be shipped to my house. This request was denied. She was not flexible in ANY way.

I can't seem to contact the right people. I contacted Joyce in headquarters in NJ and she was not helpful and was rather abrupt. I'm pregnant and due in 4 weeks. Please help! I also cannot afford the expense of picking up this furniture again and I don't want to deliver my baby prematurely over all of the stress they're causing me!


Economic - out $60 to rent the truck

Physical - they're stressing me out! I need a dresser/changing table to bring my baby home to, and in less than 12 weeks. How could it take this long!?

On July 3rd, 2004 I gave birth to my first child and was in need of a breast pump. I went to the baby depot with my sister in Rochester, New York at the South Town Plaza on July 10, 2004 with my new born to purchase a breast pump. I got to the Baby Depot 15 minutes before it closed, and had to get a pump since I lived 45 miles from the nearest store that sold sturdy breast pumps. I saw they had an Ameda Purely Yours Breast Pump that had the box opened, so I pushed it aside and picked up the box behind it that was sealed. I went to the register and the cashier commented about my daughter.

She took my credit card and swiped it and I went home. The 2 days I had the pump in sat in the baby's room unopened. I kept thinking that I paid a little too much for the pump, and thought I could find something a little cheaper. I went on July 12, 2004 to try to exchange the pump for something cheaper. I cashier told me I couldn't get an exchange because it was a breast pump, and that once the box was opened, I couldn't exchange it. I told her the box was new and I hadn't touched it, and showed her the receipt with the date and time. Not once did the cashier mention that I could not return or exchange the pump before I purchased it. I asked to speak to the manager. I spoke to Diane O'Brien, and she stated I couldn't return the pump because once it was opened, I couldn't return it. I told her it was unopened and I just wanted and exchange or store credit. She stated I had opened the box, and it's a state law that they can not take returns on a hygenic device, such as a breast pump. I told her I hadn't touched the box, and showed her the receipt.

She continued to accuse me of opening the box which I didn't do. I told her, so in fact your store sold me a used pump because the seal was broken when I purchased it and did not want to put my 7 day old baby at risk for any illness to at least exchange it for a sealed box. She insisted that the store sold me the pump with an unbroken seal and she would not exchange the pump for another. I called corporate and also reported Ms. O'Brien to the Ameda breast pump company as well. My sister went into the store after I came out with my cell phone and took a picture of the same broken box that had been on the shelf since July 10th that was still on the shelf.