BJ's Club

Laura of Wyoming RI (02/15/09)
I ordered a TV thru BJ's Internet on 12/18/2008. I was suppossed to have a 170 discount/coupon which was supposed to be applied within 3 days. It is now 2/14/09 and I have still never received my coupon discount. I have been calling since 12/26/08 to find out when my coupon will be applied. I keep getting an answer of 2-3 days of delivery. The TV was delivered on 12/21/09, how long do I have to wait?

When I called 3 days ago (for the 5th time), I as told that I would get an answer in 3 business days. An anwser about what? I have the coupon, it is good. I have dealt with 2 managers with BJ's and they are the ones that have been jerking me around. They both promised that this situation would be dealt with within 3 days. HELLO, it is now 8 weeks later and I still cannot get my discount/coupon

I asked the manager, the last one that I talked to ( I have talked to 2 that said that they would help me, and then fell off the face of the earth), about the interest on my credit card that incurred because BJ's did not give me my coupon discount. She said that it was not her fault and that I should just deal with it.

Laura of Wyoming, RI February 15, 2009

Laura of Wyoming RI (02/15/09)
I ordered a TV thru BJ's Internet on 12/18/2008. I was suppossed to have a 170 discount/coupon which was supposed to be applied within 3 days. It is now 2/14/09 and I have still never received my coupon discount. I have been calling since 12/26/08 to find out when my coupon will be applied. I keep getting an answer of 2-3 days of delivery. The TV was delivered on 12/21/09, how long do I have to wait? When I called 3 days ago (for the 5th time), I as told that I would get an answer in 3 business days. An anwser about what? I have the coupon, it is good. I have dealt with 2 managers with BJ's and they are the ones that have been jerking me around. They both promised that this situation would be dealt with within 3 days. HELLO, it is now 8 weeks later and I still cannot get my discount/coupon

I asked the manager, the last one that I talked to, about the interest on my credit card that incurred because BJ's did not give me my coupon discount. She said that it was not her fault and that I should just deal with it.

Chris of Woburn, MA February 11, 2009

Chris of Woburn MA (02/11/09)
I was checking my receipt after I cashed out from a self check out and realized that an item (Tyson Cheddar and bacon bites) were charged at 10.99. While that is not alot to pay I have not tried this product and was intrigued with the price of 8.99 clearly marked in Bold. There was a 2.00 Manger coupon I saw when I placed them into my cart. I go up to the service desk and advised them of the situation and had to walk back with the service desk personal and show them the sign. They saw the sign and ws going to give me the the dicounted price. I think since it is a manager coupon or BJ coupon in this case the Item should be alotted free of case. I was advised by the manager I was not going to recieve this Item free I got a full refund.

The tone and lack of overall service from the manager Judy clearly states that this company does not have employees who really acknowledge club members and I would expect better service from a member of upper leadership. I don't spend much but about 180 on avg for the last 6 months every 2 week, I certainly have my doubts that I will be going back this this BJ's and ceratinly will not think highly of the management. In short please advised of the lack of service from Judy and the overall management team at Bj's on the Woburn/Stoneham line in Mass. Unsatisfied Member

Paula of No. Providence, RI December 31, 2008

Paula of No. Providence RI (12/31/08)
on dec 30 at about 830pm i used one of bjs automated cash out system i put in a 20dollar bill followed by another when the second 20 dollar bill aparentley got jamed the ight came on indicating a problem the ist girl attending the machine tryed to clear the machine with her card with no luck manager was called and her card cleared the machine meanwhile they took me to another register and rang me up the girl that cleared the automated machine said heres the problem

the 20 was torn and jamed then i told them that would be my 20 that got jamed they said i couldnt have it and they close out the register in the morning i now have to be inconvienced to go back there . ive been a club member for years .and the girl that attended the machine didnt even ask me for my name and # i had to ask her aren't you going to take my name she handed me a piece of paper now what if there were other errors during other peoples tranaactions during the day what am i going to take the loss for other errors

Peter of Randolph, MA November 30, 2008

Peter of Randolph MA (11/30/08)
I went in to buy two new tires for my Hyundai on Sat Nov 29. It was very busy and I was told to come back at 9AM on Sunday to get fast service (60-90 minutes)so I did. It took over three hours to buy and have two front tires replaced. I was waiting partly because the gut in front of me was inside BJ's shopping, so I was kept waiting until he finished shopping.

I won't be back to buy tires ever again because the people at the counter aren't concerned about fast, fair service. I can't spend three hours in a room waiting for two tires. There are too many other tire stores pleading for my retail business for me to remain loyal to you. What a waste of time! The economic damage is to [BJ's] and the attitude at Monroe is responsible.

Lisa of Eddystone, PA October 30, 2008

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