Best Buy Returns

Teresa of Pineville, NC December 31, 2006

Teresa Pineville NC (12/31/06)

My young daughter purchased World Warcraft from Best Buy in Pineville, NC. The sales associate told her that the game could be played as a stand alone. We opened the package and in reading the manual found the game had to played on-line and there was a monthly subscription fee. None of this information was available without opening the product.

I tried to return the product to the store. Unfortunately, my daughter being young did not save the receipt. I spoke to the person doing returns, her supervisor and a senior store supervisor who said without the receipt they could do nothing.

Evidently they do not have any problems with young customers being given incorrect information. This product would not have been purchased if my daughter was not misled by the associate. I find it amazing that nothing can be done to satisfy us as customers. Because of the misinformation provided by the sales associate I have two unhappy children and a game that we cannot use. In addition to this I did not appreciate another employee standing in the background and watching my discussions and laughing. I found this extremely disrespectful as well as unprofessional.

Hugo of Sylmar, CA October 16, 2006

Hugo of Sylmar CA (10/16/06)
I went to best buy today to get an exchange for a PS2 Cordless Controller. I waited over 25 mins for the customer rep. name Justin to tell me he was not able to do the exchange due to I abuse the warranty. I asked to speak with a supervisor. He called many times and no one answer his calls. At the end the manager came to the customer service desk and he asked what the problem was. I told the manager that my wireless control broke. All the manager said was we can not exchange it because you can only exchange it once

I asked the Manager, how come I was not told of this when I did the 1st exchange. The manager said did you read the terms and conditions I told the manager all cunsumer never read contract and it was their obligation to tell the customer of the things that are happening. I asked the manager ( FRANK ) if he was going to do anything to help me twice and he only said there is nothing I can do I reply. so there is nothing you can do. Can you imagine what I went truh for a 39.99 purchase. So now thing about it and realize what they will do if you did an over thousand dollars purchase. I told the manager I will call his boss to get a better answer and he reply. How fun and let me know the outcome.

Jeffrey of Mercer Island, WA September 12, 2006

Jeffrey of Mercer Island WA (09/12/06)
I would like to place a consumer complaint against Best Buy for deceiving customers by failing to clearly state their 15% restocking fee policy at time of sales and prior to the actual sales transaction. Details are stated as follows: On Aug. 11, 2006: I visited Best Buy of Bellevue, Washington. I looked into buying a GPS system. At the time, I was very hesitant to pay so much money for a system especially because I did not know about its performance. I discussed my concerns with Best Buy's Sales Staff. The Best Buy Sales staff told me explicitly that I could take the system home and try it out; AND if I was not satisfied with it, I could return it within 30 days.

Throughout the entire discussion, I was very reluctant to buy it. But, he convinced me to try it out. Throughout the entire time, he had plenty of opportunity to; but he did not, mention anything about Best Buy's 15% restocking fee. I purchased the system and tried it out ONCE. I repacked everything in its original packaging. I had to leave for France the next day. But, I asked my sister-in-law to return it for me within 1 week. Within 1 week from date of purchase, my sister-in-law made repeated attempts to return the GPS system. The store clerk called the Store Manager and imposed a 15% restocking fee.

When my sister-in-law protested and refused to pay for this fee, the Store Manager pointed out to her that the restocking fee is indicated on the back of the receipt, and that she should have read it. The policy stated NOTHING about GPS systems. It only made references to computers, radar, radios.

As for reading the return policy on the back of the receipt, I would like to point out and emphasize that at the check-out counters to pay for purchases, there was a line. There was not adequate time for anyone to read the store return policies. The customers waiting in line, including the Best Buy Cashier, tried to push and expedited the process. How many constomers were actually asked to read the store return policy at the cashier counter?

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