Best Buy Returns

I am very disappointed with Best Buy. I tried to return a CD from Christmas and because it was after January 24th (I tried February 2nd), I was told I could not return it, exchange, or even get a store credit. Of course, I asked for the manager and he explained he could not override and that is corporate policy. The CD has never been opened. I feel Best Buy should honor my return. They are making me think twice about shopping because of their return policy. I could see if it was at least three to six months or more, but this is unacceptable in my book. Someone needs to get their head on straight! All I want is just to get another CD or store credit and they can't even comply with that. I want an answer and explanation. I will surely pass the word onto others about this strict policy. Now what am I to do with the CD? They're making the money and I'm losing mine.

I attempted to return the wrong optical cable the Best Buy agent recommended to work with the Apple TV. It was not compatible, unfortunately. The other cable he recommended on the same receipt worked great with it. I own a business, and very rarely get the time to shop. I would have simply received store credit, and respect the money that day, and even more. That was not approved by the store manager. The cable in question is only $19.99. Today, is 41 days past the purchase date. According to the back of the receipt, if you are a silver Best Buy member, you have 45 days. Please contact me to receive store credit. I just want Best Buy to do what is right, and return it for store credit, and I will continue to shop there. I am looking forward to you contacting me ASAP.

A family member gave us a Satellite Radio for Christmas. We later unexpectedly purchased a new car, which came with a satellite radio. We have the receipt from the family member, and we went to Best Buy Feb. 4, believing we would receive a store credit. The response of the personnel in customer service was cold and condescending, as was the response of the manager on duty. We discussed our situation with the manager, and pointed out a number of reasons why we couldn't believe Best Buy would not allow us to return the item. All of our pleading fell on deaf ears.

We basically felt, the manager we interacted with, obtained some sense of power from being able to deny our request, even though he saw we were straightforward with our problem, and knew for 2 parties to give up the cost of this item is not easy. Furthermore, the two customer service clerks we talked to were laughing about us after discussing behind closed doors, our request to talk with someone who might be able to help us more. Best Buy's business must be so good they can treat customers in such a way.

My husband purchased the incorrect size flat screen arm (approximately $100) for me for Christmas and couldn't find the receipt. I attempted to return and purchase the correct arm within return time, but they were unable to locate the arm purchase and said he needed to come in with his credit card to confirm the purchase. I proceeded to buy the correct arm (approximately $85.00). My husband attempted to return the arm several days later. The agent asked when it was purchased and my husband answered a few days before Christmas. The agent said it didn't qualify for return anyway since it was past return time; there was nothing he could do. I asked if I spoke to the manager, would there be something they could do, and he said no. I told him that I will be taking my business elsewhere. I understand the need for a return policy, but if you have a customer with a rewards card you may want to at least offer some sort of store credit. I will be sharing my bad experience with friends and family. I will also be happy to shop for my new flat screen and sound system from their competitors.

I received a digital picture frame from my son for Christmas. However, I also had gotten on not long before that and felt I did not need two of them. With my son's blessings, he told me no big deal, just to return it to the Best Buy store in Cranberry Twp, PA and he explained he probably did not have his receipt but said they can probably look it up online as he used his rewards card. I took it back and explained it to the girl at customer service. She did look it up and found the purchase. However, because it is past 30 days and she explained they do extend for Christmas purchases and was able to return it up to January 25 but after that, they would not be able to do so.

I find it so hard to believe that missed by 1 week past the return date that they still cannot give me store credit, etc. The package is still sealed, not opened, etc. I realize the item was no longer available on the shelves, but I looked and they still sell these and have them on their shelves. Also, are still online. I would have loved to have returned it earlier but we are dealing with my mother who has cancer and is on hospice care and had a lot of family come in the past 2 months to see her as we were told she would not live much longer, she is not on hospice care 24 hours round the clock. I know that a sales associate does not want to hear my personal story. However, I am very upset at this.

All I ask for is store credit to buy something else in your store. We purchase many things from your store, all of my sons, from big screen TVs to all our computer needs, etc. You would think that being a good customer, they would also take this into consideration, apparently not. We will no longer be shopping at your stores and plan to take our business elsewhere. Shame on Best Buy for such strict policies.

With today's economy and retail business constantly closing, one would think that other surviving retail stores would go out of their way to accommodate consumers rather than tick them off to the point of: 1) never returning and 2) spreading the word. However, it seems Best Buy has the mentality they will survive forever (which will eventually lead to their demise I'm sure).

My complaint - In December, prior to Christmas, I purchased a brand new Motorola Xoom Tablet 10". As with a lot of other retailers around the holiday, they touted their holiday return policy which stated for the holidays, items purchased after November 13 could be returned "up till January 24th, 2012". At the time, I honestly thought to myself, during the salesman's pitch to me about the return policy, "Yeah, I'm sure there is some catch to that."

Nevertheless, I purchased the Motorola Tablet near $400. Recently, within the past two weeks, I purchased a new I-pad tablet and of course didn't need the Xoom. The Xoom was still in mint condition, hardly used. I still had the box, plastic wrap, manuals, cords, etc. I did not have one problem with the tablet, other than I didn't need it and was within the time frame to return it.

I took it to the local Best Buy along with the receipt. The customer service cashier took it out of the box, handed it to a geek with geek squad to look it over (behind a closed wall of course - out of my view). Few minutes later, he returned to the counter and stated they couldn't take it back because the back plate at one of the corners was slightly open. I looked at it, and the corner in fact was open about as thick a gap as a kite string. Of course, I held it to look at it, and with my thumb, I "snapped it back on". Just like a cell phone, the back can come off but it doesn't mean it's broken!

After I snapped it back on (keep in mind it was no thicker of a gap than a kite string barely visible), I showed the cashier and the tech that it is not broken and that it snaps back on. Well, I informed them within the past month and a half I had not once opened it and had not noticed that. If I had, I would have snapped it back on prior to returning it.

The cashier was apologetic but stated they could not accept the return being they are not sure it has been "tampered with" (give me a break). You have techs from Geek Squad who are supposed to be computer experts, to which I'm sure they could have diagnosed if something was wrong with it. There were no scratches, no scuff marks, and no signs of forced damaged. It lead me to believe that when the employee (Geek Squad ) took it to the back, he could have very well slightly opened it as to not have to take it back!

I left and went to another Best Buy 3 miles down the road (Concord Mills Concord, NC). I went to customer service, and the rudest customer service rep I have ever experienced was dealing with me. You would think this woman had convicted me of theft, bank robbery, etc. I approached the counter and pulled the tablet still in the box out of the bag and informed her I would like to return the item. The whole time, she had this smirk on her face like she couldn't wait for me to finish talking, because she couldn't wait to tell me something. She took the tablet to the back (geek squad) and came back out and stated in a ghetto voice , "Sir, we got the call from the other Best Buy saying you tried returning it there a few minutes ago and they said no, so what makes you think we will take it back?" I informed her it was not broken and nothing was wrong with the tablet, have a geek squad employee check it out. She stated, "We aren't got to. We don't know if you tampered with the device or done something to it, so we can't take it back." She then gave me a sarcastic look and handed it back and stated, "Let me save you some time in not going to other Best Buys. They will be put on notice as well."

Again, this woman had me treated as though I had stolen something, had tried to rob them, etc. It's a horrible experience. This is the reason, I firmly believe, around the holidays, that all these retail stores make false promises and tout benefits to shopping with their store. In actuality, knowing full well, they have things in place to prevent the returns from happening. Just as they "assume" I could have tampered with the back, I could easily "assume" someone from Geek Squad did open the back slightly so they wouldn't have to accept the return. For the employees at Geek Squad to be computer experts, again, I say, it would be very easy for them to diagnose the tablet computer to see if in fact it was damaged. But they didn't!

I'll never shop there again. That is a guarantee. I called the 800 number and filed a complaint with consumer relations. The lady I spoke with on the phone was helpful and sympathetic and stated that she didn't have the authority to call the store and make them take it back. But she was going to send me a $50.00 gift card for the problems, which I'm actually going to trash when it arrives. That will cost them more money than if I were to actually use it in the store which I will not be doing again. Thus, it will do more damage to simply throw the money away on the gift card.

How can Best Buy get away with making you give them your DL number, which they enter in a database at TRE? Just to return and you cannot try things out in the store in most cases. It is electronics they tend to have issues. I returned three gifts and now locked out of returns. Is the DL information legal?

Money withdrawn from account and item canceled online purchase. No refund has been credited back. I tried to contact them but got the run around. I spent over 3 hours on the phone waiting. It has been over a month, still no action.

The Best Buy Product Exchange Plan is a scam. You end up paying the equivalent of a new phone or product anyways over three years, then when you come to make a claim, they point to any physical damage (whether it's related to the malfunction or not) and reject your claim and you can't get out of it. It's disgraceful.

I bought an iPod Touch via BestBuy.com but picked up at Best Buy in Champaign, IL. The receipt said "Newest Generation", and this was summer, 2010 when 3rd generation had been out for months (we had owned a 3rd generation but lost it). Some months later we couldn't load a game. The error messages informed us the software only ran on 3rd generation. Sure enough, diagnostics informed us that we had a 2nd generation. BestBuy.com told us "you should've figured this out earlier". The Best Buy store said they were culpable, and there was nothing they could do. That's pretty unscrupulous in my book. We're stuck with an out-of-date iPod, even though we paid for the "newest generation".

I am an early Christmas shopper who purchased a Sony Cybershot Digital Camera from Best Buy on November 5, 2011. Because it was November, I assumed that purchases made in the month of November would be classified as holiday purchases.

I found a camera elsewhere that was cheaper than the one I purchased. The camera was unused, but the seal had been broken. I tried returning the item on November 30 and was told that I had gone over the 14-day return policy. I called the corporate office to inquire about their holiday return policy and was told that items purchased after November 13, the consumer has until January 2012 to return for refund, exchange.

I was told that because the seal had been broken, there was nothing that they could do because the store would lose monies trying to restock item.

With all the stores wishing that customers would start shopping earlier and earlier each year, I decided to start early so I purchased 2 TOM TOM GPSs online on 10-20-11. I since noticed that the items went on sale, so on 12-3-11, I decided to try and get a credit for the difference. The store manager would not accept the return, and credit the difference because my purchase was more than 30 days. So much for shopping for Christmas more than 30 days before Christmas and what a bad return policy and absolutely no customer service from best buy they are not best in my book. I will shop some where else in the future and I will also return the other items that I have that are less than 30 days old.

It's not good. I've shopped this store since they came to the Atlanta area. I hope they go out of business. Also the manager was polite, however the guard was rude and just told me to go ahead and shop somewhere else.

My son bought a Dynex 24" LCD on Black Friday. When he got home, he plugged it in and there was a red vertical line on the right of the screen. We tried re-setting the factory settings, no change. My son called the closest Best Buy store and they informed him they had one unit in stock. We went to the store and the unit could not be found and there were no units anywhere in the district and no units on backorder. The screen is defective and we were told that if the cost of the screen replacement was more than what he paid for it ($79.99) then it would be scrapped, not replaced and his only option would be to get his money back.

My son had the TV for 4 days! It is defective and Best Buy will not replace it. How stupid is this return policy. In addition, he has to wait 2 weeks to hear from the repair depot whether it can be fixed. This is highway robbery that an electronic item 4 days old will not be willingly replaced. This is the last dollar that Best Buy will get from this family.

I purchased a new TV from the Best Buy store in Henderson. I was told that my new TV can be mounted on my back wall (no price given). When the TV sub contractor called, they said that if I wanted the TV mounted, it would cost $400.00. I said no way. The next day, I returned some gadget that was for the new TV. I gave it to the girl who greeted me at. Unfortunately, I did not get a return receipt. The original price for this gadget was $59.00. The bank that was supposedly financing it (HSBC) sent me a bill for $118.00 (double the original price of the gadget for 3 months).

I received a call this morning from HSBC bank. I told them that I returned this gadget to the same store. I first gave the woman who called my credit card. However, I told her not to run this in the event that she could not guarantee that this would not be on my credit profile. She could not and I said to her not to run this through. I'm not going to be blackmailed. Beware of Best Buy! They do not have the best prices.

Buyers, beware of Best Buy's return policy. I wanted to return a $9.99 item, which I purchased on Black Friday with my credit card. The clerk asked for my ID. I showed my driver's license card and the clerk wanted to scan it into the computer. I asked why and she told me that she can only do the return if she scan my driver's license. I waited patiently for the manager, which after she finally showed up, did not want to do the return without scanning my driver's license. I'd rather lose the $9.99 than to have my vital information stored in some computer system that can be hacked into.

I went to return an item to Best Buy tonight with a receipt bought a few days ago, and they informed me that I have been put on a list that will not allow me to return items for 90 days. I spent tens of thousands of dollars a year in best buy and we do return a lot as we have items left over from the things we use them for.

We bought a $5000 TV yesterday and in essence this policy which is totally undocumented, now stops me from exchanging or returning this item if its broken etc. They are breaking the law with this behavior and I think this is a huge case that needs to be addressed by consumer affairs and an attorney as well.

I purchased a camcorder on 7/10/11 for a once in a lifetime trip to Portugal for 2 weeks in October 2011. At the time of purchase, I was having areas of my house remodeled and that was on my mind - not testing my camcorder. We leave for Portugal on 10/04/11, and started to use our brand new camcorder, and after 1 1/2 days, it stopped working.

We brought it to a camera shop in Portugal, thinking it was the battery, but it wasn't; it died! We used it for 1 1/2 days of a 14 day trip. We had to buy another camera (we already have a camera at home which is in perfect condition) to ensure we would have pictures of our trip. When we returned, I went to the store where I purchased it and explained what happened but nothing mattered except that it was over the 14 day return policy! They said, "No exceptions. We can send it out for repair." All I was and am asking for is to be compensated for what I paid for the camcorder. I do not want nor need a 3rd camera!

Corporate office in MN said that the General Manager of the store in Warwick, RI had the final say as to what will happen. They won't give me back what I paid but they will "prorate" the 2 year agreement that I purchased and give me a Best Buy gift card under their trade-in program! Now, correct me if I'm wrong but that is a return. I am still tied to this company that I now have a very unfavorable view of. I now will not, nor shall I in the future, spend my hard earned money with this company. Of course, I shall ensure that everyone I know and everyone that they know, etc. will hear about this and hopefully will think twice before shopping with this company.

On September 26th, I returned a laptop. By Best Buy policies, the $1820.00 will be refund by check in no more than 12 working days (The laptop was paid cash). I called the store and they told me that there is nothing they can do and ask me to call the corporate office. I called the corporate but they said that I will have to wait as long as I can because there is nothing they can do. And they have no idea where the check was. It's more than 20 days now and I can't get my money back.

On Friday, September 23, I went to the Best Buy store located at 5181 South State Street, Murray, Utah 84107 (store #521) to return (3) small items and because I was one day past their 30-day return policy I was told the items could not be returned, not even for store credit. I then came home and called customer service, the customer service person was very helpful and she contacted the acting manager at that store to try and resolve this issue. When the customer service person came back on the line with me, she was just as surprised as me to hear that the manager would rather lose a long-time customer than return the (3) small items for store credit (10' cable, wireless mouse, and computer speakers).

After how the acting manager handled the situation, I will be closing out my rewards program and Best Buy will be losing me personally and my company as a long-time customer, but from the managers response to my request this doesn't seem to matter. I'm not sure about Best Buy as a whole, but this manager has a lot to learn about customer relations.

Best Buy's return policy requires that I give them personal information such as my driver's license number and date of birth or my passport number to enter into their database. If I do not give up this information, they will refuse to return my purchase. This information is not required as a standard return in any retail store. It is being used to track my purchase in a very personal method. This information is now in a database just because I decided to return an $18 item. Identify theft is a very serious concern and I should not be required to give up personal information to make a return. It is also important to note that this policy is in very small print on the bottom of the receipt which you can only see after you pay. As of today, my money will be spent in their competitors' stores who gladly allow returns without such ridiculous rules. Good bye Best Buy. I hope other consumers get wise and stop buying at Best Buy.

I bought a MiFi at Best Buy and was told I had 30 days to return it if it didn't work at my rural location. It kept over-heating. So I returned it for a replacement (I had a 2-year warranty). I received a new one, but it still over-heated a lot and had bad service in my home. I brought it back to return the unit. Jarod, the representative, kept asking me a bunch of questions--if I had put it in a window to get better service or if I was sure I was using it correctly. I told him I had already tried everything and "Just return it, please."

He took the unit and left my area for 10 minutes. He came back and said the moisture sensor was pink and the unit was exposed to moisture, then said sorry that he could not cancel me. Then he just shut down. I stared at him and asked what I should do. He said that I should talk to AT&T to cancel and pay the discontinuation fee, but that he couldn't do anything. Then he just stared at me. I was shocked. I said the unit was on my desk or window (neither moist nor wet) and looked at the slightly pink tab. I asked if it could have happened with the heat from the battery. He shrugged. I tried to get another manager, but he said he was the top manager to talk to and he could not help me. I was very upset and tried to get him to help me find a solution. He was unmoving and told me I obviously got the unit wet (calling me a liar) and he couldn't do anything.

I remembered I had a 2-year warranty and had to go back in to ask him about it. He saw it on my paperwork but never brought it up. He grudgingly said he could change out the unit but even then, he could not take the new unit back and cancel the service, even if it was opened less than 30 days.

Now I have a unit that doesn't work at my house and a 2-year contract. It has only been a couple of weeks since I bought it. But according to Best Buy--Oh well, not their problem--I stopped being their concern the minute I signed the contract and walked out the door.

My husband came and had to search out a store manager who sat like an owl next to the other manager and didn't speak. And when he did, it was just to say he couldn't do anything. I asked why no one told me the warranty was only good for one incident and that I would have to purchase a new one to get it to cover the unit he gave me--the unit that still doesn't work at my house. They also never told me that if I exchange the unit even in the first 30 days, I couldn't return it. They didn't care about me, my situation or tried to help in any way.

I will no longer purchase from them and will relay this story to everyone I come into contact with. In this economy, there are plenty of businesses that still respect the customers.

I bought game valued at $31.79. I returned it immediately. Unfortunately, it was open. They offered only $5.00 when $10.00 would have been more fair. I believe that I was ripped off since the value dropped so drastically. This is a screw up operation and markups are over the top.

I tried to return an unopened washer and dyer stacking unit 6465041 WSTK1, delivery date 07/14/2011. They would not apply credit to credit card.

Suppose it is corporate decision to not allow returns after 60 days, no date was confirmed by the manager of the policy change. We were not notified of the change before the purchase or anytime thereafter, until the return on Sept. 5, 2011.

We were loyal customers and have purchased $15,000 of merchandise over the the past two years. All with credit in good standing.

Needless to say, this is an unacceptable, bogus practice.

I was returning an unopened Bluetooth ear piece with a receipt and valid driver license. The receipt had expired 5 days and they would not give me credit or exchange.

I called the store to speak with the general manager, who was too busy to take my call. I left a message but no return call.

I purchased a laptop computer, and after 16 days, the keyboard stopped working. I was given a replacement computer by Best Buy. Two months later, my computer screen cracked when opened; there was no excessive force applied. Best Buy has refused to replace or help in any way. I contacted Toshiba. After hours, I was directed to a local specialist to examine the computer (to see if there is any "physical damage", which supposedly voids my warranty), and to submit the information back to Toshiba to allow a replacement. The specialist deemed my computer not physically damaged, and Toshiba has still refused to replace it. I had the computer for just three months! I am 24 years old. I live alone, and use it strictly for bill payments. I do not travel with it; so, I have in no way damaged my own computer. I am now out of a lot of money and a computer. I would appreciate some assistance for a replacement or a refund!

I purchased a Galaxy Tablet 10.1 from Best Buy. I discovered it had a problem with water residue, or some other material under the screen. The manager offered to exchange it, but it was operating normally. So, I opted to think it over. Less than a week later, the unit had problems accessing certain programs; I returned it, but Best Buy now refused to refund or replace it, citing the fact that the 14 day warranty period had expired. The receipt did not show tablets under the 14 day provision, and everything else was 30 days. I contacted the CEO of Best Buy with no resolution.

On 7/25/11, my mother-in-law purchased two student chairs as gifts for my daughters who started home school on 8/30/11. There was no store display, simply boxes. She doesn't recall anyone explaining any return policy to her and it never occurred to her to read the fine print on the back of the receipt. School begins on 8/30, so on 8/28, I gave the girls their surprise new chairs and we put the first one together. It was not a quality chair and my eldest daughter didn't really like the way it felt, but she liked the color, and we'd already put it together. My younger daughter didn't like the way her sister's felt, so we took hers back to the store unopened on 8/29.

The smarmy acting clerk in return told us that they couldn't take it back because it was over 30 days, that it didn't matter that they didn't have a display model, it didn't matter that it was unopened and they were still stocking it, it didn't matter that it was a gift that we'd just opened. He also initially refused to let us speak with a manager and told us he was the only one in charge. Eventually, he got one of the store managers (not the main manager) and he just said "no".

I'm frankly disgusted by their customer service and complete lack of concern. We would have accepted a store credit, too. I was disgusted by the clerk who smirked at us and said that we had already said we had opened it, even though I reminded him that we had purchased two chairs and we had opened the other one and told him to look at the receipt. They were completely unconcerned. Now, we're stuck with a crappy chair that no one wants. We went to an office supply store and purchased another one there anyway. They clearly told us their return policy and had display models for us to try. I don't know why I'm surprised by Best Buy. My husband can't stand the store. It's definitely the last purchase anyone in our entire family will make there and we'll do our best to educate others about their policies.

Ten months ago, I purchased insurance on an iPhone 4 that I bought from Best Buy. I ended up returning the phone a few days later. The sales associate told me the insurance had been cancelled and all future monthly charges of 14.99 would be cancelled.

Just recently, I noticed a 14.99 charge from my bank account taken out. Further investigation revealed that they have been charging me 14.99 for the last 10 months ($150!). I called Best Buy to get a refund. They told me they have to send the case to a committee. And they told me it will take two months for me to get a refund if they can determine I am worthy of a refund! It does not seem right for them to be stealing money from account on a phone I don't even own, and then pay me back 2 months later if I am lucky! Do not buy their phone insurance. You will not be able to use it anyway. What a scam! Beware of Best Buy. The customer service is horrible to say the best.

My wife went in to talk to a customer server about our iPod at an Apple store. The Apple representative said that it was not an Apple product. He showed us that the back was blank and had no serial number, no Apple logo and no capacity info. She left and went to the Best Buy where we purchased it and an extended warranty in Katy. She had words with the store Manager Ranson ** who apparently was rude to her. He would not even help her. She questioned the missing information but he stone walled her.

She called me and I was close so I drove to the store. I went in and asked for the store manager. When he came over, I just asked for the District Manager's name and number. He stated that he will NOT give that to me. He then asked what it was about so I pointedly asked him about providing my wife no help and asking why he would not talk to her about the warranty and service. I also asked about the missing branding info and such on the back of the unit. He stated that the conversation was over and asked me to leave the store. I asked him to repeat what he said because I was shocked at how rude he was. I repeated that he needed to give me his manager's name and a way to contact them to file a complaint. Instead he said "No" and called on his microphone telling someone else in the store to call the Sheriff's Department and I said "WHAT" and he turned to me and said "You assaulted me!". Of course I did not.

I realized that he was not going to help me, so I turned to get my son from the Apple display and leave (he was about 10 feet from me). Another gentleman tried to stop me as did the store manager. I walked around them, stating I was getting my 9 years old son. Neither of them said a word. I left the store. I called my wife, she said "told you" and I drove home and typed this up. I have a broken product and was thrown out of the store when trying to get service that I paid for and have a receipt for!

I'm shocked and appalled that Best Buy managers would ever consider throwing out customers seeking service under warranty. He prevented me from getting customer service and threatened me by trying to have his employees throw me out AND keep me from my son.

This complaint concerns both Dell and Best Buy. I purchased a Dell Inspiron desktop in January 2011. Best Buy had told me at the time of purchase that it had a 45-day warranty from them because I am a Rewards Zone member (otherwise, it would have been 14 days). This was supposed to guarantee a new replacement if malfunctioning occurred during that time period. Additionally, I had the standard one-year warranty from Dell.

I immediately sensed that something was wrong with the computer in the very first week after purchase, and called Best Buy to complain, to no avail. I made several subsequent complaints in the next few weeks, and asked them to take it back or exchange it, as they had said they would. I ultimately made four to five calls and two store visits to Best Buy. But they weaseled out of the warranty, offering me only two options: 1) bring it in for repair and pay $60/hr, or 2) return it to Dell.

Over the past several months, my computer has gotten progressively worse: it freezes several times a day and the task manager will not even work. The only way out of the freeze is to turn off the computer via the power button and hopefully, when it comes on again, my documents can be retrieved. Yesterday, it would not turn on at all! Additionally, the screen goes blank intermittently and there are 30-40 bizarre glitches that occur during use each day.

I phoned Dell, and have done so repeatedly since that time, and the "tech support" (located in India or elsewhere) are obviously trained to systematically rebut whatever you say. They try to insist that it is a software issue and say that the only remedy is to purchase a software warranty! They even go as far as tell me that I stated it was just a "mouse problem," when I never even implied! In a 45-minute conversation just now, I got absolutely nowhere. They said that they would have to instruct me to do a test (which we already did on the last call), which, of course, will show that the computer is working fine--as they know it will.

This experience has caused me to do some online research about both Best Buy and Dell and the complaints are overwhelming. Dell even has a class action suit pending. I intend to find out about this, and would suggest that readers here do, too.

I went to return a Tablet PC that I bought on 8/1/2011. They explained that I could not return the product because it was not within the 14-day return period. On the back of my receipt, there's no 14-day return period indicated for Tablet PCs. He showed me the return policy indicated inside the store, which indicates a 14-day return period for Tablet PCs. Therefore, the customer receipt does not indicate the same return policy that is implemented in the store; which is a highly deceptive practice. I expressed that the return policy was misleading, deceptive, and had I known I only have 14 days to return my Tablet PC, I would have returned it within the alloted time period. But because Tablet PC was not indicated on my receipt, I believed I had 30 days to return the product. I became irate due to the deception of the practice, the manager's unwillingness to make an exception and he called the police on me.

I went to Best Buy and bought a HTC EVO 4g and started a Sprint account. The employee then sold me a black tie insurance which he said covered all accidental damage and malfunctions on the phone. He said that it was no hassle and to just bring it in and they hand you a new phone. I asked several questions to be sure and in front of a friend he lied to me. I then got water splashed on it. It still worked but booted slow and sometimes shut down.

So I drove one hour to the nearest Best Buy in Rapid City SD and told them my story. They said that because they didn't stock Sprint phones, they had to order my phone and it would take a week. I returned a week later and when I got there, they said sorry but that they can't give me a new phone because it's not covered for water damage. I then called San Diego then they called Rapid City and the story changed again. The only option I had was to hand them my phone so that they could send it in for repairs up to 30 days.

Now, I'm finding out from many others that it's up to 90 days. I was lied to and I never received anything stating these terms. I was only handed a black tie folded flyer with no information on it. My phone went bad less than 30 days from purchase and Best Buy refuses to honor their promise when I purchased their product.

I bought a "3rd" generation 8 gb iPod Touch as it was advertised. But instead, I ended up getting a 2nd generation. It says 3rd generation on the receipt! After a year, I noticed something the 3rd gen could do but not the 2nd gen. So at that moment, I went to check what generation my iPod was, which I shouldn't need to if I expect to get what I'm getting in the first place! Lo and behold, it was a 2nd generation iPod touch. I noticed that Best Buy falsely advertised a 3rd generation iPod touch! So, what I did was go to the store. They said nothing could be done. My next step was to go to consumer relations. They told me that it was my fault for realizing this a year later. Well, I wouldn't have to realize this if your product wasn't falsely advertised! It even says 3rd generation 8gb iPod touch on the receipt! They said they couldn't do anything about it. Now I'm stuck with a product that I never intended to buy!

On July 14, 2011, I went to Best Buy in Bossier City, LA. I purchased a total of $1079.05 in merchandise. I purchased an iPad smart cover for $39.99 for my mother-in-law's birthday, which is August 12th. When we gave her the cover, it didn't fit her iPad properly, so my wife tried to return the cover on August 16th. She was told she was past the 30-day return policy by 2 days! So, we called customer service and spoke with Chris. He confirmed the no return policy after 30 days. What happened to making exceptions for reasonable returns? I know policies are in place due to abuse, but try to see when people are being honest.

I purchased a washing machine in June. It leaked so I went to Best Buy and asked for refund. They credited my newly opened account through Best Buy.

In July, I received a statement that I owed $16.12. I called customer service number on the statement. After a wild goose chase, I talked with a woman who apologized and waived the amount (I now realize I need to write down first and last name of who I talk to).

I received another statement for August with a $16.12 overdue bill. I called mid-August and was told they could not figure out where the 16.12 came from and to deal with the store. I drove to store and the first response was the store did not deal with credit card issues. However, in time, we figured out that when the washing machine was returned, Best Buy did not credit my account for the washing machine hose, which amounted to 16.12. The two men who picked up the washer also took the washing machine hose. Best Buy credited my account for the 16.12. I then needed to call HSBC to let them know I was credited the 16.12 since they could send the past due to collection, if necessary.

I asked for his name so I could reference it if any new charges occurred. I understood the confusion but it's the customer service that really was disappointing, especially the people at the store. Never a "We are sorry about the stress" or an ounce of validation. Just "it's your problem...not ours" attitude.

It seems to me Best Buy needed to communicate to their bank and not me about the error. No more Best Buy for me and I am cancelling my card. Remember to write down names and document every time you talk to someone on phone or at store.

I purchased a Panasonic TV from the store on 8/10/11 for $2542.13. The salesperson ran my Amex card through twice and so I was charged twice on my credit card. The store manager, Erick, and Bodin ** would do nothing to fix the situation. I had to go into the store twice to try and resolve it. The second time I went in, I spoke with Erick (the manager) who was extremely rude and disrespectful to me. He said he could do nothing about the problem. Because of the horrible service, I returned the Panasonic TV.

I still have a $2500.00 charge on my Amex for a TV I didn't purchase, and now I must file a dispute with Amex and try to handle it myself. I could not be more unhappy with the treatment I received at Best Buy and will NEVER shop there again. Others should be warned of what can happen to them if they shop there. Now, I am stuck with no TV and a $2500.00 charge to try and resolve. Help!

Before I bought my blueray player I asked if anything happened and it started to skip,show signs of problems I can bring it back for a refund I wanted to make sure because I already a year previous had to bring back a blueray player of another brand for skipping and pausing the guy from tvs said yes. Well it started to jump the images up and down and go green and red and black out. They wouldnt return the player and give me my money back they said with samsung players they cannot refund. They never said that when I bought it and said the exact opposite! This is not the first time I have had problems with electrinics I have bought.

I have bought 2 computers from them both having to be sent back to get fixed and the second one was sent but not fixed when returned. Also the geek squad was suppost to get a virus off my computer for me recently which I payed for with a warrenty and it took them 4 times of me taking it back for them to fix it. I live 2 hours away thats a lot of gas money. Do the math on that back and forth 2 hours there and back. Also I cannot believe the customer service with best buy it is by far one of the worst places to have to deal with a problem. They are rude and dont seem to know how to do their job or care to do it even. I made a complaint with the BBB and want my money back for the Bluray player and then I will never even look in the same direction as a Best buy store again and advise everyone to stay clear of that place.

p.s. oh I almost forgot I had bought a $1000 television from them that they put in the backseat of my car which was fine but did it so fast and were in such a hurry didnt even give me the chance to get the blanket from my trunk so it wouldnt rip my seat in the back of my jaguar well it did rip and i decided in the end to not persue the cost of repair which i regret now. They dont care about you it would have taken me 2 seconds to get the blanket but no he just shoved it in there ripping my leather seat thanks alot

This deals with Best Buy's return policy which only allows us to 45 days to return defective merchandise. I bought a camera battery charger and did not test it until after the return period, per the receipt had expired. While the item is warranted for a year; Best Buy will not take it back and deal with the manufacturer after the stated short period. I've learned not to purchase from Best Buy or to test and use it immediately. I'll use Best Buy as a last resort even if the price is higher elsewhere.

I bought a brand new laptop with extra services and I was told that the return policy was 14-days for a full refund. I got home and felt the laptop was too big, so when I went to return the laptop within the 14-day return policy, they let me return everything except the services and they told me that because the services were already rendered.

Then what does "full refund" mean and if the services were not returnable, don't they feel that it is necessary to know about that policy upfront instead of simply trying to cover it up with fine print that is on the back of the receipt. It's not like I got to read the back of the receipt before I made a purchase and before I decided on purchasing the services.

You don't keep your word! I went in to get help replacing the screen on my Garmin. I was told they could send it in for repair then after working on the computer I was told if I had all the cords etc they would exchange it. I went all the way home and packed the box and returned.I was then told they could not help me! I spoke to several managers and in the end they would sell me a new one and could not help me get it repaired. I told them I never expected anything for free I only needed to get it repaired and was ready to pay for it. In my bussiness we keep our word no matter the cost.

I have spent thousands of dollars with you however I will never spend another dime with you because the way I was treated. I told the Manager that and he said sorry about that. My issue is simply you don't keep your promise and would not even help me get it repaired. So much for the helpfull Geek Squad! Next time you tell someone you will something keep your word. I would have been happy if the Manager would have at least help me get it repaired for a charge.

I purchased a Zagg iPad2 screen protector from Best Buy. After installing it on my iPad, I noticed a line down the side of the screen. I had installed the product as specified in the installation manual. I decided to remove the screen protector from my iPad. On closer examination, I found it was a defect in the material and decided that I should bring it back to get another one. This first return went fine. I did an exchange and installed the new screen protector which also had a similar issue. So back to Best Buy I went, this time I wanted to get a refund or store credit because it was obvious that this product, although costly for what it was, was not going to work. The customer service associate was not able to help me since she said this item is not returnable. The manager said that he would make an exception and allow me to exchange it.

Not very happy with this option, I still was willing to give it one more try so I went to get the new item to exchange. It turned out they had no more in stock so I was told I needed to drive to another store to make the exchange. Already not wanting to replace this product, I asked to speak to the manager again. I told him I was not going to drive to another store to make an exchange for a product that I don't want. He stated that I need to do the exchange and spend another $5 to get it professionally installed. I said that I was not going to do that.

I just want to return the item and store credit would be fine. He stated that if I continued to argue with him that he would not even let me exchange the item. So I asked if there was any other solution. I said that this item wasn't listed on the items that are not exchangeable which was posted next to the service desk as I read him the "non returnable" items. He said that this item is indeed not returnable because it is not in it's original condition and no there is not other solution.

I asked if he wanted a happy customer or if he wanted me to walk out and he said to walk. As I was walking toward the door a customer in line stopped me and said that he had heard the discussion, he showed me his phone and said by the way this is their professional installation of a screen protector. I looked at the screen and saw bubbles all over. My install was so much better. So now I'm stuck with a defective $30 screen protector unless I drive to another Best Buy and pay them another $5 to install it and make it look worse then what I already had.

I bought a Vizeo TV at the salesman's recommendation and discovered at home that you had to go through the menu every time to put it on sleep mode. I returned it and got another one that had a sleep mode on the timer. I was away for two months and when I put it on the picture was like a kaleidoscope. I called my provider and they assured me it was the TV. I spoke with Mollie on the phone and she said I could have it repaired but it was junk and I was willing from the beginning to get a brand name. I brought the YV and the TV components back and she refused to take it back at all since the small stand was not there.

When I got the TV, I took it home unboxed and w/o the stand as I bought a wall mount. She gave me such a difficult time I threatened to take it to the door and throw it on the ground and tell people outside about their policies that are not consumer oriented. Finally she knew I meant business and would have it removed from my charge card so she deducted $80.00 from the price and took it back, I know from personal experience that making it difficult for a customer is poor business. I have spent thousands of dollars at Best Buy but will never buy from then again. There are too many places that want my money and would bend for a good customer. One happy customer tells a lot of people but one unhappy customer will tell everyone. I do not like their policies or pressured add ons.

On 10/05/10, I purchased an HP Solutions Plus computer and paid an additional amount to have the sales agent install some of my programs and remove all trials and other unnecessary programs. The total price was $1,038.07. I immediately had problems connecting to the internet and to my printer. The computer produced a persistent intermittent Shut Down' message and then it automatically shuts down. Complaints were made to Cisco because I thought the wireless connection was defective. They advised purchasing an upgraded modem which I did and which offered no help. Discussions ensued with Best Buy's Geeks and after several trials during the next 2 or 3 weeks, it was determined by them that the hard drive was defective.

Right after such disclosure, on 11/11, I sought to return the computer to Best Buy and have it replaced by them. The store manager advised that the two week time after its purchase to return the computer had expired and refused to accept it advising that he was willing only to send it to HP for repair provided that I sign a document he offered which provided among its conditions that it was subject to conditions in a Service Order Disclaimer form which was unattached, acknowledge that the computer may have been damaged prior to that date provided that they would have no responsibility for any damage caused by them and limited their responsibility to the $29.99 paid to them for their services.

I refused to sign such an outrageous document as a condition for leaving it with them and they refused to even acknowledge the fact of its return. They threatened instead that it would be treated as abandoned property. The manager ignored my protest that it took some time for the Geeks to diagnose the problem to be a defective hard drive and it was returned as soon as that was discovered. The return was not made because of a change of heart. It was made because what they sold me was defective.

I tried to return an item the woman would not allow me to talk to the manager nor would she give me the number for the district office. I have obviously been ill and could not get to the store that is about 10 miles away. The one nearer me would not even wait on me.

I brought back the item I had paid cash for me also had the receipt. The woman would only give me a store credit. I paid cash and I wanted cash back. When I walked out of the store I took the item but she kept the receipt. After I had called the store (they would not allow me to talk to a manager) I took the item back in and Marissa tried to give me $11.00 dollars less than I had paid for the plug I as taking back. She was obviously trying to short me. I refused to take the amount she wanted to give. She said all they could give me was a gift card.

Rather than having nothing for the item I took it but I don't ever want to do business with them again. They are always rude and unethical they had earlier fixed my computer with absolute no guarantee. The computer fried. I told them if the machine was not worth fixing not to do it. Apparently the $300.00 dollars was more important than being honest. I have the district managers name and number it is Roy **.

Here is how a customer is treated by the store manager Kyle and the Geek Squad (Deputy of Counter Intelligence) Jamie: Today I purchased an open box point and shot camcorder (that we tested for about 30sec in store) while at the register the sales associate explains that if there is any issue with it to bring it back for repair or replacement (all is good so far), once at home I start recording and no more than a minute and a half into it the cam froze up and displayed some weird lines on the monitor, after a few minutes of attempting to unfreeze it and trying to power it off, it became clear there is no use.

I go back to the store, found the same associate who sold me the cam, he looked at it and since it was still in the same (frozen state as 10minutes earlier) he wasn't able to do anything else than pull the battery out and try again. At this point, it seemed to work fine, but obviously there is some sort of an issue with it. I ask for suggestion, he tells me that I can either return it, get it repaired or get a replacement, since I am leaving for a 2 week vacation the next day. I have no time to wait for a fix and ask for a replacement, sales rep finds one unit in stock and said, he just needs to talk with the manager for a second.

After he comes back, the conversation changes and I am told that they will no longer honor their replacement assurance and I should purchase a new one at a 10% discount or just return the one I have already bought. At this point, I feel there is something wrong with this situation and demand to speak with the sales manager, (Kyle) confused about the situation wants to speak with the Geek Squad manager (Jamie) about it.

Now this is purely on a principle but when a salesperson says something they (the whole store) need to stand by it, and the sales person said I can have it replaced if it doesn't work, and in this situation the two Managers make a mockery of customer service.

I purchased a Kindle with an extended warranty from Best Buy on 10/2/10. I began having problems with the Kindle freezing. On 11/8/10, only 7 days after the manufacturer's warranty, I contacted Best Buy about exchanging the Kindle. The manager told me if he didn't have any for exchange, he would refund it back to my credit card. When I got to the store, they didn't have any. We called Best Buy corporate office and we were informed they were no longer going to carry the Kindle. The manager then absolutely refused to refund the purchase back to my credit card. They would only give me a Best Buy gift card. So now I don't have a Kindle, instead I have a stupid $200 gift card and no way to use it to buy a new Kindle. I did contact Amazon and they told me I would have to deal with Best Buy. I'll laugh when Best Buy's poor customer service makes them the next Circuit City.

I have a black tie extended warranty through Best Buy. My PlayStation 3 was freezing on me and sounded as if it was going to explode when I played DVDs. I dropped it off, Best Buy said they would have to send it off and I would be receiving a new one in three days. I went down to the store to check to see if it was in, of course it was not. Customer service in store at Best Buy then told me it would be another 1-2 days. I then came back the 15th of September 2010, which would be in the 1-2 days later.

Of course when I get there, I spoke with someone at geek squad who told me it was not there. I asked to speak with a manager. I was upset that the PlayStation 3 was still not there and they kept telling me 1-2 days. The manager, Carrie, then explained to me that it was going to be longer, I would have to wait and come back. I was pretty upset so I grabbed the paper out of his hand to leave and come back in 1-2 days. The manager Carrie proceeded to ask me why I ** the paper out of his hand.

He just kept saying, "Hey why did you ** that don't be so rude". I turned to look at him, I felt as if he was going to hit me. I felt as if he was egging on a fight. I couldn't believe this was happening. The manager Carrie kept repeating it then he said, "You're kicked out of this store, don't ever come back here," he shouted, which made a scene I never did and he followed me out.

I then came home and called 1-888-BestBuy. The woman who took the call (I can not remember her name; they always say it so fast) called the Best Buy location and asked the guy if I was really banned from the store, which she couldn't believe that it happened. While waiting on hold for five minutes, she came back and said sorry you are banned from that store they can deliver the PlayStation 3 to me and I told her I would just have my wife go and pick it up. She stated there was nothing more they could do.

Why should I be banned when I kept my cool, never shouted, just grabbed my paper to walk out? I just don't see how that is fair and my complaint with them can go no further.

I just bought a camera on 8/1/2010. I went on a trip and just came back; the camera had a defect. I took it to the store to see if they could change it for me. They tell me they will send it to repair and that I had to wait three weeks for it to be repaired. I think other stores have better service and would have exchanged this camera for me since it is a camera defect, not mine. Thank you.

I bought a car stereo, and found it cheaper somewhere else. I went to return it. It was never opened, still in all original packing. They would not take it back, even though I had a receipt. It's because they have a 30-day return policy. It had only been 35 days. But I still feel the policy is way too restrictive and nowhere do they advertise their return policy. It's in very small letters on the back of the receipt. I have decided I will go in their store and use my price comparison app on my iPhone. And when I see some of their customers, I will "help" them find it much cheaper on-line. I plan on costing them $10,000 in sales.

On 01/28/2010, I purchased from Best Buy a brand new Sony Cyber Shot camera. After using it the first time, I got an error message. I continued to try and use the camera, but it would not load the photos. Finally on 06/14/10, I took it in to Best Buy. I wanted a refund or store credit so that I could purchase another camera. They refused, saying that it was still under warranty, so they would send it to Sony for repair. They told me that the camera had a broken memory card reader.

This means that they sold me a brand new camera with a broken memory reader. When I received the camera back from "repair", the camera would not turn on. I charged the battery and still it would not turn on. When I took it back to Best Buy, they told me that it was a faulty battery and that the best they could do was to give me a used floor model battery, otherwise, I would have to pay for a new one.

I bought a Garmin GPS unit when I got home I discovered that the screen was broken so I brought back to the store to replace but the manager on duty "Lord F" that is the actual name on his name tag told me that they could not accept the return as they could not verify that I bought it is that condition. He told me that I would have to deal with Garmin to resolve the problem the rudeness and attitude displayed by him lived up the name on his ID tag I fell that he could have done the right thing and exchanged the unit but his poor customer relation skills provented him for any actual help.

Needless to say, I won't be coming back to Best Buy to shop again. Simply put, their return policy is nothing more than poor customer service in a time where many dealers are bending over backwards to please their patrons. I hope it was worth losing a customer over. Their lack of assistance in this matter is the second such incident I have experienced with them-I should have learned my lesson the first time. I have now. Time and money to either ship the product to an authorized service center or travel to deliver it in person.

On June 4, 2010, I purchased an "Invisible Shield by Zagg" (UPC: 843404055791) Best Buy SKU: 9952932) (cost $29.99 plus tax) for my new HTC Evo from Best Buy. I was told that if I didn't like it that I could return it. Well I got it home and put it on my phone. All seemed well. A few hours later, the corners started peeling off, and would not stick to the surface of the phone. I peeled it off, and put it back in the box to return.

While in La Mesa on June 6, I attempted to return this item to the local Best Buy. The customer service rep didn't know if she was allowed to return it or not, so I was told to wait while she spoke with the store manager. She comes back 25 minutes later, and tells me that it is a consumable item, and therefore not returnable. I informed her I bought it merely 2 days earlier, and that it is defective, and asked to speak to the store manager. The store manager, Tim, took his sweet time to come talk to me. He advised me that he would not allow me to return the item, since I did not pay Best Buy to install it for me, and instead installed it myself.

I then asked to exchange it, since it is defective. I emphasized the fact that I was NEVER told this was a consumable item, nor that I would not be allowed to return it. He again denied my request, saying I don't care, I am not going to allow you to return it, and told me to call 1-888-BESTBUY. I called, and they were closed. Normally, I would not take the time to make this complaint, but he had the worst attitude of ANYONE in customer service that I have ever encountered. I am extremely UPSET about this matter, and will tomorrow call my credit card to dispute the charge. I will NEVER do business with this Best Buy again! If an item is unreturnable, it should be marked as such on my receipt!

I tried to return a product under $100, unopened, and because I was 2 weeks over their 30 day policy Best Buy would not allow me to return the item. They would not even give me a merchandise card! I have an item I don't need. (unopened and could have been re sold). I don't want to shop at BEST BUY ever again!

Best Buy's return policy states an open software item may be exchanged for the same item only. Best Buy is combative and resistant when it comes to making corrections based on their employees original representations and warranties. I expect that I will be out $130 regarding their mistake and unwillingness to provide the correct product originally requested.

I ordered a Canon digital camera offline on bestbuy.com. When I received the product in the mail, it was not damaged, but I was not satisfied with my camera. It looked a lot smaller than it did online, and I didn't feel as though the money I spent on the camera was worth what I got from the product. So I take the camera back to the store in White Marsh, Maryland to return my item.

When I returned it, nowhere on the receipt did it say that I would be charged a 15% restocking fee. On top of the restocking fee I had to pay, I also was expected to pay the full shipping costs as well. I contacted the store manager, and they informed me that this is their policy and they can't do anything to change it. Needless to say, I won't be shopping at any Best Buy ever again. They have lost my service.

I wanted to order a Netgear Powerline Ethernet Adapter Kit with Ethernet Switch XAVB1004 for my mother-in-law's birthday. I wanted to pick it up at the store, but the closest store that had it in stock was about an hour away from where I live. Luckily, I have a friend that lives close to that store that had it in stock and she was coming to see me over the weekend. I called Best Buy and asked if I ordered the product, could my friend pick it up. They said no. Whoever places the order must be the one to pick it up. Fine. I called my friend, sent her the link to the item on the website and asked her to order it, pick it up and bring it to me. She did this.

She brought it to me on Saturday in a bag with the receipt. I thanked her and put it away. The next day, after she had left to go back home, I opened the bag to wrap the adapter for my mother-in-law's birthday and noticed that it was not the correct item. I checked the receipt and the Internet confirmation and even though the correct item was ordered, the staff at Best Buy was too incompetent to match a part number on a paper to a part number on a box. I ordered XAVB1004 and they gave me XAVB2001. Completely different numbers!

On Monday, I called Best Buy at the 1-888-Best-Buy number and explained this entire situation to the representative. The representative got a sales associate from the store that the item was picked up on the line (3-way) so we could discuss. I explained I wanted the correct item overnighted to me. He said this could not be done because I would have $300 worth of merchandise while only being charged $150. I offered to return the incorrect item to a different store, have them confirm the return so they could overnight me the correct item.

They refused to do that as well. He said that the item needed to be exchanged at their store for the correct item and that there was no other way around it. I told him that we would go ahead and exchange it next Saturday at the store and never step foot in any Best Buy ever again! I thanked him for his help (or lack there of) and hung up. I feel as though since this was all their fault and we jumped through hoop after hoop just to get the item that the least they could do was to offer to send it to me. But customer service has been forgotten about at many establishments recently which ultimately is unfair to the consumers. I wish something would change.

Although everything we had done ensured that we would have my mother-in-law's gift in time for her birthday, Best Buy decided they were going to sabotage us and create a week lag. So even though her birthday is tomorrow, it will be another week before she gets her gift. Thanks, Best Buy!

On 2/24/2010 at 9:05PM, I have purchased a Cordless Desktop MX5500 Revolution, top of the line, keyboard & mouse set for $169.99 plus sales tax at Best Buy store # 599 located at: 8923 Bay Parkway, Brooklyn, NY 11224. It was a 25th birthday gift for my wife. When she opened the box the next day, it was a whole bunch of different items, none of which contained the items I purchased. We brought this back to the store the following day at 1:00 PM, in less then 24 hours. While waiting in line to exchange the product, a person in front of us has returned 2 products back to Best Buy. The store employee did not even look at the boxes that were returned back to them. I asked them why they are taking the item back without inspecting them. The employee said that the box looks okay, then I presented my situation. At first, she told me to get another set and called the manager.

As soon as we came back to the counter with the replacement item we were met by the Geek Squad employees. As soon as we approached the counter one of the guys said that they cannot take it back, and we should contact the manufacturer of the product. I made a phone call to Logitech right there in the store. The person on the other end listened to what I had to say, and going over the items in that box, suggested that the mix up happened at the store, since none of the items in that box belonged to that set. It looked like someone shoved old used display products in that box. We waited for 20 minutes for the store manager, Alexander, who refused to provide his last name, to arrive.

After explaining to him what had happened, he advised us that there is nothing that he can do for us, and said that this is a Small Claim, and nicely asked us to leave the store. At that time I felt like breaking that old keyboard over his head. It was a 25th Birthday Gift for my wife, and here I felt so bad and low, it was not even a matter of $185.00 money loss. I came outside, and called Best Buy Customer Relations. They said that this situation can only be resolved by the store manager. My wife went inside the store to talk to him again. After the phone conversation with Best Buy, I have decided to call my bank to dispute the charge. The charge was not even processed at that time and was still in authorization process, so they advised me to call them back next business day.

While my wife was inside the store talking to manager Alexander, he asked her to leave a phone number and he will call her back with his decision within a couple of days. We left the store feeling bad. I have lost $185.08. It was the worst birthday gift ever I could give to my wife, but the Best Buy will lose more than that on the long run. There must be someone in the corporate office that can understand what their employees are doing to their reputation. This is very unfair that Best Buy Corporation will allow their store manager, Alexander, treat their customers like that. I wonder if top Management at Best Buy will agree with his decision at that time. How about the good old Business Law: Customer is always right! And if Best Buy thinks otherwise, shame on them! They will not last too long by doing business like this.

I purchased a Belkin N+ Wireless Router Model Number F5D8235-4 V2 from Best Buy (Store 1189, Arizona) on Feb 06, 2010 with a credit card. I went back to the same store on Feb 26, 2010 few minutes after 10:00 AM to return the product with original box, cables, power adapter, etc. The associate (Jason, a white male) did not accept the return and gave me the strangest explanation that I have ever heard in my life. He said the product's part number did not show up in the store computer and therefore I must have purchased this from another store or a different chain. He gave me examples of Target and Wal-Mart. He mentioned that as such, I could not return it to their store.

I requested the associate to make an effort to investigate this using the sales record on the store computer, my receipt (which he claimed is indeed a valid receipt), and even the security camera to verify my purchase. He did look into the sales record, but kept on saying that the product did not come from the same store. In fact, when I mentioned about the security camera, he said, all we will see that you are walking out with a box. At this point, the associate started behaving rudely, made feel humiliated and he was treating as if I am a fraud. He just shut me off by saying, is there anything else I can do? Having no idea what to do, I left the store with the product.

I then called the Best Buy's Consumer Relations department to file a complaint. I was told that the product's part number is actually on the Best Buy database (that means it is a Best Buy product), it's just not in the database of that particular store. I was told to try returning the product to another store (although she did not mention which store), and that she could not force that store to accept this return. The sales associate (Jason) could have patiently taken the same steps as the person in the Consumer Relations department. Instead, I felt utterly humiliated and treated like a fraud in front of other customers in the vicinity. Especially when the receipt clearly shows that I indeed purchased the product. I demand an investigation into this matter and a formal apology. The Consumer Relations did not offer a solid suggestion on returning this product. Why do I have go to another store with the risk of getting humiliated again?

I got a gift for my birthday and tried to return back to BestBuy without a receipt for a store credit. The agent took his time like he was doing something to go to his manager Yasenia. Agent came back and tell me if I had a phone number for the person who gave me the gift. I went to my car got my phone and provided her with 3 phones number. None of the numbers work and she said there was nothing she can do for me. That if it was a small item, she will help me but this item was over 200 USD. Too much money to refund for store credit without a receipt. Not only she can not help me but is just the rude, negative and demeaning way of communicating with their customer.

I later went to the store in at 107 avenue in Miami and walked up to return desk. The agent very professional asked me for the phone number of the person who gave me the gift and pull up the receipt and gave the credit with no issue. She actually printed a copy of the receipt and gave to me. Back at the location in Hialeah, two other customer waiting in line had similar issue, they were all supporting my problem. I had tried to stay away from that store and BestBuy in general. I always tell my friends not to buy me any items from them because everything is a problem with them from returning to extended warranties no covering with problems rise up with your items.

I bought an x-box for my kids on a Saturday night. I hooked it up as per directions. An error message stated that the disc could not be read. I went to Mexico with my family Sunday morning for 1 week. When I got back, I went to return it to Best Buy. They told me they could not exchange it because it had been tampered with. So help me God, nobody came in contact with this device when I was away. The house was empty. I looked at the box and did not see what they were talking about. The people at these stores are very unprofessional. I buy thousands of dollars worth of merchandise each year. I will never step foot in a Best Buy store ever again.

On December 31st, 2008 I bought a DVD/VCR recorder which was marked down. I wanted to open the box, as it had apparently been opened before, but was denied the privilege. I bought it anyway on the assurances of the salesman that it was a floor model and 'worked just fine.' I brought the unit home and put it on the bottom shelf of my entertainment center to keep it as a backup for my older DVD/VCR recorder, in case anything happened to it. On Sunday, January 17th, 2010, the old recorder finally wore out and I set the newer one up-- only to find the DVD tray would not open! So I called Best Buy Lancaster, explained the situation to the person who answered, and was referred to a manager. He said nothing could be done; the manufacturer's warranty was only for 90 days, with a one-year limited warranty. It seems this unit was a floor model, and had been re-packaged and simply put out for sale with nobody having tested it for function.

I am out $189 plus Ohio tax for the unit. I called the manufacturer of the unit and they offered to replace it for a nominal fee ($105) if I would send the old one in. I sent it yesterday as I trust the brand name. I believe Best Buy knew that particular unit did not work, so I closed my account and I will never darken their door again! I strongly advise others not to shop there either.

I have a complaint with regards to the Customer (certainly not) Service Department in a store I visited this afternoon in Alberta, Canada. After visiting the Best Buy Store located in South Common, Edmonton, Alberta, I can say with great disappointment, I will not be returning. I arrived at the store to return 2 DVD's that were purchased for me as a Christmas gift from my fiancee's parents. They live in Mesa Arizona and made the purchase specifically at Best Buy, assuming the product could be returned to a Best Buy store in Canada.

I came to the store with original receipt in hand and was informed by a dark skinned gentleman he could not do a return, as they were American products. I asked if it would be possible for an exchange since the items scanned into the system and I was once again met with a "can't do attitude". Another employee came up and asked why an exchange wouldn't be possible as the DVDs say on the back "for sale in USA and Canada only". He then requested I phone some Best Buy 1-800 number for more information. When I asked if he could call, as I wasn't sure why I had to after driving for 20 minutes to get to the store, he shrugged. I then requested to speak with someone else. He walked around aimlessly and approximately 5-10 minutes later, another employee named Terrence arrived to help.

Terrance was very polite and asked what the issue was. The dark skinned fellow responded incorrectly saying I want a refund for the products "I" purchased in the USA and he had told me to call the 1-800 number (as a side not once again, I did not purchase them, they were gifts and I wasn't expecting a cash refund only an exchange). Terrance then requested the employee, himself, to call the number, which is the same thing I had asked him to do moments earlier. The other employee then left to use a phone out of earshot and Terrence left. I walked over to the other employee that was now on the phone speaking to someone. He then abruptly handed the phone to me. I said hello and an extremely rude individual responded saying, "who is this" I gave my name and was told her name was Courtney. After about a 30 second conversation filled with the words "can't and won't", I hung up the phone feeling more aggravated than ever. I then left the store and have no plans to shop there again until I get an answer I am satisfied with or an exchange for the products purchased!

I have worked in the customer service industry before, so I am extremely empathetic to the stresses these employees are under. However, this experience was truly an all time worst in my books. Even if my original request couldn't be facilitated, there is no reason for any customer to leave as angry as I left. There weren't even any attempts made for alternated resolutions. I think at the very least, something could have been done with the receipt that would have allowed me to return the product in an American store at a later date than stipulated, as I will be in the Phoenix area again in mid February. I still cannot fathom why an exchange could not have been made but I am flabbergasted at the fact that nothing was done, so even remotely deal with my request.

On October 22nd of 2009, I returned some Movies and CDs to this store. When I entered the store, the person at the door only gave me one tag (even though I had several items to return). When I got to the return counter, the person making the returns was concerned about that. She called the person that gave me the tag and after discussing that for a couple of minutes everything was fine and she made the returns of all items, EXCEPT 1. This last item I didn't have the receipt for, so she didn't want to make the return of it neither give it back to me. So, I went home, got the receipt and returned to the store.

When I showed her the receipt, they refused to process the return or either give me back the item. So I left the store. Weeks later I found they even VOIDED the returns of the other items the have done. I have spent a lot of time chasing the store manager by phone or stoping at the store, until just today (December 20, 2009) I was able to find her at the store and she told me they couldn't do anything and that the returns would stayed voided because at the time of the return only one item has been tagged. This is despite and after she has confirmed that they verified their security tapes, and done inventory and confirmed that there was no evidence of me doing anything wrong.

I am disabled and use access a ride. I made a purchase of a computer software game and a one month zune pass gift card. Upon getting it home, i was told by microsoft that it could not be actovated because the store did not activate it. I called the store and was told they won't exchange it or activate it because it already was.

i cancelled a transaction and they refused to provide me with any proof the transaction was cancelled.

I bought over $1,000 of merchandise on the Friday after Thanksgiving. One of the items was an inexpensive Epson printer $24.99. When I got home I opened the printer and discovered that there was no ink inside. Naturally, I returned to the store and told them. I was instructed to get another printer and to make an exchange. I selected a more expensive printer $59.99, knowing I would need to make up the difference in cash. At the exchange desk they opened the box and found that the seriel number on the printer did not match the number on the box.

Upon further investigation they found that the printer inside was a different model altogether than it was supposed to be. The box looked sealed to me when I bought it, however, tape is easay to come by, especially for stores like Best Buy. I informed them that I had no idea why the printer inside was differnet. As I had done nothing more than open the box. I was told they could not make any exchange as they hadn't even sold that model for over a year.

I was told that I could make a complaint to Epson, but, that they were not going to help me any further. I explained that as I had spent over $1,000 that day, that it was unlikely that I would try to scam them out of $24.99 or less as there was a printer in the box. and that it would not make any sense for me to bother wasting my time on something involving so little cash.

Getting nothing but a lot of nasty attitude from the clerk, I asked to speak to the manager. She was rude, arrogant and discourteous from the moment she came to the counter. She too suggested that my claim was erroneous, hinting subtly at the idea that I was a cheater and a dishonest person. Whoa! You do not tell a customer that they are attempting to pull a fast one. She represents a multi-million dollar corporation.

I told her I would not accept her cynisym and that I demanded satisfaction. I asker for her supervisors name and she refused to give me anyones name. She suggested that I call the corporate number. Good luck with that. I told her that she was being unreasonable and short sited and that her behavior did not represent proffesionism or good customer service. She said I needed to calm down and to leave. I told her I had recieved no satisfaction and therefore was not yet ready to leave.

We returned a Playstation 3 that was purchased for our son's birthday. We found a better deal at Wal Mart for more memory and a free game. I called Best Buy and explained the situation to them and asked if they would match what Wal Mart offered. They said they would if it was the same item, however the deal from Wal Mart was for more memory and a free game.

The associate I spoke with said to go ahead and bring it back and they would credit the debit card for the full purchase price and that it would take up to 24 hours to be credited. After the 24 hours the money was still not on the card. I called the store we originally purchased it at and I also called the customer service number and was told it would take up to 3 to 5 business days and that there was nothing more they would do. They said that I would have to call my bank but this was a debit card for my husband's unemployment check so now we were told we would have to deal with the government.

We were lied to by Best Buy and their associates. My husband and I are both unemployed and saved for quite awhile to be able to afford the Playstation 3 for our son's birthday. Since we were lied to and deceived by Best Buy we were left with $1.16 for the week. It is impossible to feed 3 kids and pay bills on that. If we had been told the truth we could have done things differently.

We then took back into Best Buy and once again they refused to refund us our money or replace it. Instead they are attempting to put in a third hard drive. The computer is clearly a lemon but Best Buy refuses to give us our money back or replace it. I find this unacceptable, unethical and HORRIBLE costumer service. I later learned that a family member of mine had the SAME exact experience with a Toshiba from Best Buy. They replaced his hard drive 3 times. When it died a fourth time, it was past the year warranty and they then refused to help him. I will NEVER shop at Best Buy again!!

I purchased a DTV converter (8888527) on 10/24/09 for $56.04 at store #1184. I realized the item was overpriced so I kept it unopened and retained the receipt. After going online and ordering a different brand of the same item (neither the Best Buy item or internet item were brand name) I went back to the store to receive a refund or credit since the new item was $16.04 cheaper.

First, the customer service rep returned the item and only issued a $16.04 credit. It was explained that the government DTV coupon could not be returned since they already sent it in to be credited. They then canceled this transaction and retained the return receipt. I spoke to Sherry, Operations Sr., who attempted to go online to price-match the item and then said that she could not because it was a different brand.

Later, I spoke with Michael, Manager, who said they could not price-match online and told me to go to the DTV government website and my $40.00 government coupon would be replaced through the website. I pointed out that the refund policy on the back of my receipt did not state a refund exception to items purchased with the $40.00 DTV Coupon and it also clearly stated "Refunds will be in the same form as original purchase."

Michael stated he could not honor this policy and again directed to me the government website to reissue the coupon. Upon going to the government website, I discovered coupon were no longer being issued. I feel the business practice is not only deceitful, but Best Buy has failed to honor their refund policy or even price-match the same or an equivalent item in an attempt to resolve this issue.

The store's refusal to honor their return policy caused economic damage in the form of fuel wasted by driving to the store although nothing was resolved and arguing with customer service also caused me to be late for work. My disabled mother first attempted to resolve the issue with the store and having to argue with Sherry caused exhaustion and stress which impacts her already fragile health.

I purchased some gifts for my mother online at Best Buy and chose the option of in-store pickup to save on shipping costs. I used my visa card and some old gift cards that I had to make the purchases. My mother realized that she didn't need two of the items that I gave her and returned them to the store about 3 weeks later. I gave her my receipt so she'd get the money or store credit back for the full price. Instead of giving her back something for her return, they credited MY visa card back and the two gift cards that I used for the purchase!! First of all, I don't even own the gift cards anymore so over $100 dollars was just floating away in some garbage dump -I mean really who holds on to zero balance gift cards!! Had I not called and requested a new gift card be sent out, that money would be lost to me.

Second, and most importantly, how terrible of a policy that the recipient of the gift gets NOTHING back for their return. It should not matter who made the purchase or how they made the purchase -to that person it is a gift that they don't want and they should get something back for that. What if you didn't want the purchaser to know that you made a return? How embarrassing it is to have to let them see it on their statement and then they feel an obligation to send you back the money or something else for that return since you obviously got NOTHING back. Customer service just told me over and over again that is their policy and after a lot of arguing I got them to return the gift card balance and ship it to her instead of me but the credit to my visa they could do nothing about. I will never purchase any gift for anyone from Best Buy EVER AGAIN. You never know if the person will end up keeping it and if I have to make every purchase of a gift in cash in hopes that should they choose to return it they may receive some cash back for it than it is just obsurd! Totally ridiculous policy for such a big retailer!

As I reviewed my receipts, I found out that during my exchange purchase on 08/09/09, only the Samsung 46" 1080 LED HDTV was credited but not the Blue-Ray player.

On 08/09/09, I had dropped at the Best Buy customer center (check-out/check-in) 2 items (TV+Blue-Ray Player) but my receipt of EXCHANGE only reflects TV being credited.
I rushed back to the store and requested assistance on this regard.

I attempted 2 representatives with all my receipts in hand as Proofs.

First person I approached, walked here and there, became out of sight for about an hour and came to me and told me that it was my mistake on this claim. In his view the inventory of the Samsung Blue-Ray of Best Buy is exact and the store is not mistaken in this regard. It was a first and frustrating summery he put forth.

In a great disappointment, I approached second representative and requested her humbly that I, my wife and my 5 year old baby came together to the store on 08/09/09 around 03:45PM with 2 boxes. One of TV and One of Blue-Ray. We handed them over to the Customer care (check in/out) guys. I also told her that instead of helping us crediting the items right at the spot with care and count, one of the persons asked us to follow him to the other corner (home theater) of the store and ramped us through 30s of TVs suggesting to buy this and that on exchange. I also told HER that we were so tired and took decision to buy one when I got exhausted with plenty of description he explained. I told HER that we were suggested to buy extra items such as surge but he didn't mention a word about Blue-Ray player exchange which is curious to me now whereas in every purchase of TV, the REPS are excited to mention about Blue-Ray or DVD players. I explained everything to the second Representative much respectfully expecting her genuine help in this regard.

After hearing this detail the lady said she gonna write an email with details to the manager (or similar responsible person) to help on this issue.
I requested the REP to please review the SECURITY CAMERAS of the day (08/09/09) around 3:45PM+ and I will be present to assist them find how Me, My Wife and My Baby Looked, what items we brought in the store.
The REP suggested me that she would take care of it and would call me ASAP to help resolve this issue.

I was convinced and came home.

Now a month is over and I'm not being advised any progress in this issue.
When I went to the store to claim this, I had to waste about 2 hrs getting just an assurance that they would look into it. And now what I'm supposed to do in this issue? Wait more or get resolved instantly.
I also wrote couple of complaint message via Best Buy Contact website, and no response at all.
I mentioned to review the Security Camara that must reflect the event and could provide the specific proof of my presence and the items being returned in a generous manner. But no help in this regards too.

I want my CREDITS AND REWARDS what I DESERVE. NOT A SUCH IGNORANCE AS BEST BUY DEMONSTRATED IN MY CASE!

I went into best buy today to get a gps for my husband's birthday. He's a satellite technician and I thought it would be a great gift. I told the associate working the GPS i wanted and he got the unit out of the LOCKED display and carried it to the register for me to pay. It rang up as $129.99 at first, I asked the cashier to make sure that was right because the one i was wanting I thought was 249.99, someone went back to check and called back up saying that it was supposed to be 299.99. That was fine, as long as i was getting what I wanted. So i paid for the item and left the store. It wasn't even an hour later that I opened the box to check out the gps. It was then that i realized the box didn't even have a power adapter. I looked on the box to see what was supposed to be included and then i noticed I didn't even receive the right gps. It was a completely different model.

So furious, I went back to the store to get a refund. I paid $330 to them, I expect to get what I paid for. Shocked, the manager told me there was nothing he could do for me. Are you kidding? He acted like it wasn't their fault that i bought something that had the wrong item in it. Basically made it clear that he thought I took the real gps and put my "old" one in the box. I was livid. I asked for a number to reach the district manager, whom he conveniently forgot his name, he told me to call 888 bestbuy, which i did. Turns out that number can't be used to contact the district manager at all. He lied to me. After waiting over 10 min i finally spoke to an actual person, I told them what happened. All they did was contacted the store spoke to the same guy i did, came back on the line and told me there was nothing that can be done. Just like that, I'm supposed to be ok with the fact that i just got screwed out of 330, and there's nothing I can do. Doesn't seem right to me, and i'm not going to let it go.

She told me to contact manufactorer, so i called Magellan, spoke to a gentleman, told him the issue, i gave him the serial number of the unit that was actually in the box and guess what it came back as. The unit in the box was actually Best Buy's display unit. Thats right, it belongs to them. Now I am beyond ****** because now i know that an employee had to of taken mine out of the box and replaced it with a display beings that only employees would have access to that. I called the store back to relay the info i got from Magellan and the guy told me that there's nothing he can do. He states that there's no proof it was the store's' fault. Ok, so its my fault, right? Unbelievable, this place is a joke. I will NEVER give this corp another dollar, and I WILL get my money back, this isn't just going to go away. You can't rip off your customers, blame them for the mistake, and then treat them like their business isn't valueable. It's not a good way to operate-unless you don't want to operate at all. Best Buy has the WORST customer service I've ever experienced in my life.

APRIL 2009, I was purchasing a video camera for over $1,000.00 and the young lady pitched the DVD recorder. She explained that I could video anything and then go to my car and run off copies instead of going home to do it. It took me all of five months to learn how to use the video camera. It was soon after I made the purchase, I did a video. I did not understand the instructions, so I took the camera back to Best Buy.

Before I took the camera back, I remembered the extremely bad experiences that I had had with Best Buy years ago. I swore that I would never purchase anything from them again in this lifetime. Well, you see I forgot. Well, the wound was opened back up when the young man at Best Buy deliberately deleted my video. It was so obvious. God is good because I had anitcipated that this would happen. I had already downloaded the video to my computer. That was smart on my part.

I did not attempt to use the DVD recorder for at least a month after I bought it. I'm talking $200.00 or $300.00. First of all, I cannot use it in my car. I have to be indoors with electricity. I cannot edit with the DVD recorder. The videos are downloaded to my computer and I do not need a DVD recorder.

It was sold to me under false pretenses and is not collecting dust. I am 65 years and struggling on my social security. Everytime I look at the useless DVD recorder, it makes me sick in my stomach. Money gone down the drain because of false advertising. I admit, I was dumb as a rock. I should have never went to Best Buy. Never again.

In march of 2008 i bought a sony playstation 3 (ps3), componant cables, and a 2 year product replacement warranty. On August 27, 2009 i brought the ps3 to best buy in eden prairie, mn (where i bought the items) because it would no longer read discs, the lady told me it would be no problem to exchange and thats when my day of hell began.

As the lady started the return she informed me that the product had already been returned, since i was standing there with the product i told her that was impossible. She then informed me that the ps3 was exchanged for in store items 5 days after it was purchased, i continued to tell her that i did not return my ps3, after several minutes of looking at my ps3 and the computer she realized the serial number on the receipt matched my ps3 and that the one that was returned did not. She then assured me that it was not my fault and they just had to figure a way to return it since the computer thought it had already been returned, she asked me to walk around the store for a bit while they figured it out

after 45 mins the manager of the store aproached me and informed me that they would not be helping me, that the product had already been returned even though the serial numbers didn't match, she became rude and continued to say over and over that it wasn't best buys fault, even though they returned an item that didn't match the receipt.

I then called best buy customer service. they looked into it and decided 45 mins later that they would send me a gift card for 399 plus tax and 25 dollars for the bad service. They had me send my ps3 to them. it cost me 18 dollars, that was two weeks ago and i still haven't received anything from them.

i will never buy from best buy eden prairie, again! I was wondering if i should fill out a police report because someone forged my name to return something. i'm out 508.97, i have ps3 games and blue ray movies and no device in which to play them.

I purchased a 18.5 emachines Monitor and emachines computer system from Best Buy 9/3/2009. Because of work i waited until this labor day weekend sunday 9/6/2009 to setup along with my husband. When I proceeded to turn on the monitor it went on but it looked like a huge ink blot. I told my husband something is wrong, now not knowing about computers the both of us i thought a slight problem i was use to the the huge old monitors never had these new flat screens.

I go to Best Buy wait in line the first rep unpacks the Monitor and she says unfortunately it is personal damage we cannot take it back, now I proceed to tell her I did nothing to this monitor, never dropped it carefully unpacked it never touched it to where my husband and I would cause such a crack which did not see until the woman showed me who by now was i assume the supervisor, so she says it is yours, so I say to her so now i am stuck with a Monitor with a crack.

my husband is at home with the rest of the computer, waiting for my return and I am now forced to purchase another monitor, who they tell will not check. Take it home and check it. I go to the counter to check out. Now Best Buy offers me insurance/warranty. They would not help anyway because it is considered personal damage, and I know my husband and I did nothing to this monitor.

I buy the monitor and because I am fearful that if something goes wrong with the rest of hte computer system which was Emachines, I purchase the insurance like a dope. I am furious. I never had trouble before, but this policy is ridiculous and this insruance does not cover damage which may have happened in shipping to the store, by a store employee before it came to me.

I have not little children. I drove with great care not hurt the computer and monitor. I feel i should get compensated for the two purchases of two monitors. I should get some sort of refund. I feel like bringing everything back and the entire system and age a refund. This policy is unfair. I have already filed a complaint to the manufacturer Emachines, next I am filing a compalint to the Better Business Bureau.

I purchased a Yamaha a/v reciever there about a year and a half ago. The reciever recently broke but is covered under Yamaha's factory warranty. Yamaha instructed me to drop off the reciever there to be sent out for repair. After about two weeks I receive an e-mail from Best Buy that my receiver was approved for an exchange.

I went to the store to pick up my exchange however my original model is no longer available. I was told I would receieve a comparable model in its place. However once they saw my receipt they backed off because I had purchased my original reciever on clearance and would only give me a receiver that was valued at my purchase price which is NOT comparable to my original model.

I then asked for my old reciever back as I was disgusted and then decided I would take elsewhere to be sent out for repair. Best Buy said they didn't think they could do that because my original reciever might be scrapped. I then asked for a cash refund which they said they couldn't do either. They could only offer me a Best Buy gift card. I don't want to shop at this store so a gift card to me is worthless.

All I wanted was for my original receiver to be fixed under warranty and never asked for an exchange or anything else. I feel as though I've been mislead by Best Buys exchange policy and won't except a reciever that isn't comparable to my original receiver regardless of its sale price. Thank you for your time.

Best Buys is horrible and dishonest to deal with. I purchased a laptop for my daughter for college. Within a few days, it suddenly shut down, the internal laptop instructions told me to first call the company for tech help. I followed those instructions, and called, Tech support had me do a few things, and the laptop fired up. ..again it shut down, and over the next two weeks, tech support mislead me to believe it was a software issue, but it wasn't, it was hardware. At this point it was 29 days after the purchase. On the receipt it says, and I quote "30 day return or exchange with exception: 14 day return period on computers, monitor, notebook computer and video games purchased as used. I didn't purchase the computer as used, it was new. So I took it back to the store for an exchange.

The 12 year old, manager on duty argued with me that the 14 day return is for new, but the receipt doesn't say that,..it says "purchased as used", so the 30 day should apply. She was rude!!! I told her my daughter was going to college is 3 days and needed the computer, she told me to have my daughter use the campus library computers....rude!!! I finally told her that the store policy is not clear, she told me that Best Buys doesn't stand behind the products they sell, they only sell them, not represent the company. I then said I would file a complaint with the Attorney General's Office, and she immediately said she couldn't help me any longer and that I couldn't have the computer serviced there since I was filing a complaint with the state...Best Buys wouldn't honor my warranty. I was shocked!!! I called corporate, and the public relations person agreed with me on the 14 day issue, but couldn't do anything for me. DON'T BUY FROM BEST BUYS, do yourself a favor and buy from another source.

We have two teenagers with a myriad of activities that we take photos and videos for. Before a recital, or camera malfunctioned (Sony Cybershot). I went to Best Buy, spoke with a salesperson, reviewed cameras, and the salesperson stated that the Nikon Coolpix S630 would meet our needs. He also stated that we had a full 30 days to return, no questions asked, if we weren't satisfied with the product.

I used the camera for 3 weeks in a variety of situations and weren't satisfied. The camera's zoom was the primary factor for the dissatisfaction. I returned the camera back to Best Buy and the informed me that a 15% restocking fee was in effect. I stated that the salesperson, nor the check-out clerk mentioned a 15% restocking fee. The Best Buy Manager pointed to a sign in back of him at customer service (12 feet x 12 feet) with Store Policies for everything in the store; the 15% restocking fee was barely noticeable. I commented on how ludicrous it was for Best Buy to think that after I speak with a salesperson, purchase a product and then I should stop by Customer Relations to check the store return policy after the salesperson specifically mentioned a 30 day no hassle return policy.

I called Best Buy Corporate Customer Relations and made no progress there either.

After spending thousands of dollars at Best Buy over the past few years, we didn't think twice about buying a Sony 42" LCD TV from them. We left the TV in the box safely in our garage while we were remodeling our home, which unfortunately was one week past the 30 day return policy. When we took the TV out of the box to install, we found a large scratch down the screen. We immediately put the TV back in the box to return to Best Buy for an exchange.

Upon taking the TV to Best Buy (Henderson, NV store), I was given attitude by store manager, Travis and his GM, Joe. In front of several customers, they accused me of damaging the product myself and said that I had been using the TV for 40 days and said that I was lying to them. The TV had a little dust on the top because when I put it back in the box, the lid wasn't closed and it sat for a few more days in the garage (I work 60+ hours a week and couldn't get there until today). They in no way wanted to hear what I had to say. They just continued to accuse me of using and damaging the TV. I tried to tell them to turn the TV on and they will see that the TV would still be in start-up mode, which would prove that it had never been used. They refused to listen.

I came home and called the Corporate Customer Relations office located at their Corporate headquarters. I explained to Tia, the Customer Relations Supervisor, what had just happened. She called the store, got their uneducated story and decided that she was going to believe them. She said that they would be happy to work with me on a price for a new TV (what, now I'm paying for two???). I asked to go above her, but she would not give me the name of her manager, saying that they do not take phone calls.

Apparently, Best Buy does not value its customers who have spent thousands of dollars, never had a return, and who have come back over and over. I asked them all to look up my "rewards account" and look at how much I've spent, and see that I have had no issues with them. They wouldn't...they didn't care. The rude treatment is unacceptable. I'm glad there are so many electronic stores around here, because we will never shop at Best Buy again. We will advise everyone we know not to shop there.

I am a reward-zone member and the 'manager' of the store, Stephanie Jakins said that the return policy is only for 30 days, the reward-zone members receive 45 days and since it had been 60 days, she said the system would not allow her to refund cash. B...S...! When I aske her to call her manager, she gave me his card and said he wasn't available at that time. Whatever. I will never buy from BEST BUY again because the company does not value their customers. It that doesn't fly with me. As a business owner myself, I believe in the importance of customer's reasonable requests for a show of good faith business practices and return/refunds should be easy and respected.

i returned my laptop and they issued me refund for both laptop and optimizatiton and restore cd at one best buy location. but other location they will refund the laptop but not the optimizatiton and restore cd. i want the refund for $59.99 since i don't have the laptop anymore.

I purchased an HP Photosmart C5580 from Best Buy Store 1448 003 6150 at 12:38pm, May 6. After taking the product home, I opened the box to find that it did not contain the printer that I purchased, but an older model HP printer, that was beat up, with no powercord or manual.

If Best Buy cannot stand behind the products that they sell, if Best Buy cannot provide the consumer the trust that the product they intend to purchase is the product that they take home, then Best Buy has failed as a retailer of any merit.

This experience has taught me that a consumer should not purchase from Best Buy.

I personally will never purchase from Best Buy again.

I am currently on temporary duty with the Air Force here in Aurora, Colorado. Last month I returned a Gateway computer to Best Buy that unfortunately was not high performance enough for my needs. I purchased it March 18 from Best Buy of Aurora, Colorado. When I returned it, I was told there was a 15% re-stocking fee plus they charged me $89.98 for installation of software under the heading Standard Security & Performance and I was not told there would be a charge for this just that I would pay for the software and not it's installation. I was able to get their corporate people to refund this amount.

I had been told the computer should be able to run the type of applications I wanted it for and it didn't so now I've returned the computer (with absolutely no damage whatsoever), I have Dell working on making me a special one since what I really need isn't sold in most stores, and I'm out $172.50 and nothing to show for it. I talked with the manager Angela of the store where I bought it and while she was very professional, she would not budge on giving me either the installation fee that I wasn't told about or the 15% back on a policy that was never explained to me.

I used to shop at Best Buy quite often but then started having troubles with the Geek Squad and their timeliness on simple repairs (my son has had issues with them as well), and some defective merchandise that was taken back with an argument. Now this incident has convinced me that Best Buy will sacrifice a customer just to collect a little profit. They are not explaining return policies (even on high priced items), they are charging exorbitant prices for labor on things which take 5 minutes of loading software, and there is misrepresentation by salesmen who are either intentionally misleading people to make a sale or just are not educated on the merchandise they sell and its capabilities.

It was not my fault I was told the computer would be able to handle the applications and it wasn't. I work on an Air Force Base and am currently in the process of letting the junior folks I work with know about their business practices and letting them see the correspondence I have received back from them refusing to refund my money. I've already got two of them to steer clear of Best Buy for life and hopefully more on the way. The on-line complaints out there have also helped to convince them away from Best Buy as well.

I am now out $172.50 with nothing to show for it.

On Saturday 9:00 pm I went to Best Buy...I was looking through the digital cameras. I was getting ready to buy this digital camera that cost $240 i think but then the employee that was helping me said i should buy another camera costing $150 she said it was pretty much the same and it had a case and memory card. I ended up buying it, When i got home i opened it and right away i could see it was cracked! The screen and the frame of the camera! By then it was already 10 pm and the store had closed.

Sunday i went back to the store to return it and the store manager said there was nothing he could do and THEN he said the serial numbers didn't match from the camera to the box. I said okay...can i have my money back? He said NO its not our problem i said okay so i spent $150 on a broken camera? And he had the nerve to say Yeah! Pretty much!

I got so angry that a store that i had trusted with my hard earned money RIPPED ME OFF!!!!! They said it wasn't their fault then who's was it mine??? Should i check every item at the store when i buy it? Well obviously if i ever buy there again (i won't) i am going to have to open everything in the store and check to see that its not opened or broken SO SAD that i have to do that. well after that whole thing i said i want the number to your corp and he gave it to me i called from the store they weren't much help they said the same thing and to call the camera manufacture but it was Sunday and it was closed.

On Monday i called the camera manufacture and they said sorry not our problem we ship the camera and they get there perfectly package -_- that was my face when they said that. Then they said you can send it to us and get it fixed for $100 i said umm.... yea the camera cost $150 i don't think so. They said sorry we cant do anything can i help you with something else i said no thank you bye.

At this point i was really upset i called Best Buy back and this time a really nice woman helped me she understood my situation but she said Best Buy made a mistake and they probably wouldn't take blame but she felt really bad and she said she could send me an $80 dollar card -_- I spent $150 on a broken camera and got back $80 dollars!!!!! wow! I gave Best Buy $70!!! I am soooo ANGRY! Your probably wondering why im so worked up over $150 :( its because I am a 19 year old student i have to pay for school and everything else and i never have money to buy anything for me and when i finally did...i bought a broken camera :( don't let Best Buy steal your money!

While purchasing an expensive Apple Desktop for my daughter, I also considered purchasing a Netbook to utilize as a bookreader as well as for Internet. I selected an ASUS Eee PC because the sales associate told me, Why don't you give it a try? Take it home, try it out, and if you don't like it, you can return it without it costing you anything. At no point did the Associate mention a Re-Stocking Fee. Additionally, there are NO postings in the store regarding this additional fee of 15%.

When I realized the computer would not work out (hard drive was too small and processor was too slow to do much of anything with), I opted to return it. I was advised I had to pay a 15% Restocking Fee. The Associate at the Customer Service Desk pointed out this requirement was printed in black and white right here on the back of our receipt. We were not privy to any language ON THE BACK of our receipt until we PAID for the item. How were we to know about this fee? Were we to be clairvoyant?

In my case, the re-stocking fee was $40. I shudder to think what may happen to people who buy more expensive items such as televisions when sales associates advise them to take them home and try them out. This re-stocking fee should be POSTED, and the customer/victim should be aware of it PRIOR to purchasing the item and receiving their receipt.

I purchased the Samsung MiniDV Camcorder Model: SC-D382 | SKU: 8682829 in New York City while I was on vacation on March 21, 2009. I made this purchase at Best Buy because I thought that if anything was wrong with the product I could take it back to the Best buy where I live. I came back home the next day from the purchase date I opened my camera up and long behold it was missing a part. The lens cap was not in the packaging and the lens itself had debris on it. So naturally I decided to take the camera back and get a new one.

I went to the Best Buy Store #140 at home taking the product to customer service. I spoke to the lady at the counter who was very nice and when she saw my receipt was from a purchase in NYC she called in a worker in a yellow shirt to help me. He stated that I bought the product in NYC and that he could not verify that the purchase was legitimate. I told him the receipt states its from Best Buy and was purchased yesterday in NYC. That should be the verification. He said he couldn't verify. We went back and forth on this for 5min. Then he stated he would have to charge me a 15% restocking fee for the same product. I told him I should not be charged a restocking fee based on his company selling me a product that was faulty.

Then he asks if it worked and I said I never tried it so I dont know, I just want a replacement. He asks if he can try the product to see if it works to which I replied go ahead, however thats not the point. I feel that the product is a refurb that was repackaged and sold to me. Why would the Manufacture not put all the parts in the package further more why would Best Buy give me such a hard time on an exact exchange one day later. After the yellow shirt employ left with the camera I began to stew and then went to find him to see what was going on.

Once I reached him I saw him talking to another employee while whipping the lens of the camera off with his shirt. His shirt! The first rule of owning any camera is you do not touch the lens unless it is with a lens brush or you blow air on the lens to clear off any debris. At this point I am not taking the camera back. He turns to me and says there is no way to verify the part so he is going to give me an exchange. We get back to the counter with the old product and a new one. He then asks if he can open the new camera package to see if the part was truly missing. Oh ho ho there is the part that is missing so as a favor to me, he waves the restock fee. We could have avoided this whole situation if the company, Best Buy was not so shady. Because of this experience I will no longer purchase products at this store.

I ordered a Tom-Tom online. We have been at a new address for 4 months now. Best Buy's own policy states that a billing address must match the shipping address and it did. When my item was shipped it picked up our prior address. Likely the new owners have stolen the Tom-Tom and not forwarded it back to UPS or Best Buy.

I called Best Buy, was transferred of course 4-5 times. After hours I was told a recovery through UPS would be done and if not found a new TOm-Tom would be sent to my new address. After 2 weeks I heard and saw no results. i called again and found no transfer was done and was then told after 2 hours on phone a new one would be shipped imediately. two days later I persoanlly checked the status online to see they again shipped it wrong (this after hours of them verifying my address and info. two days before and no old addresses were on my account). So after 5 hours in calls and 3-4 weeks I was offered a refund which could now take up to 8-10 days?

Hours lost on phone, loss of a discounted sale item now not offered to me, they held and still have my money for over 3-4 weeks.

I received an Insignia Blu-Ray player from my daughter for Christmas (2008). On February 17, 2009 I returned this item to Best Buy because the player quit working. I was informed that Best Buy would have the player repaired by March 4, 2009. On March 5, 2009 I was told by Best Buy the the player would not be ready until June 15, 2009. This is 4 months. I spoke with the Geek Squad worker and was informed that they would replace the unit after thirty days so I left the store.

On March 23, 2009 I was informed that there was nothing the store could do because they have nothing to do with the repair facility. I was informed that it would have been smart if I had purchased Best Buys extended warranty. So Bet Buy has had my Blu-Ray player for more than a month and the only sure thing is that I should get my player back by the middle of June and that there is nothing I can do about it. I've talked to the salesman, Geek Squad representative, and store manager. It is clear that they are trained to say and do nothing when it comes following their stores repair/return policies.

I purchase a new White Westinghouse 24 monitor on Feb 28th 2009. By 3/19/09 I noticed a small white spot which my husband informed me was a broken pixel. I Called the store on 3/20/09 and the manager I spoke with on the phone told me that we could return this item for a refund. I took the monitor in today (3/22/09) and the manager Cody told me there was only a 14 day return policy on monitors.

Here is how the reciept return policy reads. 30-day return period We accept returnsor exchanges 30 days from the original purchase. Please review the exceptions below. 14-day return period We accept returns or exchanges 14 days from the original purchase on computers, monitor, notebook, computers, projector, camcorder, digital cameras, radar detectors and video games purchased as used. This item was not purchased as used. I looked at the policy printed on the board in the store and the purchased as used part conveniently isn't on there. So therefore I fall into the 30 day policy and should have been given the option for return or exchange right?

Furthermore, why does the policy on the back of your reciept and the in-store board differ? Is that legal? This is not how the store handled it. I was told it was to be sent out for repair and I told them absolutely not since I just purchased this item less than a month ago. I told them I was told to bring it in for a refund and Cody asked who I had spoken to. I told him I did not ask for a name because it didn't seem to be an issue when I was on the phone. He proceeded to get very snotty with me and I basically told him that I will not shop in his store ever again. So I walked out of the store with my broken monitor and -$230 that I spent for said broken monitor

Loss of $226.83 and mental strain dealing with extreme liars and rudeness.

Last year I went into Best Buy to buy a labtop. I love HP computers, so I bought the best HP computer that was out, cost about 1500 after tax, I also purchesed the extended warrenty and some supplies. The sales people are great, always with a smiley face with makes it enjoyable to buy anything. When I got home I set up my labtop my self and started using it. It was dual core and 1.8 processor, 3g, 250hd. Like I said at the time it was the best they had to offer on the HP line. I was not pleased at all with my product after using it for 3 days, it was a little slow at responding and decided to return it to purchase a desktop.

When I went to return it they charged me, (I don't recal if it was 10% or 15%) as a opened package fee. As much as I argued since I hadn't even had it for a week they told me that they could do nothing, that this was explained to me when I bought it, which it wasn't. Nobody said oh and by the way, if your unsatisfied with this product in any way we're ganna charge you to give it back to us. I was very dissapointed with this because I have always liked best buy. I would get charged the return fee even if I took store credit which to me seems horrible.

And ontop of that, I made the foolish mistake of paying them with a check which took almost 7 weeks for them to return to me, in check form through the mail. HP said they had nothing to do with the Best Buy policy which is true, and I didn't blame them for my inability to be satisfied with their product, I knew the desk top would offer me a better processor speed which is all I wanted.

I bought a laptop computer with 3 yr. Service agreement, totalling $1,000. We were told we had 14 day 100% refund gaurantee, if we needed to return it. I specifically asked if there would be any additonal charges if returned and he said, not if it's within the 14 days. It was total deception! Once home and tried out , we had decided it wasn't really what we were looking for.

No one ever mentioned a restocking fee or anything of the sort. If I knew it was going to cost me $100 to restock, or if someone would have told me, I would not have bought it! I felt robbed and deceived. I cannot believe that just by opening a box they can chanrge me a hundred dollars. I guess it pays to be a liar instead. I should have just said it didn't work right, or maybe I should have dropped it so I could get was was mine in the first place! Theives, as s far as I'm concerned...no more shopping there for me or my friends and family!

I purchased a Guitar Hero (the complete band), When I opened the box the guitar and the game were missing. I went back to the store and the Customer Experience Manager refused to exchange the game or give me my money back. Mr. B also fefuse to show me anyhting in writting stating the store policies.

I spent over $1,000.00 at this store, I insured the game, I spent $17.00 cab fare to go and to come back home.

Beware of Best Buy.com I received a christmas gift (DVD set) from a friend out of state. I did not have a gift receipt but the package had the Best Buy sticker with clearly identifiable information, price, etc. Package was unopened. As I had the video already I went to exchange - not return it. They agreed it was a Best Buy product but said it was not sold in that store therefore they would not accept it for return. This is one of the best selling nature videos out there. They said that not all BestBuy.Com items are stocked in the store and if the one I have is not sold at a store, but only online, it can't be returned to a store.

Isn't this ridiculous? I had no receipt as it was a gift I spoke to the store manager who basically stonewalled me - then I spoke to several customer service people who also told that despite it clearly being their product I couldn't return it. then I was then told it was store manager discretion. When I asked why something this obvious wasn't allowed I was told I could ask the store manager again but he would say no. The customer service person told me I could nmot escalate the call any further and basically to get off the phone. Oh, he did ask if he could help me with anything else today?

I would be reluctant to buy things online for people if they will not take them back in a store - what is the point of having a bricks and moratr store if youe online sales aren't supported. I did get some justice - I cancelled a $1,300 refrigerator order. The DVD was a gift to me and only 29.99 to begin with and I was just asking for an exchange.

On 1/11/09 I bought a new Sony DVD recorder/vcr, model RDRVXD655. It was the last one for sale they had. So when i got home i opened it up and noticed it was not only not the model on the box that i paid for, but it was also used as it had scratches on it and the instruction manual was old looking and had pages folded over, as well as missing a warranty card. The model inside the box was a RDRVX555, which is a cheaper and discontinued item, which the best buy store still sold, but only as out of box cheap display models. Both models look identical, you can hardly tell the difference between the two. This was not what i paid $329.99 for. I went back to best buy three times and was told by the manager, Alexy Kyriakou, that best buy cannot return this item because it does not match the box. As i looked closely at the box i saw that the box had 2 layers of clear tape on the top which showed that the box was sealed twice, which further backs up my claim that someone at the store put a display model in the box and taped it up, hence the 2nd layer of tape, and didnt realize it was the wrong item because they both look so similiar, then sold me the wrong item.

I bought a Nikon Camera package for $1,200.00 on 10/22/08 less than 3 months later the flash on it stopped working. I went to exchange it with all of the original packaging and the receipt and Bestbuy refused to do anything about it. Dana at the service desk was called over to enforce their illegal policies. Dana was very rude and abrasive. Shame on BestBuy

I now have to send the camera to the manufacturer to be looked at and repaired. This could take weeks. For 1200.00 I should have a camera that lasts more than 2 months.

I was returning a product that was given as a gift to me and this manager refused the return because I did not have a receipt. As it was a gift, they requested the name of the person giving the gift, their address and personal information. As a result, this manager informed me that if they paid cash, all that was for nothing and a return was not possible. I wanted a credit as the gift was not usable to me but he asked if I had any questions and when I started questioning him he responded that he did not have time to give me a symposium for an answer and that he attempted to retrieve information and could not so that was basically it.

I contacted consumer relations and spoke with Michelle with and she stated that the Staten Island store had the ability to make an exception to their policy but chose not to do so and that she cannot force them to make exceptions. More than anything as a consumer, it is unacceptable to me to provide so much personal information to someone I do not know who is then rushing me away when in fact I could have been given a credit. The merchandise was clearly brand new and the universal UPC is a product carried by the company and returnable had the store decided to make an exception.

I do not care about a refund at this point as it is far more important that our public consumers are given fair return practices that are not determined at the whim of a manager who does not care to share store policy holes in the system as his time is too precious. Please pursue fairer return policies for consumers as it seems fairly absurd to me that Best Buy can track every single credit card purchase but is unable to track a receipt to a cash purchase after being given such personal information about the person who gave the gift to me. Thank you for your time and I look forward to hearing about this resolution.

I purchased a GPS that was on sale and appeared to be a very good savings. It was a name brand unit (Tom Tom) and I purchased it without any research. When I got home I decided to get some reviews on the unit before I opened it to make sure that I would be happy with my purchase. After reading the reviews on the unit (cost 399.00 on sale for $179.00 + tax) I decided that I would return it---I HAD NEVER TAKEN IT OUT OF THE BAG nor had I opened it in any way.

When I got to the store the next day the clerk asked me why I was returning it I told her the poor reviews I had read and she said you know there will be a $27.00 re-stocking fee. I said I wanted to talk to a manager and she said I am a manager. At that point she had already ran my CC and said I'm sorry but that's the best I can do. I can tell you I will never shop again at Best Buy and I will do everything in my power to make sure my friends and co workers don't either.

Their $27.00 fee will cost them way more than they think.

I will do everything I can to make sure that Best Buy get's thousands of dollars of bad advertisement.

My husband and I purchased a Mario Kart for our 4 year old for Christmas. On Christmas morning when we attempted to play it, the WII would not read the CD. I went to the store to exchange it on the 26th but they were out of stock and said I had to call 1-888-bestbuy. I did so in the car. I was told that they would send me a return label in the mail so I may get a credit on my card. She told me to check my email in an hour and print out the label. The following day Dec. 27th I called to check the status of the email and was told the reps did not email them but sent them in the mail. Matthew told me he would authorize a return in the store for me and to check my email in 45 mins. and a second email would be sent when the item was available in the store. Again, no email received.

Why can't the store return it? I asked the manager and he said that Best Buy stores are not connected to the website and they cannot accept the item.

Also, I purchased a Guitar Hero World Tour on the site a month earlier and received the first email regarding the item, however after 24 hours I called the store because I never received the "your item is ready" email and they said they never received my order from the site. They had already charged my card though! I drove 45 minutes to the only store that had the game in stock and they had held one for me but could not sell it to me without charging my card a second time since they did not have an order on their system, just my confirmation that I had printed. I then had to get out to the parking lot and call 888-BestBuy to cancel my online order.

I bought an MP3 player as a gift on Sunday, 12/28 through bestbuy.com (in order to save time, I foolishly thought) for pick-up at the Springfield, PA store, using my debit card for payment. That's where the fun just started. AFTER I placed the order, I found out I had to wait 45 minutes for a confirmation e-mail. No time saved there, as the store is only 15 minutes away. (False/misleading advertising?) So I wait for the e-mail, go to the store and pick up the item. No problems with this process, it was very quick.

However, when I gave the item to a friend, they almost immediately discovered that it was defective, so after work last evening, on my way to pick up my sister to take her to the hospital to visit her husband who had just had a stroke, I figured I'd stop to EXCHANGE the item for one that wasn't broken. Simple enough, should take what, 5 maybe 10 minutes, or maybe I'm just an idiot.

I went to the MP3 department, picked up an identical replacement item, and stood in line for 20 minutes. When I got to the counter, I was informed that they would have to credit my debit card for the DEFECTIVE item (which takes 3-4 days to get the funds back into the account), and they would charge me for the "new" one (which wasn't a new purchase, of course, it was simply getting what I PAID for already, an item that wasn't DEFECTIVE), meaning that in 2 or 3 nanoseconds, the money would be taken OUT of my account again. Result, for 3-4 days I would have paid for this item TWICE, while BB and the Bank take their good old time putting the money back IN to my account.

I told the customer disservice rep that this was not acceptable. They called a manager and 10 minutes later, the alleged Manager, a guy named Jack, approached with an attitude of total arrogance, spouting the "Policy" on returned items. I explained my position, and he told me that "this was NOT going to end the way I wanted it to". Like a robot, he was totally inflexible, arrogant and threatened to call the police when I got upset about the fact that the item was DEFECTIVE and I simply wanted to swap it for an identical item, not have to pay for it twice.

I picked up the replacement item (had to physically wrestle it away from Jack as when I went to pick it up, he grabbed it at the same time along with the receipt (MY receipt got torn in the process)and headed for the door as my sister was waiting for her ride to the hospital and I had already spent WAY too much time on what SHOULD have been a minor inconvenience, not a Policy ******* Contest, and Jack motioned to the Door Gorilla to stop me (false arrest and detainment? I HAD PAID the value for what I was attempting to leave with).

Totally frustrated and pressed for time (good thing my sister was waiting for me or I would have let them call the police, then sued them for false arrest and detainment), I went back to the counter and got the credit issued for the return, not buying the replacement from these strong-arm tactics bastards, in accordance with their Precious Policy.

Your return details are listed below.

Our records indicate that this item was returned because you no longer needed the item.

In the interest of accuracy, I called Customer Disservice and after being on hold for about another 10-15 minutes, explained to Andrew, the phone Customer Disservice Rep that I returned the item because it was DEFECTIVE, NOT because of the reason stated in the e-mail, and that I wanted a replacement, accurate and factual e-mail sent to me.

I called again and spoke with Deana, who informed me that they had no way of issuing a replacement, accurate e-mail, that the person at the store had checked off the reason on a form (lie/misrepresentation by Jack?)

In the past year, I have spent a minimum of $2,900. at Best Buy, and that's just stuff I can easily remember...about 8 or 9 items, not including smaller stuff. Those days are OVER. Their assinine Precious Policies, arrogant behavior, and criminilizing the customer for attempting to do business in good faith with them have ended my relationship with them PERMANENTLY.

I will be reporting them to the Better Business Bureau, and may call the local police to file a false imprisonment charge, which I did not have time to deal with last night.

I cannot believe that this assinine policy that REQUIRES the customer to pay for the DEFECTIVE ITEM twice is legal! Their propaganda about "outstanding customer service" is nothing short of outright lies and misrepresentation.

I'm not alone. The number of dissatisfied customer posts all over the internet is staggering.

My wifw purchased a camcorder for me for Christmas. She asked if it could be returned and she was told yes. When I went to return the product I was charged a 15% restocking fee. I was told that it was on the back of the the receipt and on the walls in the store. No signs are in the vicinity of where the product is displayed. How many people get the receipt with a Christmas present. Every purchaser should be notified of the restocking fee and signs should be visible at the product location. I find this an offensive abuse of consumer rights.

The restocking fee was $52.50. Times this by the number of people that were ripped off by Best Buy this Christmas and I bet its a substantial amount of money.

I purchased a video game for 69.00 and it turned out to be a waste of money. I went to store in Salem, NH the following day to exchange it for a different game only to be told I cannot return or exchange it. I was, however, able to exchange the same game at a different store. I find this policy to be completely ridiculous and would like an explanation as to why an exchange could not occur. I will find it difficult to shop in [their] store knowing that I cannot exchange the item if I am unhappy with it.

If this matter is not dealt with, i will find it difficult to make future purchases at best buy.

We bought a lap top computer on 11/24/08 as a christmas gift for our daughter and we never opened the box since it was her gift.When she opened it on Christmas day it wasn't the one she wanted since she needed the lap top with the camera on it. We contact Best Buy many times and we were told that we needed to do any exchange during the the 14 days we purchase the computer, not after.

We just wanted to pay the difference and get my child the lap top she wanted and Best Buy told us that there was nothing they could do. We were totally shock by the way Best buy handle the situation knowing that people purchase gifts for Christmas and for one reason to the other those types of returning policies should not be allowed.

My wife bought a digital camera for me from Best Buy as a Christmas gift. The camera was a point and click type Sony digital, and I was interested in exchanging and upgrading to a SLR digital. Upon returning to the store with the receipt (well within their 14 day return window), we were informed of Best Buy's 15% restocking fee policy, which amounted to a charge of about $50. If we had known about their consumer unfriendly policy, we certainly would have avoided buying this item from Best Buy, or at least not opened the box.

But when you're given a gift, it's a little odd to ask about the return policy before even looking at the gift you were given. The camera was unused, with all product info, cords and accessories undisturbed in the box, factory sealed in their original packaging. While I'm assuming there's nothing inherently illegal in this practice, I feel it's a deceptive and unethical business practice to expect consumers to read the fine print on the back of receipts in order to avoid hefty fees when returning new merchandise. A verbal notice at the time of purchase and a signed acknowledgment should be mandatory.

The sales person in this instance did not disclose Best Buy's restocking policy at the time of purchase. While I don't expect this situation to be resolved to my satisfaction directly with Best Buy, I will no doubt spread the word, and would most certainly be interested in joining any class action suit should one materialize. Again, I don't think their practice is illegal, just crappy customer service. Googling -- best buy restocking fee -- uncovers a whole lot of ill will out there towards Best Buy, regarding their restocking fee and hostile return policy.

I purchased an IPOOD dock radio online, I recieved the first email stating they had recieved my order, the second email stated that they did not have the product at any store for pick up.I spoke with customer service they gave me a case number when i insisted to speak with a manager they told me they did not have a nummber to give out and sometime they did not know when because of the holidays a manager would call me , however they never asked me for my phone number . meanwhile my account is in the negative 95 dollars!!!

my account was still charged the 95 dollars and it was not untill 3 days later when my account was overdrawn that I realized best buy charged me for the product then I was told the money would not be returned for 72hrs.

I bought a digital picture frame as a gift. Three weeks later, my daughter opened gift and tried to return it one week later and it was refused. We were past the 30 day limit by 2 days. Keep in mind, that we leave 40 miles from the closest store. Not a close trip to make. I was not asking for a refund even. Only a store credit to apply to something else. I am aware of their 30 day policy, but this is an unfair practice that penalizes consumers who are not trying to take advantage of a store's return policy. I think this is a case of a large corporate store beating up the little guy, just because they can. Any recourse? Guess it pays to shop the small retailer who appreciates the customer.

I recently bought a $2000 15 Apple Macbook PRO notebook, after using it for a couple of hours I realized that I wasn't happy with the 15. Therefore, I decided to bring it back and exchange it for a 13 Macbook($1599), only to find out that I had to pay a $315 restocking fee! Is Best Buy serious? I being charged $315 for opening the box? I completetly disagree with Best Buy's restocking fee policy.

I am writing to lodge a formal complaint against the Best Buy Store #370 which is located in Lee's Summit, Missouri. Recently, I purchased an 80 GB PlayStation3 from the store, at least so I thought. Once I got home, I attempted to use the PlayStation only to discover that it would not work. Later, I returned it to the store with my receipt and requested an exchange which I did not in fact receive. However, to my dismay, upon arriving home to try again the PlayStation3, I was shocked to find that during the boot-up initialization phase, the PlayStation3 too failed to operate and shut itself down.

I was very disappointed to say the least due to this second incident, as well as the time and gasoline I had spent only to still not have the product I had purchased. The box is an 80 GB Playstation PS3 and my receipt with the serial number CK505310062-CECHK01 and the 40 GB PS3 that is in the box has a different serial number CF203774913-CECHG01.

Upon my now third trip to the same Best Buy Store, (with my receipt), I was told by Demetrius a store employee that I had apparently switched the original 80GB device with this non-working 40 GB model and was therefore not entitled to any exchange or refund. Further, the employee made a racial slur when he commented, ....you must have switched the devices...I know how you foreigners are...? It is hard for me to find the words to describe the hurt and pain I felt at being treated in this manner. I am a legal tax-paying American citizen. I have been employed as a teacher with the Kansas City School District for over 11 years, and I have never been treated as horribly as I was by that employee at Best Buy - and all I ever asked of him was for him to make good on my purchase with an even exchange.

At this time I feel that I have no other recourse but to report this matter to certain authorities in hopes that I will receive proper satisfaction. Therefore, I have contacted an attorney, the Kansas City Chamber of Commerce, and the Better Business Bureau. I am also seeking the aide of KMBC TV-9 Problem Solvers, KCTV4, KCTV5, KSHB-TV41 so that other unsuspecting consumers may be made aware of the unfair and racial business practices of the Best Buy chain. I for one will never spend another dime in [their] stores until I am duly compensated for this injustice, and will continue to do all within my power to see that the public is warned of just how [they] treat potential customers.

i purchased a music cd from these clowns and when i got home there was no disc in the case. i called them up immediately to document it and make sure i could return it the next day as the rest of my day was booked solid. i was told i'd have to do that return that day or they wouldnt' help me. i said i can't make it down there right now. the punk on the other end of the line said, we're opened until 10:00 at night. i said, yeah, well i'm in school until 10:30 at night. then he said, well, you can TAKE IT OR LEAVE IT.

so i chewed his ass for a bit then raged down there ready to knock his teeth outta his head, but i didnt' get his name, and the employees there wouldn't give him up. they did exchange the item, but my point is, what if it was a christmas gift? what if i hadn't opened it that day? i'm just out 15 bucks because of their poor customer service? guess so.

furthermore, i called back up to complain to the manager, but the girl i got i don't believe was the manager. she told me she'd talk to the employee who gave me the take it or leave it comment and get back to me. never did. tomorrow i'm going back down there. i think they're gonna be sorry. i might even call 911 for them before i walk in, i think they're gonna need 'em.

I had purchase some audio and entertainment cable equipment for my entertainment system back in late June. Awaiting for a family member to come by as I am not savvy with electronics to make the necessary installation I had the items for 3 months unopened with the reciept still attached to items. Finally my brother in law stops by and informs me the cables are not needed for what needed to be done, return to store with receipt.

I call 800 # first to make sure and they indicate as long as I have a receipt a refund would not be possible as it is past the 30 policy for refunds but a manager at the store had the authority to override for a store credit or exchange. I go to the store with receipt same bag and unopened items. The customer service rep scans the items and indicates they are still in stock but than has the nerve to indicate but due to the fact that the items are over the 30 days (3 months from purchase to be exact) and a newly installed system they would not be able to accept the return for anything whatsoever.

Basically I would have to take the loss. This was an $80 purchase. I cannot believe such a large and nationwide store would adhere to such policies. I was not lookin to get the money as that would have been nice but I was more than happy to take and exchange or a store credit. They refuse to give me either.

I am unable to get a refund which I understood given the imeframe of purchase as well as indicated by receipt. But I am also forced to take an $80 loss.

purchased hp printer-sales person said I should pick up additional ink cartridge for new machines come with limited/introductory ink supplies only (they do not last very long). He picked one off the shelf for me. I trusted him to give me the correct ink cartridge. When my initial ink begain to run out (lasted alot longer than he said it would: 5 mounths) I went to change cartidges and found it was the wrong one. When I went to the store for an exchange the condisending manager, in a very matter-of-fact who cares attitude, says no returns after 30 days. 32 dollars this cartridge cost and best buy seems to think it is no big deal. The store manager gave me corp. toll free no. when I alked for it. I was on hold for 30 minutes at which time I hung-up, frustrated and without any satisfaction or ink.

32 doolars lost and 2 hrs of time plus travel(gas is not cheep these days) plus energy consumed by frustration in dealing with people who just don't seem to care

I purchased an In- Ear Head Phone in Jan 2008. It worked fine for a couple of months. Now the songs/music skips and the sound itself is low. I am disappointed and would like to know if the product is still under guarantee. I purchased it from Best Buy in USA for use in India.

$100

I tried to take it back but they would not give me all of my money back or an exchange. I am stuck with the defective monitor for now. I bought the monitor separately but at the same time as a package computer deal that came with a monitor and printer. I bought it to upgrade my old computer before I passed it on to the kids. I asked if I could get an Epson printer for the same package price as the canon that came with it. They checked and said it would be the same price. When the cashier rang up the purchase he needed a managers override. For some reason the package was ringing up for $33.00 higher. They decided to take that $33.00 off from the (faulty) monitor instead of the computer/monitor/printer package.

I took the monitor home and it would turn off after it was on for 5 to 20 minutes and when I turned it back on it would immediately shut back off. I let it cool down and it did the same thing again. I decided to take it back, but they did not have an exact exchange so I asked for my money back. They tried to just refund the purchase price minus the $33.00 discount from the computer purchase. The manager at the store became very aggressive with me and kept cutting me off mid sentence and eventually told me to leave the store. I asked for the monitor back and he said that my monitor was now the property of Best Buy since they had issued me a refund. I said that I refuse the refund and he agreed to give me the monitor back.

I called corporate customer service and they offered to give me $33.00 if I could not work it out by visiting the store when the associates and manager that were working when I bought the computer are working and speak with them. I was looking at HD LCD TVs. Do I trust buying one from Best Buy if they give me this hard of a time over $33.00? At this point unless the make it right, NO!

out $33.00 + gas and 4 hours time if they do refund the purchase.

I purchased a new digital camera or what I thought was a new camera. When I got home my husband noticed something odd about the way the camera was packaged, then noticed the LCD lens protector had a lot of bubbles and what appeared to be sand under it. Since there was no parts list in the box he assumed something was missing from the set.

When the camera was returned to Best Buy the electronics department clerk insisted the camera was not used (although traces of something brown was found on the exterior of the camera). When my husband pointed out the fact the lens protector had been removed by someone before we purchased the camera the clerk insisted she received new cameras all the time with bubbles under the lens protector. She became rude and then we were told there would be a 15% restocking fee.

My husband said he could understand a $5 or $10 restocking fee but a 15% restocking fee was unrealistic. After leaving the store we realized Best Buy had made about $40 on a camera they never sold. We walked next door to Wal-Mart and found the same camera for sale at regular sale price only $.02 more than the camera at Best Buy. Wal-Mart selection turned out to be larger with better bargains than Best Buy. We have decided we will no longer deal with Best Buy because of what we feel are deceptive greedy corporate policies and poor customer relations.

I purchased an Alpine auto deck as a gift for my son who lives in No. California. The unit did not work and I picked it up and returned it to the San Luis Obispo store where I had purchased it. It was returned to me one month later and I delivered it back to my son. It was not repaired at all and was found to have a manufactured defect. I have been working with Georgalina and Bruce Williamson. They agreed to replace the unit at a store near my son's home.

My son went to the store near his home (#129 Roseville) and gave them all the information. They refused to replace the unit and were rude on top of that. (Marco Bisio Jr-the manager was terrible!) We have been hassling with this since March 27th 2008.

The player is only $140 but since it does not work the entire $700 system is useless. I have had no luck in getting my money back or getting the unit replaced.

A week after I bought an Xbox game at Best Buy, I went back to the same store to return it because the disc was visibly defective, and didn't play in the game system. They would not allow me to return it saying that they could not take CD, DVD, or video game returns because people could burn them and return them.

Normally, this is a policy that makes some sense but since they had sold me a defective game, they should have taken responsibility. It was a waste of my time and money to go out to the store twice, and I was treated rudely.

For a $40 video game, they have just lost an enormous amount of business, from me, my family, my friends, and my college campus.

purchased a gps system on sunday took it back to return on monday if anything the package was put backwards, other than that everything was intact.

they charged me 60$ for restocking fee totally uncalled for, they going to sell it any ways. i don't recommend this store to buy your electronics.

On Tuesday, May 27th I had purchased a Zune 80GB media player from Best Buy. My overall experience with the Best Buy personnel had been excellent at this point, and I was happy with my purchase. This was soon to change. Upon returning home with my new player, I had opened the box it came in, leaving on the original plastic slip it came in. At the time I was disappointed, but sure that Best Buy would allow me to return a damaged product, especially in its original and mint (except for the damage that was apparent) form. The extensive damage to the LCD screen (not the glass/plastic screen cover) crippled the device to the extent where it was entirely unusable. It was obvious that a great amount of pressure was put on the face of the device, enough to cause the LCD screen underneath the protective glass layer to crack and leak fluid.

At that point I had no intention of paying for the repair of a device which was obviously marked for sale in an unusable form, that is, broken. Because I had purchased the item at 8:51 PM, and had returned home after the store closed at 9:00 PM, I was to return the item the next day, within 24 hours of purchase so as to secure my replacement product without question. Upon returning to Best Buy at around 6:30 PM on May 28th, less than 24 hours after I had purchased the broken item, I went immediately to the customer service desk and spoke to a Best Buy associate. He quickly examined the device, and consulted with a co-worker, one who did not have the standard blue uniform and who was apparently a Geek Squad associate, who then examined the device more thoroughly. Upon examination he stated there is no physical damage to the device other than the LCD screen. It is important to note again that the Zune was still in its tamper-evident plastic sleeve, and complete with proper sales receit and packaging, all materials associated with the initial purchase were intact and present, meaning I could not have damaged it in normal use because it was not set up for me to do so. I DID NOT damage it during my trip home.

After the Geek Squad associate had examined the item, he told the Best Buy associate who had originally helped me you're gonna need M.O.D. approval, which I'm guessing is short for manager of some kind. The Best Buy associate then proceeded to consult the manager, who was in his office at the time. The associate returned with the information my manager said NO, would you like for him to come out here? I replied in disbelief with a nod. The manager (who I have recently learned was the head manager of the store) then came out and told me you had a question? I replied that I was told that I cannot return this, referring to the broken item, which he had no intention of inspecting himself.

He then replied that he is unable to return the item to the manufacturer, and that this was the reason that I cannot return the item. I said to him that the item must have been damaged in shipping or otherwise and that there had to be some accountability for a damaged product that Best Buy sold to me. His reply, of particular dismay to myself, was that the item is shipped in a highly protective packaging, implying that I was lying and that I had damaged the product somehow within 24 hours of purchase, with it still in its original plastic sleeve and unopened box. I told him that it was an impossibility for me to have broken the product, and he simply shrugged his shoulders. The insult of him implying that I was lying and the indifference he had shown me is unacceptable and disheartening.

I will now refuse to do business with Best Buy, and am doing all that I can to get this issue resolved, either by contacting Best Buy's corporate personnel, or by filing a suit in small claims court, which will undoubtedly further spend my time and effort, all because Best Buy would not allow me to return a product that they had stocked, albeit unknowingly, broken.

I have now wasted 290 dollars by purchasing the broken Zune and the accessory that I had purchased with it, including sales tax.

On 4/24/08, I purchased a video editing program for $200. Upon opening the package, I discovered that the disc and serial number were missing. When I came back to the store, the customer service reps told me that they would not exchange the product, and that I needed to call the manufacturer. Worse, the rep attempted to explain to me that if the box was wrapped in plastic when I made my purchase, then the disc would have been there when I opened it. The implication was that I removed the disc myself and was lying. This, above all else, was the worst insult.

Everyone I dealt with at the store was completely indifferent to my experience. I can assure you that I did not remove the disc. At this point, I would have saved more money by purchasing a second copy vs. the lost income from time spent dealing with this situation. Considering that the only missing pieces were the disc and the serial number, it seems highly unlikely that the problem relates to an automated packaging process at the manufacturer. This implies that, at some point, someone removed the items and repackaged the box. Unfortunately, since the policy is to simply turn away customers, it is impossible for them to analyze if this is a company wide phenomenon. Even if it is an isolated problem, it should be looked into.

Luckily for me, the software manufacturer also has local stores. I visited them and they immediately, and happily, exchanged the program. This should have been done by Best Buy. Instead, insults and indifference ensued. After contacting the local store, a manager offered me a gift certificate for my troubles. I declined, as my pursuit of this has only to do with principal of the matter, not money.

I also sent a letter to the corporate customer service address. They wrote back and said, When Best Buy sells a new, factory-sealed product, this is precisely how the manufacturer represented that product to use. Best Buy employees do not have a way of repackaging products that come sealed by the manufacturer. If a customer finds the incorrect make and/or model product inside a factory-sealed package (or if all or part of a factory-sealed product is missing), Best Buy feels that the manufacturer is in a better position to address such incidents. I was glad to read that (the manufacturer) replaced their software that was improperly packaged.

I ask for you to take a moment and reflect on how their companys policy would seem from a customers point of view: Best Buy will sell you an empty box for $200, and not care.? I also ask you to consider the possibility that the product was not factory sealed when it was sold to me. Again, the only things missing were the disc and serial number. This does not point to a manufacturing malfunction. If, as they asserted, the product was not opened and resealed by someone associated with Best Buy, I ask you consider that another customer could have bought the product, removed the contents, resealed the box, and retuned it. It took me under a minute to find the tools and instructions on how to repackage software on the internet. When a factory seal consists of only shrink-wrap, there is very little seal at all. I think it would be prudent for them to reexamine their definition of Factory Sealed. I can understand if a television remote, an instruction manual, or some other miscellaneous accessory were missing, Best Buy would see it fit to redirect the customer to the manufacturer.

However, when the entire product is missing, Best Buy should step in and sort things out on behalf of the customer. I feel they do share responsibility as the reseller. Luckily for me, the manufacturer was one that frequently ranks high in customer service. Had it originated from any other company, the exchange would have been vastly more complicated and time consuming.

Best Buy has already lost a substantial purchase from me. A simple, Were sorry to hear about your experience with our company.? would have gone a lot further than a copy of the company policy. I hope that someone at Best Buy will look closer at my experience this time, and will try to find ways, if only for their own sake sake, to prevent similar experiences from happening in the future.

I purchased a Kodak Easyshare digital camera on 4/27/08. On 5/2/08 I opened the the box which the camera came in and noticed that the tape was already broken. I proceeded to take out the camera from the box and noticed that it had several scratches on it, and the cord for charging the battery was missing.

I immediately went to Best Buy on 5/2/08 advise them of my findings and exchange the camera. To my disappointment the above named individuals that I have named, one being a manager, informed me that the camera had physical damage,a nd he would not be able to exchange it or give me a refund. It was implied that I created the damage. To further complicate matters, the serial number on the carton did not match the serial number on the camera.

They again implied that I bought another camera and switched the damage one with it, and returned the damaged one. Both individuals informed me that they will send the camers out for service because I had purchased a 2 year protection plan, but they could not guarantee it would be fixed since the serial numbers were different.

I got no satisfaction from both individuals, and do not know the status of the repairs. They said if the manufacturer would not repair it, then it would be returned to me, and i would be stuck with it as is. I can not get an exchange, refund or store credit. I have never experienced anything so ludicrous in my life. I have bought appliances, furniture, housewares, some very expensive, and have never had a problem in getting an issue resolved resolved, if there was ever a problem. I have questioned family and friends, and they too confirm that they have never heard of a policy such as the one that Best Buy has

I am uncertain as to the outcome of my camera that was returned to the manufacturer. if it will not be repaired because of the discrepancy with the serial numbers, then I am stuck with a damaged $180.00 camera, which will incur additional expenses to me for the missing power cord.

Sunday April 27,2008 at 18:36 I purchased a Western Digital Harddrive from a locked cage at Best Buy. At home I opened the shrink wrapped package and removed the harddrive from a plastic package inside. I did not examine to see if this inside package was intact. I attempted to place the hard drive in my computer but noted it would not fit. Further inspection revealed this was a samsung product and not a western digital product. There were stickers with writing on them suggesting this was not a new product.

I returned the product in all its packaging with the original receipt to the nearest best buy in Riverside, CA. I was told I needed to return it to the store of purchase. I was told this by Janelle who introduced herself as the store manager. I asked her to put it in writing why she was not able to exchange the product. She did sign my receipt. I called the 800 # for customer service en route and described the situation. They suggested returning it to the store where it was purchased. I returned to the mira loma store where I talked to Brandon who identified himself as acting store manager. He told me it was company policy to not refund the product and it was my problem and not the stores. He said the store would contact Western Digital on my behalf and if he got a product returned he would be able to do more but until then. I suggested to him Best Buy has sold me a product other than what it was advertised as and suspected this was illegal. He assured me it was not. I left my number to be contacted when he hears back from western digital.

239.99 for product + 7.75% sales tax ~ 20 miles of driving- ( gas and mileage) ~ 2 hours of personal time ( I bill $1000/12 hour day- 83.33/hr) ~ 1 hour of cell phone time

I purchased a Frigidaire chest freezer from best Buy on 1/10/2008. I was sold the freezer with a $70 discount because it had a scratch and was classified by Best Buy as an open box item. The Freezer failed to keep food frozen and I had a Best Buy technician on 4/22/2008 check the freezer. The Best Buy technician found the freezer could not be repaired and reported to Frigidaire it had to be replaced. Frigidaire approved the replacement under the Frigidaire warranty which, according to Frigidaire, there is no cost to me - the consumer. When I went to Best Buy to have the freezer exchanged Best Buy would not replace the Freezer unless I paid the $70 discount I had been given when I originally purchased the product. Best Buy claimed that I had to pay this amount because I was receiving a new freezer.

Best Buy would not refund my purchase because it was past the 30 day return policy. I discussed this issue with both the appliance and service managers but they would not replace my unit unless I paid the $70. I believe this is a fraudulent way for Best Buy of extract additional money from the consumer. Unfortunately most, if not all, consumers don't realize that appliance manufacturers provide a 1 year parts and labor warranty for their products regardless of the purchase price. If the product fails the manufacturer will repair or replace the product at no cost to the consumer subject to the warranty. Additionally I believe there is no cost to the reseller, in this case Best Buy, because Frigidaire will pay for the processing of the faulty freezer. All Best Buy has to do is receive the bad unit and provide me (the consumer) with the Frigidaire approved replacement.

In my case, as it is in all cases with Frigidaire, Frigidaire sent a letter to Best Buy stating they (Frigidaire) authorized my freezer to be replaced at no cost. I did not ask Best Buy for a different model and I did not ask Best Buy for the unit to be delivered therefore as per the warranty there should be no charge. However Best Buy would not honor the Frigidaire warranty unless I paid them the $70 dollars. This is unfortunate for me in that I had to spend the time with Frigidaire to find another location to exchange my freezer without being charged and I will not find out where that location will be until Tuesday or Wednesday of next week. Worse of all this is unfortunate because, in my opinion, it means that Best Buy is charging many consumers for what is rightfully theirs, as per the manufacturer warranty, when the consumer should not be charged.

The food in my freezer may spoil by the time I find another location to replace the freezer. I will have to drive farther since the Best Buy is only 2-3 miles from my house. However, my complaint is more for the general public than for me. I don't plan to shop at Best Buy again.

I purchased an ATI video card from Best Buy, still in shrink wrap. But what was inside the box was a used video card and it wasn't even a PCI Express card it was AGP. I took it back to Best Buy and just wanted the card I had paid for and the manager said, "We can't do anything for you, you will have to talk to ATI," and then went on to say this is an impossibility. I was furious by this time and basically told him he was calling me a liar.

I wanted him to call ATI because I purchased it from Best Buy and they should be the ones to handle this. He wouldn't do it. So in his presence I called their tech support and talked with a technician to see how we resolve this. The technician from ATI told me what happens sometimes is people bring back a product after they have re-shrink wrapped it. I thought yeah thats probably exactly what happened and I asked the Best Buy manager now how is that an impossibility? He couldn't give me an answer. Then the technician told me we could replace it for you if you send it back to us, i thought that's great of ATI to do this but I did need the card for a job I was on. The end of story is I had to buy another card to use that day and hope that ATI will approve the replacement of this video card. I own my own business and can tell you I will never shop at Best Buy again, all this over a $60 video card.

I bought an Infocus In72 on Nov 2006 during Black Friday ($499) along with a PSP for 4 yrs ($199) and other accessories. On April 2007 I took the projector in for repair, and it came back fine; I was satisfied. But on March 2008, I took the projector back for the same problem; and it was not repairable due to part not available. I went in to Best Buy in Ocoee, Florida, to get a replacement projector, and this is when all the troubles started. I was told that I will pick out another projecter because the model I have is no longer available. I was to find a sales associate to help me find a model that has the same specifications as my previous model. The closest model that we found was an Infocus IN24 which retails for $605. When I got to customer service, I was told that I needed to pay the difference of $100 since it was more than what I purchased for my original. I questioned that policy and asked why do I have to pay extra for a product that is equal and I had a projector that did not last more than 1 1/2 years?

On top of that I would have to purchase a new ceiling mount ($100) for the newer model. I asked to speak to a manager, Danilo, and what I got from him was this is our policy or we can give you your money back. He mentioned that as technology advances, so do the price of the projectors. So I purchased a product on sale, and now when it comes to take care of a consumer after purchasing a 4-yr service plan, they did not want to take care of me. It felt like he was defending $100 when he is actually losing more than that in myself and others that I will tell about my experience. I asked to have a phone number to escalate this matter, and he gives me 1-888-Best Buy. So I went ahead called the number and spoke to Josh. Josh was pretty much telling me the same thing, so I ask to speak to his supervisor Daniel. When Daniel got on the line it felt like I was the bad guy, and he is not going to do anything for me; and he was the last in line on the chain of command that I could speak too. He ended my call by repeating a rererence number (Ref # 46840394) and wouldn't go further to assist me. I gave up and went back into the store to get my money back. Now I'm being told that I can only get store credit.

I Don't Want To Spend More Money At Best Buy! I gave in and took the store credit of $532 that I'd rather use elsewhere. Taking care of the customer is the last thing Best Buy wants to do--but yet defend $100. After I got home I gave it some thought and remembered that my PSP was for 4 years, and I only was on the plan for 1 1/2 years. What should I do about that?

Bad customer service: I still don't have a projector, and my store credit is not enough for another projector. I have store credit for nothing that I need or want to buy at Best Buy. This took time out of my day and travel expense. I was insulted, embarrassed and upset the rest of the day.

I purchased a defective Radar Detector from Best Buy in the state of Massachusetts. Because of the powerful consumer protection laws in Massachusetts and our implied warranty of merchantability, all merchants are obligated to provide a refund for defective merchandise, REGARDLESS of the store's official return policy. I printed out all the relevant state laws and took them to the store General Manager, who subsequently laughed at me and said Talk to my Attorney. The return policy of Best Buy includes a statement that they reserve the right to deny any return. This is in flagrant violation of Massachusetts law. I filed a complaint with Best Buy corporate but was told they were standing by their return policy and wouldn't issue a refund.

I then sent a 30 Day Demand Letter as required under the MGL 93A Consumer Protection laws to the CEO of Best Buy, Richard Schulze. They failed to respond with a good faith offer of settlement within the 30 period and I subsequently filed a claim in Plymouth County District court for trebled damages and all attorney fees. The trial date hasn't been set yet. I'm also actively locating other people in Massachusetts who have been injured as a result of BestBuy's practices and am filing a complaint with the Massachusetts Attorney General.

Damages of $1100.

At 12:04 PM on 3/1/08, I purchased a 20 Samsung Tube TV from Best Buy. After getting the TV home, I took it out of the box and noticed the TV screen had a circular discoloration in the center. Just then, my cell phone rang; and as I was talking to my daughter, telling her about the TV I'd just purchased that had this spot on the screen, I noticed that the from the edge of the tv screen to the bottom left edge of the tv frame it was completely cracked. I immediately returned the TV to Best Buy where I was told by customer service and the store manager, Andres Alvarez, that I was out the money I had spent on the TV ($249.99 + $8 CA recycle fee + $20.62 tax = $278.61).

Best Buy said they were not responsible because there was no sticker on the box saying it had been opened previously, and there was no indication it had been dropped while it was in the box. They were not very sympathetic and basically insinuated that it must have been something I'd done, or it was just a defective TV and was not their problem. The manager offered to sell me the same TV at employee cost (only an additional $220 for me to pay). Of course, I declined his offer! His only other suggestion was for me to contact Samsung directly to see if they would do anything for me.

I am out $279, and all I have is a damaged, nonfunctioning TV. I spent over an hour at Best Buy trying to get the matter resolved. It was very frustrating for me and emotionally draining. I feel like I've been robbed.

My wife purchased a sirius stiletto 2 with accessories, adding up to about $500. At the time she thought it would be good for me since I commute to work on a train for an hour. Unfortunately, it is something I will not use, and after reading the manual it will not work on the train anyway. Since it was purchased on line, I called them directly to ask about returning it, but it was past their 30 day policy. I said I would take a store credit...especially since I am in the market to buy a LCD HD TV, but they will not even give a store credit!

I am stuck with a product I will never activate or use. I will never buy anything from Best Buy again and will recommend the same to everyone I know...which I have done several times. I also count this as a strike against Sirius satellite radio.

We purchased an iTunes gift card for our son for Christmas, who goes to college in WV. We purchased it at our closest Best Buy store.

He has used many iTunes cards successfully, and certainly knows how to access them online. He did not want to download the tunes on our computer in Ohio, so after returning to college he attempted to use his card. The card issued the statement that it had not been activated.

He was in West Virginia, and the receipt (which we had) was in Ohio. The next time he came home we returned the card, so the store could properly activate it, but the store manager said the receipt was dated beyond their return policy date and nothing could be done.

We paid the store $25 for services that we DID NOT RECEIVE and they would DO NOTHING to correct the problem.

I purchased 2 Samsung Super Light Scribe DVD Writers, and when I got home I noticed they had been opened. (There was no plastic wrap, just a weak sticker.) I found the drives were replaced with what appeared to be bags of rocks taped very tightly. I called Best Buy in Victorville, CA, and they told me to come down, and they would replace them. When I got there all Samsung drives were removed from the shelves, and I was told NO refund will happen or an exchange. In addition, I purchased a blender that appeared to have been re-taped, and at the checkout stand I requested that they open it up for inspection, but was told I needed to pay for it first. It works so far; however, there are scratches that are minor. They are placing previously purchased products back on the shelves and stating they are new and do not possess tape to seal boxes. They then threatened to call the police in which I encouraged them to do, but the manager ran out of store and told me to go [expletive] myself!

I am epileptic and tried to resolved the issue with their Consumer Relations department only to be played off like an idiot. I then went into 3 back to back seizures from the stress. I had to pay $ 30.00 to place a stop payment on my check, and finally have $20.00 in gasoline down the drain.

My husband and I went to Best Buy to purchase a camcorder before the birth of our first child in a few weeks. We purchased a hard drive camcorder that we knew had been restocked. We were hesitant to do, so but we were told that it was the only one they had. The sales associate went through the box and told us everything was present and in working order. When we got home the only instructions were in Spanish, there were no computer cables, and no remote control. My husband called the store and they said there was nothing they could do. On the back of the receipt is states that returns must have all accessories, so how was someone allowed to exchange the camcorder if several items were missing? There is also a sticker on the box where the store can mark if items are missing from the box, but the box is not checked. So we now have to make the 2 hour round trip to return the camcorder (minus the 15% restocking fee despite the fact that the box was open when we purchased it). This was our first trip to Best Buy and we will never shop there again.

I bought a surround sound system as a family Christmas gift. I set it up about two months later and found that not all of the speakers worked. Returned to Best Buy. First question was whether I'd purchased the extended warranty plan. I responded that I had not and was told there was nothing they could do, and that I would have to contact the manager. I did and got nowhere. I had never experienced anything like their demeanor before or since. I phoned the company and was told to return it to the store.

When I returned, another employee managed to be easier to talk to. He said he'd encountered the same problem and sold me the really high end gold connectors, which did absolutely nothing. I returned yet again but they would not take back the costly connectors, since the package had been opened. I had been a loyal customer and had tried all of the fixes Best Buy proposed but ended up with a surround sound system that hasn't worked properly since day one. I've learned that this store is seldom the best buy and will never purchase another product from them.

The unit cost several hundred dollars and it has never worked as it should.

I purchased a PCTV HD Stick at store #292 on Taylor Road in Columbus on 1/28/08. After opening it on 3/1/08 I found that it did not work correctly. I tried to return it on 3/3/08. I was told that I could not return it because it had already been returned. Of course that was impossible because I had the item with me along with the bag, all packaging and the original receipt. I was told that it had been returned to store #295 on Morse Road in Columbus, and that there was nothing they could do. After explaining that was impossible, I was basically called a liar and a criminal. I went to store #295 today and experienced the same thing.

Instead of checking what I told them, they preferred to call me a thief and a liar. I am a computer engineer / consultant and I know people and computers makes mistakes. They could have checked their inventory or even the video tapes from security to see I was not lying but they chose to insist I was lying. So I am contacting an attorney to see what my options are, I do not like being called a liar and thief by any person or machine. I wasted more than 3 hours of my time which I bill at $120.00+ an hour, plus gas and embarrassment. I will at a minimum be filing a small claims suit against the managers of store #292 & 295 by the end of the week.

Store # 295 manager is Chris Palmer, and store number 292 manager only gave me her initials, but I will find out who she is. I have my proof, and I cannot wait to see Best Buy in court. This could have been a simple transaction, but their managers chose to assume everyone is a thief or a liar. We will let the courts decide who is what. Thanks for your time, and I will see Chris Palmer and the other manager soon. This is what happened, and what I sent this information, also, to their customer service. I have not heard from them.

I purchased a Hoover steam carpet cleaner for $170.71 from Best Buy in Fort Collins, CO. It worked properly the first time, but the second and third times failed to suction up water. When I took it back to Best Buy, they refused an exchange because more than 30 days had passed. A steam cleaner is hardly like a TV or computer that is used every day. It would have been impossible to know within 30 days that the steam cleaner was not functional. However, several levels of managers culminating in store manager Brandon Pagani, refused to consider an exchange. My only option, according to Best Buy, was to have Best Buy send the steam cleaner out for repair. Since the machine was still under warranty, the repair would be free, and I have a slip from Best Buy showing an estimate of $0.00 for repair.

However, the repair people (I do not know if they were Best Buy or Hoover people) could not duplicate the problem I had experienced twice, so they shipped the steam cleaner back to Best Buy, not repaired. Best Buy informed me that I would have to pay $34.95 to retrieve my steam cleaner since there was no repair. Best Buy's policy says it can resell the steam cleaner if I do not pay the retrieval fee within 30 days. I have lost $170.71, plus $34.95, for a steam cleaner that only worked once.

I have two complaints about Best Buy's policies. In December 2007 I went to Best Buy and bought a few items that totaled $500.00. I paid in cash. On that same day I brought the items back because I found a better deal somewhere else and was told that they couldn't refund me back my cash. They said that they have a Policy that they can't refund you cash if it is over $200.00. They said they would issue me a check in two weeks. I couldn't believe it. I paid cash and brought the items back the same day and had to wait for a check. I don't have that much money, and I needed my cash back. So, in two weeks I received my cash back in a check and had to take it to the bank and then wait for it to clear as well. They wouldn't budge and said this is our POLICY. They don't tell you their policy when you are at the cash register, they are eager to take your money but not give it back.

Now tonight my husband went to return a Christmas present that we had gotten from his brother; it was a GPS. When he told me it was from Best Buy I cringed. My husband got to the store, and they said that the item had been opened and they had to charge us a 15% restocking fee. I called my husband's brother who had bought us the GPS and asked him if he had opened it, and he said he had not. I didn't open it either, which means that they sold it that way. Regardless, how dare they want to charge us $50.00 to restock it? We spoke to a manager at the store who was very rude, and he wouldn't budge. Said it was their POLICY. I called 1-888-Bestbuy, and they also wouldn't budge and almost insinuated that I was lying because of course they couldn't have sold the item in a box that had been opened or had a sticker that was removed. So, I didn't get my money back once again. I just want people to be aware.

I returned a digital camera and was given an in-store credit card. Not finding anything else I wanted, they kept my cash and told me I had to buy something in their store. They will not pay me interest on my cash. I do not approve of their return policies.

I'm out about $115. Their computer now cannot read the dollar amount on the in-store credit card.

About a week ago I ordered a camcorder from Best Buy which I received in about 3 or 4 days. It was not the one I ordered. I contacted customer service and asked about the one I ordered which recorded on mini dvds. I was advised that the fastest way to exchange the one I had for the one I wanted was to simply re-order the one I wanted and return the one I received to my local store.

When I did this I was charged a 15% re-stocking fee which I was never warned about by their representative when she advised me on how to go about exchanging the item. This cost me $31.45.

My son purchased a Motorola Gaming Headset on Dec 22 that was defective. Best Buy refused to allow him to return the item. They said that their computer said that item wasn't sold in December in that store.

My son paid cash for the item and has lost the receipt. The store clerks were extremely rude and basically called him a liar because it wouldn't come up in their computer. I was with my son on the day he purchased the item so I know when he bought it.

This is very disappointing to a child that a store does not stand behind their merchandise.

We bought a Westinghouse 26 inch HDTV on 12/18/07 for my daughter's Xmas. We opened it Christmas morning, plugged it in and there was no picture, just colored lines. We brought it back to Best Buy on 12/28/07 to exchange it for a working one. An expert Tech, according to Best Buy, took the TV out and plugged it in. He saw the same exact thing we saw Xmas morning. He told us that we do not qualify for a return because there is internal damage.

All he did was plug it in, like we did, he never looked inside the TV. How does he really know if there is any internal damage and so what, we bought a damaged TV for $760.

When we complained they were very rude to us and said there was nothing they could do. They suggested to call the toll free Best Buy phone number. Same results. They refused to exchange or give us a refund.

Best Buys keeps my $760 and I am stuck with a broken TV.

I purchased a Magnavox portable DVD player to be used in the car on road trips only. After approximately 4 to 6 uses, it stopped working--not holding a charge. It wouldn't work when plugged into the car jack or via home outlets to charge the battery. I took the unit back to Best Buy, and they told me the plug had probably gone bad. They also said this is not an uncommon thing. Then they told me the Magnavox 1-year warranty will cover parts but not labor. This is a unit that is less than a year old, been used maybe a half dozen times, and now they want me to pay over half what I paid for the unit to fix it! It shouldn't be broken! It's hardly been used!

I asked Best Buy to switch it out with a new unit. They would not. This is now apparently a discontinued product! I work hard for my money, and I would expect a costly piece of equipment to last longer than a few months. Best Buy and Magnavox have lost a customer. In this billion dollar industry, does anyone care? I DO! Looking for a new DVD player.

The economic damage that resulted was I LOST MY MONEY!!! I paid for something and got nothing. I have a shiney silver thing that has absolutely NO USE AT ALL and it cost me my hard earned money I don't make serveral BILLION a year like these electronic companies do!!!

I purchased a Playstation 3 two days after Christmas, came home, played it for 30 minutes, then it just stopped working. When I brought it back to the store, I was informed by the young customer service rep that the serial number on the PS3 did not match the serial number on the box. Beyond upset I was informed by the Manager to contact Corporate Customer relations. After I do I am told again they will not exchange anything with different serial numbers. I do not own another PS3 and did not previously purchase one. I have spent thousands of dollars at Best Buy in the past, but after this $492 dollar rip off with my PS3 tampering, I will never ever shop at this store again. I have to say I am so upset with everything. I honestly bought the system ,played it for 30 minutes, and it broke. I am assuming someone messed with the unit, and I would have never thought to open up the box in the store to view the numbers all matched.

I am personally out $492 and have a big headache.

I purchased a camcorder w/warranty on line 11-23-07 as gift. It was received on 11-29-2007. The recipient did not want the gift item. The camcorder was not opened. Upon calling Best Buy to return, was informed of their policy that it must be returned within 14 days of receipt and is not returnable. This was not made clear during order process, which is unfair practice on their part--very deceptive on Best Buy's part.

Now I'm stuck with another camcorder... which I don't need.

I bought one of Bethesda Softwork's $50 games called The Elder Scrolls 1v Oblivion Game of the Year Edition plus the book that covers all platforms. I bought this from Best Buys, and they don't have a return policy. I have a windows xp P.C. and cannot play the game because Bethesda said I have the wrong video card. I asked them what can I do? They said, "Nothing." I have to eat the money, and they would not let me talk to management. I don't have 80 dollars to throw away; the book cost $24 dollars plus tax. Thank you. I hope you can fix this problem for me.

Loss of money and frustration from dealing with these people!

I went to Best Buy on Nov. 23 to try to purchase a Toshiba laptop (special price). I went there real early, and they said that they gave out tickets for those, but if I waited in line then they would be available if the customer did not pick them up. At 9:30 they started letting us in the back. I was about 7th in line. When I got up there they were out of the Toshiba but had another one on special. I asked about the return restocking fee, and he checked and another guy said 15% restocking fee which he relayed to me. So I passed. I then went to the camera department and was talking to them and they said there should not be a restocking fee unless the package is opened.

I immediately went back to the line and talked to the clerk, and told him he'd given me the wrong information. He checked and said it was the wrong information--was nice about it. They called asst. manager Lou, and he was cold and unconcerned that I'd been given wrong information. He said they assume everyone opens the box. I feel this Lou is incompetent as a manager and should know the actual store policies before he comes to customers with his cocky attitude. The manager Ryan then came and supported Lou and asked me to leave the store. I came there early, I waited my time patiently, I did what I was supposed to do. Best Buy was in the wrong not me. They deceived me on this, and I am not happy about it. I have talked to several people since who told me that Best Buy is famous for giving people the wrong information.

I purchased an XBox 360 for my son yesterday. I paid $377.11 cash for it. It made it through a few hours of play and then froze up. I took it back to Best Buy this afternoon for an exchange and there were no more in stock. Rather than wait until Tuesday, when their next shipment arrives, I asked for my money back. I wanted to take my very disappointed son elsewhere. They would not give me my money back but tried to give me a gift card instead. If I did not want the card I could wait 10 days for a check to arrive in the mail. I became angry telling the clerk I paid cash just yesterday for a piece of junk and now I have to wait 10 days for my money. She explained their policy of not giving money back over $250. She threatened to call security on me because I was being rude. I asked for a supervisor and was told she was it. I feel this is a ridiculous and an unfair policy to a customer paying with cash. I now have to wait 10 days for a check in the mail.

Apparently, there are no provisions for the unsuspecting cash paying customer who purchases a piece of junk in good faith. I purchased the unit at Circuit City across the street and find myself $800 in the hole instead of $400. I did not apologize for being rude but remain very angry at the treatment. I must wait!

Bought a surge arrestor (APC). Worked about 2 months. Took it back. With or without a receipt. was told after 30 days,,,no can do...Called the 800 number on the back of the appliance and was told it has a lifetime warranty and should have honored..They were super and sent me a new one at no charge. Will never got to Best Buy ever..and will tell all of my friends.

I went to Best Buy and purchased a Sony PSP. When I get home, the PSP was broken; there was a scratch on the screen, and one of the buttons was broken. When I went to the store to return it, they told me that the serial numbers did not match up. Some Best Buy employee did not do his job when checking the product to make sure the serial number. I patiently asked to call Best Buy Corporate. As I sat on the phone with Best Buy, I spoke to one representative who told me the same thing, and I asked to be transferred to a supervisor.

While on hold for a supervisor, the manager of the Best Buy came up to me, asked me to put the phones down, and speak to him. He told me there was nothing he could do and asked me to leave the store. I obviously ran out of patience and my temper rose as he started ushering me out of the store. I then in anger screamed.

I lost $175 on a PSP.

I purchased a Zune Mp3 player at a Best Buy. When I got home I noticed that the seal on the box was broken. I wondered if they sold me a used/returned Zune.

I started looking through the Mp3 player files and found an explicit ************ video on it. I was extremely offended at the fact they sold me a used Mp3 player, passed it off as a NEW product and charged me the original price. And they didn't even take the time to look at the content of that Mp3 player before reselling it.

My husband purchased a PC video game for $19.99 for which he paid cash. He got the game home only to find it had two discs labeled #2 and no disc labeled #1. We returned to the store (an hours drive away) to return the game for a refund or exchange. The clerk offered us an exchange, we went over and looked, no more of copies of this game were available and there was nothing else my husband wanted. We returned to the register where we were informed that we could get another game for the same price and that was the only option. This was said by a gum chewing, insolent clerk who continued keying on her computer and didn't even look at us once.

My husband explained that he did not want another game, he wanted his money back. Ms. Attitude explained that it was not their fault the game was defective, it was the manufacturer's fault and therefore there were no other options. My husband became agitated and demanded the manager. Ms. Attitude said you don't have to yell at me (he wasn't yelling) and sauntered off to get the manager. The manager, Eric then came over and asked what was the problem. My husband explained and the manager then proceeded to tell him that he could get another game or a credit and that he didn't appreciate my husband yelling at the clerk and making her feel threatened. I pointed out that no one had yelled, my husband had raised his voice but only because Ms. Attitude couldn't seem to be bothered to tear herself away from the computer to help him.

Eric once again repeated that we could have a credit or another game. My husband once again repeated he wanted his money back. Eric became very snotty and sarcastic and finally after another 10 minutes slammed our money and receipt on the counter and said have a nice evening and huffed away. The worst experience I have EVER had and I will NEVER go back. We have purchased many items there from TV's to laptops and I will never ever go to any of their stores again. All this over a $20.00 game!

Over a year aog I bought an XBox 360 from our Local Best Buy I should mention it is the only Best Buy within 100 miles. I also bought the product replacement plan. So of course in true Xbox fashion it broke. I took it to the store informed them that it was broke they took it back and confirmed it and replaced it. I will tell you I was very happy and told everyone how great this store was. Well low and behold 4 months later we once again recieved the red rings of death. I took it back.

Spoke to the young lady at the return desk she informed me that I would have to send it out and that was there policy. I informed her of the above story. She left in a huff and got her manager he came up and informed me that they have had a change in policy and they no longer do in store replacements and I would need to contact the product replacemnet people. It will take them 4 to 6 weeks to fix it.

Purchased a product replacement plan and was told just bring back the product and I would be given a new one. Turns out you have to send the product back for either repair, replacement or a voucher for a new item. After 4 tries to get a return shipping label they finally said they would just mail me a voucher or a gift card to take to the store.

After not receiving it for a couple of weeks I called back and was told that they had a problem making the gift card. I spoke to a supervisor and he said he would send it right away which he did. I received a store credit card and went to use it and I was told it was not activated and spent an hour speaking with management who cannot make any decisions and now I have to wait 7-10 days for them to activate it. I won’t shop there again.

I received a Nikon digital camera and not more than a month after Christmas the camera stopped working. I tried to exchange the camera on because the lens would not retract. No other damage was visible other than the lens protruding from the camera. Like I said this was a present so I had to wait for my cousin to send me the receipt. When I went to Best Buy they would not exchange the camera because they conveniently discontinued that particular camera as of Jan 21st 2007. And they have a 14 day return policy which due to the holiday was extended until Jan. 8, 2007.

Camera was sent to the repair center to asses the damage which was deemed unrepeatable because of unexplainable corrosion. When the camera was returned the repair center had broke the camera's shutter.

Teresa Pineville NC (12/31/06)

My young daughter purchased World Warcraft from Best Buy in Pineville, NC. The sales associate told her that the game could be played as a stand alone. We opened the package and in reading the manual found the game had to played on-line and there was a monthly subscription fee. None of this information was available without opening the product.

I tried to return the product to the store. Unfortunately, my daughter being young did not save the receipt. I spoke to the person doing returns, her supervisor and a senior store supervisor who said without the receipt they could do nothing.

Evidently they do not have any problems with young customers being given incorrect information. This product would not have been purchased if my daughter was not misled by the associate. I find it amazing that nothing can be done to satisfy us as customers. Because of the misinformation provided by the sales associate I have two unhappy children and a game that we cannot use. In addition to this I did not appreciate another employee standing in the background and watching my discussions and laughing. I found this extremely disrespectful as well as unprofessional.

I went to best buy today to get an exchange for a PS2 Cordless Controller. I waited over 25 mins for the customer rep. name Justin to tell me he was not able to do the exchange due to I abuse the warranty. I asked to speak with a supervisor. He called many times and no one answer his calls. At the end the manager came to the customer service desk and he asked what the problem was. I told the manager that my wireless control broke. All the manager said was we can not exchange it because you can only exchange it once

I asked the Manager, how come I was not told of this when I did the 1st exchange. The manager said did you read the terms and conditions I told the manager all cunsumer never read contract and it was their obligation to tell the customer of the things that are happening. I asked the manager ( FRANK ) if he was going to do anything to help me twice and he only said there is nothing I can do I reply. so there is nothing you can do. Can you imagine what I went truh for a $39.99 purchase. So now thing about it and realize what they will do if you did an over thousand dollars purchase. I told the manager I will call his boss to get a better answer and he reply. How fun and let me know the outcome.

I would like to place a consumer complaint against Best Buy for deceiving customers by failing to clearly state their 15% restocking fee policy at time of sales and prior to the actual sales transaction. Details are stated as follows: On Aug. 11, 2006: I visited Best Buy of Bellevue, Washington. I looked into buying a GPS system. At the time, I was very hesitant to pay so much money for a system especially because I did not know about its performance. I discussed my concerns with Best Buy's Sales Staff. The Best Buy Sales staff told me explicitly that I could take the system home and try it out; AND if I was not satisfied with it, I could return it within 30 days.

Throughout the entire discussion, I was very reluctant to buy it. But, he convinced me to try it out. Throughout the entire time, he had plenty of opportunity to; but he did not, mention anything about Best Buy's 15% restocking fee. I purchased the system and tried it out ONCE. I repacked everything in its original packaging. I had to leave for France the next day. But, I asked my sister-in-law to return it for me within 1 week. Within 1 week from date of purchase, my sister-in-law made repeated attempts to return the GPS system. The store clerk called the Store Manager and imposed a 15% restocking fee.

When my sister-in-law protested and refused to pay for this fee, the Store Manager pointed out to her that the restocking fee is indicated on the back of the receipt, and that she should have read it. The policy stated NOTHING about GPS systems. It only made references to computers, radar, radios.

As for reading the return policy on the back of the receipt, I would like to point out and emphasize that at the check-out counters to pay for purchases, there was a line. There was not adequate time for anyone to read the store return policies. The customers waiting in line, including the Best Buy Cashier, tried to push and expedited the process. How many constomers were actually asked to read the store return policy at the cashier counter?

Best buy is a terrible company. I bought a Kodak Camera July 15th, 2006 with a Kodak gift card and when I went home I realized it was the wrong model. The sales man said It was 7mbs. I never opened the box but it had tape on one side and the tape was barely visible but was already cracked open. I never opened the box! Never touched the camera. I went into the store two days later on 17th to return it and after looking at other cameras decided to come back another time when I knew for sure what model to get for my vacation to Europe. When I went to the lady that was holding my camera she walked away with it and came back with a rude snotty attitude telling me I opened the camera because the seal was broken.

She said they were going to charge me a 15% Restocking fee. I asked for the manager and apparently they have no General managers in the store. This young guy named Adrian with a chip on his shoulder comes over to me and he was very rude. When I told him I did not touch the camera and showed him the camera was in the bag sealed and told him his staff was rude to me he continued to raise voice saying do you want me to help you, If you do then dont call my staff rude his voice was loud, yelling and trying to humiliate me so that customers and fellow employees could hear. He then just walked away and left me standing there with my camera refusing to do anything. I have never been treated like this in any store for all of my 46 years of life.

i bought a portable air conditioner yesterday (open item box) price was great. i got them to check for missing items and there was 3 items missing. I went online to look for the missing pieces and realized that this item was compleatly different from the one on the box. I went the next day to return the item very frustrated. They will not accept the return now because it is not the item listed on the box.

I purchased a Cannon SD600 digital camera on Sunday June 18, 2006 at 12:00 noon. The camera would not work so I returned it to the store by 03:00 PM. The clerk would not accept the return because the serial number on the warranty card did not match the serial number on the camera body. The manager implied that I switched the good camera with the broken camera! I asked if the packages were verified and sealed at some point and the manager said no. I called Canon and they stated the packages are not sealed due to customs requirements. I believe that the camera was illicitly exchanged somewhere along the line but certainly not by me. They have clearly allowed pilfering to occur internally and are passing the problem along to the customer.

My 14 year old daughter was heartbroken that her graduation gift was not available for our vacation. The $350 will be recovered through Citibank credit card consumer protection (I hope!).

I purchased a Digital camera from Best Buy and did not like it. I returned that item and paid the 15% restocking fee of $60.00 and was told by customer service that I would receive my refund check of $542.64 within 14 business days. I waited until the 14th business day and nothing came in the mail.

I received an Insignia TV (Best-Buys brand) for Christams; Model ISTV040919. It was purchased on 11/25/05 and I have a gift reciept. Because of hoiliday gift giving, Best Buy's 30 day return policy was effective 30 days from Christams day 12/25 (not from the day of purchase) and it says so on the receipt. One would assume that their 90 warranty on thier own product would also be effective from 12/25. On March 23, 2006 the TV screen went completely dead. Sound, remote, work fine but a blank, dark screen. This was within 90 days of 12/25 but not from the purchase date. Best Buy store and Insignia customer service REFUSE to do anything about this. Any TV that breaks down within 90 days of use (or within the first year for that matter) is defective or a piece of junk. I can get no-where with Best Buy or Insignia they refuse to fix it or exchange it for another.