Best Buy Price-Matching

Gail of Bridgehampton, NY April 11, 2009

Shopped at Best Buy en route home from hospital in NYC with husband. When inquired about high price of phone, was told by two salesman that Best Buy had a 30-day price guarantee policy to match any advertised price with no exceptions given. Turns out that this is only for print ads and cannot be done by phone as they assured us that it could. They won't match new merchandise at Amazon or anywhere online.

Called Kevin the manager who would not make good on his salemen's claims; nor would Mary at the home office called from Best Buy website. I also bought a flat screen TV from Best Buy this year, but won't ever shop there again. They lie about their policies; say anything to make a sale.

This will cost me both time and money to return the two phones but the price difference of 50 for just one of the two phones is too aggravating to ignore. I do not like being tricked and that is what Best Buy did to make this sale!

Freidoon of Midlothian, VA March 28, 2009

1. Many times, Best Buy refused matching price by giving me various reasons why they can not match a price... Such as this is not the same item, We don't match prices with Costco or Sam's club.

2. They would even give me a hard time when their web site had a sale but in store they would not honor since their website in store was not displaying the sale. I even once printed the sale from their website and took it to store and checked aginst their store web and the item was not on sale...even though the date from my print out was same day.

3. They sold us a fridge, the ice maker was making ice and would not stop and when opening freezer, the ice would pour out... Later, it started leaking water and the freezer door would not open... We complained and complained and always got the same tech who changed a little part once which did not do anything, then one Saturday was supposed to come and called us around 10:00 a.m. and told me that he was going to call Samsung and would then come by... We never saw him and called the office the next week and were told the case was closed and we could open another one.

William of Oakland, FL March 22, 2009

I purchased a 46 Samsung TV and LG Blue-Ray player. I followed ads for the next 30 days as accourding to the posted BEST BUY price match guarentee they would match any local retailer. This Best Buy does not. When I found a price lower then what I paid for and brought the ad into the store. both Nick, Customer Service Manager and Dana, General Manager, told me that they would not make any money if they matched EVERY LOWER price that people brought in. I was told they would rather me box up my items and bring them back before they would give me the 275 price match.

The Best Buy policy is that they will match 110% of any competitors prices. I went back into the store to purchase an all-in-one remote. The Winter Garden store had it for 249 and I found a competitor for 179. I had a Best Buy coupon that I also wanted to use. They told me they would prefer me to go to the competitor as they would lose money if they matched the price and I used my coupon.

With my TV purchase I did not receive a discount which accourding to the Best Buy price guarentee should have been honored. I took my businss elsewhere for the all-in-one remote.

Mark of Heath, TX September 26, 2008

Went in to purchase a TV. I had found one at Fry's but wanted to spend my money at Best Buy in the town I live in. Store Manager Chantelle would not match Fry's after it was called and verified and in stock at the Fry's. She said if she sold it to me at that price she would be loosing money because that was cheaper than what they bought it for.

The economic consequence will be the loss of business by me and the people I know.

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