Complain about a product or service

Wal-Mart Pharmacy

Suzanne of Sharpsburg KY (6/3/03):
There is a serious problem at this particular Wal-Mart pharmacy (Mt. Sterling KY) of people getting shorted on their prescriptions. Several months ago my aunt had heart surgery and had to have some very expensive medicine afterward. She could only afford to buy the pills 10 at a time.

Twice when my mother took the prescription to be filled for her and she was shorted on the pills. Once she got 7 instead of 10, the next time she got 8. After that she counted them before leaving the pharmacy. Just today my brother was telling me that he had a prescription filled and received 13 pills instead of 30. They are always quick to replace the missing amount, but my gosh, can't they count to 10??

Maybe one of their employees is doing something under the table. If this can happen 3 times in our family, how many others is it happening to? People like my aunt who is on Social Security can't afford to pay for medication that they aren't receiving. There needs to be an investigation of their practices.

Yes, there does and if Suzanne will contact the Kentucky Board of Pharmacy, they will investigate it.

Phillip of Paragould AR (2/10/03):
The Paragould Wal-Mart has no organization. I went to have a prescription filled on 2/8/03, couldn't due to insurance block until the 10th, was told it will be filled on 2/10/03 and in line to be filled that day. Dropped by there at 445pm and prescription was not filled. 3 other times in last 4 months, I called to have a prescription filled and to be picked up at my lunch hour. I double-checked when I called to see when it would be ready and when I did go to pick up prescription(s) they were not ready when the clerk said they would be.

I have only a 30 minute lunch and just wanted to drop in and out and get my business done. I couldn't. At time my primary insurance would not fill a prescription and I asked the staff to put it on my file that if primary wont accept to run it through secondary and when I have gone to the pharmacy to pick up my prescription at the designated time I was told it would be ready I have found the prescription not filled because my secondary insurance was not even checked. This is the only Wal-Mart Pharmacy I have found to be disorganized. I compliment the staff at both the Bryant and Sheridan Wal-Marts for their professionalism.

Martha of Winston-Salem NC (1/7/02):
On 1-2-02 I had a prescription filled at this Wal-Mart pharmacy. I was over the limit on the items in my cart to check out, so the pharmacy scanned my prescription for me to check out in the store. When I got home, my prescription bag was not in any of my Wal-Mart bags. I called the store, and they traced the cashier from the receipt; they said it would be turned back into the pharmacy, called back the next day, no prescription been returned.

Then I was told I would get a refund, bring back the receipt. I sent my husband with the receipt, he was told we had to talk to Chris, the manager today, I talked with him, and he says they are not responsible once the prescription leaves the store. Since it didn't leave the store, since they never gave it to me, I certainly think they are responsible.

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