Complain about a product or service

LitterMaid

Littermaid • Fire hazard • Feline entrapment • Unhappy new customers • Unhappy repeat customers • Accessory problems • Customer diagnoses • Privacy tent • Slow order processing

Who likes cleaning out a litter box? No one we know, so it seemed like a great idea when LitterMaid came up with a self-cleaning box. Only trouble is, it doesn't seem to work very well. Despite that, even the most ravenously dissatisfied customers keep coming back like cats to catnip, buying one derelict pooper scooper after another.

A few of the more recent complaints ...

Heather of Wylie, TX January 29, 2010

My husband and I bought the older version of the Littermaid and it worked great for a while, but then wouldn't stop cycling. We returned it to the store from which we bought it, and we upgraded to the Elite model. The Elite model doesn't work as well, and we wish we hadn't spent the extra money. It dumps a lot of litter on the floor, which is quite messy. Also, the metal tines aren't as effective as the plastic ones on the older model, so we end up doing some of the scooping ourselves.

We're looking for a different self-cleaning litterbox to add to our home, because we will not purchase another LitterMaid Elite, and the older model doesn't seem to be available for purchase in pet stores anymore. A lot of extra mess to clean up, and wasted money on a product that doesn't work very well.

Diane of Tiverton, RI January 24, 2010

This is the 3rd model that has broken within 30 days. I do not want to clean litter and thought the idea was great. The first model broke and I did not have the receipt, the second purchase did not work and was returned within 10 days, the 3rd purchase just broke within 35 days. I will find my receipt and return it to the store. Total unacceptable, poor quality and very expensive. It does not work.

Louanne of Thomasville, NC January 18, 2010

I' ve purchased 3 of the regular Littermaid litter boxes and was generally pleased. I recently purchased the new model LitterMaid Elite Mega and it is not a good product at all. I have to unclog the litter twice a day as the rake stops at the clumps and will not deposit them. The Littermaid would not stop recycling so I had to return to the store - which the replaced it. The replacement works as long as I'm here to unclog it morning and night - what's the use? I was pleased enough with the 1st 3 units but will not purchase another unless they acknowledge the product is faulty. Logged a complaint on their website.

Susan of Saint John, NB January 16, 2010

I bought a unit the 2nd week of December - besides the cat getting the electric cord tangled in the rake on Christmas - now the darn rake won't move. What a waste of money!! Don't buy this.

Joy of NORTH WALES, PA January 7, 2010

I purchased a Littermaid Elite self-cleaning littrebox in July 2009. It broke in October 2009 and I purchased a replacement. The replacement worked for 2 months and then broke in January 2010. Both times, contacting the company's customer service line was unsatisfactory and resulted in an offer to replace the unit(s) as they were under warranty and registered on-line, provided that I under cut off various pieces of the units, wrote a detailed letter describing what was wrong, included a check for 10 to cover their shipping costs.

Sally of Wisconsin Dells, WI December 22, 2009

i just bought two of these things because I just got two cats One worked for two weeks and the second broke down a week later.

Jamy of Houston, TX December 21, 2009

I purchesed two of the new supposedly multicat Littermaid max & chloe model. I had the old version and used it til it gave out. I am shocked at seeing the same complaints I have already posted. Along with the fact that it doesn't work as well as the old one, they didn't increase the size of the receptacle. So, multi cat plus same size receptacle as one cat equals mess and need to replace receptacle quicker. At some point it actually stopped working altogether because the thinner metal spines wasn't cleaning th box.

Elaine of Severna Park, MD November 24, 2009

Bought a littermaid Mega Elite 9250. Had an older MEGA that has worked for 3 years. It had a plastic rake with rather thick tines. I now have more cats so I bought an additional box---the 9250. WORST BOX I'VE EVER USED !!!!!!!! It has a metal rake with thin tines and a rather weak motor. The timer sets the rake off before the litter has time to really clump. The litter breaks apart into little pieces then the rake usually just goes over them and passes them by. Sometimes though, the litter is picked up by the rake. Then, when the rake opens the lid, the top of the recepticle falls down and blocks the clumps that have luckily been picked up--usually along with some unused litter---and instead of making it into the tub, it all of it falls onto the floor. I wish I could find another OLD MEGA so that I'd have something that works. I guess littermaid never heard: WHY FIX SOMETHING THAT ISN'T BROKEN?????

Brandi of Brooks, AB November 23, 2009

K I purchased a very expensive useless litter box. It does not work and the warranty does absolutely nothing. My unit lost power so i called the 800 number on the box for replacement or warranty work. Well to my surprise there is no such thing after a year and they will not even suggest any helpful hints to make it work again. It never did rake the litter that well and I found myself scooping more then the machine itself. So when a person purchases such an awful product and there is nothing the company will do to help you I say complain and hope that enough people out there read the reviews and not purchase this product. I am very disgused that I spent that kind of money in the first place but then to have a company not stand behind there product is even more frustrating. So to all of you out there thinking that self cleaning litter box is the way to go I tell no it is not and beleive you me scooping is not that bad once you think about the money you spend on a unit like litter maid that doesn't stand behind there product!!!! Be warned it is not worth the money and time to purchase this product.

LINDA of VIRGINIA BEACH, VA November 13, 2009

The Littermaid Litter Box: the first one I had was great until it stopped working, I upgraded to the elite, the worst thing ever, the rack sits in the back and causes clumps and extra noise and more work for me. I feel they should correct the design and send a new one that works properly. Also you can never find the cat liter thats associated with the Littermaid box.

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