I received for Christmas December 2011 three brand new LM680 Littermaid boxes. After installing them a couple of days later, we noticed one of them didn't sound right when the motor ran. Within a week, it stopped working altogether. I called Littermaid Customer Service, and after several frustrating minutes, they determined the unit was bad and said if I sent them the black battery holder, the end of the power cord and the sticker from the inside of the unit, I would get a full replacement.
I mailed that to them on January 18, 2012, with my claim #. By mid-February, I still had heard nothing so I called back to Littermaid Customer Service and was told the unit was on back-order and I was "guaranteed" to have the unit by the end of February 2012. When by March 13th I still had heard nothing, I called again and was told that they still were on back-order, and I would be "guaranteed" to receive on by the end of March. On April 17th, I called again, and was told it would be June before I would see a new unit, but this time it was "guaranteed" to arrive. Yeah, right! At that time, I was so frustrated that the customer service rep agreed that if I fax in my receipt, that they would just refund me instead of sending me the unit.
By this time, the 2nd box had stopped working. And the rake was stopped dead center in the middle, so the cats can't even get in the box now. I faxed them a copy of my receipt on April 18th, 2012, and waited again. By May 21st, I called back to customer service and was told that my fax was received and the refund was authorized on May 17th, one month after they received my fax(!) and it would take 4 to 6 weeks to receive the refund! Two days later, I called back to Littermaid and a very snooty customer service rep refused letting me speak to a manager and told me I would be getting my replacement unit by the end of June. I explained that two days prior, I was told I was getting a refund. She said she had nothing in her notes about that, but I was "guaranteed" to receive the new unit by June 30th.
At this point, I told her that since the 2nd unit is now broken, was I going to have 6 full months before they refund or replace that one. She said if I fax them a copy of the receipt, that I will be "guaranteed" to get a refund for the 2nd one within 6 weeks. They already have a copy of the receipt! I faxed it to them on April the 17th. The Claim # for the 2nd one is # **. I doubt I will ever see a new unit or any refund back from Littermaid. This is a scam! They have been, "6 more weeks" for the last 6 months. I never get to speak to a manager. I have owned Littermaid boxes in the past, but sure, a few have stopped working within the 1st year. But, never have I had such bad customer service! Do not buy a Littermaid! They aren't worth the $129.99 you pay for, even the basic model!
