Littermaid Reviews

More work than a regular cat box. Rack does not scrape deep enough in box therefore everything accumulates right at edge just before receptacle. Experimenting with multiple "premium cat litters" made no difference. A big waste of money and extra time.

I purchased a LitterMaid about 17 years ago and used it through the years for 5 different cats. It has been the best purchase I ever made. Our cats loved having the box clean every time they stepped into it. It did have a few drawbacks: it was loud and the little plastic inserts did not last very long because they could not handle the weight of the cat debris raked into it. A year ago the track started hanging and it would no longer clean the box. That is when I realized how good a job it had been doing all these years. I wish I could get this one fixed or find a good one that works this well. They sure knew how to make them back then and I miss having it work and so does my cat.

I purchased the Litter Maid litter box in October 2013. It is not only poorly designed it is cheaply constructed at a consumer cost of $130.00 The flimsy PLASTIC TRAY SERVES NO PURPOSE ASIDE FROM AN ADDED PROFIT MARGIN FOR THE COMPANY (THAT'S HOW PRINTER COMPANY MAKE THEIR MONEY BY OUR PURCHASE OF CARTRIDGES). IT TAKES 6 MINUTES LONGER THAN A REGULAR, Standard Litter box cleaning. The cat cannot urinate as it will stick to the rail comb and has to be removed manually. In short it is one of the worst purchases I ever made and I will let Petco know.

We've had our LitterMaid Elite for almost a year now. We've only had 2 issues with it, the rake at one time wouldn't run the whole cycle. We took the top of the box off, cleaned the tracks and it worked fine. And for a little while, it kept turning itself off. We are still not sure why, but it's working fine now. My biggest complaint is finding replacement parts. My teen took the box out for a hose down (helps with the sticky litter on the bottom if you hose the littler compartment every few weeks), and I don't know what she did with the part that holds to waste receptacles and the hinged lid. So, now we can't use the box on auto scoop because there's nothing to hold the parts in place. I've looked all over and can't find them. You'd think LitterMaid would have the parts on their site.

I purchased 2 LitterMaid 580s at least 8 years ago. One of them quit working because I cleaned it wrong (I got water in the sensor). I called the company before I realized that it quit working because of my stupid mistake and they replaced the litter box, for which I am grateful and slightly ashamed of myself for breaking it to begin with. Anyway, these two litter boxes have functioned perfectly all this time, never had any problem with them that was not my own doing, like not cleaning them often enough and too much litter.

Some parts broke and finding replacements was hard... However, I was more than satisfied with the initial product. Why can't I find it on the Internet for less, as most of my stores have quit carrying it??

We have purchased a Littermaid product in the past and have not had any problems; however when the original product stopped functioning properly, we decided to purchase another one. What a mistake!!! This is just JUNK! It would not clean the litter box the way it should. We had to always use the rake to clean it completely. Additionally, we went through a lot more litter as it would spill out of the bottom by the holding tray. We spent a lot of money on this product and we are very angry that it is not working the way it should. I will NEVER purchase another product from them again. It was a real waste of our money!!!

It worked great for a while, but soon after the warranty ran out, it would jam at the least amount of resistance. It got to the point where I had to move it along in order for it to run to the emptying tray. At first it had no problem returning to the starting point, but after a few weeks it would jam on the return trip too. Very disappointing.

The new corn litter isn't worth a hoot compared with your original! The clumping is mediocre/not as good, and it tracks around the litter box easier. Why not give consumers a choice and bring back your original litter... PLEASE!

I replaced my litter box that had lasted over 2 years with the same new model, and it lasted 10 days. It keeps stopping in the middle of the box and despite resetting, continues to do the same thing going over and over. I am unable to obtain an address or number to contact the company.

My first LitterMaid purchased in the 90's worked very well for a long time. Second one purchased (Litter Maid LM 580) gave up the ghost in what I considered a much too short a time (less than a year, I think). It had a broken wire, which could not be repaired, so I backed off them for a while. Then it became too hard for me to bend over to scoop litter boxes, so I bought one about 6-8 weeks ago. Well it stopped working a week to ten days ago after having worked only long enough to fill one waste receptacle. I have repeatedly gone through cleaning and reset procedures, and it still has the bar stuck in the middle and a blinking light!! I regret wasting my money (I am a retired senior on fixed income). It certainly has been a huge disappointment!!! Never again!!

My first experience with a LitterMaid was in the mid-90s. It was great, so when I bought another one within the past year, I was disappointed because I had to clean the litter box more than the LitterMaid did. It left huge clumps. I guess I should have known better when a litter shovel was part of the package. I am not one who likes to waste my money, but I feel that I have and this was not 10 or 20 dollars. It was over 120 dollars. I know I have had it long enough that I can't get my money back, but I wanted to warn people before they spend a lot of money on a product that, to me, isn't worth it. I gave it a chance thinking I just needed a different kind of litter, but that didn't matter. I bought good clumping litter and it didn't make things better.

My original LitterMaid box lasted 5 1/2 years and never had any problems. It stopped working in May of 2012, and we had such a good experience we ordered another one. Wow! My new box arrived in June of 2012; it lasted 5 months. We returned the items requested to LitterMaid and waited for a new box to arrive. After 6 weeks of waiting and no box, I called LitterMaid again. I was then told the boxes were on back order, but I should have a new one in about 2 weeks.

I bought a LitterMaid less than a week ago because I broke my back in a car accident. Bending is not possible. I haven't had the stupid thing not even 1 week and it didn't work. Waste of my money that is limited at this time for a wastebasket that takes electricity to run and then it doesn't! I bought it the 15th of March and it stopped on the 18th. Three whole days for garbage. I will never buy again and definitely will not recommend to anyone!

We purchased the LitterMaid Elite, thinking it would save us time and money caring for our 3 cats. Boy, were we wrong! The motor to scoop the waste into the basket is horrible. My wife actually has to scrape the bottom of the litter pan twice a day to keep the machine from jamming and stopping. And don't get me started about the cheap plastic waste containers. The disposable lid never stays onto the opening lid. It leaks litter behind and underneath the waste container so the smelly urine litter still is outside the container. We purchased the additional privacy tent thinking it would contain the litter more, but it actually does no good. In fact, it is a pain to put together and you have to remove it every time you do a full litter change. The scoopable litter that the manual says you have to choose from are very expensive and really does no difference in the scooping mechanism's operation because all of it jams the motor. Stay away from LitterMaid! You will waste more money, time and frustration.

I would not buy another LitterMaid. I have an indoor cat and it is full after 3 days. This might be okay for an outdoor cat but not one that is indoors all day. It is also very loud and does not even out the litter after the cat uses the box. You also have to use the scoop everyday in order to pick up the medium pieces after use as well. It is also a very large and bulky unit and does not fit in a small apartment or area, as well as a regular litter box.

Day 32 and on my second LitterMaid box (purchased both at Walmart). Day 1 of second unit and the motion sensor does not work right out of the box! Customer service wants me to return it to them, but I'm going to bring it back to Walmart because it's easier to do so. First one worked fine until day 30 and the flat power strip came off the power supply internally. It is only taped? Very poor quality unit and all of their models (even the $175 model) are made the same way. According to customer service, they just have more options on them. I wish there was another company out there that could build something that would last. I will continue to return them until my warranty expires, then go back to manual. Not worth the money!

LitterMaid keeps breaking. I am on my third one. It seems like the company builds these machines to fail. I tore the first one apart, thinking I could fix it; but all the plastic parts and springs were stripped, so I threw it away. My second one just failed as the internal mechanism started sounding like machine gun inside - obviously internal plastic mechanism that just wore out. You would think that if we can put man on the moon, they could build a machine that would last longer than 2-3 years, but then the company may not be profitable.

After searching in vain for a replacement LitterMaid litter box, we purchased an "elite" model that cost over $150. It worked great, for about a month. Now the sleep light keeps coming on and it will not work. A call to customer service and I was told how to reset the unit and once again, it worked, for about a week. I hope I never buy such an ineffective product again.

I recently posted a complaint similar to others about the poor customer service I got when my Littermaid litter box broke and I read several complaints that were the same. I recently got on the United Pet Group website and sent my complaint to them. My email was forwarded and the problem was solved in less than a week.

I had a Littermaid a few years ago that I loved, although it stopped working after a year. I finally decided to shell out the money to purchase a new one last year as my elderly cat started becoming prone to urinary tract infections and having a consistently clean box would help prevent this. A month after purchasing it, this one stopped working too! I called the company and they had me run through a few tests to try to fix it. Upon hearing the motor on the box try to work, the rep realized this was a major problem and said they would send me a replacement. However, I had to cut several wires and mail them in, so that they knew the box I had could no longer be repaired.

I recently got on the United pet group web site I sent an email about my experience with the litter maid customer service. The email was forwarded and I got a response with in an hour and in just a few days my problem was resolved.

I have liked using the Littermaid when the first ones came out. The first one I bought lasted over 6 years and used by 3 cats. The second was identical to the first one and I liked it very much. Thereafter, the new one, Littermaid Elite Mega, does not work very well. It does not scoop up the litter because the rake rises and leaves it in the box. I end up scooping it up as if it were an ordinary box. I think I wasted over $150.00 for something that I am doing myself with a pooper scooper. Nothing compares to the very first ones sold. I would rather have one of those again if I knew where to get them.

I had a cat box under warranty. It broke. I sent all the required pieces of the box to the product warranty company, I have a case number. I overnighted the wires, parts and pieces as directed. It has been two months. I call every week and they do not have the product. Do not buy from LitterMaid.

I also had the older model for about 6 years. I loved it, never had any problems. It was quiet. It was effective. Never did I walk by and there be any sign of urine. At one point (sounds gross), it was next to my kitchen table (I never used that room). I had a dinner party and forgot to move the box. Well, it went off during dinner and someone said, "I'm sitting right next to a cat toilet and I would have never known." With that said, it broke. I was so upset. I tried fixing it several times and nothing. I assumed it was old and had its day, so I upgraded to the new model. What a huge mistake. I didn't really have the money at the time but the first one had been the best investment I've ever made so I pulled the money together and got it. Less than a week later, I could hear it running but every time I walked by, it was full. So I sat and watched.

I have purchased a number of these through the years ranging in prices from $90 and up. The most recent one I purchased did not last two weeks and it has already malfunctioned. There is a lack of customer service at the Littermaid company.

I am getting the same runaround as everyone too! I sent mine in December of 2011, it is almost August! I am making a Facebook page dedicated to the problems I am having with this company and my boxes/refund. I think I have a better chance of getting a unicorn in the mail. Hopefully, we can file some kind of lawsuit against them eventually. I mean, there are enough of us! Any lawyers interested in this?

LitterMaid Classic series litter pan - The first classic series litter box I bought lasted less than one day. The rake stopped moving. I took it back to Walmart and exchanged it for another one. I thought maybe it was just defective. The replacement lasted a couple of months and the same thing happened. I called the customer care line and followed the advice on the automated troubleshooting system to reset the rake back into the starting position. Nothing worked. I couldn't even speak to anyone about it. Every time I called, a recording informed me that my call couldn't be taken at this time and to please call back another time. This is the first motorize LitterMaid box I have purchased and it will be the last LitterMaid product that I'll ever purchase.

LitterMaid (really Fox International) is finally shipping replacement products. This is after they have been backordered for six months. If you don't get a replacement product in a timely manner, demand a refund. They would be in breach of contract if a replacement is not shipped timely.

Allow me to start off by saying how totally insensitive your phone representatives are in trying to help your customers. I’ve been waiting for what seems like forever to have my Litter Maid Cat Litter Box replaced. It is completely unsatisfactory that a customer should have to wait this long. And to top it off, the date keeps getting pushed back further and further and your representatives could care less. Your company didn’t wait to take my money when I bought your product, so why should I have to wait this long to replace your broken product? This is wrong and you should consider how long I’ve had to wait and do without my product. So what is Litter Maid going to do about it?

I had the same thing happen to me as Donna. I went through 2 Littermaid units and returned them to the store as they failed within 30 days. The last one I thought was going to last so I threw away the box. I mailed in the parts to LM as requested in 12/11. A few months later, I called and was told March. When I called back again, I was told June. Six months to replace a defective unit? Obviously, there is no good reason for this. Obviously, they are in breach of their warranty contract. They really don't even care. I've also not seen new units in stores. My guess is that this division is going out of business, probably due to a terrible product. The unit is a piece of junk and the company is worse.

I have been a Littermaid believer for over 10 years. I have told all my friends how happy I am with the product. I am very disappointed in the newer models of Littermaid. They don't really clean, and the rake gets stuck. I have to clean it by hand regularly. The older model was quiet, efficient and I loved it. I won't buy another one. Although I will miss the idea of what they used to be, if I'm cleaning the box by hand anyway, why?

I received for Christmas December 2011 three brand new LM680 Littermaid boxes. After installing them a couple of days later, we noticed one of them didn't sound right when the motor ran. Within a week, it stopped working altogether. I called Littermaid Customer Service, and after several frustrating minutes, they determined the unit was bad and said if I sent them the black battery holder, the end of the power cord and the sticker from the inside of the unit, I would get a full replacement.

Back in March of this year, my wife and I were shopping at a Walmart store in Las Vegas and my wife wanted a LitterMaid for our cat. It worked for about a week and then it just jammed. I then took it back to the Walmart store and got a replacement. That worked well for about two weeks and then that stopped working also. I went back to Walmart, but this time they would not give me back my money. I then called LitterMaid’s customer care. They told me to send them a piece of the power cord and the battery compartment. This was done on April 4. As of yet, I have not received a replacement LitterMaid or my money back. Every time I call them I get a new line of **. I hope you can do something to help me. I am at my wit’s end. I paid $64.00 for that piece of junk. My wife and I are on Social Security and $64.00 is a lot of money to us. Please help.

LME9000 - I should have known when I pulled this cheap plastic thing out of the box that it would not make us happy. I have had LitterMaid products for more than 10 years. The 980 was the best for my multi-cat family. I have owned a few of them because at one time, we were 6 cats. The 980 worked the best and was the quietest and still sturdy. This last box really stinks. I would trade the bells and whistles for another 980. I don't need it to have a sleep timer so that it won't be able to move if 2 cats use it at the same time within an hour. It broke up the "premium" clumping litter clumps. For the most part now, the box is never actually clean. It is cheaply built and I like nothing about it. I went to the website to see if I could get another 980 and they are out of stock. LitterMaid, I am very disappointed and angry.

I have purchased LitterMaid products for several years and I bought 2 of the LME9000MW and have tried for quite some time to get help with the LitterMaid litter box. The pet store where I purchased the litter box would not exchange it anymore after the first time they exchanged it. The pet store told me to contact LitterMaid and let them know about my problems with the LitterMaid litter box. I did contact them on several different occasions for help. My machine has completely stopped working now, so I am back to hand scooping litter by hand and a useless few hundred dollars litter machine that should have been very useful to me, like the other LitterMaid litter machines I have purchased in the past.

I bought a Littermaid 680, which is a basic box, after reading the complaints about other models with bells and whistles. This thing never worked properly (rakes not going down deep enough to scoop the junk plus rake falling numerous times) and after 3 months of usage, it stopped working completely. It is a piece of junk.

Horrible box! I have been a LitterMaid customer for years. I had purchased two boxes before. I kept the last one until it died. Then I purchased the Elite box during Fall 2011. The tines on the rake do not reach the bottom of the box. I have to scoop the box daily. I even sprayed the bottom with Pam to keep the urine from sticking. I am using more litter than I have ever used with my previous LitterMaid boxes. After reading that people were having the same problems, I went and purchased the classic version. The Elite model is not worth it.

I purchased this LitterMaid elite box after my old one "LitterMaid ultra" died. I had a fantastic experience with the ultra and thought the elite would give me the same great product. I had it for a month when I noticed the unit was not working properly. When I emailed my concerns to their customer service department, I was asked to make sure the box was assembled properly. Once I confirmed my box was assembled properly, I was told there was nothing they could do to help me.

Strip out gears - This is the second Littermaid we have owned the first was great. Years of service, the new replacement is a piece of junk. The forks don't reach the bottom of the box and keeps falling off. We always watched how much litter we put because a little over the level line, watch out. More trouble cycle back and forth.