QVC

Peggy of Patterson, LA June 14, 2008

Bed began to sag after a few years and we were just told that was too bad and there is nothing they can do about it. We are not fat people.

Debra of Indianapolis, IN May 1, 2008

I have a complaint about the Tova Signature Perfume that QVC has been selling since approx. 1991/1992. I have been purchasing it from them since that date. Tova Borgnine (wife of Ernie Borgnine, the actor) was the original developer of the Tova perfume. She sold out to QVC approx. 2 or 3 years ago, and since QVC bought her line, they have changed the ingredients and/or formulation of the Tova perfume to where it no longer smells the same or lasts any longer than 1 hour after spraying. I am not the only person who has worn Tova and is now complaining about it.

I have also submitted a complaint to the Better Business Bureau and recently received a reply that I must be having problems with the Tova since I am now older it is my own fault that Tova doesn't smell the same on me. I am not the only person who is complaining about this. There are at least 50 other women on the QVC message board and numerous purchasers of Tova products have left bad reviews for the Tova perfume on the QVC web site. We cannot all be wrong.

QVC, since buying the Tova line, has tried to change the ingredients to cheaper ones and change the formulation of the perfume and pass it off as the original Tova Signature. QVC has lied to all of us and is deceiving new customers in presenting the Tova Signature as being the same as the original. It is not. In fact, the older bottles of Tova Signature had only 3 ingredients. The new Tova since QVC bought it has around 20 ingredients.

Carol of Philadelphia, PA May 1, 2008

When Tova Borgnine owned her company she sold a lovely perfume called "Tova Signature Eau de Parfum." I have worn this fragrance for approximately 12 years. Then, approximately 2-3 years ago, Tova sold her company to QVC and/or QVC took over Tova’s company. Shortly thereafter, that is when the perfume's scent changed and also its long-lasting fragrance was no more. QVC and/or its manufacturer/formulator are not using the same quality ingredients as the original Tova perfume (when Tova owned her own company). QVC is still saying that it is the original formula, up to quality standards, etc. Most of the original Tova customers can tell a difference between the “good� Tova and the “bad� Tova. When Tova owned her own company there was never a problem with the fragrance. All the problems started when QVC took over Tova’s company.

I have twice written to Tova Borgnine. As of today I have not gotten a response from her. I have also written to the President/CEO of QVC, Mike George. I did not directly hear back from him, but a Pat Kaplan from QVC’s President’s Office conversed with me via telephone saying the same boilerplate response of: “the ingredients are up to quality standards, they did an independent study and I hope this will assist you.� I also wrote to Allen Burke, QVC’s Beauty Merchandising Director and got that boilerplate response as I mentioned previously.

Many QVC customers have filed a complaint with the Better Business Bureau. We are just now getting some response back, but QVC’s answer has now changed. The letter says that “QVC is, and has been, aware of the issue. Last year QVC took steps to correct the problem and believe it has been rectified. For a relatively short period of time, the formulator of the Tova fragrance had slightly altered the fragrance formula. Once QVC became aware of the problem, QVC took extraordinary steps to correct the problem and contacted QVC customers to notify them of the anomaly.

To the best of QVC's knowledge, the proprietary formula for Tova has been returned to its original composition.� QVC never notified me of any problem and the fragrance is not back to the original formula/scent/or long-lasting quality. The letter goes on to state, and this is what I feel insults my intelligence, is that my age, diet and medication has something to do with my olfactory experience of this fragrance. Again this statement is another boilerplate response because other women that filed a complaint with the BBB got the same letter insulting our intelligence saying our experience with this fragrance has something to do with our age, diet and/or medication we take.

QVC is defrauding its customers by selling the fragrance they now label as “Tova Signature Eau de Parfum� and this fraudulent business practice should be stopped.

Valiere of St Louis, MO April 4, 2008

I purchased a multicooker Model AX970D K89658. After 3 uses it just stopped working. I started trying 1 year ago to get a new cord and still cannot. QVC referred me to Cook's essentials and they keep referring me back to QVC saying that the product was never there. At one time QVC gave me the number to Keystone and they have referred me back to QVC.

I am sitting here with a multi cooker that I cannot use and just cannot get a new cord to see if that is the problem. With the model number you would think that someone would find me a way to order me another cord.

Beverly of Columbus, OH July 25, 2007

I recently signed up for the 40-60 Nutrisystem program with QVC and found that I have 1 item missing....1 of the snacks. So far, I called to ask for the item to be sent and the Rep. took my mailing info and said they would ship it after he asked me which one that I wanted to be sent. I will let you know if I get it in a timely manner. Unfortunately, I would have to agree with some of the complaints about the salt content and the flavor of some of the food. I did not choose the foods that came, this was done for me through NS through the programs they displayed and offerred through QVC.

However, there really has been only a couple of the dinners and candy that tasted funny. I think they tasted unique because it was not prepared the way I would here at home but that was the reason for buying into this program, right? You would have most of your meal prepared for you with a minimal amount of prep time??? The way I figure it, the sodium content of their product may seem high but when you don't add any more to other food items in your meals it generally balances out to approximately 1600-1700mg sodium per day....which sadly enough is LESS than I was probably eating before I started the program! I have figured out that most of the program foods are soy-based, which may not be the type of foods that others are accustomed to eating; which may affect their changes in digestion, etc.

True, there is life after this program and I am sure that after approximately 1-3 more months I will cancel and through a re-adjustment in my mental images of what a reasonable portion of foods look I hope to be able to be on my own two feet as I then begin to follow the Weight Watchers diet, which is very similar to the Heart Assn's diet. I do like the soy products and would like to buy them without the added salt so that I can add what I am allowed. I am diabetic and have chosen to NOT get on the diabetic version since my blood sugars have stabilized on this group of foods.

This was a happy discovery with this diet since maintaining somewhat even blood sugar readings are important to a diabetic. I feel like this is due to the low carb content and the soy products, however, I may be wrong. I have been attempting to add soy/tofu products to my diet so this has work out well for me. I hope that as I come to the end of this program that I do not have any problems with cancelling as others have and I am hoping that since QVC is outstanding with their customer service that they will prevent this company from ruining their reputation through deceptive practices.

W of Knoxville, TN July 16, 2007

I purchased a Dell desp top from QVC in Fall of 2006, mainly due to the 3 year warranty. It specified that a warranty worked so that if the fix could not handle over the phone, a technician would be dispatched to my site in one day, per the warranty.

Satury, 7-14-07, the computer crashed and will not boot. After a fruitless 3 hour call with a brainless son of a bitch from India, they finaly had me to take the cover off and undoing boards on the mother board. The bottom line was that the system never would re-boot.

The Indian idiot then had me hold forever, after which I was told the problem would upgraded to a higher level incident and that I'd receive a call Sunday AM to discuss. The call was never received. I called QVC Monday again to find how to reach Dell, and totally got the run around. I called Dell in India three more times Monday, and again was promised that a higher level tech would call my 8:00 PM CST. They never called.

When I called the Dell service line, I now get a messaage that the phone extention is disconnected and I get re-routed to yet another recording. Never, ever buy a Dell or Never, Ever shop QVC for any item everf!! Hell will freeze over before Dell provides customer service.

Robert of Avondale, AZ February 2, 2006

I recently noticed an image burn in on my rca hd56w58 projection tv which I purchased from qvc approximately 14 months ago. the image burned in is a price posting from qvc.Although the warranty on a picture tube for this set is two (2) years, image burn in is not covered under the warranty. when I called to qvc, I was directed to an obscure 7/8" paragraph on the back of the front cover of the users guide which discusses image burn in and the lower 3/8" of the paragraph discusses my specific problem.

Nowhere does the manual say how to prevent this. Qvc is also going to send me a letter (from their legal department) stating that their price banners are allegedly transmitted below the signal level that would cause image burn in.I do not have any image burn in on a larger,older tv set which is normally tuned to the same programming as the set in question. As qvc has apparently circled their wagons in regard to this matter (pointing out obsure paragrahs to their customer service personnel and legal department letters regarding specific transmission levels)they have probably received many complaints from their customers about the same matter with the same product purchased from them.

Janis of Northford, CT November 16, 2005

I have benn contacted via letter by QVC, stating that I return too much of their merchandise and if theis practice doesn't stop IMMEDIATELY they will revoke my membership privileges. I told them that they should not incorporate their "30 day no questions asked, no hassel" GUARANTEE into their sales pitches if they cannot honor it. No where have I ever heard or read that there is a limit to how much you can buy and/or return.

Can they do this??? I believe I have a good to excellet credit rating with them. I make substantial payments on the mechandise I do keep. I have written to the FTC also about this specific matter. Thank you.

Linda of Neenah, WI November 1, 2005

I ordered the NutriSystem Food Program from QVC on auto-delivery. Every month for 190.95 a large carton of food for the coming month was to be shipped on or about the 20th of the month. I received the very first shipment fine and after that the trouble started. I was waiting for the delivery getting very short on food and started calling QVC. They told me that it was shipped via UPS on 10/21/05 and that it was to be delivered by 10/28/05.

On 10/28/05 with no delivery yet, I called QVC and got the tracking number. I called UPS and was told that they never received any such package for shipment! I called QVC back and told them that UPS did not have it and they said UPS is crazy - they picked it up on 10/21/05! Talk about the run-around. I told QVC that this entire auto-delivery program was to be canceled and that I wanted a credit made to my credit card account. I was told that I could do nothing until 10/31/05 - then days after the shipment was supposedly picked up.

I emailed and called again on 10/31/05 and was told that they could not do anything until the package was actually delivered. I called UPS and was told that UPS picked it up at QVC on the morning of 10/31/05 - after I explicity told them not to ship it anymore! UPS refused to stop delivery of the package because it "is in transit". Now I have a supposed new delivery date of 11/02/05 and cannot get my money back until UPS delivers it and I make them return it to QVC!

Beware - there is a horrible catch-22 going on here with QVC and UPS. Neither one will take responsibility for what is happening. A box can sit on QVC's shipping dock and never get picked up by UPS but as far as QVC is concerned, it is shipped and therefore no longer their problem. They would not even look on their dock to see if the package was still sitting there - they just do not care!

Lynn of Altoona, PA August 27, 2005

QVC and Monogram Bank are trying to say I am FIVE payments behind on my account. I mailed in two payments and am STILL 3 behind, that is not true. They cancelled my account and are calling me everyday at 8am or before to harass. Then if I am not home, they discuss my account with whomever answers the phone.

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