PayPal - Miscellaneous Complaints

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Charles of Nickelsville VA (5/19/03):
I paid a bill using Paypal and meant to put it on my credit card. When I came to the end of the transaction I forgot. As there was no way to cancel the transaction at their site and Paypal would not cancel it I wrote the person I had sent the money to and asked if he would cancel it. He did and yet Paypal themselves did not cancel the transaction so my bank acount was overdrawn and I received a $25 charge from my bank. Paypal refiled this with my bank again and I was charged another $25.So far they have cost me $50 for a transaction that was actually cancelled by the person I was sending the money to.

Elizabeth of Oakland CA writes (3/7/02):
I just want to add my complaint about PayPal to the many already collected. Mine is not a large amount of money, but I was double charged a $1.95 fee to my bank checking account (I used my debit card) with two separate PayPal ID numbers on the same day. I have tried 3 times now to ask why via on-line customer sevice forms, with unhelpful automatic responses. My concern is that, though it is only $1.95, if they do this to enough customers, it can add up to a lot of money. It also concerns me that there is no way to speak with anyone in customer service, though I have asked also how to do that.

I still have not had a clear response or a way of discussing the charge by phone. The economic damage is obviously minimal. I am irritated to see them get away with this and wonder how often they have done this to others with no way of getting the charge reversed.

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