Homeclick.com

I returned a soaker tub but was never refunded the $3,100, even though I made several requests. They refused to respond.

I ordered two mirrors for my bathroom vanity. One mirror arrived broken, and though it was a bit of a hassle, it was replaced. However, when I hung them on the wall, it was apparent that the two mirror's frames were different colors. One was whiter, and one was more yellow. They were clearly made from different dye lots.

After providing Homeclick.com with pictures demonstrating the color difference, I was refunded for one mirror only. They told me the first mirror was the correct color and could not be refunded. My only option was to ship it back to them in the original box surrounded by a second protective box, that I must insure and pay for the shipping, and I would also be charged a 15% restocking fee.

I pointed out that the difference in colors was a quality control issue and beyond my control as a consumer. I also stated that it would be unproductive for both parties to have them continuously send mirrors until two matched. They refused to refund or pay for the return shipping of the 2nd mirror.

JG NY

Like so many others I wish I had read the comments about slow or nonexistent delivery before I ordered a $6,000 Jacuzzi from Homeclick LLC. That employee training Mr. F. (Homeclick Director of Marketing) bragged about must have been to cheerfully stall, mislead and delay instead of instituting procedures that actually get the product to the customer in a timely manner. When I placed the original order the sales person assured me that while the website said 3-5 weeks, things were slow and it would ship in three weeks or less. When that did not happen the second customer service representative said that he checked with Jacuzzi (a lie because they do not deal with Jacuzzi directly) and that the tub had to be made and it would be an additional two weeks. When that did not happen the third sales representative actually checked with the vender who said it would be another 3 weeks plus time in transit.

Speaking of time in transit, other companies ship direct from the manufacturer to the customer. Homeclick adds an additional step of shipping by shipping from the manufacturer to a vender, and then eventually, maybe, to the customer. Other venders (i.e. Faucet Direct) order directly from Jacuzzi and shipping time is 3 to 7 days (not 3 to 7 weeks or more), the product ships directly from the manufacturer to the customer, and they willingly matched Homeclick's price. Mr. F. was correct when he says they do not actually charge your credit card until the product actually ships. Good news for me because I closed the credit card before I cancelled the order and they could not charge me a restocking fee. As a consequence, I lost a $15K remodeling contract.

I made a purchase in Nov 08. Nov and Dec 08 I checked the status: Garlic Press pending (or somerhing like that. BY Jan 09 I had recv three out of the four items purchased.Homeclick webpage said that the item was pending. I sent an email 3 more emails after each time checking to see that my garlic press was on back order (or something like that). Then I learn they filed chapter 7 . How do I receive the refund I requested in March09?

I purchased 2 garbage disposals and then realized the next day I got the wrong type continuous feed verses batch feed. I called to change order and they first said no problem I would get an email on how to return. I didnt and so I called back and they said I could order the 2 I wanted and he would assure me in 3 to 4 business days I would receive an email with return instructions. No did not and since then they are obviously closed and I have the products still and of course have been billed for 4.

I placed an order 0n 2/15/09 for an expensive dresser and mirror. I called the company to inquire how I would know when my items shipped. They said I would get an email and the driver would call me once in my area to set up a delivery time and that I should get my order on 3/3/09. I waited 3 weeks beyond the ship date and called again to find out why I didn't get the shipment. They said my furniture is on back order. I then asked to cancel my order. I was told I would get 2 emails from them within 3-4 business days about the cancellation.

I got my 2 emails that day. One email said I couldn't cancel because my order was in shipping que. The 2nd email stated I could call them for a return order and that I would not be charged a restocking or shipping fee. When I went to call the company the next time to go ahead and get my return labels, the company was closed. I then went online and checked order status and it said my item was shipped out on 3/4/09 through UPS. I called UPS and they stated they had no freight or anything else being delivered to my home. It is now 4/14/09 and to this day I have not got my order.

After finding out the company closed, I have been calling my credit card (Home Click Preferred) to ask them for help in getting the amount removed from my card. I have been told by 4 people that Home Click just sent them an email the same day I called (all 4 times) and that all accounts will be credited in 7-10 business days. I called today and once again the same story that is really stressing me out. The card company says they can contact Home Click but will not give me a number to contact them at. I am beyond stressed and frustrated and cannot afford to hire an attorney to help me out with this problem. I do not feel I should have to pay out $900.00 for something I never got.

On 2/26/2009 I placed an order with Homeclick.com. I ordered a Toto, Drake, 2 piece Round toilet (Sedona Beige in color), and a toilet seat (Round, Sedona Beige). I felt that I received the order promptly on 3/13/2009. I opened the boxes, and discovered that I had been mistakenly shipped the wrong toilet bowl.

I tried calling the next business day on 3/16/2009 and waited on hold 2 separate times for 1 hr each. I tried a 3rd time, and got through after hr on hold. I spoke with a very nice representative named Tatiana. She gave me a reference # and said I would be getting an e-mail with the confirmation number, and it would state that I would be receiving another e-mail 3-4 days later with directions on how to proceed. By 3/27/2009 I still had not received the 2nd e-mail with instructions, and so I still do not know how I can exchange my product for what I initially ordered.

On 3/27/2009 I tried calling the phone # 1-800-643-9990. This phone number has a recording now that says the lines are closed, and to call back on their regular business hours. I tried calling this number at all hours of the day, several days in a row starting on 3/27/09 through 4/1/09 (9am, noon, and 3pm), and still received the same message.

On 3/27/2009 I decided to e-mailed the customer service customerservice and as of today, I still have not heard back from this company. I am wondering if they are out of business, or going bankrupt, or what? I just want to exchange my toilet bowl for the correct model, and I would like to know how I can accomplish this.

I ordered a tub, and while its delivery was difficult (it was scheduled to be delivered by one service, but that service said they didn't have the right kind of truck, so the actual delivery was a week later than expected), it did arrive as ordered. I did not order the drain at the same time. I ordered the drain, for the first time, on 2/9/09. I specifically requested the drain for my model tub. I received the item in a timely manner, but it was the wrong item. I contacted the manufacturer, to verify that I had the correct model number.

The manufacturer put me in contact with Tasha at Home Decor (homeclick.com's parent company), who assured me that she would process the return of the first drain and order the correct drain; that was on 3/10/09. I received the second drain - and it was the exact same WRONG drain. I also received the RMA for the return of the first drain, and they were charging me a re-stock fee. I called to request the re-stock fee be waived, and to get the second drain returned. The customer support person saw that indeed the order had been placed for the wrong drain *again*, and said she would initiate the return for the second drain. I asked her to confirm the delivery time for the third drain, and she said it would be 6 weeks.

At that time, I requested to cancel the third order, and finalized the return of the first two drains. I have called and left messages with Tasha, I have emailed her, I have called the customer service line and each time, I get the phone center is closed message - when it is clearly during operating hours (as stated by the message and the website).

I am now out $268.25 for the two drains. Any other drain we find would require retrofitting to the tub, which may void any warranty on the tub. This has been emotionally draining and financially taxing.

I placed an order with them online on February 15, 2009. The confirmation email stated The merchandise you have ordered is estimated to ship to you on or before 3/2/2009. If the merchandise ordered by you is not shipped by the estimated ship date, Homeclick offers you the choice of (1) canceling your order with a prompt, full refund of any payments you have made, or (2) accepting delivery at a specific later date.

Starting on March 2nd, I tried to contact them about delivery time. After 3 emails, and two phonecalls, I had received no contact. I began sending emails over and over, which finally got a response on Feb. 5th. The email I got back said that they could not confirm if my order had been shipped for 2 business days. I asked for my money back. The email I got back said that they would let me know in 3 or 4 business days if the order could be canceled. It also said, that if the order has been shipped, I would be forced to pay a restocking fee and return shipping costs. That gives them 4 days to ship the item, then charge me as if I made the request after it was shipped.

Since they claim 3 to 4 days to confirm shipping or not, I will be forced to pay a 15% restocking fee and shipping expenses, but I have already reordered this from someone else.

I purchased merchandise on line after finding out it would take a week to receive it and that i was also responsible for removing said items from the delivery truck i cancelled the order

homeclick then charged me a 475 restocking fee then issued me a credit to my credit card then reversed the credit and recharged me

I ordered an expensive paper cup dispenser on February 1, 2004 - never received confirmation of order or anything else from Homeclick. However, my account was debited for the full amount on 2/l along with other applicable charges for this item.

When I had not received anything approximately three weeks later I called and was told I would get an E-mail with my order status within 24 hours. That never happened. I called several days later on 2/27 and cancelled my order. I asked for a cancellation number and was told that was to be issued by Credit Department and I would receive it by E-mail - WITHIN 24 HOURS. That never happened. I called and asked for my credit and was stalled and told it would take 3 or four days to appear on my account also told cancellation numbers NOT assigned, everything goes under order number (133598). I know that time frame for credit to be untrue as I can check my account on line and items credited appear on the same day they are credited.

After several phone calls and three or four E-mails to/with Ellen Miller and Brian with the result that I was told by Brian my account would be credited by end of business day 3/3- which didn't happen - and then by Ellen Miller that I would be credited by end of day 3/5 but that it would take 3 or four days to appear - which I know was not true - I still have not gotten any refund and I am going to turn to my Credit Card company for assistance.

Not only do these people debit your account upon the order of an item but they hold your money, do not ship the merchandise and then fail to credit you in a timely fashion. They also never confirm an order or communicate in any fashion unless you call them. All other companies I have dealt with on line debit upon SHIPMENT NOT UPON ORDER.