AOL Shop Direct

Pricing/Billing Disputes

AOL Shop Direct • Unauthorized Billing • Desk Planners • Mystery "Services"   • Auto Advantage   • Privacy Plus   • Middle/High School Advantage   • Simple Escapes • Billing Errors • Problems Returning Merchandise • Merchandise Never Received • "Out of Stock" Excuses • Other AOL Complaints --- News • AOL Offers to Settle Federal Charges • Class Action Suit Filed

Gwen of Gulfport MS writes (3/17/03):
A printer was advertised for 99.95 plus shipping and handling which totaled 124.30 in three monthly installments. The day my printer was shipped my account was billed 174.30. Hours and days of telephone and email conversations they decided to credit my account for 50.00 for the overcharge. Several days later I received a phone call appologizing for the problem and was told I was right and my account was going to be credited for 74.97 and the installments would be set up properly. Several days later a debit for 74.97 was made from my account.

It is taking the act of Congress for me to get this staightened out and still have not done so. They are claiming it was a credit not a debit and the bank claims a payment was sent to them for 74.97. Thus far this printer has cost me 199.27. I am still struggling with someone to help after hours online and on the telephone.

Jennifer of Winston-Salem, NC (3/3/03):
I ordered a Window Washer from AOL Shop Direct and was given a 30 day free trial. They sent me this software plus a piece of software that I didn't order and charged my account at the bank $71.00. I talked to someone in customer service and she told me to send it back and they would credit my bank account. This has not been done yet. I have called continuously over and over but can't get through. I am always put on hold or they are transferring me to another department. I don't know what to do at this point. Something needs to be done about this company. I have lost $71.00 now and don't feel that they will ever credit my bank account.

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