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AOL - Auto Advantage

AOL Shop Direct • Unauthorized Billing • Desk Planners • Mystery "Services"   • Auto Advantage   • Privacy Plus   • Middle/High School Advantage   • Simple Escapes • Billing Errors • Problems Returning Merchandise • Merchandise Never Received • "Out of Stock" Excuses • Other AOL Complaints --- News • AOL Offers to Settle Federal Charges • Class Action Suit Filed

Lewis of Banquete TX (9/24/03):
I have been billed for months of internet services, which I have never used. I called on July 7, spoke with a lady named Ipta and explained that I needed services cancelled. She took my information, verified my address, explained that my account would be cancelled, and I would be receiving a refund. I called again on Sept. 24, spoke with RJ, explained this was my second call to cancel, he called up my account, verified my information, asked me to hold, and I was (hopefully) inadvertantly disconnected.

Called back. spoke with Mandie, she re-cancelled my account, explained that her computer did not show record of any of my previous calls, and for this reason could not authorize a refund. I have been billed for several months service, and also had been entered in an Auto Advantage account I did not want, costing me over $100.

Brenda of Yucaipa CA (10/20/03):
AOL charged my Visa card with charges for AOL Auto Advantage, to the tune of $75 or $79 for something I never asked them for. They sent a bogus $2.50 check to endorse and cash IF I wanted the service, which I still have, to this day, but they put the service into effect even without my authoriztion, charged me for it, and refused to cancel it.

When I spoke with a supervisor, she credited my account with a "prorate" for the time I hadn't used it, she said, even though I had only just been charged for it, had NEVER requested the service, and never used it!

This is the second time since I have been an AOL customer that they have strapped me with this damned AOL Auto Advantage scam!

I am a Senior and a caregiver for another Senior, my 84-yr old blind mother whom I love dearly, but who suffers when I become confused and irritated. I am on a VERY limited income, caring for mom, and they have taken approximately $300 out of my Visa account now. I really am not very good at knowing what to do when I get "scammed" like this and they seem to be very powerful, very busy, and not very helpful.

William of Cape Coral FL (11/11/03):
Last month AOL billed my credit card for somrthing called Auto Advantage. This month I have just got in the mail 2 AOL desk planners that I didn't order and do not want.

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