1800flowers.com

Kathleen of Norcross, GA November 19, 2009

On 17 Nov I tried to order flowers first from ProFlowers for my mother's 84th birthday. I was told they COULD deliver the arrangement to Montana that day. Around lunch time I received a phone call from ProFlowers telling me the florist in Helena could not fulfill the order for same day delivery even though the website said they could. I immediately called 1800 Flowers - a company I have had good results from in the past. Knowing there may be an issue with delivering to Helena, MT same day, I used their on-line chat with Danielle. Together we looked through possibilities that showed deliverable later in the day. I chose one and she went to check to MAKE SURE the flowers could be delivered. About 5 minutes later she came back and said, "No problem. They WILL be delivered today."

I did not hear from my mom that night, not sure how to take that. So I called her tonight (11/18) to ask about the flowers - if she had gotten them and how they looked. "Flowers from you? What flowers? I got flowers from just about everyone else, but NOTHING from you!" Needless to say I was devastated. I had NOT been notified by 1800 Flowers that the order could not be processed. I called and was given the same story as the other florist (who had the COURTESY to call and let me know) that the Helena florist could not fulfill the order. I never received a phone call nor e-mail nor any sort of notification of this. Had I not called, I still would have been charged the full price including the same day delivery fee of 14.99. No one, including the Supervisor, could give me any explanation as to why I was not notified. I wonder how many other orders go undelivered and the consumer is still charged not knowing any different.

Nicolle of Chicago, IL November 6, 2009

I ordered a get well daisy vase with two balloons for my mother's recovery from surgery. I paid for same day delivery service on 11/4/09. No flowers were received. I called on 11/5 and was assured that a new florist was contacted for delivery and flowers were guaranteed for receipt that day. No flowers were again received.

Calling back the third day...I was told the original florist was contacted again and a cancel order instead of a new re-issue order was placed by mistake. Supposedly, the flowers will be delivered today-3 days late and I'm supposed to receive a 50.00 credit on my credit card. I'm not holding my breath.

I'll stick with FTD or local floral shops only. Who knew a daisy bouquet and two balloons were too complicated for someone to handle! Do not use this service. I probably spent about an hour total of my time on the phone and can you put a price on disappointment? I don't think so.

Oscar of Woodhaven, NY November 4, 2009

I placed an order of flowers to be delivered to my wife at her job, flowers had to be delivered before 2:00pm and I specified that to the customer rep on the phone, she made it clear that they would be delivered on time. My wife calls me to tell me that they called her to tell her that they could not deliver the flowers on time and wanted another address where they can be delivered. I cannot believe that they would actually call the recipient directly knowing this is a surprise. Ruined my surprise to my wife on our Anniversary. It was my first and last time using 1800 flowers and will not recommend it to anyone, I will be sharing my bad experience with everyone I know, I think it is totally unacceptable and bad service.

Suzee of Reno, NV November 1, 2009

In June 2009 I ordered flowers online from 1-800-FLOWERS.com I have used this company before and never had any problems. They had a discount special going on at this time and all I recall is answering a question whether I want the discount or not, I said yes. I do not recall EVER saying yes to signing up for any membership anywhere else. I am very careful not to sign up for memberships.

It is now October 31's 2009 and I see that a charge for 38.99 has been withdrawn from my checking account from a TLG LiveWell company. After emailing them, they said I had agreed to their membership in June when I ordered through 1-800-FLOWERS.com and that they were simply billing me for my membership. I told them I never agreed to this and I never received any "membership" benefits, sign on name, information or anything after that date. I see online that many other people have been unknowingly charged by this company and they have faced other lawsuits in the past for their underhanded practices. They use cryptic language to trick the consumer and they wait a certain period of time and then take money from them w/o conscious consent.

Jim of San Francisco, CA October 20, 2009

They did not verify identification of person signing for product purchased. They also sent it to a place of business that no longer existed at the address I sent to. They also did not want to provide a small credit or rectify their mistake. Never doing business with them again. Any legitimate place of business would want to keep their long time customer wouldnt they?

Robert of San Marcos, CA October 13, 2009

I ordered on 10/09/2009 a birthday present for my 15 year old daughter to be delivered on 10/12/09. They took my money, I got a confirmation but nothing happened. The flowers were not delivered and I was not notified. It was until I called my daughter that night that I found out that she didn't get them. My daughter was very upset when she thought I forgot her birthday.

I called 1800flowers.com they had no idea what happened. What a shoddy business, [their] only job is to place the order and they can't do that. I will never use them again.

shnel of chicago, IL September 27, 2009

I ordered flowers for my mother on 2/14/09. The flowers that arrived were not the flowers I ordered. I called 800 flowers and was told, not their problem.So, no flowers, no refund. I paid 80.00 for the flowers I ordered. The flowers that arrived, could not have been worth 30.00. 800 flowers did nothing, refunded nothing. Now, I am less 80.00 dollars.

Ron of Wellington, CO September 22, 2009

I ordered flowers for my mother in May of 2009. Four months later I noticed a charge to my debit card (the same I used for the order) for 39.98 from a company called live well. I called them and they said that I had automatically enrolled into their program when I accepted a 15 rebate when I ordered from 1800flowers.com. I never agreed or received a 15 rebate and nevr authorized them to give out my account information to anyone. This is fraud. I had just paid all of my bills and mortgage and this sent me into overdraft. After a lengthy and frustrating phone conversation I did get them to cancel my membership but what about my overdraft fees? I will never deal with this company again. When I called 1800flowers to hear their side of it I was cut off and transferred to livewell directly. Just beware and make sure you know exactly what you are getting from them because it's more than flowers.

Olga of Murrieta, CA September 11, 2009

we placed an order on-line with 1800flowers in July 2009. Our bank card number was given (sold) to TGL Live Well who charged us this week 38.99 for a membership we unauthorized. we called to cancel membership to what we don't know, only to then have our bank acct the following day get hit for a charge of 177.02 - another unauthorized charge for what we don't know. called TGL and they said it was a bank issue and they could not assist us. While on the phone waiting to speak to a supervisor, Mark Wright, I went on the computer and before me were 100's of complaints and warnings regarding TGL and their practice after ordering flowers through 1800flowers. fortunately our bank is working with us and assisted us filling out a fraud report. they will block all charges.

Edith of Wall, NJ September 1, 2009

I had spinal surgery in April 2009. One of my co-workers kindly sent me a Bonsai tree from 1800flowers as a get well gift. I received it on 5/9/09 which is the day I returned home from 26 days in the hospital. Although it was given the correct care by my husband, it died quickly. We contacted 1800 flowers on 6/11/09 and was told that itI was 2 days past the 30 day cutoff and they could only give me a 20.00 gift card. Disappointed that I wasn't getting full value for the item, I agreed to the 20.00.

On 6/29/09 when I had not received the 20.00, I called and spoke to Frances. She said that they would re-issue the 20.00 gift card to me and it was ok if I got the two of them; that is; the original plus the reissue for a total of 40.00 in credits. I felt better about this because the 40.00 was closer to the original price of the tree.

Still I had not received either credit, I called on 7/9/09 and asked for a supervisor. I was on hold for 30 minutes before I hung up. I called again on 7/23/09 and spoke to Tammy who transferred me to Vivian who said I would get both cards within 2 weeks. I called agin on 8/11/09 and spoke to Beth and Pat who told me that they would give this information to E. Laverne and Laverne would call me within 2 days.

On 8/21/09 I left Evanne a voice mail message. Again on 8/22/09 I left Evanne a voice mail message. Evanne did call and unfortunately I was at physical therapy and she left a message on our answering machine but with no information as to the resolution of my problem. On 8/28/09 I returned her call to asking her to send the 40.00 to my email account.

Today 9/1/09 I left her another message just asking her to give me some credit number for 40.00 and to send it to me via my email so we did not have to talk again. As you can see I have been very patient and now it is a matter of principal that they should treat someone like this when my friend paid good money for my gift. Their quality guarantee states "we are committed to providing the highest standards of quality and service." I think this is the worst kind of service. I received a kind gift from a friend who spent good money on me and they should expect that I was treated well.

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