T-Mobile Reviews

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

I had such a great experience working with Gigi at T-Mobile at Costco in Orland Park, IL. From the moment I walked in, she was friendly, patient, and genuinely interested in helping me find exactly what I needed. She took the time to explain all my options clearly without rushing or pressuring me, which I really appreciated.

The most frustrating part is that there appears to be no practical recovery process for customers whose phone and SIM are stolen while they are overseas. The only option appears to be returning to the United States and visiting a T-Mobile store in person. What if I am on a long job assignment overseas? In addition to countless online chats, I made several international long-distance calls to T-Mobile support. One call alone involved more than 30 minutes of waiting before I could speak with a representative. Despite the time, expense, and effort involved, my problem remains unresolved. Surprisingly, all the reps. wanted to sent a OTP to my stolen phone!! Talking with them, you immediately realize that you are not dealing with the most intelligent people.

Recently ordered home internet service, but was unable to create a log in account, reached out to customer service, and the response time was too long!! Then I researched customer reviews and they are rated as one star.... I'm going to cancel my order

T Mobile is trash slow as molasses & sucks * should of stayed with Metro, I never had an issue the way I do with this garbage company

Was with them for over 4 years, services was ok, then no promo for existing patients to upgrade their mobile devices. Then we decided to move 7 lines to another carrier in January 2026, they approved the transfer pin for just 6 lines, one line was captive and the new carrier company told us they used to do this to try to keep the clients.

I just received the worst customer support ever, at T-Mobile. I had US Cellular for 25 years and never a problem. So T-mobile buys it out and it's total garbage. Got to their store for help & you are wasting your time.