USPS Reviews

Jared did a great job in walking me through the process of modifying my hold mail request. He laid out the steps carefully, and helped me through a few segments that were not clear. He's the reason I gave the service a 5. One area needing improvement: The bot is not ready to walk users through the process. I asked very simple questions --how do I change the date of my mail delivery hold that the bot could not understand or help me through the process.

I’ve had a great experience working with Jonathan ** at the credit union. From the moment I walked in, he was professional, friendly, and genuinely willing to help. He took the time to clearly explain my options and made sure I understood everything before moving forward, which I really appreciated. What stood out most was his patience and attention to detail. He handled my transaction smoothly and made the entire process stress-free. It’s not often you come across someone who combines strong knowledge with such excellent customer service. Jonathan truly made me feel valued as a customer, and because of him, I feel confident continuing to do business with this credit union. I highly recommend working with him if you have the chance.

Huge thanks to Jason at the Weaverville Post Office for catching a loose check that accidentally went out with my company mail and making sure it got back to me. Exceptional service and much appreciated!

You would think they would have kind people working at the post office. Instead of ignorant people that can’t even look at you. Please fix this.

USPS has to be the worst company for providing customer care. Impossible to get any information or help on your orders. You’d think to go in person but even the people who work there know how terrible the company is. They say they can’t help you and to call customer service and agree that they would probably not answer or even help with the order. You then call the customer service number (the only way to get help) and you either A. Never get a call back B. Get a call back and they will end the call after a 30 min wait. C. Get put on hold until the entire day passes and they never pick up the phone. Worst company to ship from. Genuinely never make reviews but this is just way to frustrating.

USPS needs a better process. Sending to some distribution centers is definitely not working. The post office itself is moving packages along pretty swiftly. I had a package that was mailed from Jonesboro Georgia on June 11, 2026. It was received at the Atlanta, Ga distribution Center on June 12, 2026. It arrived at USPS in Dallas, Tx one day later June 13, 2026. It arrived at the Shreveport, LA Distribution Center on June 14, 2026. My expected delivery date was June 17, 2026. I have not received my package yet and it is the 22nd of June 2026. I know that this is not the USPS's fault but there have been many bad reports about the Shreveport distribution Center that USPS uses. This gives the USPS a bad name. Something needs to be done about this distribution Center.

Logistics are non existent. I ordered something from the UK that arrived at the Indianapolis distribution center within 5 days. The geniuses at the distribution center sent it to the opposite side of the city where is sat for 5 more days, only to be sent back to the distribution center. Beyond ridiculous, it's taking longer to get from the Indianapolis distribution center to me than it did to cross the Atlantic ocean. Indianapolis USPS is deplorable. Yet more visible proof that the USA won't make it much longer due to viral apathy and lethargy. Shame. America is tanking because we're letting it and some are even helping it happen. My insurance was cancelled because they COULDN'T even DELIVER the bill... FROM WITHIN THE CITY! Unbelievably awful. I'd tell USPS they should be ashamed of their ineptitude but the message would get lost in the mail.

Picture of a New Yorker magazine that was just delivered. It looks as if this issue was washed, spinned, and delivered - all yellow and crinkled. What exactly is going on? Highly disappointing.

Paid for expedited shipping for a package while out of town (had plenty of time for arrival before I was scheduled to leave). Of course, USPS experiences delays and EDD changed to days later when I would be gone. Called customer service to redirect package, claims they can’t do anything about it, not even update to a new address or process a refund and states you have to go online to do it. Of course, they trick you to go online to do it so you’ll be charged an extra $20 for their mess up. Called distribution center it was held at to possibly have it redirected and an employee lied, claiming they would change the address and did no such thing. Just a horrible company to do business with. The very people who pay for services get treated like crap after they receive your money. Have very low expectations when it comes to this company.

I consistently have a terrible experience with the USPS collectively. It’s not just one location or area. The carriers are routinely lazy, no matter where I live. My mail almost always looks like it went through someone’s rock tumbler. Any time I make an online purchase and it ships usps, you better believe there will be a delay. Most recently I ordered some Nesquik powder, got-dang Nesquik! It has been “leaving the carrier facility” for over a week now!! Honestly the USPS needs to go away, they are not reliable and really are just unnecessary. For as much as I can’t stand technology I’d say post is the one area tech wins.

The U.S. Postal Service continues to set the standard for incompetence and inefficiency. Packages are delayed without explanation, customer service is unhelpful and unprofessional, and communication is virtually nonexistent. Their tracking system is especially laughable—updates are often inaccurate, delayed, or so vague they’re completely useless. It’s frustrating to rely on a service that seems unable to provide even the most basic level of accountability or reliability. Nothing more than a waist of tax payers money.

Horrible customer service! You have to talk with an automated service that will NOT put an agent on the phone until you have answered numerous question and given all type of package information that has nothing to do with your question/complaint. When you finally get an agent on about ten attempts later they are no help and are not willing to go beyond telling you information that you already have from tracking.

On May 27th, I mailed a return to Amazon from my Kansas post office. It was received at a Nebraska post office the next day and has been sitting there since for 16 days. When I called one of the employees in my post office, he said he's had the same problem and that it may take up to 3 weeks to 1 month for returned packages to get to their destination.

Nowhere in the private sector would this level of performance be accepted yet the USPS regulalrly raises prices and the service degrades likely due to having to pay claims for all the lost parcels and the government keeps wasting money on this broken Department.

I sent in a change of address on 3/14. I moved 4/17. I also paid for the change of address service. I still am not receiving my mail. I received notification 6 days ago that my insurance bill was coming in my mail. I still do not have the bill which is due in 8 days. I have made 2 trips to the post office to no avail. I only moved 5 miles away and have the same postal carrier. I have never seen such a lack of performance with the post office.

Government needs to take them over or shut them down. Service is absolutely ridiculous. I've had 5 packages in the last 2 weeks just sit at their facility in Dallas and FT. Worth for 3 plus days before finally getting delivered. It's taking a package at least a week's time to go a hundred miles to get delivered.

No inter-country support. If sending something to the US, send via a courier and not a postal service which will ultimately connect with the USPS. The USPS is equipped to avoid communicating with customers. They will not help you. You might as well throw your products into one of the following: a crackpipe, an active volcano, a bald eagle nest, a garbage disposal, a lovely fire pit, the ocean.

Pony Express from coast to coast would be faster and more reliable. But what’s most irritating is consistently low reviews, and nothing ever changes!

Jesus you GREEDY shits raising rates every month now just to pocket more. May as well change your name to greed based postage company. You have totally conVINCed us to start using other companies and boycott USPS. GREED GREED GREED.