USPS Reviews

Luis **, a USPS employee was extremely helpful for me on Columbus Day. I was expecting a package a few days earlier from the Olathe, Kansas hub. He was working in the entryway of the office and offered to go in and retrieve my package for me, even though they were closed. He deserves extreme kudos for his efforts.

We, the general public and people who utilize the services of the post office, make it our business to, complain, legitimately and otherwise about the problems that continually plague the service. I’m actually here to commend and praise members of the post office located in the 4108 Maquette St, Davenport Iowa. **, a supervisor, and ** a clerk, went beyond the usual circumstances to resolve our dilemma, after having visited that facility previously on a couple of occasions. They made adjustments and cleared up something that should have been taken care of, and we’re very apologetic. Kudos to both of them for making things work!!!!

My postal carrier deliverers my mail same time everyday. Theodore ** is a people person. He shows that he cares.

I sent a package via ground post. It reached within 3 days but the apartment office said they didn't receive it. When I contacted USPS they said they will reach out to me in 3 days and they did. They used tracking to identify the last location of the packaged, got the mail carrier and the apartment office to work together and found the package. It would have been easy to file a claim but I really appreciate the effort to actually find the package and ensure I receive it.

My package showed departing STONEBORO, PA 16153 October 19, 2026 4:17 PM. Today is the 25th of October still no package. I did not realize the USPS went back to delivering by pony express. I could of driven to MA and back in the same time frame. I will not be using the USPS for anything except junk mail. That is all that seems to be in my mailbox anyway. Fed EX will be the company handling all my packages from now on.

Terrible!. Package never got delivered. It was due to be delivered today. I opened a service request. They closed it immediately without contacting me!.

My packages used to take 2-3 days to arrive from say Oklahoma. I order the same thing, same place, complete different experience. It takes 8-10 days to get here. This is getting frustrating, it just keeps adding time every time I order something.

I live in Michigan. The Pontiac facility is notorious for losing, damaging, or just keeping packages stuck and delayed for weeks, not just days. I cringe every time I order anything and find out after ordering that it was shipped with USPS. I would pay extra shipping costs just to avoid this. Worst customer service ever and almost impossible to get assistance. I would give zero stars if it were an option. The whole system sucks.

Used to be FedEx was what made me cringe when I was notified of a shipment, USPS has definitely taken that spot. Late deliveries, misrouted packages (as bad as being at my local PO and shipped elsewhere), items scanned as delivered but haven't showed up for several days, etc., etc. Customer service doesn't exist. My PO won't even answer the phone. If they do they just pick it up and hang it up. ANY chance I get to use another carrier, even if it costs more I don't hesitate.

I am extremely dissatisfied with the way this post office and the people responsible for supervising its mail carrier have handled my ongoing mail delivery problems. I have repeatedly experienced issues with mail appearing in Informed Delivery but not showing up in my actual mailbox, and instead of receiving a clear explanation and a proper resolution, I feel like I have been given excuses rather than accountability.

I’m going through hell trying to change my address and they still sending my mail to old address. 😡 I paid so many times, I even went to USPS and show my ID. 😡 🤬 They said they need $80 dollars to do it.

Richmond post office picking the goodies out of birthday and Christmas cards; then delivering them to your mailbox. Nothing new here. Miguel **, Postal inspector for the state is useless and incompetent. No means with which to escalate this to any higher authority than to fill out a useless online complaint.

Same as everyone else, Whoever is in charge should be fired, The USPS is the worst run business in the usa! Bad service, lost packages, no accountability, Tracking is a joke! They have no interest in finding your items if lost. They take off for every ridiculous holiday then get overtimes to make up for the time they take off and still are clueless.

I accidentally used USPS for a 3 day delivery. Thought it said UPS. I am on Day 8 and the package has still not arrived. After talking to a representative they said it was still in Nashville. When I asked why it said it was stuck Atlanta and not delivered yet he said, "That's just a generic message because that's where it is supposed to go. The last it was scanned was in Nashville 3 days ago." Why does USPS still exist? Quite honestly, it's so bad I wish they would just fold so we would have to use a reputable, dependable service like UPS or FedEx.

Had a package that was ship to me with a tracking number and on the USPS site it says it is in a post office 1 hour from me, but that post office says it was shipped to New York, NY. Filed a claim and no one knows where or what happen to my package. They tell you to call 800-275-8777 and no one answers at all and it tells you to stay on the line for a survey and even that doesn't happen. At the USPS no one knows what's going on, and you can't talk to anybody and they tell you just that. Sick and crazy times at the USPS. I would give them a minus 2 I you could.

USPS is adding cameras to mail trucks that scan neighborhoods without informed consent. This echoes mass surveillance tactics like license plate readers and threatens privacy. USPS should pause this until clear guidelines and protections are in place. We support our mail carriers, but oppose unchecked monitoring. USPS is awesome but illegal monitoring is not!!! #PrivacyMatters #NoUSPSSurveillance

Useless. Pay for prime to have items delivered timely and USPS always holds it up. No point in paying for services if a platform uses USPS. They are constantly taking my packages back to the PO out of shear laziness. I have an enclosed porch packages can be left but they don't even bother getting off the truck.

Never get packages on time. Always behind on expected delivery date..

I ordered stamps online. Package shipped October 2nd. Reached Pontiac, Michigan, on October 5th. And there it stays, with ZERO explanation. USPS seems to think customers will just accept "oops, there's a delay" with ZERO explanation. It's October 17, 2026. My stamps have sat in Pontiac for 12 days. WHY? WHEN WILL THEY MOVE TO THE NEXT DESTINATION AND/OR BE DELIVERED? I've called and spoken with a rep who basically read me the same stupid "oops, there's a delay," saying there's nothing she can do to get further information.

Small parcel shipped Oct 03, 2026 from San Marcos CA and arriving in North Branch, MI. As of Oct 15th, 2026, 12 days, it still has not arrived. Most worthless, POS gov't connected company EVER! 0 Stars. Recommendation?? Treat your local postal carrier & postal office like **!! They deserve it👎🏻.

I sent an express package to Colorado, and it was supposed to be delivered in two days for $60. However, after two days, I checked the tracking number, and it indicated that the package was held at the post office at the customer’s request. My customer never requested that. I had to contact the post office, and they explained that the package could not be delivered because the location was “non-deliverable.” It was located half a mile too far from their delivery zone. I strongly advise against using USPS. I should have chosen a different carrier.

A 26. lb. package has been stuck in the Tucson Distribution Center for over 3 months. The USPS online process is USELESS, unless one likes going around in circles. It's IMPOSSIBLE to actually get anyone to look for the package.

This place is getting ridiculous at 120th and main Street in Broomfield. 2 days in a row one person working behind the counter long lines. Completely ridiculous. Maybe this should be run by the private sector.

USPS is a DISASTER!!! We are a small business that ships about 1000 packages a day. USPS is, by far, the weakest link in our sales chain. Zero accountability, zero reliability, and zero customer support. We file claims daily. USPS has sent us letters saying "we are sorry for damaging your package" and they STILL DENY THE CLAIM!! Recently we hade a very expensive packed marked as "Returned to original sender" with a location that wasn't even in the same state. This claim will be denied. Even if they pay the claim, it will be a fraction of the value. Thanks to USPS we lose money in shipping cost, lost product, lost time, and lost customers.

My mother passed so I sent my brother a pkg with some of her collectibles, ornaments the children had made over the years, her favorite Mardi Gras boa and masks. THEY LOST IT. 2 weeks of dealing with the post office with everyone saying, "Sorry but nothing we can do unless it scans again." YOU DO NOT HAVE INSURANCE ON PRIORITY MAIL ITEMS UNLESS YOU HAVE PICTURES AND RECEIPTS OF THE ITEMS. Since these were family treasures and my mom had passed, we don't have the receipts or pictures. I didn't expect them to lose them. Will never send anything important USPS again. Also, when sending a pkg you get asked several questions...Anything explosive, illegal, etc. At our local post office in Kiln, MS the clerk reaches over and presses all the buttons. Even the button giving herself a full smiley face. Very poor work ethic.

It is of no surprise that the USPS is losing money, simple small package coming from California to Pennsylvania, 5 days ago was in my small township but instead of delivering, was sent on a revolving loop throughout Pennsylvania and today I find out was sent to NJ distribution center, WTF, just give it up already and let the professionals handle it!!

It's bullsh*t that it takes 4+ weeks for a letter from 90 miles away now. Not only that I've had sh*t get lost and never arrive to my address.

The customer service at the Reidville Post Office is consistently awful. The workers are some of the rudest and most miserable people I’ve ever had to deal with in a customer service setting. There is absolutely no sense of urgency, friendliness, or basic courtesy. Today I waited in line just to drop off a package that already had a prepaid label. The whole experience was unnecessarily frustrating, and the attitude from the employees made it even worse. I understand that working with the public can be stressful, but being rude and visibly annoyed with customers is not acceptable. You shouldn’t leave a post office feeling like you just inconvenienced the employees by needing their service. Unfortunately, that seems to be the standard at this location. Management seriously needs to address the customer service here.

Absolute worst company to deal with. Mind blowing this is still an option to send mail.

Worst service experience I've ever had. I was required to leave a review before my request would even be processed, and despite that, my passport was lost in transit. Tracking continues to show the package at the Raleigh NC Distribution Center, yet no one seems concerned about locating it or moving it forward. It has been over a month with no resolution, no accountability, and little meaningful communication. A passport is an essential document, not an ordinary package. The lack of urgency and customer service is unacceptable.

So many complaints at the post office from different city and different state. Now, I do not feel alone. The staff are rude, mean and rough at most of the post office. They do not seem to be happy to work there. They mistreated customers, yelled and argued to the customer at El Cerrito Annex, El Cerrito, CA and they hang up the call after they refused to answer the call for four times. It is a terrible place with terrible people. Very sad to them that they are very unhappy people to work at the post office! They need to change their job soon.

Watching the delivery updates & at 8:15 am it said out for delivery in my town should be received by 12 noon. Then at 9:45 am it says in Glenwood USPS facility & ots 8 pm almost & still no update! Where is my package???? Any time usps delivers something it’s always late, lost or damaged. Never on time. They do not know how to update either. How is it not delivered when it was in my hometown.

Don't bother calling their customer support line, they can't help you. Nobody in the USPS network can do anything except tell you that they can't do anything. In one instance, my package was missing for 3 months so I did as they said and set up a missing mail search and asked for the package to be return if found since I had to send a replacement package to my customer.

I live in Pahrump, NV mind you. Just a hour out of Las Vegas. Had a package come from Texas. My package arrived quickly to Las Vegas. Thought OK nice should be here by morning. Then it stays stuck at Las Vegas sorting center for 4 days. Instead of sending it to Pahrump, NV . They send it 6 hours away to Avondale Arizona and I still have not received package. Its been 10 days now. Like make it make sense. Then again how are you guys even in business. That's not the first time it's happened either. I just don't understand why you would send 6 hours the opposite direction.

The USPS distribution Center in Indianapolis is a JOKE. They might as well shut down because how can you hold a package for a week without an update? Are we living in Siberia now?

Your USPS company is the worse I've shipped my items with, because one of your irresponsible employees that lost my package, I had to refund the money to the buyer who bought from me, so I'm very, very, very disappointed with USPS company and I will tell people about the worse shipping store that exists, I hope you all know the disappointment you made to a customer because I want nothing to do with USPS company ever again and firing irresponsible employees should be allowed😡😡😭😭!!!!

HOLD MAIL. Why offer a program that has been unavailable for 5 years, though system keeps offering it? Also when I enter my cell number, it tells me that my phone number is in use already, but that my account has been disabled and to reapply. So I reapply and I get the service is unavailable. Redundancy.

Capital Heights distribution center is full of thieves. They work together to steal your packages. They know the customer can’t do anything about and it continues to go on. I have reported them so many times. Nothing is ever done!

When I paid Grand Junction, CO USPS for mail forwarding for my dead mother & myself it NEVER happened--the realtor sent the mail she found in my mailbox 45 days later. Now I am in Texas with rural LOCKING mailbox & package was supposedly delivered Sept. 23, 2026 but it was not in the LOCKING mailbox. They won't even track an international tracking number--says that isn't the right number **. NEVER buy anything from Chinese bullshippers & track with shop so they get all your private information to spy on you.

I live in the realm of "cluster boxes". Worked fine for a while, but now I'm 77 and don't drive anymore. How am I supposed to get my mail?