Spectrum Reviews

We have been experiencing issues with our internet for several months. Although we've been able to troubleshoot the frequent signal loss, it is frustrating and time consuming. Yesterday, Logan came out to address the situation. He was able to identify the issue within minutes. He explained the issue thoroughly and took great care to make sure all of the cables were changed out and the modem was replaced. Logan is extremely knowledgeable, patient, and has excellent customer service skills. I was pretty fed up with Spectrum and ready to switch service. After Logan's visit, I will remain a customer. Great job, Logan! I hope a promotion is in your near future!

8/20/2026 Today I had the best experience with Spectrum in all the years I have been with them. It was the first time in all the times that I had an issue with something and it was handled very professionally. This was at the Stateville N.C. Store. The young lady's name was KYLA **.

Kiera was so amazing! I was setting up my cable and internet and I had a 10/10 experience!

I'm not happy with Spectrum. I was happier with Cox! Why have movies to rent, if you can't never add your C.C. info to buy the movie I want. They close early & if you have a problem, you're just S.O.L.! I will be leaving and trying a new carrier, and it won't be that Damned Spectrum. Stephanie

Very unresponsive, each time I call them I wait 45 minutes on call, which is unreliable service. I don't recommend it at all. This company assigns 1 customer service for a 10,000 subscribers. I understand that a technical that a technical issue may have a 10 minutes wait time but never more. By the way, I pay 128$ monthly...

I called and got a sales representative from Spectrum. He offered a deeply discounted fiber internet service on the condition that I port my four cell phone lines over to Spectrum. I was instructed that an on-site survey crew would arrive at my property on October 11 at 1:00 PM. When no one arrived, I called Spectrum customer service and was told fiber internet service isn't even physically available at my location. The phone the initial representative claimed had been shipped never arrived. Dishonorable sales practices.

Spectrum charged my household for about 24 days of internet service we did not receive. Our billing cycle started on the 24th, and we disconnected service on September 30, 2026. Even though we were no longer using Spectrum and had already switched providers, they billed us for the entire month with no prorated refund.

I am very disappointed with Spectrum’s business practices and lack of transparency. When I subscribed, I was clearly informed that my price was guaranteed to remain fixed for 3 years. However, after just one year, Spectrum increased my bill by $15. This raises serious concerns about honesty, integrity, and keeping promises to customers. If a company makes a price guarantee to attract customers, it should honor that commitment. Customers deserve transparency, fair treatment, and respect—not unexpected price increases that contradict what they were promised. Spectrum, how can customers trust your word if your price guarantees are not honored? I hope you take responsibility and resolve this issue.

There's no lower rating than one star, or I would've reduced it. After 25+ years as a customer, it was Charter previously, but Spectrum has discounts that decrease over a couple of years to 0, then your bill continues to climb with no way to reduce service and bring them back down to industry standards. But they will offer new customers the going rate. I played the game and got them to reduce it by threatening to cancel, and they offered discounts that eventually dissipated. But after that, they continued to raise the price with automatic speed increases, claiming they upped your speed on your plan that you never asked for. The price soon followed.

An installer came to install Internet. There was a live cable already installed with a filter on it. All the installer had to do was to remove the filter from the line at the utility pole. He saw holes in the pole and said that he banged on the pole and termites flew out of the holes. He said that a neighbor 2 houses away saw the bugs fly away. Did he see them, NO!!! Seeing that I'm lees than a mile from the Lake, it was June bugs and the holes were perfectly round from the spikes on the utility workers boots. If he would have looked closer, he would have seen that the holes stopped right before the bottom wires. Needless to say, it was a waste of my time.

Unhelpful Support – Feels Like Talking to a Bot. Trying to get anything done with Spectrum Mobile's customer assistance is incredibly frustrating. Even when you manage to get a hold of a real person, the interactions are completely rigid and unhelpful. It literally feels like you are talking to a scripted bot rather than a human who actually wants to solve your problem. They make basic account tasks way more difficult than they need to be. I would not recommend their customer service.

A Spectrum technician came to my home this morning to bury the cable underground but accidentally cut the fiber-optic line for my AT&T service. I had to contact AT&T to resolve the issue, which ended up costing me $150 for the service dispatch. I contacted Spectrum to request reimbursement for the expense, but they refused. What makes this even more frustrating is that there was a clear notice on the utility box instructing technicians to call 811 before digging. Despite this, Spectrum claimed that the incident was not their responsibility. I'm extremely disappointed with how Spectrum handled this situation. Mistakes can happen, but refusing to take responsibility for the damage caused by their technician and leaving the customer to cover the cost is unacceptable. I expected much better customer service from Spectrum.

Spectrum is hands down the worst provider I have ever dealt with. I requested to transfer my service to a new address, and they hit me with a $20 transfer fee right off the bat. When the technician arrived, they installed the equipment down in the basement instead of a main living space. Unsurprisingly, two weeks later my internet connection was terrible. When I called Spectrum to ask them to relocate the equipment to where it should have been put in the first place, they had the nerve to tell me I’d have to pay another service fee because it had been more than a week since installation. They refused to take responsibility for their technician’s terrible placement choices.

Extremely disappointed with Spectrum. I was charged for a phone line that had ZERO usage. I had already sent an email months ago requesting cancellation, and I offered to provide written proof. I was not aware that I had to call in to cancel the line. I originally had an $80 bill, and Spectrum took a $49 credit while still expecting me to pay the remaining balance for a phone I was not using. I first spoke with Max (San Antonio) in Customer Solutions, who was extremely condescending and did not listen to my issue. I was then transferred to Emily, a supervisor in Customer Solutions, and unfortunately, she was no more helpful. I repeatedly explained that I had attempted to cancel the phone months ago and that the phone had zero usage, but I was still told that I had to pay the bill.

Spectrum internet keeps going out for long periods of time. I have done what I can, but this is ridiculous. I need reliable service not junk service.

After being a Spectrum customer for several years, I have decided to cut the cable with them due to their high pricing, lack of customer service and outages. My billing cycle was September 28th 2026 to October 27 of 2026. I called to cancel my services today September 30 two days after the bill. It took me 45 minutes on the phone to cancel the services with them trying to keep me as a customer promising to reduce my bill by $100 after I was spending 299.41 for Internet and cable services. They said that they would reduce it to 199. I declined their service because I know after so many months I will have to go through the same thing.

Spectrum is TERRIBLE. The WiFi goes out several times a day and the last day has not connected at all. I pay for the best plan they have and it is still astonishing how bad the service is.

Does not pro-rate days without service but will charge a whole month for 4 days of service when you end your subscription based on lack of being able to use their service. They raised rates every year without notice.

Unless you want to spend HOURS on the phone for each customer solutions person in succession, including supervisors, to mess up your internet/streaming/cable package run from this provider. I'm a long-time customer who had grandfathered-in packages that they no longer have: gold & silver tiers. My promotions will run out next month. I called to lock in my new promotion rate, only to spend 6 straight days on the phone with them to get my previous channels back on & my tiers straightened out.

They advertise that they have fiber optic in Mesa Az in the 85207. Area and no, they don't and when asked when they were going to put it in, they have no idea. If you decide still to get it, they will lie to you about the arrival time of the installation technician and when the technician and try to find out when the technician is going to show up, nobody answers the phone or chat, and the AI computer answers, and it lies to you too. If you can get G Fiber, they answer the phone all the time, and they will keep you posted by phone or email.

I'm very unsatisfied with the Spectrum experience. I seem to have no internet more than I do Have internet, it's always down, It always crashes, and it's hard to restart.

Be very careful when signing up for services with this company. They make it very easy to add services, but the prices can increase and important billing details are not always clearly explained. We requested to cancel our service about a month in advance, but we were never clearly informed that they do not prorate the final bill. We were later told that if the cancellation falls on or after the billing cycle date, they charge the entire month.

Extremely disappointing customer service and billing practices. My experience with Spectrum has been incredibly frustrating. When my equipment stopped working properly, Spectrum sent a technician who replaced the modem and took the original equipment with him. Despite this, Spectrum later charged me for the modem that their own technician removed.

I cancelled my service a month ago. From then until now, every time I checked it said my final payment was accepted. What I didn’t know, was that it actually never got accepted. Rather than reaching out to me, Spectrum tried three times to make a payment without notifying me that it was declining, and then once they added a $30 fee for late payment, THEN they decided to call me. Absolutely ridiculous that nobody reached out before adding the fee. Not to mention, every time I try to cancel, I have to sit on the phone and play a back-and-forth game with an operator about their deals and how can they keep me for an hour. Spectrum sucks. I will never be back. They play games with your money, and they are scammy. Horrible.

We had Spectrum internet in Johnson City, TN, for a little over 3 years. The service itself was fairly stable, though we never got the full 1 gb download speeds that we were promised. My biggest issue with this company are their shady pricing and ridiculous policies.

I had moved in March and sent back all the equipment. Come to find out Spectrum had sent out a bill for $620, for equipment that was sent back and lost and also equipment I never had. Once I got the equipment issue straightened out, I find out they are charging me for 2 month of service after I moved to a different state. My advice, use anyone but Spectrum.

Hello my name is Tiffany **. I had a Spectrum account a year ago where the internet was not working well so I called to speak to a representative and and told them that the internet was not working well and the weather was bad. The rep sent me another box out but send it to the wrong address, 102 Marietta Street and I'm at 100 Marietta Street, a week later the internet is suspended, a man came out for the equipment. My son gave them the box at the front door by me having just coming home from heart surgery. When I spoke back with the rep again on the next couple of days of the other box being mailed out she told me that I already mailed it out. My son goes outside to look for the equipment and my neighbor proceed to walk over and say the lady up the street grab the box off of the yard of 102 Marietta Street.

We had a technician come out to move our cable line from our new nursery to our office. Being new home owners and 39 weeks pregnant we needed a safe space for our baby. The old cord was mounted through the wall, the technician put the new line through our hardwood floors. We filed a claim and it was denied. They said "we understand you are unhappy but if order to fight a denied claim you need to provide proof." I do not have cameras with audio in every single room in my house.

Spectrum internet has worked well in my area. It is the only fiber option we have. I have it a 1 because in one year, the price has increased three times. This is not a customer friendly business.

If I could give them zero stars that would be generous. I have spent at least 6 hours trying to convert my land line phone to an unlocked I-phone. After wasting all this time they have cut off my land line and say they cannot connect the I-phone but were happy to announce that they were charging me for the cell phone service. They are idiots. DO NOT USE THIS COMPANY. THEY ARE HORRIBLE.

I had a horrible experience moving my service to a new apartment. Spent more than 2 hours on the phone trying to transfer service. The representative kept trying to sell me TV and internet instead of fixing my internet. Finally they decided to send over a technician. They promised a time but the technician was more than 2 hours late. Avoid Spectrum. If I could go back in time, I would use Verizon instead.

If I could give negative 5 stars I would. I had internet through Spectrum for 1 year. The service overall was terrible. I was constantly experiencing outages, I had to rest my box almost weekly and had to contact support at least once a month to get my internet back after multiple resets. The last month of my year of service they increased my bill by over $25 without informing me. They claim it was put on the statement but regardless after contacting support waiting 45 minutes on hold to try to ask for assistance in lowering my bill I was offered no options. No support. Horrible customer service. I don’t understand why they treat loyal paying customers so badly. Needless to say I’m riding out this bill cycle that I’m paying a fortune for and canceling service and never doing business with Spectrum again.

When we got Spectrum we were told we would have all sports and local sports channels including Red Zone.. didn’t have the local sports channels, called said $10 more a month. Just called for red zone and it would be another $10 a month if i want to add it. Even though I was told I'd have it. All they do is lie and scam you for more money. Switching to AT&T because they people blow.

Let me tell you something, these people will talk to you but know nothing about what they are doing. I don't know who trains these folks. I am stuck with Spectrum because that's the only phone company I can use. They really rip people off. People with disabilities if you say you have one and need help with router etc setting up...they lecture that they can stay on phone with us..I kept telling them good god...I have vision issues and have a disability. It's like puling teeth to get someone to get out. Now after a long debate finally they did but why argue about it. Here's other thing..they will give you a prime membership but you have to do everything and the ** on the phone just tell you...we don't know how to do that ..you are on your own. That's the conversation mostly. Their chat section is run by AI idiots and takes forever to finally talk to a live person. Welcome to the "fall" of customer service.

The Dallas area BBB gives Charter Spectrum and A+ rating even though 2,276 people gave them only One (1) star rating, and only 565 people have given Charter Spectrum above 2 stars! Maybe we should be rating the BBB along the same lines as Charter Spectrum because they evidently are equally as dishonest! 7-1-25 I agreed to 1 gig of service and 14 months later I HAVE NEVER RECEIVED A GIG! I am getting the same speed as when they raised my service to 600 mbps which always provisions for 200-300 more speed. I am going to find service elsewhere as a result of their continued insults, denial of speed they said they would provide, and now for the second time, they disabled my computer AFTER filing a complaint with the FCC... then it suddenly starts working again! That's blatant harassment! Oh and yes - my computer can most certainly handle 1 gig of speed. It ISN'T my computer!

Lost service Thursday 9-10-2026, was told no technicians are available until Monday 9-14-2026. No apologies, no resolution offered other than 3 days of no service. Paying almost 200 a month for this type or service? Unacceptable. Zero stars because I star is too generous.

Spectrum changed our bulk account from owner responsible to tenant responsible without our knowledge or explaining the change. Our specialist Stephanie ** then forgot to send notice to our residents. Services were cut on September 1, 2026. It is now September 9, 2026, and we still have units without services. Spectrum does not seem to care. One tech even came on site looked at one unit, refused to address the other units and left. We were told we would not receive a discount for the time we were without services. Very unprofessional, very rude.

I talked to four Representatives about the same issue in 4 days and every time I talk to one, I come up with missing channels, it's like it was planned, just so I would to upgrade to get those channels back, which is exactly what I had to do. I was grandfathered in with him but they would not give them back. Either they're all liars or its planned that way, you cannot trust Spectrum or the representatives.

Too many business outages. I am trying to run a business and this is the 3rd outage this month. Not dependable at all. When you call to complain, they don't care. They don't care that my business is losing thousands of dollars every time an outage occurs. They give a $2 credit when the outage causes our phones and medical records to be inaccessible and we lose about $5000 a day with outage. Spectrum should be giving me that since it their fault. $2 is laughable. This is a business with sick patients that I can't treat without Internet. Canceling as soon as Bright Speed gets to Columbus.

Horrible customer service. Donald the supervisor who would not give me a last name was so rude. Basically telling me I have no common sense. Do not get their service. They lie about promotions. I'm stuck paying more a month because of the wrong information I was given. The supervisor even heard the customer service previously talking to me give me the wrong information and all he can say is, "Well sorry I'm talking you know." Avoid Spectrum internet and mobile.