T-Mobile Reviews

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

The staff is very difficult to deal with. Trying to cancel has been a nightmare. I have been literally dealing with fees after canceling. I stopped using the service in February. They still charged me 2 months and when I tried to cancel they could not cancel without my pin which had been set up years earlier. I was on an auto pay for internet and didn't even remember I had a pin. The representative canceled but I had to pay for the back charges for 2 months even though no services had been used.

Mr. Dylan ** was very helpful and greeted me immediately when I entered the store. While I waited to be help every customer who entered the store he greeted them with respect, patience, professionalism and with smile! Customer Service is very important on the success for returned business. Mr. ** is outstanding at his job!! Mr. ** Miller also assisted me with my phone issues and was extremely helpful!!! In this current world it was so refreshing to have such incredible customer service!!! Thank you for your time!

I signed up after being told my monthly service would cost $60. After becoming a customer, the pricing was not honored as I understood it had been presented during the sales process. I spent significant time attempting to resolve the matter through customer service and requesting that the originally represented rate be honored. Unfortunately, I was unable to obtain a satisfactory resolution.

I have been with T mobile for over 10 years, I have automatic payment every month, however if I make my payment early they remove my auto pay so they can charge me an additional 10.00 fee. I have never heard of making payments early that I get dinged for their auto payment being removed for paying my bill early. I think it’s time to change service provider, oh and I don’t want to even talk about their customer service support.

Ireland location refused to cancel. I have no contract. I owe them nothing for a phone. Received code from Ireland road location and was told to call 800-937-8997 with code and still won't close account. They changed my unlimited to hotspot by which I did not approve. I will file a complaint with the South Bend Police Department. I don't have the phone it is inoperable. I want a refund. Tammy ** South Bend Indiana.