Bekins Van Lines

It's no secret that consumers are almost completely at the mercy of movers these days (see Movers Hold Consumers Hostage). So, hoping to avoid disaster, many consumers choose a well-known brand name mover, thinking they will be more reliable. As many Bekins movers have learned, this isn't always the case.

Many then go a step further and purchase premium insurance. Bekins calls theirs "For All It's Worth" and the implication is that the consumer's good are covered up to their full replacement value. Sadly, this is often not the case.

• Bekins "Premium" Insurance
• General Moving Mayhem
• Joe's Bekins Adventure
• A Bekins Defender

Tim of Wesley Chapel, FL February 2, 2006

I was transferred from Dallas to Tampa and I hired them to pack and move everything, even ship my 2005 F150. Jeff B did the usual salemen thing, lie. He underestimated my things which caused me to leave 113 boxes and my truck behind not knowing when I would get it. After many calls, I got a call on the following Monday, when i was already in FL. I had a guaranteed delivery date of everything on NOV 2nd.

After lies, and storage and not knowing where my irreplaceable items where that Steve W said he would ship on Nov 7th, we never got any calls back, totally ignored, Jeff the useless sales guy never even registered my overflow shipment, never updated my address which he got on Oct. 26th. After many calls to Corporate in Illinois, we got someone to somewhat help. We found out that the inconveinence fee for not delivering on time is ONLY if your overflow weighs over 5k lbs, another little oversight he forgot to mention.

I get my truck on NOV 7th, broken windshield scrapes and scratches. I called Bekins and they said my truck is covered by the transporter and i must contact them, there is nothing Bekins can do.

After much fighting over the phone several times a day trying to get my stuff, we got a call on NOV 18th from bekins in orlando, that they got out shipment somehow, Hmmm, Tampa, Orlando, I could see how they got the two mixed up. We get our things and then we find damaged items, turn them in to the insurance company, 3rd party and here we still wait for the check. What they don't tell you is that electronics are not covered unless they have visible damage.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.