Complain about a product or service

YP.com

Eric of Private, ME November 14, 2008

Eric of Private ME (11/14/08)
I fell into the yp.com scam. A yp.com rep called me this morning to see if I was going to pay the 79.90 invoice. I was confused...hung up...the did some research. I found a bunch of lawsuits and judgements against Yp.com. I called them. Here's what I said. We can do this the easy way or the hard way. I've done a bunch of research and found that you've been sued many times in the last few years for your business practices. The hard way is you tell me who my attorney contacts (a bluff). And, I submit a complaint to my state's attorney general and the Nevada attorney general (the truth).

The easy was is that you cancel this 79.90 invoice and cancel my account. She did, immediately. When you mention 'attorney general', these companies listen. I call this scam till forbid with a twist. Till forbid means they just charge you for something until you forbid them from doing it. Very popular with the Internet Marketing crowd. The twist is this crazy recording process they make you go through. Which, I seriously doubt would hold up in any court. Anyway, that's my story.

Shelly of Kennesaw, GA November 14, 2008

Shelly of Kennesaw GA (11/14/08)
I was contacted repeatedly over several months by Mike about advertising my carpet cleaning business. We talked about his new baby, he was constantly saying how this would help my business be found on the internet -- now I do not see my business listing in the categories we discussed.

In early October I agreed to a special package for 100/mo for so many clicks/impressions and told it would take 30 days to become live. When I found one listing for my company, it is buried in hundreds of others with a blank photo spot, carelessly entered info (capitals not right) and no link to my website. I was supposed to be in the top 3 up to 100 worth each month. They guaranteed about 25 visitors to be sent to me each month.

200 and a lot of time wasted.

Sarah of Highlands Ranch, CO October 20, 2008

Sarah of Highlands Ranch CO (10/20/08)
YP called me to verify a free listing they had on me. I was very leery at first but they spouted out a lot of information about my business so I figured I might as well make sure the info was correct since it would be online anyways. Everything they had was correct, and I did not give them any new information. Then the woman told me about their service of 39.95 a month and I repeated numerous times that I was not interested in any service that would cost me money.

Then they had me answer a series of recorded questions and I once again verified the information that they had on file. The last question I verified was that I was at least 18 and had authorization to make changes to the account. I said, yup. Well lo and behold a few months later I get a bill from this company for 39.95. I initially ignored it thinking it was a scam to get me to sign up. A month later I get another bill saying I am now past due on my payments and I owe 79.90.

At this point I call to discuss the situation. After arguing with the woman on the phone for several minutes, she said she could play back a recording of me agreeing to the charges. She played back the recording of those series of questions. I could hear my voice answering each question and I remembered the whole conversation. Until the end when there was a very long monologue stating that I understood that I would be charged 39.95 a month for their services. Then my voice saying, yup. I know for a fact I never would have agreed to this as I am very leery of anybody trying to sell me something and would never agree to a verbal contract with someone calling me on the phone.

I really believe that they spliced in several contract sentences into that recording. I argued with the woman some more and made a lot of demands and threats and she finally agreed to remove the charges. We'll see if it actually happens.

Dr. of Plano, TX September 18, 2008

Dr. of Plano TX (09/18/08)
Our Company got an invoice of 79.90 for two month listing in their internet advertizing package. We do not recollect asking to be listed by them. I called their 1800 number (1800 748 6216)listed on their invoice #11658363 and was told that we had requested to be listed and that they had a recording of the same. I asked them to play the recording but eventually got nowhere with hearing it.

They cancelled my invoices and told me that they would not send anymore. They told me that they had a technical problem with retreiving the recording. They gave me a cancellation number discontinued the service with no arrears or future charges and asked me to disregard any or the invoices on hand.

Do not know as of now and hope that they are not sending these to people in Texas. I hope the authorities know of these issues if present in Texas as previously in other states where YP.Com had to settle. I would not like any attorney to contact me as I am really a busy person.

Robert of Huntington Beach, CA January 25, 2008

Robert of Huntington Beach CA (01/25/08)
YP.com charged my phone bill for 41.95 a month for 5 months before discovered. They claim that the charges were authorized by an employee of my company. They use ILD teleservices as their billing front. What a scam. My employee claims they did said this was a free service. My employee would not authorize a charge without my consent.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.