Thryv Reviews

We had a very disappointing experience with Thryv. Our company invested a significant amount of money with them over many years, even before they became Thryv, and unfortunately we saw little to no measurable results from their digital marketing and SEO services. We requested to cancel all services prior to 2025 for both of our companies. One account was cancelled, but the other was not. The account manager handling our request later left the company, and we were told there was “no record” of the cancellation request for the remaining services. We were then informed that each individual service required a separate cancellation request, despite clearly requesting to cancel all digital and print services.

If there was an option for a "less than one star review" I would use it. Everything was overpromised and there was no follow through. Complete bait and switch. Both of my web and CRM team members were fired in the process with no communication to me that this happened and I wasn't assigned new ones. I can honestly say that Thryv underperformed at every step. I emailed the management with 20 of the myriad issues and I requested a refund. I had to go through hoops for them to follow through with the refund. I haven't received it yet because they sent it to some other client by mistake. GASLIGHTING. DISHONESTY. COMPLETE LACK OF FOLLOW THROUGH. NO APOLOGIES. BAIT AND SWITCH. I've never done a negative review but wanted to warn perspective clients. R. ** Boston, MA

When we first partnered with Thryv, the only time I ever saw an ad actually run was right at the start - and even then, it featured those terrible AI-generated images I immediately asked them to remove. Since then, I’ve made multiple calls and sent several emails trying to get our basic business information corrected - phone number, email, everything. Nothing was ever updated. Because of that, we’ve missed at least five potential leads simply due to incorrect information… and those five were the only leads we received in 3.5 months. We had more traction doing everything ourselves before Thryv ever got involved. And to make it worse, when we reached out to the representative who originally signed us up, there was zero concern, zero accountability, and absolutely no intention of fixing anything. We were handed the cancellation number and pushed off like an inconvenience.

The demo looked amazing, but my actual experience was disappointing. It didn’t integrate well with my existing marketing setup and felt more like extra work than a solution. I personally felt stuck in a contract with a product that didn’t match what I expected.

None of these advisors or employees are Google certified, AI certified or Meta certified. Lost Thousands by being locked into a contract where nothing was delivered. Since when did phonebook and software companies start doing "Marketing"?

I paid for this service for over 20 years. When I signed up I was told I could cancel any time, and I signed no contract. I tried to cancel my service, and they are now saying I have 12 months remaining in my contract but could not produce a contract as I never signed one. Their representative refused to transfer me to a supervisor to resolve the issue. DO NOT EVER consider using Dex Media "The Real Yellow Pages" for your business.

This letter expresses dissatisfaction and disappointment with the difficulties encountered while attempting to cancel the account. It is frustrating that a process that was simple to begin is difficult to end. Despite multiple attempts to cancel the account via online portal, email, phone calls, efforts have been unsuccessful. Multiple emails have been sent to customer support, but concerns seem to have been ignored. The absence of a clear cancellation process is inconvenient and a disservice to customers. Companies should offer a transparent and accessible cancellation procedure, as easily as they provide a sign-up process. The experience has resulted in feelings of disregard and frustration with continued charges despite the intent to cancel.

I am blown away by how much value I received in 10 minutes from Roger ** at Thryv. Roger used tools to analyze my websites and socia media presence and provided a detailed analyses of how we could dramatically improve our online presence. I would recommend that anyone with a website contact Roger!

I am writing to express my dissatisfaction and frustration with Thryv, a digital marketing company that supposedly helps businesses place ads on social media platforms like Facebook and Instagram. My experience has been nothing short of a disaster, marked by misinformation, false promises, and poor service. From the beginning, the salesperson misled me about how their software operates, assuring me that Thryv would seamlessly connect and manage my social media accounts. However, their technician was unable to link Facebook or Instagram to their platform, even though this was a key part of their promise. Instead of resolving the issue, they asked me to handle the technical problems myself, which is not what I signed up for. For nearly 40 days, no progress was made.

Thryv’s service is not everything that I thought it would be. It’s mediocre for my business. My husband and I aren't convinced it's user-friendly for our type of business so we've been struggling with a lot of issues with it lately. When I met with the guy, I went through exactly what our business model was, what we did and what we wanted to excel in. He had a good understanding. We are a T-shirt company and we do wholesale and retail. Thryv was working with me on my website. And when we got to building the website, they told us they didn't have any shopping capabilities or a shopping cart. I would have to go outside of Thryv and do that. After I paid to have my website built, I went to Shopify and built it myself. That was disappointing. But it worked out. Thryv’s social media tools are good though I don't utilize them as much as I should. But they're there and they're okay.