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Ruthann of Medford, NJ March 30, 2009
Ruthann of Medford NJ (03/30/09)
2/08 my secretary gave authorization for online advertising by mistake. Months later we received an invoice from the company. We agreed to pay 419.98 but requested the account closed. 12/08 we receive a letter from debt recovery for an additional 482.99 for an automatic renewal. We never asked for it. This account should never have been opened my secretary has no authorization to make these decisions. I have tried numerous times to discuss this with debt recovery and they only have a voicemail no return calls.
Our credit bureau has been negatively marked and we are paying over 900 for advertising we don't want or need. Terri of Ormond Beach, FL March 12, 2009
Terri of Ormond Beach FL (03/12/09)
After purchasing a print & yellowpages.com ad from a sales rep. with AT&T Advertising & Publishing, I went to the site to see the ad. What a total mess, the name of my town and other key words misspelled, they have me on the wrong place on the map it section. I was embarresed to say the least. I called the Internet dept.@ Yellowpages, was on the phone with them for about 1 hour explaining misspelled words and other probles, one week later, problems still there! I called my account rep. was on the phone explaining the problem with him about another hour, he said would take care of it, 4 days later still there.
Today I called was on the phone for 30 min., was told to send an email describing the problems. Still no satisfaction , I even asked to speak with a manager, was told managers did not handle these problems. Please be aware when you purchase these ads that even thought they say tell you they have purchased KEY SEARCH words, that is only on Yellowpages.com, thier own site. Also I am suppose to be a PLATINUM advertiser, that means NOTHING.
When you do a search, for example on aol, and the Yellowpages.aol.com ad comes up and your ad, if you have paid for the audio ad, it redirectes you to a page thats says its not available, may have been moved. All of this is bad enough, but to spend the amount of time I have on it is crazy and still not have any results!
We have been under contract with them for 2 months, so the actual dollar amount is only about 300.00, but as for lost business by the unproffessional image it displayed, unknown! Don of Green Lane, PA January 26, 2009
Don of Green Lane PA (01/26/09)
I entered into a 12 month contract with yellowpages.com. Not only did my add appear several months later than promised, it appeared completely WRONG! I left six or seven messages for my salesman to preview the add and to get it listed in the proper area where I live but (my salesman said that someone from their tech department would contact me to create a list of meta tags and the like), roughly four months after signing the contract I found my business listed as performing sevices that I do NOT do in cities that I don't even live close to. This likely drove customers away. Did I mention that I only ever got ONE phone call from this listing in the seven months that it ran and it was for a service that I don't even provide. To make it worse, they FAILED to include the most important part of what I actualy do.
Clearly, they broke the contract. I could share more details but, that would further sicken me to re-live it.
Here is where it gets good. Yellowpages.com is sueing ME for not paying them the rest of the 3,200+!!!
After 30+ phone calls (I spoke with an actual human eight or nine times though. I left messages pleading with someone - anyone to call me back.), they still think that I'm going to pay them. They admitted several times that they failed me and clearly broke the contract. I was told that they would make things right but, as one might expect from a company with a history of this sort of thing, they continue to bill my credit card.
Statistics state that most business owners in this type of situation will not have the time, money, nor the energy to fight back.
The finacial damage that they have caused me will come back to haunt them as I intend to sue them for what I already paid them PLUS the potential that they likely drove away. Those advertising dollars could have been working for me somewhere else. Laurie of Kirkland, WA December 29, 2008
Laurie of Kirkland WA (12/29/08)
I put in an ad for my Landscape Company in April 2008. The salesman said I could cancel if not satisfied. I only recieved calls from OTHER advertising companies wanting to sell me advertising and NO calls for my services(never...not one call for Landscape services) I called to cancel but they would not cancel and said that I committed to one year.I asked to speak to a manager and was told there is no option. I am now really struggling financially and this 50.00 per month is a complete waste. I would like to cancel this purchase with my credit card but they said it would go to the collections and damage my credit rating.
The economic climate has cut my income by 80%, I barely make ends meet and there is 50.00 going to a useless cause, My credit rating will be damaged if I cancel the CC charge. Angie of Virginia Beach, VA October 20, 2008
Angie of Virginia Beach VA (10/20/08)
persons continously called our phone asking to list our business. after repeatedly begging them not to call, they finally railroaded my husband into agreeing to sign up for a FREE listing on the web. my husbandagreed to sign up for FREE advertisement for our business and we received a bill in the mail. i called in early september and repeatedly told them to cancel the advertisement. they said they would cancel the add and we would not be bothered anymore. i received another bill in the mail on 10/17/08 in the amount of 79.90.
i again called them and told them again to cancel this add. i told them that we did not give permission to have them list our company information and that they claimed that the first time around it was FREE according to their conversation that was recorded. i was told that most conversations are recorded and told them that i would like to listen to the last one when i called and was told they couldnt find that recording.
i again told them to cancel the listing, spoke to a claire and she told me that effective today, 10/20/08 that the listing was cancelled and gave me a cancellation #. guess i have to wait till next month to see if it is true. my current balance is still 39.95 even though it was supposed to be FREE.
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