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John of Warren TX (03/16/09)
I already have the equipment installed needed to have WildBlue Service, I just needed them to reinstate my account, a few computer strokes..for about a month now, I have called nemours times, have received 3 confirmation numbers (which means nothing, its just a number to make you feel like they are doing something) I have been told my account would be reinstated 3 times and still nothing, the last call the customer service guy told me there is absolutly noting he could do and there is no one I can talk to..Without a doubt I really do not see how they can stay in business customer service is the worst I have ever dealt with, and yes a class action suit needs to follow to keep these companys from bulling consumers.
Virginia of Peru, VT March 10, 2009
Virginia of Peru VT (03/10/09)
I have not had service since December 14th. They have been charging my account for service and withdrawing it from my account. They say they have issued credits, but none have been credited to my checking account. They also charged me for a service plan on February 24th. However, ther has been noone here to repair the system. I cancelled my subscription.
Unable to fullfill research requiremnets on my sabbatical- priceless- + 250. Catina of Magnolia, AR March 6, 2009
Catina of Magnolia AR (03/06/09)
It would take me an hour to detail the run around I have received from Wildblue. After reading the other complaints, I can say that I have experienced all the above! This is the worst company I have ever dealt with. I'm 35 years old and this is the first time I have fealt compelled to warn others against a company. I agree that a class action suit would be a great idea!
Sandy of Edenton, NC March 4, 2009
Sandy of Edenton NC (03/04/09)
After 2 years of satellite internet service, March 1 '09 our service went out. A Wild Blue c/s rep. was contacted the next morning and I was told either I would have to pay 95.00 for a repair tech plus eqpt. costs or 119.00 for a year of warranty service of which only the first 3 months of a service rep. visit would be free. My husband agreed to the one year warranty and 119.00 was charged on our credit card immediately.
A rep. had all ready stated that he could tell our modem was working and it didn't appear that there was a satellite dish problem (after a visual inspection by us). It was 2 hours later that our satellite internet connection was restored - WITHOUT a repair tech. visit! I believe this is extortion. Consumer Affairs has hundreds of complaints against this company. Please start a class action suit. Thank you
My husband and I believe we paid for an unnecessary warranty. It was too much of a coincidence that our equipment was verified by a tech rep. that everything was working and only until we paid the warranty fee did our satellite internet connection return. Wild Blue also has a habit of double billing our credit card for monthly service.
We DID NOT have the resources for this warranty. My husband is a disabled vet and the only income source for us. We are paying down our credit card and then had to add this unexpected, and I believe, unnecessary charge. Michelle of Gorman, TX February 14, 2009
Michelle of Gorman TX (02/14/09)
I ordered internet service through dish network on Sat. Feb. 7th 2009 and they told me that it would be until the 27th of March before they could come and install it. I told them if they couldnt get there any sooner than that just to cancel it and they told me that they had already drafted the money 199.00 from my account and that they could not put it back for 5 to 7 business days. As I would obviously need this money in my account to get a different service we talked some and they stated they would have a supervisor contact me the next day in an attempt to fix the problem. The next day I was contacted and told they would be there in two days to install the system which was Tuesday Feb. 10. The technician showed up and got the install done and left.
About 3 hours after the dish was installed my internet went down. I assumed at the time it was due to the weather as a thunderstorm went through and waited untill the next day to call advising I was having problems. I was told it would be until the 27th of March before anyone could get there to fix the problem. Obviously this upset me as they wanted me to pay huge fees for internet that I would not be getting so again I spoke with supervisors in an attmept to get an earlier repair date. At this time I was unable to get anyone to assist me and was going to have to wait or cancel. Wild blue did agree to wave the 450 cacelation fee but stated they would not refund my 199 start up fee even though I never really got any internet service.
My husband walked out to check the dish and found that the pole they put it on was loose and the slightest draft would move the dish out of allignment with the satellite. I called back and advised it the fault of the installer and again asked to get an earlier date to re adjust the dish and keep it from turning in the future. I finaly got a supervisor who advised a technician would be there thursday the 12th of Feb. this was great accept on thursday no one showed up and when I called back again they advised they didnt have me scheduled until the 31st of March.
Again very upset this time I spoke with a sloo of supervisors and was given the next day friday the 13th. On friday the 13th I was contacted by the service people who first stated the tech was sick and could not make it and then again tried to reschedule for the 31st of March. Again I had to go through a sloo of supervisors before getting the date of Tuesday Feb. 17th. I decided that I have no choice but to wait. I understand satallite internet is sumwhat new but if they are going to advertise this great service and tell their customers how fast they will respond if there is a problem, they need to put some people in place to be able live up to thier claims of great service or be willing to cancel with a full refund to disatisfied customers.
Ive paid for internet that Im not getting and cant get a refund. Anthony of Gloster, LA February 3, 2009
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