Qwest DSL

I had Qwest Internet Service for over 1 year. Qwest disconnected our service 4 or 5 times in one month, because somebody falsely accused us of copyright infringement from watching free movies advertised on the net.

We are both disabled and left without communication of any sort. I had to buy gas to drive to Wal-Mart to buy phone minutes to call Qwest to complain, and get my internet re-connected, and to be able to communicate via email and Majic Jack phone service. I notified Qwest that I was terminating their services. They notified us that they had become Century Link. Century Link / Qwest refused to disconnect my service now after I have submitted a written termination notice.

They continue to send me accumulating billing statements. When I terminated Qwest's services, I signed up with a different ISP and have been receiving service from my new ISP. I have resubmitted several letters of termination, but they ignored my termination notices just as they ignored my complaints about being suddenly disconnected and left without any communication system. I was never behind on my monthly payments so I don't owe Qwest or Century Link any outstanding bills for services (bad as it was) that I used.

Qwest left my husband and I without any communications and we are both disabled. It cost us money to buy a tracfone and minutes so I could call Qwest to get my internet re-connected. It was a huge inconvenience on us because we are disabled and live on a low fixed income. My husband and I were falsely accused of illegally copyrighting movies when we were not guilty of anything and we were not late or behind on our monthly service charge. We have now accumulated three months service charges, however we have a different ISP for all this time passed.

Qwest refuses to acknowledge my termination letter even though they say we owe them three months overdue payments. How is that for audacity? Of course I shall file with the BBB, and notify Consumer Fraud Division in Santa Fe and be as publicly outspoken about the proliferation of fraud perpetrated against consumers as possible. It has been my experience that consumers have no protection against unscrupulous companies/corporations yet that credit score is waved above consumers heads like a heavy axe.

Even the Credit Bureaus are into sales these days. You want to buy your FICO score? Shouldn't consumers charge the Credit Bureaus for the information about themselves that they are able to sell to companies and others? This whole system is corrupt. I called BBB to ask about a company's credibility and rating, but BBB said they only accepted complaints and never gave out negative information about companies to consumers. Is this crazy or what?

The Postal Service sells names and addresses. Shouldn't consumers be able to charge all these companies for the profitable information they gain from the consumers to sell to buyers? When do consumers organize to form agencies like the BBB and the Credit Bureau Reporting Agency. The Consumer Complaint or Fraud Division is so slow in responding and when there is a response, it seems so inadequate.

I was told once by a government employee, that the government creates jobs by instituting agencies that essentially do nothing but hand out employee paychecks to those who don't do much of anything for anybody but themselves. I found that very difficult to believe at the time, but now it seems credible to me. Still, I hope the system is not completely devoid of decency and humanity.

When I relocated to Utah, I signed up for a DSL internet with standard home phone service. Though I bought the modem, they still charged for the monthly rental fee (my wife paid the bills so I didn't know we were being doubled charged). After I noticed, I asked for a refund but I only got back 1/2. Living in a remote mountain valley, I have no choice but to use DSL. As consideration to stay with then Qwest, I was given a new modem at no cost and promised a low, permanent internet rate.

After I got my bill, it stated that the internet rate was a promotional rate. When I called Qwest to inquire, I was told to ignore it. Five months later, my internet bill went up a lot. When I called to complain, it was lowered but it was still a "promotional rate." I was lied to by two separate Qwest employees about my internet rate. Furthermore, the connection was horrible and my connection keeps dropping off-line. I called the now Century Link and all they tried to do was sell me more stuff, "How about a Verizon cell phone?" or "Upgrade to 'super fast' internet (at a much higher price!)." A sales person connected me to tech support (not why I originally called) who confirmed (1) line is down and shows a history of connectivity problems and the internet speed is not 1.5 has advertised, but is .8. About my internet bill, I was told to "call back in two months" and then they would discuss it with me. I have not been getting what I been paying for and they keep lying to me.

Qwest/C Link sucks! This is a rant. I admit it. I have had Qwest/Century Link since they were Pacific NW Bell back in the old days. That is over 35 years. I have been loyal to them no matter what ** I had to put up with. I recently experienced the rudest, inept, and slowest customer service rep to help deal with my slow internet problems. And CLink failed to return my calls regarding setup of a new website. I requested a supervisor and apparently one was not available. So instead of telling me she would have one call me back, she hung up on me. I called back. "Pablo" promised he would have a supervisor call me back within 24 hours, since none was available, again. Really?! Oh and by the way, he could not tell what city he was in.

I got no return call. So, I called Comcast. They were at my house within 24 hours and set me up with their new bundle for less than I pay for Qwest alone. They also gave me fabulous follow up when the internet was not fast enough for me. And a customer service person from Seattle actually called me back 2 days later to see how I was doing. I got Qwest's final bill today. They are charging me an early termination fee of $600, because I left them before March of 2012. We get rewarded for giving bad service. When I called to question that, the service rep was unable to get a supervisor on the line. The rep basically said, "Too bad..So Sad...Bye. We will miss you!" I don't feel better and I'm still mad that I have to pay!

When I wanted to cancel my Qwest service, I was on a bundle with DIRECTV. When I canceled my phone and just had internet, they issued me a new phone number. Well then, when I wanted to cancel all my services with Qwest, they said I had to pay my balance, which I did.

Then I received a bill for an unpaid amount. When I called, they said my bill was paid in full and it was a mix-up because of the new phone number.

Well then a year later, they added it to my credit report as unpaid. I disputed it and it was removed since Qwest could not justify the amount. And all of a sudden, they started calling me about it in April 2011 and added it to my credit report again, under their new company name as an account opened in April. This is so wrong! I do not owe for this bill!

The conversion to CenturyLink by QWest/myqwest.com will not let me enter my email password without remembering or signing in new every time with the forgot password.

Their site is lousy anyway. And the email page runs together lettering.

I am paying for Qwest 1.5 mb DSL. The download speeds are far from advertised. Upon contacting Qwest technical support, I am told the system is oversold with too many people on it, Running Qwest DSL connection speed tests with the software they provide, my download speeds most of the time are less than 30kb/s. Qwest tells me they should be no less than 1.2mb/s. That is 40 times what I am actually getting. Complaints to them don't change anything. They move me to another circuit with the same issues.

I cancelled DSL service with Qwest in February 2011. At the time that I cancelled, I was told that I would not have to return the modem because I had purchased it. This made sense to me, as I had easily paid for value of the modem several times over during the many years I was a Qwest DSL customer.

However, a couple of weeks after I cancelled my service, Qwest sent me UPS shipping labels to return the modem. I dropped off the modem at UPS on March 28, 2011. I have delivery confirmation from UPS that states that the package was delivered to Pueblo, CO April 4, 2011 at 1:34 PM and signed by DOUGLAS.

On May 13, 2011 Afni sent me a letter stating that they were a debt collector attempting to collect a debt on behalf of Qwest. When I called Afni to discuss the letter, I was told that the debt was owed for the modem mentioned above. I told Afni that I would like to dispute the debt and provided them with the UPS tracking number, which shows proof of delivery.

I received another latter from Afni May 24, 2011; which stated that Afni had verified the debt was valid, and intends to continue to pursue collection of the debt.

On May 24, 2011 I contacted Qwest customer service and talked to someone who gave me the ID KLMason. She told me that she worked in Qwest Billing, and that she could not find a record of the returned modem; and that there was nothing else she could do.

I am finding that in every detail in this matter, Qwest has shown poor customer service ability. From telling me that I would not have to return the modem, to turning the account over to a collections agency to denying that they had received the modem, despite the clear UPS paper trail from me to the Qwest facility in Colorado; it is difficult to find anything that is not disappointing about Qwest in this matter.

I have begun to pursue legal options with Afni. The federal government is very clear about what those options are. It seems that I could pay the amount requested, but I returned the modem and I believe the facts are clear in the matter. I would have no reason to lie under oath regarding such a thing, particularly because Qwest sent me shipping labels; but also because the modem is essentially worthless, not only to me, but also in a general sense of the value of the device in question in year 2011. The federal government has various mechanism in place to protect honest consumers like myself from being harmed in circumstances such as this.

I have had problems with Qwest high-speed internet since it was hooked up. Last year, they had to come out, because my new computer (why I got high-speed internet) kept going down and giving me junk. I called Qwest, and they came to the house. The girl they sent could not find anything wrong with my connection, except that my modem was old. She would sell me a new one for $100.00.

She tried to hook up the new DSL, and it wouldn't work. She told me there would be no charge, because I had linebacker. 2 months later, I got a bill for $100.00 for the service call. They said the problem was in my new computer and that the charge was a "legitimate charge," because there was nothing wrong with my connection but with my computer.

I took my new computer to be repaired (another $100.00). There's nothing wrong. Then I noticed the lights out on the DSL. I called Qwest again, and they updated my old DSL. Funny thing, it worked for the next year. Now they have changed their system again, and I can't get into my computer or email 1/2 of the time.

I have 2 months left on my contract, but they will not release me without $200.00. They will send a tech out again and probably tell me it is in my computer again. It would cost $100.00. If you don't have Qwest, please look elsewhere for your internet connection. I wish I had. After 2 months, my contact with Qwest will be completely severed. They are crooks and anyone knows it. The "legitimate charge" line has been heard of by many.

I have been a Qwest customer since their inception. I recently moved and dropped my land line in favor of Just Cell through AT&T. I needed internet service and called Qwest because of an advertisement that offered "bundled" cable with Direct TV and internet through Qwest. I talked with a slick salesman that signed me up. After the modem and cable box showed up, I hooked it all up. The cable was faulty and the internet had no connection at all. After a series of phone call, I discovered that Qwest was not allowed to use the lines in my building.

I told Qwest that I was going to use a service that was authorized to use the building's lines. I mailed them their equipment. and thought that it was over. In April I received a bill for $107. I ignored it because I figured that the receiver and the bill had just crossed each other in the mail. Now, in May, I received a call on my cell phone from a collection agency insisting on payment for a modem that I returned, via UPS, over 45 days ago.

We entered a contract for a 5 mbs connection. The connection never ran over 4.6 mbs. When we complained that our connection didn't work at 5 mbs as per the contract, they turned our speed down to 1.5 mbs and told us the technician said that was all it would carry. They finally let us out of the contract, but now, since we told them we can only pay $10 a month on the balance, they said they are turning us into a collection agency. If that's the case, we now demand a full refund for the entire time that we paid them for a connection that did not run at the contracted 5 mbs speed. Consumer's Desired Resolution: We want a full refund for the entire time we paid them for the connection that was never working at the contracted speed of 5 mbs.

In November 2010, I canceled my Qwest Internet Service. I was moving & could receive a better internet deal from another provider. I paid my account balance in full in mid-January 2011. Today, January 25, 2011 Qwest contacted me via telephone & informed me I owe additional money for the modem I had leased because it was not returned. I was never told to return the modem. I spoke with various Qwest representatives between the end of November 2010 & mid January 2011 and I was never once told I needed to return the modem or I would be charged for the modem if I did not return it.

I spoke with a manager today & I was told there was nothing he could do for me. The manager stated it was my responsibility to ask if I should return the modem. I asked them to check the account notes & they were unable to document anyone telling me to return the modem. I feel they have terrible customer service, considering no one thought to mention the modem to me. The manager was rude & arrogant, suggesting it was my fault & I could sell the modem on Craigslist. Additionally, they are only allowing me 2 weeks to pay the modem balance before they send me to collections. I would have happily returned the modem if I had known I needed to.

I signed up for Qwest internet and after two weeks, I was not happy with it and cancelled service. I was told to send the modem back and I did and they would credit everything. Well, they kept sending me bills for the modem and saying that it takes time for them to credit my account. I started to receive notices from their collection agency which Qwest customer service told me to ignore as they would be crediting me soon. They finally did after many calls and six months later. This was 3 years ago and I just found out that the collection is still on my credit after they told me it would be taken off in 30 days. I am so mad!

I signed up for Qwest internet service in 2007 and had it bundled with my DirecTV. I moved in June of 2010 and requested that my Qwest internet service be transferred to my new apartment. I've had my Qwest Internet on auto-payment. So, Qwest would always debit my checking account on a monthly basis. When I moved to my new apartment in June of 2010, I began to receive separate paper bills via snail mail. It requested that I send in a payment for the internet service while my checking account was also being debited at the same time. I then received a letter in the mail from Qwest. It stated that my internet would be disconnected on August 4th due to non-payment. However, they have been debiting my checking account for years and continued to debit my checking account after the August 4th disconnection.

I called Qwest on several occasions to try and get this resolved and to get a credit in the amount of $69.99 for the August and September auto-payments, after the August 4th disconnection of my internet service. I spoke to several representatives who would transfer me to other reps. They sometimes hang up on me or send me to another line where no one would answer when it would near 5 pm (closing time). I finally spoke to a rep named Andrew and a loyalty department rep named Dennis. They told me that the reason for the issue is because the person who was supposed to transfer my internet service from my old house to my new apartment did so incorrectly and caused 2 separate accounts. Andrew then told me that he would see to it that I receive a check refund in the mail for the overcharges. He then informed me that the person who originally transferred my account incorrectly would be fired. I found this quite unethical, as though I were to feel guilty for reporting these issues and for the over-charges.

Time passed and no check refund arrived. Out of the blue, I received a Qwest automated collections call stating that I owe $62.32 due to "non-payment". I spoke to another rep who said she could do nothing, but put a note on the account saying that I dispute the charge. She then said I'd receive a call within a few days from a credit manager. No one called. I then received an actual collections notice from a company called ER Solutions. Qwest had sent me to collections, not for non-payment of service as originally described, but now for non-return of equipment (a cheap internet modem), which I paid $20 for upon sign up. They conveniently changed the reason for demanding more money, after they actually owe me $69.99 for the additional auto-payment debits, which occurred after the August 4th disconnection due to "non-payment". And now they are attempting to damage my credit! I find this company to be one of the most unethical and non-responsive companies to ever exist. I cannot see how they are allowed to stay in business. I have already filed a complaint with BBB.

I signed up with Qwest Internet in July of 2010, and I was told I had to buy a modem, (when someone else told me that I did not have to buy a modem), so they charged me $99.00 for a modem. And then they said I would be charged $19.99 a month for 6 months for Internet on the promotional item. Well, when my first bill came, it was $89.00 a month after that; the next month they charged me $168.00. I called and they told me it was because I was a month behind in my payment. I told them I paid last month for bill. This went on for 3 months and my bill was $340.00.

I called to cancel the Internet, and for two months, I was trying to pay off what I owed. And then this guy from another state told me that he can get me the Internet for $19.99 a month so I tried again. For the first month, my bill was okay. And then the second bill was to high again and they claimed that I was a month behind on my bill. So I went round and round with several different people and got really mad and told them that I did not want their service anymore and will never get it again because they have too many different people and states taking their calls, and everyone tells you something different.

Qwest is not as great as they make themselves out to be. When I had Clearwire Internet, I never had a problem with my bill. But with Qwest, every month it is something different, it is never the same amount that they quote you in the beginning. Qwest is not reliable either, their service is not always available, it always freezes up when I try to go to different sites. I will never own Qwest Internet again because they are not reliable at all. I am disabled. They have caused me not to trust anyone anymore. I feel that people today don't care what they do to disabled people. All they care about is making money.

I called Qwest on 9/14 to disconnect my internet and phone service. I have had problems with both for the entire 2+ years I had it. My phone had so much static that I couldn't hear; my computer had to be restarted each time I wanted to get online or it wouldn't hook up. I got a call at work today (12/29/10) to call them and after a 15+ minute hold time, they informed me I was still hooked up to Qwest for internet. They said I was supposed to call & disconnect; I did on 9/14/10; they said they had no record of it, so I would be charged for those months. They also said I'd have to pay a $200.00 fee for early termination of the contract. I was never informed that I was in a contract. Economically, this cost me about $600 down the drain, which I really don't have on hand.

I can never talk to anyone except one from India. My phone bill with little extras (caller ID) is very expensive and the service is terrible. If I were a lawyer, I would file a class action lawsuit against Qwest. They need to replace these old lines once and for all. This has been going on for years.

Please get a new advertising agency. Your TV internet commercials are unbearable. They are dull, stupid and irritating. Every time one comes on TV, I turn my volume off. Maybe it's the nerdy actors appearing in your commercials. But if you don't change them soon, I may just shoot my TV.

On Sunday, December 5, 2010, I experienced an inability to get online to check emails that lasted for many hours. I checked my system and all seemed to be OK. On Monday, December 6, I called Qwest service line and talked to Bonnie asking her if they were having any trouble with the internet at my location. After some pause, she told me that she thought it was because Qwest had switched on a new fiber optic high speed internet that my current Qwest modem (which I had purchased from them in 2009) was no longer compatible with the new high speed line.

I explained in my frustration that I had a contract with Qwest to provide my internet and that they should have told me in advance if they knew my modem would not work with the new line. All should could do was apologize and agree with me that this was poor customer service. I said that was not satisfactory and how quickly could they get my internet working. She then told me that would have to ship a new modem which would take two more days.

I explained that this was not satisfactory and needed a faster way to get my internet working. She offered no solution except to say that they would charge me over $100 for the new modem. I was flabbergasted that they would not only disrupt my current satisfactory internet service in violation of the contract that I had with them, but then charge me for the new equipment needed to get me back on line since it was Qwest that violated my contract to provide service with their change of equipment.

Because of their failure to notify me in advance causing a major disruption of my internet service and their demand that I pay another $100+ for a new compatible modem even though they were the ones who caused the change in equipment, I am cancelling their service and going to another provider. I believe Qwest should be responsible for the installation costs and lack of service while I obtain a new provider and equipment due to their negligent way of disrupting my internet service.

We signed up for a bundle with Dish Network and Qwest in early 2010. We come to find out we had to pay two separate bills because Qwest didn't bundle with Dish Network. We got sick of the high charges and decided to go back to Comcast. We wanted to keep our phone number we had and had it transferred over to Comcast. A month after we did this, we received a bill in that mail from Qwest showing a totally different phone number/account in my name along with service with DirecTV. Here's the problem, we have never heard of this phone number and when I called it, it was not in service. Furthermore, we have never had DirecTV ever, but we are being charged for it. My wife called Qwest and explained this to the CSR, and they said that they had to set up a nonworking phone number/account to bill the charges still owing in order for them to bill us. She then paid the bill a week later and she was told that the temporary account would be erased.

This has not happened, in fact, now there are new charges for a phone number that is not in service and DirecTV that we have never had ever! We have been trying to get a hold of Qwest and we have explained what has happened. They have put my wife on hold twice for long enough for her to get fed up on waiting on permanent hold and would just hang up. They then said that we signed up for this account. This is very wrong and we are thinking of filing a civil suit in small claims court to get this taken care of. Today, we got another notice in the mail stating that they are sending us to collections for an account that doesn't exist. Can someone help us?

I called customer service a few months ago, wanting information about a "stand alone" high speed internet service, w/o a land line phone service. I spoke to a lady named Heather at her Ext.# 1106198. She explained at length, all the different services I could have. However, I never agreed to sign up for any of them.

Shortly afterwards, I began to receive emails congratulating me on ordering high speed service and I would be receiving a modem (costing an extra $100) from them soon. I wrote back several emails explaining that I had not ordered any service from them and would not be responsible for any modem or anything they were planning to send me. I also made it clear that I would not pay to return anything if it was shipped to me.

I also called Heather back at her extension, and told her what was happening with the emails. She apologized profusely, and said she had made a mistake on my order as there was another lady with my same first name who had ordered that same day. She assured me that she had cancelled everything and I was not responsible for any further charges.

Then about a week later, a heavy box arrived by UPS. I hadn't ordered anything, so I didn't know what it was. There was nothing on the box to indicate what it was. I opened it and found the $100 modem that Heather told me I would not get. Again, I called and said I would not pay to reship it back and what was I to do now? I have received my phone bill recently, for this month.

Qwest has added an extra $50.00 making my phone bill $85.00 for this month. I have it paid automatically from my checking account and I am very fearful that I will be stuck with paying the full amount of $100 for a modem that I have no use for as I can not afford high speed internet at this time. I called Heather again, and told her to get the extra fees removed from my phone bill before it is taken out of my account but have serious doubts that will happen. I left a message for her to call back as it is now a weekend and they are not at work.

After reading all the other messages about how Qwest has cheated other people, I wonder if I am yet, another victim of their highly unethical business practices? I am a Senior citizen on a limited income and surely can not afford the phone bill they have just sent me. What recourse do we have in this predicament?

Collections called falsely, claiming I owe $500+ to Qwest for phone/internet on apartment vacated in late 2009. Before leaving it, I verified that all utility bills were paid and accounts closed. I also verified, several times that they were closed and I owed nothing. Now the Bill Paranas are out.

Using Qwest, I upgrade to high-speed DSL and it has gotten slower and slower. Main problem is this is my work computer which I use eight hours a day and have to upload my work every 15 minutes or so. It kicks me off the Net on uploading and have to restart programs at least 12-15 times per night. I have tried online help and phone calls to the service. Online help has always suggested elementary things to try, wasting lots of time. Online phone customer service is menu, demanding one to answer many questions to a machined voice. None of which work and again, wastes much time attempting.

My DSL has been out since Wednesday, 6/16. I have been told that the problem was due to my modem (I purchased a new one because they said I had to), my DSL cable (I purchased a new one because they said they had to), and my internal phone cord (I purchased a new one. Each time, the service was erratic. After I've spent $150 to "repair" it, they now say that it is a line problem, and a repairman has to come to my house. I was told that they would come on Sunday and someone would call to schedule.

Of course, they didn't, but scheduled me for sometime on Monday (no better time window than that) and didn't let me know. Now I'm out $150, still don't have DSL (which I need for my job), have spent more than 5 hours on line, and will have to take a day off next week to have someone come. On my last call, they were going to have a supervisor call me back, but that was 4 hours ago, and unless I want to listen to their sales pitch while on hold, I'm stuck.

I changed from dial up internet service to Broadband about 2 years ago. Sometime after I terminated dial-up service, Qwest for some unknown reason started billing me for dial-up again - along with my Broadband service. I did not realize what the $15 charge was for until I reviewed the bill with a Qwest representative. He told me I would receive a full credit - I was told to check back in 2 weeks. I checked back and was told no one had reviewed the matter. Now, about 5 weeks after my original call - I was told that they will not give me a credit because I did not catch them double billing me soon enough.

I was a new Qwest Internet customer, paid for the equipment to start service. On Aug 2009 their Data system was using inaccurate information on my account. I tried correcting my data and spoke to many representatives for several weeks. (I have email and data I logged conversation. The incorrect data was on my account when they decide to turn the service off. My person Identity was at risk. They disconnected my service to issue me a new account or new phone number. In mean time they gave my Internet service to someone else. Claiming my address is not available for service at my address. They are liars, due to their mistakes my internet was issued out. Leaving me without any Internet service.

Using WIFI as alternate right now limits Internet time.

I've had phone service with QWest for over 30 years and Internet service the past eight years. They supplied me a modem but the phone jack kept falling out. I called no less than three times requesting a new one but they insisted they don't give out modems and if I wanted a new one, I'd have to buy it. They very conveniently have no record of these calls!

Also, I accepted their offers to upgrade my speed, at additional cost of course, but found my computer was never any faster than before. Again, I called with this problem, but yes, you guessed it, no record of these calls either. So after years of poor service, I decided to cancel their service and was surprised I had a two-year contract and would have to pay $200 for cancelling seven months early.

When I called and told them I was not aware of any contract, they informed me it was on my bill every month so they would not waive the fee. Ha. Who reads everything on an 8-9 page bill every month? I, like most, checked the bottom line and made sure the dollars were correct. I was sent to a collection agency so I contacted the Attorney Generals office for help. They did their best but QWest is unwilling to drop the fee. As of today, I will be sending my complaint to the BBC and FCC. I also plan on taking them to small claims.

I called Qwest to start basic DSL internet service and was told the price would be $27 a month. Nothing was ever mentioned about a contract, I told the salesperson that I was unemployed and I wanted this to be a month by month service. I received the service but the first bill a month later was $130! The service person I talked to also told me that I could not get any refund and that I have a 24 month contract. I also will be expected to pay an increase after 12 months. I want out of this contract without paying any penalties, and how can Qwest do this legally?

I had Qwest as my server for my computer. It kept going out (like three times in a month) They would come out and get it going for me and it would go down again. The last time a young man by the name of Angel came out and checked the back yard. He noticed when they hooked up my Qwest line they did not bury most of it. He said that my air conditioner was interferring with the line that was not buried. He did come in and got my computer running.

I was charged $100 for that call. I called and spoke to a Nickolas and he said he was taking the $100 off my bill. Next bill it was on there. I called again and they said the wire on the ground was mine and I had to pay the service charge of $100. They even said that I must have put that wire in myself. I then asked them why I would put a wire from their box to my house. They insisted I had to pay.

So I canceled Qwest and went to Cox. I get a bill stating that my account was going to be sent to a collection agency. The letter said to call and set up a payment schedule. This bill stated I owed the $100 plus $64 for the modem (which I sent back). I talked to a Chris and he said the modem had been returned and he would take it off the charges. (I worry that will not happen)

He then transferred me to the collection office and I spoke to a female and I asked if I could set up a payment schedule and pay $25 for the next 4 months and pay the $100. She said they don't do that, I have to pay it within 30 days. I told her I was no longer with them and I didn't have $100. She insisted she could not help me.

They sent me my final bill last month and it was $118.81. I sent the $18.81 in on Aug. 1,2009 and they accepted it. Then I was going to make arrangements to pay the balance of $100. I have perfect credit and I do not want this sent to a collection agency. If you can, could you please help me to convince them to accept a payment schedule? Thank You for your time.

3 of my close neighbors have Qwest Hi Speed Internet Service and I want the service badly also. Qwest keeps telling me for months and months the cross box is full and upgrades will be done soon. I cannot get Windows updates, use the Internet with dial up, etc and need Hi Speed Internet from Qwest. They don't seem interested in adding people who living in rural areas like I do. They just give me the run around. I need help with Qwest upgrading my area!!!!!!

Unfortunately, I am a Qwest customer. The problem is that I don't have internet since Friday (June 26, 2009) & today is Monday afternoon (June 29, 2009). In this day & age that can be disturbing, it can cost people a lot pain & sometime jobs. I work from my home office for a New York based company & not having internet for long can definitely cost me my job. If unfortunately, I lose my job because of internet service not being available, I will make sure Qwest will pay for the cost & consequences.

I am working out of a hotel/motel where I have the internet service & paying $60.00 per day. I paid for one day & I don't know how many more days I will have to pay; as, no one in the entire Qwest organization knows the time frame that this problem will be resolved.

Once this problem is resolved (God knows when), I expect Qwest to pay for my unwanted stay at the hotel, plus compensate for the mental torture that is caused by this unpleasant experience.

But first thing first, get the internet working.

How can an organization as big as Qwest, in this day & age allow that kinda delay in resolving the problem???

Since Friday, everyone I spoke to,gave me a different answer & time frame on the problem or the time when it will be fixed.

I was told that I would get a modem sent to my new address and that I wouldn't need to be home. Then I was told that I needed to be home and that the installer would bring a modem with him. Then I was told that the last agent shouldn't have canceled my order and that I would have a modem sent to my home yet I would need to be there to sign for the package from UPS. UPS left one modem on my porch and another modem on the porch of my previous address and no one signed for either. An old neighbor called me and said there was a package from Qwest sitting on the porch for a few days. I recently had a stroke so I had a friend drive me there to pick it up. Both modems were not the correct one.

I called and spoke with a "Supervisor" who did finally send me the correct modem but told me that all I had to do was take the packages to a UPS store and tell them that I refused the shipment. I asked if I needed a return label and she assured me that I didn't. I had another friend drive me to two UPS stores (the only two in my town) and both told me that they do not accept packages to be returned.

I called again and was told that a UPS agent would come to my home between 10:00 and 2:00 to pick up the packages. Of course no one showed up and I called back that night at 9:30 pm and another "Supervisor" told me that UPS would still be there that night. Of course I knew that he was lying.

I called again and spoke with another "Supervisor" and was told that she would call me back which of course she still hasn't. I spoke to another "Supervisor" and was told that I had to wait on the phone while she contacted UPS. I explained that I was using a cell phone and was already over on minutes trying to talk to someone from Qwest and she refused to help me. I also had to stay home from work waiting for an installer who never showed up and a UPS guy who never showed up. I am out over $200 and I still have to pay overage fees to try to get this resolved.

Each agent and "Supervisor" told me that even though every mistake was Qwest's fault, I would be responsible to have the modems returned because I picked them up off of the porch even though I never signed for them. They told me that they would charge me for modems that I didn't want, didn't ask for and never signed for even though they won't let me return them. I feel like I'm on Candid Camera or in an Abbot & Costello routine. Why am I responsible for their mistakes that they won't take care of? They won't let me return them!

Of course they lied about the price and the commitment terms when I ordered it. While on hold for most of the time I keep hearing about Qwest's award winning spirit of service. I find that hard to believe. The mistakes made should not have happened and even after the first mistake one call should have gotten everything resolved. Qwest agents go through intensive training, so they say, yet they don't know what they are talking about nor how to do their job. Then they blame the customer for their mistakes. After all the mistakes they make they have the nerve to tell customers that they are locked into a commitment and will be charged for canceling their service. Amazing!

Save yourself some aggravation and spend a little extra for service from someone else. It will save you a lot of money in the long run.

They don't deliver the internet speeds they promise. Comcast is the same. sometimes, they don't even get close to the speeds they promise on either downloads or uploads. I have tested probable over 20 times, and we are not reaching even 80 %. What is my recourse? To me this is false advertising. I was even promised by the phone operator at time of purchase of the service that because they have 20Mb in the area, they could easily do 7Mb, which is what I purchased. I almost always see less than 5Mb. This is not right to advertise something that does not happen.

Qwest is discontinuing its wireless service in October 2009; current Qwest customers (like me) can cancel our wireless service and switch to another provider without penalty. However, my Qwest wireless service was bundled with my home DSL service. In order to switch both to a new provider (to get a better rate with that new provider), I found out today when I called to cancel the service with Qwest, that I have to pay a $200 termination fee for my DSL service.

My bundled contract is up in 6 months--their only suggestion was that I just keep the Qwest DSL service until that contract expires. Only problem is, I already signed up with a new cell provider, and received new internet service through that company. The customer service person told me that fee is non-negotiable, and refused to transfer me to anyone above him (I asked three times). Apparently, I'll be charged the $200 termination fee no matter what. My plan is to contact the BBB and my attorney general's office. Not sure what else to do at this point. VERY unhappy with Qwest (and that's stating it politely).

I'm out $200 because Qwest is penalizing me for switching to a new company (even though one of the services they provide is being discontinued).

I contacted Qwest though their 800 number in the yellow pages. I was aware my disabled elderly mother had Qwest telephone service and was interested in helping her set up DSL with the combo package they advertise that would also reduce her telephone bill. I had asked them what would it cost and they gave me a figure. The girl said I could call back after I arrange it with my mother and we could talk to any person at the 800 number to set up at that price.

After I called back I got a different girl that started aggressively wheeling and dealing as soon as I told her what I was interested in. I told her what I was quoted (and written down by the way) but she didn't seem to care and changed the figures I was offered and added several clauses. I'm very computer literate as well so I know all the tech. terms of what I'm offered. She was also rude to my mother on the phone.

I then talked to a supervisor after a very long hold who agreed to the original terms I was offered. She said my mother would be receiving a package though UPS on the 30th of March to set up DSL. My mother called them after not receiving the promised package and they told her she had the necessary equipment already and didn't need the package to set up DSL. I had already told them my mother has never had DSL when asked and it was agreed that she would be getting the package with modem and other necessary items to install dsl and it was thoroughly covered in conversation with supervisor.

I've already spent several hrs of my work day and now I still have to call them back or my mother will be charged for something she isn't getting and should have had set up with the contents in the package. They are also overcharging my mother for service because they offer much cheaper prices to newer customers and don't tell the existing ones. I was told my mothers bill would be prorated but that also hasn't happened to my knowledge since it seems they did not fulfill their agreement. What a hassle, I can not believe this - just to set up a dsl/phone line combo package that is supposed to be a major service they offer.

On January,7 2009 I had purchased mobile broadband through Qwest.They did not offer broadband in my area,only through Verizon. Qwest rep had told me that it would cot me 39.95 a month plus tax. When I had received my bill it was over 450.00.I was never told I had time limits on my service.Qwest never told me I had Time limit or I would have never purchased yhe service. As soon as I found out I immedietly cancelled my service. Please help in this natter as I feel I do not owe this bill due to the fact that I was never informed on over time limit fees.I was told it would be 39.95 a Month.

In these hard times its just the stress knowing you have a 450.00 bill that is not right.

I applied for new Qwest internet service in Dec, 2006. I signed up for the price for life policy, and rented a modem from them because the installer said that some times the modems have issues and need to be replaced. I had to have the modem replaced twice before it would work and it took the installer, a person I knew well, several trips before he could get things to actually work. I moved my service to my new home in April or May of 2007. Again, it took 3 to 4 trips to get the thing to even work. A different installer this time had to spend over an hour out in the cold and snow and rain to get things working - it turned out that they had not connected something as the service entered the house. This took place over several weeks. I believe, but am not certain, that my bill was not credited for the down time. I signed up for autopay and then discovered that Qwest would remove the money from my bank account before they even had sent me notice of a bill and was removing the money almost a month before any of it was due.

I called the company in late Feb of 2008 when I noticed that now the fee had increased over the prior months. I was told that they had incorrectly entered the order and that they would correct it to reflect the price for life, as per their guarantee. I am certain that they did credit my bill for the overcharges back to the Dec 07 bill The service was still poor. My monitor appeared to be going bad - colors would fade in and out and the screen was often illegible and unusable. I took the monitor in for repair and was told there was nothing wrong with the monitor. A service technician for a local computer company came to my house, checked my system and told me the problem was in the signal coming into the house.

I continued to try to use the service, despite the poor reception, because of the 2 year commitment affiliated with the price for life issue. In early 2009, I tried to gain access for my laptop through my wireless modem at home and could never get a good signal, but I could use the laptop at a local Taco John's or Burger Kind. My It person from work came to my house, checked the system and said that my modem was blocking access to the system. He also told me that the set-up that QWest had claimed to be the newest and best was outdated in the 1990's and that the modem that I was paying $5.00 a month to rent was a piece of junk and could be replaced for $60-70.00. I called Qwest on Jan 29 and tried to disconnect the service. They refused to do so unless I agreed to pay $200.00 for early termination and denied that I had started the service in 2006. They said they only had a record of starting the service in 2008, despite the fact that I had all the original paperwork and information that came with the modem, including an order number which would verify when I started the service.

I called my technician/installer friend and he gave me the number of his old supervisor to contact about the issue. He also remembered when I had installed the system, despite the fact that he had since retired from the company. I called the number he gave me, left a message, and was called back by customer service on the 30th. Again, they refused to admit that I had started the price for life program in 2006, although now they admitted that they could find that information. They refused to discontinue the service again, unless I agreed to pay $200.00, despite their own records, because of the way they had entered the information into their system. I finally hung up on that person when he started to threaten me because I told him their system was a piece of crap and never worked correctly, despite repeated attempts by me to get it working properly.

On Feb 22, 2009, I got another bill showing that the system was still not disconnected. I called customer service again - spent another 25 minutes plus on the phone and finally got them to disconnect the service. At first, they would only agree to disconnect as of 2/24, but after I told them of the complaints that I had already filed with the FCC and state's attorney general, agree to disconnect as of 1/31 as previously requested. All together, I spent well over 1 1/2 hours on the phone and was extrememly upset to the point of getting sick over the treatment from this company. Their service was horrible, they placed many roadblocks in the way of getting service, help and particularly in trying to disconnect the service. The quality was horrible. I changed services and was able to connect with my laptop within 10 minutes of being connected on the new service. My monitor is working flawlessly and the connection speed in incalcuably faster with what IS actually new and better technology - all for a total price less than the Qwwst mess.

I have been paying $36 per month for DSL broadband with Qwest. My computer died and I won't have it for weeks, so I contacted Qwest to see if I could get a credit or reimbursement for the time I am paying for the service and am unable to use it. They said it would cost me $14.99 per month to SUSPEND my service and it must be for at least 30 days! What a ripoff!

As soon as my 2-year contract is up, I am seeking another broadband provider.

I switched to Qwest broadband on June 6, 2007 from Comcast after receiving a letter from Qwest stating that broadband DSL was now available in my area. After this installation date it took 6 months for the DSL to actually work! In between after many phone calls to tech support, I finally convinced someone in the tech dept. that my bit-rate was only 56 kbps not the 1500 kbps I was told I would get. The technician said oh yes someone forgot to check this little box on the form!? Finally after all that I got the higher speed I needed to connect to the internet.

Unfortunately I never actually got anywhere near the 1500 kbps I was promised, instead the speed gradually reduced to from 1450 kbps to 1200 to 900 to 800 finally last month the top speed that I could generate after unplugging the modem everyday to reset it was in the 600 to 700 range. This is unacceptable! Look, I tried to work with Qwest, I think that after a year and half of putting up with this sub-par service that that proves I tried to work with technical support staff.

Again after numerous calls to tech support and billing, I have had enough. I cancelled my DSL service with Qwest and have switched back to Comcast, where I am getting 2500 kbps and I am very happy with their product. Now I receive a final bill from Qwest for $211.36 or more depending on whom I speak with in billing. This is outrageous I demand that this so called cancellation fee be removed from my billing, and indeed since I never got the high speed DSL service that I was paying for I now want 6 months of payments credited back to my account and a check sent to me in the amount of $135.90 this is the amount my billing shows I paid for DSL that I didnt receive for the first 6 months $21.99 x 6 months + $.66 in taxes x 6 months = $135.90.

In addition I am sending a copy of this complaint and bill to the BBB and my local Attorney Generals office. I spoke with a gentleman named Jim (no last name given) in Detroit he works for Qwest and he agreed with me that company failed to live up to its end of the bargain by providing sub-par service.

We moved about a year ago and we transfered our qwest dsl service with us. We knew there was a 2 year minimum to keep the service or there would be a $200 fee for earluy terminartion. They told us that when we moved and asked about terminating the service. What they did not tell us is that by transfering the service we were agreeing to two more years of service. We just moved and when I called to cancel the service they insisted we would have to pay $200. In my opinion this is unethical.

They are going to charge us $200. The only recourse I have is to write them.

In May 2008, Qwest CAME TO MY DOOR and said I could try their higher Titanium speed for free for 2 months. Sounded good but it wasn't. The Qwest tech who installed it said my computer was probably not capable of handling the higher speed. He was right. It not only was NOT faster, but caused the computer to bog down and run SLOWER. July 2008, BEFORE the 2 months was up, I called and requested to be put back to my original speed, price, etc. I was told no problem. I also reconfirmed that my 2yr committment would NOT start all over and I was assured that it would not.

I have made nyumerous calls to try to sort it out and get told something different each time. Sept 2008, I was told that the "Price for Life" was just for the life of the contract. I told her that was NOT what I had been told and the term 'contract' was never used. I know this because I keep copious notes on any call that I make to anyone other than family & friends! I got nowhere with her and had to give up (temporarily). Oct 2008, I called them again and had the same kind of conversation only this time I quoted Qwest's own 2007 Annual Report which states "Included in our bundles is our 'Price for Life' broadband offer that guarantees customers one price for as long as they maintain the service" and demanding that they honor that as well as credit my account for the difference between the two prices. Nov 2008, the bill arrived and LO AND BEHOLD, they had NOT honored the "PFL". I did get the agreed upon credit.

I called yet again and went thru the whole thing with an alleged supervisor. He then said I did not have a contract so I could not hold them to the "PFL"!!! I reminded him that it was their person who tried to use the term contract. Also told him that it was irrelevant as I had maintained the DSL service for over 2 yrs and LIFE IS LIFE not 2 yrs. I quoted the annual report again and it still did no good. I'm not with low level employees. I called Corp HQ and, not surprisingly, got a recording that no one was available to take my call (in all of HQ?!?!?). I left a voice mail message for Vice President of Ethics & Compliance.

I requested new internet service. After 2 weeks it was never connected to my Apple. They told me to go to the manufacturer or pay for a technician to get a hook up. I cancelled the request. They charged $200.00 early termination for service that was never connected or provided.

200.00 paid for no service connection.

1. DSL has never exceeded 1/3 advertised speed. 2. Usually it is SLOWER than 56K dial-up. 3. Qwest denies any problem. 4. Three (3) independent service technicians and IT professionals state that Qwest is the problem. 5. Qwest refuses to send their own technician AT MY EXPENSE to investigate the problem. 6. No adjustment will be made to my bill for lost/denied service.

I'm paying for a dedicated broadband internet connection that does not work. Half the time I can't even contact the internet because every attempt to reach a web page times out.

Qwest is offering a promotional special on a new DSL internet hookup of 14.99 for 1 year with 1.5Mbps hook up speeds. In the area that I live we cannot get that fast a speed for DSL and they refuse to honor there promotional special at the slower speed. The fastest speed available in our area is 256kbps. In other words they make us pay more money for a much worse service and refuse to offer the special promotional price because they are the only DSL service offered in our area. THAT IS JUST POOR CUSTOMER SERVICE!!!!!!!!

They discriminate with service to customers that do not have a choice of carriers. If we had other choices of carriers here they would offer the special!!!!!!!!!!!!!

On Tue 16-Jun I called Qwest to order a land line/DSL bundle. They said that there was already an active line (from the previous renter)but promised they would call my landlord, take care of it and that both services would be up and running on Friday the 19th. Friday I get the DSL modem in the mail. I hook it up but it does not work. I hook up a phone to the line and it works, but when I call my cell it comes up as a different number than I was promised. Also the long distance does not work.

Saturday night I call Qwest. They say that they can't hook up the line until the customer calls to disconnect the existing line. No one, including the landlord, knows who or where on Earth the guy on the account is (the name doesn't match the person on the previous lease). For the second time I give them my landlord's phone number and for the second time they say they'll call him and get permission to remove the active line. Monday rolls around. Still no service, so I call in the morning. They tell me that they cannot make outgoing calls so I have to call the landlord to have him call Qwest. I refuse, telling them it is not my problem, they've broken their promise and it's really their problem anyway.

Monday evening I call again, finally get to a person who again takes my landlord's number and ABSOLUTELY ASSURES me that he'll have me up and running by end of day tomorrow, and he'll take care of everything. Elated, I told him if he gave me his address I'd send him twenty bucks. Nope. Nothing. Thursday the 24th and I call in the morning. Again they tell me they cannot make outgoing calls to contact my landlord. After over TWO HOURS on the phone with them, they finally call my landlord and add him to the conversation. He cannot do much except confirm that I am the official renter and he doesn't have a clue who the person on the existing account is. I am also told that the person owes them over $800.

So, basically, I ask them: So you WON'T turn the phone off of someone who not only doesn't live here and you cannot find but owes you money, and at the same time, you won't turn on my service that you promised and I WANT to give you money. While on the phone with them, they attempted to call the old renter and left a message. At the end of the conversation it was made clear to both my landlord and I that a)if they hear back from the old renter they will immediately turn off his service and turn mine on, or b) if they don't hear from him in three days, they will put some kind of order on the account (apparently closing it) and ten business days later my service will be activated, so the latest date would be the 15th of July. Also, the DSL line will take three extra days after that.

Now it is the 18th and no service. It's been over a month. Verizon also offers land lines and DSL to my house address but I'm apparently, despite being a mile (line of sight) from a major Microsoft campus in Bellevue, Washington, in a dead zone. I've had their service since 1999 and currently have three cell lines with them, but they refuse to fix the dead zone. Naturally, I cannot in good faith reward them with more business, especially when the only reason I'm getting a land line is because there's no cell service there. So I'm without communications completely at this address.

What is the cost of my time? My frustration? What is the cost of their lies and broken promises? I am currently out of town on business and I can't even call my girlfriend at home. Why should a large, near-monopoly be allowed to operate like this without punishment?

Signed up for broadband service 2 years ago with Front Range Internet as my ISP.Many areas in Fort Collins has no Broadband except QWEST. Well, Qwest blames FRII for dropped signal and FRII blames Qwest. In fact QWEST is the culprit. Qwest refuses to upgrade their phone lines from it's main station to areas along west vine drive. Those lines and circuit boxes have been installed way back when the PONY EXPRESS quit it's service. Fiber Optic has been installed for two years all along west vine drive but is not accessable to anyone but the Lincoln Junior high school. I think the WORLD should be aware how QWEST treats it's customers.

I have had a Qwest account for some time when I received a email regarding their Bundle and save promotion. So I signed up, my phone(long distance), direct TV and DSL. Plus the paperless bill which would save me even more. We started having issues with our Internet connection and kept getting kicked off. I called tech support and we ran thru the set up and checked signals. Nothing made a difference. They sent out a technician and he tried several things. He came out 3 different times, checking the modem, signal strength, the connection box out by the road, finally changed the line to the house.

Still having problems, so I called again, a second tech. was sent out. He finally figuered out the problem and we had a good connection. A few months later I get a call from a collection agency stating that I had been turned over to collection by Qwest for my DSL service (which was suppose to be bundled with other service). I immediately called Qwest to try and find out what was going on. They told me that my account had been turned over for non payment. I spent 2 hours on the phone with various reps and supervisors. I paid a large payment and everything was paid in full. My account was all corrected and the seperate account was closed so I would be receiving my Bundle discount appropriately.

Seven months later I loose my Internet connection again. Now, I had called and talked with reps when I paid my bill every month just to make sure that all my services where being charged correctly and there was not another account out there that I was not being billed for. No, everything was great I had Internet, phone and direct TV, the only other service they could offer me was Cell service. I informed them I did not want the cell plan paid my bill and all was good(so I thought). When I called and notified them that I did not have an Internet connection. I was directed to Tech. support and they ran several test and could not get an Internet connection. They told me I would have to call in to another department on Monday and order a new Modem that mine must have gone bad.

I called in and went thru billing agian where they reviewed my account and yes, I was taking advantage of great savings with my phone, Internet and direct TV all bundled. Was I interested in the Cell phone plan? Again no. I was then transfered to another rep. who looked into my account and yes I could be sent out a new modem for a charge of $59.99 but I would get a return packing slip to return the old modem and then they could wipe the charge off. I did recieve the new modem and not the return packing slip.

I sat down and went thru the programing of the new modem and still no Internet connection. I called and talked to tech support who went thru several test and did not know why it wasn't working. They transfered me to another rep. who then said that my account had been blocked due to non payment. I was shocked and very frustrated. They then said that they could override the block but I would have to find time and call and check and see if it was left on there from the previous issues. Monday I get a message on my answer machine from Qwest that they were disconnecting my service for non-payment that I had a bill in the amount of $384.93. I instantly called and started to go thru the hole process again.

The 1st rep. reviewed the account and stated she was confused and would need to get help. I was transfered to a Billing Specialist who told me that I had a final bill account that I had to pay before they would turn my service back on but if I wanted to make the payment she would get this straightened out for me. I told her I was not going to pay that huge amount that it was their mistake and they need to get this fixed. She stated she would give me a discount for the Bundle discount credit that I was not receiving.

That I still needed to pay $258.93, If you figue this out that is $43.16 amonth for internet service when I had originally signed up for the Price for life internet with the bundle discount should have been running at $26.99. I told her that I would pay that amount but not any more. She then told me that I had up-graded my account back when I was have issues with no signal. I informed her I did not upgrade my system, why would I have done that. It must have been when the technicians were coming out and trying to get a signal or get the line fixed. They refuse to listen to me.

The next supervisor I spoke with informed me that it was my responsibility to make sure my account was correct and they would not make any more adjustments. I informed her that when I had called Qwest serveral times that their rep. had reviewed my account and told me everything was bundled and paid in full. I had expected that their own employees new how to do their job and not mess up peoples accounts. She then told me, I had agreed to the higher speed internet and that she was not going to credit me the difference. I told her several times that I would pay for the 6 months at the $26.99 but I was not paying more than that. She stated No, I was going to pay for the internet service at the $36.99 which I had agreed to, I did not agree to that someone must have made a mistake (that wouldn't happen at qwest) I kept trying to explain to her that when they had (supposedly) staightened my account and reassured me that everthing was bundled and the other account(that was only my dsl) had been closed and I would be billed for everthing together that the monthly amount(estimated amount my bill should be running) was what my bill had been running why would I think that there was any issue.

If their own employees couldn't see it, and no one ever informed me of a past due amount, why would I think that their was something wrong. She just kept saying that it was my responsibility. I should have taken it off of the paperless billing when I thought there was a problem. (According to her there is no discount for the paperless bill, another rep. that had informed me incorrectly) There are so many things wrong here it just floors me that a company had such awful customer service. How can dozens of their employees look at an account and not notice something like this $384. charge not being paid? Why would it take 6 month for them to shut off the service? Why did I never receive anything in the mail regarding a account being overdue? How is this all affecting my credit report?

Now I have spent literally hours on the phone with people who obviously do not know how to do their job. I have this hanging over my head until I can get someone to help resolve this matter. Qwest refuses to give any number to a higher level supervisor, she informed me that I could write a letter and wait for a response. I wonder how long that will take. I beleive I will be cancelling all of my Qwest services and going with different providers. They don't seem to care if their employees were in the wrong or not if they can get the customer to pay for it. Stress, Headaches and neckaches. Loss of wages from work to try and resolve a connection issues and hours on the phone with reps.

I stopped using Qwest internet service due to inadequate, inconsistent, on & off service. Before I did though, Qwest offered a host of things to try and keep me as a Qwest customer. One thing they offered was to give me the modem to keep, (the idea was that I would be compensated by saving the monthly rental fee). Well, needles to say they never took off the monthly rental charge. I disconnected internet service shortly there after and they still kept that monthly $3.00 modem rental fee. Month after month, year after year.

When I realized I was still getting charged for it I called and asked why they were still charging me for it and they wanted to know why I haven't given the modem back. There was no note on the account about giving me the modem. By this time I had moved and hadn't the slightest idea where that modem was. In fact, I had a different internet service provider altogether with a different modem as well (Comcast). They said that unless I bought them a new modem ($250) or brought the original modem back that they would keep charging me for it. I had explained all of this to Qwest but they still will not do anything about it and even though I do not have internet through them they have been charging me $3.00 a month for over 5 years. I've called numerous times and got the same routine. I really do not want to pay them for the modem they gave me and if there were any justice they would owe me over $180.00 for over charging me for the past 5 years.

For about a month now our modem has been connecting to the dsl service and then dropping it over and over and over. i can stay connected for about 10 seconds max. i have called qwest numerous times and still have the same problem after they have sent a tech out THREE times to repair, inspect, or replace something.

first time out it was the modem, replace the modem still same problem. second was phone lines in the house. replace phone lines and still same problem. third time its the box outside. repair the box outside still same problem.

My daughter whom resides at a different address and phone number, has been receiving statements from Qwest for internet service. She has been billed approximately 200.oo for early termination of broadband service which she never requested. She did however signup for monthly service which carried no pently for early termination.

I did not keep names or dates of people contacted. They told me there was nothing that could be done because it was a voiolation of the contract, they could offer no proff to the agreement of theis verbal contract.

I ordered Qwest dsl service with a set price of 16.99 with earthlink as my isp, but when I got a call from someone I had never heard of called Earthclick saying quest had contacted them and they needed to set up my internet and charge me $20.00 per month or my dsl with quest wouldn't work, I told them I had never ordered this service and immediately called Qwest to cancel. The person I spoke with apologized and said there was something wrong with their computer system so that when someone typed in Earthlink, it actually came out Earthclick (which has nothing to do with Earthlink). They agreed to cancel my service immediately so that I would not be charged for anything, given the price misunderstanding (over double what I was quoted on the phone).

When the dsl modem I had canceled the order on arrived at my house, I called UPS and had them collect and return it unopened. I also called Qwest to make sure my order was canceled. It was not, but I received a confirmation number telling me it was canceled this time. Three weeks later I called to double check (given the history here) and when the confirmation number was checked, they said it should have been canceled as confirmed and they would back date the cancellation and remove the charge. However, only a supervisor could do this. The supervisor and her supervisor said it was impossible to cancel the order including the rental for the modem I sent back, since it was likely in a warehouse somewhere and not checked in. This supervisor and her supervisor could not understand that Earthlink had nothing to do with this and just kept insisting I call Earthlink to cancel the service Qwest was billing me for.

They refused to listen to the fact that it was Earthclick that had supposed set up an ISP for me (though no one ever set it up at my house, which they originally called to do). They said that Earthclick and Earthlink were one and the same. Obviously not, since I called Earthlink and they were never my isp, had never set up any service for me through Qwest.

Here's where it stands. Qwest says they have no way of disconnected the internet they never actually connected-- they can only keep billing me for it. I have now spent over three hours on the phone trying to get this cleared up, repeating my story all over again. Doesn't my confirmation number stating that my order was canceled mean anything?

I signed up for Qwest DSL in November of 2006. in March 2007, I called Qwest because my service was going slower than dial-up. The representative offered me a deal I could not refuse. He told me that if I sign up for an additional year of DSL, I would get my service for $36.99 with a speed of 7.0mb instead of the 1.5mb that I was getting, for the remaining year and seven months.

Come April 2007 I get a bill of $50.54. I have called Qwest and was told that there is no such deal that I was promised. I even gave them a confirmation number, though that didn’t help.

When I moved from one house to another last March, I applied for Qwest DSL services. I was clear and concise about what I wanted. What I was informed of as 3 to 5 days for a new customer became 5 weeks. Their compensation was to give me a free modem and one month's service (see losses below. This past month I was turned off for non-payment and was told since they physically disconnected me I was considered a new customer and it would take another 3 to 5 days to turn me on.

While talking to the sales department to get my service turned back on she convinced me to change to MSN Internet which would provide me with faster speed for less money. The changeover was due 3 days from the date filed. Two weeks later I had not been changed over and had to call Qwest servicecs to find out why. I was told that the order was cancelled by sales and they apologized to me and, after pointing out the misrepresentation, they gave me a $200 credit (20 a month) for the contract I was supposed to have in the first place.

At this time I was also told that my current email was going to continue for between 30-90 days. Today I woke up and found my email service was shut off. When I called Qwest I was told that it was due to the changeover and that the mailbox was deleted. However, my new MSN packet had not arrived yet so I have no email. My service had not been changed over and I have to wait until the end of the day to have my service changed over to MSN 5.0. Repeatedly I have had misrepresentions from the company. Each time I get a 'sincere' apology and the promise it will be fixed.

My downtime this time with my email will cause hours of my time to fix since I am on mailing lists and servers which delete me if I am not reachable. My first problem with Qwest cost me over 200 in ovechrage charges because I spent so much time trying to get my services on.