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Netzero

PO Box 3009, Westlake Village, CA 91359

NetZero • Billing disputes • Cancellation problems • Sample cancellation letter • Dropped calls • Installation problems --- • Juno complaints • Classmates.com complaints --- • Classmates Joins Netzero, Juno • NetZero, Juno Merge into United Online

NetZero and Juno tried to make it as free Internet providers but the implosion of Internet advertising put a quick end to that. They then struggled along, trying to provide cheap Internet service. Now they're merged (see story)into something called United Online and are struggling along trying to provide not-quite-so-cheap Internet service under both brand names. Along the way, a few customers have gotten burned. See below.

Joel of Muscle Shoals, AL April 11, 2009

Joel of Muscle Shoals AL (04/11/09)
Netzero began charging me 18.94 a month on my AT&T bill. I attempted to contact them on thier website and they ignored me. After numerous attempts by telephone. I have not been able to stop the charges. They have a series of canned reasons they can't stop the charges and reasons more information is required from me. They are obviously reading for a text. My only recourse appears to be to terminate my AT&T services and then begin new service.

I am being charged 18.94 a month and can't stop it. I have never had an account with Netzero. They have never provided any services to me. It appears to me to simply be a fraud.

Terra of Hopewell, VA April 11, 2009

Terra of Hopewell VA (04/11/09)
I called NetZero Customer Service in February to cancel service. At that point it had been 2 months without being able to read my email. The woman assured I would get 2 months free! All I wanted was to drop them but SHE REFUSED TO LISTEN! Why would you keep them around? So what if it only costs 10! I couldn't do anything with it. No email,no surfing either. The passcode went invalid in December. We changed it & 2 months later I'd had quite enough.

My call to them was to get rid of that useless service. My new ISP is beyond reproach! NOW we can actually view YouTube without suffering through an hour of BUFFERING only to get booted off. I don't think they have supervision AT ALL! When our phone bill came in, NetZero was STILL being billed, 2 free months was a pipedream. I'm ready to contact the BBB to see if they can grease the rusty wheel & actually DO SOMETHING about this scam the employees seem to be running. INFURIATING!

Ron of Winter Haven, FL April 10, 2009

Ron of Winter Haven FL (04/10/09)
Ive been with netzero for long time but have been lied to by every one in that company, promises of call back and will fix the problem but never happens, ever

have lost many job opportunites becaus my system was down, have talked to several future employers that could not reach me ,

James of Cocoa, FL April 2, 2009

James of Cocoa FL (04/02/09)
Netzero is my isp and classmates.com thier sister site. taking my email address off classmates.com has resulted in constant barrage of solicitation by classmates. popup stopper doesn't work on it because netzero is sending it to me with a page banner saying microsoft. it is endless and i do not pay for netzero to be solicited by classmates. I will not renew my subsciption and will tell anyone I know to drop netzero, because of this practice

Maria of Trenton, NJ April 1, 2009

Maria of Trenton NJ (04/01/09)
I call 2 montha ago to cancell my subcription and their still billing me and there making my account overdraft

well now i have to pay overdraft because of them

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