Complain about a product or service

Comcast High-Speed Internet
Pricing Issues

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

Ash of Middleton MA (6/1/04):
My story is like many others, VERY FRUSTRATING. I just recently found out that I'm paying $57 for high speed internet. I always thought I was paying $42. First of all why does comcast have such a high price for their internet? Big deal - $15 off is you have cable TV and internet? I asked the rep why is it that the price is $57 if I don't have cable TV, his answer was the most ridiculour thing I ever heard: "Because we just doubled our speed to 3mb download." DUH. I was still paying the same prior to the upgrade and other companies like Earthlink charge $45 flat, no hidden cost.

Comcast is a major disappointment. Not to mention 20 minutes wait just to talk to someone. On the cable TV side, my goodness don't even get me started. First if you want one channel from a different package, you MUST upgrade to this package. I mean in England we used to have cable services too for much cheaper and you could actually add one channel from another package for $2.75/month.

Doing a research, I found out I could get a satellite dish (not trying to advertise for them) with the same number of channel PLUS the ability to add one channel from a different package for only $2 for the price of $32/month and I can get verizon DSL for $29.99/month; totalling $62/month. That's a saving of $40/month. And don't let Comcast fool you about their recent upgrade of 3MB download; even DSL has that. In the years to come, comcast will definitely lose more customers if they continue to prove: poor customer service, increased rates and do nothing to give better rates.

Honestly I'm switching to dish and DSL with a $40. Thats a nice saving is you ask me. One last thng I forgot to mention, despite 2 tech visit my lower channels are still fuzzy (despit new wiring and numerous checks to the line).

Andrew of Sunnyvale CA writes (3/3/03):
After Comcast took over AT&T Broadband, they have raised prices and reduced services. We were told when we signed up for cable modem service that Basic Cable was included. Now, Comcast has installed filters to prevent this. And they have raised their rates by $15 per month. Curiously, Comcast offers a $15 discount for existing (paying) Cable TV subscribers.

We decided to drop Cable Modem service, and pay for just the Basic Cable TV. We looked at Comcast's web site to determine the channel lineup for our Zip Code (94087). The statement at the top of the lineup leads one to believe that the listed channels are part of Basic Cable, but "some services" are extra. Those services are not clearly marked as such.

We were told by the first order representative on the phone that the charge for basic cable was $19.99 per month. When we called to confirm the order two weeks later, the representative said that basic cable was $13.99 per month, and did not include all the channels. Expanded Basic cable, for $38.00 per month did. She said that our order was submitted for "Digital" cable, which is not what we wanted. Comcast has: - Changed services without warning - Provided misleading information on their web site - Lied to customers on the phone during orders, and unless confirmed and checked, plans to charge customers more that that to which they agree.

We want to make others aware that Comcast is using poor communication and misleading information to their customers, and prima facia intend to charge cusomters more than agreed.

Howard of Fremont CA (2/24/03):
In early Feburary, Comcast marketing called me and said they are going to increase my current cable modem internet service to $56 if I don't get cable TV from them. I say ok, I will do so to make everybody happy. On 2/15/2003 8:30am PST, Comcast technician installed the cable TV, and it only work for hours. And the internet service start acting up on me, sporadically, from 2/16/2003 to 2/18/2003. This 2 days, the internet is always up and down, no ip addresses, no DHCP server, or simply no cable service. On 2/19/2003, it finally completely out, and I called the comast support line, and they said they will give me a service number, and some one locally will call me shortly, but of course they never did, and I wait and wait, call every day since then.

They said I have to wait until 2/26/2003 to get someone to fix it, and also I may be responsible for the service charge. I said this is totally ridiculous and unreasonable. And on Sunday, 2/23/2003, I finally call them and cancel the internet service, and on 2/24/2003 I have to call a separate number for my local cable service, and I request a cancel service and a refund of my installation and service charge of $35.97 because they never give me a good cable TV service + messed up my original internet cable modem. I talked to one supervisor named Amy and she is so firm that I did not call them earlier, that I said I called them on the Broadband internet cable modem side, and I dont care know about the cable TV is a separate thing.

I am so dissatisfied with the service and how they manage my phone call complaints and how they don't value a customer that have been with AT&T for so many years.