Xfinity Internet Reviews

I was told that they would come 8 to 8 to bury fiber optic line. I waited and waited, took off work never showed up. Our animals got tangled in the cable line. I asked for when the crew would get there; never a response, even when they said they would let me know. As a new customer, I'm probably going to go to Starlink.

While the internet itself is decent despite frequent outages in the Atlanta area, Xfinity has terrible customer service and bad company practices. I closed my account and delivered all equipment to my local Xfinity, with my final bill paid last April before I relocated. A few days ago, I get a email from debt collectors saying I owe 100 dollars AFTER I CLOSED MY ACCOUNT! I had no notification about me still being billed, and no effort was made to contact me. Don’t waste your time with Xfinity when there are so many other providers to choose from.

I cannot even leave a ONE STAR review. These people will consistently lie to you and never follow-through on one single promise. I've only been a customer since Mid-April and my services have required at LEAST 40 phone calls, 200 "so called" agents or "ROBO agents" and HOURS AND HOURS of being put on hold and passed around to so many agents who have promised to make things right but NEVER HAVE. Still (end of June) dealing with broken promises. As soon as my "PROMO" ends, I'm out of there!!!!

They came out to repair the internet. I have all my services for business and home with them. They wear no booties, carry no ID but in a logo truck and wearing logo tee shirts. They had me download software called Tether and create an account. Then he disclosed this is his personal network but it's the only way to get the service to work. After he copied what he wanted; he asked me to delete it and 30 minutes after he left the service stopped working. I complained and they sent another rep that evening. He yelled and screamed and said customer service can't help me either. As of today, my emails have all disappeared and I am locked out of my Microsoft email account and still my internet is not connecting to my security panel. Just a hot mess. I called and they said the two representatives were rookies and didn't understand how the connectivity to the security panel should work. I am just shocked.

We have been with Comcast for over 25 years, 2nd generation here. Equipment stopped working so we upgraded in August 2025. In April 2026 our landlord cancelled our lease, And we decided not to continue with our business. Comcast would NOT cancel our services if we did not sign for a a months notice and early termination fee which we did on 4/22/2026. None of which were stated in our contract as necessary should we ever terminate!

If I could give these monsters a ticket to hell I would. They are the worst. I have been scammed by everyone, phone providers and persons who pretend to work for them. They straight up lie to your face, professionally trained liars and money grabbing pigs. I hate them. I wish they could closed down. I have been sexually harassed by mentally unstable people online per TV internet. And my service has been hacked by cameras to have mental health patients and landlords to gather information about me illegally. And Xfinity knows this. People you are being robbed of your money and privacy by these companies every Day and no one is telling you. Your Google Accounts are being sold to the black web. Everyone knows your business. Beware.

The service keeps getting worse. It goes out ALL the time. Was changing my plans around because I was getting charged for the Disney with ads AND the Disney with no ads. So then it took them a month to get Disney back on and running but the only one that seemed to work was the highest priced one, IMAGINE THAT! Everyday I get more and more dissatisfied and thinking of not buying cable at all anymore. The price is WAY too high to begin with and WAY too high for all the issues they have been having. Its always something! Do they care?

Just want to acknowledge the great customer service we received from Teddy & Anthony at the Pittsburgh/Waterworks, PA site recently. They truly were friendly and listened to our concerns and were helpful in resolving our issues. Appreciate their attentiveness and satisfied customer here as a result. Thank you, Teddy & Anthony!

I wish there was an email for non customers about issues. Driving home from work my husband and many other drivers were harassed, tailgated, cut off and every road rage form you can think by an Xfinity vehicle. Of course they hire drivers who try to kill people on the road and then have no way to report them.

Dear Xfinity, I’m writing this to inform you of one of the worst “customer service” experience I’ve had in my 54 years on this planet. Starting at your Frederick Md location on Kingfisher ave…. A “Sales Representative” by the name of Shiheed ** was who we had the unfortunate experience with. My elderly Mother and I were there to change our network, WiFi, and streaming packages. We have been paying $300 per month for several years and I had questions about our package as well as new services since ours were outdated. Shiheed was short, curt, rude, and extremely hurried.

If you want to have to search for the customer service number, be on hold for 30 minutes, get a rep that barely speaks English, have to ask multiple times to speak to a manager to solve a simple issue then Xfinity is for you. I realize finding anything better is a longshot. You get no customer service here yet pay a premium price. Like smoking the best way to avoid a terrible experience is to never start with them.

I had Comcast business in North Salt Lake. It was $145/mo, which I was floored by since my St. George, UT, service with another provider is only $65/mo. Turns out (and they never told me this), each year we have to pay $20 MORE per month. My bill is now $165/mo. Next year it would be $185! I decided to cancel and go with Fiber internet. Comcast charged us $665 to cancel, plus you pay for the current month service ($165) plus another 30 days so another $165. Paying $995 to switch providers. Make for darn sure you really want to switch.

I canceled my service earlier this year in 2026. I was told it was completed and a refund or credit was due. I received a bill the following month and called again to cancel. Again, everything was completed. I received another bill and went into the Toms River office and again canceled the service. This month I received a collection notice and another bill. I contacted them again by phone and suffered through 4 different agents and 3 disconnects. I was even switched to a Spanish language help line, I do not speak Spanish. BTW customer service could not assist with this since it had been sent to collections. As of 6-6-26 there has been no resolution. I will update when there is.

What a ** up email system and totally incompetent support service. Got an ** guy who clearly was reading from scripts, was often incomprehensible, and knew nothing about email problems. After an hour, he said, "Go to the Xfinity store." I went there and they said, "We can't help you, you have to go to the main office." Every person we spoke to via phone or FTf gave different answers to the same questions!! It has taken 3 days and still no resolution. Comcast is like the banks: they think you won't change because of all of the legacy issues. If you have options, don't use Comcast. This has been a periodic problem for the past 20 years.

Total BS. First of all you can't use it anywhere but your house. The other hotspots... no dice. Second good luck getting an issue resolved or even help figuring out what could be causing an issue. Third their version of "monthly billing" is like everything subject to change whenever and however they want. And they will cut you off in a flat second and it's like you were never a customer at all. If the day I begin service is on the 10th of the month and I paid the second month of service as they indicated on the 10th it's reasonable to assume you will have the same service until that billing cycle is over.

I was charged by Comcast/Xfinity for a 300 Mbps internet plan starting in April 2024, but the service provided was only 200 Mbps. Despite multiple complaints and follow-ups over 2 years, nobody took proper ownership of the issue or contacted me in a timely manner. Customers deserve transparency, accurate billing, and timely support — not endless escalations and minimal resolutions after repeated complaints.

Very dishonest company. Recently I canceled my service, was told I’d receive a check refund for my prepayments. Every time I call about it I get a different answer about just why it isn’t coming. They also mistakenly billed me once for $70. When I called about it, I would be told it had been credited to my account only to find that the credit was just $5 or $10. This happened time after time. Eventually I gave up, they still owed me a balance. Their customer service is horrible. It is provided by representatives from other countries and they are rude, snarky and couldn’t care less about the client. The only time I got any kind of decent help or offers of a better price was when I finally had had enough of them and canceled my an account…. Then all of a sudden I get a ‘concerned’ representative who offered me all kinds of special deals. No Thank You!!!

Anyone ever wonder why Comcast/Xfinity who happen to because phone, cable hi tech industry can't get you a live representative in under a half hour and try to force you to use a bot who doesn't offer an option for your actual problem? This company would be improved 100x if they hired retarded people to help over the incompetent. Never answer the phone and only offer to reboot your 10 years old modem

I have had internet service from $35 per month for over 5 years and it then went to $75 a couple months ago. I called immediately. Was told if I add mobile it would reduce the amount to be $40 per month so I did. That was over two months ago, and I keep calling to have my new bill amount only to be told several times I would have credit on the next bill. Today (the next month of when I was told the new price) I get another bill for $75 again after being told I would have a credit. I call them in agony only to be told it would take effect next month. For the first time ever, I was told the price for my service would not take effect until I get a new modem. With hours of calls, I was never told this before. THEFT by DECEPTION.

Do not call Xfinity if you expect helpful service. I called to notify them my husband passed and reduce my service as there is only one of me. The sales person tried to upsell me and tell me I had a great deal and I was not qualified for their $50 a month for five year plan. Not why or anything. When I asked to speak to a manager the sales person got all huffy, so much for compassion or helpfulness.