Xfinity Internet Reviews
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About Xfinity Internet
Comcast Internet Service has Flex 4K streaming and hotspot services. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service.
- Frequent deals
- No-contract options
- Reliable speed
- Service can be pricey
Featured Reviews
Comcast Xfinity internet plans
Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. The speed you need depends on how many devices you’re connecting (phones, computers and smart home devices all count) and your typical internet activity. For most individuals and small families, 100 to 200 Mbps is sufficient.
Xfinity availability
Xfinity provides services in select states. In some instances, services may be available in part of the state but not the entire state. Contact Xfinity to see if service is available in your area.
Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C.
Xfinity internet prices
The price of Xfinity varies depending on the streaming speed you need. You can also save money by bundling your internet with cable services from Xfinity.
| Speed | # of devices | Good for | Starting cost |
|---|---|---|---|
| 15 Mbps | 1 - 2 | Music downloads, light streaming | $49.95/mo |
| 100 Mbps | Up to 5 | Music downloads, light streaming | $77.95/mo |
| 200 Mbps | Up to 8 | Multiple device streaming | $39.99/mo |
| 300 Mbps | Up to 11 | HD streaming, multiplayer gaming | $59.99/mo |
| 600 Mbps | 12+ | HD streaming, multiplayer gaming | $69.99/mo |
| 1000 Mbps | Unlimited | Smart homes, HD streaming, multiplayer gaming | $79.99/mo |
| 2000 Mbps | Unlimited | Smart homes, HD streaming, multiplayer gaming | $299.95/mo |
Xfinity contracts
Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. Many of the company’s plans offer introductory rates or deals, which means the rate you’re quoted may only apply for the first 12 to 24 months of service. After this period, the fee may increase without warning.
Xfinity equipment
You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. Xfinity also offers smart home equipment, including security cameras. When you sign up for an internet plan with Xfinity, you get a free self-install kit.
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Comcast Xfinity internet FAQ
How fast is Xfinity internet?
Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices.
Are Comcast and Xfinity the same thing?
Yes. Comcast owns the Xfinity brand. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service.
What kind of modem does Xfinity use?
Xfinity offers the xFi Gateway, which is a router and modem in one. You can rent it from Xfinity as part of your internet service plan.
Does Xfinity charge equipment fees?
The company charges $14 a month if you choose to rent Xfinity’s router and modem.
Is Xfinity internet good?
The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. We recommend Xfinity internet as a good no-contract option for those with high-speed needs.
Xfinity Internet Reviews
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Reviewed May 13, 2026
They came and found a problem with my modem and replaced it, but the buffering is horrendous and worse now. They came to fix but still have not resolved the dubbing. 2 different programs one no dubbing and the other quite bad.
Reviewed May 13, 2026
We have Comcast Business internet at our salon in NE Florida. Very high-priced with a 2 year contract required, but about the only service available at our location. Starting this January, we had intermittent outages with the gateway requiring either an online reboot or a hard reboot by pulling the plug and waiting half a minute. None of the employees at the salon are very technical, so usually I would have to drive to town and take care of the problem myself.
I opened at least half a dozen service tickets with Comcast; all the level 1 techs would do is say reboot the gateway, which I already was doing. Eventually they escalated the problem to level 2, a tech came out in April but I had rebooted the gateway a couple hours prior to her arrival so it was working when she got there. Since our credit card terminal requires internet, we cannot afford to go hours with no working internet as we lose sales. Not everybody carries $50 in cash or more.
So the tech closed the ticket, which was pretty useless anyway - just stated there was a problem and a tech sent. Soon afterwards the gateway stopped working once again, so I opened yet another ticket. Comcast sent out another tech, who was able to diagnose the problem and replace the gateway. We have had no problems since the new gateway was installed.
Yesterday I noticed Comcast had billed me $129.95 for the first service call. I plan to dispute that but doubt they'll refund or credit the charge back to me. I believe Comcast purposefully keeps the closed tickets vague and uninformative, so as to deny customers any evidence of what the equipment problems actually were. That way, Comcast remains in control of the situation and are able to bilk customers out of service charges. Starlink is now available at the salon location, and when my contract runs out this October, I will be switching. I have Starlink at home and their customer service is figuratively in orbit above Comcast's.
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Reviewed May 11, 2026
Disconnecting service permanently. No option on site or via chat to end service without Move-to info so called CS 800-391-3000. First experience with Xfinity agent AI, "Jetson". (Seriously?!) Very disappointed. Knew right away it was AI agent. Not sure why Xfinity or its AI vendor felt compelled to give the impression I was talking to someone in (Asia/Malaysia) albeit with better-than-live-agent English enunciation but, AI was slower, gratuitously verbose and unclear in delivery. When I asked for end of service on (date), the first response was "Okay, I've disconnected the service."!! I used "Stop! Go Back" commands with ask to confirm end date of service. It had it right but its first answer was a shock to my system and of grave concern initially. Businesses should use AI to scrub internet for feedback and stick to human agents.
Reviewed May 1, 2026
The Xfinity website never works. Any time I try to manage my account through the website, pages keep showing me a loading icon but never load. Their app won't even let me sign in. I have to call customer service to do anything at all. Their automated system is cumbersome to navigate and often doesn't account for what I need help with and there's no way around it. They can't keep track of what services I do or don't have what equipment has been returned. Their service people are sometimes unable to help with the problem and tell me to fix it through the website or app, neither of which work. They do everything they can to get off the phone as quickly as possible without helping solve the problem. They're the main provider in the area so I don't have a choice to but to use them but they are awful.
Reviewed April 28, 2026
TV cable is very pricey. $65 for basic cable which is twice what it was. Also there are no discounts for seniors. I am trying to set up service for my 93-year-old mother. Just getting the right person to talk to is a challenge. The first guy Aaron was so rude I hung up on him. The second lady I spoke to was nice but kept badgering me to buy an insurance plan for the equipment. Overall it was a horrible experience.
Reviewed April 24, 2026
After having only a dail tone on my landline intermittently for a year, I decided to call the customer service number yesterday. I spoke to Amber (Ohio resident) I explained my situation and she assured me we’d find a solution. I also have a Pixel cell phone that I don’t care for. She was truly the best and most helpful person I’ve ever had with Xfinity. She got me a new modem and phone. She was courteous, knowledgeable, and very patient. I was very impressed. Huge thanks to Amber!
Reviewed April 16, 2026
One year as a customer. Could never log into my account due to a confirmed bug in their own system. Called every month, spent hours on hold, lost work income during outages. Their own executive office finally confirmed it was their error after 12 months — then told me it was an "education" problem on my end. Offered $20 as compensation. Switched to a different provider and haven't looked back. Do not recommend.
Reviewed April 14, 2026
Where to start with a seemingly endless list of poor-quality customer service, entity wide. My wife and I had Xfinity service at our home for over 10 years. We never really needed them until I noticed wires from their box near the street to our house had surfaced above ground. Being afraid a lawn mower would cut them; I reported the issue to customer service. After some time two guys showed up a dug a small trench to bury the lines. All was well until the next spring and they were above ground again. This time when I called no one ever came to place them a proper distance underground. Today, we just mow over them and hope for the best.
We moved from that residence this spring. I went into our local Xfinity office ten days prior to the move to coordinate a time for a technician to be at the new residence the same afternoon. The person in the local office was very helpful and an appointment was scheduled. About 2 days before the move, I got an email that the appointment was cancelled because we were moving into a community unit and that required a different group of technicians. The earliest appointment with that group would be three days after we moved in. Three days without internet service. I kept getting messages confirming the next appointment which I replied affirmative to each time.
On arrival day I got a message that the technician was on the grounds and would be at our place soon and to ready to great him at the door. I actually went outside so I could see the truck and make sure he saw me and knew he was in the right place. I was outside for twenty minutes waiting before I received another message that since no one was home, I would have to schedule another appointment. I was furious. I made repeated calls to try and have someone get the technician to turn around and come back. To no avail.
It was another five days before someone would come and connect us with the internet. At this point I have to mention that Xfinity has a contract with our community to provide service, if you call it that, to the community and each unit’s internet fee is part of their monthly rent payment. Each unit does not pay an individual bill. So, we complain to management and write letters to warn those who have a choice in their internet provider to look past Xfinity.
Lastly, last Friday at 3:00 PM our internet went dead. Our community maintenance could not make contact with Xfinity until Monday morning. No internet over the weekend. On Monday our very helpful director contacted Xfinity early Monday morning and was told I had called and asked that my service be disconnected. I had called because I received a letter from Xfinity stating that I had a credit balance -128.00. I asked if I was going to receive a check from them for that amount since I no longer had a bill with them because my internet service was paid by the community. The person with whom I spoke danced around my question and said something about that I was not owed any money that my account had been “negatively charged” that amount. Strange, since my account with them at my prior residence was paid up through the time of our moving and all of their equipment returned.
I realize these employees get paid a commission on what they sell but after spending hours on the phone trying to get my move and internet issues resolved, that last thing I wanted to hear about is how I qualified for a discount on their PHONE service. Every person I spoke with wanted to stick that in my pocket instead of fixing my internet issues. Why would I want more service from a company that can’t service their products that I have? Lastly again, getting to talk with a live person at Xfinity is next to impossible. Replacing people with AI doesn’t save money if it costs the company business. Customer ratings should start at minus five and go to plus one on the off chance they really helped someone in a timely manner.
Reviewed April 8, 2026
Xfinity worst service ever. I had to call several times to cancel service. Then call again several days later to get account cancelled for real this time cause the first few times I tried to cancel and was told by customer service account is cancelled but never received email from xfinity saying account was cancelled so I had to call again several times to cancel I was also hung up by customer service. Was suppose to receive 10.74 refund for cancelling early. One week later no refund ever received. I had to call my bank to get my refund. I was suppose to get from xfinity. Xfinity is the worst.
Reviewed April 8, 2026
Well Xfinity has lied to every one that things are free at no cost to me but if you change then no they charge you a shit load of money. You would think at $20.24 billion of revenue in Q4 2025 they can keep their word.
Xfinity Internet Company Information
- Company Name:
- Xfinity Internet
- Formerly Named:
- Comcast Internet Service
- Website:
- www.xfinity.com