Xfinity Internet Reviews

I was charged by Comcast/Xfinity for a 300 Mbps internet plan starting in April 2024, but the service provided was only 200 Mbps. Despite multiple complaints and follow-ups over 2 years, nobody took proper ownership of the issue or contacted me in a timely manner. Customers deserve transparency, accurate billing, and timely support — not endless escalations and minimal resolutions after repeated complaints.

Very dishonest company. Recently I canceled my service, was told I’d receive a check refund for my prepayments. Every time I call about it I get a different answer about just why it isn’t coming. They also mistakenly billed me once for $70. When I called about it, I would be told it had been credited to my account only to find that the credit was just $5 or $10. This happened time after time. Eventually I gave up, they still owed me a balance. Their customer service is horrible. It is provided by representatives from other countries and they are rude, snarky and couldn’t care less about the client. The only time I got any kind of decent help or offers of a better price was when I finally had had enough of them and canceled my an account…. Then all of a sudden I get a ‘concerned’ representative who offered me all kinds of special deals. No Thank You!!!

Anyone ever wonder why Comcast/Xfinity who happen to because phone, cable hi tech industry can't get you a live representative in under a half hour and try to force you to use a bot who doesn't offer an option for your actual problem? This company would be improved 100x if they hired retarded people to help over the incompetent. Never answer the phone and only offer to reboot your 10 years old modem

I have had internet service from $35 per month for over 5 years and it then went to $75 a couple months ago. I called immediately. Was told if I add mobile it would reduce the amount to be $40 per month so I did. That was over two months ago, and I keep calling to have my new bill amount only to be told several times I would have credit on the next bill. Today (the next month of when I was told the new price) I get another bill for $75 again after being told I would have a credit. I call them in agony only to be told it would take effect next month. For the first time ever, I was told the price for my service would not take effect until I get a new modem. With hours of calls, I was never told this before. THEFT by DECEPTION.

Do not call Xfinity if you expect helpful service. I called to notify them my husband passed and reduce my service as there is only one of me. The sales person tried to upsell me and tell me I had a great deal and I was not qualified for their $50 a month for five year plan. Not why or anything. When I asked to speak to a manager the sales person got all huffy, so much for compassion or helpfulness.

With so much of our home devices being dependent on the internet, it really sucks. When your service goes down every 3 months. There goes your garage, store. Your Ring security system. Your home business, the kids entertainment, no TV. No operating the pool. This sucks. And it happens way too many often. I think they're giving us refurbish or used modems in charging us these exorbitant prices.

Absolute worse customer service. I have tried at least 3 times to get paper billing over the phone to know avail. It takes forever to get to a live agent to begin with, then you speak to someone that you cannot communicate with due to language barrier, then get transferred to someone else, and still no satisfaction.

I would not recommend using Xfinity if you don't need to go with a different service, if possible, customer service sucks, when you call you are not able to talk to a human. If you keep trying it sends you back to the start, their billing sucks. About every other week we are getting a different bill amount, when trying to pay by phone sometimes they give you a confirmation number when paying your bill and others they don't, we request a return label so we could send our equipment for the tv and it took 3 weeks to get it through email all the while billing us for the equipment, we finally received an email say they received the equipment and they are still billing us for,

Pathetic response from Xfinity after weather related internet outage to my home. I was asked a dozen times to perform the same tasks, check connections, unplug router, etc. More than just an inconvenience, my business was negatively impacted with serious consequences. I’ve spoken with multiple Xfinity agents, met with technician and there is no attempt to communicate any developments or a scheduled maintenance repair after 4 days without a connection. Filed a report with FCC and switched service providers. Never again Comcast-Xfinity.

Xfinity has gotten way too expensive for me. I’m retired. The cost of the equipment and the taxes and fees are exorbitant. I’ve canceled my service and will not recommend it to anyone. Maybe my bill keeps going up so Xfinity can offer perks to new customer. I was with them for over 20 years.