Complain about a product or service

Comcast Internet Service

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

It's a brave new world, all right -- with cable companies trying to provide cable TV, Internet and telephone service. You have to be pretty brave to actually rely on any of these, as the complaints in this section indicate.

Cable companies have acquired a reputation for being prone to blunders, but for pure disaster it's hard to beat Marc's tale of woe. And Comcast Internet has developed some nasty little habits -- like blocking home networks.

Some more recent complaints ...

Rich of South Hadley, MA March 8, 2006

Rich of South Hadley MA (03/08/06)
Comcast was contacted about installong a cable modem for acess to the internet. Installer spent more time on his cell phone yelling at his girlfriend then he did with the install. Surprisingly(?), the modem refused to work, so he uninstalled all my Anti-virus and Firewall programs. Unfortunately, I had to work so my mother, who knows nothing about computers, was left to deal with this fool. I came home to a mess, the hard-drive was totally corrupted and full of viruses and spy-ware.

Joyce of Denver, CO March 2, 2006

Joyce of Denver CO (03/02/06)
I subscribed to Comcast's internet service. For the longest time I received nothing but spam. So I set up spam filters against Viagra, Cialis, Mortgages, etc. Then all of a sudden I was no longer receiving emails from family and friends. I allowed my daughter to use one of my mailboxes so that she could receive job alerts or email responses for applications for employment. Again, all spams but no job alerts.

I contacted the so-called tech support and I got the run around several times. The excuse I got from Comcast is that there are filters that is preventing the emails. My question is this, why would a Viagra filter prevent emails from Monster.com? I asked this question and I was told that even though that there is a filter for Viagra, this filter can delete all emails. So I deleted the filters from my account and my daughter's account. Still no emails, but an occasional spam. Hmmmm. I wonder what crook is lining the pockets of Comcast?

I sent an email to the local Executive Assistant telling her that if this problem is not solved within 48 hours, I will cancel my account and sue Comcast. I also told the Executive Assistant that I will contact Qwest and order their DSL service. Fifteen minutes later my daughter receives almost 400 emails. Now all of a sudden she is receiving her job alerts. Over half of the emails were potential job prospects that she lost out on because of the idiots at Comcast.

Now here we are back to square one. No more emails but a trickle of spam about two to three times a day. I have called the Corporate Office at least 40 times and still no solution to the problem. I have contacted the Office of Telecommunications and still nothing.

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