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AOL - "Free" Hours |
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Patricia of Philadelphia, PA September 5, 2009 I order AOL as a Internet Provider on April 2 2009. I was told it was a "get free month, when you pay for one month. After teh account was opened I was told that that deal ended, and that I was not getting a free month of aol. I purchased a prepaid visa card for May 09 payment and the rep at AOL did not know who to enter the visa number to receive payment. I called the bank that issued the card and aol three times. The bank offered to help aol with the billing but aol would not contact the bank. The account was suspended on May 6 2009. I got another ISP "cable" for internet on that date. And did not use aol software after that date! They are billing me for May and June 09 even after I told them in May to cancle the account if they didnt know how to enter the visa number in to get payment. AOL will not removed the 19.98 charge and their computer states I was using their system for the two months on Dial Up. I have proof I had Cable at the time and only used the free AOL email. Never used the Dial Up after they disconnected service on May 6 2009! THIS IS FRAUD! And the techs in Inda cant understand English outside of their AOL handbook! Jack of North Hollywood, CA July 4, 2009 I received "Try one Month of AOL Free" with three steps to follow: 1) Pop in AOL free offer CD 2) Enter the Registration # and Password (given in the offer) 3) Enjoy Free trial I followed these directions and during the set up, they asked for my Credit card information, although in the mail in offer it says "No Credit Card Required". I tried their services for two weeks and then I called to cancel because I didn't like the speed compared to Cable. They canceled me and they gave me a confirmation # and said that I will not be charged on my credit card. My credit card bill came with a 9.95 charge. I called immediately to complain and I talked to Technician N. He was not helpful at all and he said that this is a membership fee. I expalined that there is nothing mentioned about membership fee...He wouldn't understand. I talked to his boss and the same unprofessional attitude happened again. AOL seems to do un-ethical business practices when they do this to customers. I will never accept any offer from them anymore in the future. They are Un-trustful. sharlene of grant, MI June 16, 2009 I singed up for a three months free trial. The aol company took money out of my account and charged me for a service fee for using the checks. I never recieved any bills or other information from them. I talked to mr. peterson he told me he could refund some of my money but them taking this money out without my knowledge over drew my account a 30 fee. Mr. peterson a superviser told me there was nothing he could do my partial payment would be refund to me in a couple months. I asked to speak to someone else he told me the manager5s don't take caqlls and he couldn't give me the names of the managers or the ceo that took my money out of m y account he stated he didn't even know the name of the person I had talked with in customer service. I believe Mr. Peterson was acting like a manager an dhe was the person I talked to in constumer service. Please I need help Aol is ripping people off and their not even relizing it. I was told I could get the same service they where chargeing me 30.90 dollars for for 11 dollars what a joke. I live on a budget and they messed up my intire account. I'm so stressed out about this I need my mopney now not in two months. Ann of Arlington Heights, IL April 30, 2009 I had the AOL Three month free CD. It did not work on my computer, so I deleted it. I tried to contact AOL and cancel, but never received any confirmation. Then I checked my American Express and they have been charging me. She said she could tell I was not using the service, but that I signed up for a membership (she said just like a gym you dont go to). I told her I never received a bill and I was unaware of this policy. She said that was the way it was ,and she would cancel my membership as of today and, of course, I would be responsible for any charges incurred up until today. What a unfair company. I have American Express disputing my charges. I have one computer and AOL was not working. I will never have a good word to say about AOL. Brian of North Little Rock, AR March 31, 2009
Anne of N. Ft. Myers,, FL March 28, 2009
Deborah of Aptos, CA February 25, 2009
Bonnie of Calabasas, CA January 12, 2009
Marian of Englewood, FL January 11, 2009
Marzia of Hayward, CA January 6, 2009
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