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Rachelle of Bakersfield CA (03/02/06)
I bought policy 12/18/05 Had a stolen vehicle on 1/18/06 My premium increased by 400.00 on 01/18/06. And they about drafted it without telling me. I was never notified. The vehicle was recoverd and Its been 43 days and I am still being debited 189 monthly instead of the 139 we had in writing. And my striped vehicle is sitting in my driveway with no word on whats the heck's going on. 

I just today was told they are working on a total loss claim. For how much?  If you know it's a loss how much. This company doesn't call back, write or anything, they just keep passing the buck from one employee to the next.

Janean of Castleton, NY February 27, 2006

Janean of Castleton NY (02/27/06)
I wish I had read the consumer reviews on Esurance before I signed up. Everything they described has happened to me in the last 48 hours. I should have known something was shady the first day I got their quote.

esurance said I put on the quote form that I had excellent credit. I know I don't have excellent credit and I wouldn't have said I did. So when they adjusted for credit the premium jumped over 200. It was still less than I was paying with my current company, so I bought the policy anyway.

Then I find out that the policy jumped another 200 because the bodily injury limits I put down were too high. That's where they made their mistake. I put down exactly what was on the declaration page from my last company. I think they must have changed the numbers to quote me a lower rate, and then changed them back. The premium jumped ANOTHER 200.

Now I'm in the middle of canceling, and they'd better not charge me any fees to do so.

Liza of Tallahassee, FL February 2, 2006

Liza of Tallahassee FL (02/02/06)
Wow, my advice do NOT use this service for auto-insurance. This is what you will get.

First, they give you a quote low enough to get you to leave another well known or reliable auto insurance company (I was quoted information that I would save about 400 / yr on auto insurance). Once they get you to buy into their policy - based on, what I think was a false quote, all of sudden things change... I was quoted 89 a month, with 177 down - that immediately went up to 167 a month after signing.

I have a perfect driving history, and no lapse in coverage. I wasted my time, effort and 177, that I actually paid to get a rate 50% HIGHER then my pre-existing carrier.  I wanted to cancel immediately, but they charge you a lopping 10% of the entire policy to cancel. They said it is a state law in Florida???

This is not a customer service oriented company. 

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