AIG Auto Insurance

I paid them to insure my car and they sent me insurance cards and then I received a letter from NYS DMV saying that AIG did not electronically verify my insurance and to contact them through either my insurance agent or direct to AIG. I have done that as of Feb 8th 2010 and they say they have confirmed my insurance with DMV but when I verify through DMV, they say the have not received any verification from AIG. I have been daily since Feb 8th when I received the DMV notice contacted the insurance agent and sat with him hours while on the phone trying to get this fixed, still it hasn't been confirmed. The letter says that after 30 days, my registration and driver's license will be suspended.

I can not drive my vehicle because if stopped, it will show through DMV that I'm uninsured and they will impound my vehicle. This has gone on since Dec 30, 2009 and as of today, it is 59 days and on the 60th day, DMV says they will suspend my registration and license to drive. Help.

AIG refused to negotiate in good faith with me when their insured hit me head on. I have a bulging disc in my back and it has aggravated my rheumatoid arthritis and cervical spinal disease. They didn't pay all the car rental, or and many other parts of the claim. They used 3 different claims examiners with my attorney and have totally low balled the claim. These bail out kings almost put the US in a depression and they can't pay legitimate auto claims.

We filed a claim with AIG. Mr. M was the claim adjuster. He denied the claim. I called and left a message. He returned my call. He sounded defense but he said that he was have trouble with his voice mail. I was talking to him about our insurance but he started interrupting me. His tone was rude. He said our policy wasn't good since 2006. I told him that we was still paying the premiums. He said he notice that but we have to cancel the police. It was hard to talk to him. He wouldn't stop talking and listen. I finally told him Good-bye.

When I was getting ready to hang-up. He said Mrs. R I can't talk to you about your husband previous claim. If this was the problem why didn't he tell me instead of being so rude and abrasive. I would be out of a job if I talked to our patients like that.

My house was broken into last fall and my truck was stolen. It was recovered, and the only things the adjustor addressed were the windshield and scratches on the door. I had major problems with the truck; it was back in the shop 7 times from January till March, when I had an accident. I was on a steep dirt road,and had some type of a front end failure. AIG will not take or return calls, or emails. I tried using an attorney in Alamogordo, NM, but he met with similar results: none.

I did not know that I was injured, at the time; I thought I was just sore from the impact.I have 2 pinched nerves in my back, and they won't even take my phone calls, as they issued a check for the truck, and "this claim is closed". The truck has a bent frame, whick AIG wants to"stretch and pull" and put back on the road, with the statement "if anything happens in the future, we will not be responsible". I used this truck for my business, and carry clients, and will not take the chance of injuring anyone.

Our recent experience with AIG insurance mirrors many of the complaints found on this site. For a brief time my step-son had insurance with AIG. I helped him obtain that policy when he received a car as a gift from his brother in-law, as I was insured with AIG at the time. It should be noted that this step-son is over 21, and (on his own), and not under my roof.

From the get-go, it was problematic. I paid the first premiums on my debit card, and gave them his address for future billings. They continued to charge my card, even after being notified that were not permitted to do so. In disgust with AIG, 60 days later, my step-son obtained a new and cheaper policy with State Farm. AIG was notified that new insurance had been obtained, and given a cancelation notice. In fact, there was a few day over-lap. AIG attempted to collect from my bank account after cancelation. After spending an hour on the phone with customer no-service it appeared that the problem was resolved. After that incident, I too decided to find a different insurance carrier, and canceled AIG .

This past month he received a notice from VITAL RECOVERY SERVICES claiming he owned them $171.19. He called them on the number given in the notice. After calling their toll free number and talking with one of their representatives at Vital Recovery Services (and getting nowhere), he found himself forced to respond by certified registered letter. He notified them that they were attempting to collect a debt that is not legitimate. He made clear that AIG insurance is incorrect in their claim that any moneys are owed.

It needs to be clear that at the time of his cancelation with AIG cancelation, all premiums were current.

It appears that AIG continued to bill for a canceled policy, though they were properly notified. I can assure you that dealing with AIGs customer service was a dreadful experience.

Therefore, as required by the Fair Credit Reporting Act (FCRA) he notified them in writing that this debt is disputed, as he attempted to first do in his first call to Vital Recovery Services. As far as Im concerned the truth is simple, this debt is not valid, and therefore is a fraudulent attempt to collect money not owed.

Under FCRA he requested that his legal rights be adhered to by both your Vital Recovery Services and AIG. He demanded that this not be reported to any credit bureaus without including his notice of dispute. He also reminded them since they have been now notified of this error in writing, they may not continue to report the information until this matter is fully resolved.

We will see if any of this works.

I remain convinced that this is a willful violation of the Fair Credit Reporting Act, and will probably have to engage the services of an attorney.

Sections 616 and 617 of the federal "Fair Credit Reporting Act" permit people to sue for "Willful Noncompliance" or "Negligent Noncompliance" of the FCRA. In addition, he will also report it to the Federal Trade Commission.

It is simply not right that people should be forced to pay for AIGs mistakes by what appears to be an in-house debt collection agency. They must be stopped from running over consumers!!

In light of last years bail-out of AIG (to the tune of billions of federal taxpayer dollars) one almost has to wonder if AIGs horrid customer service was partly to blame for their self-inflicted demise.

Our recent experience with AIG insurance mirrors many of the complaints found on this site. For a brief time my step-son had insurance with AIG. I helped him obtain that policy when he received a car as a gift from his brother in-law, as I was insured with AIG at the time. It should be noted that this step-son is over 21, and (on his own), and not under my roof.

This past month he received a notice from VITAL RECOVERY SERVICES claiming he owned them $171.19. He called them on the number given in the notice. After calling their toll free number and talking with one of their representatives at Vital Recovery Services (and getting nowhere), he found himself forced to respond by certified registered letter. He notified them that they were attempting to collect a debt that is not legitimate. He made clear that AIG insurance is incorrect in their claim that any moneys are owed.

It needs to be clear that at the time of his cancelation with AIG cancelation, all premiums were current.

It appears that AIG continued to bill for a canceled policy, though they were properly notified. I can assure you that dealing with AIGs customer service was a dreadful experience.

Under FCRA he requested that his legal rights be adhered to by both your Vital Recovery Services and AIG. He demanded that this not be reported to any credit bureaus without including his notice of dispute. He also reminded them since they have been now notified of this error in writing, they may not continue to report the information until this matter is fully resolved.

We will see if any of this works.

Injured in a wreck with a semi, on disability for life, AIG offers me $6,500. Unemployed for almost 4 years, mental and physical impairment was working before this accident. This caused approximately $25,000 to $30,000 in damage, not including the wages lost for almost 4 years of unemployment, traveling to doctors' offices, pain, suffering, and mental anguish. Even my lawyer couldn't take it, I owe him 35 percent of all my money and now I am considering hiring another lawyer. Their total profit will be approximately 70 percent, leaving me with nothing for future care, surgery, medication, etc.

I paid AIG for insurance on my apartment for the first time with a credit card. A year later, they automatically billed my credit card for the renewal, although I never gave them permission to bill me automatically. I distinctly remember the short simple call, asking to pay them, providing my credit card for payment and then getting a confirmation number and saying goodbye. I called them right away and asked them to take me off of auto billing, which they said they would. Of course, now a year later, they billed me once again this time, taking me over my limit on my credit card and I have already notified them half a year ago that I moved out of that apartment. I called them to tell them, once again, they billed me without permission. They said I had to cancel and request a credit via email.

I did that today, so I'm just waiting to see if I'll actually get any follow through this time. I work for American Express and I see dispute after dispute everyday with merchants who were given a card number and then months or years later, make another unauthorized charge on it. Merchants who can never seem to stop billing people regularly and merchants who said they cancelled services but they really didn't.

I recently moved from Maine to Massachusetts, where AIG does not offer auto insurance coverage. I switched to Amica and called AIG to cancel. They said they would cancel the policy in three days when my new coverage took effect. Coincidentally, I was broadsided 10 minutes after I switched insurance companies. Since it was the other driver's fault, his company covered all of my damages.

I notified AIG about the accident since they were still technically my insurance provider. They took no action since I was going through the other driver's company. A few weeks later, I noticed that AIG had withdrawn money from my checking account (automatic payment) even though I had cancelled. It was at a significantly higher rate than my usual payment. I assumed that it was some sort of computer glitch. I called AIG and asked what was going on.

They told me that they had no idea what I was talking about when I told them I had cancelled weeks ago. They said they had no records of me even calling in the last several months. I told them that I had called at least three times: once when I had moved two months ago to notify them of my new address (they claimed that they had no knowledge of this new address even though I have received mail from them at my new address since then!), once to cancel, and again to notify them of my accident.

They actually had the audacity to say that I was lying! I have an email confirmation of my cancellation so they won't get away with this. Their explanation for the higher payment rate was that they can increase the premium at any time without notice. What? The person I was speaking to eventually felt bad for me and became candid. He told me a way I could get my money back by faxing some forms. He told me to call immediately after I sent the forms and follow through with them until the money was back in my account and my policy was cancelled (again).

He said that otherwise, my request would probably be ignored. I can only imagine what is going on within that company, but it is disgusting that we gave them $85 billion to keep them afloat. As for the forms that the rep told me to print from their website, they don't seem to exist. I stumbled across this site trying to find the forms in vain.

21s century also known now as AIG will not send us the consent to rate form like promised. My wife and I have been attempting to get the form for 4 months now. We will be driving to Arizona and having a family and driving so far, of course we should be covered. AIG doesent even know abou the move yet but we recieve all normal mail / policy changes. POLICY INCREASES in the mail but of course not are consent to rate. I dont know why but they are just a horrible company who refuses to help.

In April 2007, I was in an at fault car accident where I rear ended another vehicle. I was at a stop light along with the other vehicle that was in front of me. We had the ability to turn right on the red light in which the vehicle in front of me proceeded to turn right and then suddenly stopped as I was attempting to turn right as well. I hit the rear end of the other vehicle at very slow speed because I was too close to stop in time.

There was no damage to my vehicle, 2005 BMW 325CI convertible and minimal damage to the other vehicle which resulted in less than 700.00 dollars paid to repair a minor scratch to the fender that has many patches of chipped paint on the fender. However, the driver said she saw an area on the fender of her miata where my car caused damage. The accident happened while I was under 21st Century who later became AIG Insurance Co.

When it was time to renew my policy in 01/2009 with AIG, my premium had increased from 245.00 monthly to approx.$655.00 monthly. I called AIG to find out why my premium had increased to such a large amount, and the AIG representative informed me I was being charged the increase due to the accident I incurred in April of 2007. I explained that there was no damage to my car and minimal damage to the other vehicle of less than 700.00 dollars. I asked to speak with the claims adjuster of the 2007 accident and was given his phone number. I left several messages with the 21st Century claims adjuster who never returned my calls. Unfortunately, I was so angered with this information and never receiving a return phone call that I dropped my insurance with AIG.

Upon searching for new insurance, I learned through Progessive Insurance and Geico Insurance that there was information reported from AIG/21st Century that a claim was paid on an April 2007 accident in the amount of $40,000 dollars and that is why I am receiving such high quotes. Approximately two years later, AIG/21st Century reportedly paid her the above cash amount for vehicle damages to the miata of less than $700.00 dollars. I had no prior at fault collision accidents with either companies.

I believe this was a scam by AIG/21st Century to get money and I am not sure if the money was actually paid to anyone nor would the amount of money paid justify such a minor accident. I believe this money was stolen by the AIG/21st Century and made to look as though they paid a claim. The representatives of the two above named insurance companies, Progressive and Geico, upon reviewing the reported information stated as to how much was paid out to repair the vehicle of less than $700 made no sense to award the driver $40,000 dollars.

I had an auto policy with them 2 years ago that i had paid in full. Today I received a collections notice (2 years later) from Vital Recovery services, Inc. for $54 because they claim, that they had to insure me for 30 days after I canceled. This makes no sense at all. How can you force insurance on me after I canceled? I went over my insurance clause and nowhere does it state this information where I had signed.

I contacted the State of Connecticut Insurance commissioner and was informed that this is an illegal practice in the state of Connecticut.

Now, the guy I spoke to on the phone claims they will ruin my credit if I don't pay the bill. I asked him how is it possible your company can blackmail me like this, he tried to say it wasn't blackmail, EXCUSE ME but it is! They are holding my credit report hostage unless I pay them money that I do not owe them.

I do not plan on paying this bill because I refuse to give in to them, I will do everything in my power to combat these jerks. It starts here!

Our daughter was hit by a person with insurance through UAIG. She was hit broadside while at a complete stop, went 20-30 feet down the shoulder. Her bills including the loss of our car was approximately 8500.00. We were paid for our car but at a rate that was much less than it was valued.

We have been told that all chiropracters are quacks, that her injuries, although soft tissue injuries that almost never heal completely, were basically non existant. We were told that former adjustors were no longer employed by the company however they still have a voice mail. THen we were told we were never told that. They do not want to offer a settlement that is in any way fair. We did not get a lawyer because any amount that was obtained through a lawyer would be eaten away in fees, etc.

I have heard nothing good about this company and my opinion, which they could care less about, is the same as the ones I have already heard. They stink as a company. Our government wasted their money if they helped this one.

I was struck by an 18 wheeler at the speed of 70 mph. I have 5 herniated disk, head injury, PTSD etc, Cervical Radiculpathy I have been hospitalized for mental problems due to pain from the accident. I have undergone severe pain also by receiving many injections in my spine for pain relief. I feel into deep depression, I tried to commit suciude even my paramedics and doctor put down it was due to my accident. I have approx $25,000.00 in damage my car was in the shop for 2 months. I have been unemployed due to this accident. I am currently on Disability through the Social Security Administration. I have lost my best friends, My soon to be wife.
I have been living with my family ever since this auto accident. I lost the chance to work for a ministry that airs though out a affialiate station of Trinity Broad coastin network.

Since I had no health insurance at the time of the accident Doctors treat me as a second class citizen, I get less care. I just got out of a mental hospital a week ago, AIG offered me $6,500. They have a one million dollar insurance policy, my lawyer throw me case out, I am on my own, I owe him 35 percent by contract. I didnt have these problems before, I dont want government welfare, I want to work and live like everybody else

AIG is saying I owe them $226.13 for auto insurance that I canceled and was not notififed by them that I had to give them 30 days written notice that I was canceling the policy. Now they have turned it over to their parent company for collection. They have Vital Recovery services doing the dirty work for them. I never received a policy from to even see what the coverage was so how could I read any of the policy and that was why it was canceled.

Being charged for something you don't get and say you received a copy of it, and you can not defend yourself in the court of the land is bad, but taking poor kids money to set up ceo's is bad too. Why have consumer protection.

They didn't pay enough hospital bills to get my injury corrected. Also the at fault party was drunk which they ommited.

Still my hand is not fixed. Need more complex surgery to fix it.

I was in tijuana near the the border in Otay haveing lunch in a restaurant on july 26 when my 2002 chevy suburban was stolen. By the way it was stolen across from the PGR which is the Tijuana police, how ironic... Anyhow I called my agent which was west coast insurance and they assured me it was covered up to 25 miles past the border. I was told to call AIG with my policy # which i got from them. That's the reason i called them first.

All my information like registration, and policy# was in my glove compartment. So i called in while i was in TIJUANA before crossing over here and made my claim. I was told they were going to try to make an exception, but i told the adjustor that when i first got the policy i was told that it was included in the coverage. I had since renewed my policy and never recived the new one in the mail beacuse i moved, yet i did an address change with them.So they investigated and called me to inform me i wasn't covered therefore i was responsible and i would receive something in the mail which i never did.

When i went to the office of my agent i told them to refund me the amount left on my policy and i was told they would not be reimbursing me anything. About 6 months before that i went in to the office of my agent to get another copy of my insurance card and they asked me on which of the 3 vehicles? I had gone into the office a year beofre that in jan 2007 to remove my 96 suburban and to have the 2002 chevy suburban added. I traded my 1996 suburban as a down payment. The change was made but i was paying for 3 automobiles for over a year.

They never sent me a new policy. So my payments were being automatically deducted from my bank account. Anyhow i would never would have caught it if i hadn't gone in to ask for another copy of my insurance card. I asked them to refund that $ which they didn't give me an amount as to how much it was. I was told it would be applied towards my policy and i was covered until october of 2008.This was like in february when i went. Anyhow i would not reccommend this company to anyone. They are nothing but liars and cheats. They have no integrity. Needless to say i did not renew with them . I was recently notified that my truck was recovered in ROSARITO and my finance company Wachovia refused to go and recover the truck. o i am left to have to deal with this ordeal on my own.

I am now being taken to court by Wachovia.M y credit is ruined and they have entered a judgement against me and are suing me in court.

I have had insurance through AIG for about 3 yrs.I live on SSI disability and it was difficult to keep making monthly installments that kept going up.Finally I went and got another policy through another company,with no clue to what was going on with AIG.I feel that a refund should be given to me since the policy was not actually in effect.Good thing I didn't get into an accident or get pulled over,I would have been in alot of trouble finically.

I had to borrow money to pay my insurance to AIG.

I rear ended a guy and he had no insurance , in California it is illegal to operate a motor vehicle on public highways or public streets without proof of Insurance. I asked the agent not to pay the claim because I told him the car should not have been on the road and if it was parked in his driveway with no insurance I would have not hit him

i have a another story to add to this collection of complaints about AIG. It was about a week ago that i had gotten into a 3 car accident where the person behind me pushed me into the other 2 people and then fled the scene of the accident anyway i called my insurance provider about what had just happened and coming to find out after i spent 25 -35 minutes on the phone with a customer rep they took all my info including damages to all 3 cars mine having the most. I had no insurance coverage and had'nt had any for about 1 year since 3/08 well this of course was upsetting to me and then coming to find out they never sent me anything in the mail or reported it too the proper authorities being the DMV and my bank cause my car is being financed and my mother makes the car payments because i cant afford them.

Well when the police officer came to my car and checked on me he asked me for my current insurance and since i didnt have any coverage i had to tell him so well now because all this mess i have a court date and im sure they will punish me severly also my car is being held at a garage until further notice or i can find the money to get it fixed. So the lesson from all of this is that one have insurance at all times and two dont go with aig they will ***** *** over

The consequences of all of this is that if they had done their jobs and not been so careless i wouldve had insurance on my car. And i would be sitting here with a rental instead of having to deal with all the headaches this produced and im probably gonna get sued from the other people as their insurance companies and no i have no way of getting to work to pay my bills or the money to fix my car all due to AIG's ingnorance and utter disrespect for proper procedures

I have (had) an insurance policy with AIG for my motorcycle. I recently bought a new ATV and wanted to add it to my policy (I had another ATV on this policy once before), AIG would not add the new ATV to the policy so I looked for new coverage for it elsewhere. As I was looking I got quotes for both the motorcycle and ATV and found a less expensive company to do both.

I bought the new insurance from the new company and asked AIG to cancel my policy with them as I have found new insurance thought the new company. AIG asked me for proof of the new insurance policy to verify the date of cancellation so I sent them a FAX of my Insurance ID card from the new company. This information was not good enough for AIG and they asked me to send them a copy of my new insurances coverages from them.

This is in my opinion a violation of my privacy. AIG only needs to know: 1. I no longer need their policy. 2. The date I have bought my new policy. Asking for all of the information my new policy has is none of there business. Send me my check for the unused balance ending the date I started my new policy is all they need to do. Not harass me about canceling them. They are keeping funds for a service I no longer need from them.

I had AIG insurance for several years and each year it went up more and more. Finally I got fed up and purchased new insurance. When I got the bill from AIG which read if not paid by such and such date your insurance will be canceled, which is what I wanted to do so I didn't pay it. A year later I get a notice from a Collection Agency for 44.97.

The lady from the Collection Agency said since I did not cancel my insurance in time they prorated my insurance and I owe the $44.97. She said if I wanted to keep this off my record I had better pay it. So I paid the 44.97 and an extra 10.00 for the collection agency. If anyone ever asks me about Insurance I will tell them definately not to have anything to do with AIG. As far as I am concerned I was cheated out of $44.97 which may not sound like much but with times like we are in, every dollar counts.

A couple of months ago, (while driving my wife to work) a BFI truck with a empty slide off container that had been hauling concrete hit a bump as I was trying to pass. He showered me with concrete that was left on the top edges of the container and broke my windshield and chipped the paint on my truck. We tried to pull him over but they refused to stop so we called the company on our cell phone and gave them the info on the truck and what had happened. BFI sent a fellow out to my home to take pictures of the damage and to assure me it would be taken care of.

Aig ins. claims adjuster called a few weeks later telling my they were not admitting responsibility and would be investigating the claim and needed estimates (about $1000.00 worth). After about a month I called and the adjuster told me he was waiting on the drivers statement which should have been there already. I waited another 2 weeks and called to inquire about the status of my claim for damages and was told by Mr. Smith that AIG was not going to repair my truck because it could not have happened the way [I] described the incident! I'm driving down the highway minding my own buisness and recieve property loss and they basically call me a liar!

Broken windshield and chipped paint on my 2007 Dodge 2500 pickup.

Stay away from this company. They are inept. My daughter's car was hit over 2 weeks ago, and it is proving almost impossible for 21st Century to handle the claim. The adjuster is constantly out of the office. We've been waiting to hear back from them to take the car in, and just found out today they are mailing a check and have closed the claim. The check is based on an estimate so there is no way to determine if it will actually cover the claim, and there is supposed to also be rental car coverage which they said to pay for out of the check, but the check is only for the repair.

This has taken so much hand-holding and they have done things wrong almost every step of the way. We have now been given the e-mail address to the Insurance Commissioner in our state, and after we verify the names of the 21st Century people we've talked with, will fill a complaint directly with the commissioner.

i been with them for about 10 years, i received jan 11 2009 bill for the frist payment of$396.68 due jan -11-2009, And second payment of $396.65 due date march 12 2009. i call to day to get the correct western union info. and found the policy was canceled. feb 4 2009 with out my knowing. aig say they sent me a letter saying the policy will be cancel on feb 4 2009. i did not received any letter in the mail. so they renenstated the policy with me paying a fee of $116.71

today they say i have to talk to sale man to get a new policy and they quoted me double my policy fee. my payment before was $898.58. now they want $1695.00 which is unfair. what if all their client do not receive this letter in the mail. they policy will get cancel and their payment will double this is a shame. and what happen to grace period it only been 27 day. did they get goverment bail out money. your truly

trying to double my policy fee

I had an accident in Arkansa while travling home for christmas vacation on the 23rd of Dec. 2008. My adjuster that was assigned to me was not very knowledable about how to do his job. He would not return 75% of the messages I left with him and of course he would only answer the phone maybe 25% of the time. I did not know that AIG employees only work between the hours of 9am-5pm. If you have any questions or need to talk to a real person after hours, you are out of luck. They also do not work on weekends, so don't have an accident on weekend or between the hours of 5pm-9am. You won't get anyone on the line.

After two weeks of trying to get some information on my truck damage from my adjuster, he could only tell me that it was assigned to an appraiser. After not being able to contact him by phone to talk to him, another adjuster told me that I had to contact the other insurance company of the vehicle that hit me on my own. My personal adjuster never told me that, and as a result I wasted two weeks of trying to get something accoomplished on my accident claim. I had to call the adjusters manager to get the appraiser's name and phone number to see why he had not appraised my truck damage yet. He tells me that he is the only appraiser in Arkansas, and that he is doing the work of 3 people, so he will get to it when he gets a chance.

When I did call him up to check on the status of my truck, which had already been in storage for two weeks, he asked me if I knew where the truck was. My personal adjuster never even told him where the truck was located so that he could go and appraise it. I had to tell him that information. A week later he tells me that it is totalled and that he now turned my claim over to another adjuster, who like the other two employees, does not know how to communicate with the customer. Aig must not have phones, computers to send email, or herd of faxing information to the customer to settle claims faster.

It is the 20th of January, and they have still not paid off my truck or contacted my lien holder. They have no motivation or personal skills to deal with the public. I am cancelling my insurance as soon as they settle this claim. I do not recommend AIG or 21st century insurance to anyone. They are cheap and as the old saying goes- you get what you pay for.

As a result of not knowing whether my truck was totalled or not, I was not able to take my Christmas vacation to Arizona to see my kids and grandkids. The reason being, is that I did not know whether I should spend money that I will later need to buy another vehicle or not. Because of my personsal adjuster not telling me that they were going to be off Dec 25-28th. I had to make a trip from San Antonio to Benton, Ar to return the rental that I got to finish my trip home from Arkansas. There was no one at AIG to verify that I could keep the vehicle an extra couple of days or turn it in at San Antonio.

The vehicle was due back by the 27th of December, so I had to get a friend to help me drive my wife's car to Arkasas while I drove the rental back to turn it in and come back home. That trip cost me over $200 in gas and lodging for me and my friend so that we could turn the rental in first thing Monday moring on the 29th of Dec because Enterprise is closed on Sunday's. I asked my adjuster if they would compensate me for the trip and he said no. He told me that he had told me when I rented the rental, that if I needed more time that he would approve it. I told him that if he had told me that, I would not have driven to Arkansas and back that weekend. Also, because he was off for 4 days for the holidays, there was no one at AIG to approve the rental extension.

Went to recycle business, insured by AIG Insurance, and damaged my personal vehicle due to managers incompetence. Filed a report and received a claim number. Now I cannot get anyone at AIG to answer my phone calls as to the status of the claim. Body shop detailed the claim to be approximately $850.00. Sent copy of damage repair cost to AIG

I set up an auto insurance policy with AIG as of August 18th, 2008. When I received my first bill the following month, I noticed a fee of $3 per month for NOT using automatic bank draft to make payments. So, I called in to make payments automatic to avoid the fee. Nearly 2 months later, I receive a letter from AIG stating that my insurance was going to expire due to nonpayment. They said that even though I called in two weeks in advance, the automatic bank draft would not start working until the following billing cycle.

So instead of notifying me when the bill was due they waited an entire month afterward and then expected me to pay for 2 months all at once to keep the policy active, simply because their system did not automatically charge my bank account. I told them to let the policy cancel. AIG has a lot of customer service issues and can't seem to get anything right, and they also convieniently forget to tell you a lot of important information. I do not recommend using this company for anything.

Thankfully, just annoyances of dealing with a bad company.

My daughter was involved in a car accident on 10/22. The claim was reported immediately that evening. They took possession of the car on 10/23, as well as informed me of how much the payout amount would be. They sent documents to be signed - first set not received. The second set was received on 10/29, and sent back to them on 10/30. As of 11/8, they claimed they still hadn't received the docs (they are about 50 miles from me, not 1,000.) When tracked, the docs were due in their office that day (11/8). However, they would send me out new ones to sign.

I did receive the new set, however did not sign or send back as they had received the first set. I called them back again. They are refusing to send out a check until they receive a SECOND set of signed docs (already have in possession the first set.) In the mean time, they only pay rental car coverage for 2 days past the date of notification of the PAYOUT, not upon receipt of the check. I had to fight with them twice to extend the car rental. Now, I've been paying for a rental car out of my own pocket for a week (however my policy states up to $900), and they are refusing to send a check to my lienholder. In fact, my lienholder spoke with them directly almost two weeks ago looking for payment, and they were told it would be sent immediately upon receipt of my signed docs - which they've had for a week.

Now, I cannot buy another car until this other one is paid out, I'm having to rent a car at $30 a day, and there is no resolution. Maybe this is why they are in financial debt and need a bailout. If they'd stop their $500,000 party weeks, our claims would be paid. They deducted my car insurance out of my bank account on 11/1 for a car they have possession of, sent me a bill for my December payment, for a car they have possession of. Isn't that car theft? The financial end of it doesn't know about the claim until it is paid out, therefore according to THEM, I still have the car.

$30 a day in rental fees (a week already), $173. taken out of my bank account for a policy on a car they have possession of, intent to take $178 on 12/1 for they policy and payout to my lienholder for the cost of the vehicle at $4,200.

I called AIG to inform them my car was involved in an accident where it wasn't my fault. Provided them with all information necessary. After about a 2 weeks, I was notified that I wasn't covered anymore. Apparently, they had cancelled my policy, to which I was not notified of. I made my insurance payment in full, paid the full premium of $370 in June of 2008. Apparently, it was due in the latter part of May.

I never was notified that my policy had been cancelled, nor had I received my money back. I told them I had paid the premium in full back in June. They asked for proof so I had my bank send them a fax showing when my payment was deducted from my bank account. They called me after this and said they still would not cover me and that now they would be sending me a refund.

This is unacceptable being they are doing this after I called to get my car fixed. I was under the impression that I had car insurance and had been driving my car with no worries. If I had known that they had cancelled my policy, I wouldn't have been driving my car, nor would I have allowed others to drive my car. They are receiving all this help by the Govt bailing them out, yet they are not being responsible to their customers.

My car is still sitting in my driveway waiting to be fixed.

I was almost completely in my drive way when a woman in another vehicle hit me at my rear passenger side wheel and bumper. The only thing I can figure is she came flying around the corner and up over a little hump in the road and she was going so fast she did not react at all. The woman never tried to avoid the accident, she stated she started to put on her brakes when she hit me she stated she never saw me until she hit me. She was driving very fast in heavy traffic, is 80 years old and was huntched over. Not from the accident, there were no injuries just due to her age.

I called AIG immediately and they said on the phone that I was 100 % liable. I explained that she hit me at and behind the rear tire that she should have seen me and slowed down. She shoved me 15 feet into my yard through 2 mailboxes and 2 street signs. Her car remained on the pavement. The WV drivers manual states that if you are 50% or more into a turn and someone hits you, it is there fault. AIG stated since I went across opposing traffic it was all my fault. They did not even have the police report yet and were assigning blame totally on me 1 hour after the accident.

Since they assigned me blame, I was told I cannot use a lawyer on my own to seek payment for the damages because my own insurance company says it is my fault. I only had liability on my car, so all I can figure is since AIG does not have to spend any money to fix my car, they do not care if it was jointly the other persons fault.

The damage to my car was estimated at 12,000 dollars. The woman bent my frame, luckily it is a unibody and can be fixed. I had to go to 4 different body shops to get an estimate I could afford, which is 10,000 dollars. I owe 18000 on the car so I could not just walk away from it.

I purchased an auto insurance policy on Sept 19 2008,my total premium was 2,045.30. They added another driver to my policy, I contacted them to remove this person from my policy because they do not live with me and is not my child. They withdrew money from bank account through the automated system that you must use in order to get the insurance.

On Oct 19 2008 they withdrew $742.72 instead of the $385.79 that was agreed upon in my contract. I sent them a letter from myself and the person they added to my policy,I also faxed a copy of the persons driver change of address that they requested. They will not remove this person from my insurance policy. I am now overdrawn at my bank and can not make my car payment or purchase new auto insurance because they have messed up my bank account and they plan to take another $742.73.on Nov 19 2008.I have a zero balance,and owe the bank $250.00.

I had an auto policy with AIG, which acquired Colonial Penn (a PREFERRED RISK insurance company that only insured drivers over 45 who had no accidents or tickets for 5 years). My policy with AIG that carried a very high premium ($1,250 for 6 months) because I added my daughter, who was under 25 at the time. In August 2008 she turned 25, which was prior to the renewal date - September 2, 2008. AIG had this information. Nonetheless, AIG sent a renewal notice with the same premium.

When I called to inquire as to why the premium had not been reduced I was told that there was a youthfull driver in the household. I advised the agent that this was no longer the case, and, as such, I was entitled to a lower premium. The agent, who refused to address the point, responded that the only way to lower the premium was to reduce coverage and take a defensive driver course. I asked to speak to a supervisor, and after getting the same response, I told her that I was cancelling the policy effective immediately. The supervisor responded, YOUR COVERAGE IS CANCELLED. (I didn't tell them that I had already switched coverage to State Farm at a much lower rate).

Afterwards, I received a payment reminder. I wrote POLICY CANCELLED AND MAILED IT BACK. A few weeks later, I received a bill from AIG for coverage between the renewal date and the date of receipt of my letter. In response, I sent a letter reiterating that I had cancelled the policy prior to the renewal date. My nest step is a formal comnplaint to the Florida Insurance Commissioner. This is an outrage.

I have a bill in excess of $100 on a policy that was cancelled prior to the renewal date, not to mention a great deal of wasted time trying to straighten out this mess.

I received a notice saying that AIG was no longer going to cover single vehicle policy holders. When I called other companies for quotes, they had never heard of this. I tried to contact AIG directly and asked about this. I was told they do cover single vehicles but Kentucky policy holders must apply for a quote online. Seems unfair in both aspects.

A.I.G direct said they will not pay the money for the damage an Allied Waste employee did because Allied Waste is not accepting responsibily for what they have done to my car. I have given A.I.G pictues at the scene, and four witness' but it still wasnt good enough. A.I.G did not want to help us from the beginning and they have been twisting the story and saying two different things to my husband and I. A.I.G only says they will replace the windshield, which isnt even half of the damage. They have lied to us on several occasions and even made us go to other body shops for different estimates because they didnt believe the first.

This Incident happened a month ago and A.I.G kept wanted us to do this and do that. We have done everything they asked just for them to tell us were lying. I have filed a complaint with the Texas Department of Insurance, and will continue to do whatever it takes for A.I.G and Allied waste to take responsibilty. My biggest regret was not filing a complaint with the police with a hit and run since Allied Waste left the scene without even saying anything. I trusted thier supervisor, Paula, who said the damage would be taken care of. BIG MISTAKE

The physical damage is still on my brand new new 2008 car because A.I.G will not pay for it to get fixed.

I got insurance from Insure One with AIG Insurance. I got in a car accident where a vehicle hit my car when I was passing the alley. The accident happened on June 2. 2008. It is already Aug 20, 2008 and my insurance has not yet payed to get my car fixed which is something they said they would do. The Insurance had to investigate on the other party that hit my car because he had no insurance and a suspended license. My insurance keeps making excuses as to why they haven't fixed my car yet. I can't go with my car damaged any longer.

There is no reason for them to take this long it is something that could have been done long ago. Also they don't seem to care that they are wasting my valuable time to nonsense such as this one. When I first called so speak to Mike he would never answer the phone and I would always be put on his voicemail. Since then, I haven't spoken to him once after. If it wasn't for the nice lady at Insure One calling me and letting me know what is going on with the claim I would never know.

The Insurance had notified the lady that by August 20th of 2008 they should have more info on when they are going to fix my car. Today the lady called me telling my mother that Mike said that they will not be fixing the car yet and that he has send a letter to the Secretary of State which is something he said he has done long ago.

The part that is hit is the front bumper. The front bumper is worse that it was before because it is breaking more and more everytime it is left with getting fixed. It has been touching the tire which is causing the tire to scratch against it messing up my tires. It is also a hazard because the part can fall at any moment causing another accident. A piece that has also fallen is the piece that keeps rain from going inside the engine so a big storm can mess up my car at any time. Also I can get a ticket for having my car the way that it is. Winter is also coming and I have to have my car in good condition for the bad weather.

Fortunately, for me, nothing happened thanks to my father, who raised the red alert flag when he heard about my AIG 6-month quote of $383, with the 'catch' being that the first two months payment must be paid by debit or credit card over the phone. When I told them I didn't have plastic and wanted to mail in my payment they said that option is not available. I called twice, the details above was the second call. On the first call I was told that to get the low rates, I was would have to pay by credit.

When I called back (me simple mind) I asked them what the difference was between the 'discounted,' credit-only rates and the usual rates (assuming they had a mail in option with a different or higher
rate). I was told by the second rep that there was no difference in the rates so their reason for credit card only payments is a mystery to me.

The quote was for $383 for six months, or $63.86 per month. The first two months equals $127.60 although I was told $132 payment would be the amount needed to start the insurance and get a policy mailed to me. It appears that a service charge is being added to bring the $127.70 up to $132 quoted charges, in order to start the policy.

Yesterday, when I asked about reasons for a credit only payment policy, I was told that I would have to speak to the rep's manager. I was transferred to the manager's voice mail who has not contacted me since. I can only surmise that AIG might be a start up company that uses only credit cards to finance their business? In any case, I don't give out social security or credit card numbers over the phone, so that raised a tiny suspicion that this might be a scam, when I first talked with them.

Another mystery is why their email states they are still 21st Century Insurance when AIG bought them out and is a separate company. Is this misleading information or simply not enough information? My father was a customer of 21st Century Insurance for 30 years, so thought something might be not quite up to snuff when I told him I couldn't mail a check to the Woodland Hills address (21st Century's old address). Also, he told me that insurance companies are under special laws which are overseen by the California Insurance Commissioner's office. He said it is possibly a discrimination practice if an insurance company does not allow some individuals access to auto insurance based on how a payment is made.

When I called back to ask the reasons why the payment method is limited to over the phone credit charges, I mentioned that the California Insurance Commissioner might see this as a discriminatory practice. This is probably the reason why I did not get a call back! If they keep up their practices, the Internet will let everyone know 'Caveat Emptor' rules buying insurance policies,including AIG. I am calling the California Insurance Commissioner today. If you are in California, you can call the Consumer Services Divison of the California Dept. of Insurance (the investigative branch of the CA Insurance Commissioner's office). The prompts will ask you to press a number for coverage or cancellation calls and another for insurance company/agent questions or suspected fraud calls.

ADDENDUM. I called the number above and found out that to date there are no special rules about how insurance payments are made or collected. AIG is the owner of 21st Century (still named as 21st Century, officially) and they own a number of insurance companies. They

are setting themselves up as a hub of insurance companies at the Woodlawn Hills address. He said they are not breaking any rules or discriminating because there are no laws about how payments are collected. Also I was told one woman who called for help told the DMV she had AIG and the DMV couldn't match her claim with AIG as the named insurance company until the commmissioner's office was called. They suspended her license in the mean time while the real name of her insurance handler was located.

Be warned that under AIG there are different companies handling different types of insurance but AIG is probably not the official name of the company handling your insurance. They do handle some claims directly but you'll have to ask them directly what company is handling the policy. Also, these companies operate on a per unit basis, e.g., you buy insurance for a 6 month period and the payment is due before you get the policy. This means that the company takes out a loan with the promise that you'll make monthly payments.

If they are going by credit card payments only, then they have their hands directly on your account and are taking less risk that you will pay/not pay back the entire policy amount. I was told that some companies add on a service charge for each payment, usually $4 dollars but it can go up to $12 dollars per monthly charge so there is a hidden fee you won't hear on the initial policy quote. Result: I have to find another auto insurance company. The insurance commissioner's web site has an insurance comparison link under 'consumers' link.

I have been with AIG Auto Insurance for 1 year. I was to renew my policy on 9/30/08 and received a non renewal notice in the mail today stating the REASON FOR NON-RENEWAL---NON-RENEWING ALL SINGLE CAR POLICIES. I am 63yrs. old and have been driving since I was 16 and have had only 2 tickets in my entire lifetime. I cannot believe that an insurance company has the right not to renew your policy because you only have one car. I have never heard of such a thing before. To me that is discrimination. What do I have to do get another car to keep my insurance?

I have to call around and try to get a new insurance policy and when I tell the new insurance companies that I am not being renewed because of only having a single car, I am told they have never heard of such a thing either. What an embarassment.

After being a loyal customer of 21st Century Insurance 14 years, the company was bought out by AIG. Immediately AIG began to change the terms and conditions of the policy. Most noticeably, they got rid of the 30 day grace period. I suspect this is in an effort for them to cancel as many 21st century customers who are paying low payments. In my case, a payment that was mailed on July 1 was not processed by AIG until July 9th The check was mailed from literally 2 miles down the road and it took them 8 days to receive it? Coincidently, my policy expired on the 8th, ONE DAY before my check was posted by AIG.

Sure enough they canceled my policy and charged me $50 cancellation feel. The next day I received an email from them encouraging me to apply for a new policy. I requested a web quote and the rate was 33% higher than my previous rate. After reading all complaints here, my experience is a blessing in disguise. I am glad I did not have to file a claim through AIG and deal with a nightmare. All 21st Century customer beware of AIG's modus operandi. If you want the low rates, ensure that you make your premium payments way ahead of time. However, you may be better off changing carriers and paying a few dollars more.

AIG obtained my credit card number from US Bank, and offered me accident insurance over the phone. I told them I was not interested. Two months later, I received info by mail, and noticed that they had begun to make monthly charges to my credit card. I called US Bank (circa June 3rd) and told them this was an unauthorized charge. US Bank took no action, but claimed that I had to work this out with AIG. When I contacted AIG, and informed them that this was an unauthorized charge, they first claimed that it was my responsibility to respond within 60 days of their solicitation to cancel the proposed policy.

I informed them that (1) I never provided them with my credit card number, (2) never gave them either written or verbal approval to charge my account, and (3) considered AIG's action to be credit card theft. Although AIG claimed at that time to have removed charges from my account, I have seen no credit to my account.

I will now send a WRITTEN demand to BOTH AIG and US Bank to cease and desist, but I feel that even if they refund the charges to my account, they have nevertheless engaged in a conspiracy to defraud US Bank credit card customers, and will continue with this practice until legal action is taken. I will take my own action. If you have other complaints you may want to add my name to a class action suit.

To date AIG has made two (2) charges to my account in the amounts of $ 24.90 If this were to continue it would amount to almost $ 300 /year.

I own a Chevrolet Cavalier, was hit by [person] insured by AIG National Insurance Company, Inc.. The adjuster wrote an estimate for $1462.22 and my estimates received for repair of this vehicle are $2322.05. AIG is refusing to readjust and remit another check to take care of the damages caused by their insured.

Physical Damage: Trunk and rear portion of vehicle

After being insured with AIG for 7 years (3 drivers, 4 vehicles) and having no accidents or citations, I had the misfortune of sliding into a vehicle on icy roads. Our bumpers hit and there appeared to be no damage, however we did exchange information. A month later a got a call from an AIG claims agent stating that the driver had fild a claim and was asking for 1500.00 dollars in repair costs. I explained what happened and that at the time there appeared to no damage to either vehicle.

Three months later I recieved a letter from AIG informing me that I was being cancelled at the end of my policy due to this one accident. I called AIG and their customer representitive said I'm sorry. That is up to our underwriter. I asked to speak to a superviser who said the same thing. Have you ever heard of an insurance company dropping a driver for one accident in 7 years and no other issues? I think this company needs to investigated. Isn't there some watch dog organization that monitors this type of business?

I was a away on visiting my family and was pulled over at check point at which time I was asked for my license, insurance, and registration. I realized that I did not have my card in the vehicle. I called AIG and asked to have it faxed to my in laws house where we staying and where we stay on 3 weekends a month. After 2 years AIG underwriters want proof of where I live asking for bills, pay stubs, and tax returns.

I provided with a water bill and my tax returns. With no response I get a letter in the mail that my premium has gone up and is due by this date or I am canceled. I received the letter the day after the payment was due which was 2 weeks. After 4 years of insurance with AIG NOT ONE MISSED PAYMENT, THEY CANCELED ME AND WOULD NOT RENEW MY POLICY.

I am now paying much more for insurance which in this day and age every cent counts. I was told from AIG that I will never be allowed coverage from them again. I was driving for a day without any insurance thank GOD nothing happened.

My car was hit on the rear. I behaved like a good customer by informing AIG about accident & specifically said I don't want to open any claim with AIG as other party took responsibility of the accident. AIG's appraiser Don Hoots also agreed. But they still filed the claim, & put me into high risk category & increased premium by amount more than actual cost of repairs, which was actually paid by the 3rd party.

Economic damage is close to 1.5 times the actual cost of repairs.

My car got totaled by two trucks rear ending me. I am self employed,they are trying to settle before it has been established which driver was a fault. I wasn't. They are trying to deny me a rental car for the amount I am entitled to which is $900 @$30 a day which is 30 days not 24. I am self employed I need a vehicle. I don't have one right now except rental and they want to reimburse me after i've payed for it,

I have lost work because I'm the one who's had to make all the phone calls and i'm stressed out how i'm going to save my business I am a low income single mom just trying to make it. Lost work, lost clients, lost livelyhood strss factor

I have had auto insurance with AIG throught an agency for over two years. I recently added my daughter to my policy and my insurance preimimum became outrageous. Therefore, I shopped around for a different company.

I called the agency that carried my insurance through AIG to cacel my policy. I canceled with the correct time period alotted for AIG to stop drafting paymaents from my checking account. AIG countinously drafted out of my account without authorization. This has yet to be resolved by AIG.

I have had the unfortunate experience of having to call AIG's Roadside (I hate to use the word service) Service it's more like the lack of service, two times. The first time I called for roadside service, I was driving on a rather hot day headed for National Airport to park my car and in the process of trying to find a place to park, I had a flat tire. I was on a very busy road with no place to pull off and get out of traffic so, I thought it would be best to call for service. I waited in the hot sun for about an hour and a half. AIG kept calling me on my cell to see if the service had arrived. I kept telling them the same thing, No, they have not arrived, and why is it taking so long? They asked if I'd seen anyone drive by looking for a broken down vehicle. I told them that I had not and then asked them, what was the name on the side of the truck? They said, he's not driving a truck, he's driving a car. Hmmm, I asked them why they didn't tell me that in the first place? I would have noticed a car! Anyway, he finally located me and opened the trunk of his car and pulled out a jack and replaced my flat tire with my spare....I missed my flight.

The last experience I had was yesterday. I was on the freeway and noticed my car was running hot. Not wanting to drive any further, I exited the freeway and found the nearest gas station. Of course the gas station didn't have potable water available so, I decided to call AIG for roadside service so that I could have them tow my car to my home. I called at 3:45 P.M and was told that they couldn't get anyone to me until 6:30 P.M. and that wouldn't be a guarantee, just an estimate. I asked them why would it take so long? I'm in a very busy area where there are many tow trucking companies within minutes of where I am. They said the only tow company in my area that they are contracted with was in Woodbridge, VA. I said, that's only minutes from where I am, why would it take them so long to get here? They said, you can call them if you like to see if they can get there any sooner.

I took their number and tried calling them but after about 50 attempts to reach them because the line was busy each time, I finally gave up. The only thing I want to say about AIG's roadside service is that it's not any kind of service. I will be changing insurance companies very soon. I won't be leaving for any other reason than for the lack of their roadside service. I will gladly return to my previous insurance company even if the rates are higher. I want everything an insurance company can offer in my contract..including service.

Im just complaining from the rate variations which is not stable usually while i have a very big deal with AIG with approx 120 fleet. i am wondering if the mentioned guy is playing a dirty play with me . I am just need another one to deal with me instead i need honest one.

Just my company thought that i am the one who is playing the dirty play againist the company.

I have had AIG insurance for a couple of years,the monthly amount never stays the same,if you can recieve a bill from them, but they can sure send a cancellation notice.I have had nothing but problems with them.

My agent called me and told me i had cancelled (which I didn't know) and had to pay 90 something dollars to be reinstated without a laspe,, being fed up with them i switched insurance companys when AIG found out they cancelled(again) my insurance, so for 6 days i went without insurance(they took my money though)from April 3rd to May 9th I paid them almost a 6 months premium and still owed more. Anyone mentions to me that they are thinking about Aig I will do everything in my power to talk them out of it.

Laspe in coverage for 9 days,pay checks went to pay them

On March 14 2008 one on their Insured opened his door as he was getting out of his car and hit the right back rear side of my car. As I approached the individual to obtain Insurance information he got back in his car and took off. I got back in my car and followed him and wrote down his license plate. Where the incident happened is where the individual works at Catering place and there is where I spoke with employees to call him to come back to take care of this matter. The following Sunday I went back to place of employment and finally obtained his insurance information.

Monday morning I called AIG and gave them a recorded accident report of the incident. I also went to their auto body repair was given an estimate and pictures were taken of the damage done to my car and faxed to AIG. The adjuster advised me as soon as they hear from their insured they will take of this matter. As of today the insured has not been cooperative and has not called to report the accident. I have been following up with the adjuster Cynthia Queseda and branch manager John Ackley and they advise me there is nothing they can do until the insured calls them as to what happened. I advised them that this person is not going to cooperate because he was very rude with me. John Ackley states that they have written letters, phone calls have been to house and as of today no response. I asked them if the insured does not call then what and his response is they need to hear from the insured.

I feel very frustrated that this matter will not be taken care and will be forgotten. Its very clear that the insured was at fault, he hit the back right rear side of my car. What happens in a situation like mine shouldnt I get paid if the insured does not make an effort to call the Insurance Co. I hope this complaint will help others in my situation. Please help and get this complaint out to the highest authority at AIG and maybe I will be heard. Thank you very much.

Damage to car $915.00

I have been with AIG for 10 years and my policy was canceled unbeknown to me in 3/08. I didn't find out until the DMV advised me when I tried to register my auto. I had made my payment over the internet but they never took it out of my bank account and I hadn't noticed. I called and had to apply all over again. Now I am with Century 21rst/AIG direct and I do have a much lower rate. I had no diverse consequences but I am just glad I did not get in an accident.

I have joined AIG auto insurance more than 10 years and they canceled my auto insurance without letting me know. When they sent me the letter saying they did not receive the payment, I called back to make partial payment and then later on they just cancelled my insurance without letting me know!

The driver of a car insured by AIG missed a turn at high speed, tore up my new brick walk way and my new lawn, and did over $2100 damage. Also did $2000 damage to my car parked my driveway.

It took over a year after repeated calls by me and my insurance company for AIG to pay the claim. The woman with whom I talked initially about getting my car repaired said I would have to wait until the the incident was investigated. They never called me after that and I had to repeatedly call them until finally, after a year, they sent me a check.

Just a follow-up. After contacting the Texas Department of Insurance and the Better Business Bureau with my complaint, this problem got resolved within a matter of days. It is just a shame that a person has to complain to the government agencies and consumer agencies to get results. This problem was, of course, blamed on a computer error.

They were informed to take out one payment per month from my account for my son, but instead they added someone else to the insurance and started deducting money for that person from my account without authorization from me. This has been going on since May 2006 and I just recently found out what was going on. I informed them that what they had done, but they are refusing to reimburse the money they took out without my consent. I feel like my money was fraudulently taken out and should be replaced. I tried to email them as well as call them to explain the situation and resolve the matter. If you need a copy of the email along with their reply, I will be more than happy to get that information to you.

The reason I was notified of the discrepancy was because this past month they took out a large portion at one time and as a result caused other checks that I had written to bounce. My bank is aware of the situation and is trying to work with me on paying the bank fees which have amounted to a great deal of money. This has been a stressful ordeal for me, because I trusted this company to bank draft my account for the money specified and nothing more, but they chose to go beyond my instruction and take money not meant for them. This has caused me a great deal of pain and stress and as a result my health has not been good. I have not been able to resolve this matter and I need assistance in getting them to understand what they did was wrong and that they took advantage of me and my situation.

My original premium was fine, but at renewal the premium went up over $400 with no change in my situation. I canceled, but they are still sending me bills with notes threatening cancellation of my insurance (which I don't have with them anyway) and with collection. I guess they think they can bully the money out of me. I have since filed complaints with the state insurance board and with the Better Business Bureau. Beware of AIG.

I am a recent resident of the US, 34-year-old male. I got my first auto policy from Farmers for 6 months for $680. Renewal time came, and they reduced the premium slightly due to safe driving. Then for the third six months I shopped around, hoping with at least one year driving history I could get my rate reduced further. I got AIG; the rate was $600 for 6 months. Renewal time came, and they notified my rate will increase by $400. I had no change in policy, no accident, no ticket, nothing.

So I called them to verify. It took 20 minutes on hold, and I gave up. Second time I called it took 30 min. They told me that my license is less than 3 years. Yeah, so, my license was even less than 3 years six months ago. Anyway, AIG is not a very smart company. I told them they can cancel my policy right then and there. Insurance, lawyers and medical industries in US are awful, big time.

On Feb 11, 2008, I called and canceled my insurance. On Feb., 2008, AIG took $491.54 out of my account. I called and talked to Frank (a manager). He stated they noted the problem, and it would take over 14 days to get my money back.

They noted I canceled my account with them but still took money out of my bank account.

Last October, 2007 an AT&T Van hit my car which I had only bought 6 months before; the damages were quoted at $1500. A week later AT&T said that it was MY fault and that I need to pay their bill of $1200 to fix THEIR company van. I called my insurance, AIG, to report the accident; since then I STILL have not been reimbursed for the cost of the repairs for my car, 4 months later, even though I have FULL insurance! After speaking to my rep he said that they will NOT REIMBURSE ME and that AT&T will not accept responsibility for the accident either, so there is nothing they can do. Now AT&T sent me a letter saying if the bill is not paid it will go to collections, which will of course go on my credit.

Why can't AIG do their job and pay me for the damages to my car? I have had nothing but problems with this insurance company. I am switching as soon as this is over, after I take both AIG and AT&T to court. I really would like an attorney to help me get to the bottom of this. They don't care about their customers until legal action is taken against them.

I am constantly under emotional stress from this not being resolved. I pay over $120 per month for what? I paid $1466 to repair my car for which I have not been reimbursed from my insurance company.

My pick up was stolen in Tijuana- Mexico near to the border with San Diego county. It was a Chevy Silverado 2004. It was stolen two weeks ago. The insurance agent told me they only have coverage in the USA. I never received from my agent-broker the policy which said under which cases the insurance is valid or not. And until now I do not have any policy copy in my hands even when I tried to ask for it from the insurance company, which by the way is AIG. I called later as a new client asking for a quotation and the person who attended me and gave me a quotation said it covers 100 miles inside mexico country

I have an economical problem because I am still financing my vehicle and I am still debt $8,000.00 to Wachovia and also I am with out my car which is part of my working and living need.

I Moved in July and forgot to notify AIG of my change of address until a bill was forworded to me which reminded me to call and update them of the change. I only moved 29 miles away from my previous address but they informed me that they fee structure is based on zip code as well as other things. They told me my policy would increase affective that day. The total increase was $408/year. That is a 40% increase. I informed them that I would be calling around for quotes.

I contacted Progressive, who was very helpfull. They could give me the same coverage for a little less than I was originally paying. They looked up the 2 zip codes and said according to their records it should have only increased by $1.00. I contacted AIG when I got another bill from them for $34.00 to see what the charge was for. This was after my policy ran out and I called to cancel my policy. They informed me that had I not called to candel my policy they would still bill me another month past when my policy was up and I had to send them a copy of my new insurance card. AIG told me the $34.00 charge was for the differnece from the increase from when I notified them of the change of address (October 16, 2007 - November 16, 2007). Then they tried to get me to tell them when I actually moved so they could charge me MORE!

My 2005 Yukon was stolen on November 14, 2007. As soon as I was notified by my husband about the incident I called AIG right away to report the theft. After several days I wanted to know what the status on my vehicle was; they just told me that there was nothing they can do until the vehicle was recovered. If my vehicle was not found within 30 days they would make all the arrangements necessary to pay off my loan. My truck was recovered on the 29th day. AIG gave me the estimate for $2500 minus $1000 deductible, and sent me a check for $1500 without my consent. My husband took it to 2 body shops, and the estimates that were given to him are $7500. AIG wants me to repair my vehicle myself with only $1500, which is impossible.

The culprits stole my 3rd row seat, damaged the steering wheel, made several dents and scratches, broke side panels in interior, took my tires and several other things--also damages the left door lock. AIG told me to take care of a rental car myself, and they would reimburse me; but the rental car was $1400 for 30 days, and AIG wants to reimburse me $450 only. It's very unfair that I still have to stay stuck paying. I just want to file a complaint against them because I do not want this crooked insurance company to do this to more people.

AIG auto insurance went up $200 a year on me even when I have a good driving record. They say it's because of other drivers in Las Vegas. This sounds like Red Lining to me. Also AIG charged me (3) extra times more for my home insurance. some one needs to look into this company.

Having received a bill for $1755 more form AIG, also having to pay more on my auto insurance. I am retired.

We owned a nice 1993 Taurus LX station wagon, had leather, PW, PDlocks, automatic lights, and all the bells and whistles that Ford put on it. I had also just bought a set of Michelin tires for the car. The car had 103,500 miles on it and ran and looked great. It had previously been wrecked (branded title) when it had 17000 miles on it, but was repaired and was in fine shape all around.

My wife was in the WalMart parking lot in November 2007 and was backed into by an AIG client. The accident cracked the front bumper, put a large ding in the hood and cracked the right headlight assembly. As a result AIG refused to repair our car and instead totaled the car and is going to give us $1370 for the car. This was a perfectly good running automobile that had no serious problems. It was serviced at the local Ford dealer always. Legal thievery is what this is.

We are now without our car and will have to replace it at much higher cost than $1370.

In November of 2007, we cancelled the insurance policy and switched to a new company due to major savings. Now after cancelling, they have sent me a bill for the month after we cancelled. Now I cannot get a hold of anybody to talk to. They will not return my calls or respond to me.

I have had this company since about 1997. I have not had any traffic tickets or accident claims since the 80's. My ex-wife and I were traveling back from San Antonio, Texas in my step sons car, after seeing him graduate from Air Force basic training. It was my turn to drive and I was driving south on I-45 in Houston, Texas. There was a multiple car accident there. Vehicles were swerving through the lanes avoiding debris and I was stuck in the middle and got rear ended by someone. After pulling over and making sure everyone was alright, I called AIG and explained what had just took place. I made sure I was still covered and called the police.

After making it home to Florida I contacted AIG to file a claim. AIG took my information and asked for some other information which I did not have or could get at the time, because my step son was on the road headed for his training base. A couple of days later I was able to fax the information. Since then I have called and called AIG to see if they have received my fax or needed more information. I keep leaving messages and have actually talked to other people in their office, but all she could say was that I needed to talk to my Claims Representative, which of course is unavailable, as well has her supervisor. I did receive a letter from them stating that questions still exist as to the applicability of coverage. Its been almost one month now and I have yet to know if they are going to pay for the repair.

I had a policy with AIG for several years with full coverage on two cars. When I first signed up for full coverage, AIG included full glass coverage as part of comprehensive. When one of my cars became too old to have full coverage, I changed the policy to keep only liability on one of the cars and left full coverage on another, then changed the policy to have only liability on all cars. One of the reasons, beside cars getting old, is the premium kept going up, even though I did not have any accidents or tickets and my credit history is excellent. In October I traded older car for a brand new car. I called AIG and asked for full coverage on the new car exactly as I had before. When rep. asked me about new car usage, I told him that I drive it to work 750 miles a week. I received the policy and checked the price and it was as they quoted. What was missing is full glass coverage; I discovered it only when making a claim to replace the windshield.

This crooked company quietly excluded glass coverage from the policy. I called AIG and complained and another rep. told me that I had to tell specifically that I want glass coverage, otherwise they will not provide it (even with full coverage). I asked her to send me the rules stating that I have to tell them about glass coverage. She answered, that she does not have time to argue with me all day about it. I had to pay $500.00 for windshield replacement. Now, I canceled my policy with AIG and signed up with another company and got full coverage, including glass automatically. I hope I will not have problems getting my refund from AIG like other customers.

I was in a car vs. semi accident in March 2006. This Casaulty Claims Adjuster has lost paperwork, claimed to have not received medical reports and drug his feet on everything. After everything was said and done he made an offer of $1,000.00. My physical therapy is almost $4,000.00, not to mention the surgery that may be required. I believe everything this guy does as a representative of AIG is in bad faith, including pushing me to litigate to get even my basic medical needs covered.

I did a quote online. The price was actually pretty decent...about $150 less every six months, versus my other insurance company. Plus, the benefits were nicer.

I decided to call and add AIG. Upon telling them I had a speeding ticket in Nov '02, that bumped the price up. The man then asks about an accident in 2002 and 2006. I tell him the first one was due to tire tread falling off a truck I was driving behind and hitting my windshield. The second accident was due to a young lady pulling out in front of my son. According to AIG, it doesn't matter. An accident is an accident, therefore those accidents were to be counted against me. According to the man, it's Iowa's Law.

I told him my current insurance company knew about the accidents and never raised my rates. The ending result, due to my 2002 ticket, 2002 and 2006 accidents was a difference of $500 more every six months. I told them I wasn't interested and hung up.

I got a quote for AIG insurance about 4 months ago online. The rate seemed really good, so I signed up and paid for the full 6 months. A few weeks later I got the policy in the mail and a bill for about $200.00. I called and complained because I paid in full. They told me it was misquoted and that the on-line quote is an estimate, not an actual quote. I told them to cancel and they said I had to provide proof of coverage with another policy before they would cancel.

I switched back to my old insurance company and faxed them the policy and told them to cancel. I called to confirm and they told me they will be sending me a refund, but that they will have to adjust and pro rate the policy based on the 5 days and they will bill me for it.

Months go by and I in January get a letter from a collection agency telling me I owe AIG $500.00. Then I get another letter from the agency saying I am now in active collections. I dispute the debt, ask for an explanation as to what I owe for, and provide my policy with Geico and so fourth again. I have to pay $502 for 5 days of auto insurance when I was quoted $502 for 6 months.

Called AIG to get auto coverage for my daughter that is with me every other weekend. After they told me how much it would cost I told them that I better wait since $1200 was quite a bit of money and she only needed coverage until she got her car, that her dad will be insuring. Big mistake.

They now tell me that since I disclosed the info to them that I have an underage driver in my household, I can't just say I don't want the coverage. I have to pay on this till she is 18 years of age AND at that time have to provide declaration page with ins. in her own name.

What have I done! I only wanted temporary car insurance so she could go to work tonight as I have to work too. I told them to just take her off and they said they can't since it's been disclosed. I can't imagine that I do not have the option to cancel my daughter off of my policy once she has her own car with proof of other insurance?

2 months ago, I got a quote from AIG, which was $158 for 6 months. So I switched my auto insurance from 21st Century to AIG. Last week AIG informed me to pay $291, since according to their new policy, my premium has increaseed to $449. I called the customer service, they said they gave me a wrong quote by mistake at first, and now they can do nothing but correct it. Honestly, I think it's a cheat. Since I've left 21st Century for 2 months, I have to apply for it as a new customer, and I can't get the premium as low as before.

I contacted AIG about insurance for my car, I filled out an online request for a quote, the initial quote I got back was $108 a month based on the info I gave them online, then I ad to contact broker for AIG to finalise the quote and get it started. I informed her that I was in an accident that I was cited for a year previous to now, she had told me that the accident did in fact show up on the report she got back, and she proceeded to finalize the quote based on the final information from me and the reports, the monthly payments went up to $134, which was fine, because I knew it was cause of the accident.

Well after a couple of weeks of searching for cheaper insurance I chose to go with AIG based on the $134 a month premium, but when I went to start the policy, the quote they had on file for me went up to $199/month, I wondered what was going on, they searched through customer service records about my quote and could find absolutely no reason for the rates to go up, but they could do nothing about it, so it was still cheaper then my previous policy, so I went and spoke with a supervisor to get the policy started after being told there was nothing she could do to change the rates now.

So we went ahead and started the policy, got a binder from her explaining the coverage and the rates and monthly payments. Well then today, I got the final billing sheet in the mail outlining the new changes that the supervisor and I discussed, and now this billing sheet says that my monthly payments are $286, so now my payments have more then doubled from my original quote of $134 a month.

I got a new car and my agent found me a new insurance carrier. My agent had me sign all the paperwork at the end of August to cancel AIG and took care of letting them know about the switch.

Since then AIG has turned me over to collections!

My agent and I have repeatedly talked to AIG and I have a letter from them stating that I don't owe anything. The collection company keeps telling me that AIG can electronically take care of removing this from collections. I call them eveyday but it is still in collections.

My Ford F-250, for which I had FULL coverage (500 deductible) with AIG, was stolen in the early evening of Oct. 13, 2005. I reported the theft as soon as I got a ride home that same evening. I was told to arrange for a rental car myself and that I could have AIG direct billed. I was forced to pay myself and get reimbursed later. The paperwork for reporting the claim took several business days to arrive and was incomplete. My adjuster was changed in the period between the first paperwork arriving and the other forms that I had to call to request.

I filled out all the paperwork, TO THE LETTER, including hunting up a receipt for the camper shell, pictures of the truck with the shell (luckily I had a couple!), transfer of title to AIG, etc., etc. By the time I got the proper paperwork and PROMPTLY turned it all in, 16 days had passed since the theft! The day AFTER I mailed in the paperwork, my vehicle was found. I had already signed the vehicle over to AIG, but their many delays resulted in them not having processed the paperwork before the vehicle was recovered, in sad shape, big surprise.

I called AIG again and arranged to have the damage inspected and they did so and okayed the shop I was to take it to for repair. Now 24 days had passed since the theft. The policy states a 30-day rental time limit, but I was never informed that I was running out of time. The MAJOR repairs would clear take WEEKS to be completed. The did - to the tune of 6 weeks (excessive), but AIG would have nothing to do with the repair shop. I had to do all the legwork and calling on my own. I was to be "reimbursed".

This is a fabulous strategy for AIG - they take no risk. Only their customers suffer if repairs take "too long". Upon completion, the repairs were about 150 dollars (AIG approved, according to the paperwork from the body shop) more than the original estimate (a pittance, compared with the approx. 6700 total). AIG refused to pay this difference, nor would they pay for the tow and vehicle storage for the 2 days between police recovery and my being able to recover it (recovery reported to me late on a Sat. evening), nor the relicensing/retitling/reregistration of the truck required for me to legally drive it to be examined by AIG and then repaired.

The adjuster was clearly very inexperienced and did not return my calls regularly, inform me (until I submitted my claim for reimbursement, that is) that I needed to go without a car for a month to avoid paying over a thousand to the rental car company, or respond in any way to the mountain of genuine documentation in the form of receipts that I submitted. He merely sent out the minimum check (30-day rental reimbursement) and a check for the original estimate (minus my deductible, of course) made out to the Bank with which I have my auto loan and to me.

Odd, because that only applies if it's a total loss and we're paying off the loan. I had to wait 2 hours in the bank office to have them figure out how to sign the 2-party check over to me and then over again to the repair shop. Had AIG made the check out properly to the repair shop (or heaven-forbid, deal with them DIRECTLY), none of this nonsense would have occurred.

For some reason, that can not be explained by this company, I have not recieved any correspondence, no bills and/or updated ID cards, since August 2005. The company states that according to their system they are mailing everything out and once it leaves their facility they have no control over it and told me that it was usps problem not theirs, but i have not changed my address and have been recieving all other correspondence from other companies i have an account with.

I had to have my updated ID cards faxed to me! I have been a customer of this company for almost 10 yrs now. I don't know what to do. I have spoken with several,several reps. including a couple of supervisers. I need to recieve something from this company, preferably my bill, so it can be paid with a check before the due date and/or so I don't have to pay-by-phone, or all the other stuff offered by this company who can not get my bills to me via usps, but can get everything I send them. For the last 5 1/2 yrs I have received with no problems all my mail from this company, but for some unknown reason now I am not!

My policy had ended on 27th of November, and I had not received a renewal notice nor had I been called. So I called my agent to get a new policy set and ended up with a new company because it was cheaper. Need I remind you that both I and the agent had been given the response that the poicly had expired. Well a week later I get new insurance cards and paper work in the mail stating that they took it upon themselves to renew my policy, along with taking out the money from my checking account ($244.00), so in retun for what they took out everything bounced in my account. and I now have $256.00 worth of overdraft charges.

They tell me that it will take 7 business days to put the 244.00 back in my account, and then another 10 business days to take care of the rest of the negative balance. I yet have been able to speak with a human that works at AIG. They have totally screwed my christmas and just having money to buy gas and pay bills. This company lacks greatly in customer service,and I am very dissatisfied.

I had changed my insurance from ohio mutual to an AIG ins. then set it up for auto deduct from my checking I paid for the first part of it then waited for them to start taking it out of my account. I even called to make sure it was going to be taken out. then I get a check in the mail on the 17th of october saying my insurance has been canceled well guess who has been driving around with no insurance....ME.

When I call them back they say it was never set up for automatic withdrawl the last two people I spoke with said it was...this company sucks now I have to send them a fax saying I have not been in an accident or had a moving violation since october 4th. Now I have to get in my car and find a fax machine.

My husband was traveling to the Federal Dam Cementary to mow the grass. My husband has been a contractor for lawn care services for the past 3 years. We have been loyal AIG customers for the last 7 years. Now, AIG and its representatives will not return our calls or notify us about are insurance claim. I believe it was on June 16, 2005 when our vehicle started on fire. The 1991 Ford Explorer ignited into flames without any warning.

It appeared that the fire started around the dash of the vehicle. We had full coverage on this vehicle. AIG Insurance Representative Ben Lais or Steve the supervisor will not provide us any explanations or return phone calls about our claim. AIG and its representatives have requested numerous documents about the history of this vehicle. AIG requested any invoices on car repairs that did include a fuel pump exchange from a local garage. AIG also requested a copy of the fire department report, and police report.

As loyal customers, we provided the necessary documentation that AIG and its representatives requested. Currently, I have obtained legal counsel on this matter. We have waited over forty days for a response from AIG or its representatives. We have not heard anything from AIG or any written response from AIG. We are completely in the dark about our claim. At this point, I am considering whether or not we will cancel our AIG insurance. I never thought they would treat a loyal customer with this type of behavior. I am totally discussed with customer service and not having a vehicle.

This whole situation has given me headache as well as many sleepless nights. My husband has been very upset over the whole ordeal. I can really feel his frustration because he depended on vehicle for work and contracting.

Renewed policy without authorization to do so.Company mailed out a renewal package, I never responded, went elsewhere for insurance. AIG renews the policy without my authorization to do so.

I took out an auto insurance policy on 2/23/05. I paid the policy off on 3/24/05. I then received 3 cancellation notices in one day saying that I my policy was cancelled due to "Failure to provide driver exclusion". My broker Jon F from Aspen Insurance did the paperwork and had confirmation that the document for driver exclusion was sent to AIG. I have paid $239 as of 3/24/05 and do not owe any more on this policy which expires 8/23/05. My refund is only $90 which I feel they are cheating me.

I have a policy with AIG for a Nissan. However I've been paying for a "Maxima" but I have an "Altima". A "Maxima" is a more expensive car to insure. AIG will not credit me for the money that I've paid them since 1998. I was looking at the policy and noticed the word "Maxima".

I've been paying for insurance on a more expensive car than the car I have.

In December my car was stolen in the middle of the night. When if was found about seven days later, AIG gave me the run around. First I was told that my car was not driveable by Mr. Paul S (estimator). When my husband and i drove 50 miles out to meet and pay the tow truck guy (because AIG does not do any direct payments or billing) the car was drivable. Yes it was dirty but driveable.

A few days later, before I had even taken the car to the shop for repair or even paid my deductable i recieved a letter stating that my premium would go up another 55 dollars for reporting a loss. How can I get an increase before there wasnt any payout what so ever. They had yet to reimburse me for the tow or the impound. Later I called to asked if i could change my due day on the policy by two days because i got a new job with different pay das. Guess what the answer was, no. If i wanted to really bad i could start a new policy and pay new start up fee. How stupid. Then i had a small banking problem a few months later. My payment was sent back.

So the next day i went to the bank and solved the problem. I was adivised that AIG would re debit my account anyways. So then a couple of weeks later i checked the account and the money was still there. so i called AIG to be told that my policy was canceled for non payment. The lady admitted that usually they send letters and a bill in the mail but they had not done so. And they had not called either. What they hey. This is the same company who advertised good rates on tv. The same company who doesnt even give discounts when you renew your policy with them every six months. I should have left a long time ago.

It all started when my car got broken into two and half Months ago.I spoke with my insurance company and explain to them what had happen. They treated me as if I was telling them a lie so I could get some money out of them, But that wasn`t the case I just wanted my car fixed.Anyway they just fixed the glass in my car and did not fix the inside of my car. Now I`ve got to ride around with inside of my car damaged. Oh, I`m nol onger with this company.

I had a car accident on 02/09/03. My doctor placed me on disability due to torn ligaments in my neck, reacurrung migraines, and back pain. Its now 7 months later, i have yet to receive a disability payment from this company. My phone calls and letters go unreturned. Since i'm self employed, this companied requested tax returns, bank statements, that i have faxed and mailed. Still no payments. My doctors havent been paid either. I'm facing eviction from my apartment now. My bills are going unpaid as well. My credit is getting ruined as well.

On July 25, 2002 I obtained a new auto policy from AIG over the Internet for a six-month premium of $518. Two weeks later, the company sought an increase in the premium by 97 percent (!), without any change in the material facts/information I had already provided.