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William of Reno NV (07/07/08)
AIG obtained my credit card number from US Bank, and offered me accident insurance over the phone. I told them I was not interested. Two months later, I received info by mail, and noticed that they had begun to make monthly charges to my credit card. I called US Bank (circa June 3rd) and told them this was an unauthorized charge. US Bank took no action, but claimed that I had to work this out with AIG. When I contacted AIG, and informed them that this was an unauthorized charge, they first claimed that it was my responsibility to respond within 60 days of their solicitation to cancel the proposed policy.
I informed them that (1) I never provided them with my credit card number, (2) never gave them either written or verbal approval to charge my account, and (3) considered AIG's action to be credit card theft. Although AIG claimed at that time to have removed charges from my account, I have seen no credit to my account.
I will now send a WRITTEN demand to BOTH AIG and US Bank to cease and desist, but I feel that even if they refund the charges to my account, they have nevertheless engaged in a conspiracy to defraud US Bank credit card customers, and will continue with this practice until legal action is taken. I will take my own action. If you have other complaints you may want to add my name to a class action suit.
To date AIG has made two (2) charges to my account in the amounts of $ 24.90 If this were to continue it would amount to almost $ 300 /year.
Linda of Baton Rouge LA (06/26/08)
I own a Chevrolet Cavalier, was hit by [person] insured by AIG National Insurance Company, Inc.. The adjuster wrote an estimate for $1462.22 and my estimates received for repair of this vehicle are $2322.05. AIG is refusing to readjust and remit another check to take care of the damages caused by their insured.
Physical Damage: Trunk and rear portion of vehicle
Paul of Bend OR (06/17/08)
After being insured with AIG for 7 years (3 drivers, 4 vehicles) and having no accidents or citations, I had the misfortune of sliding into a vehicle on icy roads. Our bumpers hit and there appeared to be no damage, however we did exchange information. A month later a got a call from an AIG claims agent stating that the driver had fild a claim and was asking for 1500.00 dollars in repair costs. I explained what happened and that at the time there appeared to no damage to either vehicle.
Three months later I recieved a letter from AIG informing me that I was being cancelled at the end of my policy due to this one accident. I called AIG and their customer representitive said I'm sorry. That is up to our underwriter. I asked to speak to a superviser who said the same thing. Have you ever heard of an insurance company dropping a driver for one accident in 7 years and no other issues? I think this company needs to investigated. Isn't there some watch dog organization that monitors this type of business?
Jon of Cortland NY (06/12/08)
I was a away on visiting my family and was pulled over at check point at which time I was asked for my license, insurance, and registration. I realized that I did not have my card in the vehicle. I called AIG and asked to have it faxed to my in laws house where we staying and where we stay on 3 weekends a month. After 2 years AIG underwriters want proof of where I live asking for bills, pay stubs, and tax returns.
I provided with a water bill and my tax returns. With no response I get a letter in the mail that my premium has gone up and is due by this date or I am canceled. I received the letter the day after the payment was due which was 2 weeks. After 4 years of insurance with AIG NOT ONE MISSED PAYMENT, THEY CANCELED ME AND WOULD NOT RENEW MY POLICY.
I am now paying much more for insurance which in this day and age every cent counts. I was told from AIG that I will never be allowed coverage from them again. I was driving for a day without any insurance thank GOD nothing happened.
Varun of Houston TX (06/07/08)
My car was hit on the rear. I behaved like a good customer by informing AIG about accident & specifically said I don't want to open any claim with AIG as other party took responsibility of the accident. AIG's appraiser Don Hoots also agreed. But they still filed the claim, & put me into high risk category & increased premium by amount more than actual cost of repairs, which was actually paid by the 3rd party.
Economic damage is close to 1.5 times the actual cost of repairs.
Bridget of Juneau AK (06/05/08)
My car got totaled by two trucks rear ending me. I am self employed,they are trying to settle before it has been established which driver was a fault. I wasn't. They are trying to deny me a rental car for the amount I am entitled to which is $900 @$30 a day which is 30 days not 24. I am self employed I need a vehicle. I don't have one right now except rental and they want to reimburse me after i've payed for it,
I have lost work because I'm the one who's had to make all the phone calls and i'm stressed out how i'm going to save my business I am a low income single mom just trying to make it. Lost work, lost clients, lost livelyhood strss factor
Crystal of Grand Cane, LA (05/28/08)
I have had auto insurance with AIG throught an agency for over two years. I recently added my daughter to my policy and my insurance preimimum became outrageous. Therefore, I shopped around for a different company.
I called the agency that carried my insurance through AIG to cacel my policy. I canceled with the correct time period alotted for AIG to stop drafting paymaents from my checking account. AIG countinously drafted out of my account without authorization. This has yet to be resolved by AIG.
Ray of Stafford VA (05/24/08)
I have had the unfortunate experience of having to call AIG's Roadside (I hate to use the word service) Service it's more like the lack of service, two times. The first time I called for roadside service, I was driving on a rather hot day headed for National Airport to park my car and in the process of trying to find a place to park, I had a flat tire. I was on a very busy road with no place to pull off and get out of traffic so, I thought it would be best to call for service. I waited in the hot sun for about an hour and a half. AIG kept calling me on my cell to see if the service had arrived. I kept telling them the same thing, No, they have not arrived, and why is it taking so long? They asked if I'd seen anyone drive by looking for a broken down vehicle. I told them that I had not and then asked them, what was the name on the side of the truck? They said, he's not driving a truck, he's driving a car. Hmmm, I asked them why they didn't tell me that in the first place? I would have noticed a car! Anyway, he finally located me and opened the trunk of his car and pulled out a jack and replaced my flat tire with my spare....I missed my flight.
The last experience I had was yesterday. I was on the freeway and noticed my car was running hot. Not wanting to drive any further, I exited the freeway and found the nearest gas station. Of course the gas station didn't have potable water available so, I decided to call AIG for roadside service so that I could have them tow my car to my home. I called at 3:45 P.M and was told that they couldn't get anyone to me until 6:30 P.M. and that wouldn't be a guarantee, just an estimate. I asked them why would it take so long? I'm in a very busy area where there are many tow trucking companies within minutes of where I am. They said the only tow company in my area that they are contracted with was in Woodbridge, VA. I said, that's only minutes from where I am, why would it take them so long to get here? They said, you can call them if you like to see if they can get there any sooner.
I took their number and tried calling them but after about 50 attempts to reach them because the line was busy each time, I finally gave up. The only thing I want to say about AIG's roadside service is that it's not any kind of service. I will be changing insurance companies very soon. I won't be leaving for any other reason than for the lack of their roadside service. I will gladly return to my previous insurance company even if the rates are higher. I want everything an insurance company can offer in my contract..including service.
Tarek of Cairo OTHER (05/22/08)
Im just complaining from the rate variations which is not stable usually while i have a very big deal with AIG with approx 120 fleet. i am wondering if the mentioned guy is playing a dirty play with me . I am just need another one to deal with me instead i need honest one.
Just my company thought that i am the one who is playing the dirty play againist the company.
Ellen of Dundee NY (05/20/08)
I have had AIG insurance for a couple of years,the monthly amount never stays the same,if you can recieve a bill from them, but they can sure send a cancellation notice.I have had nothing but problems with them.
My agent called me and told me i had cancelled (which I didn't know) and had to pay 90 something dollars to be reinstated without a laspe,, being fed up with them i switched insurance companys when AIG found out they cancelled(again) my insurance, so for 6 days i went without insurance(they took my money though)from April 3rd to May 9th I paid them almost a 6 months premium and still owed more. Anyone mentions to me that they are thinking about Aig I will do everything in my power to talk them out of it.
Laspe in coverage for 9 days,pay checks went to pay them
Diana of Hawthorne CA (05/13/08)
On March 14 2008 one on their Insured opened his door as he was getting out of his car and hit the right back rear side of my car. As I approached the individual to obtain Insurance information he got back in his car and took off. I got back in my car and followed him and wrote down his license plate. Where the incident happened is where the individual works at Catering place and there is where I spoke with employees to call him to come back to take care of this matter. The following Sunday I went back to place of employment and finally obtained his insurance information.
Monday morning I called AIG and gave them a recorded accident report of the incident. I also went to their auto body repair was given an estimate and pictures were taken of the damage done to my car and faxed to AIG. The adjuster advised me as soon as they hear from their insured they will take of this matter. As of today the insured has not been cooperative and has not called to report the accident. I have been following up with the adjuster Cynthia Queseda and branch manager John Ackley and they advise me there is nothing they can do until the insured calls them as to what happened. I advised them that this person is not going to cooperate because he was very rude with me. John Ackley states that they have written letters, phone calls have been to house and as of today no response. I asked them if the insured does not call then what and his response is they need to hear from the insured.
I feel very frustrated that this matter will not be taken care and will be forgotten. Its very clear that the insured was at fault, he hit the back right rear side of my car. What happens in a situation like mine shouldnt I get paid if the insured does not make an effort to call the Insurance Co. I hope this complaint will help others in my situation. Please help and get this complaint out to the highest authority at AIG and maybe I will be heard. Thank you very much.
Damage to car $915.00
Carmen of San Bernardino CA (05/05/08)
I have been with AIG for 10 years and my policy was cancelled unbeknownst to me in 3/08. I didn't find out until the DMV advised me when I tried to register my auto. I had made my payment over the internet but they never took it out of my bank account and I hadn't noticed. I called and had to apply all over again. Now I am with Century 21rst/AIG direct and I do have a much lower rate.
I had no diverse consequences but I am just glad I did not get in an accident.
Roger of Edison NJ (03/28/08)
I have joined AIG auto insurance more than 10 years and they canceled my auto insurance without letting me know. When they sent me the letter saying they did not receive the payment, I called back to make partial payment and then later on they just cancelled my insurance without letting me know!
Arrthur of Dunedin FL (03/28/08)
The driver of a car insured by AIG missed a turn at high speed, tore up my new brick walk way and my new lawn, and did over $2100 damage. Also did $2000 damage to my car parked my driveway.
It took over a year after repeated calls by me and my insurance company for AIG to pay the claim. The woman with whom I talked initially about getting my car repaired said I would have to wait until the the incident was investigated. They never called me after that and I had to repeatedly call them until finally, after a year, they sent me a check.
Marilyn of Katy TX (03/12/08)
Just a follow-up. After contacting the Texas Department of Insurance and the Better Business Bureau with my complaint, this problem got resolved within a matter of days. It is just a shame that a person has to complain to the government agencies and consumer agencies to get results. This problem was, of course, blamed on a computer error.
Joann of Winnsboro SC (03/10/08)
They were informed to take out one payment per month from my account for my son, but instead they added someone else to the insurance and started deducting money for that person from my account without authorization from me. This has been going on since May 2006 and I just recently found out what was going on. I informed them that what they had done, but they are refusing to reimburse the money they took out without my consent. I feel like my money was fraudulently taken out and should be replaced. I tried to email them as well as call them to explain the situation and resolve the matter. If you need a copy of the email along with their reply, I will be more than happy to get that information to you.
The reason I was notified of the discrepancy was because this past month they took out a large portion at one time and as a result caused other checks that I had written to bounce. My bank is aware of the situation and is trying to work with me on paying the bank fees which have amounted to a great deal of money. This has been a stressful ordeal for me, because I trusted this company to bank draft my account for the money specified and nothing more, but they chose to go beyond my instruction and take money not meant for them. This has caused me a great deal of pain and stress and as a result my health has not been good. I have not been able to resolve this matter and I need assistance in getting them to understand what they did was wrong and that they took advantage of me and my situation.
Marilyn of Katy TX (03/06/08)
My original premium was fine, but at renewal the premium went up over $400 with no change in my situation. I canceled, but they are still sending me bills with notes threatening cancellation of my insurance (which I don't have with them anyway) and with collection. I guess they think they can bully the money out of me. I have since filed complaints with the state insurance board and with the Better Business Bureau. Beware of AIG.
Angus of Houston TX (03/02/08)
I am a recent resident of the US, 34-year-old male. I got my first auto policy from Farmers for 6 months for $680. Renewal time came, and they reduced the premium slightly due to safe driving. Then for the third six months I shopped around, hoping with at least one year driving history I could get my rate reduced further. I got AIG; the rate was $600 for 6 months. Renewal time came, and they notified my rate will increase by $400. I had no change in policy, no accident, no ticket, nothing.
So I called them to verify. It took 20 minutes on hold, and I gave up. Second time I called it took 30 min. They told me that my license is less than 3 years. Yeah, so, my license was even less than 3 years six months ago. Anyway, AIG is not a very smart company. I told them they can cancel my policy right then and there. Insurance, lawyers and medical industries in US are awful, big time.
David of Spring TX (03/02/08)
On Feb 11, 2008, I called and canceled my insurance. On Feb., 2008, AIG took $491.54 out of my account. I called and talked to Frank (a manager). He stated they noted the problem, and it would take over 14 days to get my money back.
They noted I canceled my account with them but still took money out of my bank account.
Joanne of Oceanside CA (02/27/08)
Last October, 2007 an AT&T Van hit my car which I had only bought 6 months before; the damages were quoted at $1500. A week later AT&T said that it was MY fault and that I need to pay their bill of $1200 to fix THEIR company van. I called my insurance, AIG, to report the accident; since then I STILL have not been reimbursed for the cost of the repairs for my car, 4 months later, even though I have FULL insurance! After speaking to my rep he said that they will NOT REIMBURSE ME and that AT&T will not accept responsibility for the accident either, so there is nothing they can do. Now AT&T sent me a letter saying if the bill is not paid it will go to collections, which will of course go on my credit.
Why can't AIG do their job and pay me for the damages to my car? I have had nothing but problems with this insurance company. I am switching as soon as this is over, after I take both AIG and AT&T to court. I really would like an attorney to help me get to the bottom of this. They don't care about their customers until legal action is taken against them.
I am constantly under emotional stress from this not being resolved. I pay over $120 per month for what? I paid $1466 to repair my car for which I have not been reimbursed from my insurance company.
Marco of Arleta CA (01/17/08)
My pick up was stolen in Tijuana- Mexico near to the border with San Diego county. It was a Chevy Silverado 2004. It was stolen two weeks ago. The insurance agent told me they only have coverage in the USA. I never received from my agent-broker the policy which said under which cases the insurance is valid or not. And until now I do not have any policy copy in my hands even when I tried to ask for it from the insurance company, which by the way is AIG. I called later as a new client asking for a quotation and the person who attended me and gave me a quotation said it covers 100 miles inside mexico country
I have an economical problem because I am still financing my vehicle and I am still debt $8,000.00 to Wachovia and also I am with out my car which is part of my working and living need.
Wendy of Bergen NY (01/09/08)
I Moved in July and forgot to notify AIG of my change of address until a bill was forworded to me which reminded me to call and update them of the change. I only moved 29 miles away from my previous address but they informed me that they fee structure is based on zip code as well as other things. They told me my policy would increase affective that day. The total increase was $408/year. That is a 40% increase. I informed them that I would be calling around for quotes.
I contacted Progressive, who was very helpfull. They could give me the same coverage for a little less than I was originally paying. They looked up the 2 zip codes and said according to their records it should have only increased by $1.00. I contacted AIG when I got another bill from them for $34.00 to see what the charge was for. This was after my policy ran out and I called to cancel my policy. They informed me that had I not called to candel my policy they would still bill me another month past when my policy was up and I had to send them a copy of my new insurance card. AIG told me the $34.00 charge was for the differnece from the increase from when I notified them of the change of address (October 16, 2007 - November 16, 2007). Then they tried to get me to tell them when I actually moved so they could charge me MORE!
Maribel of Lancaster CA (01/02/08)
My 2005 Yukon was stolen on November 14, 2007. As soon as I was notified by my husband about the incident I called AIG right away to report the theft. After several days I wanted to know what the status on my vehicle was; they just told me that there was nothing they can do until the vehicle was recovered. If my vehicle was not found within 30 days they would make all the arrangements necessary to pay off my loan. My truck was recovered on the 29th day. AIG gave me the estimate for $2500 minus $1000 deductible, and sent me a check for $1500 without my consent. My husband took it to 2 body shops, and the estimates that were given to him are $7500. AIG wants me to repair my vehicle myself with only $1500, which is impossible.
The culprits stole my 3rd row seat, damaged the steering wheel, made several dents and scratches, broke side panels in interior, took my tires and several other things--also damages the left door lock. AIG told me to take care of a rental car myself, and they would reimburse me; but the rental car was $1400 for 30 days, and AIG wants to reimburse me $450 only. It's very unfair that I still have to stay stuck paying. I just want to file a complaint against them because I do not want this crooked insurance company to do this to more people.
Louis of Henderson NV (12/26/07)
AIG auto insurance went up $200 a year on me even when I have a good driving record. They say it's because of other drivers in Las Vegas. This sounds like Red Lining to me. Also AIG charged me (3) extra times more for my home insurance. some one needs to look into this company.
Having received a bill for $1755 more form AIG, also having to pay more on my auto insurance. I am retired.
Noel of Decatur AL (12/21/07)
We owned a nice 1993 Taurus LX station wagon, had leather, PW, PDlocks, automatic lights, and all the bells and whistles that Ford put on it. I had also just bought a set of Michelin tires for the car. The car had 103,500 miles on it and ran and looked great. It had previously been wrecked (branded title) when it had 17000 miles on it, but was repaired and was in fine shape all around.
My wife was in the WalMart parking lot in November 2007 and was backed into by an AIG client. The accident cracked the front bumper, put a large ding in the hood and cracked the right headlight assembly. As a result AIG refused to repair our car and instead totaled the car and is going to give us $1370 for the car. This was a perfectly good running automobile that had no serious problems. It was serviced at the local Ford dealer always. Legal thievery is what this is.
We are now without our car and will have to replace it at much higher cost than $1370.
Michael of Co Springs CO (12/18/07)
In November of 2007, we cancelled the insurance policy and switched to a new company due to major savings. Now after cancelling, they have sent me a bill for the month after we cancelled. Now I cannot get a hold of anybody to talk to. They will not return my calls or respond to me.
Hector of Panama City FL (12/11/07)
I have had this company since about 1997. I have not had any traffic tickets or accident claims since the 80's. My ex-wife and I were traveling back from San Antonio, Texas in my step sons car, after seeing him graduate from Air Force basic training. It was my turn to drive and I was driving south on I-45 in Houston, Texas. There was a multiple car accident there. Vehicles were swerving through the lanes avoiding debris and I was stuck in the middle and got rear ended by someone. After pulling over and making sure everyone was alright, I called AIG and explained what had just took place. I made sure I was still covered and called the police.
After making it home to Florida I contacted AIG to file a claim. AIG took my information and asked for some other information which I did not have or could get at the time, because my step son was on the road headed for his training base. A couple of days later I was able to fax the information. Since then I have called and called AIG to see if they have received my fax or needed more information. I keep leaving messages and have actually talked to other people in their office, but all she could say was that I needed to talk to my Claims Representative, which of course is unavailable, as well has her supervisor. I did receive a letter from them stating that questions still exist as to the applicability of coverage. Its been almost one month now and I have yet to know if they are going to pay for the repair.
Paul of Tucson AZ (11/27/07)
I had a policy with AIG for several years with full coverage on two cars. When I first signed up for full coverage, AIG included full glass coverage as part of comprehensive. When one of my cars became too old to have full coverage, I changed the policy to keep only liability on one of the cars and left full coverage on another, then changed the policy to have only liability on all cars. One of the reasons, beside cars getting old, is the premium kept going up, even though I did not have any accidents or tickets and my credit history is excellent. In October I traded older car for a brand new car. I called AIG and asked for full coverage on the new car exactly as I had before. When rep. asked me about new car usage, I told him that I drive it to work 750 miles a week. I received the policy and checked the price and it was as they quoted. What was missing is full glass coverage; I discovered it only when making a claim to replace the windshield.
This crooked company quietly excluded glass coverage from the policy. I called AIG and complained and another rep. told me that I had to tell specifically that I want glass coverage, otherwise they will not provide it (even with full coverage). I asked her to send me the rules stating that I have to tell them about glass coverage. She answered, that she does not have time to argue with me all day about it. I had to pay $500.00 for windshield replacement. Now, I canceled my policy with AIG and signed up with another company and got full coverage, including glass automatically. I hope I will not have problems getting my refund from AIG like other customers.
Mark of Hahira GA (10/02/07)
I was in a car vs. semi accident in March 2006. This Casaulty Claims Adjuster has lost paperwork, claimed to have not received medical reports and drug his feet on everything. After everything was said and done he made an offer of $1,000.00. My physical therapy is almost $4,000.00, not to mention the surgery that may be required. I believe everything this guy does as a representative of AIG is in bad faith, including pushing me to litigate to get even my basic medical needs covered.
Robin of Des Moines IA (06/04/07)
I did a quote online. The price was actually pretty decent...about $150 less every six months, versus my other insurance company. Plus, the benefits were nicer.
I decided to call and add AIG. Upon telling them I had a speeding ticket in Nov '02, that bumped the price up. The man then asks about an accident in 2002 and 2006. I tell him the first one was due to tire tread falling off a truck I was driving behind and hitting my windshield. The second accident was due to a young lady pulling out in front of my son. According to AIG, it doesn't matter. An accident is an accident, therefore those accidents were to be counted against me. According to the man, it's Iowa's Law. I told him my current insurance company knew about the accidents and never raised my rates. The ending result, due to my 2002 ticket, 2002 and 2006 accidents was a difference of $500 more every six months. I told them I wasn't interested and hung up.
Michael of Columbus IN (04/04/07)
I got a quote for AIG insurance about 4 months ago online. The rate seemed really good, so I signed up and paid for the full 6 months. A few weeks later I got the policy in the mail and a bill for about $200.00. I called and complained because I paid in full. They told me it was misquoted and that the on-line quote is an estimate, not an actual quote. I told them to cancel and they said I had to provide proof of coverage with another policy before they would cancel.
I switched back to my old insurance company and faxed them the policy and told them to cancel. I called to confirm and they told me they will be sending me a refund, but that they will have to adjust and pro rate the policy based on the 5 days and they will bill me for it.
Months go by and I in January get a letter from a collection agency telling me I owe AIG $500.00. Then I get another letter from the agency saying I am now in active collections. I dispute the debt, ask for an explanation as to what I owe for, and provide my policy with Geico and so fourth again. I have to pay $502 for 5 days of auto insurance when I was quoted $502 for 6 months.
Sheryl of Marseilles, IL (06/24/06)
Called AIG to get auto coverage for my daughter that is with me every other weekend. After they told me how much it would cost I told them that I better wait since $1200 was quite a bit of money and she only needed coverage until she got her car, that her dad will be insuring. Big mistake.
They now tell me that since I disclosed the info to them that I have an underage driver in my household, I can't just say I don't want the coverage. I have to pay on this till she is 18 years of age AND at that time have to provide declaration page with ins. in her own name.
What have I done! I only wanted temporary car insurance so she could go to work tonight as I have to work too. I told them to just take her off and they said they can't since it's been disclosed. I can't imagine that I do not have the option to cancel my daughter off of my policy once she has her own car with proof of other insurance?
Bo of Davis CA (05/29/06)
2 months ago, I got a quote from AIG, which was $158 for 6 months. So I switched my auto insurance from 21st Century to AIG. Last week AIG informed me to pay $291, since according to their new policy, my premium has increaseed to $449. I called the customer service, they said they gave me a wrong quote by mistake at first, and now they can do nothing but correct it. Honestly, I think it's a cheat. Since I've left 21st Century for 2 months, I have to apply for it as a new customer, and I can't get the premium as low as before.
Cory of Rock Springs WY (04/01/06)
I contacted AIG about insurance for my car, I filled out an online request for a quote, the initial quote I got back was $108 a month based on the info I gave them online, then I ad to contact broker for AIG to finalise the quote and get it started. I informed her that I was in an accident that I was cited for a year previous to now, she had told me that the accident did in fact show up on the report she got back, and she proceeded to finalize the quote based on the final information from me and the reports, the monthly payments went up to $134, which was fine, because I knew it was cause of the accident.
Well after a couple of weeks of searching for cheaper insurance I chose to go with AIG based on the $134 a month premium, but when I went to start the policy, the quote they had on file for me went up to $199/month, I wondered what was going on, they searched through customer service records about my quote and could find absolutely no reason for the rates to go up, but they could do nothing about it, so it was still cheaper then my previous policy, so I went and spoke with a supervisor to get the policy started after being told there was nothing she could do to change the rates now.
So we went ahead and started the policy, got a binder from her explaining the coverage and the rates and monthly payments. Well then today, I got the final billing sheet in the mail outlining the new changes that the supervisor and I discussed, and now this billing sheet says that my monthly payments are $286, so now my payments have more then doubled from my original quote of $134 a month.
Margie of Kent, WA (03/21/06)
I got a new car and my agent found me a new insurance carrier. My agent had me sign all the paperwork at the end of August to cancel AIG and took care of letting them know about the switch.
Since then AIG has turned me over to collections!
My agent and I have repeatedly talked to AIG and I have a letter from them stating that I don't owe anything. The collection company keeps telling me that AIG can electronically take care of removing this from collections. I call them eveyday but it is still in collections.
Steve of Glendale AZ (01/21/06)
My Ford F-250, for which I had FULL coverage (500 deductible) with AIG, was stolen in the early evening of Oct. 13, 2005. I reported the theft as soon as I got a ride home that same evening. I was told to arrange for a rental car myself and that I could have AIG direct billed. I was forced to pay myself and get reimbursed later. The paperwork for reporting the claim took several business days to arrive and was incomplete. My adjuster was changed in the period between the first paperwork arriving and the other forms that I had to call to request.
I filled out all the paperwork, TO THE LETTER, including hunting up a receipt for the camper shell, pictures of the truck with the shell (luckily I had a couple!), transfer of title to AIG, etc., etc. By the time I got the proper paperwork and PROMPTLY turned it all in, 16 days had passed since the theft! The day AFTER I mailed in the paperwork, my vehicle was found. I had already signed the vehicle over to AIG, but their many delays resulted in them not having processed the paperwork before the vehicle was recovered, in sad shape, big surprise.
I called AIG again and arranged to have the damage inspected and they did so and okayed the shop I was to take it to for repair. Now 24 days had passed since the theft. The policy states a 30-day rental time limit, but I was never informed that I was running out of time. The MAJOR repairs would clear take WEEKS to be completed. The did - to the tune of 6 weeks (excessive), but AIG would have nothing to do with the repair shop. I had to do all the legwork and calling on my own. I was to be "reimbursed".
This is a fabulous strategy for AIG - they take no risk. Only their customers suffer if repairs take "too long". Upon completion, the repairs were about 150 dollars (AIG approved, according to the paperwork from the body shop) more than the original estimate (a pittance, compared with the approx. 6700 total). AIG refused to pay this difference, nor would they pay for the tow and vehicle storage for the 2 days between police recovery and my being able to recover it (recovery reported to me late on a Sat. evening), nor the relicensing/retitling/reregistration of the truck required for me to legally drive it to be examined by AIG and then repaired.
The adjuster was clearly very inexperienced and did not return my calls regularly, inform me (until I submitted my claim for reimbursement, that is) that I needed to go without a car for a month to avoid paying over a thousand to the rental car company, or respond in any way to the mountain of genuine documentation in the form of receipts that I submitted. He merely sent out the minimum check (30-day rental reimbursement) and a check for the original estimate (minus my deductible, of course) made out to the Bank with which I have my auto loan and to me.
Odd, because that only applies if it's a total loss and we're paying off the loan. I had to wait 2 hours in the bank office to have them figure out how to sign the 2-party check over to me and then over again to the repair shop. Had AIG made the check out properly to the repair shop (or heaven-forbid, deal with them DIRECTLY), none of this nonsense would have occurred.
Deborah of Elberta AL (12/14/05)
For some reason, that can not be explained by this company, I have not recieved any correspondence, no bills and/or updated ID cards, since August 2005. The company states that according to their system they are mailing everything out and once it leaves their facility they have no control over it and told me that it was usps problem not theirs, but i have not changed my address and have been recieving all other correspondence from other companies i have an account with.
I had to have my updated ID cards faxed to me! I have been a customer of this company for almost 10 yrs now. I don't know what to do. I have spoken with several,several reps. including a couple of supervisers. I need to recieve something from this company, preferably my bill, so it can be paid with a check before the due date and/or so I don't have to pay-by-phone, or all the other stuff offered by this company who can not get my bills to me via usps, but can get everything I send them. For the last 5 1/2 yrs I have received with no problems all my mail from this company, but for some unknown reason now I am not!
Christineof Memphis TN (12/11/05)
My policy had ended on 27th of November, and I had not received a renewal notice nor had I been called. So I called my agent to get a new policy set and ended up with a new company because it was cheaper. Need I remind you that both I and the agent had been given the response that the poicly had expired. Well a week later I get new insurance cards and paper work in the mail stating that they took it upon themselves to renew my policy, along with taking out the money from my checking account ($244.00), so in retun for what they took out everything bounced in my account. and I now have $256.00 worth of overdraft charges.
They tell me that it will take 7 business days to put the 244.00 back in my account, and then another 10 business days to take care of the rest of the negative balance. I yet have been able to speak with a human that works at AIG. They have totally screwed my christmas and just having money to buy gas and pay bills. This company lacks greatly in customer service,and I am very dissatisfied.
Frank of Upper Sandusky OH (10/17/05)
I had changed my insurance from ohio mutual to an AIG ins. then set it up for auto deduct from my checking I paid for the first part of it then waited for them to start taking it out of my account. I even called to make sure it was going to be taken out. then I get a check in the mail on the 17th of october saying my insurance has been canceled well guess who has been driving around with no insurance....ME.
When I call them back they say it was never set up for automatic withdrawl the last two people I spoke with said it was...this company sucks now I have to send them a fax saying I have not been in an accident or had a moving violation since october 4th. Now I have to get in my car and find a fax machine.
Deborah of Bena MN (08/03/05)
My husband was traveling to the Federal Dam Cementary to mow the grass. My husband has been a contractor for lawn care services for the past 3 years. We have been loyal AIG customers for the last 7 years. Now, AIG and its representatives will not return our calls or notify us about are insurance claim. I believe it was on June 16, 2005 when our vehicle started on fire. The 1991 Ford Explorer ignited into flames without any warning.
It appeared that the fire started around the dash of the vehicle. We had full coverage on this vehicle. AIG Insurance Representative Ben Lais or Steve the supervisor will not provide us any explanations or return phone calls about our claim. AIG and its representatives have requested numerous documents about the history of this vehicle. AIG requested any invoices on car repairs that did include a fuel pump exchange from a local garage. AIG also requested a copy of the fire department report, and police report.
As loyal customers, we provided the necessary documentation that AIG and its representatives requested. Currently, I have obtained legal counsel on this matter. We have waited over forty days for a response from AIG or its representatives. We have not heard anything from AIG or any written response from AIG. We are completely in the dark about our claim. At this point, I am considering whether or not we will cancel our AIG insurance. I never thought they would treat a loyal customer with this type of behavior. I am totally discussed with customer service and not having a vehicle.
This whole situation has given me headache as well as many sleepless nights. My husband has been very upset over the whole ordeal. I can really feel his frustration because he depended on vehicle for work and contracting.
Michelle of Gainesville FL (04/26/05)
Renewed policy without authorization to do so.Company mailed out a renewal package, I never responded, went elsewhere for insurance. AIG renews the policy without my authorization to do so.
Bonnie of Lafayette CO (04/26/05)
I took out an auto insurance policy on 2/23/05. I paid the policy off on 3/24/05. I then received 3 cancellation notices in one day saying that I my policy was cancelled due to "Failure to provide driver exclusion". My broker Jon F from Aspen Insurance did the paperwork and had confirmation that the document for driver exclusion was sent to AIG. I have paid $239 as of 3/24/05 and do not owe any more on this policy which expires 8/23/05. My refund is only $90 which I feel they are cheating me.
Lena of Freehold NJ (11/17/04)
I have a policy with AIG for a Nissan. However I've been paying for a "Maxima" but I have an "Altima". A "Maxima" is a more expensive car to insure. AIG will not credit me for the money that I've paid them since 1998. I was looking at the policy and noticed the word "Maxima".
I've been paying for insurance on a more expensive car than the car I have.
Amber of Tacoma WA (04/07/04)
In December my car was stolen in the middle of the night. When if was found about seven days later, AIG gave me the run around. First I was told that my car was not driveable by Mr. Paul S (estimator). When my husband and i drove 50 miles out to meet and pay the tow truck guy (because AIG does not do any direct payments or billing) the car was drivable. Yes it was dirty but driveable.
A few days later, before I had even taken the car to the shop for repair or even paid my deductable i recieved a letter stating that my premium would go up another 55 dollars for reporting a loss. How can I get an increase before there wasnt any payout what so ever. They had yet to reimburse me for the tow or the impound. Later I called to asked if i could change my due day on the policy by two days because i got a new job with different pay das. Guess what the answer was, no. If i wanted to really bad i could start a new policy and pay new start up fee. How stupid. Then i had a small banking problem a few months later. My payment was sent back.
So the next day i went to the bank and solved the problem. I was adivised that AIG would re debit my account anyways. So then a couple of weeks later i checked the account and the money was still there. so i called AIG to be told that my policy was canceled for non payment. The lady admitted that usually they send letters and a bill in the mail but they had not done so. And they had not called either. What they hey. This is the same company who advertised good rates on tv. The same company who doesnt even give discounts when you renew your policy with them every six months. I should have left a long time ago.
Cameron of Hartsville S.C. (10/03/03)
It all started when my car got broken into two and half Months ago.I spoke with my insurance company and explain to them what had happen. They treated me as if I was telling them a lie so I could get some money out of them, But that wasn`t the case I just wanted my car fixed.Anyway they just fixed the glass in my car and did not fix the inside of my car. Now I`ve got to ride around with inside of my car damaged. Oh, I`m nol onger with this company.
Avery of Foster City CA (09/07/03)
I had a car accident on 02/09/03. My doctor placed me on disability due to torn ligaments in my neck, reacurrung migraines, and back pain. Its now 7 months later, i have yet to receive a disability payment from this company. My phone calls and letters go unreturned. Since i'm self employed, this companied requested tax returns, bank statements, that i have faxed and mailed. Still no payments. My doctors havent been paid either. I'm facing eviction from my apartment now. My bills are going unpaid as well. My credit is getting ruined as well.
Thanos of Bethesda MD (09/21/02)
On July 25, 2002 I obtained a new auto policy from AIG over the Internet for a six-month premium of $518. Two weeks later, the company sought an increase in the premium by 97 percent (!), without any change in the material facts/information I had already provided.
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