AIG Auto Insurance Reviews
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About AIG Auto Insurance
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AIG offers high-end auto insurance policies that cover luxury vehicles and/or several vehicles at once. The company specializes in serving individuals with a high net worth, including about half of the Fortune 400 list. It’s a large company with many assets and resources, but its policies are fairly expensive for the average driver.
Visit www.aig.com/home/risk-solutions/individual- Covers multiple vehicles
- For luxury cars and other auto types
- Comprehensive website
- Rates are higher than average
- Primarily for high-end cars
AIG Auto Insurance Reviews
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Reviewed Jan. 20, 2009
Reviewed Jan. 13, 2009
Reviewed Nov. 17, 2008
Reviewed Nov. 16, 2008
Reviewed Nov. 10, 2008
Reviewed Nov. 3, 2008
Reviewed Oct. 29, 2008
Reviewed Oct. 6, 2008
I had an auto policy with AIG, which acquired Colonial Penn (a PREFERRED RISK insurance company that only insured drivers over 45 who had no accidents or tickets for 5 years). My policy with AIG carried a very high premium ($1,250 for 6 months) because I added my daughter, who was under 25 at the time. In August 2008 she turned 25, which was prior to the renewal date - September 2, 2008. AIG had this information. Nonetheless, AIG sent a renewal notice with the same premium. When I called to inquire as to why the premium had not been reduced I was told that there was a youthful driver in the household. I advised the agent that this was no longer the case, and, as such, I was entitled to a lower premium. The agent, who refused to address the point, responded that the only way to lower the premium was to reduce coverage and take a defensive driver course. I asked to speak to a supervisor, and after getting the same response, I told her that I was cancelling the policy effective immediately. The supervisor responded, YOUR COVERAGE IS CANCELLED. (I didn't tell them that I had already switched coverage to State Farm at a much lower rate).
Afterwards, I received a payment reminder. I wrote POLICY CANCELLED AND MAILED IT BACK. A few weeks later, I received a bill from AIG for coverage between the renewal date and the date of receipt of my letter. In response, I sent a letter reiterating that I had cancelled the policy prior to the renewal date.
My next step is a formal complaint to the Florida Insurance Commissioner. This is an outrage.
Reviewed Oct. 3, 2008
I received a notice saying that AIG was no longer going to cover single vehicle policy holders. When I called other companies for quotes, they had never heard of this. I tried to contact AIG directly and asked about this. I was told they do cover single vehicles but Kentucky policy holders must apply for a quote online. Seems unfair in both aspects.
Reviewed Oct. 1, 2008
A.I.G. direct said they will not pay the money for the damage an Allied Waste employee did because Allied Waste is not accepting responsibility for what they have done to my car. I have given A.I.G. pictures at the scene, and four witnesses but it still wasn't good enough. A.I.G. did not want to help us from the beginning and they have been twisting the story and saying two different things to my husband and I. I had so much good proof that Allied Waste did this certain damage to my car and A.I.G. only says they will replace the windshield, which isn't even half of the damage. They have lied to us on several occasions and even made us go to other body shops for different estimates because they didn't believe the first.
This incident happened a month ago and A.I.G. kept wanted us to do this and do that. We have done everything they asked just for them to tell us we're lying. I have filed a complaint with the Texas Department of Insurance, and will continue to do whatever it takes for A.I.G. and Allied waste to take responsibility. My biggest regret was not filing a complaint with the police with a hit and run since Allied Waste left the scene without even saying anything. I trusted their supervisor, Paula, who said the damage would be taken care of. BIG MISTAKE.
Reviewed Aug. 20, 2008
I got insurance from Insure One with AIG Insurance. I got in a car accident where a vehicle hit my car when I was passing the alley. The accident happened on June 2. 2008. It is already Aug 20, 2008 and my insurance has not yet payed to get my car fixed which is something they said they would do. The Insurance had to investigate on the other party that hit my car because he had no insurance and a suspended license. My insurance keeps making excuses as to why they haven't fixed my car yet. I can't go with my car damaged any longer.
There is no reason for them to take this long it is something that could have been done long ago. Also they don't seem to care that they are wasting my valuable time to nonsense such as this one. When I first called so speak to Mike he would never answer the phone and I would always be put on his voicemail. Since then, I haven't spoken to him once after. If it wasn't for the nice lady at Insure One calling me and letting me know what is going on with the claim I would never know.
The Insurance had notified the lady that by August 20th of 2008 they should have more info on when they are going to fix my car. Today the lady called me telling my mother that Mike said that they will not be fixing the car yet and that he has send a letter to the Secretary of State which is something he said he has done long ago.
The part that is hit is the front bumper. The front bumper is worse that it was before because it is breaking more and more everytime it is left with getting fixed. It has been touching the tire which is causing the tire to scratch against it messing up my tires. It is also a hazard because the part can fall at any moment causing another accident. A piece that has also fallen is the piece that keeps rain from going inside the engine so a big storm can mess up my car at any time. Also I can get a ticket for having my car the way that it is. Winter is also coming and I have to have my car in good condition for the bad weather.
Reviewed Aug. 1, 2008
Fortunately, for me, nothing happened thanks to my father, who raised the red alert flag when he heard about my AIG 6-month quote of $383, with the 'catch' being that the first two months payment must be paid by debit or credit card over the phone. When I told them I didn't have plastic and wanted to mail in my payment they said that option is not available. I called twice, the details above was the second call. On the first call I was told that to get the low rates, I was would have to pay by credit.
When I called back (me simple mind) I asked them what the difference was between the 'discounted,' credit-only rates and the usual rates (assuming they had a mail in option with a different or higher
rate). I was told by the second rep that there was no difference in the rates so their reason for credit card only payments is a mystery to me.
The quote was for $383 for six months, or $63.86 per month. The first two months equals $127.60 although I was told $132 payment would be the amount needed to start the insurance and get a policy mailed to me. It appears that a service charge is being added to bring the $127.70 up to $132 quoted charges, in order to start the policy.
Yesterday, when I asked about reasons for a credit only payment policy, I was told that I would have to speak to the rep's manager. I was transferred to the manager's voice mail who has not contacted me since. I can only surmise that AIG might be a start up company that uses only credit cards to finance their business? In any case, I don't give out social security or credit card numbers over the phone, so that raised a tiny suspicion that this might be a scam, when I first talked with them.
Another mystery is why their email states they are still 21st Century Insurance when AIG bought them out and is a separate company. Is this misleading information or simply not enough information? My father was a customer of 21st Century Insurance for 30 years, so thought something might be not quite up to snuff when I told him I couldn't mail a check to the Woodland Hills address (21st Century's old address). Also, he told me that insurance companies are under special laws which are overseen by the California Insurance Commissioner's office. He said it is possibly a discrimination practice if an insurance company does not allow some individuals access to auto insurance based on how a payment is made.
When I called back to ask the reasons why the payment method is limited to over the phone credit charges, I mentioned that the California Insurance Commissioner might see this as a discriminatory practice. This is probably the reason why I did not get a call back! If they keep up their practices, the Internet will let everyone know 'Caveat Emptor' rules buying insurance policies,including AIG. I am calling the California Insurance Commissioner today. If you are in California, you can call the Consumer Services Divison of the California Dept. of Insurance (the investigative branch of the CA Insurance Commissioner's office). The prompts will ask you to press a number for coverage or cancellation calls and another for insurance company/agent questions or suspected fraud calls.
ADDENDUM. I called the number above and found out that to date there are no special rules about how insurance payments are made or collected. AIG is the owner of 21st Century (still named as 21st Century, officially) and they own a number of insurance companies. They
are setting themselves up as a hub of insurance companies at the Woodlawn Hills address. He said they are not breaking any rules or discriminating because there are no laws about how payments are collected. Also I was told one woman who called for help told the DMV she had AIG and the DMV couldn't match her claim with AIG as the named insurance company until the commmissioner's office was called. They suspended her license in the mean time while the real name of her insurance handler was located.
Be warned that under AIG there are different companies handling different types of insurance but AIG is probably not the official name of the company handling your insurance. They do handle some claims directly but you'll have to ask them directly what company is handling the policy. Also, these companies operate on a per unit basis, e.g., you buy insurance for a 6 month period and the payment is due before you get the policy. This means that the company takes out a loan with the promise that you'll make monthly payments.
If they are going by credit card payments only, then they have their hands directly on your account and are taking less risk that you will pay/not pay back the entire policy amount. I was told that some companies add on a service charge for each payment, usually $4 dollars but it can go up to $12 dollars per monthly charge so there is a hidden fee you won't hear on the initial policy quote. Result: I have to find another auto insurance company. The insurance commissioner's web site has an insurance comparison link under 'consumers' link.
Reviewed July 29, 2008
I have been with AIG Auto Insurance for 1 year. I was to renew my policy on 9/30/08 and received a non renewal notice in the mail today stating the REASON FOR NON-RENEWAL---NON-RENEWING ALL SINGLE CAR POLICIES. I am 63yrs. old and have been driving since I was 16 and have had only 2 tickets in my entire lifetime. I cannot believe that an insurance company has the right not to renew your policy because you only have one car. I have never heard of such a thing before. To me that is discrimination. What do I have to do get another car to keep my insurance?
I have to call around and try to get a new insurance policy and when I tell the new insurance companies that I am not being renewed because of only having a single car, I am told they have never heard of such a thing either. What an embarassment.
Reviewed July 18, 2008
After being a loyal customer of 21st Century Insurance 14 years, the company was bought out by AIG. Immediately AIG began to change the terms and conditions of the policy. Most noticeably, they got rid of the 30 day grace period. I suspect this is in an effort for them to cancel as many 21st century customers who are paying low payments. In my case, a payment that was mailed on July 1 was not processed by AIG until July 9th The check was mailed from literally 2 miles down the road and it took them 8 days to receive it? Coincidently, my policy expired on the 8th, ONE DAY before my check was posted by AIG.
Sure enough they canceled my policy and charged me $50 cancellation feel. The next day I received an email from them encouraging me to apply for a new policy. I requested a web quote and the rate was 33% higher than my previous rate. After reading all complaints here, my experience is a blessing in disguise. I am glad I did not have to file a claim through AIG and deal with a nightmare. All 21st Century customer beware of AIG's modus operandi. If you want the low rates, ensure that you make your premium payments way ahead of time. However, you may be better off changing carriers and paying a few dollars more.
Reviewed July 7, 2008
AIG obtained my credit card number from US Bank, and offered me accident insurance over the phone. I told them I was not interested. Two months later, I received info by mail, and noticed that they had begun to make monthly charges to my credit card. I called US Bank (circa June 3rd) and told them this was an unauthorized charge. US Bank took no action, but claimed that I had to work this out with AIG. When I contacted AIG, and informed them that this was an unauthorized charge, they first claimed that it was my responsibility to respond within 60 days of their solicitation to cancel the proposed policy.
I informed them that (1) I never provided them with my credit card number, (2) never gave them either written or verbal approval to charge my account, and (3) considered AIG's action to be credit card theft. Although AIG claimed at that time to have removed charges from my account, I have seen no credit to my account.
I will now send a WRITTEN demand to BOTH AIG and US Bank to cease and desist, but I feel that even if they refund the charges to my account, they have nevertheless engaged in a conspiracy to defraud US Bank credit card customers, and will continue with this practice until legal action is taken. I will take my own action. If you have other complaints you may want to add my name to a class action suit.
To date AIG has made two (2) charges to my account in the amounts of $ 24.90 If this were to continue it would amount to almost $ 300 /year.
Reviewed June 26, 2008
I own a Chevrolet Cavalier, was hit by [person] insured by AIG National Insurance Company, Inc.. The adjuster wrote an estimate for $1462.22 and my estimates received for repair of this vehicle are $2322.05. AIG is refusing to readjust and remit another check to take care of the damages caused by their insured.
Physical Damage: Trunk and rear portion of vehicle
Reviewed June 17, 2008
After being insured with AIG for 7 years (3 drivers, 4 vehicles) and having no accidents or citations, I had the misfortune of sliding into a vehicle on icy roads. Our bumpers hit and there appeared to be no damage, however we did exchange information. A month later a got a call from an AIG claims agent stating that the driver had fild a claim and was asking for 1500.00 dollars in repair costs. I explained what happened and that at the time there appeared to no damage to either vehicle.
Three months later I recieved a letter from AIG informing me that I was being cancelled at the end of my policy due to this one accident. I called AIG and their customer representitive said I'm sorry. That is up to our underwriter. I asked to speak to a superviser who said the same thing. Have you ever heard of an insurance company dropping a driver for one accident in 7 years and no other issues? I think this company needs to investigated. Isn't there some watch dog organization that monitors this type of business?
Reviewed June 12, 2008
I was a away on visiting my family and was pulled over at check point at which time I was asked for my license, insurance, and registration. I realized that I did not have my card in the vehicle. I called AIG and asked to have it faxed to my in laws house where we staying and where we stay on 3 weekends a month. After 2 years AIG underwriters want proof of where I live asking for bills, pay stubs, and tax returns.
I provided with a water bill and my tax returns. With no response I get a letter in the mail that my premium has gone up and is due by this date or I am canceled. I received the letter the day after the payment was due which was 2 weeks. After 4 years of insurance with AIG NOT ONE MISSED PAYMENT, THEY CANCELED ME AND WOULD NOT RENEW MY POLICY.
I am now paying much more for insurance which in this day and age every cent counts. I was told from AIG that I will never be allowed coverage from them again. I was driving for a day without any insurance thank GOD nothing happened.
Reviewed June 7, 2008
My car was hit on the rear. I behaved like a good customer by informing AIG about accident & specifically said I don't want to open any claim with AIG as other party took responsibility of the accident. AIG's appraiser Don Hoots also agreed. But they still filed the claim, & put me into high risk category & increased premium by amount more than actual cost of repairs, which was actually paid by the 3rd party.
Economic damage is close to 1.5 times the actual cost of repairs.
Reviewed June 5, 2008
My car got totaled by two trucks rear ending me. I am self employed,they are trying to settle before it has been established which driver was a fault. I wasn't. They are trying to deny me a rental car for the amount I am entitled to which is $900 @$30 a day which is 30 days not 24. I am self employed I need a vehicle. I don't have one right now except rental and they want to reimburse me after i've payed for it,
I have lost work because I'm the one who's had to make all the phone calls and i'm stressed out how i'm going to save my business I am a low income single mom just trying to make it. Lost work, lost clients, lost livelyhood strss factor
Reviewed May 28, 2008
I have had auto insurance with AIG throught an agency for over two years. I recently added my daughter to my policy and my insurance preimimum became outrageous. Therefore, I shopped around for a different company.
I called the agency that carried my insurance through AIG to cacel my policy. I canceled with the correct time period alotted for AIG to stop drafting paymaents from my checking account. AIG countinously drafted out of my account without authorization. This has yet to be resolved by AIG.
Reviewed May 24, 2008
I have had the unfortunate experience of having to call AIG's Roadside (I hate to use the word service) Service it's more like the lack of service, two times. The first time I called for roadside service, I was driving on a rather hot day headed for National Airport to park my car and in the process of trying to find a place to park, I had a flat tire. I was on a very busy road with no place to pull off and get out of traffic so, I thought it would be best to call for service. I waited in the hot sun for about an hour and a half. AIG kept calling me on my cell to see if the service had arrived. I kept telling them the same thing, No, they have not arrived, and why is it taking so long? They asked if I'd seen anyone drive by looking for a broken down vehicle. I told them that I had not and then asked them, what was the name on the side of the truck? They said, he's not driving a truck, he's driving a car. Hmmm, I asked them why they didn't tell me that in the first place? I would have noticed a car! Anyway, he finally located me and opened the trunk of his car and pulled out a jack and replaced my flat tire with my spare....I missed my flight.
The last experience I had was yesterday. I was on the freeway and noticed my car was running hot. Not wanting to drive any further, I exited the freeway and found the nearest gas station. Of course the gas station didn't have potable water available so, I decided to call AIG for roadside service so that I could have them tow my car to my home. I called at 3:45 P.M and was told that they couldn't get anyone to me until 6:30 P.M. and that wouldn't be a guarantee, just an estimate. I asked them why would it take so long? I'm in a very busy area where there are many tow trucking companies within minutes of where I am. They said the only tow company in my area that they are contracted with was in Woodbridge, VA. I said, that's only minutes from where I am, why would it take them so long to get here? They said, you can call them if you like to see if they can get there any sooner.
I took their number and tried calling them but after about 50 attempts to reach them because the line was busy each time, I finally gave up. The only thing I want to say about AIG's roadside service is that it's not any kind of service. I will be changing insurance companies very soon. I won't be leaving for any other reason than for the lack of their roadside service. I will gladly return to my previous insurance company even if the rates are higher. I want everything an insurance company can offer in my contract..including service.
Reviewed May 22, 2008
Im just complaining from the rate variations which is not stable usually while i have a very big deal with AIG with approx 120 fleet. i am wondering if the mentioned guy is playing a dirty play with me . I am just need another one to deal with me instead i need honest one.
Just my company thought that i am the one who is playing the dirty play againist the company.
Reviewed May 20, 2008
I have had AIG insurance for a couple of years,the monthly amount never stays the same,if you can recieve a bill from them, but they can sure send a cancellation notice.I have had nothing but problems with them.
My agent called me and told me i had cancelled (which I didn't know) and had to pay 90 something dollars to be reinstated without a laspe,, being fed up with them i switched insurance companys when AIG found out they cancelled(again) my insurance, so for 6 days i went without insurance(they took my money though)from April 3rd to May 9th I paid them almost a 6 months premium and still owed more. Anyone mentions to me that they are thinking about Aig I will do everything in my power to talk them out of it.
Laspe in coverage for 9 days,pay checks went to pay them
Reviewed May 13, 2008
On March 14 2008 one on their Insured opened his door as he was getting out of his car and hit the right back rear side of my car. As I approached the individual to obtain Insurance information he got back in his car and took off. I got back in my car and followed him and wrote down his license plate. Where the incident happened is where the individual works at Catering place and there is where I spoke with employees to call him to come back to take care of this matter. The following Sunday I went back to place of employment and finally obtained his insurance information.
Monday morning I called AIG and gave them a recorded accident report of the incident. I also went to their auto body repair was given an estimate and pictures were taken of the damage done to my car and faxed to AIG. The adjuster advised me as soon as they hear from their insured they will take of this matter. As of today the insured has not been cooperative and has not called to report the accident. I have been following up with the adjuster Cynthia Queseda and branch manager John Ackley and they advise me there is nothing they can do until the insured calls them as to what happened. I advised them that this person is not going to cooperate because he was very rude with me. John Ackley states that they have written letters, phone calls have been to house and as of today no response. I asked them if the insured does not call then what and his response is they need to hear from the insured.
I feel very frustrated that this matter will not be taken care and will be forgotten. Its very clear that the insured was at fault, he hit the back right rear side of my car. What happens in a situation like mine shouldnt I get paid if the insured does not make an effort to call the Insurance Co. I hope this complaint will help others in my situation. Please help and get this complaint out to the highest authority at AIG and maybe I will be heard. Thank you very much.
Damage to car $915.00
Reviewed May 5, 2008
I have been with AIG for 10 years and my policy was canceled unbeknown to me in 3/08. I didn't find out until the DMV advised me when I tried to register my auto. I had made my payment over the internet but they never took it out of my bank account and I hadn't noticed. I called and had to apply all over again. Now I am with Century 21rst/AIG direct and I do have a much lower rate. I had no diverse consequences but I am just glad I did not get in an accident.
Reviewed March 28, 2008
I have joined AIG auto insurance more than 10 years and they canceled my auto insurance without letting me know. When they sent me the letter saying they did not receive the payment, I called back to make partial payment and then later on they just cancelled my insurance without letting me know!
Reviewed March 28, 2008
The driver of a car insured by AIG missed a turn at high speed, tore up my new brick walk way and my new lawn, and did over $2100 damage. Also did $2000 damage to my car parked my driveway.
It took over a year after repeated calls by me and my insurance company for AIG to pay the claim. The woman with whom I talked initially about getting my car repaired said I would have to wait until the the incident was investigated. They never called me after that and I had to repeatedly call them until finally, after a year, they sent me a check.
Reviewed March 12, 2008
Just a follow-up. After contacting the Texas Department of Insurance and the Better Business Bureau with my complaint, this problem got resolved within a matter of days. It is just a shame that a person has to complain to the government agencies and consumer agencies to get results. This problem was, of course, blamed on a computer error.
Reviewed March 10, 2008
They were informed to take out one payment per month from my account for my son, but instead they added someone else to the insurance and started deducting money for that person from my account without authorization from me. This has been going on since May 2006 and I just recently found out what was going on. I informed them that what they had done, but they are refusing to reimburse the money they took out without my consent. I feel like my money was fraudulently taken out and should be replaced. I tried to email them as well as call them to explain the situation and resolve the matter. If you need a copy of the email along with their reply, I will be more than happy to get that information to you.
The reason I was notified of the discrepancy was because this past month they took out a large portion at one time and as a result caused other checks that I had written to bounce. My bank is aware of the situation and is trying to work with me on paying the bank fees which have amounted to a great deal of money. This has been a stressful ordeal for me, because I trusted this company to bank draft my account for the money specified and nothing more, but they chose to go beyond my instruction and take money not meant for them. This has caused me a great deal of pain and stress and as a result my health has not been good. I have not been able to resolve this matter and I need assistance in getting them to understand what they did was wrong and that they took advantage of me and my situation.
Reviewed March 6, 2008
My original premium was fine, but at renewal the premium went up over $400 with no change in my situation. I canceled, but they are still sending me bills with notes threatening cancellation of my insurance (which I don't have with them anyway) and with collection. I guess they think they can bully the money out of me. I have since filed complaints with the state insurance board and with the Better Business Bureau. Beware of AIG.
Reviewed March 2, 2008
I am a recent resident of the US, 34-year-old male. I got my first auto policy from Farmers for 6 months for $680. Renewal time came, and they reduced the premium slightly due to safe driving. Then for the third six months I shopped around, hoping with at least one year driving history I could get my rate reduced further. I got AIG; the rate was $600 for 6 months. Renewal time came, and they notified my rate will increase by $400. I had no change in policy, no accident, no ticket, nothing.
So I called them to verify. It took 20 minutes on hold, and I gave up. Second time I called it took 30 min. They told me that my license is less than 3 years. Yeah, so, my license was even less than 3 years six months ago. Anyway, AIG is not a very smart company. I told them they can cancel my policy right then and there. Insurance, lawyers and medical industries in US are awful, big time.
Reviewed March 2, 2008
On Feb 11, 2008, I called and canceled my insurance. On Feb., 2008, AIG took $491.54 out of my account. I called and talked to Frank (a manager). He stated they noted the problem, and it would take over 14 days to get my money back.
They noted I canceled my account with them but still took money out of my bank account.
Reviewed Feb. 27, 2008
Last October, 2007 an AT&T Van hit my car which I had only bought 6 months before; the damages were quoted at $1500. A week later AT&T said that it was MY fault and that I need to pay their bill of $1200 to fix THEIR company van. I called my insurance, AIG, to report the accident; since then I STILL have not been reimbursed for the cost of the repairs for my car, 4 months later, even though I have FULL insurance! After speaking to my rep he said that they will NOT REIMBURSE ME and that AT&T will not accept responsibility for the accident either, so there is nothing they can do. Now AT&T sent me a letter saying if the bill is not paid it will go to collections, which will of course go on my credit.
Why can't AIG do their job and pay me for the damages to my car? I have had nothing but problems with this insurance company. I am switching as soon as this is over, after I take both AIG and AT&T to court. I really would like an attorney to help me get to the bottom of this. They don't care about their customers until legal action is taken against them.
I am constantly under emotional stress from this not being resolved. I pay over $120 per month for what? I paid $1466 to repair my car for which I have not been reimbursed from my insurance company.
Reviewed Jan. 17, 2008
My pick up was stolen in Tijuana- Mexico near to the border with San Diego county. It was a Chevy Silverado 2004. It was stolen two weeks ago. The insurance agent told me they only have coverage in the USA. I never received from my agent-broker the policy which said under which cases the insurance is valid or not. And until now I do not have any policy copy in my hands even when I tried to ask for it from the insurance company, which by the way is AIG. I called later as a new client asking for a quotation and the person who attended me and gave me a quotation said it covers 100 miles inside mexico country
I have an economical problem because I am still financing my vehicle and I am still debt $8,000.00 to Wachovia and also I am with out my car which is part of my working and living need.
Reviewed Jan. 9, 2008
I Moved in July and forgot to notify AIG of my change of address until a bill was forworded to me which reminded me to call and update them of the change. I only moved 29 miles away from my previous address but they informed me that they fee structure is based on zip code as well as other things. They told me my policy would increase affective that day. The total increase was $408/year. That is a 40% increase. I informed them that I would be calling around for quotes.
Reviewed Jan. 2, 2008
My 2005 Yukon was stolen on November 14, 2007. As soon as I was notified by my husband about the incident I called AIG right away to report the theft. After several days I wanted to know what the status on my vehicle was; they just told me that there was nothing they can do until the vehicle was recovered. If my vehicle was not found within 30 days they would make all the arrangements necessary to pay off my loan. My truck was recovered on the 29th day. AIG gave me the estimate for $2500 minus $1000 deductible, and sent me a check for $1500 without my consent. My husband took it to 2 body shops, and the estimates that were given to him are $7500. AIG wants me to repair my vehicle myself with only $1500, which is impossible.
The culprits stole my 3rd row seat, damaged the steering wheel, made several dents and scratches, broke side panels in interior, took my tires and several other things--also damages the left door lock. AIG told me to take care of a rental car myself, and they would reimburse me; but the rental car was $1400 for 30 days, and AIG wants to reimburse me $450 only. It's very unfair that I still have to stay stuck paying. I just want to file a complaint against them because I do not want this crooked insurance company to do this to more people.
Reviewed Dec. 26, 2007
AIG auto insurance went up $200 a year on me even when I have a good driving record. They say it's because of other drivers in Las Vegas. This sounds like Red Lining to me. Also AIG charged me (3) extra times more for my home insurance. some one needs to look into this company.
Having received a bill for $1755 more form AIG, also having to pay more on my auto insurance. I am retired.
Reviewed Dec. 21, 2007
We owned a nice 1993 Taurus LX station wagon, had leather, PW, PDlocks, automatic lights, and all the bells and whistles that Ford put on it. I had also just bought a set of Michelin tires for the car. The car had 103,500 miles on it and ran and looked great. It had previously been wrecked (branded title) when it had 17000 miles on it, but was repaired and was in fine shape all around.
My wife was in the WalMart parking lot in November 2007 and was backed into by an AIG client. The accident cracked the front bumper, put a large ding in the hood and cracked the right headlight assembly. As a result AIG refused to repair our car and instead totaled the car and is going to give us $1370 for the car. This was a perfectly good running automobile that had no serious problems. It was serviced at the local Ford dealer always. Legal thievery is what this is.
We are now without our car and will have to replace it at much higher cost than $1370.
Reviewed Dec. 18, 2007
In November of 2007, we cancelled the insurance policy and switched to a new company due to major savings. Now after cancelling, they have sent me a bill for the month after we cancelled. Now I cannot get a hold of anybody to talk to. They will not return my calls or respond to me.
AIG Auto Insurance Company Information
- Company Name:
- AIG Auto Insurance
- Website:
- www.aig.com